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Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
46 Reviews
View Bio
Scott Hix

Scott Hix

Product Specialist

Certified
17 Reviews
View Bio
Ali Bisharat

Ali Bisharat

Internet Manager

Certified
46 Reviews
View Bio
View All Specialists
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified

5 | 46 Reviews
Scott Hix

Scott Hix

Product Specialist

Certified

4.8 | 17 Reviews
Ali Bisharat

Ali Bisharat

Internet Manager

Certified

4.6 | 46 Reviews
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Terry Petersen

Sales


5 | 11 Reviews
Robert Young

Robert Young

Special Finance Manager


5 | 15 Reviews
Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager


5 | 54 Reviews
Joe Collazo

Joe Collazo

BDC Lead


4.9 | 75 Reviews
Bryan Ogg

Bryan Ogg

Finance Manager


4.8 | 84 Reviews
Dakota Werner

Dakota Werner

Product Specialist

N/A | 4 Reviews
Ronald Engberson

Ronald Engberson

Sales

N/A | 4 Reviews
Dustin Snider

Dustin Snider

General Sales Manager

N/A | 1 Review
Hannah Choquette

Hannah Choquette

Business Development Lead

N/A | 1 Review
JJ Collazo

JJ Collazo

Sales

N/A | 1 Review
Mishawn Roach

Mishawn Roach

Business Development Admin

N/A | 1 Review
Robby Young

Robby Young

Sales Associate

N/A | 1 Review
Ashlee Dreher

Ashlee Dreher

Upgrade/Exchange Specialist

Cherae Cozzi

Cherae Cozzi

Product Specialist

Daniel A Dunham

Daniel A Dunham

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Don Tennyson

Don Tennyson

Product Specialist

Iris Flores-Garcia

Iris Flores-Garcia

Business Development

Holly Jensen

Holly Jensen

Certified Product Specialist

46 Reviews
Certified
Contact Me
Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Apr 17, 2019

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Excellent customer service

I would just like to take a moment to recommend this dealership . I had an amazing experience with the personnel here. they were able to help me get into a nice car at a decent price when other dealerships weren’t able to help me out. I highly recommend this place and I recommend you speak with Holly Jensen. Overall I had a great experience !

Apr 04, 2019

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Great buying experience!

If you’re looking for a new vehicle, talk to Holly Jensen at Lithia Hyundai of Reno. She is the best salesperson in Reno. She was not pushy, gave me the information I needed to make an informed decision, and continued to provide support post-purchase to understand accessory options (with Dani), warranty coverages, and service intervals. Regarding price, the options presented were straight forward and transparent. Holly and Steve went above and beyond to find me the right vehicle, even though it wasn’t in their stock, get it delivered to Reno, and ready for delivery. When I stopped by the dealership parts/accessories department and even though they had just closed up, Dani took the time to help me explore options and quote prices. A week later when my accessories arrived, Dani promptly provided the items I could install myself. Holly again put me in touch with service, and Diego called me promptly to schedule an appointment to install my trailer hitch and harness. I will certainly look to use Lithia Hyundai of Reno, Holly, Steve, and Dani again.

Apr 03, 2019

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Not sure why people say buying a car is hard anymore.

I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!

Mar 28, 2019

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Sales

I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her!

Mar 28, 2019

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Easy and comfortable.

Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all.

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 23, 2019

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Just awesome!

I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!!

Mar 23, 2019

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Wonderful

Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us.

Mar 23, 2019

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Great Job Holly

Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership

Mar 18, 2019

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the person I set above the rest

everyone I spoke with or dealt with were sincerely kind. but the one that sets out the most is holly Jensen who went way beyond the call me duty with me. she was patient for about a solid 4 months while I went thru getting things together to be able to purchase a vehicle. I even looked at other places all the way from Reno to Vegas and I always would return to her. it wasn't the dealership that kept me coming back it was Holly and her sincere concern to get me in a dependable and affordable vehicle. I would recommend Lithia to anyone but more then that I would recommend holly Jensen to-do you right. I don't see myself going anywhere else as long as I'm buying a vehicle.

Mar 10, 2019

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Great Experience

Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!

Mar 07, 2019

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Very friendly, helpful and knowledgeable

Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Easy and Simple

Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 16, 2019

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Only dealership I shop at

Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Feb 02, 2019

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Quick, straight to the point

I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Super sales person

I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 27, 2019

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Awesome!!!

Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 25, 2019

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Very happy

Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.

Jan 21, 2019

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Holly was fantastic!

I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.

Jan 17, 2019

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Great

Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.

Jan 16, 2019

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Holly & her team were fantastic

I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Jan 12, 2019

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To the point.

We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.

Jan 11, 2019

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Great customer service!

Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.

Jan 10, 2019

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Took care of me quickly

I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase

Jan 10, 2019

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Holly is Awesome

I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.

Dec 28, 2018

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Came in looking for a car, left feeling great and happy!

We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Dec 19, 2018

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Quick and excellent customer service.

We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.

Dec 02, 2018

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Holly Jensen @ Sales Department

Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 14, 2018

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HAD A GOOD EXPERIENCE

LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.

Nov 10, 2018

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Holly is amazing!!!

I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

Nov 10, 2018

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Fair honest pricing

Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.

Nov 09, 2018

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Outstanding Sales and Customer Service

Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales

Scott Hix

Scott Hix

Product Specialist

17 Reviews
Certified
Contact Me
Dealership Experience 11 months
Industry Experience 20 years 2 months
I Love Cars! I've been building classic cars since high school. I have enjoyed selling new and used cars for many years. I have 2 dogs and a cat. German Shepherd, Boxer and Maine Coon. I am happily married with 4 girls! I'm fun to work with and make the tedious car buying process easy and relaxed;)
Recent Reviews

Apr 16, 2019

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The team at Reno Hyundai are the best!

They worked so hard to help me get into my dream car! Me and my family are forever grateful! You have a client for life! Keep up the great work!

Apr 14, 2019

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Awesome staff ❗️❗️❗️

Joseph and Scott were just great in helping us with our purchase. They were very knowledgeable and respectful of our needs and financial situation. I would highly recommend this dealership to anyone wanting great customer service and awesome cars. BZ to Lithia . 👍🏻👍🏻

Apr 10, 2019

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A great experience.

I recently bought a Ford Fusion. Having no previous credit i wasn't sure i would be able to make it happen, but i had my heart set on this car. Scott walked me through the whole thing and worked hard to make it happen. He made the experience easy, and fun. I drove away in the car i wanted and am very happy. Thank you Scott for making my experiences such a happy one. I will definitely share my experience with friends and family, and encourage them to come see you when they are in the market for a new vehicle.

Apr 03, 2019

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Great place!!!!

While inspecting the jeep they found minor problem and right away they informed me and fixed it right away. The car will never leave the lot if there's a defect or a problem and give it to you.

Mar 30, 2019

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Friendly customer service.

Scott was very helpful and easy to talk to. He listened carefully and knew what I was looking for in a new car. even after my purchase, he was eager to make my purchase experience a great one by tending to getting the car cleaned and helping with transferring all of my personal items to the new car. Very happy customer!

Mar 30, 2019

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Scott is the best in town!!!

Plain simple the best sales person in Reno. If you want honesty..Scott is the way to go ! He took he's time. Not pushy,very legit person. I personally recommend him to everyone who wants to buy a car in Reno and sparks.

Mar 26, 2019

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Worst car buying in all my born days!!

Horrible experience lies from the start, bait and switch -2 contracts signed for 3.9% then told Hyundai needed 11%. They did not even have this deal funded and after over 2 weeks my trade not paid off and I have a payment due . Then I take my papers to Tahoe to my CA DMV -I give DMV $408 to register new Hyundai then over a week later I am still not registered because they have to finish this. In the mean time Hyundai Finance has no connection to the new car loan but I am still required to make a payment on the trade that I gage them over a week earlier. And I have paid the DMV for the new car Lithia has lied about Hyundai funding -and now ii 8 days the registratiobn is due on the trade IIn that they have not paid off and still has me as the registered owner and I moved the insurance to the new car and if they wreck my trade in the plates(which are mine) are still attatched to the ownership of me and I am liable for anything to do with that car and almost 3 weeks since I gave them the trade it I still in my name even though the personal plates have been transferred to the new car pending Lithia paying off the loan and they know they are suppose to send my DMV complete papers to my Tahoe DMV they have not done that overnight either . So I cannot complete the registration and therefore do not have the finished registration even though I paid the DMV $408 and without that legal document I cannot work. And I have spent a total of 31 hours waiting at the dealership to get a deal and they are like cops they make you stay and get you tired and wanting to leave after dark! They have 15 days by law to get funding or I bring the car back and I get my fulll down payment and my trade in back I am actually hoping for that outcome because even though I got a gorgeous car it has nothingv I told them I really needed. A hatchback was not negotiable and they totally ignored me and said they had one car only !!! How should I be celebrating a $30k new car that has nothing I needed and is in limbo with a trade that I am still liable for and a second CA registration due as well as a car payment. Well I have 30 days before my current loan gets reported and they have to by law be paying it off a week before that 30 days. And they will never get me to register it because the plates are now assigned to my new car. If they back out of this deal I tge 15 days it will be the best and I have my down payment secured by AMEX. They will not be able to get out of that. So all this stuff for the sake of a rip off sale for a car that is not at all what need .. I would love to take this to court in a class action. Most people roll over or are too stupid to fight back even the office women are nasty uncouth unladylike bullies they had me screaming back. Forget the service department $50 to change a $20 cabin filter—ladies you can do it IIn 5 minutes and the air filter too . The headlights are trickier but it’s all on YouTube-gorgeous 2guys from Eastetn Europe will show you how on any Elantra!! You don’t ever have to go to the dealer for service just a documented ASC certified dude... and OEM Hyundai parts and paints and such -all on eBay or Amazon. This is Hyundai #3 for me -#\2 from Lithia—#last from these crooks who are assholeswhiie they lie and steal from you. Scott Hix is a diamond in this rough environment but he is starting to show signs of becoming one of them. Dylan is a piece of work and employs his whole family... save your xxx before it’s too late to get our-if I have saved one buyer from Lithia con then my purpose is valid

Mar 16, 2019

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Awesome staff and great customer service

Scott H. is an awesome salesman. He really works with what you have and tries his best to get you what you want. Everyone and this location seems very friendly and easy to work with. I would recommend this location to anybody, and ask for Scott!

Mar 05, 2019

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Best car buying experience I've ever had

Scott is man of his word, very professional, and down to earth. He got me the deal I wanted. No hard sales. I love my new 2012 Buick Enclave. I highly recommend Scott. Everyone at the dealership was very nice.

Mar 02, 2019

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Returning a Lease and Purchasing a New Car

Our experience with Hyundai and the people who helped make the deal happen was excellent and above and beyond their duty. They were willing to work with us and stay later than needed. They made sure the car was delivered to us in the proper fashion. I special thank you to Scott and Brad in finance for their outstanding service.

Feb 26, 2019

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Superior Buying Experience

Dealership was amazing and our salesman was a complete pleasure to work with. Wonderful experience. Will definitely return next time we plan to purchase a vehicle. Working with a salesman like Scott made the day so much easier.

Feb 20, 2019

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Excellent

Very knowledgeable staff as well as being considerate and not pushy. Friendly people and no pressure to purchase a vehicle and worked very hard to get good financing.

Feb 19, 2019

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A Truly Great Experience!!

I will definitely recommend Scott Hix! He was very knowledgeable and patient with me and my purchase. I had to replace my car due to accident. I was very hesitant on going to a dealership alone. Allso knowing I had to get the green light form my girlfriend to buy the car of my dreams. Scott was willing to wait and work with all the circumstances I had. I can't thank him enough!!! Big thanks to the Internet team for all your hard work. I looked at alot of car dealership online and you got me in the doors! Thank you Christopher for making all that paperwork painless!

Feb 19, 2019

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Scott Hix - Scott R. - RENO Hyundai

I purchased my last car in 2007 and promised myself and my spouse that we would never, put ourselves through that again. I have had friends that tell similar stories, I believe, “Stay away from the dealerships, at all costs!!” is a normal reaction. I had gone back and forth with another car dealership in town, and despite my efforts, including researching dealerships in other areas, including Carson City, Roseville and Fallon, NV, I was not happy. I had a friend who had a Hyundai and while my husband was not keen on the idea, he was out of town and I wanted to see what I could do, and I have to say, “I am extremely thankful I did!” I called the Hyundai dealership and was not expecting anything much, I just wanted to test drive this car and this was my only shot. I was shocked at how well this went from the first call, to the end, I will never go anywhere else again. I met the salesman at our local Reno Hyundai store and as far as I am concerned, this guy and his partner, changed the game for me. Scott HIX and Scott R. Very, no nonsense process and asking to be “quick,” was a serious, no joke request for me. I was there to test drive a specific car and that was all I had to do. I test drove the car, he didn’t ask me to “drive a better one or try to upsell to a newer or better option.” I had talked to him on the phone and asked him to please be truthful and please, not waste my time and you know, they normally ALL say they won’t. The most important aspect for me; I did not feel that I had to “fight them off,” or walk away after a full day, feeling that I accomplished nothing. I felt like, I accomplished what I came for and that was to “test drive,” the Hyundai I was interested in. I had to ask Scott if there was a model or maybe a “manual version,” that would accelerate a bit better and he said, “I will look.” I had never driven a Hyundai before so when he went over the “warranty, “and I test drove the car, I was shocked that not a lot of people have said much about this brand. Not good or bad? So, aside from that, I could not believe that these cars were so comfortable and sturdy and the warranty, really made me happy! Unfortunately, I could not decide, and normally this is the “END,” for salesmen. They do not want to waste time on a customer that clearly can’t decide. Normally, if I was alone, I would be discarded, maybe they feel that one could not decide without the husband, that is the impression I have had in the past. I asked him, before heading out, now mind you, “HE KNEW,” I was leaving and this was just a WISH, he was not going to sell a car today. Most salesmen, that I have had the displeasure of working with would say something like, “I will be right back,” and leave you standing on the lot, after giving you the business card, and shaking your hand to chase down the person that just pulled up. Scott Hix was the best salesperson I have ever dealt with. I left that day, and decided I was undecided. I had never purchased a Hyundai before. I wasn’t sure so I did not want to rush in to anything. I left and went home to Fallon. Which is an hour out of Reno, for those who have never “taken a trip to the country.” I decided the following day, that I was going to go with the model I drove and I called Scott Hix and told him that I wanted that Turbo version of the Veloster and to my complete surprise, he and his partner Scott worked this out so that I could get the one I wanted and with a payment I could live with! Not only that, but Scott Hix drove out to Fallon to pick me up, AFTER it was ready to go home with me! WHO does that? That is why I am here to tell you, Scott Hix and his partner Scott Roberts! I am not entirely sure how they are “partnered,” but I have to say, I was surprised that he came all the way, and picked me up and I was there maybe an hour and I was driving home the model, the color, and Turbo model I wanted! I had the financing I wanted and these great guys, helped me get window tinting at an amazing COST! I was truly lucky and what’s even better, I spent a total of two, maybe three hours there, including “test drive,” and my “services,” since I purchased the car! “I WILL NEVER buy a car from a dealership again!” Scott Hix is honest and works hard to get you what you want. No pressure and didn’t “run out on me,” when I decided to go home without a new car that day. He also didn’t say a thing when I called back and I didn’t have to “ask,” about the car and how “long, it would take,” he had already prepared it and I was prepared to pay more! I really wanted it! He drove out to Fallon at almost 5PM to pick me up and bring me back to Reno, which he DID NOT have to do! Scott Hix, Reno Hyundai; I promise you, he will change the way you feel about purchasing a new car and change the way we feel about “getting stuck,” with something you do not want or a payment you can’t really afford. I certainly would never say this about a “Salesperson,” if I did not mean it! AND, if you have never driven a Hyundai, you should most definitely try one. What do you have to lose? If you go see Scott Hix, you can safely “test drive one,” and get out of there if you don’t want to stay. I cannot complete this without saying, "Hyundai SERVICE," is also top notch. I took my new car there for the first service, expecting to wait, and wait and I could not believe my service literally took 15 minutes! I went for my second service and I had several things done and I was only there about 45 minutes and the cars were lined up! Those service guys, are friendly, helpful and above all FAST! Can't say enough about the entire dealership and the employees! I can't believe I never stopped in before!

Feb 09, 2019

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In the process

We are in the process of making things right. Steve has been a great help. Hard road but see a light. Will update when things are complete.

Jan 29, 2019

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The best

We recently bought a car at Hyundai with Scott Hix and I can't say enough about how thankful I am for all the help they gave us. The overall experience was very easy, we were treated like family and Scott is hilarious!

Nov 15, 2018

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Great place

I just enjoyed dealing with Scott Hicks. He made me feel important even though I am not. Thanks Scott. I will keep coming back Hopefully not for running into a deer

Ali Bisharat

Ali Bisharat

Internet Manager

46 Reviews
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Dealership Experience 3 years 9 months
Industry Experience 20 years 11 months
I love being in nature, hiking, skiing, etc. I love to spend time with my family when I'm not at work. I have been a part of the community for more than 40 years and have continually enjoyed volunteering for various causes throughout our community. Come see me and I'll show you how easy it is to buy a car.
Recent Reviews

Apr 16, 2019

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The team at Reno Hyundai are the best!

They worked so hard to help me get into my dream car! Me and my family are forever grateful! You have a client for life! Keep up the great work!

Apr 15, 2019

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Great Customer Service!

Went to get a used car and ended up with a brand new 2019 Hyundai Kona, my first new car, I love it! never dreamed of getting new, thank you all for the help, kindness and patience. Very pleasant experience.

Apr 14, 2019

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Good job

I am a difficult customer and Terry Peterson did a great job dealing with me. I made several visits, test drove a couple different vehicles and picked the one i wanted. Then Terry had to put up with me negotiating on every little point until we got to a deal that I was happy with. I will buy my next car from Terry and recommend him to anyone that is interested in buying a Hyundai.

Apr 03, 2019

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Not sure why people say buying a car is hard anymore.

I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 26, 2019

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Worst car buying in all my born days!!

Horrible experience lies from the start, bait and switch -2 contracts signed for 3.9% then told Hyundai needed 11%. They did not even have this deal funded and after over 2 weeks my trade not paid off and I have a payment due . Then I take my papers to Tahoe to my CA DMV -I give DMV $408 to register new Hyundai then over a week later I am still not registered because they have to finish this. In the mean time Hyundai Finance has no connection to the new car loan but I am still required to make a payment on the trade that I gage them over a week earlier. And I have paid the DMV for the new car Lithia has lied about Hyundai funding -and now ii 8 days the registratiobn is due on the trade IIn that they have not paid off and still has me as the registered owner and I moved the insurance to the new car and if they wreck my trade in the plates(which are mine) are still attatched to the ownership of me and I am liable for anything to do with that car and almost 3 weeks since I gave them the trade it I still in my name even though the personal plates have been transferred to the new car pending Lithia paying off the loan and they know they are suppose to send my DMV complete papers to my Tahoe DMV they have not done that overnight either . So I cannot complete the registration and therefore do not have the finished registration even though I paid the DMV $408 and without that legal document I cannot work. And I have spent a total of 31 hours waiting at the dealership to get a deal and they are like cops they make you stay and get you tired and wanting to leave after dark! They have 15 days by law to get funding or I bring the car back and I get my fulll down payment and my trade in back I am actually hoping for that outcome because even though I got a gorgeous car it has nothingv I told them I really needed. A hatchback was not negotiable and they totally ignored me and said they had one car only !!! How should I be celebrating a $30k new car that has nothing I needed and is in limbo with a trade that I am still liable for and a second CA registration due as well as a car payment. Well I have 30 days before my current loan gets reported and they have to by law be paying it off a week before that 30 days. And they will never get me to register it because the plates are now assigned to my new car. If they back out of this deal I tge 15 days it will be the best and I have my down payment secured by AMEX. They will not be able to get out of that. So all this stuff for the sake of a rip off sale for a car that is not at all what need .. I would love to take this to court in a class action. Most people roll over or are too stupid to fight back even the office women are nasty uncouth unladylike bullies they had me screaming back. Forget the service department $50 to change a $20 cabin filter—ladies you can do it IIn 5 minutes and the air filter too . The headlights are trickier but it’s all on YouTube-gorgeous 2guys from Eastetn Europe will show you how on any Elantra!! You don’t ever have to go to the dealer for service just a documented ASC certified dude... and OEM Hyundai parts and paints and such -all on eBay or Amazon. This is Hyundai #3 for me -#\2 from Lithia—#last from these crooks who are assholeswhiie they lie and steal from you. Scott Hix is a diamond in this rough environment but he is starting to show signs of becoming one of them. Dylan is a piece of work and employs his whole family... save your xxx before it’s too late to get our-if I have saved one buyer from Lithia con then my purpose is valid

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Mar 02, 2019

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Your team made buying a new car worry free!

I can't say enough about how nice you guys are to deal with! Thank you sooooo much! I hope when I come in for service I will have the same experience.

Mar 02, 2019

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Returning a Lease and Purchasing a New Car

Our experience with Hyundai and the people who helped make the deal happen was excellent and above and beyond their duty. They were willing to work with us and stay later than needed. They made sure the car was delivered to us in the proper fashion. I special thank you to Scott and Brad in finance for their outstanding service.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Ron was amazing and helpful

Ron is knowledgeable of his products. I had an enjoyable buying experience. The only thing that bothered me was Ron was not allowed to process the entire sale start to finish. The manager continually stepped in and sent Ron off to do other tasks. The manager was upbeat and helpful but the financing story changed every time he came back to talk with us.

Feb 02, 2019

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Charged for products I didn't request or want

In December 2018 I bought a 2017 Nissan Rogue from this dealer. I was in a hurry to get to the airport and agreed to an "out the door price". I was surprised the actual out the door price was considerably higher because $947.95 in products I wasn't told about and wouldn't want were added. And I was taxed for them. $149.95 to put nitrogen in the tires through NitroFill $299.00 for anti theft etching through NSD $499.00 for interior and exterior through Permaplate When I asked about it I was told they do it to all of the vehicles they sell, this should be disclosed to the buyer before agreeing to a price, not afterwards.

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 29, 2019

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The best

We recently bought a car at Hyundai with Scott Hix and I can't say enough about how thankful I am for all the help they gave us. The overall experience was very easy, we were treated like family and Scott is hilarious!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 22, 2019

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Very professional

Twice I’ve come by the dealership and twice I left with vehicles. Dakota is someone I trust and he is the perfect salesman for my wife and I. No pressure just honest answers

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

May 15, 2018

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Great experience

This is by far the best and most friendly dealership I have been to. This is my third car from them and every time is as good as the last.

Apr 19, 2018

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Really great experience.

Had a great experience buying our new car here. No pressure, options explained with no pressure to purchase any of them. Very helpful in explaining how to use the options that come with the vehicle. Very through and helpful. Really wanted us to be happy with our purchase. Thank you!

Dec 12, 2017

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Thank you!

I had a very good experience at Lithia Hyundai. The staff worked with me to get the best deal possible. They were extremely helpful and courteous, from the initial encounter through the final transaction. They also went above and beyond to answer all of the questions I had about financing. It was a pleasure to work with Ali and the finance team, and I'm now the proud owner of a new Tucson. Thank you!

Dec 02, 2017

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Great

Everyone was nice and freindly. Very helpful. They answers my questions as best they could. There was some features on the car they could not show me how to do down load.

Nov 10, 2017

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Honest, helpful, and friendly people work there.

I couldn't find an AWD Ruby Wine red Tucson Ltd where I live in Calif (apparently only 2% of the cars they receive from Corporate in Calif. are AWD) and so called Reno, NV to see if they have a red one. They didnt. I was going to settle for a white one that was coming in to my local dealer, when Sales Mgr Steve from Reno called and said he was getting a red AWD shipped in from Oregon; He sent a copy of the window sticker, and it was the EXACT car I was looking for! Even had most the added accessories I wanted, such as a trailer hitch. Then he price matched my local dealer, also making sure I got every rebate and incentive I qualified for. We did this all by text and emails. Car came in a few days later than he hoped, but otherwise it all went well. The Lithia Hyundai Reno dealership is across the highway from the main airport, making a flight or one-way rental car an easy way to get there for out-of-state purchasers. Chris, in Finance, carefully explained what I had to do to register the car in California (I need to Calif. smog test a brand new 50 State certified car??!) and gave me a 15 day temporary Nevada registration so I could drive it the 260 miles home. Salesman Ali explained all the many buttons and features, 'paired' my cell phone, and signed me up for all Hyundai's online programs that tie in with the car's many features. I was playing with the Nav, XM Radio, sunroof, etc. all the way home on Hwy 80. The car got over 31mpg at 70mph, which is higher than it is rated. I love my new car!

Oct 27, 2017

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2017 Tucson

I was considering a new car but had not made any definite plans to do so. We saw the cars on the temporary lot on Plumb Lane and decided to test drive a new Tucson. Even though I had a 2007 Sante Fe, I was ready to downsize as there is just the two of us now. As I was not interested in a dark color or silver again, that only left the Caribbean Blue ad White. You did not have White with the options that we wanted and only one Blue one so we ended up purchasing that day. Ali answered all of our questions and provided great service.

Oct 07, 2017

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Review

It was an overall great experience and I already recommended friends and family to go and purchase a vehicle at the Hyundai dealership in Reno.

Sep 29, 2017

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Happy with buying experience

I got the car I wanted with the right features, color and price. I am very happy with the dealer and those that I worked with me.

Sep 21, 2017

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Ali

It was very good. I enjoyed my experience. Polite people. Friendly environment. Great staff. Professional and tidy. I walked in with a bad situation and left feeling relieved to be out of my old car and in a new car.

Sep 19, 2017

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Finding the right vehicle

Daniella went out of her way to find us a vehicle we would like and was in our price range. We are very satisfied and will continue to do business with Lithia Hyundai.

Sep 09, 2017

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Excellent service

The representative that I met with was very knowledgeable of all of the new and used inventory. He did a great job of providing many options to meet my budget needs.

Sep 04, 2017

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Satisfaction with Automobile Purchase

Our salesman, Ali, was very helpful and courteous. The car was delivered in excellent condition and he showed he how to use the features. Ali also connected by phone. We were very satisfied and would recommend Lithia and Ali.

Aug 31, 2017

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2017 Hyundai Elantra

One of the best places to go get a car. Everyone was polite, friendly and easy to talk to. Would recommend anyone to come here

Aug 31, 2017

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not expected

Went to dealership to just look at a Santa Fe and ended up buying one. All employees where very helpful and we came away with a new car.

Aug 31, 2017

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Great Experience

This was my first time purchasing a vehicle, and it was a great first experience and I'm more that thrilled with my new vehicle! The atmosphere was calm and the saleman wasn't pushy, he was patient and worked with my needs/ wants in my first vehicle!

Aug 25, 2017

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New Accent

I purchased a new 2017 Accent and I am very happy with my choice. The staff both sales and finance were terrific and I would recommend Lithia Hyundai to anyone looking for a new car.

Aug 12, 2017

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New Purchases car, Tucson, Hyundai

Danielle was very nice and helpful and the rest of the team as well. The car was awesome and just the right car for me to drive. Love the color as well. Thanks!!!

Jul 27, 2017

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New Santa Fe

Had a very good experience during the sale process. The staff was very helpful with follow up questions and in resolving a couple of situations afterwards.

Jul 22, 2017

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My Second Hyundai but My First New Car Purchase On my Own

The local Hyundai dealer was my first choice for a new vehicle, as I had a 2013 Sonata with super low mileage and pristine condition to trade in. From my initial contact via internet, I was greeted like a welcome visitor. The showroom visit was low-key, low pressure, and I never felt like I was being "sold" on a particular product. My salesperson was the opposite of the stereotype of a car salesman, and that is just what I hoped for. He was knowledgeable, positive attitude, and completely present, but never pushy. It's tough for a single woman to walk into a car dealership alone! Now I know I can always visit Lithia Hyundai and I can recommend them to my friends. I'm certain I made the right choice.

Jun 30, 2017

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Excellent Experience

Ali did a really good job! He answered all my questions and made me feel like I was making a good deal. I will be coming back to Reno Hyundai.

Jun 29, 2017

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A few areas for improvement.

As discussed in my feedback, there were a few problems. The people were good but i could have used more info on how to get service and the warranty. Also, the issue with the price difference was annoying but it was resolved.

Jun 28, 2017

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Excellent experience

Had a great day with purchasing our 2017 Santa Fe today. From the start I worked with Joe Collazo and let me tell you..great experience with Joe. No pushy sales, he was there to listen to my needs and wants, and then went to work on my deal. With in 15 mins I had the numbers that would work for me. No back and forth haggling like years past. We have bought 3 Hyundai's thru Lithia of Reno and it gets better everytime. B. Ali helped us towards the end on other things related to the finishing up of the deal and can't say enough about B. Ali. He took the time to help my wife with several things with the new car to get her set and comfortable before leaving. Also, while Joe and Ali were busy with working our deal, JJ Collazo was always close by to answer any questions or to get us anything we needed to ease the time at the dealership. Quite a big difference from years and dealers past. If you are looking for a great experience and a great vehicle please do yourself a favor and go in and talk to the people of Lithia Hyundai of Reno. I don't think you will regret the time, we sure didn't. Thank you Joe Collazo and B. Ali, and JJ Collazo, it was a pleasure working with you.

Terry Petersen

Terry Petersen

Sales
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Dealership Experience 2 years 1 months
Industry Experience 50 years 6 months
I have been in the community since 1968, and love the greater Reno area. I owned Reno Mazda Kia for 10 years. Served as President of the Kia Dealers General Counsel. If there is a more avid fisherman among us, I have not met him or her. I am also a huge fan of Sprint Car Racing and just recently gave up driving myself. If you have any questions about any of our diverse inventory here at Lithia Hyundai of Reno, just let me know and I will certainly get you taken care of the right way... Smile and a handshake...
Recent Reviews

Apr 19, 2019

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really easy

Called Terry, and told him what I wanted. Gave him my personal info. Stopped in the next day, Signed my paperwork with Cris, Terry paired my phone with the bluetooth and I was out of there.

Apr 14, 2019

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Good job

I am a difficult customer and Terry Peterson did a great job dealing with me. I made several visits, test drove a couple different vehicles and picked the one i wanted. Then Terry had to put up with me negotiating on every little point until we got to a deal that I was happy with. I will buy my next car from Terry and recommend him to anyone that is interested in buying a Hyundai.

Apr 14, 2019

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Car purchase

I was looking to purchase a car and saw one online. Came to Lithia Hyundai of Reno with my husband and was able to test drive the car with no questions asked. I like to go into a dealership and not feel pressured. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of us! We really appreciate the time and effort he took to get us the best deal possible.

Mar 30, 2019

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Good experience

Terry was very professional and helpful, he was friendly and made our experience very enjoyable, We would recommend this location to anybody and ask for him.

Mar 22, 2019

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Terry was an awesome pleasure!

We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling and I was right. Terry showing us cars and working us a deal was fun, no pressure and kind of like hanging with your favorite uncle. Thanks Terry for all your help and we love our car.

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

Feb 15, 2019

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A surpringly pleasant day!

Terry Petersen greeted my daughter and me. Terry is a pro. He and Bryan Ogg made it all happen easily. We both have a Kona.

Feb 14, 2019

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No Pressure and Excellent Customer Service!

Terry Peterson was an awesome Salesman and made everything smooth and as quick as possible! Chris in finance was kind and informative as well! Thank you Terry and Chris!

Jan 21, 2019

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New Truck!!!

Terry was very easy to work with! He made our buying experience easy. The free muffin and coffee was a nice touch!! Loving our new truck!

Jan 11, 2019

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Outstanding customer service.

Bedsides the fact that the quality of the vehicle is top-notch, the sales representative surpasses any other salesperson with whom we have dealt over the years. We appreciated his expertise and friendly manner. We definitely will continue doing business with LITHIA HYUNDAI of Reno.

Nov 02, 2017

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Hyundai Dealership

Loved the dealership and the employees. The three employees we worked with was respectful very knowledgeable! They worked to get us in a car we could afford!

Robert Young

Robert Young

Special Finance Manager
Recent Reviews

Apr 15, 2019

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Great Customer Service!

Went to get a used car and ended up with a brand new 2019 Hyundai Kona, my first new car, I love it! never dreamed of getting new, thank you all for the help, kindness and patience. Very pleasant experience.

Jun 28, 2018

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Bobby Young is the best!

He was amazing and very straight forward. He allowed for everything to get done swiftly and quickly. I really appreciated how he respected what I wanted and did not want, and didn’t pressure me into anything. My overall experience at Lithia Hyundai was great because of him. Where I will definitely continue recommending Hyundai to other people.

Feb 01, 2018

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Works w/ Customer

Interestingly, went in for 15K servicing on 2015 Sonata Sport and ended up driving away with a 2018 Santa Fe Sport AWD. Seems as if everything was in alignment--right color, bells and whistles, financing and CRM. So far a happy camper!

Dec 14, 2017

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Great service

My family received outstanding service from everyone at Lithia...our car broke down while on vacation and the service provided was amazing. From servicing to sales to finance Lithia will always be our #1. Most dealers (in California) are more concerned with sales and not the individual Lithia far exceeded our expectations we walked in thinking we were going to get the run around, however we left feeling like we were apart of the Lithia family!!!! Thank you sooo much

Dec 07, 2017

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I'm very pleased with this experience.

I would highly recommend Lithia and Bobby Young to anyone. Bobby patiently listened and got me exactly what I wanted. I couldn't be more pleased.

Oct 27, 2017

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The value relationship is amazing!

The lease on my Lexus was up and we needed a vehicle that seated at least 6 people. To find that in a new Lexus meant spending in excess of $60,000. At the urging of my wife and not wanting to be a car snob, I did a little online shopping: Enter the Hyundai Santa Fe "Limited Ultimate" with Tech Package. This vehicle is packed with features you can't even get on other cars, or, they're available at a price point that is tens of thousands of dollars higher! As I sat in the car I didn't see a two thousand dollar difference, let alone a twenty thousand dollar difference. And after a short trip on the freeway I was blown away by the ride quality and solitude the quiet cabin provided. Being a Lexus owner for 4 years, and BMW owner before that, my expectations were quite high. In fact, my initial plan was to just lease another Lexus, I'm glad I didn't. The quality of the car I ended up buying at the price I paid is easily the biggest "no brainer" decision I've been faced with in a while. If you are in the market for a premium SUV do yourself a favor and check out a Hyundai Santa Fe, you will be glad you did, and you'll save a boatload of money in the process!

Oct 26, 2017

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Satisfaction

I am completely satisfied with every aspect of purchasing my new car. It was a pleasant process from the time I walked onto the dealership until the time I drove off with my brand new Tyson. Everyone worked diligently to make it a memorable experience and they exceeded my expectations.... Thanks to everyone!

Oct 13, 2017

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consistant experience

third vehicle I purchased from this individual at this dealership. good inventory selections available .service on prior vehicles was professional. I will probably return in three years and buy again.

Aug 19, 2017

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Great service

I have been to a lot of different dealerships not of the such went as far above and beyond for me and my service dog.

Aug 10, 2017

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Satisfactory assistance

All of the people I worked with were very personable and knowledgeable. I felt well take care of. I find it annoying that there is a minimum word limit on the review.

Aug 10, 2017

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2018 Sonata

Third new Sonata I've bought off Pete and always good to see him when I come in for service. Joe really steped up to the plate on this purchase too!

Jul 06, 2017

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3rd car bought here

3rd car I've bought here, and probably will buy from this dealership again, they are always friendly and ready to help you out, their vehicles are on par with other manufacturer s. Quality is there, bang for your buck is there too.

Jun 22, 2017

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Well done

Excellent service, excellent sales person..Bob. Took a bi of time to get the whole thing done but was satisfied with the process. I have bought 4 other cars here so I am considered a good customer they treat you right.

Jun 17, 2017

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Excellent customer service

Great dealership, sales and service. We bought our 2nd car from Lithia Hyundai, and once again could not have asked for better service. We had our 2 children with us, everyone was nice, patient and even made popcorn for my daughter. They answered all of our questions and explained everything. We will definitely be back for our next car.

Jun 01, 2017

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Freindly Staff

Great friendly staff, No pressure sale, great inventory, clean showroom, and very easy to find Dealership, I will buy there again, this is My 4th Hyundai, they build Great cars, and Suv's!.

Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager
Recent Reviews

Feb 19, 2019

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A Truly Great Experience!!

I will definitely recommend Scott Hix! He was very knowledgeable and patient with me and my purchase. I had to replace my car due to accident. I was very hesitant on going to a dealership alone. Allso knowing I had to get the green light form my girlfriend to buy the car of my dreams. Scott was willing to wait and work with all the circumstances I had. I can't thank him enough!!! Big thanks to the Internet team for all your hard work. I looked at alot of car dealership online and you got me in the doors! Thank you Christopher for making all that paperwork painless!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Oct 06, 2018

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Return Customer

Have purchased two Vehicles now from these guys and will definitely be back for another. Very friendly, very fair, and good quality. Highly recommend this Dealership.

Feb 07, 2018

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Fantastic

This is our second car. We love them. The sales staff is courteous and friendly. Great prices and easy to work with all the time.

Dec 18, 2017

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Don't do it

Bought a 2017 Tucson. It has been in the shop more than my house. Currently in the shop for a blown engine at 2500 miles. Do yourself a favor and buy somethimg else.

Nov 02, 2017

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Lb

If anything the process of having 20+ finance company's pull my credit to decision could be improved upon. That might be out if your control but was shocking to get all those notices.

Oct 26, 2017

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GREAT

we when there for a car recall.....and guess what????? We ending up buying a new SUV and love it. We needed one anyways for the snow, they just made it easy to get a new one.

Oct 16, 2017

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Good sales man

Richard is good and very helpful . All the staff that worked with me to get my car is very helpful and friendly. Thank you for the help.

Oct 13, 2017

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Exceptional Sales Experience

Richard Dvorak, best salesman ever! Provided exceptional customer service in a timely fair manner. We would definitely return to this Lithia dealership because of him!! Would NOT recommend David Lennox, Finance Manager.

Sep 01, 2017

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Always a great experience!!!

This is my 5th time buying from this dealership in 12 years. Richard Dvorak has helped me buy my last few cars and has been amazing to deal with. He always walks me through every thing even though I feel like I know it all, I always learn something new about my favorite car. I'm so excited to try my first ever Hybrid. Thank you again Richard for helping me drive away with a beautiful car.

Aug 22, 2017

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Great car buying experience

I had a great experience and was very pleased with the customer service at Lithia Hyundai of Reno...and I love my new car. Richard and Christopher were friendly, helpful, and got me a good deal. Thank you!!!!

Jul 07, 2017

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review

Excellent experience. No pressure and all of my questions were answered. That's it. Short and sweet. This minimum word thing is kind of annoying. Bye

Jun 16, 2017

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Review for Sales - Richard Dvorak is Amazing!

This review only pertains to the sales experience (NOT FINANCE) of my 2017 Hyundai Elantra. I began car shopping on Monday and did some internet shopping. Received a call back that same day from Richard. He advised he was off on Tuesday & Wednesday, but to just give him a call if I wanted to come down and take a look at any vehicles. He gave me his cell number and I ended up calling him Tuesday afternoon. He met me at the dealership and we looked at a few vehicles, checked options, and took a test drive. I told him I was definitely going to buy a vehicle, but would wait until Thursday or Friday since he was off on Wednesday. Well, I started looking online again and realized that the vehicle I wanted (with the options/color I wanted) was the only one on the lot. On Wednesday I again called Richard (on his day off!) and he said no problem, come on down. He had the car being detailed as I arrived. We completed the paperwork and while waiting for the finance manager he went and filled the tank. We had quite a bit of a wait and he waited with us and kept us up to date on the time frame. This was all on his day off! He gave us a tour of the dealership, service, and parts departments. He sat in my new car and helped me set up the Blue Link and showed me some neat options while we waited. Overall this was the absolute best experience I've ever had with a salesman at a car dealership. I would not hesitate to purchase another vehicle from Richard in the future! Very straightforward, honest, and caring individual. He went above and beyond and made the experience a great one!!! Thanks for everything Richard!

May 26, 2017

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Excellent job

Mr.Richard Dvorak was very knowledgeable and very helpful in my process to chose right car for me. Also, process of buying was not long.

May 05, 2017

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Great service!!!

My wife was really impressed with the entire process. They came to my work instead of me having to go to the dealership to sign paperwork which made my day a lot easier. Thank you for making the buying process seamless. My wife really loves the car!!!

Apr 27, 2017

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Excellent dealership to do business worth.

Very friendly and professional. I have bought 3 cars from Hyundai and have my car serviced there as well. I would recommend this dealership to anyone looking to buy a car.

Apr 27, 2017

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New vehicle purchase experience

My salesperson, Richard Dvorak was professional, friendly and attentive. My interest was the new Ionic and at the time of my initial visit, I was able to test drive the new Hyundai Ionic. Upon making my decision, the vehicle I test drove had been sold and I needed to wait until the next shipment arrived. Richard called me on several occasions to keep me informed of the delivery schedule. My purchase went smoothly. Richard introduced me to Matthew Franceschini, service advisor, who was also friendly and professional. My first service appointment was made and I am extremely happy with the service that I received. I highly recommend the new Hyundai Ionic Hybrid and the Lithia Reno Hyundai dealership.

Apr 27, 2017

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My review

Good customer service, friendly clean environment. Like the product my second purchase. Don't like that review has a 25 word minimum. I had said all I wanted to say.

Apr 24, 2017

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Very good service

I went in knowing exactly what i was looking for and was treated appropriately. The salesman focused on my needs and didn't try to sell me anything else. I like that, as car buying can be a bit traumatic, especially if you don't know what vehicle will best suit you. A very straightforward approach. A+

Feb 17, 2017

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Kelly Dahl's experience

I was very pleased with my experience! Richard went above and beyond by traveling to my home to retrieve the car I was trading in!

Feb 12, 2017

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Fred's Tucson

I have purchased three cars from Lithia, every time I was treated well, on the first purchase the salesman picked the car up form another dealer and delivered it to me.

Dec 02, 2016

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New Car Buying Experience

Everyone at Reno Hyundai was very professional. Our experience was pleasant. Richard worked to get us the deal we wanted. We love our Hyundai Sonata Sport. Thank you.

Nov 24, 2016

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new purchase

The only thing that could have been approved was the waiting time when the car was being washed. That was about a 45 minute wait.

Nov 19, 2016

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Hyandai Elantra

Best car ever made. Hyundai knew what they were doing when they made this car and I would recommend it to anyone. So buy a Hyundai.

Nov 04, 2016

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The 2017 Santa few that had to be replaced

After I was towed in theyour had a loaner ready that they reloaded for me. They were fabulous. Dylan made it all happen but his staff was always there.

Oct 12, 2016

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Best Car Buying Experience!

Lithia Hyundai of Reno was an example of a wonderful car buying experience. No pressure sales and respectful negotiations on pricing. Shout out to Richard for being so GREAT!!!

Oct 02, 2016

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Great experience

Richard made my car buying experience seamless and enjoyable. There was no pressure for sales, rather a professional consult of MY wants and needs. Thanks again Richard!!

Sep 29, 2016

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The second car we bought from this dealership

This is the second car we bought from Reno Lithia Hyundai, both were great experiences, we have referred several people as well. With some problems a few months back, the dealership did everything to correct the situation, they were genuinely concerned we were upset. I can't see ever buying a car from another dealership. Thank you for all you did for us.

Aug 25, 2016

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Happy Hyundai

I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts.

Aug 18, 2016

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Awesome car buying experience

Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai!

Aug 11, 2016

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Hyundai Review

Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purchase.

Aug 05, 2016

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Ripped off.

So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged me on the car. After the new dealership did my numbers off of my paper work from lithos. My payments should have been $55.00 a month. What were my payments. 178.77. They were planning for me to return it to lithos in Reno. I moved and the new dealership were I'm returning it is shocked. AVOID THIS DEALERSHIP AT ALL COSTS

Jul 28, 2016

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Very Friendly Sales Experience

Richard made the sales event very easy and friendly to accomplish. The offer made by Richard exceeded my expectations. The atmosphere was relaxed and over in just a few minutes.

Jun 19, 2016

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How to survive a marriage to a cannibal

Liked everything about my experience with the exception of paying 165.00 on my old car for a diagnostic that told me that I should probably get a new car. Which I did. The old car I had bought from you was only 6 months into the deal. The dealership and service I rate highly though, and in the years to come, I would always visit you for a car.

Jun 16, 2016

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Santa Fe Purchase

I visited Lithia Hyundai to review the Santa Fe vehicles and after some discussion with Richard Dvorak about the deals Lithia could offer I decided to try Lithia before traveling to the Roseville Hyundai Super Store where I purchased in the past. Richard stepped up and made the deal at Lithia work for me. Thanks Richard.

Jun 09, 2016

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Geat experience

Richard was absolutely awesome. Will go to him again when we need a new Hyundai. Cant say enough good things about Lithia Hyundai. Thanks for treating my Wife and I well.

Jun 02, 2016

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Arnold

This is the 2nd car we picked up from Hyundai and I got to tell you that are sale person Richard Dvorak is fun to work with and helped us all the way to the end of the sale. Thank you Richard ! Thank you Richard Dvorak for all your help. LITHIA HYUNDAI OF RENO

May 26, 2016

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My experience

Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase.

May 01, 2016

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love Hyundai

I loved my elantra I had for 3 years. It was perfect only that it was. Not blue and no sunroof. I drive my cars...it had 72k miles on it. So on a whim found out my credit score and was contacted by Richard. He was great in how he found a new car that was blue, sunroof and heated seats with more bees and whistles than I know what to do with. I got a very good price on my trade in considering the.miles and a lower interest rate on my brand new sonata. Lithia has always been great to me in the sales and service departments. I love my Hyundai!

Apr 29, 2016

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