Pricing information for 03/28/2020
StockLH165568
VIN5NMS3CAD0LH165568
Get E-Price
MSRP
$33,220
Accessories
$947
Offers
$1,250
Internet Price
$32,917
Conditional Offers
Military Program
$500
College Graduate Program
$400
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Contact a Top Rated Specialist
Cherae Cozzi
Product Specialist
Holly Jensen
Certified Product Specialist
Terry Petersen
Certified Product Specialist
Cherae Cozzi
Product Specialist
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews
Mar 27, 2020
This was my first time purchasing a vehicle but Cherae...
This was my first time purchasing a vehicle but Cherae and Devin made this process so easy, they were extremely helpful and provided amazing service!
Mar 25, 2020
Great service ,very professionalWould recommend a friend...
Great service ,very professional Would recommend a friend . I was able to pick and choose My vehicle and color i wanted And i like my monthly car payment that i can afford.
Mar 22, 2020
Everyone went out of their way to get us into the car of...
Everyone went out of their way to get us into the car of my wife’s dreams! Especially Cherae Cozza and Joe our sales guy. Cherae explained every detail of the car. She made it very easy to understand. She’s a true asset to your team! This is our second purchase from this dealer. We will refer and continue to go back.
Mar 22, 2020
Had a great experience even amongst all the chaos going...
Had a great experience even amongst all the chaos going on with covid 19, Cherae was friendly, informative and worked with me with my trade in and delivered my car to me without me having to leave my home. She's the best.
Mar 15, 2020
Cherae was wonderful and was really good at finding what...
Cherae was wonderful and was really good at finding what I actually wanted. I’d recommend her a to any one who wanted a new car
Mar 08, 2020
Cherae was great to work with. The entire delearship went...
Cherae was great to work with. The entire delearship went made the process simple. We were a let to do preliminary paperwork prior to our appointment. I
Mar 01, 2020
Sales person was awesome did a great job. Process was...
Sales person was awesome did a great job. Process was long and involved but well worth the wait. Would definitely recommend Lithia and Sherae Cozzi to everyone I know looking for a vehicle.
Feb 20, 2020
Charae was so amazing to work with. I very much enjoyed...
Charae was so amazing to work with. I very much enjoyed her knowledge and talking to her about the Palisade. Everyone was so nice to work with!!
Feb 02, 2020
I am SO glad I picked Lithia Hyundai! I will never go...
I am SO glad I picked Lithia Hyundai! I will never go anywhere else! They treated me like a real person not just a sale!!
Jan 29, 2020
Charae made everything so easy. It was easier than...
Charae made everything so easy. It was easier than shopping for groceries; no long wait, got everything I needed and then some. Thanks Charae & Hyundai
Jan 25, 2020
Very friendly and very clean. Could use a small kids area...
Very friendly and very clean. Could use a small kids area though car buying takes a while, a very small little kids area would go far to customer service.
Jan 21, 2020
Lithia Hyundai of Reno has been my go to in purchasing a...
Lithia Hyundai of Reno has been my go to in purchasing a new car because of the professionalism and compassion every person has there. Whether it’s a new car or a service in a car, they are the greatest. I got a sending car through them and I’m still very happy about it. Thank you for treating me so well!
Jan 19, 2020
I love my new Hyundai! Low miles, great price and the...
I love my new Hyundai! Low miles, great price and the warranties are amazing! Thank you Cherae Cozzi for all of your help! I’m so appreciative.
Jan 10, 2020
In the market for a newer car with little to no hope of...
In the market for a newer car with little to no hope of getting approved for anything, I came across a post on Facebook for bad or no credit auto financing. I got a message from a few dealers and Cherae was our light at the end of the clunker tunnel. She was professional, friendly and she got us approved! Even though we only had one option for a car, we weren’t in a situation to be picky. We actually love the new Nissan we got and would definitely be back to see her to refinance for something else when our situation gets better. I would definitely recommend The dealer and her to anyone who needs help getting in to something reliable. Thank you to Lithia Hyundai and a bigger thanks to Cherae for restoring our hope
Jan 10, 2020
Cherae was knowledgable and professional took extra time...
Cherae was knowledgable and professional took extra time to show me electronics that are are far advaced and needed some extra explaining delivered to me detailed and gassed up.
Jan 03, 2020
Best dealer in Reno.
Cherae Cozzi was welcoming and an awesome saleswoman and David Lennox made financing so easy. I highly recommend this dealership. Best dealership in Reno/Tahoe
Jan 02, 2020
Very helpfull staff
Everyone was helpfull and helped make the transaction go very smoothly. Made me feel comfortable. Only negative was having to write a check and date it and was told they would not cash it because I was to bring I. To them cash instead, and then after going dow with the cash, was told they already deposited the check. Frustrating
Dec 14, 2019
Great service, happy customer
I came in looking for a new car, I had a specific model in mind and we decided to get the wife a car too. I didn’t not feel like I was in a shark tank when I arrived I walked the lot for a good 10 mins before I was approached. They had an Incident of vandalism, and the car I was after was missing it’s tires. They were quick to get the issue resolved and get me into my new car. They were also very helpful in finding the right car for my wife pulling up additional info on request so that we could make an informed decision. Was able to take home the Kia Soul the same day and waited 4 days for them to resolve the issue with the missing tires. The only complaint is it took literally all day to get the 2 cars processed, so just keep in mind it is by no means a quick process but they do try to make you comfortable while you wait. Overall we are both satisfied with the service we received and love our new cars! Would definitely recommend stopping in and see Cherae if you are looking for a new ride, she will take good care of you.
Dec 06, 2019
Mike Crom. purchased two Kona Hyundai for the kids
I was very pleased with the Hyundai dealership Our sales person was Cherae Cozzi Cherae was professional, courteous and knowledgeable, creating an efficient and enjoyable sale. She was also very helpful to our family making informed decisions!
Nov 25, 2019
Amazing experience
Cherae was one of the most comforting people I've ever met. She made this first time buying process smooth and painless. I couldn't thank her enough for being so amazing
Nov 23, 2019
Thank you lithia Hyundai
Thank you Cherae for your hard work and dedication to get me the car I wanted. As well as Devin for getting me lower payments and percentage. Overall great place to buy from beginning to end. Don't hesitate, just go see them if you don't want to take my word for what it is. You'll be happy you did.
Nov 16, 2019
One of the most incredible dealerships!
This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was able to work with me to get my first car. I highly recommend this dealership to anyone whose looking to purchase a new or used vehicle. They make it super easy and smooth to look at some vehicles and help you with options on how to purchase one.
Nov 12, 2019
Buying your first car!
I gave this dealership a 5 because of the customer service provided and they’re truly determined to help you find the right car that best fits you. I came in this morning very nervous to find and buy my first car but with the help of Cherae Cozzi i found the perfect one at a great price!! thank you so much!!
Nov 10, 2019
Above and beyond
This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i go Thur the process They speak the truth 100 percent Best Dealer in Reno
Oct 28, 2019
Cherae was very professional
Lithia is lucky to have Cherae as one of your team members. she made the experience of buying the truck very enjoyable she did whatever it took to make to make it happen for us. Thank you Cherae
Oct 26, 2019
Thankful
I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Thank you!
Oct 22, 2019
Awesome
I liked working with Cherae Cozzi. She worked really hard to find me something that would work for me and fit into my buget thank you to y'all
Oct 18, 2019
In search of a good reliable car
My daughter was in need of a car ASAP. She went down in the afternoon to look around. Was shown several cars and test drive some as well. I came down as soon as I got off of work and asked to see several more. I had already looked online at a few that I wanted to see in person. I called ahead of time as well to let them know that I would be down there. The time spent, the cars shown, and not once did we feel a nuisance. Even with all our demands on what we wanted, what we were looking for and some not being realistic. Cherae made us feel comfortable and made sure that we were making the decisions that we wanted. In the end we walked out with a 2019 Santa Fe and am very happy and excited.
Oct 16, 2019
Charae was awesome
Want to give a shout out to Charae for doing such a good job getting us in our car. True professional. Recommend x 1000! We even had our 10 year old with us and she catered to her as well.
Oct 16, 2019
Great customer service
I love how they were there for me through the whole process. I will definitely be going back as well as referring my friends and family
Oct 12, 2019
Thank you!!
My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren’t nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can’t thank you guys enough! Definitely will be returning for future purchases.
Oct 11, 2019
2020 Veloster Purchase
I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind. I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron
Oct 08, 2019
Cherae was fantastic!
Cherae was able to help me when I went to lithia Hyundai and I found my dream truck thanks to her and I am absolutely in love with my vehicle, thank you so much cherae, you're the best!!
Oct 02, 2019
Cherae put all the fun in first time car buying for me!
As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae made my experience so fun and chill, explaining every detail and answering all of my questions, from what to expect to how things work with the process, and let me focus on the fun part: picking the car! I left in the exact car I wanted, and am still smiling. She is a pro, and such a pleasure to be around and work with on a task that most people don’t look forward to. She has my business for life! Used or new car, go see her, she’s the best!
Oct 01, 2019
Friendly, hardworking & persistent
Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone call and interaction they will make you in control. I was shopping around to trade in my Civic and made a mistake of wasting my time to another dealership. I finally made it to Lithia Hyundai with my 17 month old and right away, Cherae made me feel comfortable. Having my son in a dealership can be a handful, not at this dealership. Everyone made me feel welcome and didnt made me feel that my son is annoyance (he is very active and likes to run around). My credit is not as great but with Cherae's persistent, patient and hard work, it was possible. She is willing to go extra mile to get you what you wanted and not pressure you something you don't want. Both Cherae and Bill kept in touch with me, making sure that i am getting the best deal. I got another offer from Toyota, but luckily i didnt take that deal....Cherae made me realize that patience can take you a long way. I am happy and truly thankful for Cherae, Bill and the rest of the team that made this possible. Now my family can travel and visit the Bay without getting worried about the snow.
Sep 29, 2019
Awesome and friendly
Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us on our two trade ins and we were able to purchase the vehicle we wanted. We highly recommend seeing Cherae as she created a no pressure and friendly environment. Made purchasing a new vehicle easy and hassle free no haggling or pressure. Highly recommend!
Sep 24, 2019
A+ Experience
I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoyable experiences I have ever had purchasing a vehicle . Cherae was amazing and made me feel comfortable during the entire process making this so easy. Thank you to the Lithia Hyundai team !!
Sep 16, 2019
Amazing staff!!!
Cherae Cozzi was awesome!!!! Her and her staff got me into a car that has more than I thought I would get. I highly recommend them for your next purchase. Thanks again!!!!!
Sep 15, 2019
Excellent
Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team!
Sep 06, 2019
Best experience I have ever had at a dealership!
I came in looking for a car and was introduced to Cherae. Right away she had me laughing and enjoying my car buying experience. She was without a doubt, the best dealer that I have ever met! I would recommend her to anyone looking for a vehicle. I will definitely be coming back to her for any future vehicle purchases!
Aug 16, 2019
My Experience at Lithia Hyundai
Cherae was awesome! She worked with my schedule. She came in on her day off because it was the only time I had. I appreciate how nice everyone was when I came in. Nowadays, great customer service is hard to find, so theirs was really appreciated. Overall, just a great experience. Thank you!
Aug 16, 2019
Cherae Cozzi
She is very persistent caring and real ? she truly has helped my life to be way easier as I have a good affordable reliable 🚗 thanks for all ur hard work doll
Aug 14, 2019
Great customer service
Willing to help you get a car no matter no credit or good credit . Friendly nice people to help and work with you and what you can afford to pay
Aug 13, 2019
Cherae is awesome
Cherae worked with the prices that we needed and was very patient with me. This was my first car from a dealership, she made the process a lot easier by explaining the benefits of the different vehicles and listening to my needs for a vehicle. I love my new car!
Aug 10, 2019
Cherae
She was great to work with very personable and a great attitude. If your looking for someone to help you get a vehicle I’d most definitely go to her. I will be sending all my customers friends and family if they need a vehicle
Aug 06, 2019
Reno’s finest Deal makers. Awesome people.
I gave a 5 star review because the experience is amazingly chill and at the same time clean business. People that I wouldn’t mind keeping around for a long long time. Thank you for the super nice customer service on every level...From entering the door, to the second your handed your new car keys. Thank you Lythia Hyundai
Aug 06, 2019
Customer Service
My experiance wirh Cherae Cozzi was great, she showed me many different options I new I was getting what the car I wanted. Thank You
Jul 31, 2019
I am a very happy customer
I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!
Jul 21, 2019
Amazing
I didn't think that this would be different than other dealerships in the past so I was reluctant to go but Cherae talked into coming in and how happy I listened. They have a friendly staff relaxed environment but the most important thing is you don't feel like you're being pushed into something you don't want they'll have my business and any that ask for the foreseeable future
Jul 18, 2019
Different
I must first say I do not enjoy car shopping, but this time was different. Matt didnt pressure me about buying a car, he listened to me, taljed to me and let me look at what I wanted too, answered all of my questions. When it was time to sign paperwork Cherae came to me and signed all the paperwork, got what needed to be done to my car . Matt and Cherae drop the car back to me on their day off, went over and above to make this deal happen. Cherae Cozzi and Matt Reed thank you .
Jul 15, 2019
The best car buying experience ive ever had
Charae cozzi is a great example of excellent customer service. She went above and beyond to find me the perfect car and perfect finance rate. The car is very high tech and she went in depth on how everything worked and opperated. I didnt expect to drive out of there in a beautiful brand new Hyundai sonata, but I did! I couldnt be more happier with my decision! Car buying can be very intimidating, but the crew over at lithia Hyundai of reno were so kind and accommodating. Thank you
Jul 13, 2019
Great Experience
We had a great experience working with Cherae. No pressure, straight forward and quickly met our requests. We would definitely recommend both this dealership and Cherae to our friends and family.
Jul 07, 2019
Above and beyond
Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.
Jul 05, 2019
Friendly & Professional Experience
I had a great experience working with Cherae. She was very responsive, answered all my questions and most all made the experience enjoyable, not typically what I expect when buying a car. I would absolutely recommend her service to others.
Jul 02, 2019
Buyer beware!!!!
Tom, the sales manager, at Lithia Hyundai in Reno wants me (and any other person I contact) to be HONEST about MY experience with them! Specifically, Tom wants me to attest to a conversation I was not there for, where he offered my husband an INCREASE IN PRICE for the repairs to a car that was already priced ABOVE Kelley Blue Book in GREAT condition. There you go Tom. So far, I have been told I would have items repaired by the sales woman and then told they would not in fact be repaired because a SALES PERSON made NO MONEY off the sale by the sales manager, Tom. Why would someone do such a thing I ask? Tom's answer is they make money off the new vehicles and back end purchases and repairs. So, with all the money you make and all of the "back end" money you bring in YOU CANNOT REPAIR THE BUMPERS ON A VEHICLE YOU SOLD MY HUSBAND THAT IS HELD ON WITH DUCT TAPE! So, my new best friend Tom, skirted around and said each sale stands on it's own - after just telling me about where they make their profit as stated above. But wait!! There's more!! The under carriage is torn and loose, the back left mud 'flap' is torn all the way up, but it PASSED ALL OF THEIR SAFETY AND SMOG INSPECTIONS AND HAS NEVER BEEN IN AN ACCIDENT 😑 Tom, so kindly offered, to repair the issues I have, at 'dead cost' and wants me to be happy with our purchase and will do ANYTHING IN HIS POWER to make that happen ... fix the xxxx car Tom ... nope, he can't do that. He can't do that, despite what his sales person said (who he flat out said has no idea what she is doing or what is going on in the dealership and is only there to make people happy and cannot make ANY promises even though she already said she would 'get it all ordered first thing tomorrow morning and set up a time for you to come in'). So, thank you #lythiahyundaiofreno for the duct tape, repairs that will need to happen and that we CANNOT AFFORD and will need to happen with the first storm of the season. I really hope people share this. Not expecting them to do a xxxx thing, but if I can save one person the heartache of a similar or worse experience and dealing with people who do not honor their word, it is worth it.
Jun 29, 2019
Thank you
Cherae was amazing. She was down to earth; to the point; no B S. She made the whole process extremely easy and kept me at ease. I was a bit nervous because of my credit; but she made it work for our family. They even picked us up to get to the dealership. The car was detailed beautifully as well. Thank you! I would recommend her to anyone. I have had bad experiences in the past with dealerships but this time was so different. If you read this write my name Cassandra Baumert for a referral lol.
Jun 29, 2019
Amazing!!!!!!!
Cherae Cozzi is absolutely amazing, she is real...she is the best!! Very patients and gives you options to choose from, everyone was great. Thanks for all the help guys.
Jun 23, 2019
Awesome service.
Cherae was very professional and answered all my questions. She made me feel at home. She also found me a SYV that fits my every need. Chris O was very easy going and made me feel very comfortable. Thank you
Jun 16, 2019
Outstanding Customer Service
Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.
Jun 15, 2019
Best ever
The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks
Jun 08, 2019
Amazing!
Cherae and her team were fantastic. Best car buying experience I have ever had. From communication after I first looked at the website, to getting the keys, it was an easy process and I would definitely recommend her to everyone I know. Thanks to everyone who helped me drive away in a brand new car.
Jun 04, 2019
Lithia is the best
The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere.
Jun 03, 2019
Great experience
Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.
May 25, 2019
Great
Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai
May 25, 2019
Great service, quick purchase, happy customer!
Highly recommend this dealership. I just purchased my second vehicle from them and the customer service is awesome! I got the deal I wanted quick and was driving my vehicle within a couple of hours. Trust Cherae's team to get you into the vehicle you are looking for and you wont be let down!!
May 22, 2019
Very nice and easy going
My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!
May 22, 2019
Quick and easy
Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys
May 18, 2019
The best time with Cherae
I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her
May 12, 2019
A non-stressed large purchase experience
Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.
May 07, 2019
Dodge Dart
Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information
May 07, 2019
Fantastic Experience!
Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !
May 01, 2019
Excellent Service and Help
The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!
Apr 30, 2019
Excellent one on one relationship!
I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!
Apr 30, 2019
Cherae is the Best!!
Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!
Apr 30, 2019
Such a pleasant experience !
My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !
Apr 29, 2019
FIVE STAR CHERAE
Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.
Apr 29, 2019
Stellar
Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know
Holly Jensen
Certified Product Specialist
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews
Mar 24, 2020
amazing
Great people!!!! Thanks as always. Super great people. :) Holly helped me do research for my next car from you. Very knowledgeable. Hopefully I can get a good used car after tis lease.
Mar 24, 2020
I had an amazing experience at Lithia Reno, everyone was...
I had an amazing experience at Lithia Reno, everyone was willing to help, especially "Holly' ,I was driving my new car in 3 days ,they did all the work,thanks.
Mar 17, 2020
My experience with Lithia Hyndia Reno was everything you...
My experience with Lithia Hyndia Reno was everything you would like car buying to be. Holly is one of the most professional sales representatives that I have ever worked with. Due to some credit matters she had to go the extra mile to not only secure the correct vehicle but also financing. I would not only recommend Lithia Hyndia to anyone looking for a vehicle, but specifically ask for Holly Jensen
Mar 11, 2020
Holly Jensen and Tabatha Culver are amazing!
I’ve now purchased two vehicles from Lithia Hyundai of Reno, both through Holly Jensen, and for good reason. She is prompt, attentive to my needs, patient with my decision making process, and very knowledgeable. When people ask me when I’ve had a good customer service experience, I bring up Holly at Hyundai. This last purchase, we were able to work out all the numbers, my trade, financing preferences, and the vehicle stock number before I showed up. When I did show up with my wife, we were in and out of the dealership in less than 30 minutes. I couldn’t be happier with my experience. Tabatha has been my service advisor and is simply amazing. She provides true advisement, informing me of my choices, offering consultation appropriately, and understanding my objectives in keeping my car running smoothly. She is a customer advocate who brings knowledge about how to deal with insurance companies, warranty claims, and standard service. Once again, I couldn’t be happier with my experience. Chris is very attuned to my vehicle use and recommends, or does not recommend, service plans, warranties, and financing appropriately. Thanks Chris!
Mar 03, 2020
Holly is amazing
My husband and I have purchased a few cars with Holly as our sales specialist. She is a good listener, not pushy and has answers to all questions - she knows her cars. Over all great person of integrity and has been there for anything we needed even after our purchases. Thank you for being amazing Holly! Keep doing YOU! Because YOU are amazing.
Feb 25, 2020
Unquestionably the best new car buying experience I've...
Unquestionably the best new car buying experience I've had. Terry and Devin, with the help of Holly, were honest, professional, and pleasant! Thanks for your help!
Feb 22, 2020
5 stars is not enough! Holly was so incredibly helpful in...
5 stars is not enough! Holly was so incredibly helpful in helping me find my perfect SUV. She showed me a Toyota Highlander that was outside of my search parameters because she knew I would fall in love with it, and she was right! We showed up at the Hyundai dealership an hour before they were closing just to see what they had after several hours of so-so interactions with salespeople from other dealerships, she took the time to search their inventory to see what matched with what I wanted, and stayed late on a Friday night to guide us through the purchase. During our wait for the paperwork she set me up with a phone charger, offered snacks, and she even took the car to put gas in it for me! I drove home in a car I hadn't even considered and I love it! Thank you so much, Holly!
Jan 18, 2020
Holly was absolutely amazing. She did everything she...
Holly was absolutely amazing. She did everything she could to get me a good deal on a car. I would highly recommend her. I'm very happy with the great customer service.
Jan 16, 2020
Wrote a glowing review based on sales. Now, I regret ever...
Wrote a glowing review based on sales. Now, I regret ever stopping. Nothing but costly repairs starting 20 days after buying. The warranty non-warranty
Jan 15, 2020
Excellent crew at Hyundai. We were pleasantly greeted...
Excellent crew at Hyundai. We were pleasantly greeted each visit and Holly made my wife feel like a million bucks in making our decision. The Desk manager and Finance managers were helpful and knew their stuff. Great experience.
Jan 05, 2020
Best experience ever. She honored my time, didn’t try to...
Best experience ever. She honored my time, didn’t try to push other vehicles on me, and understood my need for a quick purchase - I will send everyone I know who needs a car to her!
Jan 03, 2020
My experience was professional, a great experience and...
My experience was professional, a great experience and fast. The team I worked with handled this process with professionalism and where very knowledgeable about the product purchased. Loved that I did not spend hours and hours in a dealership to purchase a new vehicle. Knowing what I wanted, working with an attentive and professional team made this by far the best vehicle buying experience I have ever had. My 2020 Hyundai Santa Fe Limited was ready for me when I arrived, no surprises. All was exactly as I was told. Trading in my vehicle was met with ease. Finalizing the financing was easy and ready to go, no surprises. The diligence in educating me on the features of my new vehicle was detailed. Being educated by this team on how to end and get a refund on the extended warranty I had in the vehicle I was trading in was easy. I spent months researching what vehicle I wanted. I am very happy with my 2020 Hyundai Santa Fe product, the purchasing of the vehicle and most important, impressed by the team of professionals I worked with to make this buying process go smoothly. Of course I must mention, not only did I work with this amazing team of professionals, I felt confident to make this purchase.
Dec 28, 2019
We had a great experience with holly Jensen and brian we...
We had a great experience with holly Jensen and brian we felt no pressure while making our minds up what car to buy. Love the car and we made a great choice. I have never been to a dealership who bent over backwards to get us into the car of our dreams. It was a big commitment but holly made us feel comfortable the whole time. I would highly recommend lithia Hyundai of reno and holly Jensen to work with.
Dec 24, 2019
The car buying experience has changed!
My husband and I came in to look at the new Santa Fe after I'd been looking at it online for a while. We wanted to test drive it and look at some general numbers. We were set up with an appointment with Holly Jensen, who is so nice and she accompanied us on a test drive. In past experiences, sales people always address my husband even if I asked the question, but Holly took into account the fact that I will be the primary driver. Holly was also very low pressure. My husband and I wanted to take some time to think about this huge purchase for a few days before we made a decision. Holly made herself available via text and phone if we had any questions, and even offered to bring the vehicle to us to drive again and to draw up some preliminary paperwork if we couldn't make it into the dealership. She was so accommodating! When we ultimately determined the price was a little more than what we wanted to pay, she worked some magic and got it down into our price range, which we really appreciated. I know Holly could have sold the car to someone else for the price they were asking, but I felt she went out of her way to get us into the vehicle we wanted. We'll be in the market for a new vehicle for my husband soon and we will definitely go back to Holly. I'd give her 15/10 stars, and I will 100% be sending friends and family to her when they are interesting in a new vehicle.
Dec 14, 2019
Ok where do I begin praising Holly Jensen.She’s...
Ok where do I begin praising Holly Jensen. She’s professional, down to earth and a trusting calm person. I never thought I’d love an Elantra so much but because of all the features this top of the line this Elantra has it is one amazing car. Since I’ve bought my car in August two of my nieces have bought Hyundai’s. Holly will be a friend for life. I’ll be back for a new one in about three years hopefully H
Dec 09, 2019
wow what a auto group
My wife have now purchased two cars from Reno Hyundai. And both from Holly Jensen. She is the best. No pressure and lots of help. She answered all of our questions and concerns. She is a great people person. In fact the whole staff is wonderful from sales to service. Holly has even called me to wish me Happy Birthday. WOW . I can safely say that if your looking for a new or used car you may want to seriously consider Reno Hyundai. Go in and at least talk to Holly see what she can do for you.
Dec 08, 2019
There was no pressure to purchase
Process was simple everything explained nicely. I called about a truck. A return call said it was available. I let them know i would be coming to see it right away.
Dec 07, 2019
Lithia Hyundai located in Reno, Nevada should receive an...
Lithia Hyundai located in Reno, Nevada should receive an over-the-top 7-Star rating instead of the top 5-star rating available in this survey. It’s obvious to me that all the employees under the guidance of the General Manager, understand how to provide and maintain outstanding customer service and satisfaction. With respect to the sales department, all my interactions and transactions with Holly Jensen (Certified Product Specialist) regarding my vehicle inventory review, inspection, test drive, and eventual Certified Pre-Owned 2018 Hyundai Santa Fe Sport 2.4L AWD SUV purchase, far exceeded all my expectations. Holly exudes an easy-going, and patient personality combined with a sincere desire to make the entire process of selecting and purchasing a vehicle as simple, stress free, and efficient as possible. She is extremely knowledgeable, highly competent, and knows how to complete initial transaction paperwork quickly and accurately. And Brian Carter, was also very helpful, and attentive,
Nov 26, 2019
Effortless Purchase THANKS Holly
I recently had the pleasure of purchasing a vehicle at Lithai . Yes a pleasure purchasing a new SUV. Holly was amazing. This purchase started with two phone calls to Holly expressing what vehicle I wanted and a brief discussion on price and rebates. Holly put the deal together with an EXCELLENT price and great rebates and financing. I made an appointment to come to the dealership and test ride the vehicle and drive away in 90 minutes. The experience was effortless because the communication I had with Holly upfront. Holly was very thorough and efficient allowing for a quick purchase. Way to go Holly. David S
Nov 22, 2019
We purchased our second vehicle from Lithia Hyundai and...
We purchased our second vehicle from Lithia Hyundai and as always it was a low stress affair. Holly Jenson was extremely knowledgeable about the cars we test drove and she worked very hard to ensure all our questions were satisfied.
Nov 10, 2019
HoLLY Jensen is the beez neez
Don't deal with anyone else, she's real, straight forward, knows her stuff and is a whiz with paperwork. We set up an appointment and she was ready keys in hand to take me for a spin. Bought the van and am very happy with it so far. Painless process.
Nov 03, 2019
First New Car
I went to Lithia Hyundai to buy my first car. Holly emailed me and set an appointment for me with Brian. I did some serious online shopping before coming in and knew exactly what I wanted. Right off the bat it didn’t seem like they were going to have what I wanted in stock for the price I was looking for, but Brian went above and beyond, did some digging, and found me the car of my dreams! I am so happy with my new Tucson and I truly appreciate the effort taken to find what I was looking for. Thank you so much!!!
Nov 01, 2019
Wow......
Everyone and I mean everyone is great. Holly is the best. If your looking for a new car i strongly suggest that you go and see these these guys at Hyundai in Reno. You wont be sorry..................
Oct 03, 2019
Holly is amazing and we will be back for sure and refer...
Holly is amazing and we will be back for sure and refer her to all of our friends and family!! Such a kind heart, too! She helped us get to a family friendly vehicle that we needed, at a price we could afford. She went above and beyond to help us and accommodate my family. She will forever hold a place our families hearts.
Oct 02, 2019
Holly is AWESOME!!!
After looking for a particular used vehicle for months, Holly came through. My new car is exactly what I have been looking for. She got me the right deal at the right time. I have credit issues and they worked with me, and I ended up with the exact year and model that I wanted. At the age of 58, this is the first time I have bought a car without anyone helping me which made the experience that much better. I highly recommend this dealership, Holly, everything about this experience was easy and I'm so excited. I could not have possibly had a better experience. This is perfect!!!
Sep 27, 2019
Friendly and easy car purchase. Holly is great :)
Holly is really sweet and friendly, the nicest salesperson ever. I've never had a more positive experience at a car dealership or any car-related business. She also helped me get a really great deal on a car and stay within budget. Thanks!
Sep 19, 2019
Very courteous, friendly, caring, knew about Tucsons.
Holly was very knowledgeable along with the sales manager. Would recommend dealership to anyone. My Tucson is just what I needed. Thank you so much
Sep 19, 2019
Awesome New Car Purchase
I just got my bankruptcy discharged and I've been in the market for a new car. I knew that I wanted the Tuscon. I went in to see Bobby, but I ended up working with Holly. She was so personable and easy to get along with. She gave me a deal and the manager ended up working a better down payment that was more affordable for me. I was literally in there for 3 hours. Like start to finish. I got the color I wanted and the price that I was expecting for just filing bankruptcy. Go see Holly, she showed me everything on the car, we laughed. I couldn't have asked for a better car buying experience.
Sep 17, 2019
Having a ❤️
Recently I've come down with some medical conditions which has made getting around more difficult than it used to. I don't have a car,my credit is shot and I'm on disability. But Bran Ogg and Holly Jensen went above and beyond to find a car that fits my needs,is in my budget and I like alot. Holly even came and picked me up from the airport! Now that's customer service. At the dealership, the paperwork was explained to me in detail so I understood what I was signing, which I believe builds a trust. I was out of the dealership drive my new car in no time. One more thing, everyone at that dealership even if they were just walking by would say hi Orr ask if I needed anything. Just to mention a few were Brian Carter, Tabitha Culver, Dylan Clunie and Donald Ostrom.
Aug 29, 2019
Car for my daughter
My second time working with Holly she listens and helpd you select the right car for your families needs. If she finds a better deal or a car that may fit your needs she gives you a call and always follows up. We will be back once the next one starts driving.
Aug 16, 2019
Great experience
I would highly recommend this dealership and I worked with Holly Jenson, she was a great help. Helped me with the finance and a new start. If you're wanting to start over this is who to go to, Hyundai and holly Jenson.
Aug 02, 2019
Purchasing a vehicle
Holly was amazing. She greeted me right away and went above and beyond to help me. She even had patience when I was being indecisive on which vehicle I liked best.
Jul 12, 2019
Pretty great experience
Went online thinking about purchasing a new vehicle, leaving today with our new car. Holly made this process quick and easy. Probably the easiest vehicle transaction EVER!
Jul 11, 2019
Vehicle purchased thru Holly and Don
I have purchased 4 vehicles from this dealership and each time my expectations were met or exceeded. Holly and Don are great no pressure sales people who are highly professional and knowledgeable. I HIGHLY RECOMMEND both of them.
Jul 06, 2019
Very Professional
Holly is quite knowledgable and listened to my wants & needs. She is very patient and shows expertise in all areas of tech & sales. She offered me good advice on financing.
Jul 04, 2019
Stress free, easy going, we left extremely satisfied!
Working With Holly Jensen was a pretty amazing. She is knowledgeable and makes you feel very comfortable with the big decision of buying a car. She helps you pick out the perfect vehicle for you! Never felt pressured or unsure the entire time. She answered all questions and went above and beyond to get us an amazing deal on a new car! The entire experience of buying a car can be stressful and overwhelming but Holly was great at keeping positive energy and the experience overall was so easy and exciting. Thank you so much Holly!! You're so wonderful to work with!
Jun 30, 2019
Very pleasant and professional
Holly Jensen was a joy to work with, she was very professional and knowledgeable about the products. She went out of her way to make the experience as pleasant as possible for me. She also ensured that I got an amazing deal on my car and I would highly recommend all my friends to go and see her if they are interested in purchasing a car.
Jun 10, 2019
Went in for service, walked out with dream car.
As the title explains, I walked in to get service on my vehicle, and walked out with the car I have been wanting for a very long time. The best part about the entire process was that not once did I feel pressured to buy the car and did not feel stigma that comes with negotiating with dealership employees. Holly was not pushy and was extremely helpful in giving me the information necessary for purchasing the vehicle. She made the entire process enjoyable and I genuinely felt that she and Joe were working for me and my satisfaction. This has easily been the best dealership experience I have ever had.
Jun 06, 2019
Thank You
So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do the paper work the next day,but waiting one day I might have talked myself of of the best deal,Thanks to Hollys help that night I got the car I wanted for 8 years,we love our Chrysler Town and Country,so very happy and thankful!
Jun 06, 2019
We got approved!!
Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our history it is challenging! She is personable, doesn’t push you, and just really loves helping her clients. I am so forever grateful for her and lucky to have had her get us into our new car!!!
May 31, 2019
Professional and No Pressure
Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure to buy. The best dealership purchase experience we have ever had.
May 31, 2019
Holly was amazing!
I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with!
May 26, 2019
Overall great experience
Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might be most efficient for me. She was very professional and personable. She seemed to truly care about me and I appreciate that! As far as the paperwork process, it seemed very quick and a bit overwhelming. Overall a great experience, would recommend!
May 25, 2019
Great
Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai