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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
19 Reviews
View Bio
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
56 Reviews
View Bio
Joe Collazo

Joe Collazo

Upgrade & Exchange Manager
79 Reviews
View Bio
View All Specialists
Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified

5 | 19 Reviews
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified

5 | 56 Reviews
Joe Collazo

Joe Collazo

Upgrade & Exchange Manager


5 | 79 Reviews
Terry Petersen

Terry Petersen

Certified Product Specialist


5 | 13 Reviews
Robert Young

Robert Young

Special Finance Manager


5 | 16 Reviews
Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager


5 | 55 Reviews
Bryan Ogg

Bryan Ogg

Finance Manager


4.8 | 91 Reviews
Hannah Choquette

Hannah Choquette

Business Development Lead

N/A | 4 Reviews
Robby Young

Robby Young

Sales Associate

N/A | 3 Reviews
Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead

N/A | 1 Review
Ronald Engberson

Ronald Engberson

Sales

N/A | 4 Reviews
Don Tennyson

Don Tennyson

Product Specialist

N/A | 2 Reviews
JJ Collazo

JJ Collazo

Sales

N/A | 2 Reviews
Dustin Snider

Dustin Snider

General Sales Manager

N/A | 1 Review
Mishawn Roach

Mishawn Roach

Business Development Admin

N/A | 1 Review
Daniel A Dunham

Daniel A Dunham

Product Specialist

Devin Rogers

Devin Rogers

Product Specialist

Tom Cheers

Tom Cheers

Sales Manager

Tony Roach

Tony Roach

Product Specialist

Cherae Cozzi

Cherae Cozzi

Product Specialist

19 Reviews
Certified
Contact Me
Dealership Experience 3 months
Industry Experience 3 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

Jun 16, 2019

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Outstanding Customer Service

Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.

Jun 15, 2019

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Best ever

The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks

Jun 08, 2019

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Amazing!

Cherae and her team were fantastic. Best car buying experience I have ever had. From communication after I first looked at the website, to getting the keys, it was an easy process and I would definitely recommend her to everyone I know. Thanks to everyone who helped me drive away in a brand new car.

Jun 04, 2019

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Lithia is the best

The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere.

Jun 03, 2019

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Great experience

Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.

May 25, 2019

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Great

Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai

May 25, 2019

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Great service, quick purchase, happy customer!

Highly recommend this dealership. I just purchased my second vehicle from them and the customer service is awesome! I got the deal I wanted quick and was driving my vehicle within a couple of hours. Trust Cherae's team to get you into the vehicle you are looking for and you wont be let down!!

May 22, 2019

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Very nice and easy going

My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!

May 22, 2019

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Quick and easy

Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys

May 18, 2019

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The best time with Cherae

I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

May 07, 2019

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Dodge Dart

Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

May 01, 2019

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Excellent Service and Help

The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!

Apr 30, 2019

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Excellent one on one relationship!

I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!

Apr 30, 2019

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Cherae is the Best!!

Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!

Apr 30, 2019

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Such a pleasant experience !

My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !

Apr 29, 2019

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FIVE STAR CHERAE

Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.

Apr 29, 2019

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Stellar

Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know

Holly Jensen

Holly Jensen

Certified Product Specialist

56 Reviews
Certified
Contact Me
Dealership Experience 1 years 10 months
Industry Experience 1 years 10 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Jun 10, 2019

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Went in for service, walked out with dream car.

As the title explains, I walked in to get service on my vehicle, and walked out with the car I have been wanting for a very long time. The best part about the entire process was that not once did I feel pressured to buy the car and did not feel stigma that comes with negotiating with dealership employees. Holly was not pushy and was extremely helpful in giving me the information necessary for purchasing the vehicle. She made the entire process enjoyable and I genuinely felt that she and Joe were working for me and my satisfaction. This has easily been the best dealership experience I have ever had.

Jun 06, 2019

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Thank You

So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do the paper work the next day,but waiting one day I might have talked myself of of the best deal,Thanks to Hollys help that night I got the car I wanted for 8 years,we love our Chrysler Town and Country,so very happy and thankful!

Jun 06, 2019

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We got approved!!

Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our history it is challenging! She is personable, doesn’t push you, and just really loves helping her clients. I am so forever grateful for her and lucky to have had her get us into our new car!!!

May 31, 2019

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Professional and No Pressure

Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure to buy. The best dealership purchase experience we have ever had.

May 31, 2019

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Holly was amazing!

I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with!

May 26, 2019

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Overall great experience

Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might be most efficient for me. She was very professional and personable. She seemed to truly care about me and I appreciate that! As far as the paperwork process, it seemed very quick and a bit overwhelming. Overall a great experience, would recommend!

May 25, 2019

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Great

Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai

May 25, 2019

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Happy with my experience

It was a pleasure to work with Holly Jensen while deciding to buying a car from Hyundai. Holly is very professional and amiable. Holly took the time to go on several test drives with me as well as answer all my questions in person or by phone. I never felt rushed or pressured. I have a very busy schedule and Holly was excellent at accommodating my time frames. Thanks Holly, it was a pleasure to work with you.

May 13, 2019

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Purchase of 2018 Santa Fe

I worked with Holly and Dylan to purchase a 2018 Santa Fe and the service was excellent! They listened to what I wanted and made it happen! Brian helped me get the documents signed in a timely manner as I was leaving town and didn't have much time. They were all very professional and accommodating and I am most grateful! Jo Tote

May 04, 2019

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Great Experience

I felt welcome as soon as I walked in the door. I met with Dylan and he was very welcoming and listened to my needs in purchasing a vehicle. He went over and beyond in finding me the perfect match. Holly took me for a test drive and was very personable and answered any questions I had and made the transaction very smooth, before taking me to the financing department where I met David. He made the final transaction smooth and was very efficient. I would highly recommend Lythia Hyundai of Reno for anyone looking to purchase a new vehicle. Very professional, personal, and willing to work with you to find the best fit for you, both in a vehicle an financing.

Apr 17, 2019

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Excellent customer service

I would just like to take a moment to recommend this dealership . I had an amazing experience with the personnel here. they were able to help me get into a nice car at a decent price when other dealerships weren’t able to help me out. I highly recommend this place and I recommend you speak with Holly Jensen. Overall I had a great experience !

Apr 04, 2019

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Great buying experience!

If you’re looking for a new vehicle, talk to Holly Jensen at Lithia Hyundai of Reno. She is the best salesperson in Reno. She was not pushy, gave me the information I needed to make an informed decision, and continued to provide support post-purchase to understand accessory options (with Dani), warranty coverages, and service intervals. Regarding price, the options presented were straight forward and transparent. Holly and Steve went above and beyond to find me the right vehicle, even though it wasn’t in their stock, get it delivered to Reno, and ready for delivery. When I stopped by the dealership parts/accessories department and even though they had just closed up, Dani took the time to help me explore options and quote prices. A week later when my accessories arrived, Dani promptly provided the items I could install myself. Holly again put me in touch with service, and Diego called me promptly to schedule an appointment to install my trailer hitch and harness. I will certainly look to use Lithia Hyundai of Reno, Holly, Steve, and Dani again.

Apr 03, 2019

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Not sure why people say buying a car is hard anymore.

I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!

Mar 28, 2019

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Sales

I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her!

Mar 28, 2019

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Easy and comfortable.

Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all.

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 23, 2019

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Just awesome!

I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!!

Mar 23, 2019

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Wonderful

Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us.

Mar 23, 2019

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Great Job Holly

Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership

Mar 18, 2019

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the person I set above the rest

everyone I spoke with or dealt with were sincerely kind. but the one that sets out the most is holly Jensen who went way beyond the call me duty with me. she was patient for about a solid 4 months while I went thru getting things together to be able to purchase a vehicle. I even looked at other places all the way from Reno to Vegas and I always would return to her. it wasn't the dealership that kept me coming back it was Holly and her sincere concern to get me in a dependable and affordable vehicle. I would recommend Lithia to anyone but more then that I would recommend holly Jensen to-do you right. I don't see myself going anywhere else as long as I'm buying a vehicle.

Mar 10, 2019

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Great Experience

Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!

Mar 07, 2019

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Very friendly, helpful and knowledgeable

Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Easy and Simple

Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 16, 2019

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Only dealership I shop at

Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Feb 02, 2019

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Quick, straight to the point

I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Super sales person

I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 27, 2019

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Awesome!!!

Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 25, 2019

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Very happy

Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.

Jan 21, 2019

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Holly was fantastic!

I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.

Jan 17, 2019

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Great

Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.

Jan 16, 2019

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Holly & her team were fantastic

I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Jan 12, 2019

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To the point.

We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.

Jan 11, 2019

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Great customer service!

Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.

Jan 10, 2019

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Took care of me quickly

I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase

Jan 10, 2019

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Holly is Awesome

I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.

Dec 28, 2018

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Came in looking for a car, left feeling great and happy!

We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Dec 19, 2018

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Quick and excellent customer service.

We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.

Dec 02, 2018

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Holly Jensen @ Sales Department

Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 14, 2018

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HAD A GOOD EXPERIENCE

LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.

Nov 10, 2018

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Holly is amazing!!!

I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

Nov 10, 2018

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Fair honest pricing

Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.

Nov 09, 2018

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Outstanding Sales and Customer Service

Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales

Joe Collazo

Joe Collazo

Upgrade & Exchange Manager
Recent Reviews

Jun 10, 2019

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Went in for service, walked out with dream car.

As the title explains, I walked in to get service on my vehicle, and walked out with the car I have been wanting for a very long time. The best part about the entire process was that not once did I feel pressured to buy the car and did not feel stigma that comes with negotiating with dealership employees. Holly was not pushy and was extremely helpful in giving me the information necessary for purchasing the vehicle. She made the entire process enjoyable and I genuinely felt that she and Joe were working for me and my satisfaction. This has easily been the best dealership experience I have ever had.

May 27, 2019

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Certified pre owned car not so good!

several problems: Strong stale smoke smell in the car (Sales manager did say he would try to remove the smell but haven't had time to drop car off for a day) and the headlights on the 2017 Santa Fe are not very good so it's hard to see very far ahead at night which is a big safety concern (did bring it in for adjusting a week after we got it and they say that's the way car is) so we have not driven it much. The 3 months we've had it has sat at home most of the time and if driven we try to get home before dark :( Then recently there were 2 nails in a tire close together so tire needs to be replaced but because the tires are so worn down all 4 tires need to be replaced! Not something we expected so soon, tires especially after we have been afraid to drive it. Also bought the $3,000 + extended warranty !! This car seems like a money pit and seems like a smarter choice would have been a bran new car instead of their so called pre certified cars! Expensive mistake on our part! The dealership is willing to help with a trade in (of course they once again make money on us) but the whole process is very expensive especially because we registered it in CA where we live which was almost 3k ) and time consuming and stressful! Gave the sales people below 5 stars because it's honestly not their fault but we feel super stressed and not sure what to do about this lemon we got....trade it in and loose a lot of money I suppose! ?? Seems like senior management should step up and REALLY help us to be able to get a new car we should have gotten in the first place without haggle over trade in price or new car price just a fair deal for customers who are not made of money!

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

Apr 30, 2019

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Joe and Hannah ROCK !!!

This is the second Hyundai purchased at Lithia, very friendly and knowledged about the car sales business !!! I actually enjoy taking the car in for service !!!

Apr 14, 2019

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Awesome staff ❗️❗️❗️

Joseph and Scott were just great in helping us with our purchase. They were very knowledgeable and respectful of our needs and financial situation. I would highly recommend this dealership to anyone wanting great customer service and awesome cars. BZ to Lithia . 👍🏻👍🏻

Mar 02, 2019

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Returning a Lease and Purchasing a New Car

Our experience with Hyundai and the people who helped make the deal happen was excellent and above and beyond their duty. They were willing to work with us and stay later than needed. They made sure the car was delivered to us in the proper fashion. I special thank you to Scott and Brad in finance for their outstanding service.

Mar 01, 2019

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The best

I wasn't going to Lithia to get an upgrade, I was there for an oil change and 15,000 mile service. Boredom took me around the corner from the waiting area and I meant Joe. I let him know I had changed jobs not long ago so I didn't think I could get a new car at this time. Besides I had just paid for my first year registration two days ago. He showed me a Kona, now I was interested, if it only had Blue Link, my cars didn't. I not only could up grade at this time but I got all the extras I have always wanted. I was sure I wanted another red car and there was one on the lot that had just come in. I had a friend with me that I promised to take look e shopping a Sprouts for some things she needed. Joe said he'd get paperwork and call when it was ready. Couple of hours later Pete Montalvo called and asked me to come on in. I was happy to work with Pete, he sold me Seymour, yes I name my cars. He kept me entertained while finance crunched numbers. I thank him for not just putting me in front of whatever was on the television in the waiting room. Off to talk to David in finance, and now I have Pearl, she is not red, that one sold while I was shopping, she's black, so The Black Pearl, she'll probably get a Jolly Roger in the back window and a ship n the dash. Thanks to all for making a great day. Tabatha in service will still take care of me, Bob, who took time for my test drive, Joe who started the whole thing, Pete for finishing it up and setting up my Blue Link, David for getting me a decent rate on my loan, and the guys that detailed Pearl so she would look good first time I saw her! Lithia Hyundai is one big team that works. This is my third Hyundai and th he second I bought here. Thanks again for all the work you did for me starting with Seymour and ending with Pearl.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Jan 23, 2019

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My experience with yall

I just wanted to say thank you from the bottom of our hearts for the customer service we received. When I decide to get a new car this will be the place I go. They take care of their customers. Hannah and Joe and were awesome.

Dec 05, 2018

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Great Experience

Safety, specifically the IIHS 2018 top safety picks, narrowed the search to a couple of brands and a couple of models, including the Hyundai Sonata. My wife and I drove several cars from several dealers in the Reno, Sparks’ area. As the saying goes, “You never get a second chance to make a first impression” would best describe Lithia Hyundai of Reno. The initial visit was me only, in the “just looking” phase and a test drive of a 2018 Sonata. My expectations were high, with a no games approach with Product Specialist, Dakota Werner. He conceptually agreed and did so with a sense of trust, seldom experienced. I was very impressed with the SEL model and just as impressed with Dakota. Several days later, my wife and I returned to the dealership to possibly make a purchase. Dakota greeted us with the same professional and courteous demeanor as before. Upon choosing a 2018 Sonata Sport and yet another test drive, it was “show” time. Dakota introduced us to Mr. Joseph Collazo, who assisted with the terms of the deal. Again, they both demonstrated a high level of trust and professionalism, resulting in a “no hassle” deal. I’ve since had opportunity to meet some of the support staff in service and parts department, and they too, represent the dealership and Hyundai brand well. I would highly recommend Lithia Hyundai of Reno.

Jul 29, 2018

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Excellent service department!

I had both my Hyundai vehicles serviced in the same day. The service dept took great care of my vehicles and very quickly. The entire department is very friendly and willing to help.

Jul 26, 2018

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10 out of 10

Everyone at this dealership is amazing! They are friendly, helpful and professional. I have been coming here for at least 3 years and will continue coming back. Highly recommend!!

Apr 12, 2018

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Great

This is my 4th car purchasing from Lithia Hyundai and will continue to as they take care of my needs and wants just they way a dealership should.

Mar 08, 2018

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Really Great

Joe always makes getting a new car really pleasant. He has his wonderful new trainees that should be wonderful with him being there role model. Worked with Dakota and he is doing a great job. Everyone is so friendly and it is so nice to walk in and be treated like family.

Feb 28, 2018

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Joe Collazo

More than ready to help. Has a great attitude and always friendly . Did his best to answer or find the answer to all our questions

Jan 08, 2018

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Came back for more!

Our previous buying experience with Lithia Hyundai brought us back in and we once again had a very positive buying experience and purchased a new car here with complete confidence.

Dec 02, 2017

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Great

Everyone was nice and freindly. Very helpful. They answers my questions as best they could. There was some features on the car they could not show me how to do down load.

Oct 26, 2017

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Satisfaction

I am completely satisfied with every aspect of purchasing my new car. It was a pleasant process from the time I walked onto the dealership until the time I drove off with my brand new Tyson. Everyone worked diligently to make it a memorable experience and they exceeded my expectations.... Thanks to everyone!

Sep 08, 2017

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Excellent dealership and service

Our entire experience was excellent. As I said on the previous page Joe Collazo was a friendly salesman with an excellent knowledge of our vehicle Everyone at the dealership was customer service oriented. Not one pushy person. After J.J. delivered my car and showed me everything regarding the operation of it I felt comfortable in driving it. I would recommend your dealership to everyone What a wonderful experience!

Aug 26, 2017

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Great experience!!!

Joe, Pete and Chris were great, pleasure doing business with them. took care of my needs, answered all my questions during the sale and after.

Aug 17, 2017

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Courteous service

Had a great experience. The Financing department took longer than we expected, would be nice if that process was a bit quicker. Overall we very pleased.

Aug 10, 2017

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Satisfactory assistance

All of the people I worked with were very personable and knowledgeable. I felt well take care of. I find it annoying that there is a minimum word limit on the review.

Aug 10, 2017

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2018 Sonata

Third new Sonata I've bought off Pete and always good to see him when I come in for service. Joe really steped up to the plate on this purchase too!

Aug 04, 2017

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They were there

I had a crisis being stuck 3000 miles from home...bad price, long day wait, but they took care of me so I am home with a great sonata

Jul 27, 2017

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New Santa Fe

Had a very good experience during the sale process. The staff was very helpful with follow up questions and in resolving a couple of situations afterwards.

Jul 16, 2017

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Fun painless and friendly

Lithia hyundai was a great choice to buy our car from. I purchased a 2017 hyundai elantra and got the payments i wanted and a competitive interest rate. It was an overall fun experience and the service is impecible even after the purchase

Jul 01, 2017

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Happy customer

Very pleased with my car buying experience and would recommend the sales staff and dealership to anyone. I will be back to have all service and maintenance work done on my new car.

Jun 30, 2017

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Don't want to

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Jun 29, 2017

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A few areas for improvement.

As discussed in my feedback, there were a few problems. The people were good but i could have used more info on how to get service and the warranty. Also, the issue with the price difference was annoying but it was resolved.

Jun 28, 2017

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Excellent experience

Had a great day with purchasing our 2017 Santa Fe today. From the start I worked with Joe Collazo and let me tell you..great experience with Joe. No pushy sales, he was there to listen to my needs and wants, and then went to work on my deal. With in 15 mins I had the numbers that would work for me. No back and forth haggling like years past. We have bought 3 Hyundai's thru Lithia of Reno and it gets better everytime. B. Ali helped us towards the end on other things related to the finishing up of the deal and can't say enough about B. Ali. He took the time to help my wife with several things with the new car to get her set and comfortable before leaving. Also, while Joe and Ali were busy with working our deal, JJ Collazo was always close by to answer any questions or to get us anything we needed to ease the time at the dealership. Quite a big difference from years and dealers past. If you are looking for a great experience and a great vehicle please do yourself a favor and go in and talk to the people of Lithia Hyundai of Reno. I don't think you will regret the time, we sure didn't. Thank you Joe Collazo and B. Ali, and JJ Collazo, it was a pleasure working with you.

Jun 23, 2017

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My Lithia Hyundai of Reno Experience.

I am a three-time buyer of new cars at Lithia Hyundai of Reno. I have been very pleased with my cars and the dealer experience. The sales staff was very knowledgeable and very professional. They made the experience enjoyable. I have all my service done at Lithia, including tire purchases. I try to deal with Carlo, since he has been very helpful, over the years. Unless there is a drastic change, I will continue buying my cars at Lithia.

Jun 22, 2017

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Excellent customer service

You want a great deal with top professionals, go to Lithia Hyundai of Reno. Take the time to visit them and ask for Bryan Ogg or Joe Collazo

Jun 21, 2017

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Outstanding

JJ Collazo Jr. was excellent at what he does, furthermore his father was great for sending us his way. We initially came in to have our used car looked at , the service department exceeded our expectation. I also want to say that David Lennox was more than thorough with his explaination of the financial process. I also enjoyed Bryans straightforward knowledge sharing it really helped my wife and I make the decision to purchase this new car. My wife and left completely satisfied and happy.

Jun 15, 2017

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Dealership Review

This is an outstanding dealership. Everything about them is outstanding. The personnel are first class, friendly, knowledgeable, concerned, and professional. I have been going to this dealership for years and have never been disappointed in the service or treatment.

Jun 13, 2017

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Good experience

Alec was knowledgeable about the car and went above and beyond to ensure I was satisfied. He also bought me a Pepsi when I was extremely stressed. That helped me.

Jun 03, 2017

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Appreciation ..Love my cars

Thank you Bryan Ogg and Lithia hyundai of Reno. I enjoy my service visits and the way my wife and I are greeted as friends every time we come in. Bryan is my car guy and Lithia hyundai of Reno is my dealership

May 25, 2017

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The best

All of the employees were so polite and helpful. We will in the future recommend you to others. We would like to thank JJ his father Jonathan, Dave, Matt, Carlo and all of the other employees. Thank you!

May 11, 2017

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Shirley Review

Everyone at Lithia Hyundai were more than professional, and I will be returning when ever I need to purchase a vehicle in the future. This is the third purchase I have made through Lithia, each time upgrading and I am more than happy with all my vehicles.

May 11, 2017

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These People Are Wonderful!

The staff of Lithia Hyundai always great me with a smile and some with a hug. It is so nice to see these folks. Such a good feeling. Joe, Pete, J.J. Lance just some of the people who always make me feel better, no matter my day. To all of Lithia.... THANK YOU!

May 07, 2017

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Tucson

Overall had a good experience, was frustrating to have to come back a few different times and be met with a different price to have to argue about each time despite already agreeing on a certain price point.

May 04, 2017

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Great place to get a deal on a car

I was very surprised that they even considered my buying a new car with my credit but I needed new tires and $1800+ in maintenance so I really had to consider it when they told me for the same $, I could have a new car with warranty and everything. So, amazingly, after a full day of bartering with the bank on my behalf, they got me a new Accent (their cheapest model but also best mileage), very happy with it. Everything works and better than the previous 2013 Accent. And I have 30 days to make the down payment. If you want a car, they can make it happen

Apr 30, 2017

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Took care of all my needs

I knew I was going to buy a car in the future, yet I had no idea the future would be that soon. We were greeted as soon as we entered the lot and were LUCKY to meet JJ. He was professional and made the process of buying a car easy. If I had to buy a car again he would be the person I would want to take care of my needs. Since we were buying the car out of state there was additional paperwork we needed to complete. I had to make a few calls and send emails to get a response to questions I had, but once JJ was aware he took care of all of my questions the same day. If your going to buy a car go see JJ he is completely one top of things.

Mar 31, 2017

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Great place to buy a car!

My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a new car. Thanks guys! Job well done!!

Mar 16, 2017

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Great product and customer service

Love the vehicle and the staff was great. Salesman made sure all needs where taken care of and vehicle fit family needs! Thank you very much!

Mar 08, 2017

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Good job guys

The family is happy with your dealer ship. I have been getting oil changes from you guys for 10yrs thanks for everything keep up the good work

Feb 23, 2017

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time

Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.

Jan 06, 2017

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Better experience this time around

I purchased a 2015 Sonata and feel cheated from that experience; salesman high pressured for me to pay more than what the car was worth. I didn't think I would ever do business with LIthia Hyundai again. But Joe and JJ were able to demonstrate fairness in price and provided exactly what I was looking for. Joe and JJ are the reason why I give a good review.

Dec 30, 2016

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Went in for an Oil Change came away with a NEW CAR

I recently moved to Reno NV and needed an Oil Change for my 2013 Elantra - Was greeted at the door and told of a new program for buying back my Elantra ... Worked with some GREAT Guys! No pressure, they just gave me the options and I jumped on it! I now have a car that will be Great in the snow and more room for my Grand Children ... Loving my new Tucson!!

Dec 08, 2016

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The Best in the West

If you are planning on buying a Hyundai automobile (good choice), you cannot do any better than Reno Lithia Hyundai. All aspects of this dealership rate 5 stars out of 5 possible.

Nov 24, 2016

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Positive

I will be able to recommend this dealership to anyone looking for a great experience and a great vehicle. There was no high pressure throughout the process, they took their time with me and let me drive the vehicle on the freeway and around town to really get a get feel for it. I came back three times before I was able to make the final decision. I'm glad to have my new Azura, love it!

Nov 13, 2016

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Fun with Tucson

This was the best car buying experience I've ever had, and I've had quite a few. The staff was friendly, courteous, knowledgeable and always ready and willing to help me understand all phases of my purchases. An added note to the creators of this survey: I resent the fact that I have to write a minimum 25 word review in order to complete the survey. Get a life.

Nov 04, 2016

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New Tucson

I had a 2013 Sonata before getting the Tucson. I really loved the new car but was very disappointed when it needed a part before I even drove it away.

Sep 08, 2016

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Service

Lithia Hyundai has been Great to me for 15 Years! And with my new vehicle! I plan on 15 more years!! Very Pleased customer! Thank You !

Aug 25, 2016

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Happy Hyundai

I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts.

Aug 25, 2016

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New Car

It was a pleasure to purchase my new car from Lithia Hyundia. Great people to work with and well taken care of. This was my 5th purchase from Lithia and will be back again in the future.

Aug 25, 2016

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great experiencr

Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again

Aug 18, 2016

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I LOVE HYUNDAI Cars! Thank you. Joe Collazo & JJ Collazo!

When we went to the dealership. We were greeted by Mr. Joe Collazo and I expressed a desire to purchase another Elantra, in the past. I've purchased a 1990 & currently own a 2002 Elantra. I've loved the cars and wanted another in a stick shift once more. However, I was told Hyundai didn't make them in a stick shift any more. Needless to say I was disappointed, but Mr. Collazo showed me many other cars I might be interested in. I couldn't seem to find anything I really liked in a smaller car. We went for about 3 test drives, but I wasn't finding anything I really liked. (Mr. Collazo was so pleasant & patient). So my husband said "You love our Sonata, why not get another one?" I loved the idea! So Mr. Collazo said "Why don't we take a walk and you can check out the Sonatas and maybe one will be to your liking." We spent about 20 minutes walking around--I wasn't finding one with all the features I wanted, when suddenly a black Sonata Limited caught my eye! I read all the items it came with & Mr. Collazo stated it had just arrived. He quickly got the key so we could check out the interior. I fell in LOVE with the car and told him I wanted it! My husband liked it too! Mr. Collazo told us we couldn't test drive it because it had plastic on the seats--it had just arrived and it had to be inventoried & detailed. That was on a Saturday. We asked if we could come back on Monday to check out car and he said we certainly could be he wouldn't be working that day, however, he introduced us to Mr. JJ Collazo who would take care of us. When we returned on Monday we were warmly greeted by Mr. JJ Collazo and asked if we would like coffee or water before we started paperwork. When we completed all the necessary paperwork, he took it to finance manager and said "Would you like to see your car?" Unbeknownst to my husband and I, he had the car brought out in front! He went into great deal about all the features and said after credit approval and signing paperwork he would sync our phones and give us more detailed information about the car and the various features. He then gave us a card and asked if we'd be interested in the 'NEW CAR OWNER ORIENTATION.' He explained it was something new LITHIA HYUNDAI offered to new car owners. There would be representatives from the dealership to answer any questions we had pertains to our new cars. WOW! Never heard that being done before. We placed our reservation for the following week. We met with Mr. David Lenmox, Finance Manager who went over all our paper work and was extremely courteous and answered patiently all questions we had. We had concerns buying our car out of state as we are California residents, but Mr. Lennox explained everything to us that we needed to do at DMV in CA. When we finished we met once again with Mr. JJ Collazo, who took us to the car and for the next hour gave us an overview of all the features and synced our phones. We didn't take car home that day as we had gone to Hot August Nights and had driven two up in two cars, our 2013 Sonata & our '69 Camero. We thought since we were coming back up for the orientation, we would get the car then. After we got home, we gave it some thought and my husband didn't want to drive up there together and drive two cars home again. I wrote to JJ Collazo, and asked if there was any possibility of delivering the car to us. He checked with his manager and was given the OK! On Saturday, car was delivered to us at our home by JJ Collazo! Talk about SERVICE!!! Needless to say, we are two EXTREMELY satisfied and happy customers! Thank you LITHIA HYUNDIA & JJ Collazo! It's a good thing it WAS delivered; the New Car Orientation was cancelled and rescheduled for next month. which we plan to attend.

Aug 18, 2016

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2017 Santa Fe Ultimate

Although my specific vehicle was not available on the lot or in Reno, my salesman searched the surrounding Hyundai dealers they trade with to find the vehicle I specified

Aug 18, 2016

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Great service

Since moving to the Reno area I have been bringing my Sonata for service since August 2014. Was not planning on by a new car. But like the deal.

Jul 23, 2016

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Excellence in buying

Getting to know Chris Joe and JJ was an experience in excellent customer service. I was asked my wants and needs in a new car and they delivered exactly what I expressed along with added laughs 'and bits of kindness. My only regret is that they can't come home with me. I do feel like I have a new Hyundai family. Great job! Thanks for the fun!

Jul 07, 2016

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Awesome

As I walk in, they all greet me by name. They all smile all the time. It must be a great company to work for. Great job !

May 31, 2016

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New Car Purchase

This is my second purchase from Lithia Hyundai of Reno and both experiences have been pleasant and the follow up service when used was excellent. I would recommend your establishment to anyone who is looking for a good dealership.

May 26, 2016

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KGS Sonata

Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employees, and most were very friendly. Also, Joe Collazo has great hugs.

May 26, 2016

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Caught by surprise

Came into the dealership for a recall service for our 2011 Sonata, which we liked very much, and decided the 2017 Elantra would meet our future needs better. So we bought it.

May 26, 2016

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Santa Fe Sport

Good informed personnel, who took the time to give us a thorough test drive. We are enjoying our new vehicle, and so is our dog!

May 26, 2016

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My experience

Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase.

May 17, 2016

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Satisfactory

No different then any other car dealership. I bought the car and no follow up was given. I would have liked a follow up and a scheduled maintence plan.

Mar 31, 2016

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Best Car Experience Ever

I called Lithia Hyundai and got a hold of Joe. He was very personable and very understanding of my needs. I am trying to purchase a home, and was hoping to lower my overall residual payments and I thought trading in my vehicle was a good way to do that. When I arrived at Lithia, Joe set me up with Cody. He was also kind and knowledgeable. They took the time to find the best offer they could for me. They ended up being able to lower my monthly payments and my interest rate significantly and I walked away with a fantastic 2008 Pontiac G6. I am absolutely in love with my vehicle!!! I will continue to refer people to Lithia and I will go back myself for all my future car needs. Thanks Guys!!!

Mar 11, 2016

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LOVE HYUNDAI

Hyundai is the best, what more can you say!! Purchasing at Reno Lithia Hyundai was as painless as car buying can be.....Thank you Pete and Joe!

Jan 24, 2016

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The worst dealer ship around

We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle did not start we were leaving they had to jump start it so we had to bring it back the next day or so and it was very hard to get them to give us a new battery. That was the first thing that happened then the heater did not work and they wanted us to pay to get it fixed and I told them no so then it took forever for them to say ok we will fix it.so we left it there and it took them one and a half days to fix. Then it was blowing gas out of the vents into our face and they fixed it right away. Then the back door would not stay off of child safety off so they said they fixed but it did not work. So we took back to them and joe said come down I we will make it right so we went down and they tired to get us in a new car and they could not make it go through so we just asked them to just replace the battery and we could not get them to do that without a hassle. They wanted us to pay for a diagnostic and I refused to pay so I asked them for the receipt for the new battery so we could go and exchange it and that was to hard for them to do that. So we talk to bill the .manger of the dealership and he gave me a hassle so I got very mad and said things and he told me to leave or he was going to call the cops and he did call them and to top it off they could not find our keys. Joe gave chris to get us a new car and turned around and talked about my husband behind his saying I don't know how you got a new car from Kia with your credit. So it is wrong for them to talk about there customers behind there back

Jan 13, 2016

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Awesome

JJ got me the car I wanted at the price I wanted. He is awesome and I had an excellent buying experience. Thanks so much JJ

Dec 09, 2015

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2nd new car in 5 years

They treated my right 5 years ago when I bought a new car and they treated me right when I traded it in on my second No pressure and friendly atmosphere buying or looking you felt welcome

Nov 21, 2015

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No pressure service!

Loved working with Joe and Pete. They listened to everything I had to say. Didn't try and pressure me into buying. Made the process simple and easy! They even found me a phone charger when my phone was dying!

Nov 15, 2015

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Great Dealership Experience

We bought our first car here and because we received such great service from our sales and service department, we have just purchased our second car . We are getting the same good deal with our salesman DJ and love our new 2015 Sonota.

Oct 09, 2015

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A Day Well Spent!

From the day my car arrived in service with Carlo, to the day I drove my new Sonata off the lot, it was an amazing experience! Thank you Carlo, Pete, Bill and Joe for all you did to make my day. I will definitely use Lithia Hyundai again, when the time comes, and will refer them time and time again. Friendly, knowledgable, understanding are just a few words to describe these gentlemen. Complete professionals! Thanks guys! A shout out to Andy, "Thanks for getting my window tinting scheduled for me!"

Sep 22, 2015

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New car buy

Great experience. Treated very good. Would recommend this dealer to anyone interested in buying a car. Treated well by everyone at the dealer that we came in contact with.

Aug 19, 2015

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Great Experience!

I had a straightforward and pleasant buying experience. I felt I received the deal I was looking. In was completely satisfied with the entire process.

Jul 09, 2015

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great dealership

This dealership is the best!!! I have owned many new cars and have dealt with many dealerships over the years and Lithia Hyundai is by far the best.

Terry Petersen

Terry Petersen

Certified Product Specialist
Contact Me
Dealership Experience 2 years 3 months
Industry Experience 50 years 8 months
I have been in the community since 1968, and love the greater Reno area. I owned Reno Mazda Kia for 10 years. Served as President of the Kia Dealers General Counsel. If there is a more avid fisherman among us, I have not met him or her. I am also a huge fan of Sprint Car Racing and just recently gave up driving myself. If you have any questions about any of our diverse inventory here at Lithia Hyundai of Reno, just let me know and I will certainly get you taken care of the right way... Smile and a handshake...
Recent Reviews

May 27, 2019

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Certified pre owned car not so good!

several problems: Strong stale smoke smell in the car (Sales manager did say he would try to remove the smell but haven't had time to drop car off for a day) and the headlights on the 2017 Santa Fe are not very good so it's hard to see very far ahead at night which is a big safety concern (did bring it in for adjusting a week after we got it and they say that's the way car is) so we have not driven it much. The 3 months we've had it has sat at home most of the time and if driven we try to get home before dark :( Then recently there were 2 nails in a tire close together so tire needs to be replaced but because the tires are so worn down all 4 tires need to be replaced! Not something we expected so soon, tires especially after we have been afraid to drive it. Also bought the $3,000 + extended warranty !! This car seems like a money pit and seems like a smarter choice would have been a bran new car instead of their so called pre certified cars! Expensive mistake on our part! The dealership is willing to help with a trade in (of course they once again make money on us) but the whole process is very expensive especially because we registered it in CA where we live which was almost 3k ) and time consuming and stressful! Gave the sales people below 5 stars because it's honestly not their fault but we feel super stressed and not sure what to do about this lemon we got....trade it in and loose a lot of money I suppose! ?? Seems like senior management should step up and REALLY help us to be able to get a new car we should have gotten in the first place without haggle over trade in price or new car price just a fair deal for customers who are not made of money!

May 26, 2019

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A very good experience

It was my first time buying a car and didn’t know or have no idea where to start or how to start or let just say I didn’t have no idea what to do at all I was looking online and saw one that I like. I Came to Lithia Hyundai of Reno without any intention of getting a car right away I just wanted to see if it is beautiful as it was in the picture and when we got there we got help by mat and was able to test drive the car with no questions asked. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of me and my mom! He is so professional and so nice and didn’t make me feel pressured at all. He is awesome. We really do appreciate the time and effort they took to get us the best deal possible. Im so happy that I finally got my first car and yes I ended up getting the car that day haha. And i want to thank Mr. Matt Reed, Mr. Robby Young and Mr. David Lennox for being so helpful and awesome and making it possible for me to have my first car without going through stressful process, they really make it easy for me. Thank you all so much. Keep up the good work and god bless you all!

Apr 19, 2019

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really easy

Called Terry, and told him what I wanted. Gave him my personal info. Stopped in the next day, Signed my paperwork with Cris, Terry paired my phone with the bluetooth and I was out of there.

Apr 14, 2019

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Good job

I am a difficult customer and Terry Peterson did a great job dealing with me. I made several visits, test drove a couple different vehicles and picked the one i wanted. Then Terry had to put up with me negotiating on every little point until we got to a deal that I was happy with. I will buy my next car from Terry and recommend him to anyone that is interested in buying a Hyundai.

Apr 14, 2019

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Car purchase

I was looking to purchase a car and saw one online. Came to Lithia Hyundai of Reno with my husband and was able to test drive the car with no questions asked. I like to go into a dealership and not feel pressured. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of us! We really appreciate the time and effort he took to get us the best deal possible.

Mar 30, 2019

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Good experience

Terry was very professional and helpful, he was friendly and made our experience very enjoyable, We would recommend this location to anybody and ask for him.

Mar 22, 2019

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Terry was an awesome pleasure!

We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling and I was right. Terry showing us cars and working us a deal was fun, no pressure and kind of like hanging with your favorite uncle. Thanks Terry for all your help and we love our car.

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

Feb 15, 2019

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A surpringly pleasant day!

Terry Petersen greeted my daughter and me. Terry is a pro. He and Bryan Ogg made it all happen easily. We both have a Kona.

Feb 14, 2019

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No Pressure and Excellent Customer Service!

Terry Peterson was an awesome Salesman and made everything smooth and as quick as possible! Chris in finance was kind and informative as well! Thank you Terry and Chris!

Jan 21, 2019

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New Truck!!!

Terry was very easy to work with! He made our buying experience easy. The free muffin and coffee was a nice touch!! Loving our new truck!

Jan 11, 2019

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Outstanding customer service.

Bedsides the fact that the quality of the vehicle is top-notch, the sales representative surpasses any other salesperson with whom we have dealt over the years. We appreciated his expertise and friendly manner. We definitely will continue doing business with LITHIA HYUNDAI of Reno.

Nov 02, 2017

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Hyundai Dealership

Loved the dealership and the employees. The three employees we worked with was respectful very knowledgeable! They worked to get us in a car we could afford!

Robert Young

Robert Young

Special Finance Manager
Recent Reviews

Jun 16, 2019

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Outstanding Customer Service

Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.

Apr 15, 2019

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Great Customer Service!

Went to get a used car and ended up with a brand new 2019 Hyundai Kona, my first new car, I love it! never dreamed of getting new, thank you all for the help, kindness and patience. Very pleasant experience.

Jun 28, 2018

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Bobby Young is the best!

He was amazing and very straight forward. He allowed for everything to get done swiftly and quickly. I really appreciated how he respected what I wanted and did not want, and didn’t pressure me into anything. My overall experience at Lithia Hyundai was great because of him. Where I will definitely continue recommending Hyundai to other people.

Feb 01, 2018

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Works w/ Customer

Interestingly, went in for 15K servicing on 2015 Sonata Sport and ended up driving away with a 2018 Santa Fe Sport AWD. Seems as if everything was in alignment--right color, bells and whistles, financing and CRM. So far a happy camper!

Dec 14, 2017

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Great service

My family received outstanding service from everyone at Lithia...our car broke down while on vacation and the service provided was amazing. From servicing to sales to finance Lithia will always be our #1. Most dealers (in California) are more concerned with sales and not the individual Lithia far exceeded our expectations we walked in thinking we were going to get the run around, however we left feeling like we were apart of the Lithia family!!!! Thank you sooo much

Dec 07, 2017

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I'm very pleased with this experience.

I would highly recommend Lithia and Bobby Young to anyone. Bobby patiently listened and got me exactly what I wanted. I couldn't be more pleased.

Oct 27, 2017

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The value relationship is amazing!

The lease on my Lexus was up and we needed a vehicle that seated at least 6 people. To find that in a new Lexus meant spending in excess of $60,000. At the urging of my wife and not wanting to be a car snob, I did a little online shopping: Enter the Hyundai Santa Fe "Limited Ultimate" with Tech Package. This vehicle is packed with features you can't even get on other cars, or, they're available at a price point that is tens of thousands of dollars higher! As I sat in the car I didn't see a two thousand dollar difference, let alone a twenty thousand dollar difference. And after a short trip on the freeway I was blown away by the ride quality and solitude the quiet cabin provided. Being a Lexus owner for 4 years, and BMW owner before that, my expectations were quite high. In fact, my initial plan was to just lease another Lexus, I'm glad I didn't. The quality of the car I ended up buying at the price I paid is easily the biggest "no brainer" decision I've been faced with in a while. If you are in the market for a premium SUV do yourself a favor and check out a Hyundai Santa Fe, you will be glad you did, and you'll save a boatload of money in the process!

Oct 26, 2017

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Satisfaction

I am completely satisfied with every aspect of purchasing my new car. It was a pleasant process from the time I walked onto the dealership until the time I drove off with my brand new Tyson. Everyone worked diligently to make it a memorable experience and they exceeded my expectations.... Thanks to everyone!

Oct 13, 2017

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consistant experience

third vehicle I purchased from this individual at this dealership. good inventory selections available .service on prior vehicles was professional. I will probably return in three years and buy again.

Aug 19, 2017

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Great service

I have been to a lot of different dealerships not of the such went as far above and beyond for me and my service dog.

Aug 10, 2017

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Satisfactory assistance

All of the people I worked with were very personable and knowledgeable. I felt well take care of. I find it annoying that there is a minimum word limit on the review.

Aug 10, 2017

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2018 Sonata

Third new Sonata I've bought off Pete and always good to see him when I come in for service. Joe really steped up to the plate on this purchase too!

Jul 06, 2017

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3rd car bought here

3rd car I've bought here, and probably will buy from this dealership again, they are always friendly and ready to help you out, their vehicles are on par with other manufacturer s. Quality is there, bang for your buck is there too.

Jun 22, 2017

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Well done

Excellent service, excellent sales person..Bob. Took a bi of time to get the whole thing done but was satisfied with the process. I have bought 4 other cars here so I am considered a good customer they treat you right.

Jun 17, 2017

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Excellent customer service

Great dealership, sales and service. We bought our 2nd car from Lithia Hyundai, and once again could not have asked for better service. We had our 2 children with us, everyone was nice, patient and even made popcorn for my daughter. They answered all of our questions and explained everything. We will definitely be back for our next car.

Jun 01, 2017

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