Contact a Top Rated Specialist

Cody Panzer

Cody Panzer

Sales Representative

47 Reviews
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Holly Jensen

Holly Jensen

Certified Product Specialist

36 Reviews
View Bio
Ali Bisharat

Ali Bisharat

Internet Manager

40 Reviews
View Bio
View All Specialists
Cody Panzer

Cody Panzer

Sales Representative

Certified Employee

5 | 47 Reviews
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified Employee

5 | 36 Reviews
Ali Bisharat

Ali Bisharat

Internet Manager

Certified Employee

4.7 | 40 Reviews
Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager


5 | 54 Reviews
Terry Petersen

Terry Petersen

Sales


5 | 6 Reviews
Robert Young

Robert Young

Special Finance Manager


5 | 14 Reviews
Bryan Ogg

Bryan Ogg

Finance Manager


4.9 | 80 Reviews
Joe Collazo

Joe Collazo

BDC Lead


4.9 | 74 Reviews
Scott Hix

Scott Hix

Product Specialist


4.6 | 10 Reviews
Dakota Werner

Dakota Werner

Product Specialist

N/A | 3 Reviews
Aaron Greenwood

Aaron Greenwood

Internet Manager

N/A | 1 Review
Mishawn Roach

Mishawn Roach

Business Development Admin

N/A | 1 Review
Ronald Engberson

Ronald Engberson

Sales

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Dustin Snider

Dustin Snider

General Sales Manager

N/A | 1 Review
Hannah Choquette

Hannah Choquette

Business Development Lead

N/A | 1 Review
JJ Collazo

JJ Collazo

Sales

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Ashlee Dreher

Ashlee Dreher

Upgrade/Exchange Specialist

Don Tennyson

Don Tennyson

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Iris Flores-Garcia

Iris Flores-Garcia

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Robby Young

Robby Young

Sales Associate

Cody Panzer

Cody Panzer

Sales Representative

47 Reviews
Certified Employee
Contact Me
Dealership Experience 5 years 2 months
Industry Experience 5 years 1 months
Recent Reviews

Mar 13, 2019

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Great experience

I had been shopping for a new car, for two weeks, finally went into lithea of Hyundai, walked out with a new car that day. Cody made sure I got what I wanted and was totally happy. Thanks again

Mar 08, 2019

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Great experience with Cody Panzer at Lithia Hyundai, Reno

A few days ago I bought a beautiful Nissan Armada from Cody Panzer at Lythia Hyundai of Reno. From the very beginning, Cody listened to my vehicle and budget needs then gently guided me to the right vehicle. He gave me an amazing cash deal on a beautiful 4×4 Armada while treating me with dignity and respect throughout the entire sales process. He was not high pressure at all and I couldn't have asked for a better buying experience. I woild recommend Cody and Lithia Hyundai to anyone looking for a great deal on a new or used vehicle!

Feb 21, 2019

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Great experience !

Never thought I would qualify for a new car! After talking to Cody Panzer, and looking at a few cars , I drove off in a beautiful Hyundai Elantra. Thanks again for the great experience, and no pressure.

Feb 20, 2019

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Great customer care

Cody was awesome. He worked with me to get me in to a great car. I cant thank him enough for all he did for me.

Feb 19, 2019

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Hyundai actually works with you

Cody and I have been talking for several months. He’s not just like these other dealerships of if they can’t get you into a car right then, they lose all interest in helping you. He really cares about the customer he’s working with, and to help restablish credit. Cody always calls me with new inventory when something that could work for me comes in. Thank you for going above and beyond what any other salesman would do for someone in my position.

Feb 19, 2019

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Best car shopping experience!

Me and my wife currently had a diesel truck we got from internet sales and let’s just say it wasn’t the greatest experience. Thankfully that’s when we came into contact with Cody and helped us out of our current situation, and into a brand new Hyundai! Because of his great service, my parents even bought a car at Lithia too! Cody panzer and Lithuania Hyundai of Reno are amazing! Thank you!

Feb 18, 2019

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‘19 Elantra

Awesome dealership brought my Elantra in for service great dealership all around! I will definitely recommend Hyundai to friends and family thanks again Lithia Hyundai!

Feb 13, 2019

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Great knowledgeable salesman.

Cody Panzer helped me with my first purchase. Currently working on my second purchase. He definetly goes out of his way to find exactly what i want in my price range. He always answers all my questions. Never have any issues with this guy. I have referred him to serveral people that have made a successful purchase with Cody. No complaints. Great service. Great help. Nice man. Awesome saleman. Keep up the good work. I'll be back!!!

Jan 25, 2019

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Cody panzer goes above and beyond

Cody panzer is by far the best salesman around if ever looking for a vehicle make sure you see him he goes above and beyond to help out

Jan 17, 2019

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A dealership that really cares...

We came in originally looking for a SUV but wanted a super low payment. That’s when Cody stepped in and went over options that no other dealership ever took time to do. It made more sense going with a brand new Elantra that has great ratings, great family car, and just overall a great vehicle. My wife and I are very pleased with the amount of effort Cody put into finding not only the best car for us, but also the best deal that worked in our budget and buying needs. I owned my last Elantra for 15 years, and plan on being a Hyundai owner forever! Thank you Cody and Lithia Hyundai, you guys rock!

Jan 01, 2019

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A great dealership

This is by far the best dealership around. They make you feel like family and that they truly care about your wants and needs. Cody Panzer went above and beyond to make sure I got what I wanted and all my needs were met. He worked around my busy schedule and even came in on his days off to make sure I was taken care of. If you are ever in the market for a vehicle I highly recommend Lithia Hyundai and ask for Cody Panzer and Tony. They really made the buying experience a great one. I will be telling all my friends and family to come here when they are in search for a vehicle.

Oct 26, 2018

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Lithia Hyundai of Reno best dealership in town!

If you’re looking for a new vehicle, this is your place to go! Make sure you ask for Cody, he goes above and beyond to help you out to make sure all your car buying needs are met. We were in a bad situation in our last vehicle but Cody really helped us with getting into our new Tucson that we love. Had an amazing experience at this dealership and with our car salesman. Will purchase any future vehicles and/or refer anyone to Cody and Lithia Hyundai. Thanks again, Lithia Hyundai of Reno and Cody! You guys rock!

Aug 01, 2018

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Cody was upfront answered all my questions to my satisfactio

Cody was amazing. He was helpful honest straight shooter Cody was so honest and i knew. Exactly what I was buying. No surprises at all.nice

Jul 24, 2018

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2017 Hyundai Elantra

The transaction of trading in my Toyota for a Hyundai was relatively easy and they did all the work making me feel good about my new car purchase. The best part was the Dealer Cody Panzer he was super friendly and very above and beyond not only with his attention to detail but he really cares about his guests. Thank you 😊Jeannie C.

Jul 24, 2018

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Great Experience with a great dealer

Car shopping can be stressful. From pushy car salesman to trying find the deal you want. Not at Hyundai and with Cody. Cody went above and beyond to make sure earn my business. I had a price in mind for the type of car I had in mind and he helped me get the deal I needed and now I’m thrilled with my new car!

May 07, 2018

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New car purchase

First off If your looking to buy a car, i would recommend talking to Cody Panzer. He is amazing talks to you like a human, doesn't force you to make any decisions can answer all of your questions, and if he doesn't know the answer he will find out. I came in to lythia hyundai with my dad, wanting to look at the new Kona. We were looking at the konas when, cody was walking by and had asked if we needed any help, we told him we would like o check out one of the konas and possibly test drive it. He said sure and said he would be right back with the keys. Was never pushy. After the test drive we told him we had a few other cars to look at, but would most likely be back he handed me his card. Next weekend went in and cody found us, and we purchased the kona. Financing with david was quick painless and he didnt try to push any unneeded products on me.

Dec 29, 2017

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Great salesman!!

Cody was knowledgeable, was able to meet my request for a new vehicle . best experience purchasing a car !! I chose the Hyundai because I enjoyed working with a great salesman he was very professional & friendly. Cody answered all my questions about the Hyundai

Aug 24, 2017

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Survey

My time at Lithia was great and was pointed out to a vehicle that met more than my expectations. The process was very smooth, though it took some time, but I wasn't worried about it just cause I know how long it takes to process the credit application.

Jul 22, 2017

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My Second Hyundai but My First New Car Purchase On my Own

The local Hyundai dealer was my first choice for a new vehicle, as I had a 2013 Sonata with super low mileage and pristine condition to trade in. From my initial contact via internet, I was greeted like a welcome visitor. The showroom visit was low-key, low pressure, and I never felt like I was being "sold" on a particular product. My salesperson was the opposite of the stereotype of a car salesman, and that is just what I hoped for. He was knowledgeable, positive attitude, and completely present, but never pushy. It's tough for a single woman to walk into a car dealership alone! Now I know I can always visit Lithia Hyundai and I can recommend them to my friends. I'm certain I made the right choice.

Jun 22, 2017

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Great dealership

Will continue to be a customer. Friendly sales staff and large slection of vehicles to choose from. The slaes staff kept me informed of the sales process.

Mar 31, 2017

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Great place to buy a car!

My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a new car. Thanks guys! Job well done!!

Mar 08, 2017

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Santa Fe Purchase

As an aside, this was our second purchase within the past year from a Lithia dealership. We purchased a lease return Subaru Impreza last summer for my daughter. Lithia has been great to work with on the Subaru (at Lithia Subaru Reno), and the Hyundai purchase.

Feb 06, 2017

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BEST SALESMAN I HAVE EVER DEALT WITH HANDS DOWN

Cody Panzer was not only a great salesman but he made me fill right at home he seemed more like a friend then a pushy car salesman just trying to get the car deal. From the moment i showed up on the lot Cody helped me pick a vehicle to best fit my needs but also something i was going to love driving day to day. He worked extra hard to get me the payment i wanted and has kept in touch even after the car deal was all said and done he didn't just drop me like usual. If you are in the market for a new vehicle or even a used vehicle make sure you ask for Cody if you want the best experience possible... Thank you Cody Panzer and Lithia Hyundai Of Reno i will be returning.

Jan 25, 2017

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Awesome Place!!

Highly recommended! The staff was very dedicated to finding me a vehicle I was comfortable with and was within my price range. Overall a great experience!

Dec 23, 2016

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Outstanding

I have dealt with this dealership a number of times and have always been happy with everyone I have dealt with. I cannot say enough about Lance Smith, he always goes above and beyond to do what ever it takes to make me a satisfied customer. This is the first time I have dealt with Cody Panzer and e did an outstanding job.

Nov 21, 2016

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Awesome car at a price I could afford!

I had been working with Cody Panzer for over a year for a specific car, with a specific payment range and down payment, etc. Cody kept in touch with me about my progress for finding a vehicle, but was never pushy. He knew what I wanted and was keeping an eye out for the perfect car. When one came in, he called to see if I was still interested and we set up an appointment. This was my second car purchase with this dealership. It's never super fun to buy a car with all the haggling, but this was super easy. Would definitely recommend Lithia Hyundai Reno and absolutely ask for Cody Panzer to assist you!

Sep 22, 2016

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Great first experience

This was my first time purchasing a car, Cody Panzer was wonderful! He did everything he could to help me find something I could afford. Thank you so much!

Sep 20, 2016

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New vehicle

Would definitely talk to Cody Panzer when interested buying new car. He was great. Did everything I wanted in a new car. Thank you again I'm very satisfied.

Aug 25, 2016

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Ho-Hum customer service

The sales person was very good when it came to selling the vehicle. But when a few minor issues were pointed out, a service appointment was to be made, but was not done by the salesmen.

Jul 07, 2016

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Happy New Car Purchase

My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad experience with the used car department and Dillon the Manager. Otherwise its been great dealing with LITHIA HYUNDAI OF RENO.

Jun 26, 2016

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Typical dealership games

Went and looked at a GT sticker price is $20,000. Salesmen tells us with discounts and incentives it will be around $18,000 to $17,000. We go into wheel and deal and loan guy comes in and the price jumped to $23,000. xxx, he tells me that the $20,000 is after the rebates. No it wasn't, don't lie. I walked out don't need that kind of integerty.

Jun 16, 2016

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Great Experience

Salesman Cody was calm, not pushy, and very helpful. Visited about 25 dealers between Reno and Roseville and this dealer and salesman Cody were great.

May 12, 2016

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Outstanding

Bryan Ogg and Cody Panzer helped me find a car that was perfect for my needs. I needed some reliable and responsible with a baby on the way. They found me just that. They were incredibly nice guys and were sure I understood everything along the way.

Apr 19, 2016

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Cody Panzer 5 Stars+

What an amazing person Cody is, I started off looking for a truck and had to be a Dodge Ram, so I applied and received a called from a sales person , Steve L, can't remember last name he found me a truck, so he said he would get back to me with details, he did a couple of times and then heard nothing from him. I had called the dealership many time but would never return calls, I decided well that's the end of that and had an appointment at Reno Dodge, well then I get a call from Cody, and that was it, Cidy was amazing from start to finish, very professional and absolutely no pressure from Cody, he worked so hard and went above and beyond for me and got me into the truck of my dreams, cody a big thank you for what you did, you are an amazing person. You now have a customer for life and I will be sending people down to see Cody I highly recommend that anyone reading this go to that dealership ask for Cody and he will do everything in his power to get you what you want.

Apr 17, 2016

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Cody panzer

Cody panzer has gone above and beyond what my idea of a car salesman should do for a customer. I always experienced a car salesperson being totally finished with you once you bought the car , but Cody helped me with things that I didn't know how to handle on my own being a older lady with my new car. I love my Hyundai Veloster and I hope Cody is for the long run as he is wonderful. I would buy another car from him if the opportunity arises I'm so glad Lithia has him.

Mar 31, 2016

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Best Car Experience Ever

I called Lithia Hyundai and got a hold of Joe. He was very personable and very understanding of my needs. I am trying to purchase a home, and was hoping to lower my overall residual payments and I thought trading in my vehicle was a good way to do that. When I arrived at Lithia, Joe set me up with Cody. He was also kind and knowledgeable. They took the time to find the best offer they could for me. They ended up being able to lower my monthly payments and my interest rate significantly and I walked away with a fantastic 2008 Pontiac G6. I am absolutely in love with my vehicle!!! I will continue to refer people to Lithia and I will go back myself for all my future car needs. Thanks Guys!!!

Mar 21, 2016

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Buying a car

Also Matt worked with me very nice and friendly, don't remember his last name but I believed he was in training. He also was the person to go on the test drive with me. I felt very comfortable explained features in the car.

Mar 17, 2016

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Review

The dealership was very friendly and professional. They helped me pick out a car that I liked and were able to finance it at a rate I thought was fair. I am very happy with my experience and my new car.

Jan 25, 2016

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cody panzer is one of the best salesman i have ever dealt wi

Cody has gone above and beyond with helping me in the purchase of my vehicle doing things i have never seen any other salesman or dealership do you have a great employee i will be recommending him to all my freinds and family

Dec 27, 2015

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Untrustworthy and slimy

This place charged me double the cost of the vehicle. The sales person there would not take the vehicle on trade 6 months later and says the cars value depreciated over $5000 in 6 months. I asked them to justify over charging me to begin with and could not. I understand that is the nature of the business but it isn't enough they got a sale but had to put someone with perfect credit in the negative on car and will never sell the car in the positive even if I made double the payment. If you are looking for a honest business this is not the place for you.

Dec 12, 2015

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You guys rock!!!

So....I had submitted online to get a vehicle and was connected with Lithia Hyundai of Reno. I had sent a couple people to them before because I heard they were awesome. Anyways, it was a hassle just getting through the loan process because of my pay stubs not matching my employer, but Cody was really patient and worked with me while I tried to get things taken care of. Cody was extremely helpful in coming to pick me up and drop me off while I was without a vehicle just so that we were actually able to sit down at the dealership and go over stuff. David was really helpful with getting me a warranty and explaining contract terms to where I was surprised I was able to leave with no questions. Dylan's done a super job with his sales group and is such a great man. He made it a point to check in and make sure everything went as expected and made sure I was happy with the outcome, which I was. Unlike a lot of the other dealerships I've been to in Reno, these guys actually care about their customers.

Dec 09, 2015

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Great service and professionalism

Great professional service. Great people, honest interactions. They even brought us dinner since the weather kept us from leaving during the wait for financial paperwork.

Jul 15, 2015

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Very happy with the overall experience and love the car.

Totally satisfied with the overall experience. Although we have a Dodge truck now we have always owned a Toyota Corolla or Camry in the past 30 plus years. I absolutely love all of the added value with extra equipment and features for the price. The body had beautiful lines and could easily outmatch a Lexus, BMW, or Mercedes in looks.

Jul 14, 2015

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excellent

They were so nice. Didn't pressure me into something I didn't want. Answered all my questions and had the best protection coverage for vehicles. I would recommend them to anyone who is looking for a car.

Jul 07, 2015

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Painless

It was easy to find the car of my dreams. I love my new car. I would recommend this dealer to all my friends and family.

Jun 16, 2015

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COULDN'T ASK FOR A BETTER EXPERIENCE

What a great experience!! Dealerships have a tendency to always tell u what u want to hear and not actually deliver that customer satisfaction!!! Cody Panzer went above and beyond to make sure I got into the payments and vehicle I wanted!! He got me in an 06 CTS with 41 k on the mileage while keeping my payments under 300 a month... they made sure the pre certified inspections were done to the fullest!! NEW BRAKES AND TIRES ALL THE WAY AROUND!! It's a gorgeous car with excellent miles and great customer service!! And I have the security in knowing the car is excellent condition and if there was to be an issue I have the security knowing they will take care of me with the extra 3000 mile warranty they added at no extra cost!! Cody was more than friendly more than professional!! He did a great job at actually lustening to what i wanted and what i was able afford... He wasnt just gonna stick me in any car!!! GREAT EXPERIENCE rarely seen and given in the dealership these days!!

May 21, 2015

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Trustworthy

I moved to Reno from Southern California and needed service for my Azera. Lance Smith worked out a few problems my regular dealer had not been able to do. When it came time for me to trade, Cody Panzer and Steve Leveille worked extra hard to get me out of bad lease and into an upgrade. I was impressed. Yeah, I have more debt, but I am buying the car, not leasing and I have a new Genesis. These guys are all pretty good at what they do and don't make you feel like you just gave away the farm!

Holly Jensen

Holly Jensen

Certified Product Specialist

36 Reviews
Certified Employee
Contact Me
Dealership Experience 1 years 7 months
Industry Experience 1 years 7 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Mar 10, 2019

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Great Experience

Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!

Mar 07, 2019

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Very friendly, helpful and knowledgeable

Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Easy and Simple

Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 16, 2019

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Only dealership I shop at

Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Feb 02, 2019

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Quick, straight to the point

I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Super sales person

I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 27, 2019

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Awesome!!!

Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 25, 2019

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Very happy

Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.

Jan 21, 2019

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Holly was fantastic!

I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.

Jan 17, 2019

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Great

Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.

Jan 16, 2019

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Holly & her team were fantastic

I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Jan 12, 2019

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To the point.

We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.

Jan 11, 2019

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Great customer service!

Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.

Jan 10, 2019

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Took care of me quickly

I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase

Jan 10, 2019

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Holly is Awesome

I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.

Dec 28, 2018

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Came in looking for a car, left feeling great and happy!

We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Dec 19, 2018

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Quick and excellent customer service.

We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.

Dec 02, 2018

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Holly Jensen @ Sales Department

Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 14, 2018

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HAD A GOOD EXPERIENCE

LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.

Nov 10, 2018

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Holly is amazing!!!

I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

Nov 10, 2018

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Fair honest pricing

Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.

Nov 09, 2018

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Outstanding Sales and Customer Service

Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales

Ali Bisharat

Ali Bisharat

Internet Manager

40 Reviews
Certified Employee
Contact Me
Dealership Experience 3 years 8 months
Industry Experience 20 years 10 months
I love being in nature, hiking, skiing, etc. I love to spend time with my family when I'm not at work. I have been a part of the community for more than 40 years and have continually enjoyed volunteering for various causes throughout our community. Come see me and I'll show you how easy it is to buy a car.
Recent Reviews

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Mar 02, 2019

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Your team made buying a new car worry free!

I can't say enough about how nice you guys are to deal with! Thank you sooooo much! I hope when I come in for service I will have the same experience.

Mar 02, 2019

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Returning a Lease and Purchasing a New Car

Our experience with Hyundai and the people who helped make the deal happen was excellent and above and beyond their duty. They were willing to work with us and stay later than needed. They made sure the car was delivered to us in the proper fashion. I special thank you to Scott and Brad in finance for their outstanding service.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Ron was amazing and helpful

Ron is knowledgeable of his products. I had an enjoyable buying experience. The only thing that bothered me was Ron was not allowed to process the entire sale start to finish. The manager continually stepped in and sent Ron off to do other tasks. The manager was upbeat and helpful but the financing story changed every time he came back to talk with us.

Feb 02, 2019

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Charged for products I didn't request or want

In December 2018 I bought a 2017 Nissan Rogue from this dealer. I was in a hurry to get to the airport and agreed to an "out the door price". I was surprised the actual out the door price was considerably higher because $947.95 in products I wasn't told about and wouldn't want were added. And I was taxed for them. $149.95 to put nitrogen in the tires through NitroFill $299.00 for anti theft etching through NSD $499.00 for interior and exterior through Permaplate When I asked about it I was told they do it to all of the vehicles they sell, this should be disclosed to the buyer before agreeing to a price, not afterwards.

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 29, 2019

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The best

We recently bought a car at Hyundai with Scott Hix and I can't say enough about how thankful I am for all the help they gave us. The overall experience was very easy, we were treated like family and Scott is hilarious!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 22, 2019

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Very professional

Twice I’ve come by the dealership and twice I left with vehicles. Dakota is someone I trust and he is the perfect salesman for my wife and I. No pressure just honest answers

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

May 15, 2018

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Great experience

This is by far the best and most friendly dealership I have been to. This is my third car from them and every time is as good as the last.

Apr 19, 2018

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Really great experience.

Had a great experience buying our new car here. No pressure, options explained with no pressure to purchase any of them. Very helpful in explaining how to use the options that come with the vehicle. Very through and helpful. Really wanted us to be happy with our purchase. Thank you!

Dec 12, 2017

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Thank you!

I had a very good experience at Lithia Hyundai. The staff worked with me to get the best deal possible. They were extremely helpful and courteous, from the initial encounter through the final transaction. They also went above and beyond to answer all of the questions I had about financing. It was a pleasure to work with Ali and the finance team, and I'm now the proud owner of a new Tucson. Thank you!

Dec 02, 2017

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Great

Everyone was nice and freindly. Very helpful. They answers my questions as best they could. There was some features on the car they could not show me how to do down load.

Nov 10, 2017

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Honest, helpful, and friendly people work there.

I couldn't find an AWD Ruby Wine red Tucson Ltd where I live in Calif (apparently only 2% of the cars they receive from Corporate in Calif. are AWD) and so called Reno, NV to see if they have a red one. They didnt. I was going to settle for a white one that was coming in to my local dealer, when Sales Mgr Steve from Reno called and said he was getting a red AWD shipped in from Oregon; He sent a copy of the window sticker, and it was the EXACT car I was looking for! Even had most the added accessories I wanted, such as a trailer hitch. Then he price matched my local dealer, also making sure I got every rebate and incentive I qualified for. We did this all by text and emails. Car came in a few days later than he hoped, but otherwise it all went well. The Lithia Hyundai Reno dealership is across the highway from the main airport, making a flight or one-way rental car an easy way to get there for out-of-state purchasers. Chris, in Finance, carefully explained what I had to do to register the car in California (I need to Calif. smog test a brand new 50 State certified car??!) and gave me a 15 day temporary Nevada registration so I could drive it the 260 miles home. Salesman Ali explained all the many buttons and features, 'paired' my cell phone, and signed me up for all Hyundai's online programs that tie in with the car's many features. I was playing with the Nav, XM Radio, sunroof, etc. all the way home on Hwy 80. The car got over 31mpg at 70mph, which is higher than it is rated. I love my new car!

Oct 27, 2017

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2017 Tucson

I was considering a new car but had not made any definite plans to do so. We saw the cars on the temporary lot on Plumb Lane and decided to test drive a new Tucson. Even though I had a 2007 Sante Fe, I was ready to downsize as there is just the two of us now. As I was not interested in a dark color or silver again, that only left the Caribbean Blue ad White. You did not have White with the options that we wanted and only one Blue one so we ended up purchasing that day. Ali answered all of our questions and provided great service.

Oct 07, 2017

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Review

It was an overall great experience and I already recommended friends and family to go and purchase a vehicle at the Hyundai dealership in Reno.

Sep 29, 2017

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Happy with buying experience

I got the car I wanted with the right features, color and price. I am very happy with the dealer and those that I worked with me.

Sep 21, 2017

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Ali

It was very good. I enjoyed my experience. Polite people. Friendly environment. Great staff. Professional and tidy. I walked in with a bad situation and left feeling relieved to be out of my old car and in a new car.

Sep 19, 2017

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Finding the right vehicle

Daniella went out of her way to find us a vehicle we would like and was in our price range. We are very satisfied and will continue to do business with Lithia Hyundai.

Sep 09, 2017

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Excellent service

The representative that I met with was very knowledgeable of all of the new and used inventory. He did a great job of providing many options to meet my budget needs.

Sep 04, 2017

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Satisfaction with Automobile Purchase

Our salesman, Ali, was very helpful and courteous. The car was delivered in excellent condition and he showed he how to use the features. Ali also connected by phone. We were very satisfied and would recommend Lithia and Ali.

Aug 31, 2017

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2017 Hyundai Elantra

One of the best places to go get a car. Everyone was polite, friendly and easy to talk to. Would recommend anyone to come here

Aug 31, 2017

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not expected

Went to dealership to just look at a Santa Fe and ended up buying one. All employees where very helpful and we came away with a new car.

Aug 31, 2017

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Great Experience

This was my first time purchasing a vehicle, and it was a great first experience and I'm more that thrilled with my new vehicle! The atmosphere was calm and the saleman wasn't pushy, he was patient and worked with my needs/ wants in my first vehicle!

Aug 25, 2017

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New Accent

I purchased a new 2017 Accent and I am very happy with my choice. The staff both sales and finance were terrific and I would recommend Lithia Hyundai to anyone looking for a new car.

Aug 12, 2017

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New Purchases car, Tucson, Hyundai

Danielle was very nice and helpful and the rest of the team as well. The car was awesome and just the right car for me to drive. Love the color as well. Thanks!!!

Jul 27, 2017

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New Santa Fe

Had a very good experience during the sale process. The staff was very helpful with follow up questions and in resolving a couple of situations afterwards.

Jul 22, 2017

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My Second Hyundai but My First New Car Purchase On my Own

The local Hyundai dealer was my first choice for a new vehicle, as I had a 2013 Sonata with super low mileage and pristine condition to trade in. From my initial contact via internet, I was greeted like a welcome visitor. The showroom visit was low-key, low pressure, and I never felt like I was being "sold" on a particular product. My salesperson was the opposite of the stereotype of a car salesman, and that is just what I hoped for. He was knowledgeable, positive attitude, and completely present, but never pushy. It's tough for a single woman to walk into a car dealership alone! Now I know I can always visit Lithia Hyundai and I can recommend them to my friends. I'm certain I made the right choice.

Jun 30, 2017

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Excellent Experience

Ali did a really good job! He answered all my questions and made me feel like I was making a good deal. I will be coming back to Reno Hyundai.

Jun 29, 2017

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A few areas for improvement.

As discussed in my feedback, there were a few problems. The people were good but i could have used more info on how to get service and the warranty. Also, the issue with the price difference was annoying but it was resolved.

Jun 28, 2017

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Excellent experience

Had a great day with purchasing our 2017 Santa Fe today. From the start I worked with Joe Collazo and let me tell you..great experience with Joe. No pushy sales, he was there to listen to my needs and wants, and then went to work on my deal. With in 15 mins I had the numbers that would work for me. No back and forth haggling like years past. We have bought 3 Hyundai's thru Lithia of Reno and it gets better everytime. B. Ali helped us towards the end on other things related to the finishing up of the deal and can't say enough about B. Ali. He took the time to help my wife with several things with the new car to get her set and comfortable before leaving. Also, while Joe and Ali were busy with working our deal, JJ Collazo was always close by to answer any questions or to get us anything we needed to ease the time at the dealership. Quite a big difference from years and dealers past. If you are looking for a great experience and a great vehicle please do yourself a favor and go in and talk to the people of Lithia Hyundai of Reno. I don't think you will regret the time, we sure didn't. Thank you Joe Collazo and B. Ali, and JJ Collazo, it was a pleasure working with you.

Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager
Recent Reviews

Feb 19, 2019

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A Truly Great Experience!!

I will definitely recommend Scott Hix! He was very knowledgeable and patient with me and my purchase. I had to replace my car due to accident. I was very hesitant on going to a dealership alone. Allso knowing I had to get the green light form my girlfriend to buy the car of my dreams. Scott was willing to wait and work with all the circumstances I had. I can't thank him enough!!! Big thanks to the Internet team for all your hard work. I looked at alot of car dealership online and you got me in the doors! Thank you Christopher for making all that paperwork painless!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Oct 06, 2018

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Return Customer

Have purchased two Vehicles now from these guys and will definitely be back for another. Very friendly, very fair, and good quality. Highly recommend this Dealership.

Feb 07, 2018

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Fantastic

This is our second car. We love them. The sales staff is courteous and friendly. Great prices and easy to work with all the time.

Dec 18, 2017

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Don't do it

Bought a 2017 Tucson. It has been in the shop more than my house. Currently in the shop for a blown engine at 2500 miles. Do yourself a favor and buy somethimg else.

Nov 02, 2017

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Lb

If anything the process of having 20+ finance company's pull my credit to decision could be improved upon. That might be out if your control but was shocking to get all those notices.

Oct 26, 2017

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GREAT

we when there for a car recall.....and guess what????? We ending up buying a new SUV and love it. We needed one anyways for the snow, they just made it easy to get a new one.

Oct 16, 2017

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Good sales man

Richard is good and very helpful . All the staff that worked with me to get my car is very helpful and friendly. Thank you for the help.

Oct 13, 2017

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Exceptional Sales Experience

Richard Dvorak, best salesman ever! Provided exceptional customer service in a timely fair manner. We would definitely return to this Lithia dealership because of him!! Would NOT recommend David Lennox, Finance Manager.

Sep 01, 2017

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Always a great experience!!!

This is my 5th time buying from this dealership in 12 years. Richard Dvorak has helped me buy my last few cars and has been amazing to deal with. He always walks me through every thing even though I feel like I know it all, I always learn something new about my favorite car. I'm so excited to try my first ever Hybrid. Thank you again Richard for helping me drive away with a beautiful car.

Aug 22, 2017

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Great car buying experience

I had a great experience and was very pleased with the customer service at Lithia Hyundai of Reno...and I love my new car. Richard and Christopher were friendly, helpful, and got me a good deal. Thank you!!!!

Jul 07, 2017

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review

Excellent experience. No pressure and all of my questions were answered. That's it. Short and sweet. This minimum word thing is kind of annoying. Bye

Jun 16, 2017

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Review for Sales - Richard Dvorak is Amazing!

This review only pertains to the sales experience (NOT FINANCE) of my 2017 Hyundai Elantra. I began car shopping on Monday and did some internet shopping. Received a call back that same day from Richard. He advised he was off on Tuesday & Wednesday, but to just give him a call if I wanted to come down and take a look at any vehicles. He gave me his cell number and I ended up calling him Tuesday afternoon. He met me at the dealership and we looked at a few vehicles, checked options, and took a test drive. I told him I was definitely going to buy a vehicle, but would wait until Thursday or Friday since he was off on Wednesday. Well, I started looking online again and realized that the vehicle I wanted (with the options/color I wanted) was the only one on the lot. On Wednesday I again called Richard (on his day off!) and he said no problem, come on down. He had the car being detailed as I arrived. We completed the paperwork and while waiting for the finance manager he went and filled the tank. We had quite a bit of a wait and he waited with us and kept us up to date on the time frame. This was all on his day off! He gave us a tour of the dealership, service, and parts departments. He sat in my new car and helped me set up the Blue Link and showed me some neat options while we waited. Overall this was the absolute best experience I've ever had with a salesman at a car dealership. I would not hesitate to purchase another vehicle from Richard in the future! Very straightforward, honest, and caring individual. He went above and beyond and made the experience a great one!!! Thanks for everything Richard!

May 26, 2017

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Excellent job

Mr.Richard Dvorak was very knowledgeable and very helpful in my process to chose right car for me. Also, process of buying was not long.

May 05, 2017

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Great service!!!

My wife was really impressed with the entire process. They came to my work instead of me having to go to the dealership to sign paperwork which made my day a lot easier. Thank you for making the buying process seamless. My wife really loves the car!!!

Apr 27, 2017

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Excellent dealership to do business worth.

Very friendly and professional. I have bought 3 cars from Hyundai and have my car serviced there as well. I would recommend this dealership to anyone looking to buy a car.

Apr 27, 2017

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New vehicle purchase experience

My salesperson, Richard Dvorak was professional, friendly and attentive. My interest was the new Ionic and at the time of my initial visit, I was able to test drive the new Hyundai Ionic. Upon making my decision, the vehicle I test drove had been sold and I needed to wait until the next shipment arrived. Richard called me on several occasions to keep me informed of the delivery schedule. My purchase went smoothly. Richard introduced me to Matthew Franceschini, service advisor, who was also friendly and professional. My first service appointment was made and I am extremely happy with the service that I received. I highly recommend the new Hyundai Ionic Hybrid and the Lithia Reno Hyundai dealership.

Apr 27, 2017

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My review

Good customer service, friendly clean environment. Like the product my second purchase. Don't like that review has a 25 word minimum. I had said all I wanted to say.

Apr 24, 2017

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Very good service

I went in knowing exactly what i was looking for and was treated appropriately. The salesman focused on my needs and didn't try to sell me anything else. I like that, as car buying can be a bit traumatic, especially if you don't know what vehicle will best suit you. A very straightforward approach. A+

Feb 17, 2017

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Kelly Dahl's experience

I was very pleased with my experience! Richard went above and beyond by traveling to my home to retrieve the car I was trading in!

Feb 12, 2017

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Fred's Tucson

I have purchased three cars from Lithia, every time I was treated well, on the first purchase the salesman picked the car up form another dealer and delivered it to me.

Dec 02, 2016

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New Car Buying Experience

Everyone at Reno Hyundai was very professional. Our experience was pleasant. Richard worked to get us the deal we wanted. We love our Hyundai Sonata Sport. Thank you.

Nov 24, 2016

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new purchase

The only thing that could have been approved was the waiting time when the car was being washed. That was about a 45 minute wait.

Nov 19, 2016

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Hyandai Elantra

Best car ever made. Hyundai knew what they were doing when they made this car and I would recommend it to anyone. So buy a Hyundai.

Nov 04, 2016

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The 2017 Santa few that had to be replaced

After I was towed in theyour had a loaner ready that they reloaded for me. They were fabulous. Dylan made it all happen but his staff was always there.

Oct 12, 2016

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Best Car Buying Experience!

Lithia Hyundai of Reno was an example of a wonderful car buying experience. No pressure sales and respectful negotiations on pricing. Shout out to Richard for being so GREAT!!!

Oct 02, 2016

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Great experience

Richard made my car buying experience seamless and enjoyable. There was no pressure for sales, rather a professional consult of MY wants and needs. Thanks again Richard!!

Sep 29, 2016

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The second car we bought from this dealership

This is the second car we bought from Reno Lithia Hyundai, both were great experiences, we have referred several people as well. With some problems a few months back, the dealership did everything to correct the situation, they were genuinely concerned we were upset. I can't see ever buying a car from another dealership. Thank you for all you did for us.

Aug 25, 2016

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Happy Hyundai

I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts.

Aug 18, 2016

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Awesome car buying experience

Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai!

Aug 11, 2016

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Hyundai Review

Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purchase.

Aug 05, 2016

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Ripped off.

So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged me on the car. After the new dealership did my numbers off of my paper work from lithos. My payments should have been $55.00 a month. What were my payments. 178.77. They were planning for me to return it to lithos in Reno. I moved and the new dealership were I'm returning it is shocked. AVOID THIS DEALERSHIP AT ALL COSTS

Jul 28, 2016

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Very Friendly Sales Experience

Richard made the sales event very easy and friendly to accomplish. The offer made by Richard exceeded my expectations. The atmosphere was relaxed and over in just a few minutes.

Jun 19, 2016

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How to survive a marriage to a cannibal

Liked everything about my experience with the exception of paying 165.00 on my old car for a diagnostic that told me that I should probably get a new car. Which I did. The old car I had bought from you was only 6 months into the deal. The dealership and service I rate highly though, and in the years to come, I would always visit you for a car.

Jun 16, 2016

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Santa Fe Purchase

I visited Lithia Hyundai to review the Santa Fe vehicles and after some discussion with Richard Dvorak about the deals Lithia could offer I decided to try Lithia before traveling to the Roseville Hyundai Super Store where I purchased in the past. Richard stepped up and made the deal at Lithia work for me. Thanks Richard.

Jun 09, 2016

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Geat experience

Richard was absolutely awesome. Will go to him again when we need a new Hyundai. Cant say enough good things about Lithia Hyundai. Thanks for treating my Wife and I well.

Jun 02, 2016

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Arnold

This is the 2nd car we picked up from Hyundai and I got to tell you that are sale person Richard Dvorak is fun to work with and helped us all the way to the end of the sale. Thank you Richard ! Thank you Richard Dvorak for all your help. LITHIA HYUNDAI OF RENO

May 26, 2016

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My experience

Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase.

May 01, 2016

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love Hyundai

I loved my elantra I had for 3 years. It was perfect only that it was. Not blue and no sunroof. I drive my cars...it had 72k miles on it. So on a whim found out my credit score and was contacted by Richard. He was great in how he found a new car that was blue, sunroof and heated seats with more bees and whistles than I know what to do with. I got a very good price on my trade in considering the.miles and a lower interest rate on my brand new sonata. Lithia has always been great to me in the sales and service departments. I love my Hyundai!

Apr 29, 2016

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Friendly & professionL

My sales person, Richard Dvorak was very tuned in to my needs and made sure I got the features and color I wanted at a price point I could afford. The finance coordinator, Dave Lennox, assisted me in a friendly and efficient manner as well. I am an extremely happy buyer.?

Apr 02, 2016

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Great

This is the second time I have given you a review. Please see all that I have given prior. I had a very satisfactory experience and the sales man, Bill Khan was exceptional. Thank you

Jan 14, 2016

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Great service, great price, great value.

I was really happy with the entire process of buying our new car. We bought a 2016 Elantra Limited and the car is beautiful. Richard did a great job!!! I wish I could remember the other gentleman's name that helped my wife showing her all the bells and whistles it came with. The warranty compared to other car makers is second to none. Very satisfied!!!

Jan 13, 2016

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Richard Dvorak is an asset!

My sales agent was Richard Dvorak. He went out of his way to see to my needs. He was thorough, friendly, experienced, and did not at any time make me feel like I was a burden when I was asking for the new model that was not in yet. He got me the car I was looking for from another state's dealership and got exactly what I asked for down to every detail. He had it delivered exactly as promised and informed me every step of the way. He set up my first service appt, he set up everything in the car I needed and asked about and did it thoroughly but not to the point I felt was too much time. He was wonderful and I have purchased MANY brand new cars in all makes. He has been the best by far and has earned my future business. Thank you Richard!

Jan 12, 2016

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Amazing

This dealership is amazing. I got more than I expected and this place is more like a family than a business. I am glad my wife and I went. Thank you!

Nov 25, 2015

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good experience

very friendly and great service, would definitely recommend the dealership to others. staff was very professional. Buying the tuscon was an overall a good experience.

Oct 23, 2015

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Great Experience - Most Helpful Staff

I purchased my first Hyundai from Lithia of Reno in 2008, and so happy to have purchased my second one there too! Great staff, very easy to work with, no high pressure at all.

Oct 07, 2015

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Very pleased

Went there to look and left with a brand new dream car. Everything we wanted in a car and the color was what I would have chosen

Jun 25, 2015

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Upgrade to Azera was Great Experience

Trading our 2012 Sonata Turbo for a limited Azera was a fun and pleasant experience. Thanks Richard Dvorak and all the Staff at Lithia Hyundai of Reno. We love our new Azera - really our first fully luxury car.

Jun 04, 2015

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Richrd Dvorak was terrific - no pressure and a good deal.

Richard Dvorak was very good and nice and most accommodating. He even drove the car to where I live, some 250 miles away. I received a very good deal on the vehicle I purchased and would recommend him and the dealership to anyone.

Aug 31, 2014

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Best in the business

Thanks richard for helping me get the deal ! I'm so grateful for car !! Extent customer service !! They really car about there customers ! Great customer service !! Richard is a great to work with !! He will get you the best deal possible !! Thanks Richard !!

Jul 09, 2013

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Went to purchase Turbo Veloster. Internet Sales Mgr.,...

Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted. Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story. Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top

Dec 30, 2012

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Amazing service!! Richard was very friendly and...

Amazing service!! Richard was very friendly and knowledgable. Great cars and many different choices! Kept me coming back until I purchased! Back in ten years!

Aug 03, 2012

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Richard Dvorak was a great with us when we came in...

Richard Dvorak was a great with us when we came in looking to trade in our 2003 Yukon. He was very honest and straight forward with what we should expect to get for our trade in and the price of the 2013 Hyundai Accent we were looking to purchase. I would highly recommend Rick and Reno Hyundai. Our experience was great and we definitely will be going back to see Rick for our next car!

Feb 13, 2012

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Richard went out of his way to provide comparisons of...

Richard went out of his way to provide comparisons of different Sonata vehicles, providing great technical information on how various features work. This greatly helped my wife and I to come to a decision on what to buy. All this he did without imposing any pressure to buy prematurely and making the overall experience pleasureable.

Terry Petersen

Terry Petersen

Sales
Contact Me
Dealership Experience 2 years
Industry Experience 50 years 5 months
I have been in the community since 1968, and love the greater Reno area. I owned Reno Mazda Kia for 10 years. Served as President of the Kia Dealers General Counsel. If there is a more avid fisherman among us, I have not met him or her. I am also a huge fan of Sprint Car Racing and just recently gave up driving myself. If you have any questions about any of our diverse inventory here at Lithia Hyundai of Reno, just let me know and I will certainly get you taken care of the right way... Smile and a handshake...
Recent Reviews

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly en