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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
37 Reviews
View Bio
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
63 Reviews
View Bio
Bryan Ogg

Bryan Ogg

Finance Manager

Certified
98 Reviews
View Bio
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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified

5 | 37 Reviews
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified

5 | 63 Reviews
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Bryan Ogg

Finance Manager

Certified

4.8 | 98 Reviews
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Joe Collazo

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Hannah Choquette

Business Development Lead


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Robert Young

Special Finance Manager


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Richard Dvorak

Sales Professional/Interenet Manager


5 | 55 Reviews
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Terry Petersen

Certified Product Specialist


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Tom Cheers

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Robby Young

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Sales

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Dustin Snider

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Jonathan Mosbacher

Product Specialist

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William (Bill) Zupo

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Cherae Cozzi

Cherae Cozzi

Product Specialist

37 Reviews
Certified
Contact Me
Dealership Experience 5 months
Industry Experience 5 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

Aug 16, 2019

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My Experience at Lithia Hyundai

Cherae was awesome! She worked with my schedule. She came in on her day off because it was the only time I had. I appreciate how nice everyone was when I came in. Nowadays, great customer service is hard to find, so theirs was really appreciated. Overall, just a great experience. Thank you!

Aug 16, 2019

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Cherae Cozzi

She is very persistent caring and real ? she truly has helped my life to be way easier as I have a good affordable reliable 🚗 thanks for all ur hard work doll

Aug 14, 2019

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Great customer service

Willing to help you get a car no matter no credit or good credit . Friendly nice people to help and work with you and what you can afford to pay

Aug 13, 2019

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Cherae is awesome

Cherae worked with the prices that we needed and was very patient with me. This was my first car from a dealership, she made the process a lot easier by explaining the benefits of the different vehicles and listening to my needs for a vehicle. I love my new car!

Aug 10, 2019

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Cherae

She was great to work with very personable and a great attitude. If your looking for someone to help you get a vehicle I’d most definitely go to her. I will be sending all my customers friends and family if they need a vehicle

Aug 06, 2019

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Reno’s finest Deal makers. Awesome people.

I gave a 5 star review because the experience is amazingly chill and at the same time clean business. People that I wouldn’t mind keeping around for a long long time. Thank you for the super nice customer service on every level...From entering the door, to the second your handed your new car keys. Thank you Lythia Hyundai

Aug 06, 2019

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Customer Service

My experiance wirh Cherae Cozzi was great, she showed me many different options I new I was getting what the car I wanted. Thank You

Jul 31, 2019

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I am a very happy customer

I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!

Jul 21, 2019

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Amazing

I didn't think that this would be different than other dealerships in the past so I was reluctant to go but Cherae talked into coming in and how happy I listened. They have a friendly staff relaxed environment but the most important thing is you don't feel like you're being pushed into something you don't want they'll have my business and any that ask for the foreseeable future

Jul 18, 2019

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Different

I must first say I do not enjoy car shopping, but this time was different. Matt didnt pressure me about buying a car, he listened to me, taljed to me and let me look at what I wanted too, answered all of my questions. When it was time to sign paperwork Cherae came to me and signed all the paperwork, got what needed to be done to my car . Matt and Cherae drop the car back to me on their day off, went over and above to make this deal happen. Cherae Cozzi and Matt Reed thank you .

Jul 15, 2019

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The best car buying experience ive ever had

Charae cozzi is a great example of excellent customer service. She went above and beyond to find me the perfect car and perfect finance rate. The car is very high tech and she went in depth on how everything worked and opperated. I didnt expect to drive out of there in a beautiful brand new Hyundai sonata, but I did! I couldnt be more happier with my decision! Car buying can be very intimidating, but the crew over at lithia Hyundai of reno were so kind and accommodating. Thank you

Jul 13, 2019

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Great Experience

We had a great experience working with Cherae. No pressure, straight forward and quickly met our requests. We would definitely recommend both this dealership and Cherae to our friends and family.

Jul 07, 2019

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Above and beyond

Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.

Jul 05, 2019

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Friendly & Professional Experience

I had a great experience working with Cherae. She was very responsive, answered all my questions and most all made the experience enjoyable, not typically what I expect when buying a car. I would absolutely recommend her service to others.

Jul 02, 2019

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Buyer beware!!!!

Tom, the sales manager, at Lithia Hyundai in Reno wants me (and any other person I contact) to be HONEST about MY experience with them! Specifically, Tom wants me to attest to a conversation I was not there for, where he offered my husband an INCREASE IN PRICE for the repairs to a car that was already priced ABOVE Kelley Blue Book in GREAT condition. There you go Tom. So far, I have been told I would have items repaired by the sales woman and then told they would not in fact be repaired because a SALES PERSON made NO MONEY off the sale by the sales manager, Tom. Why would someone do such a thing I ask? Tom's answer is they make money off the new vehicles and back end purchases and repairs. So, with all the money you make and all of the "back end" money you bring in YOU CANNOT REPAIR THE BUMPERS ON A VEHICLE YOU SOLD MY HUSBAND THAT IS HELD ON WITH DUCT TAPE! So, my new best friend Tom, skirted around and said each sale stands on it's own - after just telling me about where they make their profit as stated above. But wait!! There's more!! The under carriage is torn and loose, the back left mud 'flap' is torn all the way up, but it PASSED ALL OF THEIR SAFETY AND SMOG INSPECTIONS AND HAS NEVER BEEN IN AN ACCIDENT 😑 Tom, so kindly offered, to repair the issues I have, at 'dead cost' and wants me to be happy with our purchase and will do ANYTHING IN HIS POWER to make that happen ... fix the xxxx car Tom ... nope, he can't do that. He can't do that, despite what his sales person said (who he flat out said has no idea what she is doing or what is going on in the dealership and is only there to make people happy and cannot make ANY promises even though she already said she would 'get it all ordered first thing tomorrow morning and set up a time for you to come in'). So, thank you #lythiahyundaiofreno for the duct tape, repairs that will need to happen and that we CANNOT AFFORD and will need to happen with the first storm of the season. I really hope people share this. Not expecting them to do a xxxx thing, but if I can save one person the heartache of a similar or worse experience and dealing with people who do not honor their word, it is worth it.

Jun 29, 2019

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Thank you

Cherae was amazing. She was down to earth; to the point; no B S. She made the whole process extremely easy and kept me at ease. I was a bit nervous because of my credit; but she made it work for our family. They even picked us up to get to the dealership. The car was detailed beautifully as well. Thank you! I would recommend her to anyone. I have had bad experiences in the past with dealerships but this time was so different. If you read this write my name Cassandra Baumert for a referral lol.

Jun 29, 2019

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Amazing!!!!!!!

Cherae Cozzi is absolutely amazing, she is real...she is the best!! Very patients and gives you options to choose from, everyone was great. Thanks for all the help guys.

Jun 23, 2019

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Awesome service.

Cherae was very professional and answered all my questions. She made me feel at home. She also found me a SYV that fits my every need. Chris O was very easy going and made me feel very comfortable. Thank you

Jun 16, 2019

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Outstanding Customer Service

Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.

Jun 15, 2019

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Best ever

The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks

Jun 08, 2019

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Amazing!

Cherae and her team were fantastic. Best car buying experience I have ever had. From communication after I first looked at the website, to getting the keys, it was an easy process and I would definitely recommend her to everyone I know. Thanks to everyone who helped me drive away in a brand new car.

Jun 04, 2019

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Lithia is the best

The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere.

Jun 03, 2019

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Great experience

Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.

May 25, 2019

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Great

Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai

May 25, 2019

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Great service, quick purchase, happy customer!

Highly recommend this dealership. I just purchased my second vehicle from them and the customer service is awesome! I got the deal I wanted quick and was driving my vehicle within a couple of hours. Trust Cherae's team to get you into the vehicle you are looking for and you wont be let down!!

May 22, 2019

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Very nice and easy going

My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!

May 22, 2019

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Quick and easy

Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys

May 18, 2019

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The best time with Cherae

I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

May 07, 2019

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Dodge Dart

Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

May 01, 2019

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Excellent Service and Help

The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!

Apr 30, 2019

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Excellent one on one relationship!

I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!

Apr 30, 2019

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Cherae is the Best!!

Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!

Apr 30, 2019

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Such a pleasant experience !

My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !

Apr 29, 2019

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FIVE STAR CHERAE

Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.

Apr 29, 2019

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Stellar

Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know

Holly Jensen

Holly Jensen

Certified Product Specialist

63 Reviews
Certified
Contact Me
Dealership Experience 2 years
Industry Experience 2 years
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Aug 16, 2019

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Great experience

I would highly recommend this dealership and I worked with Holly Jenson, she was a great help. Helped me with the finance and a new start. If you're wanting to start over this is who to go to, Hyundai and holly Jenson.

Aug 02, 2019

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Purchasing a vehicle

Holly was amazing. She greeted me right away and went above and beyond to help me. She even had patience when I was being indecisive on which vehicle I liked best.

Jul 12, 2019

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Pretty great experience

Went online thinking about purchasing a new vehicle, leaving today with our new car. Holly made this process quick and easy. Probably the easiest vehicle transaction EVER!

Jul 11, 2019

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Vehicle purchased thru Holly and Don

I have purchased 4 vehicles from this dealership and each time my expectations were met or exceeded. Holly and Don are great no pressure sales people who are highly professional and knowledgeable. I HIGHLY RECOMMEND both of them.

Jul 06, 2019

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Very Professional

Holly is quite knowledgable and listened to my wants & needs. She is very patient and shows expertise in all areas of tech & sales. She offered me good advice on financing.

Jul 04, 2019

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Stress free, easy going, we left extremely satisfied!

Working With Holly Jensen was a pretty amazing. She is knowledgeable and makes you feel very comfortable with the big decision of buying a car. She helps you pick out the perfect vehicle for you! Never felt pressured or unsure the entire time. She answered all questions and went above and beyond to get us an amazing deal on a new car! The entire experience of buying a car can be stressful and overwhelming but Holly was great at keeping positive energy and the experience overall was so easy and exciting. Thank you so much Holly!! You're so wonderful to work with!

Jun 30, 2019

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Very pleasant and professional

Holly Jensen was a joy to work with, she was very professional and knowledgeable about the products. She went out of her way to make the experience as pleasant as possible for me. She also ensured that I got an amazing deal on my car and I would highly recommend all my friends to go and see her if they are interested in purchasing a car.

Jun 10, 2019

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Went in for service, walked out with dream car.

As the title explains, I walked in to get service on my vehicle, and walked out with the car I have been wanting for a very long time. The best part about the entire process was that not once did I feel pressured to buy the car and did not feel stigma that comes with negotiating with dealership employees. Holly was not pushy and was extremely helpful in giving me the information necessary for purchasing the vehicle. She made the entire process enjoyable and I genuinely felt that she and Joe were working for me and my satisfaction. This has easily been the best dealership experience I have ever had.

Jun 06, 2019

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Thank You

So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do the paper work the next day,but waiting one day I might have talked myself of of the best deal,Thanks to Hollys help that night I got the car I wanted for 8 years,we love our Chrysler Town and Country,so very happy and thankful!

Jun 06, 2019

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We got approved!!

Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our history it is challenging! She is personable, doesn’t push you, and just really loves helping her clients. I am so forever grateful for her and lucky to have had her get us into our new car!!!

May 31, 2019

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Professional and No Pressure

Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure to buy. The best dealership purchase experience we have ever had.

May 31, 2019

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Holly was amazing!

I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with!

May 26, 2019

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Overall great experience

Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might be most efficient for me. She was very professional and personable. She seemed to truly care about me and I appreciate that! As far as the paperwork process, it seemed very quick and a bit overwhelming. Overall a great experience, would recommend!

May 25, 2019

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Great

Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai

May 25, 2019

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Happy with my experience

It was a pleasure to work with Holly Jensen while deciding to buying a car from Hyundai. Holly is very professional and amiable. Holly took the time to go on several test drives with me as well as answer all my questions in person or by phone. I never felt rushed or pressured. I have a very busy schedule and Holly was excellent at accommodating my time frames. Thanks Holly, it was a pleasure to work with you.

May 13, 2019

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Purchase of 2018 Santa Fe

I worked with Holly and Dylan to purchase a 2018 Santa Fe and the service was excellent! They listened to what I wanted and made it happen! Brian helped me get the documents signed in a timely manner as I was leaving town and didn't have much time. They were all very professional and accommodating and I am most grateful! Jo Tote

May 04, 2019

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Great Experience

I felt welcome as soon as I walked in the door. I met with Dylan and he was very welcoming and listened to my needs in purchasing a vehicle. He went over and beyond in finding me the perfect match. Holly took me for a test drive and was very personable and answered any questions I had and made the transaction very smooth, before taking me to the financing department where I met David. He made the final transaction smooth and was very efficient. I would highly recommend Lythia Hyundai of Reno for anyone looking to purchase a new vehicle. Very professional, personal, and willing to work with you to find the best fit for you, both in a vehicle an financing.

Apr 17, 2019

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Excellent customer service

I would just like to take a moment to recommend this dealership . I had an amazing experience with the personnel here. they were able to help me get into a nice car at a decent price when other dealerships weren’t able to help me out. I highly recommend this place and I recommend you speak with Holly Jensen. Overall I had a great experience !

Apr 04, 2019

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Great buying experience!

If you’re looking for a new vehicle, talk to Holly Jensen at Lithia Hyundai of Reno. She is the best salesperson in Reno. She was not pushy, gave me the information I needed to make an informed decision, and continued to provide support post-purchase to understand accessory options (with Dani), warranty coverages, and service intervals. Regarding price, the options presented were straight forward and transparent. Holly and Steve went above and beyond to find me the right vehicle, even though it wasn’t in their stock, get it delivered to Reno, and ready for delivery. When I stopped by the dealership parts/accessories department and even though they had just closed up, Dani took the time to help me explore options and quote prices. A week later when my accessories arrived, Dani promptly provided the items I could install myself. Holly again put me in touch with service, and Diego called me promptly to schedule an appointment to install my trailer hitch and harness. I will certainly look to use Lithia Hyundai of Reno, Holly, Steve, and Dani again.

Apr 03, 2019

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Not sure why people say buying a car is hard anymore.

I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!

Mar 28, 2019

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Sales

I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her!

Mar 28, 2019

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Easy and comfortable.

Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all.

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 23, 2019

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Just awesome!

I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!!

Mar 23, 2019

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Wonderful

Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us.

Mar 23, 2019

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Great Job Holly

Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership

Mar 18, 2019

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the person I set above the rest

everyone I spoke with or dealt with were sincerely kind. but the one that sets out the most is holly Jensen who went way beyond the call me duty with me. she was patient for about a solid 4 months while I went thru getting things together to be able to purchase a vehicle. I even looked at other places all the way from Reno to Vegas and I always would return to her. it wasn't the dealership that kept me coming back it was Holly and her sincere concern to get me in a dependable and affordable vehicle. I would recommend Lithia to anyone but more then that I would recommend holly Jensen to-do you right. I don't see myself going anywhere else as long as I'm buying a vehicle.

Mar 10, 2019

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Great Experience

Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!

Mar 07, 2019

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Very friendly, helpful and knowledgeable

Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Easy and Simple

Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 16, 2019

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Only dealership I shop at

Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Feb 02, 2019

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Quick, straight to the point

I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Super sales person

I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 27, 2019

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Awesome!!!

Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 25, 2019

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Very happy

Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.

Jan 21, 2019

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Holly was fantastic!

I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.

Jan 17, 2019

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Great

Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.

Jan 16, 2019

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Holly & her team were fantastic

I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Jan 12, 2019

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To the point.

We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.

Jan 11, 2019

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Great customer service!

Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.

Jan 10, 2019

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Took care of me quickly

I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase

Jan 10, 2019

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Holly is Awesome

I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.

Dec 28, 2018

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Came in looking for a car, left feeling great and happy!

We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Dec 19, 2018

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Quick and excellent customer service.

We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.

Dec 02, 2018

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Holly Jensen @ Sales Department

Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 14, 2018

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HAD A GOOD EXPERIENCE

LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.

Nov 10, 2018

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Holly is amazing!!!

I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

Nov 10, 2018

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Fair honest pricing

Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.

Nov 09, 2018

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Outstanding Sales and Customer Service

Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales

Bryan Ogg

Bryan Ogg

Finance Manager

98 Reviews
Certified
Recent Reviews

Aug 16, 2019

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Incredibly honest, fun, and interactive customer service

Hyundai dealership has the best representatives in the business. They are up front with what they can or can’t offer. They respect your boundaries. And they make you feel welcomed, not just as some stranger, but someone they care about.

Jul 31, 2019

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I am a very happy customer

I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!

Jul 07, 2019

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Above and beyond

Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.

Jul 06, 2019

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First car!

Terry was there to help me purchase my first vehicle and he was awesome! Very helpful, and a great guy to get along with! He was very patient with me as well.

Jul 05, 2019

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Hannah was amazing

When I first arrived I was just originally wanting to get a price range for a Toyota 4 runner. However, they worked with me and got me into a 2018 Hyundai Tucson. She went above and beyond and found one with the color and everything I wanted. We were there for quite some time. Hannah was generous enough to bring my step dad and I a plate of food. I would definitely recommend speaking with Hannah. Thank you.

Jul 02, 2019

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Very pleased with my experience.

Terry did a great job in addressing all of my concerns. Very courteous, knowledgeable, and not pushy. Professional and friendly. Bryan made the paperwork easy.Will recommend this dealership.

Jun 30, 2019

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Very pleasant and professional

Holly Jensen was a joy to work with, she was very professional and knowledgeable about the products. She went out of her way to make the experience as pleasant as possible for me. She also ensured that I got an amazing deal on my car and I would highly recommend all my friends to go and see her if they are interested in purchasing a car.

Jun 07, 2019

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Very Happy with purchase.

Buying a new vehicle can be an ordeal. Hannah, my sales rep, went out of her way to accommodate me and my needs for the vehicle I wanted. She was so professional and explained the process from the very beginning. I'm so glad she was there to help make everything work out. Brian in Finance worked his magic and made the deal happen. Thank you to everyone. You made a 70 year old lady's day. I don't think I just lucked out, everyone there was very kind and helpful, but Hannah, well, she went above and beyond, and it was a pleasure to do business with her.

Jun 03, 2019

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Great experience

Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.

May 31, 2019

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Holly was amazing!

I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with!

May 13, 2019

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Purchase of 2018 Santa Fe

I worked with Holly and Dylan to purchase a 2018 Santa Fe and the service was excellent! They listened to what I wanted and made it happen! Brian helped me get the documents signed in a timely manner as I was leaving town and didn't have much time. They were all very professional and accommodating and I am most grateful! Jo Tote

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

Apr 30, 2019

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Excellent one on one relationship!

I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!

Apr 16, 2019

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The team at Reno Hyundai are the best!

They worked so hard to help me get into my dream car! Me and my family are forever grateful! You have a client for life! Keep up the great work!

Apr 15, 2019

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Great Customer Service!

Went to get a used car and ended up with a brand new 2019 Hyundai Kona, my first new car, I love it! never dreamed of getting new, thank you all for the help, kindness and patience. Very pleasant experience.

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 26, 2019

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Worst car buying in all my born days!!

Horrible experience lies from the start, bait and switch -2 contracts signed for 3.9% then told Hyundai needed 11%. They did not even have this deal funded and after over 2 weeks my trade not paid off and I have a payment due . Then I take my papers to Tahoe to my CA DMV -I give DMV $408 to register new Hyundai then over a week later I am still not registered because they have to finish this. In the mean time Hyundai Finance has no connection to the new car loan but I am still required to make a payment on the trade that I gage them over a week earlier. And I have paid the DMV for the new car Lithia has lied about Hyundai funding -and now ii 8 days the registratiobn is due on the trade IIn that they have not paid off and still has me as the registered owner and I moved the insurance to the new car and if they wreck my trade in the plates(which are mine) are still attatched to the ownership of me and I am liable for anything to do with that car and almost 3 weeks since I gave them the trade it I still in my name even though the personal plates have been transferred to the new car pending Lithia paying off the loan and they know they are suppose to send my DMV complete papers to my Tahoe DMV they have not done that overnight either . So I cannot complete the registration and therefore do not have the finished registration even though I paid the DMV $408 and without that legal document I cannot work. And I have spent a total of 31 hours waiting at the dealership to get a deal and they are like cops they make you stay and get you tired and wanting to leave after dark! They have 15 days by law to get funding or I bring the car back and I get my fulll down payment and my trade in back I am actually hoping for that outcome because even though I got a gorgeous car it has nothingv I told them I really needed. A hatchback was not negotiable and they totally ignored me and said they had one car only !!! How should I be celebrating a $30k new car that has nothing I needed and is in limbo with a trade that I am still liable for and a second CA registration due as well as a car payment. Well I have 30 days before my current loan gets reported and they have to by law be paying it off a week before that 30 days. And they will never get me to register it because the plates are now assigned to my new car. If they back out of this deal I tge 15 days it will be the best and I have my down payment secured by AMEX. They will not be able to get out of that. So all this stuff for the sake of a rip off sale for a car that is not at all what need .. I would love to take this to court in a class action. Most people roll over or are too stupid to fight back even the office women are nasty uncouth unladylike bullies they had me screaming back. Forget the service department $50 to change a $20 cabin filter—ladies you can do it IIn 5 minutes and the air filter too . The headlights are trickier but it’s all on YouTube-gorgeous 2guys from Eastetn Europe will show you how on any Elantra!! You don’t ever have to go to the dealer for service just a documented ASC certified dude... and OEM Hyundai parts and paints and such -all on eBay or Amazon. This is Hyundai #3 for me -#\2 from Lithia—#last from these crooks who are assholeswhiie they lie and steal from you. Scott Hix is a diamond in this rough environment but he is starting to show signs of becoming one of them. Dylan is a piece of work and employs his whole family... save your xxx before it’s too late to get our-if I have saved one buyer from Lithia con then my purpose is valid

Mar 02, 2019

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Your team made buying a new car worry free!

I can't say enough about how nice you guys are to deal with! Thank you sooooo much! I hope when I come in for service I will have the same experience.

Feb 21, 2019

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Great experience !

Never thought I would qualify for a new car! After talking to Cody Panzer, and looking at a few cars , I drove off in a beautiful Hyundai Elantra. Thanks again for the great experience, and no pressure.

Feb 19, 2019

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Greatest service in town!

Tabitha and everyone else I have dealt with are just awesome. Always smiling and ready to help. Thanks for all the help! Just the best!

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

Feb 15, 2019

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A surpringly pleasant day!

Terry Petersen greeted my daughter and me. Terry is a pro. He and Bryan Ogg made it all happen easily. We both have a Kona.

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 22, 2019

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Very professional

Twice I’ve come by the dealership and twice I left with vehicles. Dakota is someone I trust and he is the perfect salesman for my wife and I. No pressure just honest answers

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Oct 28, 2018

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Friendly, well informed, helpful employees.

Empiricism (Pete) Montalvo was incredible! Never really felt a trust towards dealers, but he is sincere, kind, and a great personality to boot. Lithia should feel honored to have such a wonderful person selling their vehicles. Byron Ogg was also incredibly helpful. Making the financial part of this a bit easier to deal with. Also helped me with the instrument panel of my new vehicle. I not only will recommend others to buy their vehicles there, it will be where I return to get my next vehicle. Thank you Lithia for your fabulous employees.

Oct 06, 2018

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Return Customer

Have purchased two Vehicles now from these guys and will definitely be back for another. Very friendly, very fair, and good quality. Highly recommend this Dealership.

Jul 24, 2018

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2017 Hyundai Elantra

The transaction of trading in my Toyota for a Hyundai was relatively easy and they did all the work making me feel good about my new car purchase. The best part was the Dealer Cody Panzer he was super friendly and very above and beyond not only with his attention to detail but he really cares about his guests. Thank you 😊Jeannie C.

Feb 20, 2018

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Great Car from Good People

Everyone was very helpful and friendly. They showed me every car I asked to see with no pressure to purchase. I would definitely recommend Lithia Hyundai for a great buying experience...

Jan 30, 2018

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No pressure dealership

Sales crew was friendly and helpful but not pushy. They Answered all our questions. Bryan even came in on his day off to help us.

Jan 06, 2018

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Thank you Bryan!

This was my very first car buying experience through a dealership, and Bryan made it easy and was there to answer all of our questions!

Dec 19, 2017

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It was good

It was good but if there could have been a lot more given take. I know my credits bad but I think they could have work with me a little bit better. Other than that it was a good experience people were friendly and it didn't take that long so all-in-all I give it 3 out of 5 stars.

Dec 18, 2017

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2017 Elantra

I was very please with the service I received from Brian I have purchase my previous car from himand I look forward to purchasing future vehicles.

Nov 28, 2017

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Holmes return customer

Outstanding, easy, painless....we will continue to come back! We always expect the best of customer service, pricing, and product...Bryan always delivers! Thank you again Bryan!

Oct 26, 2017

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Blubndt review

Car buying was a breeze. Bryan worked with my work schedule and got everything ready for me all I had to do after work was come and sign paperwork and drive off with my new car

Oct 18, 2017

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Great overall car buying experience

Byron listened to what I was looking for, answered all of my questions and was amazing with my son all at the same time! I had the experience of being heard and taken care of and I love my "new-to-me" car.

Oct 07, 2017

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Brian is amazing!!

Brian Ogg was very helpful, he always returned my calls and answered all the questions my husband and I had. He's a great person.

Aug 31, 2017

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Mostly satisfied

This was one of the better experiences in this area in the past 25+ years. I felt the sales team listened to my needs and didn't attempt artificial methods of pushing cars on me. I would not have done business there if they had.

Aug 24, 2017

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Survey

My time at Lithia was great and was pointed out to a vehicle that met more than my expectations. The process was very smooth, though it took some time, but I wasn't worried about it just cause I know how long it takes to process the credit application.

Jul 19, 2017

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Pleased

We were pleased with the friendly, professional way we were treated as soon as we met Danielle and Bryan...and we love our new Tucson. Will definitely refer family and friends to your Lithia Hyundai !

Jul 12, 2017

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Review

Quick note: I worked with one of the David's regarding finance. I am not sure that I have the correct last name: Wolpe. The David that helped me was the one who had moved to Nevada some 20 years or more ago from Pennsylvania. He was very personable and quite helpful.

Jul 09, 2017

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Four a dealership and Salesman who can be trusted

So happy with my 9th Hyundai - I'll be back for #10 - Thank you Lithia and Bryan Ogg. Carlos in Service was great. I was treated like I mattered and not like I was a number. I have been in 3 times now - for the purchase - for the interior/exterior protection package - because a rabbit did some damage. I am spoken to by name as I enter the building and my salesman - Bryan Ogg - still stops by to see if there is anything I may have questions on. No one deserted me once the purchase was made. Fantastic people to work with.

Jun 22, 2017

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Excellent customer service

You want a great deal with top professionals, go to Lithia Hyundai of Reno. Take the time to visit them and ask for Bryan Ogg or Joe Collazo

Jun 21, 2017

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Outstanding

JJ Collazo Jr. was excellent at what he does, furthermore his father was great for sending us his way. We initially came in to have our used car looked at , the service department exceeded our expectation. I also want to say that David Lennox was more than thorough with his explaination of the financial process. I also enjoyed Bryans straightforward knowledge sharing it really helped my wife and I make the decision to purchase this new car. My wife and left completely satisfied and happy.

Jun 06, 2017

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Holmes card

Outstanding experience, Brian is by far the best when getting me what I need at a rate and price that I know is the best

Jun 03, 2017

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Appreciation ..Love my cars

Thank you Bryan Ogg and Lithia hyundai of Reno. I enjoy my service visits and the way my wife and I are greeted as friends every time we come in. Bryan is my car guy and Lithia hyundai of Reno is my dealership

Jun 01, 2017

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Leasing a car with ease, Lithia Hyundai of Reno is state of the art perfection :-)

I really like Bryan Ogg because he leased me my 2014 Elantra Gt (which I loved!!). He made the whole process fun and easy. Since I trusted him from previous lease, this time went smoothly and effortlessly. Brian has a great salesman style: confident, relaxed, efficient, and personable. Thank YOU Bryan!! Donald Ostrom is a wonderful caring person. Everyone in the Service Dept. ROCK!! Thank you Jennifer Paine for driving me to work when I bring in my car for service. You are fantastic!!

May 13, 2017

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Best car buying experience ever!

Bryan Ogg was amazing. I would highly recommend him to anyone looking for a vehicle. He was knowledgeable and very low key. No pressure made it a great experience. Dave in finance was great and really helped us get it done

May 04, 2017

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Great place.

What can I say, I traded my Hyundai for a Hyundai. Both times purchased from Lithia. Mikkel was an awesome salesperson and he really helped me out.

Mar 22, 2017

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Very helpful friendly staff.

Jj was very helpful. I asked for window tinting and he was very helpful in making sure that I had a scheduled appointment he also followed up with me to make sure everything was good with my new car

Mar 08, 2017

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Santa Fe Purchase

As an aside, this was our second purchase within the past year from a Lithia dealership. We purchased a lease return Subaru Impreza last summer for my daughter. Lithia has been great to work with on the Subaru (at Lithia Subaru Reno), and the Hyundai purchase.

Jan 27, 2017

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Great

I could not be any happier. The experience was great with no undue pressure. The staff from the two salesman to the man who did the financing paperwork were all very professional.

Jan 22, 2017

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The best team!

Bryan Ogg is amazing, you need to buy your next car from him!! The "hawks" were not circling us on the lot, very smooth and got us what we wanted

Dec 26, 2016

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Genesis G80

Great service and great car. Highly recommend Lithia Hyundai of Reno. We had visited a dealership in a neighboring town. The experience at the other dealership was less than professional. We were very pleased and relieved when we visited the Reno dealership. No regrets.

Dec 10, 2016

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Expect good things at Lithia Hyundai of Reno

Every aspect of the purchase of my car was explained in full detail leaving me completely satisfied beyond all expectations. My overall experience at Lithia Hyundai of Reno was phenomenal in every way, shape and form.

Dec 08, 2016

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hyundai review

good service and experience. I was not pressured at anytime and felt that the staff was proffesional at all times. would definitely return in the future.

Nov 17, 2016

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Great Team

Great experience. The men I worked with made me feel very comfortable and happy with my purchase. They gave me very good suggestions to help me with my decision. I feel all of them had great communication and knew exactly what was going on with my deal. I didn't have to explain and re-explain. I felt like I was important and not just a number.

Nov 13, 2016

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Fun with Tucson

This was the best car buying experience I've ever had, and I've had quite a few. The staff was friendly, courteous, knowledgeable and always ready and willing to help me understand all phases of my purchases. An added note to the creators of this survey: I resent the fact that I have to write a minimum 25 word review in order to complete the survey. Get a life.

Oct 29, 2016

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Amazing, salesmen,Ronnie,and Bryan Ogg

I purchased a car from Bryan and Ronnie last year, the professional way they handle the purchase is amazing. I went back and bought a second car.. I will purchase all my vehicles from them. Thank you both for all you do.

Oct 13, 2016

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Happy customer

This is my first car and a wonderful first time exprience!! Made the choice to purchase new bad am enjoying my car each time I drive it.

Sep 28, 2016

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Purchase/Lease of my 2017 Santa Fe

Salespeople were very friendly, informed, and professional. They answer all of your questions and follow up with you to see if everything is going fine.

Sep 22, 2016

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Lithia Hyundai review

The buying experience was a all around good one from the sells people to the finance department. I would recommend the dealership. From not being overrun by salesmen to finish.

Aug 25, 2016

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great experiencr

Over all experience was great they went above and beyond little long yes but worth it in the end great group of people will buy from you again

Aug 25, 2016

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Best Car Experience in Reno

I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience by working with me. I thought it would take another several days and yet I was in and out in my new car in several hours. More importantly, I agreed to a very nice interest rate financing only to get a call several days later that they found a much lower rate for me with gap insurance. WOW!!! You already had my money, signed, sealed, and delivered and yet they continued to fight for me by finding me a better deal. I simply have no more words to say other than I am extremely impressed with this dealership and will continue to go back to them in the future.

Aug 18, 2016

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Ronny, Bryan and Lance Rock!

I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up where we left off. He communicated with Ronny at home to get the deal done and respected my limited time for the transaction. Ronny even came in on his day off to thank me for my continued loyalty. There was some confusion on the oil service agreement which was fixed the next day and had refund check ready. I had a similar issue with Lithia Jeep on a purchase three weeks prior that was still unresolved. I took my refund check to Jeep to ask why they could not match the quality of service at Hyundai. This motivaded Jeep to get my Refund check but it took them 23 days total. I have to thank Lance and the staff also for 13 years of stress free service.

Aug 13, 2016

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best dealership ive ever done business with

Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product.

Aug 11, 2016

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Love my Hyundai

I love my Hyundai. I appreciated the team that helped me. In the past I disliked car shopping because of high pressure, fast talking, gold chain sales people. I was prepared to be upset and walk out. I was so pleased with the team that helped me. Highly recommend this dealership.

Jul 30, 2016

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GREAT TEAM of Professionals!

This was by far the BEST car buying experience I have ever had. The people were very friendly and didn't pressure us to make a sale. They gave us the time to look around the lot, and when we were ready, they then provided assigned and answered all our questions.

Jul 29, 2016

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Friendly place to get a car.

Good people to work with! Very friendly, and seemed to really find what we were looking for and no pressure- that is one reason we came back.

Jul 24, 2016

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Outstanding customer service!

Bryan went above and beyond to meet our needs. He even came in on his day off to take possession of the car since it had to be shipped from another dealership.

Jul 18, 2016

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Bought a nice used car

Helpful staff, no pressure. Got the car that we wanted in the color we wanted. Did not have to sell a kidney as a gown payment.

Jun 22, 2016

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Bryan Was Awesome

Hello, Everything about this car buying experience was smooth and easy. I came in with what I wanted and walked out with a brand new car and got what I wanted. Bryan was great and is an asset to your company. Best Regards, Myles Fresquez

Jun 16, 2016

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Love my new car

Low pressure great service wonderful dealer thank for helping me and for delivering my car to Battle Mountain. I have bought several use cars over the years this was so much easier and better.

Jun 06, 2016

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Ok

Sales person great....I thought dealership office wasn't up to par..thought building and bath room was old looking. think you should update. All other dealerships offer mo