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New vehicle pricing includes all offers and incentives. Tax, Title and Tags not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. This is easily done by calling us at (775) 376-5049 or by visiting us at the dealership.

**With approved credit. Terms may vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 4.9% interest and 20% downpayment.


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Cherae Cozzi

Cherae Cozzi

Product Specialist

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69 Reviews
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Terry Petersen

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Holly Jensen

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Cherae Cozzi

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Cherae Cozzi

Cherae Cozzi

Product Specialist

69 Reviews
Certified
Contact Me
Dealership Experience 11 months
Industry Experience 11 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

Feb 02, 2020

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I am SO glad I picked Lithia Hyundai! I will never go...

I am SO glad I picked Lithia Hyundai! I will never go anywhere else! They treated me like a real person not just a sale!!

Jan 29, 2020

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Charae made everything so easy. It was easier than...

Charae made everything so easy. It was easier than shopping for groceries; no long wait, got everything I needed and then some. Thanks Charae & Hyundai

Jan 25, 2020

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Very friendly and very clean. Could use a small kids area...

Very friendly and very clean. Could use a small kids area though car buying takes a while, a very small little kids area would go far to customer service.

Jan 21, 2020

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Lithia Hyundai of Reno has been my go to in purchasing a...

Lithia Hyundai of Reno has been my go to in purchasing a new car because of the professionalism and compassion every person has there. Whether it’s a new car or a service in a car, they are the greatest. I got a sending car through them and I’m still very happy about it. Thank you for treating me so well!

Jan 19, 2020

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I love my new Hyundai! Low miles, great price and the...

I love my new Hyundai! Low miles, great price and the warranties are amazing! Thank you Cherae Cozzi for all of your help! I’m so appreciative.

Jan 10, 2020

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In the market for a newer car with little to no hope of...

In the market for a newer car with little to no hope of getting approved for anything, I came across a post on Facebook for bad or no credit auto financing. I got a message from a few dealers and Cherae was our light at the end of the clunker tunnel. She was professional, friendly and she got us approved! Even though we only had one option for a car, we weren’t in a situation to be picky. We actually love the new Nissan we got and would definitely be back to see her to refinance for something else when our situation gets better. I would definitely recommend The dealer and her to anyone who needs help getting in to something reliable. Thank you to Lithia Hyundai and a bigger thanks to Cherae for restoring our hope

Jan 10, 2020

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Cherae was knowledgable and professional took extra time...

Cherae was knowledgable and professional took extra time to show me electronics that are are far advaced and needed some extra explaining delivered to me detailed and gassed up.

Jan 03, 2020

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Best dealer in Reno.

Cherae Cozzi was welcoming and an awesome saleswoman and David Lennox made financing so easy. I highly recommend this dealership. Best dealership in Reno/Tahoe

Jan 02, 2020

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Very helpfull staff

Everyone was helpfull and helped make the transaction go very smoothly. Made me feel comfortable. Only negative was having to write a check and date it and was told they would not cash it because I was to bring I. To them cash instead, and then after going dow with the cash, was told they already deposited the check. Frustrating

Dec 14, 2019

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Great service, happy customer

I came in looking for a new car, I had a specific model in mind and we decided to get the wife a car too. I didn’t not feel like I was in a shark tank when I arrived I walked the lot for a good 10 mins before I was approached. They had an Incident of vandalism, and the car I was after was missing it’s tires. They were quick to get the issue resolved and get me into my new car. They were also very helpful in finding the right car for my wife pulling up additional info on request so that we could make an informed decision. Was able to take home the Kia Soul the same day and waited 4 days for them to resolve the issue with the missing tires. The only complaint is it took literally all day to get the 2 cars processed, so just keep in mind it is by no means a quick process but they do try to make you comfortable while you wait. Overall we are both satisfied with the service we received and love our new cars! Would definitely recommend stopping in and see Cherae if you are looking for a new ride, she will take good care of you.

Dec 06, 2019

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Mike Crom. purchased two Kona Hyundai for the kids

I was very pleased with the Hyundai dealership Our sales person was Cherae Cozzi Cherae was professional, courteous and knowledgeable, creating an efficient and enjoyable sale. She was also very helpful to our family making informed decisions!

Nov 25, 2019

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Amazing experience

Cherae was one of the most comforting people I've ever met. She made this first time buying process smooth and painless. I couldn't thank her enough for being so amazing

Nov 23, 2019

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Thank you lithia Hyundai

Thank you Cherae for your hard work and dedication to get me the car I wanted. As well as Devin for getting me lower payments and percentage. Overall great place to buy from beginning to end. Don't hesitate, just go see them if you don't want to take my word for what it is. You'll be happy you did.

Nov 16, 2019

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One of the most incredible dealerships!

This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was able to work with me to get my first car. I highly recommend this dealership to anyone whose looking to purchase a new or used vehicle. They make it super easy and smooth to look at some vehicles and help you with options on how to purchase one.

Nov 12, 2019

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Buying your first car!

I gave this dealership a 5 because of the customer service provided and they’re truly determined to help you find the right car that best fits you. I came in this morning very nervous to find and buy my first car but with the help of Cherae Cozzi i found the perfect one at a great price!! thank you so much!!

Nov 10, 2019

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Above and beyond

This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i go Thur the process They speak the truth 100 percent Best Dealer in Reno

Oct 28, 2019

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Cherae was very professional

Lithia is lucky to have Cherae as one of your team members. she made the experience of buying the truck very enjoyable she did whatever it took to make to make it happen for us. Thank you Cherae

Oct 26, 2019

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Thankful

I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Thank you!

Oct 22, 2019

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Awesome

I liked working with Cherae Cozzi. She worked really hard to find me something that would work for me and fit into my buget thank you to y'all

Oct 18, 2019

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In search of a good reliable car

My daughter was in need of a car ASAP. She went down in the afternoon to look around. Was shown several cars and test drive some as well. I came down as soon as I got off of work and asked to see several more. I had already looked online at a few that I wanted to see in person. I called ahead of time as well to let them know that I would be down there. The time spent, the cars shown, and not once did we feel a nuisance. Even with all our demands on what we wanted, what we were looking for and some not being realistic. Cherae made us feel comfortable and made sure that we were making the decisions that we wanted. In the end we walked out with a 2019 Santa Fe and am very happy and excited.

Oct 16, 2019

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Charae was awesome

Want to give a shout out to Charae for doing such a good job getting us in our car. True professional. Recommend x 1000! We even had our 10 year old with us and she catered to her as well.

Oct 16, 2019

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Great customer service

I love how they were there for me through the whole process. I will definitely be going back as well as referring my friends and family

Oct 12, 2019

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Thank you!!

My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren’t nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can’t thank you guys enough! Definitely will be returning for future purchases.

Oct 11, 2019

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2020 Veloster Purchase

I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind. I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron

Oct 08, 2019

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Cherae was fantastic!

Cherae was able to help me when I went to lithia Hyundai and I found my dream truck thanks to her and I am absolutely in love with my vehicle, thank you so much cherae, you're the best!!

Oct 02, 2019

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Cherae put all the fun in first time car buying for me!

As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae made my experience so fun and chill, explaining every detail and answering all of my questions, from what to expect to how things work with the process, and let me focus on the fun part: picking the car! I left in the exact car I wanted, and am still smiling. She is a pro, and such a pleasure to be around and work with on a task that most people don’t look forward to. She has my business for life! Used or new car, go see her, she’s the best!

Oct 01, 2019

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Friendly, hardworking & persistent

Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone call and interaction they will make you in control. I was shopping around to trade in my Civic and made a mistake of wasting my time to another dealership. I finally made it to Lithia Hyundai with my 17 month old and right away, Cherae made me feel comfortable. Having my son in a dealership can be a handful, not at this dealership. Everyone made me feel welcome and didnt made me feel that my son is annoyance (he is very active and likes to run around). My credit is not as great but with Cherae's persistent, patient and hard work, it was possible. She is willing to go extra mile to get you what you wanted and not pressure you something you don't want. Both Cherae and Bill kept in touch with me, making sure that i am getting the best deal. I got another offer from Toyota, but luckily i didnt take that deal....Cherae made me realize that patience can take you a long way. I am happy and truly thankful for Cherae, Bill and the rest of the team that made this possible. Now my family can travel and visit the Bay without getting worried about the snow.

Sep 29, 2019

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Awesome and friendly

Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us on our two trade ins and we were able to purchase the vehicle we wanted. We highly recommend seeing Cherae as she created a no pressure and friendly environment. Made purchasing a new vehicle easy and hassle free no haggling or pressure. Highly recommend!

Sep 24, 2019

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A+ Experience

I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoyable experiences I have ever had purchasing a vehicle . Cherae was amazing and made me feel comfortable during the entire process making this so easy. Thank you to the Lithia Hyundai team !!

Sep 16, 2019

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Amazing staff!!!

Cherae Cozzi was awesome!!!! Her and her staff got me into a car that has more than I thought I would get. I highly recommend them for your next purchase. Thanks again!!!!!

Sep 15, 2019

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Excellent

Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team!

Sep 06, 2019

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Best experience I have ever had at a dealership!

I came in looking for a car and was introduced to Cherae. Right away she had me laughing and enjoying my car buying experience. She was without a doubt, the best dealer that I have ever met! I would recommend her to anyone looking for a vehicle. I will definitely be coming back to her for any future vehicle purchases!

Aug 16, 2019

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My Experience at Lithia Hyundai

Cherae was awesome! She worked with my schedule. She came in on her day off because it was the only time I had. I appreciate how nice everyone was when I came in. Nowadays, great customer service is hard to find, so theirs was really appreciated. Overall, just a great experience. Thank you!

Aug 16, 2019

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Cherae Cozzi

She is very persistent caring and real ? she truly has helped my life to be way easier as I have a good affordable reliable 🚗 thanks for all ur hard work doll

Aug 14, 2019

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Great customer service

Willing to help you get a car no matter no credit or good credit . Friendly nice people to help and work with you and what you can afford to pay

Aug 13, 2019

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Cherae is awesome

Cherae worked with the prices that we needed and was very patient with me. This was my first car from a dealership, she made the process a lot easier by explaining the benefits of the different vehicles and listening to my needs for a vehicle. I love my new car!

Aug 10, 2019

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Cherae

She was great to work with very personable and a great attitude. If your looking for someone to help you get a vehicle I’d most definitely go to her. I will be sending all my customers friends and family if they need a vehicle

Aug 06, 2019

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Reno’s finest Deal makers. Awesome people.

I gave a 5 star review because the experience is amazingly chill and at the same time clean business. People that I wouldn’t mind keeping around for a long long time. Thank you for the super nice customer service on every level...From entering the door, to the second your handed your new car keys. Thank you Lythia Hyundai

Aug 06, 2019

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Customer Service

My experiance wirh Cherae Cozzi was great, she showed me many different options I new I was getting what the car I wanted. Thank You

Jul 31, 2019

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I am a very happy customer

I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!

Jul 21, 2019

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Amazing

I didn't think that this would be different than other dealerships in the past so I was reluctant to go but Cherae talked into coming in and how happy I listened. They have a friendly staff relaxed environment but the most important thing is you don't feel like you're being pushed into something you don't want they'll have my business and any that ask for the foreseeable future

Jul 18, 2019

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Different

I must first say I do not enjoy car shopping, but this time was different. Matt didnt pressure me about buying a car, he listened to me, taljed to me and let me look at what I wanted too, answered all of my questions. When it was time to sign paperwork Cherae came to me and signed all the paperwork, got what needed to be done to my car . Matt and Cherae drop the car back to me on their day off, went over and above to make this deal happen. Cherae Cozzi and Matt Reed thank you .

Jul 15, 2019

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The best car buying experience ive ever had

Charae cozzi is a great example of excellent customer service. She went above and beyond to find me the perfect car and perfect finance rate. The car is very high tech and she went in depth on how everything worked and opperated. I didnt expect to drive out of there in a beautiful brand new Hyundai sonata, but I did! I couldnt be more happier with my decision! Car buying can be very intimidating, but the crew over at lithia Hyundai of reno were so kind and accommodating. Thank you

Jul 13, 2019

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Great Experience

We had a great experience working with Cherae. No pressure, straight forward and quickly met our requests. We would definitely recommend both this dealership and Cherae to our friends and family.

Jul 07, 2019

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Above and beyond

Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.

Jul 05, 2019

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Friendly & Professional Experience

I had a great experience working with Cherae. She was very responsive, answered all my questions and most all made the experience enjoyable, not typically what I expect when buying a car. I would absolutely recommend her service to others.

Jul 02, 2019

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Buyer beware!!!!

Tom, the sales manager, at Lithia Hyundai in Reno wants me (and any other person I contact) to be HONEST about MY experience with them! Specifically, Tom wants me to attest to a conversation I was not there for, where he offered my husband an INCREASE IN PRICE for the repairs to a car that was already priced ABOVE Kelley Blue Book in GREAT condition. There you go Tom. So far, I have been told I would have items repaired by the sales woman and then told they would not in fact be repaired because a SALES PERSON made NO MONEY off the sale by the sales manager, Tom. Why would someone do such a thing I ask? Tom's answer is they make money off the new vehicles and back end purchases and repairs. So, with all the money you make and all of the "back end" money you bring in YOU CANNOT REPAIR THE BUMPERS ON A VEHICLE YOU SOLD MY HUSBAND THAT IS HELD ON WITH DUCT TAPE! So, my new best friend Tom, skirted around and said each sale stands on it's own - after just telling me about where they make their profit as stated above. But wait!! There's more!! The under carriage is torn and loose, the back left mud 'flap' is torn all the way up, but it PASSED ALL OF THEIR SAFETY AND SMOG INSPECTIONS AND HAS NEVER BEEN IN AN ACCIDENT 😑 Tom, so kindly offered, to repair the issues I have, at 'dead cost' and wants me to be happy with our purchase and will do ANYTHING IN HIS POWER to make that happen ... fix the xxxx car Tom ... nope, he can't do that. He can't do that, despite what his sales person said (who he flat out said has no idea what she is doing or what is going on in the dealership and is only there to make people happy and cannot make ANY promises even though she already said she would 'get it all ordered first thing tomorrow morning and set up a time for you to come in'). So, thank you #lythiahyundaiofreno for the duct tape, repairs that will need to happen and that we CANNOT AFFORD and will need to happen with the first storm of the season. I really hope people share this. Not expecting them to do a xxxx thing, but if I can save one person the heartache of a similar or worse experience and dealing with people who do not honor their word, it is worth it.

Jun 29, 2019

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Thank you

Cherae was amazing. She was down to earth; to the point; no B S. She made the whole process extremely easy and kept me at ease. I was a bit nervous because of my credit; but she made it work for our family. They even picked us up to get to the dealership. The car was detailed beautifully as well. Thank you! I would recommend her to anyone. I have had bad experiences in the past with dealerships but this time was so different. If you read this write my name Cassandra Baumert for a referral lol.

Jun 29, 2019

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Amazing!!!!!!!

Cherae Cozzi is absolutely amazing, she is real...she is the best!! Very patients and gives you options to choose from, everyone was great. Thanks for all the help guys.

Jun 23, 2019

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Awesome service.

Cherae was very professional and answered all my questions. She made me feel at home. She also found me a SYV that fits my every need. Chris O was very easy going and made me feel very comfortable. Thank you

Jun 16, 2019

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Outstanding Customer Service

Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.

Jun 15, 2019

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Best ever

The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks

Jun 08, 2019

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Amazing!

Cherae and her team were fantastic. Best car buying experience I have ever had. From communication after I first looked at the website, to getting the keys, it was an easy process and I would definitely recommend her to everyone I know. Thanks to everyone who helped me drive away in a brand new car.

Jun 04, 2019

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Lithia is the best

The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere.

Jun 03, 2019

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Great experience

Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.

May 25, 2019

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Great

Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai

May 25, 2019

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Great service, quick purchase, happy customer!

Highly recommend this dealership. I just purchased my second vehicle from them and the customer service is awesome! I got the deal I wanted quick and was driving my vehicle within a couple of hours. Trust Cherae's team to get you into the vehicle you are looking for and you wont be let down!!

May 22, 2019

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Very nice and easy going

My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!

May 22, 2019

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Quick and easy

Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys

May 18, 2019

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The best time with Cherae

I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

May 07, 2019

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Dodge Dart

Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

May 01, 2019

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Excellent Service and Help

The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!

Apr 30, 2019

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Excellent one on one relationship!

I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!

Apr 30, 2019

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Cherae is the Best!!

Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!

Apr 30, 2019

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Such a pleasant experience !

My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !

Apr 29, 2019

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FIVE STAR CHERAE

Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.

Apr 29, 2019

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Stellar

Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know

Terry Petersen

Terry Petersen

Certified Product Specialist

34 Reviews
Certified
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 51 years 4 months
I have been in the community since 1968, and love the greater Reno area. I owned Reno Mazda Kia for 10 years. Served as President of the Kia Dealers General Counsel. If there is a more avid fisherman among us, I have not met him or her. I am also a huge fan of Sprint Car Racing and just recently gave up driving myself. If you have any questions about any of our diverse inventory here at Lithia Hyundai of Reno, just let me know and I will certainly get you taken care of the right way... Smile and a handshake...
Recent Reviews

Jan 20, 2020

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Great Customer Service

I am totally in love with my new Palisade. Terry was so great to work with! The whole process was smooth and easy. Knew exactly what I wanted and no hassling.

Jan 17, 2020

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Terry Petersen is an amazing person. He made the car...

Terry Petersen is an amazing person. He made the car buying process stress free and was always professional and polite. Throughout the process he was knowledgeable and made sure I understood all of the features of my new Tucson before I left the dealership. Overall my experience with Lithia Hyundai of Reno and Terry Petersen was excellent.

Jan 08, 2020

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Terry was and STILL is awesome!!! He's been there for any...

Terry was and STILL is awesome!!! He's been there for any little thing I call him about - he even referred me to an awesome auto insurance agent!! Wonderful experience- best ever!❤

Jan 01, 2020

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Lithia Hyundai was a great place Terry Patterson was our...

Lithia Hyundai was a great place Terry Patterson was our representative and he made our time comfortable we purchased a Hyundai Santa Fe and I love it thank you so much for your help Terry you have a great New year's day 😊

Dec 21, 2019

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Terry was very professional and thorough. He was a...

Terry was very professional and thorough. He was a pleasure to work with and went above and beyond. No pressure and no game playing. Would do business with him again.

Dec 14, 2019

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Great people to work with

Terry and Bryan were very helpful! We felt they really wanted to help us and make sure we got a good deal. We would recommend them!

Nov 24, 2019

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Terry Petersen went above and beyond. A sincere caring touc

I have bought plenty cars in my life but Terry was the best. Warm, efficient, responsible, and treated me like royalty. He gave me a good car, good price, and good service. Other staff also followed up to make sure my needs were met which added a nice caring touch.

Nov 22, 2019

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Terry sold my brother a car and I just loved the...

Terry sold my brother a car and I just loved the experience he gave my brother that I just had to come back and get a Hyundai or my own.🤘🏼😎 He also showed me the ropes and helped me get a great deal. Being a first time buyer I expected this transaction to be stressful but he definitely helped me with each and every step. THANK YOU TERRY!🙌🏼🙌🏼🙌🏼

Nov 09, 2019

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Terry Petersen was great, he knew a lot about the...

Terry Petersen was great, he knew a lot about the Palisade, even though it is a new line that just came out. He got me the deal I wanted quickly.

Oct 31, 2019

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No pressure & very easy to work with.Terry was very...

No pressure & very easy to work with.Terry was very knowledgeable and helpful. Very pleasant car buying experience painless which is not always the case when buying a car. I thought the cost of car was very fair. Would recommend him again to friends & family. Thanks you John Goforth

Oct 31, 2019

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Terry Peterson hooked me up with a great 2018 Santa Fe

I did some homework before I came into Lithia Hyundai by visiting their web site. I located a few 2018 used Santa Fe's and sent word that I was interested in going for a test drive. Of all the auto dealers in town, Terry Peterson was the only person to actually give me a call and invite me to come visit the dealership. I don't take lightly how big a difference it makes to reach out to people. Terry did that!! The rest is history. Terry had the right car in mind. He made it easy. Great going Lithia Hyundai of Reno, Nevada!

Oct 25, 2019

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Our sales person was.

Our sales person was Mr. Pedersen I told him the exact amount we were willing to spend the type of car and he did the rest best expierence ive had with a car dealer bar none.

Oct 17, 2019

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Treated Like Family

We were treated like family here. Terry asked about our life, our financial situation, and our relationship, then helped pick out the perfect car for us. Not only did we find the perfect car, but Terry helped us get it at a rate we thought was impossible. We are now recommending everyone we know to shop here. Thank you so much, Terry Petersen. You're the best!

Sep 30, 2019

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Terry helped us out wonderfully! We couldn't have asked...

Terry helped us out wonderfully! We couldn't have asked for a better salesman. He made our car buying experience fun & exciting. Thank you again terry!! -Gabriel Hernandez

Sep 24, 2019

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Quick, Friendly, and Painless

Terry helped me online and in-store to get the vehicle I'd found and selected on CarGuru.com. Knowledgable, friendly, and personable. I was out the door with no pressure or hassle.

Sep 13, 2019

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Best experience at a dealership

This is without doubt the best dealership I have dealt with. Terry Peterson has shown that he is the consummate salesman. A product of a well run business. My wife and I would like to thank Terry and staff for treating us not only as customers but as friends. And a special thanks for taking care of our pets

Jul 12, 2019

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Terry

Terry was awesome to deal with and wasn't pushy at all. Terry allowed my wife and I the time to make up our own minds.

Jul 06, 2019

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First car!

Terry was there to help me purchase my first vehicle and he was awesome! Very helpful, and a great guy to get along with! He was very patient with me as well.

Jul 04, 2019

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Very personal and courteous.

I have shopped at several dealerships in the region and found that Lithia Hyundai is in a class by itself,. The personnel were very professional, especially Terry Peterson. He took time out to explain the details of the car, itemized almost everything and answered all my questions. If he was unable to answer them he would contact one of his associates who provided me with an answer. Terry is a valued employee and has my vote for salesman of the year!

Jul 02, 2019

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Very pleased with my experience.

Terry did a great job in addressing all of my concerns. Very courteous, knowledgeable, and not pushy. Professional and friendly. Bryan made the paperwork easy.Will recommend this dealership.

Jul 02, 2019

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Excellent Customer Service!

From the start we knew exactly what we were looking for in a vehicle, and Terry delivered! We explained our needs and he went to help us find something that could fit. He didn’t try and offer us something that wouldn’t work for us. Within a few minutes of walking the lot and we found our dream vehicle. Then started the paperwork which went super fast and got to take it home! No issues at all! Will definitely recommend Terry and Lithia Hyundai to everyone I know!

May 27, 2019

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Certified pre owned car not so good!

several problems: Strong stale smoke smell in the car (Sales manager did say he would try to remove the smell but haven't had time to drop car off for a day) and the headlights on the 2017 Santa Fe are not very good so it's hard to see very far ahead at night which is a big safety concern (did bring it in for adjusting a week after we got it and they say that's the way car is) so we have not driven it much. The 3 months we've had it has sat at home most of the time and if driven we try to get home before dark :( Then recently there were 2 nails in a tire close together so tire needs to be replaced but because the tires are so worn down all 4 tires need to be replaced! Not something we expected so soon, tires especially after we have been afraid to drive it. Also bought the $3,000 + extended warranty !! This car seems like a money pit and seems like a smarter choice would have been a bran new car instead of their so called pre certified cars! Expensive mistake on our part! The dealership is willing to help with a trade in (of course they once again make money on us) but the whole process is very expensive especially because we registered it in CA where we live which was almost 3k ) and time consuming and stressful! Gave the sales people below 5 stars because it's honestly not their fault but we feel super stressed and not sure what to do about this lemon we got....trade it in and loose a lot of money I suppose! ?? Seems like senior management should step up and REALLY help us to be able to get a new car we should have gotten in the first place without haggle over trade in price or new car price just a fair deal for customers who are not made of money!

May 26, 2019

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A very good experience

It was my first time buying a car and didn’t know or have no idea where to start or how to start or let just say I didn’t have no idea what to do at all I was looking online and saw one that I like. I Came to Lithia Hyundai of Reno without any intention of getting a car right away I just wanted to see if it is beautiful as it was in the picture and when we got there we got help by mat and was able to test drive the car with no questions asked. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of me and my mom! He is so professional and so nice and didn’t make me feel pressured at all. He is awesome. We really do appreciate the time and effort they took to get us the best deal possible. Im so happy that I finally got my first car and yes I ended up getting the car that day haha. And i want to thank Mr. Matt Reed, Mr. Robby Young and Mr. David Lennox for being so helpful and awesome and making it possible for me to have my first car without going through stressful process, they really make it easy for me. Thank you all so much. Keep up the good work and god bless you all!

Apr 19, 2019

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really easy

Called Terry, and told him what I wanted. Gave him my personal info. Stopped in the next day, Signed my paperwork with Cris, Terry paired my phone with the bluetooth and I was out of there.

Apr 14, 2019

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Good job

I am a difficult customer and Terry Peterson did a great job dealing with me. I made several visits, test drove a couple different vehicles and picked the one i wanted. Then Terry had to put up with me negotiating on every little point until we got to a deal that I was happy with. I will buy my next car from Terry and recommend him to anyone that is interested in buying a Hyundai.

Apr 14, 2019

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Car purchase

I was looking to purchase a car and saw one online. Came to Lithia Hyundai of Reno with my husband and was able to test drive the car with no questions asked. I like to go into a dealership and not feel pressured. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of us! We really appreciate the time and effort he took to get us the best deal possible.

Mar 30, 2019

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Good experience

Terry was very professional and helpful, he was friendly and made our experience very enjoyable, We would recommend this location to anybody and ask for him.

Mar 22, 2019

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Terry was an awesome pleasure!

We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling and I was right. Terry showing us cars and working us a deal was fun, no pressure and kind of like hanging with your favorite uncle. Thanks Terry for all your help and we love our car.

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

Feb 15, 2019

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A surpringly pleasant day!

Terry Petersen greeted my daughter and me. Terry is a pro. He and Bryan Ogg made it all happen easily. We both have a Kona.

Feb 14, 2019

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No Pressure and Excellent Customer Service!

Terry Peterson was an awesome Salesman and made everything smooth and as quick as possible! Chris in finance was kind and informative as well! Thank you Terry and Chris!

Jan 21, 2019

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New Truck!!!

Terry was very easy to work with! He made our buying experience easy. The free muffin and coffee was a nice touch!! Loving our new truck!

Jan 11, 2019

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Outstanding customer service.

Bedsides the fact that the quality of the vehicle is top-notch, the sales representative surpasses any other salesperson with whom we have dealt over the years. We appreciated his expertise and friendly manner. We definitely will continue doing business with LITHIA HYUNDAI of Reno.

Nov 02, 2017

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Hyundai Dealership

Loved the dealership and the employees. The three employees we worked with was respectful very knowledgeable! They worked to get us in a car we could afford!

Holly Jensen

Holly Jensen

Certified Product Specialist

86 Reviews
Certified
Contact Me
Dealership Experience 2 years 6 months
Industry Experience 2 years 6 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Jan 18, 2020

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Holly was absolutely amazing. She did everything she...

Holly was absolutely amazing. She did everything she could to get me a good deal on a car. I would highly recommend her. I'm very happy with the great customer service.

Jan 16, 2020

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Wrote a glowing review based on sales. Now, I regret ever...

Wrote a glowing review based on sales. Now, I regret ever stopping. Nothing but costly repairs starting 20 days after buying. The warranty non-warranty

Jan 15, 2020

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Excellent crew at Hyundai. We were pleasantly greeted...

Excellent crew at Hyundai. We were pleasantly greeted each visit and Holly made my wife feel like a million bucks in making our decision. The Desk manager and Finance managers were helpful and knew their stuff. Great experience.

Jan 05, 2020

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Best experience ever. She honored my time, didn’t try to...

Best experience ever. She honored my time, didn’t try to push other vehicles on me, and understood my need for a quick purchase - I will send everyone I know who needs a car to her!

Jan 03, 2020

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My experience was professional, a great experience and...

My experience was professional, a great experience and fast. The team I worked with handled this process with professionalism and where very knowledgeable about the product purchased. Loved that I did not spend hours and hours in a dealership to purchase a new vehicle. Knowing what I wanted, working with an attentive and professional team made this by far the best vehicle buying experience I have ever had. My 2020 Hyundai Santa Fe Limited was ready for me when I arrived, no surprises. All was exactly as I was told. Trading in my vehicle was met with ease. Finalizing the financing was easy and ready to go, no surprises. The diligence in educating me on the features of my new vehicle was detailed. Being educated by this team on how to end and get a refund on the extended warranty I had in the vehicle I was trading in was easy. I spent months researching what vehicle I wanted. I am very happy with my 2020 Hyundai Santa Fe product, the purchasing of the vehicle and most important, impressed by the team of professionals I worked with to make this buying process go smoothly. Of course I must mention, not only did I work with this amazing team of professionals, I felt confident to make this purchase.

Dec 28, 2019

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We had a great experience with holly Jensen and brian we...

We had a great experience with holly Jensen and brian we felt no pressure while making our minds up what car to buy. Love the car and we made a great choice. I have never been to a dealership who bent over backwards to get us into the car of our dreams. It was a big commitment but holly made us feel comfortable the whole time. I would highly recommend lithia Hyundai of reno and holly Jensen to work with.

Dec 24, 2019

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The car buying experience has changed!

My husband and I came in to look at the new Santa Fe after I'd been looking at it online for a while. We wanted to test drive it and look at some general numbers. We were set up with an appointment with Holly Jensen, who is so nice and she accompanied us on a test drive. In past experiences, sales people always address my husband even if I asked the question, but Holly took into account the fact that I will be the primary driver. Holly was also very low pressure. My husband and I wanted to take some time to think about this huge purchase for a few days before we made a decision. Holly made herself available via text and phone if we had any questions, and even offered to bring the vehicle to us to drive again and to draw up some preliminary paperwork if we couldn't make it into the dealership. She was so accommodating! When we ultimately determined the price was a little more than what we wanted to pay, she worked some magic and got it down into our price range, which we really appreciated. I know Holly could have sold the car to someone else for the price they were asking, but I felt she went out of her way to get us into the vehicle we wanted. We'll be in the market for a new vehicle for my husband soon and we will definitely go back to Holly. I'd give her 15/10 stars, and I will 100% be sending friends and family to her when they are interesting in a new vehicle.

Dec 14, 2019

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Ok where do I begin praising Holly Jensen.She’s...

Ok where do I begin praising Holly Jensen. She’s professional, down to earth and a trusting calm person. I never thought I’d love an Elantra so much but because of all the features this top of the line this Elantra has it is one amazing car. Since I’ve bought my car in August two of my nieces have bought Hyundai’s. Holly will be a friend for life. I’ll be back for a new one in about three years hopefully H

Dec 09, 2019

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wow what a auto group

My wife have now purchased two cars from Reno Hyundai. And both from Holly Jensen. She is the best. No pressure and lots of help. She answered all of our questions and concerns. She is a great people person. In fact the whole staff is wonderful from sales to service. Holly has even called me to wish me Happy Birthday. WOW . I can safely say that if your looking for a new or used car you may want to seriously consider Reno Hyundai. Go in and at least talk to Holly see what she can do for you.

Dec 08, 2019

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There was no pressure to purchase

Process was simple everything explained nicely. I called about a truck. A return call said it was available. I let them know i would be coming to see it right away.

Dec 07, 2019

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Lithia Hyundai located in Reno, Nevada should receive an...

Lithia Hyundai located in Reno, Nevada should receive an over-the-top 7-Star rating instead of the top 5-star rating available in this survey. It’s obvious to me that all the employees under the guidance of the General Manager, understand how to provide and maintain outstanding customer service and satisfaction. With respect to the sales department, all my interactions and transactions with Holly Jensen (Certified Product Specialist) regarding my vehicle inventory review, inspection, test drive, and eventual Certified Pre-Owned 2018 Hyundai Santa Fe Sport 2.4L AWD SUV purchase, far exceeded all my expectations. Holly exudes an easy-going, and patient personality combined with a sincere desire to make the entire process of selecting and purchasing a vehicle as simple, stress free, and efficient as possible. She is extremely knowledgeable, highly competent, and knows how to complete initial transaction paperwork quickly and accurately. And Brian Carter, was also very helpful, and attentive,

Nov 26, 2019

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Effortless Purchase THANKS Holly

I recently had the pleasure of purchasing a vehicle at Lithai . Yes a pleasure purchasing a new SUV. Holly was amazing. This purchase started with two phone calls to Holly expressing what vehicle I wanted and a brief discussion on price and rebates. Holly put the deal together with an EXCELLENT price and great rebates and financing. I made an appointment to come to the dealership and test ride the vehicle and drive away in 90 minutes. The experience was effortless because the communication I had with Holly upfront. Holly was very thorough and efficient allowing for a quick purchase. Way to go Holly. David S

Nov 22, 2019

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We purchased our second vehicle from Lithia Hyundai and...

We purchased our second vehicle from Lithia Hyundai and as always it was a low stress affair. Holly Jenson was extremely knowledgeable about the cars we test drove and she worked very hard to ensure all our questions were satisfied.

Nov 10, 2019

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HoLLY Jensen is the beez neez

Don't deal with anyone else, she's real, straight forward, knows her stuff and is a whiz with paperwork. We set up an appointment and she was ready keys in hand to take me for a spin. Bought the van and am very happy with it so far. Painless process.

Nov 03, 2019

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First New Car

I went to Lithia Hyundai to buy my first car. Holly emailed me and set an appointment for me with Brian. I did some serious online shopping before coming in and knew exactly what I wanted. Right off the bat it didn’t seem like they were going to have what I wanted in stock for the price I was looking for, but Brian went above and beyond, did some digging, and found me the car of my dreams! I am so happy with my new Tucson and I truly appreciate the effort taken to find what I was looking for. Thank you so much!!!

Nov 01, 2019

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Wow......

Everyone and I mean everyone is great. Holly is the best. If your looking for a new car i strongly suggest that you go and see these these guys at Hyundai in Reno. You wont be sorry..................

Oct 03, 2019

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Holly is amazing and we will be back for sure and refer...

Holly is amazing and we will be back for sure and refer her to all of our friends and family!! Such a kind heart, too! She helped us get to a family friendly vehicle that we needed, at a price we could afford. She went above and beyond to help us and accommodate my family. She will forever hold a place our families hearts.

Oct 02, 2019

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Holly is AWESOME!!!

After looking for a particular used vehicle for months, Holly came through. My new car is exactly what I have been looking for. She got me the right deal at the right time. I have credit issues and they worked with me, and I ended up with the exact year and model that I wanted. At the age of 58, this is the first time I have bought a car without anyone helping me which made the experience that much better. I highly recommend this dealership, Holly, everything about this experience was easy and I'm so excited. I could not have possibly had a better experience. This is perfect!!!

Sep 27, 2019

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Friendly and easy car purchase. Holly is great :)

Holly is really sweet and friendly, the nicest salesperson ever. I've never had a more positive experience at a car dealership or any car-related business. She also helped me get a really great deal on a car and stay within budget. Thanks!

Sep 19, 2019

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Very courteous, friendly, caring, knew about Tucsons.

Holly was very knowledgeable along with the sales manager. Would recommend dealership to anyone. My Tucson is just what I needed. Thank you so much

Sep 19, 2019

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