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Holly was absolutely amazing. She did everything she could to get me a good deal on a car. I would highly recommend her. I'm very happy with the great customer service.
Excellent crew at Hyundai. We were pleasantly greeted each visit and Holly made my wife feel like a million bucks in making our decision. The Desk manager and Finance managers were helpful and knew their stuff. Great experience.
Best experience ever. She honored my time, didn’t try to push other vehicles on me, and understood my need for a quick purchase - I will send everyone I know who needs a car to her!
My experience was professional, a great experience and fast. The team I worked with handled this process with professionalism and where very knowledgeable about the product purchased. Loved that I did not spend hours and hours in a dealership to purchase a new vehicle. Knowing what I wanted, working with an attentive and professional team made this by far the best vehicle buying experience I have ever had. My 2020 Hyundai Santa Fe Limited was ready for me when I arrived, no surprises. All was exactly as I was told. Trading in my vehicle was met with ease. Finalizing the financing was easy and ready to go, no surprises. The diligence in educating me on the features of my new vehicle was detailed. Being educated by this team on how to end and get a refund on the extended warranty I had in the vehicle I was trading in was easy. I spent months researching what vehicle I wanted. I am very happy with my 2020 Hyundai Santa Fe product, the purchasing of the vehicle and most important, impressed by the team of professionals I worked with to make this buying process go smoothly. Of course I must mention, not only did I work with this amazing team of professionals, I felt confident to make this purchase.
We had a great experience with holly Jensen and brian we felt no pressure while making our minds up what car to buy. Love the car and we made a great choice. I have never been to a dealership who bent over backwards to get us into the car of our dreams. It was a big commitment but holly made us feel comfortable the whole time. I would highly recommend lithia Hyundai of reno and holly Jensen to work with.
My husband and I came in to look at the new Santa Fe after I'd been looking at it online for a while. We wanted to test drive it and look at some general numbers. We were set up with an appointment with Holly Jensen, who is so nice and she accompanied us on a test drive. In past experiences, sales people always address my husband even if I asked the question, but Holly took into account the fact that I will be the primary driver. Holly was also very low pressure. My husband and I wanted to take some time to think about this huge purchase for a few days before we made a decision. Holly made herself available via text and phone if we had any questions, and even offered to bring the vehicle to us to drive again and to draw up some preliminary paperwork if we couldn't make it into the dealership. She was so accommodating! When we ultimately determined the price was a little more than what we wanted to pay, she worked some magic and got it down into our price range, which we really appreciated. I know Holly could have sold the car to someone else for the price they were asking, but I felt she went out of her way to get us into the vehicle we wanted. We'll be in the market for a new vehicle for my husband soon and we will definitely go back to Holly. I'd give her 15/10 stars, and I will 100% be sending friends and family to her when they are interesting in a new vehicle.
Ok where do I begin praising Holly Jensen. She’s professional, down to earth and a trusting calm person. I never thought I’d love an Elantra so much but because of all the features this top of the line this Elantra has it is one amazing car. Since I’ve bought my car in August two of my nieces have bought Hyundai’s. Holly will be a friend for life. I’ll be back for a new one in about three years hopefully H
My wife have now purchased two cars from Reno Hyundai. And both from Holly Jensen. She is the best. No pressure and lots of help. She answered all of our questions and concerns. She is a great people person. In fact the whole staff is wonderful from sales to service. Holly has even called me to wish me Happy Birthday. WOW . I can safely say that if your looking for a new or used car you may want to seriously consider Reno Hyundai. Go in and at least talk to Holly see what she can do for you.
Process was simple everything explained nicely. I called about a truck. A return call said it was available. I let them know i would be coming to see it right away.
Lithia Hyundai located in Reno, Nevada should receive an over-the-top 7-Star rating instead of the top 5-star rating available in this survey. It’s obvious to me that all the employees under the guidance of the General Manager, understand how to provide and maintain outstanding customer service and satisfaction. With respect to the sales department, all my interactions and transactions with Holly Jensen (Certified Product Specialist) regarding my vehicle inventory review, inspection, test drive, and eventual Certified Pre-Owned 2018 Hyundai Santa Fe Sport 2.4L AWD SUV purchase, far exceeded all my expectations. Holly exudes an easy-going, and patient personality combined with a sincere desire to make the entire process of selecting and purchasing a vehicle as simple, stress free, and efficient as possible. She is extremely knowledgeable, highly competent, and knows how to complete initial transaction paperwork quickly and accurately. And Brian Carter, was also very helpful, and attentive,
I recently had the pleasure of purchasing a vehicle at Lithai . Yes a pleasure purchasing a new SUV. Holly was amazing. This purchase started with two phone calls to Holly expressing what vehicle I wanted and a brief discussion on price and rebates. Holly put the deal together with an EXCELLENT price and great rebates and financing. I made an appointment to come to the dealership and test ride the vehicle and drive away in 90 minutes. The experience was effortless because the communication I had with Holly upfront. Holly was very thorough and efficient allowing for a quick purchase. Way to go Holly. David S
We purchased our second vehicle from Lithia Hyundai and as always it was a low stress affair. Holly Jenson was extremely knowledgeable about the cars we test drove and she worked very hard to ensure all our questions were satisfied.
Don't deal with anyone else, she's real, straight forward, knows her stuff and is a whiz with paperwork. We set up an appointment and she was ready keys in hand to take me for a spin. Bought the van and am very happy with it so far. Painless process.
I went to Lithia Hyundai to buy my first car. Holly emailed me and set an appointment for me with Brian. I did some serious online shopping before coming in and knew exactly what I wanted. Right off the bat it didn’t seem like they were going to have what I wanted in stock for the price I was looking for, but Brian went above and beyond, did some digging, and found me the car of my dreams! I am so happy with my new Tucson and I truly appreciate the effort taken to find what I was looking for. Thank you so much!!!
Everyone and I mean everyone is great. Holly is the best. If your looking for a new car i strongly suggest that you go and see these these guys at Hyundai in Reno. You wont be sorry..................
Holly is amazing and we will be back for sure and refer her to all of our friends and family!! Such a kind heart, too! She helped us get to a family friendly vehicle that we needed, at a price we could afford. She went above and beyond to help us and accommodate my family. She will forever hold a place our families hearts.
After looking for a particular used vehicle for months, Holly came through. My new car is exactly what I have been looking for. She got me the right deal at the right time. I have credit issues and they worked with me, and I ended up with the exact year and model that I wanted. At the age of 58, this is the first time I have bought a car without anyone helping me which made the experience that much better. I highly recommend this dealership, Holly, everything about this experience was easy and I'm so excited. I could not have possibly had a better experience. This is perfect!!!
Holly is really sweet and friendly, the nicest salesperson ever. I've never had a more positive experience at a car dealership or any car-related business. She also helped me get a really great deal on a car and stay within budget. Thanks!
Holly was very knowledgeable along with the sales manager. Would recommend dealership to anyone. My Tucson is just what I needed. Thank you so much
I just got my bankruptcy discharged and I've been in the market for a new car. I knew that I wanted the Tuscon. I went in to see Bobby, but I ended up working with Holly. She was so personable and easy to get along with. She gave me a deal and the manager ended up working a better down payment that was more affordable for me. I was literally in there for 3 hours. Like start to finish. I got the color I wanted and the price that I was expecting for just filing bankruptcy. Go see Holly, she showed me everything on the car, we laughed. I couldn't have asked for a better car buying experience.
Recently I've come down with some medical conditions which has made getting around more difficult than it used to. I don't have a car,my credit is shot and I'm on disability. But Bran Ogg and Holly Jensen went above and beyond to find a car that fits my needs,is in my budget and I like alot. Holly even came and picked me up from the airport! Now that's customer service. At the dealership, the paperwork was explained to me in detail so I understood what I was signing, which I believe builds a trust. I was out of the dealership drive my new car in no time. One more thing, everyone at that dealership even if they were just walking by would say hi Orr ask if I needed anything. Just to mention a few were Brian Carter, Tabitha Culver, Dylan Clunie and Donald Ostrom.
My second time working with Holly she listens and helpd you select the right car for your families needs. If she finds a better deal or a car that may fit your needs she gives you a call and always follows up. We will be back once the next one starts driving.
I would highly recommend this dealership and I worked with Holly Jenson, she was a great help. Helped me with the finance and a new start. If you're wanting to start over this is who to go to, Hyundai and holly Jenson.
Holly was amazing. She greeted me right away and went above and beyond to help me. She even had patience when I was being indecisive on which vehicle I liked best.
Went online thinking about purchasing a new vehicle, leaving today with our new car. Holly made this process quick and easy. Probably the easiest vehicle transaction EVER!
I have purchased 4 vehicles from this dealership and each time my expectations were met or exceeded. Holly and Don are great no pressure sales people who are highly professional and knowledgeable. I HIGHLY RECOMMEND both of them.
Holly is quite knowledgable and listened to my wants & needs. She is very patient and shows expertise in all areas of tech & sales. She offered me good advice on financing.
Working With Holly Jensen was a pretty amazing. She is knowledgeable and makes you feel very comfortable with the big decision of buying a car. She helps you pick out the perfect vehicle for you! Never felt pressured or unsure the entire time. She answered all questions and went above and beyond to get us an amazing deal on a new car! The entire experience of buying a car can be stressful and overwhelming but Holly was great at keeping positive energy and the experience overall was so easy and exciting. Thank you so much Holly!! You're so wonderful to work with!
Holly Jensen was a joy to work with, she was very professional and knowledgeable about the products. She went out of her way to make the experience as pleasant as possible for me. She also ensured that I got an amazing deal on my car and I would highly recommend all my friends to go and see her if they are interested in purchasing a car.
As the title explains, I walked in to get service on my vehicle, and walked out with the car I have been wanting for a very long time. The best part about the entire process was that not once did I feel pressured to buy the car and did not feel stigma that comes with negotiating with dealership employees. Holly was not pushy and was extremely helpful in giving me the information necessary for purchasing the vehicle. She made the entire process enjoyable and I genuinely felt that she and Joe were working for me and my satisfaction. This has easily been the best dealership experience I have ever had.
So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do the paper work the next day,but waiting one day I might have talked myself of of the best deal,Thanks to Hollys help that night I got the car I wanted for 8 years,we love our Chrysler Town and Country,so very happy and thankful!
Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our history it is challenging! She is personable, doesn’t push you, and just really loves helping her clients. I am so forever grateful for her and lucky to have had her get us into our new car!!!
Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure to buy. The best dealership purchase experience we have ever had.
I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with!
Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might be most efficient for me. She was very professional and personable. She seemed to truly care about me and I appreciate that! As far as the paperwork process, it seemed very quick and a bit overwhelming. Overall a great experience, would recommend!
Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai
It was a pleasure to work with Holly Jensen while deciding to buying a car from Hyundai. Holly is very professional and amiable. Holly took the time to go on several test drives with me as well as answer all my questions in person or by phone. I never felt rushed or pressured. I have a very busy schedule and Holly was excellent at accommodating my time frames. Thanks Holly, it was a pleasure to work with you.
I worked with Holly and Dylan to purchase a 2018 Santa Fe and the service was excellent! They listened to what I wanted and made it happen! Brian helped me get the documents signed in a timely manner as I was leaving town and didn't have much time. They were all very professional and accommodating and I am most grateful! Jo Tote
I felt welcome as soon as I walked in the door. I met with Dylan and he was very welcoming and listened to my needs in purchasing a vehicle. He went over and beyond in finding me the perfect match. Holly took me for a test drive and was very personable and answered any questions I had and made the transaction very smooth, before taking me to the financing department where I met David. He made the final transaction smooth and was very efficient. I would highly recommend Lythia Hyundai of Reno for anyone looking to purchase a new vehicle. Very professional, personal, and willing to work with you to find the best fit for you, both in a vehicle an financing.
I would just like to take a moment to recommend this dealership . I had an amazing experience with the personnel here. they were able to help me get into a nice car at a decent price when other dealerships weren’t able to help me out. I highly recommend this place and I recommend you speak with Holly Jensen. Overall I had a great experience !
If you’re looking for a new vehicle, talk to Holly Jensen at Lithia Hyundai of Reno. She is the best salesperson in Reno. She was not pushy, gave me the information I needed to make an informed decision, and continued to provide support post-purchase to understand accessory options (with Dani), warranty coverages, and service intervals. Regarding price, the options presented were straight forward and transparent. Holly and Steve went above and beyond to find me the right vehicle, even though it wasn’t in their stock, get it delivered to Reno, and ready for delivery. When I stopped by the dealership parts/accessories department and even though they had just closed up, Dani took the time to help me explore options and quote prices. A week later when my accessories arrived, Dani promptly provided the items I could install myself. Holly again put me in touch with service, and Diego called me promptly to schedule an appointment to install my trailer hitch and harness. I will certainly look to use Lithia Hyundai of Reno, Holly, Steve, and Dani again.
I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!
I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her!
Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all.
My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.
I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!!
Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us.
Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership
everyone I spoke with or dealt with were sincerely kind. but the one that sets out the most is holly Jensen who went way beyond the call me duty with me. she was patient for about a solid 4 months while I went thru getting things together to be able to purchase a vehicle. I even looked at other places all the way from Reno to Vegas and I always would return to her. it wasn't the dealership that kept me coming back it was Holly and her sincere concern to get me in a dependable and affordable vehicle. I would recommend Lithia to anyone but more then that I would recommend holly Jensen to-do you right. I don't see myself going anywhere else as long as I'm buying a vehicle.
Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!
Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.
I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.
Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!
Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend
Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!
Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R
As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!
All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.
I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!
Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!
I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant
Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !
Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!
Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;
Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.
I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.
Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.
I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience
When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!
We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.
Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.
I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase
I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.
We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!
Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!
We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!
All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.
Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.
LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.
I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.
I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.
Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.
Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales
I love my new Hyundai! Low miles, great price and the warranties are amazing! Thank you Cherae Cozzi for all of your help! I’m so appreciative.
In the market for a newer car with little to no hope of getting approved for anything, I came across a post on Facebook for bad or no credit auto financing. I got a message from a few dealers and Cherae was our light at the end of the clunker tunnel. She was professional, friendly and she got us approved! Even though we only had one option for a car, we weren’t in a situation to be picky. We actually love the new Nissan we got and would definitely be back to see her to refinance for something else when our situation gets better. I would definitely recommend The dealer and her to anyone who needs help getting in to something reliable. Thank you to Lithia Hyundai and a bigger thanks to Cherae for restoring our hope
Cherae was knowledgable and professional took extra time to show me electronics that are are far advaced and needed some extra explaining delivered to me detailed and gassed up.
Cherae Cozzi was welcoming and an awesome saleswoman and David Lennox made financing so easy. I highly recommend this dealership. Best dealership in Reno/Tahoe
Everyone was helpfull and helped make the transaction go very smoothly. Made me feel comfortable. Only negative was having to write a check and date it and was told they would not cash it because I was to bring I. To them cash instead, and then after going dow with the cash, was told they already deposited the check. Frustrating
I came in looking for a new car, I had a specific model in mind and we decided to get the wife a car too. I didn’t not feel like I was in a shark tank when I arrived I walked the lot for a good 10 mins before I was approached. They had an Incident of vandalism, and the car I was after was missing it’s tires. They were quick to get the issue resolved and get me into my new car. They were also very helpful in finding the right car for my wife pulling up additional info on request so that we could make an informed decision. Was able to take home the Kia Soul the same day and waited 4 days for them to resolve the issue with the missing tires. The only complaint is it took literally all day to get the 2 cars processed, so just keep in mind it is by no means a quick process but they do try to make you comfortable while you wait. Overall we are both satisfied with the service we received and love our new cars! Would definitely recommend stopping in and see Cherae if you are looking for a new ride, she will take good care of you.
I was very pleased with the Hyundai dealership Our sales person was Cherae Cozzi Cherae was professional, courteous and knowledgeable, creating an efficient and enjoyable sale. She was also very helpful to our family making informed decisions!
Cherae was one of the most comforting people I've ever met. She made this first time buying process smooth and painless. I couldn't thank her enough for being so amazing
Thank you Cherae for your hard work and dedication to get me the car I wanted. As well as Devin for getting me lower payments and percentage. Overall great place to buy from beginning to end. Don't hesitate, just go see them if you don't want to take my word for what it is. You'll be happy you did.
This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was able to work with me to get my first car. I highly recommend this dealership to anyone whose looking to purchase a new or used vehicle. They make it super easy and smooth to look at some vehicles and help you with options on how to purchase one.
I gave this dealership a 5 because of the customer service provided and they’re truly determined to help you find the right car that best fits you. I came in this morning very nervous to find and buy my first car but with the help of Cherae Cozzi i found the perfect one at a great price!! thank you so much!!
This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i go Thur the process They speak the truth 100 percent Best Dealer in Reno
Lithia is lucky to have Cherae as one of your team members. she made the experience of buying the truck very enjoyable she did whatever it took to make to make it happen for us. Thank you Cherae
I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Thank you!
I liked working with Cherae Cozzi. She worked really hard to find me something that would work for me and fit into my buget thank you to y'all
My daughter was in need of a car ASAP. She went down in the afternoon to look around. Was shown several cars and test drive some as well. I came down as soon as I got off of work and asked to see several more. I had already looked online at a few that I wanted to see in person. I called ahead of time as well to let them know that I would be down there. The time spent, the cars shown, and not once did we feel a nuisance. Even with all our demands on what we wanted, what we were looking for and some not being realistic. Cherae made us feel comfortable and made sure that we were making the decisions that we wanted. In the end we walked out with a 2019 Santa Fe and am very happy and excited.
Want to give a shout out to Charae for doing such a good job getting us in our car. True professional. Recommend x 1000! We even had our 10 year old with us and she catered to her as well.
I love how they were there for me through the whole process. I will definitely be going back as well as referring my friends and family
My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren’t nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can’t thank you guys enough! Definitely will be returning for future purchases.
I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind. I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron
Cherae was able to help me when I went to lithia Hyundai and I found my dream truck thanks to her and I am absolutely in love with my vehicle, thank you so much cherae, you're the best!!
As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae made my experience so fun and chill, explaining every detail and answering all of my questions, from what to expect to how things work with the process, and let me focus on the fun part: picking the car! I left in the exact car I wanted, and am still smiling. She is a pro, and such a pleasure to be around and work with on a task that most people don’t look forward to. She has my business for life! Used or new car, go see her, she’s the best!
Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone call and interaction they will make you in control. I was shopping around to trade in my Civic and made a mistake of wasting my time to another dealership. I finally made it to Lithia Hyundai with my 17 month old and right away, Cherae made me feel comfortable. Having my son in a dealership can be a handful, not at this dealership. Everyone made me feel welcome and didnt made me feel that my son is annoyance (he is very active and likes to run around). My credit is not as great but with Cherae's persistent, patient and hard work, it was possible. She is willing to go extra mile to get you what you wanted and not pressure you something you don't want. Both Cherae and Bill kept in touch with me, making sure that i am getting the best deal. I got another offer from Toyota, but luckily i didnt take that deal....Cherae made me realize that patience can take you a long way. I am happy and truly thankful for Cherae, Bill and the rest of the team that made this possible. Now my family can travel and visit the Bay without getting worried about the snow.
Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us on our two trade ins and we were able to purchase the vehicle we wanted. We highly recommend seeing Cherae as she created a no pressure and friendly environment. Made purchasing a new vehicle easy and hassle free no haggling or pressure. Highly recommend!
I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoyable experiences I have ever had purchasing a vehicle . Cherae was amazing and made me feel comfortable during the entire process making this so easy. Thank you to the Lithia Hyundai team !!
Cherae Cozzi was awesome!!!! Her and her staff got me into a car that has more than I thought I would get. I highly recommend them for your next purchase. Thanks again!!!!!
Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team!
I came in looking for a car and was introduced to Cherae. Right away she had me laughing and enjoying my car buying experience. She was without a doubt, the best dealer that I have ever met! I would recommend her to anyone looking for a vehicle. I will definitely be coming back to her for any future vehicle purchases!
Cherae was awesome! She worked with my schedule. She came in on her day off because it was the only time I had. I appreciate how nice everyone was when I came in. Nowadays, great customer service is hard to find, so theirs was really appreciated. Overall, just a great experience. Thank you!
She is very persistent caring and real ? she truly has helped my life to be way easier as I have a good affordable reliable 🚗 thanks for all ur hard work doll
Willing to help you get a car no matter no credit or good credit . Friendly nice people to help and work with you and what you can afford to pay
Cherae worked with the prices that we needed and was very patient with me. This was my first car from a dealership, she made the process a lot easier by explaining the benefits of the different vehicles and listening to my needs for a vehicle. I love my new car!
She was great to work with very personable and a great attitude. If your looking for someone to help you get a vehicle I’d most definitely go to her. I will be sending all my customers friends and family if they need a vehicle
I gave a 5 star review because the experience is amazingly chill and at the same time clean business. People that I wouldn’t mind keeping around for a long long time. Thank you for the super nice customer service on every level...From entering the door, to the second your handed your new car keys. Thank you Lythia Hyundai
My experiance wirh Cherae Cozzi was great, she showed me many different options I new I was getting what the car I wanted. Thank You
I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!
I didn't think that this would be different than other dealerships in the past so I was reluctant to go but Cherae talked into coming in and how happy I listened. They have a friendly staff relaxed environment but the most important thing is you don't feel like you're being pushed into something you don't want they'll have my business and any that ask for the foreseeable future
I must first say I do not enjoy car shopping, but this time was different. Matt didnt pressure me about buying a car, he listened to me, taljed to me and let me look at what I wanted too, answered all of my questions. When it was time to sign paperwork Cherae came to me and signed all the paperwork, got what needed to be done to my car . Matt and Cherae drop the car back to me on their day off, went over and above to make this deal happen. Cherae Cozzi and Matt Reed thank you .
Charae cozzi is a great example of excellent customer service. She went above and beyond to find me the perfect car and perfect finance rate. The car is very high tech and she went in depth on how everything worked and opperated. I didnt expect to drive out of there in a beautiful brand new Hyundai sonata, but I did! I couldnt be more happier with my decision! Car buying can be very intimidating, but the crew over at lithia Hyundai of reno were so kind and accommodating. Thank you
We had a great experience working with Cherae. No pressure, straight forward and quickly met our requests. We would definitely recommend both this dealership and Cherae to our friends and family.
Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.
I had a great experience working with Cherae. She was very responsive, answered all my questions and most all made the experience enjoyable, not typically what I expect when buying a car. I would absolutely recommend her service to others.
Tom, the sales manager, at Lithia Hyundai in Reno wants me (and any other person I contact) to be HONEST about MY experience with them! Specifically, Tom wants me to attest to a conversation I was not there for, where he offered my husband an INCREASE IN PRICE for the repairs to a car that was already priced ABOVE Kelley Blue Book in GREAT condition. There you go Tom. So far, I have been told I would have items repaired by the sales woman and then told they would not in fact be repaired because a SALES PERSON made NO MONEY off the sale by the sales manager, Tom. Why would someone do such a thing I ask? Tom's answer is they make money off the new vehicles and back end purchases and repairs. So, with all the money you make and all of the "back end" money you bring in YOU CANNOT REPAIR THE BUMPERS ON A VEHICLE YOU SOLD MY HUSBAND THAT IS HELD ON WITH DUCT TAPE! So, my new best friend Tom, skirted around and said each sale stands on it's own - after just telling me about where they make their profit as stated above. But wait!! There's more!! The under carriage is torn and loose, the back left mud 'flap' is torn all the way up, but it PASSED ALL OF THEIR SAFETY AND SMOG INSPECTIONS AND HAS NEVER BEEN IN AN ACCIDENT 😑 Tom, so kindly offered, to repair the issues I have, at 'dead cost' and wants me to be happy with our purchase and will do ANYTHING IN HIS POWER to make that happen ... fix the xxxx car Tom ... nope, he can't do that. He can't do that, despite what his sales person said (who he flat out said has no idea what she is doing or what is going on in the dealership and is only there to make people happy and cannot make ANY promises even though she already said she would 'get it all ordered first thing tomorrow morning and set up a time for you to come in'). So, thank you #lythiahyundaiofreno for the duct tape, repairs that will need to happen and that we CANNOT AFFORD and will need to happen with the first storm of the season. I really hope people share this. Not expecting them to do a xxxx thing, but if I can save one person the heartache of a similar or worse experience and dealing with people who do not honor their word, it is worth it.
Cherae was amazing. She was down to earth; to the point; no B S. She made the whole process extremely easy and kept me at ease. I was a bit nervous because of my credit; but she made it work for our family. They even picked us up to get to the dealership. The car was detailed beautifully as well. Thank you! I would recommend her to anyone. I have had bad experiences in the past with dealerships but this time was so different. If you read this write my name Cassandra Baumert for a referral lol.
Cherae Cozzi is absolutely amazing, she is real...she is the best!! Very patients and gives you options to choose from, everyone was great. Thanks for all the help guys.