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This was my second car iv bought and each time the people iv worked with are amazing..we did everything over the phone and cherae webroot of her way and drove our new car an hour and half down to us everything was fast and easy !!!!
We love car shopping at your dealership. We are repeat customers. This will be our 3rd purchase from this location. I also want to make sure that Charae Cozzi was FANTASTIC and this was one of the best experiences we have had since first starting at your dealership. Your staff is very friendly and helpful and I love my new car! I love my accent too that is why I couldn't give it up!
The dealership was honest and upfront through the entire buying process. We would absolutely travel back to buy another vehicle. We really enjoyed our buying experience.
Chris and Cherae were awesome to work with. They made the process super easy and straightforward. Will be recommending as many people as possible to you guys!
This was my first time purchasing a vehicle but Cherae and Devin made this process so easy, they were extremely helpful and provided amazing service!
Great service ,very professional Would recommend a friend . I was able to pick and choose My vehicle and color i wanted And i like my monthly car payment that i can afford.
Everyone went out of their way to get us into the car of my wife’s dreams! Especially Cherae Cozza and Joe our sales guy. Cherae explained every detail of the car. She made it very easy to understand. She’s a true asset to your team! This is our second purchase from this dealer. We will refer and continue to go back.
Had a great experience even amongst all the chaos going on with covid 19, Cherae was friendly, informative and worked with me with my trade in and delivered my car to me without me having to leave my home. She's the best.
Cherae was wonderful and was really good at finding what I actually wanted. I’d recommend her a to any one who wanted a new car
Cherae was great to work with. The entire delearship went made the process simple. We were a let to do preliminary paperwork prior to our appointment. I
Sales person was awesome did a great job. Process was long and involved but well worth the wait. Would definitely recommend Lithia and Sherae Cozzi to everyone I know looking for a vehicle.
Charae was so amazing to work with. I very much enjoyed her knowledge and talking to her about the Palisade. Everyone was so nice to work with!!
I am SO glad I picked Lithia Hyundai! I will never go anywhere else! They treated me like a real person not just a sale!!
Charae made everything so easy. It was easier than shopping for groceries; no long wait, got everything I needed and then some. Thanks Charae & Hyundai
Very friendly and very clean. Could use a small kids area though car buying takes a while, a very small little kids area would go far to customer service.
Lithia Hyundai of Reno has been my go to in purchasing a new car because of the professionalism and compassion every person has there. Whether it’s a new car or a service in a car, they are the greatest. I got a sending car through them and I’m still very happy about it. Thank you for treating me so well!
I love my new Hyundai! Low miles, great price and the warranties are amazing! Thank you Cherae Cozzi for all of your help! I’m so appreciative.
In the market for a newer car with little to no hope of getting approved for anything, I came across a post on Facebook for bad or no credit auto financing. I got a message from a few dealers and Cherae was our light at the end of the clunker tunnel. She was professional, friendly and she got us approved! Even though we only had one option for a car, we weren’t in a situation to be picky. We actually love the new Nissan we got and would definitely be back to see her to refinance for something else when our situation gets better. I would definitely recommend The dealer and her to anyone who needs help getting in to something reliable. Thank you to Lithia Hyundai and a bigger thanks to Cherae for restoring our hope
Cherae was knowledgable and professional took extra time to show me electronics that are are far advaced and needed some extra explaining delivered to me detailed and gassed up.
Cherae Cozzi was welcoming and an awesome saleswoman and David Lennox made financing so easy. I highly recommend this dealership. Best dealership in Reno/Tahoe
Everyone was helpfull and helped make the transaction go very smoothly. Made me feel comfortable. Only negative was having to write a check and date it and was told they would not cash it because I was to bring I. To them cash instead, and then after going dow with the cash, was told they already deposited the check. Frustrating
I came in looking for a new car, I had a specific model in mind and we decided to get the wife a car too. I didn’t not feel like I was in a shark tank when I arrived I walked the lot for a good 10 mins before I was approached. They had an Incident of vandalism, and the car I was after was missing it’s tires. They were quick to get the issue resolved and get me into my new car. They were also very helpful in finding the right car for my wife pulling up additional info on request so that we could make an informed decision. Was able to take home the Kia Soul the same day and waited 4 days for them to resolve the issue with the missing tires. The only complaint is it took literally all day to get the 2 cars processed, so just keep in mind it is by no means a quick process but they do try to make you comfortable while you wait. Overall we are both satisfied with the service we received and love our new cars! Would definitely recommend stopping in and see Cherae if you are looking for a new ride, she will take good care of you.
I was very pleased with the Hyundai dealership Our sales person was Cherae Cozzi Cherae was professional, courteous and knowledgeable, creating an efficient and enjoyable sale. She was also very helpful to our family making informed decisions!
Cherae was one of the most comforting people I've ever met. She made this first time buying process smooth and painless. I couldn't thank her enough for being so amazing
Thank you Cherae for your hard work and dedication to get me the car I wanted. As well as Devin for getting me lower payments and percentage. Overall great place to buy from beginning to end. Don't hesitate, just go see them if you don't want to take my word for what it is. You'll be happy you did.
This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was able to work with me to get my first car. I highly recommend this dealership to anyone whose looking to purchase a new or used vehicle. They make it super easy and smooth to look at some vehicles and help you with options on how to purchase one.
I gave this dealership a 5 because of the customer service provided and they’re truly determined to help you find the right car that best fits you. I came in this morning very nervous to find and buy my first car but with the help of Cherae Cozzi i found the perfect one at a great price!! thank you so much!!
This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i go Thur the process They speak the truth 100 percent Best Dealer in Reno
Lithia is lucky to have Cherae as one of your team members. she made the experience of buying the truck very enjoyable she did whatever it took to make to make it happen for us. Thank you Cherae
I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Thank you!
I liked working with Cherae Cozzi. She worked really hard to find me something that would work for me and fit into my buget thank you to y'all
My daughter was in need of a car ASAP. She went down in the afternoon to look around. Was shown several cars and test drive some as well. I came down as soon as I got off of work and asked to see several more. I had already looked online at a few that I wanted to see in person. I called ahead of time as well to let them know that I would be down there. The time spent, the cars shown, and not once did we feel a nuisance. Even with all our demands on what we wanted, what we were looking for and some not being realistic. Cherae made us feel comfortable and made sure that we were making the decisions that we wanted. In the end we walked out with a 2019 Santa Fe and am very happy and excited.
Want to give a shout out to Charae for doing such a good job getting us in our car. True professional. Recommend x 1000! We even had our 10 year old with us and she catered to her as well.
I love how they were there for me through the whole process. I will definitely be going back as well as referring my friends and family
My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren’t nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can’t thank you guys enough! Definitely will be returning for future purchases.
I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind. I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron
Cherae was able to help me when I went to lithia Hyundai and I found my dream truck thanks to her and I am absolutely in love with my vehicle, thank you so much cherae, you're the best!!
As a first time buyer and new to financing a vehicle in general, I was pretty much terrified and didn’t know what I was getting myself into. Cherae made my experience so fun and chill, explaining every detail and answering all of my questions, from what to expect to how things work with the process, and let me focus on the fun part: picking the car! I left in the exact car I wanted, and am still smiling. She is a pro, and such a pleasure to be around and work with on a task that most people don’t look forward to. She has my business for life! Used or new car, go see her, she’s the best!
Going to the dealership can be very either stressful or scary or BOTH. But....my experience with Lithia Hyundai was different. From the first phone call and interaction they will make you in control. I was shopping around to trade in my Civic and made a mistake of wasting my time to another dealership. I finally made it to Lithia Hyundai with my 17 month old and right away, Cherae made me feel comfortable. Having my son in a dealership can be a handful, not at this dealership. Everyone made me feel welcome and didnt made me feel that my son is annoyance (he is very active and likes to run around). My credit is not as great but with Cherae's persistent, patient and hard work, it was possible. She is willing to go extra mile to get you what you wanted and not pressure you something you don't want. Both Cherae and Bill kept in touch with me, making sure that i am getting the best deal. I got another offer from Toyota, but luckily i didnt take that deal....Cherae made me realize that patience can take you a long way. I am happy and truly thankful for Cherae, Bill and the rest of the team that made this possible. Now my family can travel and visit the Bay without getting worried about the snow.
Couldnt be happier with our experience at this dealership. Our sales agent Cherae was extremely helpful and responsive. She was able to work with us on our two trade ins and we were able to purchase the vehicle we wanted. We highly recommend seeing Cherae as she created a no pressure and friendly environment. Made purchasing a new vehicle easy and hassle free no haggling or pressure. Highly recommend!
I’d like to start by saying thank you to Cherae and Bryan on all there help. They made buying a new car for my wife one of the most easiest and enjoyable experiences I have ever had purchasing a vehicle . Cherae was amazing and made me feel comfortable during the entire process making this so easy. Thank you to the Lithia Hyundai team !!
Cherae Cozzi was awesome!!!! Her and her staff got me into a car that has more than I thought I would get. I highly recommend them for your next purchase. Thanks again!!!!!
Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team!
I came in looking for a car and was introduced to Cherae. Right away she had me laughing and enjoying my car buying experience. She was without a doubt, the best dealer that I have ever met! I would recommend her to anyone looking for a vehicle. I will definitely be coming back to her for any future vehicle purchases!
Cherae was awesome! She worked with my schedule. She came in on her day off because it was the only time I had. I appreciate how nice everyone was when I came in. Nowadays, great customer service is hard to find, so theirs was really appreciated. Overall, just a great experience. Thank you!
She is very persistent caring and real ? she truly has helped my life to be way easier as I have a good affordable reliable 🚗 thanks for all ur hard work doll
Willing to help you get a car no matter no credit or good credit . Friendly nice people to help and work with you and what you can afford to pay
Cherae worked with the prices that we needed and was very patient with me. This was my first car from a dealership, she made the process a lot easier by explaining the benefits of the different vehicles and listening to my needs for a vehicle. I love my new car!
She was great to work with very personable and a great attitude. If your looking for someone to help you get a vehicle I’d most definitely go to her. I will be sending all my customers friends and family if they need a vehicle
I gave a 5 star review because the experience is amazingly chill and at the same time clean business. People that I wouldn’t mind keeping around for a long long time. Thank you for the super nice customer service on every level...From entering the door, to the second your handed your new car keys. Thank you Lythia Hyundai
My experiance wirh Cherae Cozzi was great, she showed me many different options I new I was getting what the car I wanted. Thank You
I was struggling to find the right car. Then a friend referred me to Hyundia to talk to Cherae. Cherae is extremely helpful and kind! She helped me get a rate to what i can afford! I highly recommend anyone looking for a new car to go in and talk her! Thank you so much Cherae!
I didn't think that this would be different than other dealerships in the past so I was reluctant to go but Cherae talked into coming in and how happy I listened. They have a friendly staff relaxed environment but the most important thing is you don't feel like you're being pushed into something you don't want they'll have my business and any that ask for the foreseeable future
I must first say I do not enjoy car shopping, but this time was different. Matt didnt pressure me about buying a car, he listened to me, taljed to me and let me look at what I wanted too, answered all of my questions. When it was time to sign paperwork Cherae came to me and signed all the paperwork, got what needed to be done to my car . Matt and Cherae drop the car back to me on their day off, went over and above to make this deal happen. Cherae Cozzi and Matt Reed thank you .
Charae cozzi is a great example of excellent customer service. She went above and beyond to find me the perfect car and perfect finance rate. The car is very high tech and she went in depth on how everything worked and opperated. I didnt expect to drive out of there in a beautiful brand new Hyundai sonata, but I did! I couldnt be more happier with my decision! Car buying can be very intimidating, but the crew over at lithia Hyundai of reno were so kind and accommodating. Thank you
We had a great experience working with Cherae. No pressure, straight forward and quickly met our requests. We would definitely recommend both this dealership and Cherae to our friends and family.
Really appreciate the hard work Cherae put in staying in contact with me as I was looking for a new car. She definitely took her time, and got me exactly what I was looking for on terms I could actually realistically afford. As well as the finance manager Bryan Ogg. Thank you so much again.
I had a great experience working with Cherae. She was very responsive, answered all my questions and most all made the experience enjoyable, not typically what I expect when buying a car. I would absolutely recommend her service to others.
Tom, the sales manager, at Lithia Hyundai in Reno wants me (and any other person I contact) to be HONEST about MY experience with them! Specifically, Tom wants me to attest to a conversation I was not there for, where he offered my husband an INCREASE IN PRICE for the repairs to a car that was already priced ABOVE Kelley Blue Book in GREAT condition. There you go Tom. So far, I have been told I would have items repaired by the sales woman and then told they would not in fact be repaired because a SALES PERSON made NO MONEY off the sale by the sales manager, Tom. Why would someone do such a thing I ask? Tom's answer is they make money off the new vehicles and back end purchases and repairs. So, with all the money you make and all of the "back end" money you bring in YOU CANNOT REPAIR THE BUMPERS ON A VEHICLE YOU SOLD MY HUSBAND THAT IS HELD ON WITH DUCT TAPE! So, my new best friend Tom, skirted around and said each sale stands on it's own - after just telling me about where they make their profit as stated above. But wait!! There's more!! The under carriage is torn and loose, the back left mud 'flap' is torn all the way up, but it PASSED ALL OF THEIR SAFETY AND SMOG INSPECTIONS AND HAS NEVER BEEN IN AN ACCIDENT 😑 Tom, so kindly offered, to repair the issues I have, at 'dead cost' and wants me to be happy with our purchase and will do ANYTHING IN HIS POWER to make that happen ... fix the xxxx car Tom ... nope, he can't do that. He can't do that, despite what his sales person said (who he flat out said has no idea what she is doing or what is going on in the dealership and is only there to make people happy and cannot make ANY promises even though she already said she would 'get it all ordered first thing tomorrow morning and set up a time for you to come in'). So, thank you #lythiahyundaiofreno for the duct tape, repairs that will need to happen and that we CANNOT AFFORD and will need to happen with the first storm of the season. I really hope people share this. Not expecting them to do a xxxx thing, but if I can save one person the heartache of a similar or worse experience and dealing with people who do not honor their word, it is worth it.
Cherae was amazing. She was down to earth; to the point; no B S. She made the whole process extremely easy and kept me at ease. I was a bit nervous because of my credit; but she made it work for our family. They even picked us up to get to the dealership. The car was detailed beautifully as well. Thank you! I would recommend her to anyone. I have had bad experiences in the past with dealerships but this time was so different. If you read this write my name Cassandra Baumert for a referral lol.
Cherae Cozzi is absolutely amazing, she is real...she is the best!! Very patients and gives you options to choose from, everyone was great. Thanks for all the help guys.
Cherae was very professional and answered all my questions. She made me feel at home. She also found me a SYV that fits my every need. Chris O was very easy going and made me feel very comfortable. Thank you
Cherae and Bobby at Lithia Hyundai of Reno made my car buying experiance quick and stress free. I have been searching for a car for awhile and they have been patient and understanding. When i was finally ready to make my purchase I did not feel rushed or pressured. They truly went above and beyond for me and were very attentive to my needs.It truly was a great experience.
The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks
Cherae and her team were fantastic. Best car buying experience I have ever had. From communication after I first looked at the website, to getting the keys, it was an easy process and I would definitely recommend her to everyone I know. Thanks to everyone who helped me drive away in a brand new car.
The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere.
Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience.
Sales person has great customer service, they made us feel comfortable and answered any questions we had before purchasing our vehicle. All around great conversations and friendly environment; they weren’t pushy at all. Thanks Lithia Hyundai
Highly recommend this dealership. I just purchased my second vehicle from them and the customer service is awesome! I got the deal I wanted quick and was driving my vehicle within a couple of hours. Trust Cherae's team to get you into the vehicle you are looking for and you wont be let down!!
My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!
Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys
I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her
Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.
Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information
Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !
The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!
I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!
Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!
My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !
Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.
Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know
Pete was amazing! I have been looking at cars for over a year now. He helped me find one that I would like and fit my budget. Pete went above and beyond to make sure that I left happy. I couldn’t ask for a better salesmen. I will be recommending him to family and friends and will come back if I ever need a new car.
The whole process was easy and professional. Tom has everything ready to go. Great customer service. Thank for making buying a car easy. Thank you.
Lythia Hyundai dealership is a great place to buy a car. The salespeople are in tune with buyer needs and will work with the consumer to to find the right vehicle for the right price! This is my 4th vehicle bought from this location -that tells you a lot!
I can’t speak highly enough of my experience working with Joe and Pete! They were professional, fun, and made the hours-long experience of buying a new car one that I genuinely enjoyed! After a not so great experience with the service department I wasn’t expecting to purchase a new Hyundai, however with Joe’s great care, and the adorable new Venue, I couldn’t say no! I love my new car, and I love those 2 guys! I’ll buy my cars from them in the future, without a doubt! And I’ll continue to use the Hyundai service department, just so I can check in and give them a hello!
As I took my new car in for my first oil change, Tabatha greeted me at the door and instantly got me signed in. She is very knowledgeable and personable, despite the constant flow of appointments coming in and going out. We have bought 9 Hyundai's over the years and LOVE them! The quality, vehicle safety ratings, warranty offered and service department is why we coming back to Hyundai.
Pete and Brian were amazing!! From the time we walked until we drove off the lot in our new car both of these gentlemen went above and beyond! I’m looking forward to buying my next vehicle with them.
Pete was excellent! Worked well with me and even delivered the car right to me! Very polite, helpful and professional. Would recommend him to others.
Friendly service, good deal, and straightforward. Pete was incredibly friendly and provided honest answers to my questions. He met every request I had, and on top of that my parents enjoyed taking to him. Both Steve and Devin were straightforward and honest in their explanations which 8 greatly appreciated. I felt comfortable throughout the process. I am impressed by this dealership and will consider coming here in the future.
Pete Montalvo was fantastic helping us find the right vehicle for our family. I highly recommend Pete to help others find the right vehicle for them. We recommended our daughter to shop for her first car with Pete at Lithia and Pete provided her the same great service we received. We will be back here for our next car purchase.
Great experience..!!! relaxed, fun, but also very knowledgeable in all departments....like a visit with good friends that you hadn't seen for sometime. We love our salesman, Pete Montalvo
I was extremely hesitant to go through the car buying process due to past negative experiences, a bad credit score, and a recent relocated/ new job. I wanted a Hyundai Tucson in black I first inquired through Hyundai online- this is how I met Jonathan Mosbacher, the product specialist. I am not the easiest person to deal with, but Jonathan was personable and went above and beyond from the moment I met him to after the deal went through. Once I came into the dealership, mainly because I wanted to claim my $50 free gift card for a test drive and to be honest, I did not feel confident about being able to secure a loan on an SUV. I stopped in without notifying Jonathan... Elpidio (Pete) Montalvo the Internet Sales Manager quickly assisted me until Jonathan arrived. Long story short. I purchased a 2016 Hyundai Tucson with 40,000 miles, five-year full warranty and or 60,000 miles from Hyundai of Reno. Pete was able to take my trade in which was a 06 Scion TC with extremely high mileage for 1,100 that lowered my monthly car payment, and I put 2,000 down. Pete and Jonathan were very professional and knowledgeable and assured me through the entire process. I felt secure and in charge of this process. I did not feel pressured or felt that I was getting taken advantage of. I highly recommend reaching out to Johnathan -JonathanMosbacher@Lithia.com and Pete- emontalvo@Lithia.com both were a pleasure to work with, and make a great team. I am a satisfied customer. Also, they have great coffee! I would like to add that Pete worked extremely hard on getting me the best finance deal.- I was informed of each step, each number along the way. Truly a genuine professional experience.
This is the 6th car myself and my family have purchased from Lithia Hyundai. Pete was a pleasure to work with, rare to find a no-pressure and helpful sales person.
This was our 6th car from Reno Lithia Hyundai. It is always a great experience. Pete is the BEST! We will never buy a car from anyone else.
I was in the market for a new car and spent weeks researching the one that would serve my needs. I had some specific criteria; passenger seat tilt, limited blind spots, USB plugs in the backseat, and of course, safety. I must have test driven over 6 different makes and models. I was so happy to discover my Tucson. The minute I sat down I knew that was the car for me! Both front seats adjust for comfort. The multiple angle cameras give me the confidence I need for visibility and safety. There is plenty of room in the back seat for my growing children. The staff at Lithia Hyundai of Reno were knowledgeable, supportive and friendly. I never felt rushed or confused about my purchase. I am so happy with all aspects of the sale, from my sales guy, Pete Montalvo, to the sales manager Dylan Clunie. This was the best decision I have ever made when purchasing a car!!
I personally felt taken care of the moment I stepped in the door at the dealership. I truly felt that Pete and Dylan really took care of me and had my best interest at heart. I definitely would recommend to my friends and family. also Lithia will be my go to for future purchases. SINCERLY,HAROLD
I wasn't going to Lithia to get an upgrade, I was there for an oil change and 15,000 mile service. Boredom took me around the corner from the waiting area and I meant Joe. I let him know I had changed jobs not long ago so I didn't think I could get a new car at this time. Besides I had just paid for my first year registration two days ago. He showed me a Kona, now I was interested, if it only had Blue Link, my cars didn't. I not only could up grade at this time but I got all the extras I have always wanted. I was sure I wanted another red car and there was one on the lot that had just come in. I had a friend with me that I promised to take look e shopping a Sprouts for some things she needed. Joe said he'd get paperwork and call when it was ready. Couple of hours later Pete Montalvo called and asked me to come on in. I was happy to work with Pete, he sold me Seymour, yes I name my cars. He kept me entertained while finance crunched numbers. I thank him for not just putting me in front of whatever was on the television in the waiting room. Off to talk to David in finance, and now I have Pearl, she is not red, that one sold while I was shopping, she's black, so The Black Pearl, she'll probably get a Jolly Roger in the back window and a ship n the dash. Thanks to all for making a great day. Tabatha in service will still take care of me, Bob, who took time for my test drive, Joe who started the whole thing, Pete for finishing it up and setting up my Blue Link, David for getting me a decent rate on my loan, and the guys that detailed Pearl so she would look good first time I saw her! Lithia Hyundai is one big team that works. This is my third Hyundai and th he second I bought here. Thanks again for all the work you did for me starting with Seymour and ending with Pearl.
Excellent service and personalized attention, Pete, answered all my questions. This is the second time that I acquired a vehicle in Lithia and continues maintain its high quality in service and attention
Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!
Twice I’ve come by the dealership and twice I left with vehicles. Dakota is someone I trust and he is the perfect salesman for my wife and I. No pressure just honest answers
Amazing experience at this dealership. Pete made this experience on my purchase comfortable and stress free. Helped me choose a safe and reliable vehicle that I love. Thank you Pete!!
I purchased my new vehicle a few months back and recently had the first service completed. The drop-off was quick and the turnaround was timely and painless as usual. This is my third new Santa Fe from Lithia Hyundai of Reno. Thanks to Pete Montalvo and the crew, I continue to remain very satisfied.
Thankfully Tabitha in the service department was so helpful in resolving my problems with my Hyundai 2015 Veloster. She help explain how the warranty works and resolved the issues. Matt the Service Manager was a easy to talk to and listened respectfully to help solve my radio/Bluetooth issues directly with the manufacturer. They made me feel very comfortable and were very through with my car. I recommend them for all my car services.
Empiricism (Pete) Montalvo was incredible! Never really felt a trust towards dealers, but he is sincere, kind, and a great personality to boot. Lithia should feel honored to have such a wonderful person selling their vehicles. Byron Ogg was also incredibly helpful. Making the financial part of this a bit easier to deal with. Also helped me with the instrument panel of my new vehicle. I not only will recommend others to buy their vehicles there, it will be where I return to get my next vehicle. Thank you Lithia for your fabulous employees.
Pete was helpful in explaining features of the vehicle and the differences between the two we were considering. He helped make the decision to proceed very easy for both of us. This is our second purchase at Lithia Hyundai of Reno and Pete and the service staff are the reason we returned to them for this purchase.
My son who just turned 18 was looking for a new to him truck, we could not have asked for a better experience. Dustin and Pete were amazing. Not only did they help Chayce through the process they explained the importance to his credit on making his payments on time, etc.
Lithia Hyundai of Reno, Has been sending me Flyers in the Mail fore over 2 years,too Apply for credit,on a used Truck or Car.But I wanted to make Sure I was secure in my job for a year, Before I made the call to Lithia Hyundai of Reno.For the main reason,I have received these flyers,from other car lots. I would go there ,get walked to the back of the lot.And shown a car older than mine with twice as many miles! And really NO help From the unsaid car lot! So I called Lithia Hyundai of Reno,Talked to Pete Montalvo,Salesman, Followed up by a call from Danielle Doane sales MGR, & David Lennox ,Finance MGR. Hey these people sounded like they Really are trying to help me! But I still wasn't convinced .But I did do some looking on LINE AT THERE 4 X 4 TRUCKS. A message popped up saying I could get a Coupon for $300.00 on a New or Used, Car or Truck. If I made an appointment To meet ! So I made one,still not really believing ,or holding out on to much hope! I went to Lithia Hyundai of Reno, with my lists of Trucks & $300.00 coupon. MAN, WHAT HAPPENED NEXT! Was a TRULY Wonderful Experience! I met with Pete Seemed nice But talked like a car sales man. But up front & Honest with me. We sat down ,Low & Behold. He had a couple trucks picked out for me in my range of price,The same ones I was looking to see. He showed me the pictures on the desktop computer.WELL SO FAR SO GOOD! Pete my self & my Girlfriend walked out & looked at the Truck 4x4 ,5 year old 1 owner Nice Nissan,We Drove it,I liked it! Pete went to the Credit office,to get me a financing deal. In comes Danielle Doane,To help with Questions & paper work. She was a real help. & a smart cookie,Answered all my Questions. Not to mention( Prettiest eyes, I told my girlfriend a man would buy anything from her! LOL I got slapped! Bt she really was the worker with the paper work. Pete got me a deal with my car ,M & WITH IN MY BUDGET!,I was HAPPY,THIS IS HAPPENING! Now on to the Finance MGR,David Lennox, He not only got me Financing, but a 2 year Warranty on this 5 year old truck for Only $25.00 more! Covering all the main things on the truck that could have problems,Engine & parts & Tranny! It also pays for every 3 months oil changes , Wow This place Rocks! Only thing that was forgot was Pete was going to put 5 gallons of gas & have the trucked washed. So Pete owes me Gas! LOL! We got gas on the corner on Kietzke ln. Pete also gave me advice to bring down my finance charge in 6 months, Witch is in the Works Now! So I got a Great work Truck. A Great Experience ,With Wonderful People, at Lithia Hyundai of Reno SO HAPPY! PEOPLE WHO REALLY WANT TO HELP! & YES I USED MY $300.00 COUPON!! THANK YOU, Lithia Hyundai of Reno Brian Andrews
I didn't realize a review was needed for a survey. Alright. Well...initially i hadn't planned on a sedan, but the trunk was surprisingly large so I test drove the vehicle thinking ok...but it won't be for me. I didn't think much about it the first day or so. Then the next evening I thought, that was a very freaking nice vehicle and maybe I will reconsider as it would be nice to have something new (which I had never done in my life regarding a car. I am into buying property so the thought of a car that depreciates was not in my financial plan as a good idea.) I liked the idea of not worrying about maintenance, plus have been wanting something with all the new safety features. After several days of thought, (you would probably call it rationalization....I thought, well, its' perhaps time I finally rewarded myself for all the hard work I had done all my life, look at the all the young kids that can't afford new cars driving them around, my shrink said I needed to have more self love. What a great way to say I love you self? ) thinking about the benefits of a lease, ended up doing it and I really love the car. It is very awesome. The problem is it has so many things, that I can't remember them all, like where the heater control is for the steering wheel so I need to look at the book.
I am a returning customer thanks to Pete! I told him what I wanted and when I arrived the paperwork was done which saved me so much time. It would have been ok if I had to wait because Pete is so enjoyable to converse with. Couldn’t be happier with my experience once again
Great car. I commute far. Perfect for it. Very comfy. My kids love it. Just what I needed.xm radio is fantastic.leather is great. Glad I upgraded from the accent to the Elantra.
I have highly recommended all my friends and family to come here. Everyone is friendly, understands your needs, and goes beyond your expectations to ensure you not only a great deal but also great customer service from beginning to end.
I love my new red car. People don't like to buy red cars because they think that police pull over red cars. Police pull over people who are speeding, not just red cars.
This visit was excellent, on a previous visit, it was not very pleasant. Pete Montalvo knows what customers want. Our second purchase from Lithia Hyundai, and the second time with Pete Montalvo’s guidance !
I love my new car....just what I wanted!! Able to get what I could afford...just about. They made it work for me and my budget.
I found all of the staff to be fantastic and helpful. Dylan Clunie, Pete, and Danielle were all excellent to work with; I felt like I was part of the family. I was also able to meet with Bill, Matt, and Lance in service which was also very helpful and they made my first service appointment. I have to admit I have purchased several autos from this dealership and I keep coming back because of the staff and also because of the product and what it delivers. I cannot say enough about the people at this dealership, again, they made me feel like I was part of the family.
Everything was excellent! Pete was very helpful and we love our new Hyundai! If you are looking for a vehicle make sure you go here and see Pete. I am going to recommend him to everyone i know.
Ask for Pete! He took the time to make sure I totally understood the features, options, financing, took the time to find the exact color and style of the vehicle I wanted to purchase. No pressure to buy, or feel obligated to buy. Pete kept me updated as to when the car would arrived. Pete was polite, curteous, most of all professional. Was extremely grateful for his patience and assistance for my purchase.
Pete was a great salesman and got us a fantastic deal. I have been shopping for trucks for a while so I knew what I wanted and knew what would work for me. Pete found a great truck for us and made it easy to purchase. Dave did a great job finding us a good loan too.
The staff was friendly and made the process a no-hassle experience. I told them my parameters for the deal and they worked within them to get me exactly what I needed.