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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
12 Reviews
View Bio
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
48 Reviews
View Bio
Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager
55 Reviews
View Bio
View All Specialists
Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified

5 | 12 Reviews
Holly Jensen

Holly Jensen

Certified Product Specialist

Certified

5 | 48 Reviews
Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager


5 | 55 Reviews
Robert Young

Robert Young

Special Finance Manager


5 | 15 Reviews
Terry Petersen

Terry Petersen

Certified Product Specialist


5 | 11 Reviews
Joe Collazo

Joe Collazo

BDC Lead


4.9 | 77 Reviews
Bryan Ogg

Bryan Ogg

Finance Manager


4.8 | 88 Reviews
Don Tennyson

Don Tennyson

Product Specialist

N/A | 2 Reviews
Hannah Choquette

Hannah Choquette

Business Development Lead

N/A | 2 Reviews
JJ Collazo

JJ Collazo

Sales

N/A | 2 Reviews
Dakota Werner

Dakota Werner

Product Specialist

N/A | 4 Reviews
Ronald Engberson

Ronald Engberson

Sales

N/A | 4 Reviews
Dustin Snider

Dustin Snider

General Sales Manager

N/A | 1 Review
Mishawn Roach

Mishawn Roach

Business Development Admin

N/A | 1 Review
Robby Young

Robby Young

Sales Associate

N/A | 1 Review
Daniel A Dunham

Daniel A Dunham

Product Specialist

Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead

Cherae Cozzi

Cherae Cozzi

Product Specialist

12 Reviews
Certified
Contact Me
Dealership Experience 2 months
Industry Experience 2 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

May 22, 2019

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Very nice and easy going

My girl Cherae was super nice. I had my kids with and she made sure they had water and something to munch on. She got me into my dream car . I am very satisfied with my car and overall experience at Lithia!!

May 22, 2019

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Quick and easy

Hey so from the time I first walked in to picking up my new car everything was easy. Cherae and Chris made it so easy and I thought I’d never get into something and they made it happen thanks guys

May 18, 2019

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The best time with Cherae

I had my best time ever with a dealership and it’s all due to Charae. She is the best I was never felt pressured and I actually had fun with her

May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

May 07, 2019

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Dodge Dart

Process was long and irritating but over all very happy with my purchase. Cherae and Don were very easy to talk to. Gave me all the necessary information

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

May 01, 2019

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Excellent Service and Help

The professionalism at this dealership is remarkable and the staff do an amazing job at figuring out what works for you. My experience was great!

Apr 30, 2019

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Excellent one on one relationship!

I received a prompt and a respectful service by a very professional staff! I would recommend this Lithia Hyundai Dealership to anyone searching for a used or new vehicle!

Apr 30, 2019

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Cherae is the Best!!

Cherae was kind and patient as we had some very specific requests relating to the height of the car so that my grandma could easily get in and out. She took her time in showing us several cars and options that would suit my grandma. Although we didn’t find the right fit for grandma we thoroughly enjoyed our experience with Cherae. When I’m in the market for my next car I will definitely be going back to Cherae!

Apr 30, 2019

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Such a pleasant experience !

My experience with Cherae was awesome . She was so patient and honest when finding me the perfect vehicle . Not to mention a great personality and really enjoyable to be around. I will definitely be giving her all of my business !

Apr 29, 2019

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FIVE STAR CHERAE

Cherae was awesome! She met my criteria for buying a car and she gave me a fantastic discount to boot! Best experience I’ve ever had buying a car. You’re the best. Thank you Cherae.

Apr 29, 2019

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Stellar

Chris and Cherea was an amazing saleswoman who helped me the entire step of the way, making sure I was taken care of, I never had a question they e wasnt able to either A) answer or b) find the answer. Definitely recommending them and this dealership to any one looking to buy a car that I know

Holly Jensen

Holly Jensen

Certified Product Specialist

48 Reviews
Certified
Contact Me
Dealership Experience 1 years 9 months
Industry Experience 1 years 9 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

May 13, 2019

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Purchase of 2018 Santa Fe

I worked with Holly and Dylan to purchase a 2018 Santa Fe and the service was excellent! They listened to what I wanted and made it happen! Brian helped me get the documents signed in a timely manner as I was leaving town and didn't have much time. They were all very professional and accommodating and I am most grateful! Jo Tote

May 04, 2019

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Great Experience

I felt welcome as soon as I walked in the door. I met with Dylan and he was very welcoming and listened to my needs in purchasing a vehicle. He went over and beyond in finding me the perfect match. Holly took me for a test drive and was very personable and answered any questions I had and made the transaction very smooth, before taking me to the financing department where I met David. He made the final transaction smooth and was very efficient. I would highly recommend Lythia Hyundai of Reno for anyone looking to purchase a new vehicle. Very professional, personal, and willing to work with you to find the best fit for you, both in a vehicle an financing.

Apr 17, 2019

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Excellent customer service

I would just like to take a moment to recommend this dealership . I had an amazing experience with the personnel here. they were able to help me get into a nice car at a decent price when other dealerships weren’t able to help me out. I highly recommend this place and I recommend you speak with Holly Jensen. Overall I had a great experience !

Apr 04, 2019

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Great buying experience!

If you’re looking for a new vehicle, talk to Holly Jensen at Lithia Hyundai of Reno. She is the best salesperson in Reno. She was not pushy, gave me the information I needed to make an informed decision, and continued to provide support post-purchase to understand accessory options (with Dani), warranty coverages, and service intervals. Regarding price, the options presented were straight forward and transparent. Holly and Steve went above and beyond to find me the right vehicle, even though it wasn’t in their stock, get it delivered to Reno, and ready for delivery. When I stopped by the dealership parts/accessories department and even though they had just closed up, Dani took the time to help me explore options and quote prices. A week later when my accessories arrived, Dani promptly provided the items I could install myself. Holly again put me in touch with service, and Diego called me promptly to schedule an appointment to install my trailer hitch and harness. I will certainly look to use Lithia Hyundai of Reno, Holly, Steve, and Dani again.

Apr 03, 2019

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Not sure why people say buying a car is hard anymore.

I was prepared for a run around, ready to stand my ground, prepared to spend more money and time then I really wanted to. To my surprise and delight, buying my Jeep was easy, and I got a great deal!! Thank you Holly, you're a Jem!

Mar 28, 2019

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Sales

I was in desperate need of a car, on top of that I had terrible credit and could only afford up to a certain amount for a monthly payment. Holly worked very hard to find me something that suited my needs. I would definitely recommend her!

Mar 28, 2019

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Easy and comfortable.

Working with Holly was a joy. She was very knowledgeable extremely friendly and had a very easy going personality. Could not be happier with my purchase. Thanks to all.

Mar 27, 2019

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The Tuscon of my dreams

My mother in law purchased a vehicle the night before with Holly so she came highly recommended. Holly worked with us from the moment we got there (actually the whole day prior) to find us a vehicle that matched our needs and wants as we weren't able to get to Reno before 530 on a Friday. Holly showed us some options and we looked at 3 and test drove 1. Her and Ali helped get us numbers close to where we wanted to be and Holly and Bryan worked with us late into the night get things taken care. Appreciate the friendliness from staff (someone even bought me a soda while we waited) and Holly stayed till the very end to see us off with our new car.

Mar 23, 2019

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Just awesome!

I can't express enough in words how far and beyond Holly went for me. She did a job well done! Would recommend her, this dealership and her manager. They all helped me get into a great car. Thank you!!

Mar 23, 2019

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Wonderful

Holly was wonderful. If not for her and how nice she was on the phone call back to us, would not have come in. Great deal made for us. A lot of time went in to helping us.

Mar 23, 2019

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Great Job Holly

Holly worked with us and she was very professional and externally helpful, she was friendly and made our experience very enjoyable, we will defiantly be going back and recommending this dealership

Mar 18, 2019

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the person I set above the rest

everyone I spoke with or dealt with were sincerely kind. but the one that sets out the most is holly Jensen who went way beyond the call me duty with me. she was patient for about a solid 4 months while I went thru getting things together to be able to purchase a vehicle. I even looked at other places all the way from Reno to Vegas and I always would return to her. it wasn't the dealership that kept me coming back it was Holly and her sincere concern to get me in a dependable and affordable vehicle. I would recommend Lithia to anyone but more then that I would recommend holly Jensen to-do you right. I don't see myself going anywhere else as long as I'm buying a vehicle.

Mar 10, 2019

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Great Experience

Holly was fantastic! She listened to what my needs/wants were and was never pushy. She answered all my questions and made the process easy and even fun. Could not be happier with my purchase. Thank you again!

Mar 07, 2019

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Very friendly, helpful and knowledgeable

Very responsive to my initial inquiry, timely in scheduling a visit. Once on site friendly, helpful and knowledgeable. Once the purchase decision was made the process was simple and easy.

Mar 04, 2019

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New car purchase

I recently purchased a 2019 Hyundai Santa Fe at Lithia Hyundai of Reno. It was a great experience Holly was most accommodating as I was deciding between two models. Holly is friendly very knowagable and took as much time as needed to make me comfortable with my Santa Fe. I got a great deal, thank you Holly and Ali. I left a very happy customer and will recommending them to anyone wanting to purchase a car.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 16, 2019

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Easy and Simple

Holly was great and very helpful in getting me in the truck I wanted! Very resourceful and worked in a timely manner. Would highly reccomend

Feb 16, 2019

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Accommodated My Financial Situation

Holly Jensen was very easy, pleasant, and comfortable to deal with during my purchase. Lithia was also able to make a deal with me that fit my financial situation, and I was able to drive away with a brand new Kona! Holly even went to Carson City to pick up the one in the color that I wanted, and I appreciated that, as well, very much. Thank you!

Feb 16, 2019

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Only dealership I shop at

Second time buying a car here. Great experience both times. Holly was fabulous. I never feel pressured to buy yet I always walk out with a vehicle. R

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Feb 02, 2019

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Quick, straight to the point

I had no trouble when looking for the car I wanted. Right away after checking online if the car was still available I was contacted and told it was and that Holly would bring it up front and have the keys ready. Test drove the car right when we got there and in a few hours the car was mine. Holly was super friendly and professional & really helped us out today!

Jan 30, 2019

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Excellent experience

Outstanding experience. Everyone was helpful, especially Holly Jensen, who did every thing possible to make my experience a positive one. She was even willing to come in on her day off to accommodate my every need. Thank you Holly!

Jan 30, 2019

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Super sales person

I’ve researched several brands small crossover suv’s. Finally decided on a Hyundai. I stopped by and did not get the answers I wanted so I sent an on line request. Holly Jensen texted me within a short time. She pairiently and professionally answered all my questions. We set up a time to meet. She greeted me and took time to go through the Kona with me. Steve the sales manger was also very accommodating. Holly is helping me surprise my wife on our 40th anniversary by delivering to our home. She really has taken the time to make the buying experience pleasant

Jan 30, 2019

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Great experience

Knowledgeable, quick ,no nonsense car buying!!!everyone i dealt with was knowledgeable, nice efficient, one of the best car dealerships I’ve worked with! I greatly recommend them !

Jan 27, 2019

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Awesome!!!

Pete and Holly were amazing!!! Listened to me and got me out of my car that I was upside down in and put me in a brand new car with a fabulous percentage rate!!! I’ll never go anywhere else! Not to mention great company! Thank you so much!

Jan 26, 2019

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Great saleslady in your company

Holly she listen and made you feel at ease and was not pushy at trying to sell me a car, she first wanted to help me with my refinance on my car, and than gave a good deal on a new car with a better interest . But what i like most about her she was patient and she listen;

Jan 25, 2019

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Very happy

Very pleased with the whole experience. Holly was very patient with me on my purchase. She stuck with it even when I was undecided. Thanks.

Jan 21, 2019

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Holly was fantastic!

I had been researching the 2019 Hyundai Kona for some time because I was not really happy with my 2016 Honda HRV. The Kona had so much more to offer. I reached out to Holly in this regard and she had all the answers I needed. She made the purchase of my new Kona stress-free and had answers for all of my questions. Holly was incredibly patient while explaining the fun stuff, ie. Apple Play and the hands-free capabilities, as well as the numerous safety features offered, which was very important to me in choosing the Kona. I came away very pleased with my experience at Lithia Hyundai and with the care and expertise shown by Holly.

Jan 17, 2019

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Great

Holly was great. Very helpful. And explained everything in good detail. I only came in to refinance my old car. But Holly was able to get me into a new car. And drop my interest rates by 18 percent.

Jan 16, 2019

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Holly & her team were fantastic

I am a first time car buyer and Holly Jensen & her team made the process very manageable and straightforward. It took a while to find exactly what I was looking for simply because it was a rare car, but Holly kept me updated without being pushy and her team was able to find me exactly what I wanted down to the color and trim! They are one of the bigger dealers around so they get a lot more vehicles in which helped a lot. I shopped around for months before deciding which car to buy & hyundai definitely met all my safety, quality, & fun factor criteria & the fact that the staff at Lithia Hyundai Reno were so professional & helpful made my experience excellent. There are a lot of creepy car salesmen out there but I felt totally comfortable working with Holly. Very happy with my new car & my overall experience

Jan 15, 2019

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Sincere Interest in making sure I was happy

When we met Holly my partner and I knew from the start that she was a person who cared about the experience we would have. Holly was engaged but never pushy. What was fun was that she really knew everything about the SUV we wanted to buy, the Kona Ultimate. In fact it was a coincidence that she had one as well. I had been wanting a small crossover style SUV with AWD and a smaller engine but with a Turbo that you did not have to buy premium gas for. Well Hyundai has it. So we went down to 'look' not intending to buy. I still had 2 months left on my current lease from another car maker. After helping understand our financial concerns and some adjustments, I got a lease amount I could work with and a very good deal. Hyundai had some lease incentives that really helped. I would say that Holly and the dealership really made this purchase happen. We never felt pressure and Holy made sure we had a snack from their snack bar while we were wrapping things up. While we were waiting for some numbers back from finance Holly shared some stories from the heart about our families and where we all grew up. That just doesn't happy in most auto dealerships, in fact it was the best most personable car buying experience ever. And I've bought more than a few cars in my life. Also when managers were needed, it never felt as if our sales associate Holy was being sidelined. That made us feel real comfortable. No heavy good cop bad cop issues. And everyone at Lithia worked as a team and we really felt they wanted us as a customer. Overall the experience was 10 Stars!

Jan 12, 2019

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To the point.

We walked on lot knowing what we wanted. Quick easy and hassle free. We drove away in our amazing Chevy Colorado. Will definitely be doing more business there.

Jan 11, 2019

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Great customer service!

Great place to buy a car from. Holly helped us out and got us into a car we wanted and could afford. Thanks a bunch for all your help. We love our car.

Jan 10, 2019

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Took care of me quickly

I was already pre financed and , the process still was very quick, very little pressure and, I would go again I dont remember the finance or service guys names but they were great as well. I am very Happy with my purchase

Jan 10, 2019

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Holly is Awesome

I gave this dealership a high rating, because they worked their tail off for us.All the other's looked at our credit and laughed. Not, Lithia Hyundai of Reno. They truly care about their customers.

Dec 28, 2018

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Came in looking for a car, left feeling great and happy!

We walked into the dealership looking for help and was greeted by Holly Jensen. She was very friendly, professional, polite and helpful. I was a bit nervous as I’ve never bought a newer car, and spent as much as I did on a car, but everything was made very clear and Holly, along with the finance team went out of their way to give me a great deal on a 2016 Tirbo Veloster. I couldn’t be more happy with the service I received from Holly. Holly, thank you so much for taking the time to handle my wife and I, you sent us off in a great vehicle and brightened our holidays and New Year!! Tabatha Culver, thanks for being and awesome individual and explaining the service side of the vehicle! Dave Lennox, thank you so much for getting us a reduced rate and clarifying the service options we chose, you all rock!!

Dec 23, 2018

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Excellent Service!

Holly Jensen was AWESOME! She listened to my needs and was very responsive over the few weeks we were looking for a car. When she called to tell me she found my car, she was spot on! The transaction itself went very smoothly. This is the second time we bought a Santa Fe from Lithia Hyundai, they will have our business for years to come. Thanks again Holly!

Dec 19, 2018

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Quick and excellent customer service.

We have been customers of Reno Hyundai for several years. This year our lease was up on our 2016 Tucson. We called and were given an appointment to see what our options were in regards to buy out of our lease or re lease a new vehicle. We were introduced to Holly and she immediately knew what we needed. She found us an amazing 2018 with more options than our old Tucson. We then started talking financial issues. I do not remember his name but both he and Holly were so patient. They both worked to get us the best deal that worked for everyone. The dealership closes at 8 but everyone involved stayed until 9:30 to insure our paperwork was correct and everything was completed. Awesome staff and again I cannot praise Holly enough for a quick and painless car buying experience.

Dec 02, 2018

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Holly Jensen @ Sales Department

Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!

Nov 18, 2018

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Overall good experience!

Holly was our salesperson and she was great. Had some issues with one of the managers which initially made us walk from the deal. Holly kept working it for us and we came to a great compromise with a different manager. Highly recommend Holly!

Nov 17, 2018

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Holly is Great!

All the people I have met at Lithia Hyundai are great and Holly is exceptional. I had a lot of questions about the Tucson and she had all the answers both before and after the purchase. A true professional.

Nov 14, 2018

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Made a life long client

Holly worked miracles to get me my car. This was the first time I had ever gone through the car buying process by myself. I never felt pressured, or that Holly wasn’t listening, and she always showed me she cared about my needs. She made a stressful situation so much easier, and exceeded my expectations regarding her customer service. My car buying process took a few days to complete, and Holly made sure to be accessible for any questions or concerns I had. She has definitely made a client for life.

Nov 14, 2018

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HAD A GOOD EXPERIENCE

LITHIA HAD FRIENDLY EMPLOYEES AND THEY WORKED WITH US ON WHAT WE WANTED. WOULD DEFINITELY RECOMMEND THEM TO FAMILY AND FRIENDS AND WILL DEFINITELY BE RETURNING FOR OUR NEXT VEHICLE.

Nov 10, 2018

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Holly is amazing!!!

I was not expecting to walk in and buy a car that day. Dylan sat down with my dad and I and walked me through the financing steps and what would be best for ME financially. I was kind of nervous and was glad that he was helping me see the realistic side of getting my credit up and financing on my own without my dad as a co-signer. He picked a few cars out for us to look at in my price range and handed us into Holly's hands. She was amazing. She showed us a range of options for test drive. She was supportive in the decision that I made even though my dad liked the other car(hahha). During the loan process she was careful to explain all the steps while walking me through this very important financial decision. She was there with me through it all up until the final signature when she happily handed me the keys to my new(to me) car with a smile and a hug. I highly recommend Holly if you are looking to buy a new car with no pressure. She took an often anxiety ridden and scary process and treated us/me with compassion and honesty.

Nov 10, 2018

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Great experience

I worked with holly primarily and also Ali. Both were in good spirits - had great energy - were honest and friendly and very helpful and easy to work with.

Nov 10, 2018

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Fair honest pricing

Best car buying experience I have ever had. No pressure. Honest feedback and answers about financing and payments. Holly was very professional yet very easy to talk with.

Nov 09, 2018

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Outstanding Sales and Customer Service

Our Salesperson was Holly Jensen & she was a great person to work with as she showed compassion & concerns for your direct need. She was able to help find us the right vehicle for our needs & safety of my family. I highly recommend dealing with Holly Jensen when going to Lithia Hyundai of Reno as you will not be disappointed & she will definitely get you into the right vehicle for you & your family. Also Lithia Hyundai of Reno will definitely work with you in terms of getting the right price & deal that specifically fits your needs & Holly Jensen will work hard on getting you that vehicle of your choice. Holly Jensen is an individual that showed she truly cared about my family's need when it came to purchasing our 2019 Hyundai Santa Fe & for that I am truly grateful. Regards Ray Rosales

Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager
Recent Reviews

May 07, 2019

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Fantastic Experience!

Extremely satisfied with my purchase! Cherae is such a easygoing and super approachable car saleswoman, her patient and charismatic attitude made my decision and the buying process a breeze! I also wanna give a special thank you to the sales manager Richard Dvorak and the finance manager Bryan Ogg for their expertise and professionalism in getting me the absolute best deal I could find. The sales team here is the absolute best and I couldn’t be happier. I definitely recommend them to anyone looking for a friendly experience and a great deal. !

Feb 19, 2019

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A Truly Great Experience!!

I will definitely recommend Scott Hix! He was very knowledgeable and patient with me and my purchase. I had to replace my car due to accident. I was very hesitant on going to a dealership alone. Allso knowing I had to get the green light form my girlfriend to buy the car of my dreams. Scott was willing to wait and work with all the circumstances I had. I can't thank him enough!!! Big thanks to the Internet team for all your hard work. I looked at alot of car dealership online and you got me in the doors! Thank you Christopher for making all that paperwork painless!

Feb 07, 2019

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Friendly Staff with little to no Hassle

All the staff members are very nice and accommodating. The vehicles and products are clean, well built and full of features. Only point to make is to ask about any late add on products to the vehicles that will raise the overall price as they do not disclose them early on.

Oct 06, 2018

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Return Customer

Have purchased two Vehicles now from these guys and will definitely be back for another. Very friendly, very fair, and good quality. Highly recommend this Dealership.

Feb 07, 2018

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Fantastic

This is our second car. We love them. The sales staff is courteous and friendly. Great prices and easy to work with all the time.

Dec 18, 2017

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Don't do it

Bought a 2017 Tucson. It has been in the shop more than my house. Currently in the shop for a blown engine at 2500 miles. Do yourself a favor and buy somethimg else.

Nov 02, 2017

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Lb

If anything the process of having 20+ finance company's pull my credit to decision could be improved upon. That might be out if your control but was shocking to get all those notices.

Oct 26, 2017

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GREAT

we when there for a car recall.....and guess what????? We ending up buying a new SUV and love it. We needed one anyways for the snow, they just made it easy to get a new one.

Oct 16, 2017

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Good sales man

Richard is good and very helpful . All the staff that worked with me to get my car is very helpful and friendly. Thank you for the help.

Oct 13, 2017

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Exceptional Sales Experience

Richard Dvorak, best salesman ever! Provided exceptional customer service in a timely fair manner. We would definitely return to this Lithia dealership because of him!! Would NOT recommend David Lennox, Finance Manager.

Sep 01, 2017

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Always a great experience!!!

This is my 5th time buying from this dealership in 12 years. Richard Dvorak has helped me buy my last few cars and has been amazing to deal with. He always walks me through every thing even though I feel like I know it all, I always learn something new about my favorite car. I'm so excited to try my first ever Hybrid. Thank you again Richard for helping me drive away with a beautiful car.

Aug 22, 2017

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Great car buying experience

I had a great experience and was very pleased with the customer service at Lithia Hyundai of Reno...and I love my new car. Richard and Christopher were friendly, helpful, and got me a good deal. Thank you!!!!

Jul 07, 2017

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review

Excellent experience. No pressure and all of my questions were answered. That's it. Short and sweet. This minimum word thing is kind of annoying. Bye

Jun 16, 2017

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Review for Sales - Richard Dvorak is Amazing!

This review only pertains to the sales experience (NOT FINANCE) of my 2017 Hyundai Elantra. I began car shopping on Monday and did some internet shopping. Received a call back that same day from Richard. He advised he was off on Tuesday & Wednesday, but to just give him a call if I wanted to come down and take a look at any vehicles. He gave me his cell number and I ended up calling him Tuesday afternoon. He met me at the dealership and we looked at a few vehicles, checked options, and took a test drive. I told him I was definitely going to buy a vehicle, but would wait until Thursday or Friday since he was off on Wednesday. Well, I started looking online again and realized that the vehicle I wanted (with the options/color I wanted) was the only one on the lot. On Wednesday I again called Richard (on his day off!) and he said no problem, come on down. He had the car being detailed as I arrived. We completed the paperwork and while waiting for the finance manager he went and filled the tank. We had quite a bit of a wait and he waited with us and kept us up to date on the time frame. This was all on his day off! He gave us a tour of the dealership, service, and parts departments. He sat in my new car and helped me set up the Blue Link and showed me some neat options while we waited. Overall this was the absolute best experience I've ever had with a salesman at a car dealership. I would not hesitate to purchase another vehicle from Richard in the future! Very straightforward, honest, and caring individual. He went above and beyond and made the experience a great one!!! Thanks for everything Richard!

May 26, 2017

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Excellent job

Mr.Richard Dvorak was very knowledgeable and very helpful in my process to chose right car for me. Also, process of buying was not long.

May 05, 2017

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Great service!!!

My wife was really impressed with the entire process. They came to my work instead of me having to go to the dealership to sign paperwork which made my day a lot easier. Thank you for making the buying process seamless. My wife really loves the car!!!

Apr 27, 2017

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Excellent dealership to do business worth.

Very friendly and professional. I have bought 3 cars from Hyundai and have my car serviced there as well. I would recommend this dealership to anyone looking to buy a car.

Apr 27, 2017

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New vehicle purchase experience

My salesperson, Richard Dvorak was professional, friendly and attentive. My interest was the new Ionic and at the time of my initial visit, I was able to test drive the new Hyundai Ionic. Upon making my decision, the vehicle I test drove had been sold and I needed to wait until the next shipment arrived. Richard called me on several occasions to keep me informed of the delivery schedule. My purchase went smoothly. Richard introduced me to Matthew Franceschini, service advisor, who was also friendly and professional. My first service appointment was made and I am extremely happy with the service that I received. I highly recommend the new Hyundai Ionic Hybrid and the Lithia Reno Hyundai dealership.

Apr 27, 2017

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My review

Good customer service, friendly clean environment. Like the product my second purchase. Don't like that review has a 25 word minimum. I had said all I wanted to say.

Apr 24, 2017

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Very good service

I went in knowing exactly what i was looking for and was treated appropriately. The salesman focused on my needs and didn't try to sell me anything else. I like that, as car buying can be a bit traumatic, especially if you don't know what vehicle will best suit you. A very straightforward approach. A+

Feb 17, 2017

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Kelly Dahl's experience

I was very pleased with my experience! Richard went above and beyond by traveling to my home to retrieve the car I was trading in!

Feb 12, 2017

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Fred's Tucson

I have purchased three cars from Lithia, every time I was treated well, on the first purchase the salesman picked the car up form another dealer and delivered it to me.

Dec 02, 2016

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New Car Buying Experience

Everyone at Reno Hyundai was very professional. Our experience was pleasant. Richard worked to get us the deal we wanted. We love our Hyundai Sonata Sport. Thank you.

Nov 24, 2016

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new purchase

The only thing that could have been approved was the waiting time when the car was being washed. That was about a 45 minute wait.

Nov 19, 2016

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Hyandai Elantra

Best car ever made. Hyundai knew what they were doing when they made this car and I would recommend it to anyone. So buy a Hyundai.

Nov 04, 2016

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The 2017 Santa few that had to be replaced

After I was towed in theyour had a loaner ready that they reloaded for me. They were fabulous. Dylan made it all happen but his staff was always there.

Oct 12, 2016

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Best Car Buying Experience!

Lithia Hyundai of Reno was an example of a wonderful car buying experience. No pressure sales and respectful negotiations on pricing. Shout out to Richard for being so GREAT!!!

Oct 02, 2016

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Great experience

Richard made my car buying experience seamless and enjoyable. There was no pressure for sales, rather a professional consult of MY wants and needs. Thanks again Richard!!

Sep 29, 2016

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The second car we bought from this dealership

This is the second car we bought from Reno Lithia Hyundai, both were great experiences, we have referred several people as well. With some problems a few months back, the dealership did everything to correct the situation, they were genuinely concerned we were upset. I can't see ever buying a car from another dealership. Thank you for all you did for us.

Aug 25, 2016

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Happy Hyundai

I felt so much better in your dealership than other dealer ship right when I walked in to yours. We made appointment and they where there to great me as I walked in the door. Thy made me feel at ease and I came to the right place,I felt good through out the process and my sales guy was spotted on with answers to my questions. I feel like I made a lot of new friends. And as for the vehicle , it too is spot on . My family is so happy that I picked the santafe. Thankyou for all the help and support and service. Sincerely, Dean Roberts.

Aug 18, 2016

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Awesome car buying experience

Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai!

Aug 11, 2016

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Hyundai Review

Hyundai did an excellent job of selling me my first vehicle. The staff was friendly and informative and extremely helpful! I'm very happy with my purchase.

Aug 05, 2016

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Ripped off.

So I'm getting ready to return my leased Elentra. Brought my original paper work with me; I am in another state. Had 6981.97 down. They over charged me on the car. After the new dealership did my numbers off of my paper work from lithos. My payments should have been $55.00 a month. What were my payments. 178.77. They were planning for me to return it to lithos in Reno. I moved and the new dealership were I'm returning it is shocked. AVOID THIS DEALERSHIP AT ALL COSTS

Jul 28, 2016

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Very Friendly Sales Experience

Richard made the sales event very easy and friendly to accomplish. The offer made by Richard exceeded my expectations. The atmosphere was relaxed and over in just a few minutes.

Jun 19, 2016

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How to survive a marriage to a cannibal

Liked everything about my experience with the exception of paying 165.00 on my old car for a diagnostic that told me that I should probably get a new car. Which I did. The old car I had bought from you was only 6 months into the deal. The dealership and service I rate highly though, and in the years to come, I would always visit you for a car.

Jun 16, 2016

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Santa Fe Purchase

I visited Lithia Hyundai to review the Santa Fe vehicles and after some discussion with Richard Dvorak about the deals Lithia could offer I decided to try Lithia before traveling to the Roseville Hyundai Super Store where I purchased in the past. Richard stepped up and made the deal at Lithia work for me. Thanks Richard.

Jun 09, 2016

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Geat experience

Richard was absolutely awesome. Will go to him again when we need a new Hyundai. Cant say enough good things about Lithia Hyundai. Thanks for treating my Wife and I well.

Jun 02, 2016

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Arnold

This is the 2nd car we picked up from Hyundai and I got to tell you that are sale person Richard Dvorak is fun to work with and helped us all the way to the end of the sale. Thank you Richard ! Thank you Richard Dvorak for all your help. LITHIA HYUNDAI OF RENO

May 26, 2016

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My experience

Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase.

May 01, 2016

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love Hyundai

I loved my elantra I had for 3 years. It was perfect only that it was. Not blue and no sunroof. I drive my cars...it had 72k miles on it. So on a whim found out my credit score and was contacted by Richard. He was great in how he found a new car that was blue, sunroof and heated seats with more bees and whistles than I know what to do with. I got a very good price on my trade in considering the.miles and a lower interest rate on my brand new sonata. Lithia has always been great to me in the sales and service departments. I love my Hyundai!

Apr 29, 2016

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Friendly & professionL

My sales person, Richard Dvorak was very tuned in to my needs and made sure I got the features and color I wanted at a price point I could afford. The finance coordinator, Dave Lennox, assisted me in a friendly and efficient manner as well. I am an extremely happy buyer.?

Apr 02, 2016

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Great

This is the second time I have given you a review. Please see all that I have given prior. I had a very satisfactory experience and the sales man, Bill Khan was exceptional. Thank you

Jan 14, 2016

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Great service, great price, great value.

I was really happy with the entire process of buying our new car. We bought a 2016 Elantra Limited and the car is beautiful. Richard did a great job!!! I wish I could remember the other gentleman's name that helped my wife showing her all the bells and whistles it came with. The warranty compared to other car makers is second to none. Very satisfied!!!

Jan 13, 2016

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Richard Dvorak is an asset!

My sales agent was Richard Dvorak. He went out of his way to see to my needs. He was thorough, friendly, experienced, and did not at any time make me feel like I was a burden when I was asking for the new model that was not in yet. He got me the car I was looking for from another state's dealership and got exactly what I asked for down to every detail. He had it delivered exactly as promised and informed me every step of the way. He set up my first service appt, he set up everything in the car I needed and asked about and did it thoroughly but not to the point I felt was too much time. He was wonderful and I have purchased MANY brand new cars in all makes. He has been the best by far and has earned my future business. Thank you Richard!

Jan 12, 2016

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Amazing

This dealership is amazing. I got more than I expected and this place is more like a family than a business. I am glad my wife and I went. Thank you!

Nov 25, 2015

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good experience

very friendly and great service, would definitely recommend the dealership to others. staff was very professional. Buying the tuscon was an overall a good experience.

Oct 23, 2015

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Great Experience - Most Helpful Staff

I purchased my first Hyundai from Lithia of Reno in 2008, and so happy to have purchased my second one there too! Great staff, very easy to work with, no high pressure at all.

Oct 07, 2015

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Very pleased

Went there to look and left with a brand new dream car. Everything we wanted in a car and the color was what I would have chosen

Jun 25, 2015

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Upgrade to Azera was Great Experience

Trading our 2012 Sonata Turbo for a limited Azera was a fun and pleasant experience. Thanks Richard Dvorak and all the Staff at Lithia Hyundai of Reno. We love our new Azera - really our first fully luxury car.

Jun 04, 2015

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Richrd Dvorak was terrific - no pressure and a good deal.

Richard Dvorak was very good and nice and most accommodating. He even drove the car to where I live, some 250 miles away. I received a very good deal on the vehicle I purchased and would recommend him and the dealership to anyone.

Aug 31, 2014

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Best in the business

Thanks richard for helping me get the deal ! I'm so grateful for car !! Extent customer service !! They really car about there customers ! Great customer service !! Richard is a great to work with !! He will get you the best deal possible !! Thanks Richard !!

Jul 09, 2013

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Went to purchase Turbo Veloster. Internet Sales Mgr.,...

Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted. Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story. Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top

Dec 30, 2012

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Amazing service!! Richard was very friendly and...

Amazing service!! Richard was very friendly and knowledgable. Great cars and many different choices! Kept me coming back until I purchased! Back in ten years!

Aug 03, 2012

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Richard Dvorak was a great with us when we came in...

Richard Dvorak was a great with us when we came in looking to trade in our 2003 Yukon. He was very honest and straight forward with what we should expect to get for our trade in and the price of the 2013 Hyundai Accent we were looking to purchase. I would highly recommend Rick and Reno Hyundai. Our experience was great and we definitely will be going back to see Rick for our next car!

Feb 13, 2012

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Richard went out of his way to provide comparisons of...

Richard went out of his way to provide comparisons of different Sonata vehicles, providing great technical information on how various features work. This greatly helped my wife and I to come to a decision on what to buy. All this he did without imposing any pressure to buy prematurely and making the overall experience pleasureable.

Robert Young

Robert Young

Special Finance Manager
Recent Reviews

Apr 15, 2019

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Great Customer Service!

Went to get a used car and ended up with a brand new 2019 Hyundai Kona, my first new car, I love it! never dreamed of getting new, thank you all for the help, kindness and patience. Very pleasant experience.

Jun 28, 2018

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Bobby Young is the best!

He was amazing and very straight forward. He allowed for everything to get done swiftly and quickly. I really appreciated how he respected what I wanted and did not want, and didn’t pressure me into anything. My overall experience at Lithia Hyundai was great because of him. Where I will definitely continue recommending Hyundai to other people.

Feb 01, 2018

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Works w/ Customer

Interestingly, went in for 15K servicing on 2015 Sonata Sport and ended up driving away with a 2018 Santa Fe Sport AWD. Seems as if everything was in alignment--right color, bells and whistles, financing and CRM. So far a happy camper!

Dec 14, 2017

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Great service

My family received outstanding service from everyone at Lithia...our car broke down while on vacation and the service provided was amazing. From servicing to sales to finance Lithia will always be our #1. Most dealers (in California) are more concerned with sales and not the individual Lithia far exceeded our expectations we walked in thinking we were going to get the run around, however we left feeling like we were apart of the Lithia family!!!! Thank you sooo much

Dec 07, 2017

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I'm very pleased with this experience.

I would highly recommend Lithia and Bobby Young to anyone. Bobby patiently listened and got me exactly what I wanted. I couldn't be more pleased.

Oct 27, 2017

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The value relationship is amazing!

The lease on my Lexus was up and we needed a vehicle that seated at least 6 people. To find that in a new Lexus meant spending in excess of $60,000. At the urging of my wife and not wanting to be a car snob, I did a little online shopping: Enter the Hyundai Santa Fe "Limited Ultimate" with Tech Package. This vehicle is packed with features you can't even get on other cars, or, they're available at a price point that is tens of thousands of dollars higher! As I sat in the car I didn't see a two thousand dollar difference, let alone a twenty thousand dollar difference. And after a short trip on the freeway I was blown away by the ride quality and solitude the quiet cabin provided. Being a Lexus owner for 4 years, and BMW owner before that, my expectations were quite high. In fact, my initial plan was to just lease another Lexus, I'm glad I didn't. The quality of the car I ended up buying at the price I paid is easily the biggest "no brainer" decision I've been faced with in a while. If you are in the market for a premium SUV do yourself a favor and check out a Hyundai Santa Fe, you will be glad you did, and you'll save a boatload of money in the process!

Oct 26, 2017

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Satisfaction

I am completely satisfied with every aspect of purchasing my new car. It was a pleasant process from the time I walked onto the dealership until the time I drove off with my brand new Tyson. Everyone worked diligently to make it a memorable experience and they exceeded my expectations.... Thanks to everyone!

Oct 13, 2017

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consistant experience

third vehicle I purchased from this individual at this dealership. good inventory selections available .service on prior vehicles was professional. I will probably return in three years and buy again.

Aug 19, 2017

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Great service

I have been to a lot of different dealerships not of the such went as far above and beyond for me and my service dog.

Aug 10, 2017

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Satisfactory assistance

All of the people I worked with were very personable and knowledgeable. I felt well take care of. I find it annoying that there is a minimum word limit on the review.

Aug 10, 2017

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2018 Sonata

Third new Sonata I've bought off Pete and always good to see him when I come in for service. Joe really steped up to the plate on this purchase too!

Jul 06, 2017

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3rd car bought here

3rd car I've bought here, and probably will buy from this dealership again, they are always friendly and ready to help you out, their vehicles are on par with other manufacturer s. Quality is there, bang for your buck is there too.

Jun 22, 2017

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Well done

Excellent service, excellent sales person..Bob. Took a bi of time to get the whole thing done but was satisfied with the process. I have bought 4 other cars here so I am considered a good customer they treat you right.

Jun 17, 2017

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Excellent customer service

Great dealership, sales and service. We bought our 2nd car from Lithia Hyundai, and once again could not have asked for better service. We had our 2 children with us, everyone was nice, patient and even made popcorn for my daughter. They answered all of our questions and explained everything. We will definitely be back for our next car.

Jun 01, 2017

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Freindly Staff

Great friendly staff, No pressure sale, great inventory, clean showroom, and very easy to find Dealership, I will buy there again, this is My 4th Hyundai, they build Great cars, and Suv's!.

Terry Petersen

Terry Petersen

Certified Product Specialist
Contact Me
Dealership Experience 2 years 2 months
Industry Experience 50 years 7 months
I have been in the community since 1968, and love the greater Reno area. I owned Reno Mazda Kia for 10 years. Served as President of the Kia Dealers General Counsel. If there is a more avid fisherman among us, I have not met him or her. I am also a huge fan of Sprint Car Racing and just recently gave up driving myself. If you have any questions about any of our diverse inventory here at Lithia Hyundai of Reno, just let me know and I will certainly get you taken care of the right way... Smile and a handshake...
Recent Reviews

Apr 19, 2019

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really easy

Called Terry, and told him what I wanted. Gave him my personal info. Stopped in the next day, Signed my paperwork with Cris, Terry paired my phone with the bluetooth and I was out of there.

Apr 14, 2019

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Good job

I am a difficult customer and Terry Peterson did a great job dealing with me. I made several visits, test drove a couple different vehicles and picked the one i wanted. Then Terry had to put up with me negotiating on every little point until we got to a deal that I was happy with. I will buy my next car from Terry and recommend him to anyone that is interested in buying a Hyundai.

Apr 14, 2019

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Car purchase

I was looking to purchase a car and saw one online. Came to Lithia Hyundai of Reno with my husband and was able to test drive the car with no questions asked. I like to go into a dealership and not feel pressured. Everyone at the dealership was very friendly and polite. Mr. Terry Petersen was my sales person and he took very good care of us! We really appreciate the time and effort he took to get us the best deal possible.

Mar 30, 2019

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Good experience

Terry was very professional and helpful, he was friendly and made our experience very enjoyable, We would recommend this location to anybody and ask for him.

Mar 22, 2019

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Terry was an awesome pleasure!

We went to the dealership with excitement and dread. Sometimes sales guys are super pushy and a bore. When Terry walked up to us I had a good feeling and I was right. Terry showing us cars and working us a deal was fun, no pressure and kind of like hanging with your favorite uncle. Thanks Terry for all your help and we love our car.

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

Feb 15, 2019

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A surpringly pleasant day!

Terry Petersen greeted my daughter and me. Terry is a pro. He and Bryan Ogg made it all happen easily. We both have a Kona.

Feb 14, 2019

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No Pressure and Excellent Customer Service!

Terry Peterson was an awesome Salesman and made everything smooth and as quick as possible! Chris in finance was kind and informative as well! Thank you Terry and Chris!

Jan 21, 2019

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New Truck!!!

Terry was very easy to work with! He made our buying experience easy. The free muffin and coffee was a nice touch!! Loving our new truck!

Jan 11, 2019

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Outstanding customer service.

Bedsides the fact that the quality of the vehicle is top-notch, the sales representative surpasses any other salesperson with whom we have dealt over the years. We appreciated his expertise and friendly manner. We definitely will continue doing business with LITHIA HYUNDAI of Reno.

Nov 02, 2017

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Hyundai Dealership

Loved the dealership and the employees. The three employees we worked with was respectful very knowledgeable! They worked to get us in a car we could afford!

Joe Collazo

Joe Collazo

BDC Lead
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May 12, 2019

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A non-stressed large purchase experience

Ms Cozzi was a real pro thru my purchase experience. I had a specific model in mind and she made the process smooth and understandable. No surprises and we stayed within the financial boundaries I had set. We definitely had a win-win relationship. Got me as a returning customer.

Apr 30, 2019

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Joe and Hannah ROCK !!!

This is the second Hyundai purchased at Lithia, very friendly and knowledged about the car sales business !!! I actually enjoy taking the car in for service !!!

Apr 14, 2019

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Awesome staff ❗️❗️❗️

Joseph and Scott were just great in helping us with our purchase. They were very knowledgeable and respectful of our needs and financial situation. I would highly recommend this dealership to anyone wanting great customer service and awesome cars. BZ to Lithia . 👍🏻👍🏻

Mar 02, 2019

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Returning a Lease and Purchasing a New Car

Our experience with Hyundai and the people who helped make the deal happen was excellent and above and beyond their duty. They were willing to work with us and stay later than needed. They made sure the car was delivered to us in the proper fashion. I special thank you to Scott and Brad in finance for their outstanding service.

Mar 01, 2019

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The best

I wasn't going to Lithia to get an upgrade, I was there for an oil change and 15,000 mile service. Boredom took me around the corner from the waiting area and I meant Joe. I let him know I had changed jobs not long ago so I didn't think I could get a new car at this time. Besides I had just paid for my first year registration two days ago. He showed me a Kona, now I was interested, if it only had Blue Link, my cars didn't. I not only could up grade at this time but I got all the extras I have always wanted. I was sure I wanted another red car and there was one on the lot that had just come in. I had a friend with me that I promised to take look e shopping a Sprouts for some things she needed. Joe said he'd get paperwork and call when it was ready. Couple of hours later Pete Montalvo called and asked me to come on in. I was happy to work with Pete, he sold me Seymour, yes I name my cars. He kept me entertained while finance crunched numbers. I thank him for not just putting me in front of whatever was on the television in the waiting room. Off to talk to David in finance, and now I have Pearl, she is not red, that one sold while I was shopping, she's black, so The Black Pearl, she'll probably get a Jolly Roger in the back window and a ship n the dash. Thanks to all for making a great day. Tabatha in service will still take care of me, Bob, who took time for my test drive, Joe who started the whole thing, Pete for finishing it up and setting up my Blue Link, David for getting me a decent rate on my loan, and the guys that detailed Pearl so she would look good first time I saw her! Lithia Hyundai is one big team that works. This is my third Hyundai and th he second I bought here. Thanks again for all the work you did for me starting with Seymour and ending with Pearl.

Feb 17, 2019

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Wonderful Experience

Wonderful personalities and welcoming smiles, Holly, Joe, Ali, Chris and Matt had made my car purchase easy and my service on my car very experienceable!

Feb 10, 2019

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Great care buying experience!

As a first-time new car buyer, Holly made the shopping experience easy. She was knowledgeable and did everything in her power to ensure that I found the right car for my lifestyle. I was pleased that I was able to trade in my Elantra and negotiate a fair price for the new vehicle. I love my Kona and plan to buy from Lithia again in the future!

Jan 23, 2019

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My experience with yall

I just wanted to say thank you from the bottom of our hearts for the customer service we received. When I decide to get a new car this will be the place I go. They take care of their customers. Hannah and Joe and were awesome.

Dec 05, 2018

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Great Experience

Safety, specifically the IIHS 2018 top safety picks, narrowed the search to a couple of brands and a couple of models, including the Hyundai Sonata. My wife and I drove several cars from several dealers in the Reno, Sparks’ area. As the saying goes, “You never get a second chance to make a first impression” would best describe Lithia Hyundai of Reno. The initial visit was me only, in the “just looking” phase and a test drive of a 2018 Sonata. My expectations were high, with a no games approach with Product Specialist, Dakota Werner. He conceptually agreed and did so with a sense of trust, seldom experienced. I was very impressed with the SEL model and just as impressed with Dakota. Several days later, my wife and I returned to the dealership to possibly make a purchase. Dakota greeted us with the same professional and courteous demeanor as before. Upon choosing a 2018 Sonata Sport and yet another test drive, it was “show” time. Dakota introduced us to Mr. Joseph Collazo, who assisted with the terms of the deal. Again, they both demonstrated a high level of trust and professionalism, resulting in a “no hassle” deal. I’ve since had opportunity to meet some of the support staff in service and parts department, and they too, represent the dealership and Hyundai brand well. I would highly recommend Lithia Hyundai of Reno.

Jul 29, 2018

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Excellent service department!

I had both my Hyundai vehicles serviced in the same day. The service dept took great care of my vehicles and very quickly. The entire department is very friendly and willing to help.

Jul 26, 2018

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10 out of 10

Everyone at this dealership is amazing! They are friendly, helpful and professional. I have been coming here for at least 3 years and will continue coming back. Highly recommend!!

Apr 12, 2018

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Great

This is my 4th car purchasing from Lithia Hyundai and will continue to as they take care of my needs and wants just they way a dealership should.

Mar 08, 2018

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Really Great

Joe always makes getting a new car really pleasant. He has his wonderful new trainees that should be wonderful with him being there role model. Worked with Dakota and he is doing a great job. Everyone is so friendly and it is so nice to walk in and be treated like family.

Feb 28, 2018

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Joe Collazo

More than ready to help. Has a great attitude and always friendly . Did his best to answer or find the answer to all our questions

Jan 08, 2018

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Came back for more!

Our previous buying experience with Lithia Hyundai brought us back in and we once again had a very positive buying experience and purchased a new car here with complete confidence.

Dec 02, 2017

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Great

Everyone was nice and freindly. Very helpful. They answers my questions as best they could. There was some features on the car they could not show me how to do down load.

Oct 26, 2017

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Satisfaction

I am completely satisfied with every aspect of purchasing my new car. It was a pleasant process from the time I walked onto the dealership until the time I drove off with my brand new Tyson. Everyone worked diligently to make it a memorable experience and they exceeded my expectations.... Thanks to everyone!

Sep 08, 2017

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Excellent dealership and service

Our entire experience was excellent. As I said on the previous page Joe Collazo was a friendly salesman with an excellent knowledge of our vehicle Everyone at the dealership was customer service oriented. Not one pushy person. After J.J. delivered my car and showed me everything regarding the operation of it I felt comfortable in driving it. I would recommend your dealership to everyone What a wonderful experience!

Aug 26, 2017

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Great experience!!!

Joe, Pete and Chris were great, pleasure doing business with them. took care of my needs, answered all my questions during the sale and after.

Aug 17, 2017

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Courteous service

Had a great experience. The Financing department took longer than we expected, would be nice if that process was a bit quicker. Overall we very pleased.

Aug 10, 2017

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Satisfactory assistance

All of the people I worked with were very personable and knowledgeable. I felt well take care of. I find it annoying that there is a minimum word limit on the review.

Aug 10, 2017

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2018 Sonata

Third new Sonata I've bought off Pete and always good to see him when I come in for service. Joe really steped up to the plate on this purchase too!

Aug 04, 2017

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They were there

I had a crisis being stuck 3000 miles from home...bad price, long day wait, but they took care of me so I am home with a great sonata

Jul 27, 2017

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New Santa Fe

Had a very good experience during the sale process. The staff was very helpful with follow up questions and in resolving a couple of situations afterwards.

Jul 16, 2017

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Fun painless and friendly

Lithia hyundai was a great choice to buy our car from. I purchased a 2017 hyundai elantra and got the payments i wanted and a competitive interest rate. It was an overall fun experience and the service is impecible even after the purchase

Jul 01, 2017

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Happy customer

Very pleased with my car buying experience and would recommend the sales staff and dealership to anyone. I will be back to have all service and maintenance work done on my new car.

Jun 30, 2017

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Don't want to

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Jun 29, 2017

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A few areas for improvement.

As discussed in my feedback, there were a few problems. The people were good but i could have used more info on how to get service and the warranty. Also, the issue with the price difference was annoying but it was resolved.

Jun 28, 2017

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Excellent experience

Had a great day with purchasing our 2017 Santa Fe today. From the start I worked with Joe Collazo and let me tell you..great experience with Joe. No pushy sales, he was there to listen to my needs and wants, and then went to work on my deal. With in 15 mins I had the numbers that would work for me. No back and forth haggling like years past. We have bought 3 Hyundai's thru Lithia of Reno and it gets better everytime. B. Ali helped us towards the end on other things related to the finishing up of the deal and can't say enough about B. Ali. He took the time to help my wife with several things with the new car to get her set and comfortable before leaving. Also, while Joe and Ali were busy with working our deal, JJ Collazo was always close by to answer any questions or to get us anything we needed to ease the time at the dealership. Quite a big difference from years and dealers past. If you are looking for a great experience and a great vehicle please do yourself a favor and go in and talk to the people of Lithia Hyundai of Reno. I don't think you will regret the time, we sure didn't. Thank you Joe Collazo and B. Ali, and JJ Collazo, it was a pleasure working with you.

Jun 23, 2017

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My Lithia Hyundai of Reno Experience.

I am a three-time buyer of new cars at Lithia Hyundai of Reno. I have been very pleased with my cars and the dealer experience. The sales staff was very knowledgeable and very professional. They made the experience enjoyable. I have all my service done at Lithia, including tire purchases. I try to deal with Carlo, since he has been very helpful, over the years. Unless there is a drastic change, I will continue buying my cars at Lithia.

Jun 22, 2017

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Excellent customer service

You want a great deal with top professionals, go to Lithia Hyundai of Reno. Take the time to visit them and ask for Bryan Ogg or Joe Collazo

Jun 21, 2017

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Outstanding

JJ Collazo Jr. was excellent at what he does, furthermore his father was great for sending us his way. We initially came in to have our used car looked at , the service department exceeded our expectation. I also want to say that David Lennox was more than thorough with his explaination of the financial process. I also enjoyed Bryans straightforward knowledge sharing it really helped my wife and I make the decision to purchase this new car. My wife and left completely satisfied and happy.

Jun 15, 2017

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Dealership Review

This is an outstanding dealership. Everything about them is outstanding. The personnel are first class, friendly, knowledgeable, concerned, and professional. I have been going to this dealership for years and have never been disappointed in the service or treatment.

Jun 13, 2017

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Good experience

Alec was knowledgeable about the car and went above and beyond to ensure I was satisfied. He also bought me a Pepsi when I was extremely stressed. That helped me.

Jun 03, 2017

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Appreciation ..Love my cars

Thank you Bryan Ogg and Lithia hyundai of Reno. I enjoy my service visits and the way my wife and I are greeted as friends every time we come in. Bryan is my car guy and Lithia hyundai of Reno is my dealership

May 25, 2017

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The best

All of the employees were so polite and helpful. We will in the future recommend you to others. We would like to thank JJ his father Jonathan, Dave, Matt, Carlo and all of the other employees. Thank you!

May 11, 2017

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Shirley Review

Everyone at Lithia Hyundai were more than professional, and I will be returning when ever I need to purchase a vehicle in the future. This is the third purchase I have made through Lithia, each time upgrading and I am more than happy with all my vehicles.

May 11, 2017

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These People Are Wonderful!

The staff of Lithia Hyundai always great me with a smile and some with a hug. It is so nice to see these folks. Such a good feeling. Joe, Pete, J.J. Lance just some of the people who always make me feel better, no matter my day. To all of Lithia.... THANK YOU!

May 07, 2017

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Tucson

Overall had a good experience, was frustrating to have to come back a few different times and be met with a different price to have to argue about each time despite already agreeing on a certain price point.

May 04, 2017

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Great place to get a deal on a car

I was very surprised that they even considered my buying a new car with my credit but I needed new tires and $1800+ in maintenance so I really had to consider it when they told me for the same $, I could have a new car with warranty and everything. So, amazingly, after a full day of bartering with the bank on my behalf, they got me a new Accent (their cheapest model but also best mileage), very happy with it. Everything works and better than the previous 2013 Accent. And I have 30 days to make the down payment. If you want a car, they can make it happen

Apr 30, 2017

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Took care of all my needs

I knew I was going to buy a car in the future, yet I had no idea the future would be that soon. We were greeted as soon as we entered the lot and were LUCKY to meet JJ. He was professional and made the process of buying a car easy. If I had to buy a car again he would be the person I would want to take care of my needs. Since we were buying the car out of state there was additional paperwork we needed to complete. I had to make a few calls and send emails to get a response to questions I had, but once JJ was aware he took care of all of my questions the same day. If your going to buy a car go see JJ he is completely one top of things.

Mar 31, 2017

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Great place to buy a car!

My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a new car. Thanks guys! Job well done!!

Mar 16, 2017

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Great product and customer service

Love the vehicle and the staff was great. Salesman made sure all needs where taken care of and vehicle fit family needs! Thank you very much!

Mar 08, 2017

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Good job guys

The family is happy with your dealer ship. I have been getting oil changes from you guys for 10yrs thanks for everything keep up the good work

Feb 23, 2017

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time

Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.

Jan 06, 2017

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Better experience this time around

I purchased a 2015 Sonata and feel cheated from that experience; salesman high pressured for me to pay more than what the car was worth. I didn't think I would ever do business with LIthia Hyundai again. But Joe and JJ were able to demonstrate fairness in price and provided exactly what I was looking for. Joe and JJ are the reason why I give a good review.

Dec 30, 2016

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