Pre-Owned 2020 Genesis G70 2.0T AWD AWD 4dr Car

  • VIN: KMTG44LA0LU045193
  • Stock: LU045193
Retail Price $38,666
Price $39,664
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Basic Info

  • Exterior:
    HAVANA RED
  • Drivetrain:
    AWD
  • Interior:
    BLACK
  • Transmission:
    AUTOMATIC
  • Engine:
    4 Cylinder Engine 2.0L
  • Fuel Efficiency:
    20 CITY / 27 HWY
  • Mileage:
    435

History Report

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Dealership Amenities

  • Complimentary shuttle
  • FREE car wash
  • FREE WiFi
  • Complimentary snacks and beverages
  • Service waiting lounge
  • Cable TV
  • Loaner Vehicles
  • Vehicle test drive road course
  • Popcorn machine
  • Towing Available

Key Features

  • AWD
  • Adaptive Cruise Control
  • Apple CarPlay
  • Backup Camera
  • Blind Spot Monitor
  • Bluetooth
  • Forward Collision Warning
  • Hands-Free Liftgate
  • Interior Accents
  • Keyless Entry
  • Lane Departure Warning
  • Power Seats
  • Satellite Radio Ready
  • Side-Impact Air Bags

Description

$2,400 below Kelley Blue Book! CARFAX 1-Owner, GREAT MILES 435! Heated Seats, Remote Engine Start, Onboard Communications System, Apple CarPlay, Dual Zone A/C, iPod/MP3 Input, Turbo Charged, Alloy Wheels, All Wheel Drive CLICK ME!

KEY FEATURES INCLUDE
All Wheel Drive, Heated Driver Seat, Back-Up Camera, Turbocharged, Satellite Radio, iPod/MP3 Input, Onboard Communications System, Aluminum Wheels, Remote Engine Start, Dual Zone A/C, Apple CarPlay, Blind Spot Monitor, Smart Device Integration, Lane Keeping Assist, Hands-Free Liftgate Rear Spoiler, MP3 Player, Keyless Entry, Remote Trunk Release, Steering Wheel Controls. Genesis 2.0T with HAVANA RED exterior and BLACK interior features a 4 Cylinder Engine with 252 HP at 6200 RPM*.

EXCELLENT VALUE
This G70 is priced $2,400 below Kelley Blue Book.

BUY FROM AN AWARD WINNING DEALER
Lithia Hyundai of Reno sells new Hyundai's, certified pre-owned Hyundai's, and used cars, trucks, and SUV's! We have excellent finance options as low as 0% on select models, in addition to all avilable Hyundai incentives and rebates! We also specialize in second chance financing! We are located in Northern Nevada at 2620 Kietzke Ln. Reno, NV 89502. 775-682-3300. Our hours are Monday-Saturday 8: 30am - 8pm and Sundays 10am - 6pm. 100% customer satifaction is our priority! Please call us today!

Price does not include $449 Dealer doc fee, taxes, and license fees. Price contains all applicable dealer incentives and non-limited factory rebates. You may qualify for additional rebates; see dealer for details.

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Vehicle Details

Exterior

  • Aluminum Spare Wheel
  • Compact Spare Tire Mounted Inside Under Cargo
  • Clearcoat Paint
  • Body-Colored Front Bumper w/Black Bumper Insert
  • Body-Colored Rear Bumper w/Black Bumper Insert
  • Chrome Side Windows Trim and Black Front Windshield Trim
  • Chrome Door Handles
  • Fixed Rear Window w/Defroster
  • Light Tinted Glass
  • Front Windshield -inc: Sun Visor Strip
  • Galvanized Steel/Aluminum Panels
  • Lip Spoiler
  • Chrome Grille
  • Trunk Rear Cargo Access
  • Auto On/Off Projector Beam Halogen Daytime Running Auto High-Beam Headlamps w/Delay-Off
  • LED Brakelights
  • Laminated Glass

Interior

  • 8-Way Driver Seat
  • 8-Way Passenger Seat
  • 60-40 Folding Bench Front Facing Fold Forward Seatback Leatherette Rear Seat
  • Leather/Metal-Look Steering Wheel
  • Front Cupholder
  • Rear Cupholder
  • Front Cigar Lighter(s)
  • Ashtray
  • Valet Function
  • Remote Releases -Inc: Smart Trunk Proximity Cargo Access and Power Fuel
  • HomeLink Garage Door Transmitter
  • Cruise Control w/Steering Wheel Controls
  • Distance Pacing w/Traffic Stop-Go
  • Dual Zone Front Automatic Air Conditioning
  • HVAC -inc: Underseat Ducts and Console Ducts
  • Illuminated Locking Glove Box
  • Driver Foot Rest
  • Interior Trim -inc: Aluminum Instrument Panel Insert, Aluminum Door Panel Insert, Aluminum Console Insert, Metal-Look Interior Accents and Leatherette Upholstered Dashboard
  • Full Cloth Headliner
  • Leatherette Door Trim Insert
  • Leather/Chrome Gear Shifter Material
  • Day-Night Auto-Dimming Rearview Mirror
  • Driver And Passenger Visor Vanity Mirrors w/Driver And Passenger Illumination, Driver And Passenger Auxiliary Mirror
  • Full Floor Console w/Covered Storage, Mini Overhead Console w/Storage and 1 12V DC Power Outlet
  • Front And Rear Map Lights
  • Fade-To-Off Interior Lighting
  • Full Carpet Floor Covering -inc: Carpet Front And Rear Floor Mats
  • Carpet Floor Trim, Carpet Trunk Lid/Rear Cargo Door Trim and Carpet Mat
  • Cargo Area Concealed Storage
  • Cargo Net
  • Cargo Space Lights
  • Tracker System
  • Driver / Passenger And Rear Door Bins
  • Delayed Accessory Power
  • Systems Monitor
  • Outside Temp Gauge
  • Digital/Analog Appearance
  • Seats w/Leatherette Back Material
  • Manual Anti-Whiplash w/Tilt Front Head Restraints and Manual Adjustable Rear Head Restraints
  • Front Center Armrest and Rear Center Armrest
  • 2 Seatback Storage Pockets
  • Perimeter Alarm
  • Engine Immobilizer
  • 1 12V DC Power Outlet
  • Air Filtration

Entertainment

  • Radio w/Seek-Scan, Clock, Speed Compensated Volume Control, Steering Wheel Controls and Voice Activation
  • Window Grid Antenna
  • 2 LCD Monitors In The Front

Mechanical

  • Engine: 2.0L Turbo GDI I4 -inc: Idle Stop-and-Go (ISG)
  • Engine Auto Stop-Start Feature
  • Full-Time All-Wheel
  • 3.73 Axle Ratio
  • Engine Oil Cooler
  • 80-Amp/Hr 740CCA Maintenance-Free Battery w/Run Down Protection
  • 150 Amp Alternator
  • Gas-Pressurized Shock Absorbers
  • Front And Rear Anti-Roll Bars
  • Electric Power-Assist Steering
  • 15.8 Gal. Fuel Tank
  • Quasi-Dual Stainless Steel Exhaust w/Chrome Tailpipe Finisher
  • Strut Front Suspension w/Coil Springs
  • Multi-Link Rear Suspension w/Coil Springs

Safety

  • Side Impact Beams
  • Dual Stage Driver And Passenger Seat-Mounted Side Airbags
  • Blind Spot Detection Blind Spot
  • Forward Collision Mitigation and Rear Collision Warning
  • Tire Specific Low Tire Pressure Warning
  • Dual Stage Driver And Passenger Front Airbags
  • Curtain 1st And 2nd Row Airbags
  • Airbag Occupancy Sensor
  • Driver Knee Airbag
  • Restricted Driving Mode
  • Rear Child Safety Locks
  • First Aid Kit
  • Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners

Tech Specs

  • Vehicle Name: Genesis G70
  • Body Style: Sedan
  • Drivetrain: All Wheel Drive
  • EPA Classification: Compact Cars
  • Passenger Capacity: 5
  • Passenger Volume: 93.8
  • Base Curb Weight: 3673
  • Fuel Economy Est-Combined: 23
  • EPA Fuel Economy Est - City: 20
  • EPA Fuel Economy Est - Hwy: 27
  • Engine Order Code:
  • Engine Type: Intercooled Turbo Premium Unleaded I-4
  • Displacement: 2.0 L/122
  • Fuel System: Gasoline Direct Injection
  • SAE Net Horsepower @ RPM: 252 @ 6200
  • SAE Net Torque @ RPM: 260 @ 1400
  • Trans Order Code:
  • Trans Type: 8
  • Trans Description Cont.: Automatic w/OD
  • Trans Description Cont. Again:
  • First Gear Ratio (:1): 3.96
  • Second Gear Ratio (:1): 2.47
  • Third Gear Ratio (:1): 1.61
  • Fourth Gear Ratio (:1): 1.18
  • Fifth Gear Ratio (:1): 1.00
  • Sixth Gear Ratio (:1): 0.83
  • Reverse Ratio (:1): 2.27
  • Final Drive Axle Ratio (:1): 3.73
  • Cold Cranking Amps @ 0° F (Primary): 740
  • Tons/yr of CO2 Emissions @ 15K mi/year: 7.8
  • Maximum Alternator Capacity (amps): 150
  • Suspension Type - Front: Strut
  • Suspension Type - Rear: Multi-Link
  • Suspension Type - Front (Cont.): Strut
  • Suspension Type - Rear (Cont.): Multi-Link
  • Front Tire Order Code:
  • Rear Tire Order Code:
  • Spare Tire Order Code:
  • Front Tire Size: P225/45WR18
  • Rear Tire Size: P225/45WR18
  • Spare Tire Size: Compact
  • Front Wheel Size: 18 X 8
  • Rear Wheel Size: 18 X 8
  • Spare Wheel Size: Compact
  • Front Wheel Material: Aluminum
  • Rear Wheel Material: Aluminum
  • Spare Wheel Material: Aluminum
  • Steering Type: Rack-Pinion
  • Turning Diameter - Curb to Curb: 37.4
  • Brake Type: 4-Wheel Disc
  • Brake ABS System: 4-Wheel
  • Disc - Front (Yes or ): Yes
  • Disc - Rear (Yes or ): Yes
  • Front Brake Rotor Diam x Thickness: 12.6
  • Rear Brake Rotor Diam x Thickness: 12.4
  • Drum - Rear (Yes or ):
  • Rear Drum Diam x Width:
  • Fuel Tank Capacity, Approx: 15.8
  • Front Head Room: 39.7
  • Front Leg Room: 42.6
  • Front Shoulder Room: 56.3
  • Second Head Room: 36.9
  • Second Leg Room: 34.8
  • Second Shoulder Room: 54.6
  • Wheelbase: 111.6
  • Length, Overall: 184.4
  • Width, Max w/o mirrors: 72.8
  • Height, Overall: 55.1
  • Track Width, Front: 62.8
  • Track Width, Rear: 64.3
  • Min Ground Clearance: 5.5
  • Trunk Volume: 10.5
  • Seventh Gear Ratio (:1): 0.65
  • Eighth Gear Ratio (:1): 0.56
  • Model Group: G70
  • Vehicle Segment: Intermediate Luxury
  • Vehicle Type: Sedan
  • Engine Displacement Units: 2.0
  • Engine Camshaft: DOHC
  • Engine Block Type: aluminum
  • Engine Cylinder Count: 4
  • Engine Valve Count: 4
  • Country of Origin: South Korea Passenger, MPV

Details

  • 4 Cylinder Engine
  • 4-Wheel ABS
  • 4-Wheel Disc Brakes
  • 8-Speed A/T
  • A/C
  • Adaptive Cruise Control
  • Adjustable Steering Wheel
  • All Wheel Drive
  • Aluminum Wheels
  • AM/FM Stereo
  • Apple CarPlay
  • Auto Transmission w/Manual Mode
  • Auto-Off Headlights
  • Back-Up Camera
  • Blind Spot Monitor
  • Brake Assist
  • Bucket Seats
  • Child Safety Locks
  • Compact Spare Tire
  • Cross-Traffic Alert
  • Cruise Control
  • Daytime Running Lights
  • Driver Air Bag
  • Driver Illuminated Vanity Mirror
  • Driver Lumbar
  • Driver Vanity Mirror
  • Dual Zone A/C
  • Electrochromic rearview mirror
  • Electronic Stability Control
  • Front Floor Mats
  • Gasoline Fuel
  • HANDS-FREE LIFTGATE
  • Heated Driver Seat
  • Heated Mirrors
  • Integrated Turn Signal Mirrors
  • Intermittent Wipers
  • iPod/MP3 Input
  • Keyless Entry
  • Lane Keeping Assist
  • Leather Wrapped Steering Wheel
  • MP3 Player
  • Onboard Communications System
  • Pass-Through Rear Seat
  • Passenger Air Bag
  • Passenger Illuminated Visor Mirror
  • Passenger Vanity Mirror
  • Power Door Locks
  • Power Driver Mirror
  • Power Driver Seat
  • Power Passenger Seat
  • Power Steering
  • Power Windows
  • Rear Defrost
  • Rear Head Air Bag
  • Rear Spoiler
  • Remote Engine Start
  • Remote Trunk Release
  • Satellite Radio
  • Side Head Air Bag
  • Smart Device Integration
  • Steering Wheel Controls
  • Tire Pressure Monitoring System
  • Tires - Front Performance
  • Tires - Rear Performance
  • Trip Computer
  • Turbocharged
  • Universal Garage Door Opener
  • Variable Speed Intermittent Wipers
  • Vehicle Anti-Theft System
  • Front Side Air Bag
  • Front Head Air Bag
  • Climate Control
  • Multi-Zone A/C
  • Security System
  • ABS
  • Floor Mats
  • Power Mirror(s)
  • Temporary Spare Tire
  • Traction Control
  • A/T
  • Heated Front Seat(s)
  • Steering Wheel Audio Controls
  • Engine Immobilizer
  • Automatic Headlights
  • Auto-Dimming Rearview Mirror
  • Driver Adjustable Lumbar
  • Leather Steering Wheel
  • Transmission w/Dual Shift Mode
  • Tire Pressure Monitor
  • Bluetooth Connection
  • Telematics
  • Stability Control
  • Keyless Start
  • Auxiliary Audio Input
  • HD Radio
  • Rear Bench Seat
  • Passenger Air Bag Sensor
  • Lane Departure Warning
  • Knee Air Bag
  • Hands-Free Liftgate
  • Driver Restriction Features
  • Requires Subscription

Customer Reviews

Overall Rating 4.8 Out of 5
Based on 17 customer reviews
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Apr 08, 2021

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Cave in in a recommendation and I’m glad I did. Great...

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EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...

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Mar 26, 2021

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Daniel was so helpful and accommodating and easy to work...

Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

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Mar 21, 2021

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Mar 15, 2021

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May 08, 2021

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Cherae was great! I really enjoyed my first car buying...

Cherae was great! I really enjoyed my first car buying experience with her as my dealer, she made me feel comfortable, supported, and she was very professional.

Apr 30, 2021

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The experience with lithia of Hyundai was great. I...

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Mar 29, 2021

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Mar 27, 2021

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I was so nervous going into a dealership and getting a...

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Mar 26, 2021

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Thank You for taking the time to get me my best deal. My...

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Amazing sales rep and financial manager! Brian helped us...

Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!

Apr 19, 2021

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Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Mar 31, 2021

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Tony Roach did a great job showing us the cars and...

Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Mar 19, 2021

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We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

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Holly Jensen

Holly Jensen

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161 Reviews
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Dealership Experience 3 years 9 months
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I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
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May 09, 2021

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Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Mar 09, 2021

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The sales guys were great!!! No pressure to buy they let...

The sales guys were great!!! No pressure to buy they let us take our time and look around. Signing papers were easy. Love the fact they send you home with a flash drive.

Feb 22, 2021

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Rating Holly 5-Stars.Holly was attentive, and listened...

Rating Holly 5-Stars. Holly was attentive, and listened to me as I explained what I wanted in a new vehicle, which helped me feel more comfortable with the car-buying process. She answered my questions and explained information to me I might not have considered. I have to say, the most pleasant car-buying experience I'll ever hope to have. Thank you Holly, and everyone who assisted me on Friday.

Feb 11, 2021

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Awesome service all the way through from when I walked...

Awesome service all the way through from when I walked in, Holly and the whole team was completely extraordinary... definitely best in class customer service.

Feb 03, 2021

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Holly was awesome. I moved here from WI and she went over...

Holly was awesome. I moved here from WI and she went over and above to ensure my purchase was seamless. She exceeded my expectations and I love the Kona I purchased.

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Tony Roach

Tony Roach

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64 Reviews
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Dealership Experience 4 years
Industry Experience 25 years 4 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Apr 19, 2021

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Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Apr 08, 2021

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I feel frustrated, the car had a dent and in our contract...

I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.

Apr 06, 2021

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Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 31, 2021

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Tony Roach did a great job showing us the cars and...

Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.

Mar 26, 2021

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I had a great experience ve buying a new car from Lithia...

I had a great experience ve buying a new car from Lithia Hyundai. The staff is very knowledgeable, and I was in and out very quickly.

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Garrett Clunie

Garrett Clunie

Product Specialist

51 Reviews
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Dealership Experience 9 years 4 months
Industry Experience 9 years 4 months
Recent Reviews

Apr 04, 2021

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EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...

EVERY THING WAS WONDERFUL...THX JUST BOUGHT MY THRID CAR... A SONATA N LINE SEDAN ...OH BOY LOTS OF STYLE ...LOTS OF COMFORT LOTS OF HORSEPOWER....JUST WHAT I WANTED....

Mar 25, 2021

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Very helpful, friendly and accommodating. Not high...

Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Mar 19, 2021

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We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

Mar 11, 2021

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What a joy to work with this company! Matt C. Was just a...

What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves. And my used car is a real little gem. I couldn’t be happier!

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Devin Rogers

Devin Rogers

Finance Manager

87 Reviews
Certified
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Dealership Experience 2 years
Recent Reviews

May 09, 2021

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Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Apr 07, 2021

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I Katheeine Music wish to retract my 1st DealerRater....

I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music

Mar 29, 2021

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After I chose the vehicle I wanted to purchase, the...

After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.

Mar 26, 2021

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Thank You for taking the time to get me my best deal. My...

Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.

Mar 25, 2021

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Very helpful, friendly and accommodating. Not high...

Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.

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Michael Costello

Michael Costello

Credit Specialist- Special Finance

28 Reviews
Certified
Contact Me
Dealership Experience 6 months
Industry Experience 33 years 8 months
I've been in the Reno-Sparks area for over 33 years helping people in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

Apr 17, 2021

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Mike was so sweet and patient! He got me an incredible...

Mike was so sweet and patient! He got me an incredible deal and I couldn’t be happier! I would recommend him in a heartbeat! Thank you!

Apr 11, 2021

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Excellent buying experience with Mike! He was so patient,...

Excellent buying experience with Mike! He was so patient, professional & such a nice person! Would HIGHLY recommend him to everyone! Made the buying experience very nice

Apr 04, 2021

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Mike help me as a buyer and found me a car that suited my...

Mike help me as a buyer and found me a car that suited my needs and was very helpful, he was outstanding, made buying my first car easy

Apr 02, 2021

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Michael Costello (Cos) was extremely patient and helpful...

Michael Costello (Cos) was extremely patient and helpful with finding exactly what I needed. I will definitely recommend him to others looking for vehicles and I am very happy with the experience.

Mar 26, 2021

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Daniel was so helpful and accommodating and easy to work...

Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything

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Robby Young

Robby Young

Sales Associate

54 Reviews
Certified
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Dealership Experience 2 years 11 months
Industry Experience 2 years 11 months
I'm an insurance agent as well as car sales. Able to help out in either way. Not here to only make a sell but make customers and friends for life.
Recent Reviews

Mar 29, 2021

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After I chose the vehicle I wanted to purchase, the...

After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.

Mar 26, 2021

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They were fast friendly and helped us get our car. Got...

They were fast friendly and helped us get our car. Got price from the internet and they made sure that’s what I got which was an excellent deal.

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 06, 2021

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I was not pleased with being Nickle and dimed then found...

I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.

Mar 01, 2021

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I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Mishawn Roach

Mishawn Roach

Business Development Admin
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Dealership Experience 2 years 4 months
I was born in Reno, Nevada raised in Sparks. I have 5 children and 3 grandchildren that I adore. When I am not hanging out with the family, there is nothing better than spending an entire day at the barn with my Equine friends!! I enjoy making people laugh and making new friends.
Recent Reviews

Apr 06, 2021

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Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 26, 2021

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Thank You for taking the time to get me my best deal. My...

Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.

Mar 17, 2021

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Mishawn was fantastic. She had knowledge of any question...

Mishawn was fantastic. She had knowledge of any question thrown at her, she is very nice, extremely helpful. We plan to work with her again in the future.

Feb 10, 2021

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Your salesman bobby was a pleasure! He took time to talk...

Your salesman bobby was a pleasure! He took time to talk about NOT only the car we came ion to see but was also very helpful when we decided we didn't want the model that we thought we did. Bobby was even willing to change all the paperwork when we were thinking of maybe a different color. He definitely went the extra mile. I DID NOT like the fact that all the final paper work was on a little plastic stick, bout the finance guy explained it very well! Thanks for a great car and experience while buying it.

Feb 02, 2021

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I have always had bad experiences whenever I meet the...

I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone

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Chris Clark

Chris Clark

Credit Specialist
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Dealership Experience 11 months
Industry Experience 26 years 7 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

Feb 12, 2021

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Past bad experiences with other dealerships left a bad...

Past bad experiences with other dealerships left a bad taste in the mouth but Chris and company were so easy to work with, I've recommended them to my best friend who I believe is going there today. They set a high bar.

Feb 02, 2021

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Best service ever! They helped through the whole process...

Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.

Jan 19, 2021

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I am very pleased with my experience at Lithia Hyundai,...

I am very pleased with my experience at Lithia Hyundai, everyone was very nice and helpful! Will be coming back in the future for sure!

Jan 15, 2021

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I really enjoyed the service and interaction of staff....

I really enjoyed the service and interaction of staff. They were prompt and efficient. They were all friendly and made us feel welcomed. I will definitely go back and refer friends.

Dec 02, 2020

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Great environment! Highly recommend if you are looking...

Great environment! Highly recommend if you are looking for a new or used car. This team will go above and beyond to make sure your expectations are met!

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Recent Reviews

Mar 03, 2021

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Great experience! This is my third Santa Fe that I’ve...

Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase!

Feb 17, 2021

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My sales person Cherae was fantastic. Explained...

My sales person Cherae was fantastic. Explained everything to me. Made sure I got everything. Her manager however was rude and a bully. Its not as though I need validation for my purchase however NO ONE from the higher management of Finance said thanks for your business or anything. I get why people order cars your Higher management is aweful.

Jul 17, 2020

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My experience here was great!

From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!

Apr 30, 2020

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I am very pleased with this dealership Tony Roach was...

I am very pleased with this dealership Tony Roach was great Tom the used car manager was amazing Dylan they all were great I will buy a car here again

Apr 22, 2020

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The people that attended me were outstanding from start...

The people that attended me were outstanding from start to finish. From calls at specific hours to match my work schedule to an appointment on a day that would benefit me. Thanks so much for the help.

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Mathew Reed

Mathew Reed

Product Specialist
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Dealership Experience 2 years 1 months
Recent Reviews

May 11, 2021

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Amazing sales rep and financial manager! Brian helped us...

Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!

Apr 30, 2021

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The experience with lithia of Hyundai was great. I...

The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.

Apr 09, 2021

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Very modern up to date dealership staff very helpful and...

Very modern up to date dealership staff very helpful and friendly special thanks to Matt for making me and my wife feel important and special

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Feb 19, 2021

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Mathew was great! He was incredibly helpful from start to...

Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!

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Hannah Choquette

Hannah Choquette

Business Development Lead
Recent Reviews

Oct 28, 2020

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Not buying or getting service from here again. Longest...

Not buying or getting service from here again. Longest wait just to sign paper work. Truck was not ready and had to come back. After confirming multiple times with my sales guy the truck was serviced and what things were serviced, I drove up to pick it up. What was said that was done was not. Left with and empty fuel tank, def tank and oil was not changed after being told it was. Oil filter also leaking and after complaining back to the sales guy all I got was it’s out of his hands. At this point I don’t care any more. I don’t trust them and I’d rather do the work myself and know it was done right. I do not recommend this dealer.

Oct 26, 2020

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Friendly, professional, fast, clean. Had a 1:30 pm...

Friendly, professional, fast, clean. Had a 1:30 pm appointment but I was early. They got me in right away, early even! No waiting. Car was done very quickly!

Oct 17, 2020

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had a great experience. traded in my old accent for a...

had a great experience. traded in my old accent for a brand new Tucson. My newly wed wife and I love it so very much.

Oct 08, 2020

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Amazing experience!!! Easy and fast. Hannah and Holly...

Amazing experience!!! Easy and fast. Hannah and Holly were so nice and made the process of leasing a new car a breeze. I will Definitely recommend to all my friends!

Oct 05, 2020

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PJ was very personable and knowledgeable. He made the...

PJ was very personable and knowledgeable. He made the sometimes weary process of purchasing a vehicle much less painful. He came out to my daughter and I with a big smile on his face, and I suddenly didn’t feel so ambivalent anymore.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Mar 20, 2021

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Been here twice, and each time I have received fast...

Been here twice, and each time I have received fast excellent service! I would recommend this place to anyone. Thanks for everything, and love my car!

Mar 13, 2021

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I put towing mirrors on my pick up after I get done with...

I put towing mirrors on my pick up after I get done with that check engine light came on so I called to get an appointment to get it fixed and they gave me appointment for Thursday but I think I’ve got it fixed already so I do thank you

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 06, 2021

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I was not pleased with being Nickle and dimed then found...

I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.

Mar 01, 2021

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I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Chris Romero

Chris Romero

Product Specialist
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Dealership Experience 10 months
Industry Experience 9 years 4 months
Recent Reviews

Apr 08, 2021

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We had the best car buying experience to date! The three...

We had the best car buying experience to date! The three “Chris’s” went above and beyond for our financing needs! They got the job done when others have made us walk in circles ! They were transparent , honest , and met our needs with the size of vehicle we needed! Thank you again and a personal shout out to our sales guy CJ! You rock and we are so grateful !!! Again thank you!

Apr 08, 2021

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Cave in in a recommendation and I’m glad I did. Great...

Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .

Feb 02, 2021

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Best service ever! They helped through the whole process...

Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.

Jan 27, 2021

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We had to reschedule because we didn't know they were...

We had to reschedule because we didn't know they were keeping vehicle over night because it was a diagnostic repair. I didn't really understand the reason to keep it over night.

Dec 26, 2020

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This is the 5th car we have bought from Lithia Hyundai...

This is the 5th car we have bought from Lithia Hyundai and there’s a reason we keep coming back. They are amazing!! Shop here.

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PJ Pourjami

PJ Pourjami

Product Specialist
Recent Reviews

Apr 08, 2021

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I feel frustrated, the car had a dent and in our contract...

I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.

Mar 26, 2021

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It was a great experience for me. Brock and pj took very...

It was a great experience for me. Brock and pj took very good care in explaining how everything works in my new Hyundai elaborate thanks again 👍

Mar 05, 2021

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Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

Mar 04, 2021

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PJ was great to work with, he was very informative. We...

PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!

Feb 20, 2021

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My vehicle had issue 4 days from when I bought it and had...

My vehicle had issue 4 days from when I bought it and had to take it to the service department. Unfortunately the service was awful didn’t make me feel welcome at all I had to keep calling to see what was going on with my vehicle. Seems like the service writer didn’t know what he was doing.

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Dustin Snider

Dustin Snider

General Sales Manager
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Dealership Experience 21 years 3 months
Industry Experience 21 years 3 months
Recent Reviews

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 05, 2021

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Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

Feb 03, 2021

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This place is AMAZING! Dustin & Brian got my daughter...

This place is AMAZING! Dustin & Brian got my daughter into a great car! She was a first time buyer & they helped her through the process! Thanks guys!

Jan 28, 2021

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If I could give more than 5 stars I would! I had the best...

If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))

Jan 03, 2021

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If I could Give 0 rating I would!! I have been a loyal...

If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!

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Ryan Ferris

Ryan Ferris

Product Specialist
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Dealership Experience 4 months
Been in the business for a few months and love hooking people up with great deals on awesome cars and trucks. Avid outdoorsman, family man, and dedicated to my craft. Come by and let me show you how easy it is to buy a car here.
Recent Reviews

Apr 19, 2021

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Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Apr 08, 2021

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Cave in in a recommendation and I’m glad I did. Great...

Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .

Mar 04, 2021

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PJ was great to work with, he was very informative. We...

PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!

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Dan Dunham

Dan Dunham

Master Sales Associate
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Dealership Experience 4 months
Industry Experience 31 years 9 months
Recent Reviews

Apr 07, 2021

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I Katheeine Music wish to retract my 1st DealerRater....

I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music

Mar 26, 2021

Dealership Rating
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Daniel was so helpful and accommodating and easy to work...

Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything

Mar 26, 2021

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Employee Rating

Seems the process was a little easier and quicker then...

Seems the process was a little easier and quicker then most car dealerships. Salesman Daniel Dunham was fantastic. The vehicle is great so far. Enjoyed the whole experience.

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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

Product Specialist
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Dealership Experience 5 months
Industry Experience 17 years 11 months
Recent Reviews

Mar 09, 2021

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Employee Rating

The sales guys were great!!! No pressure to buy they let...

The sales guys were great!!! No pressure to buy they let us take our time and look around. Signing papers were easy. Love the fact they send you home with a flash drive.

Mar 03, 2021

Dealership Rating
Employee Rating

Great experience! This is my third Santa Fe that I’ve...

Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase!

Feb 16, 2021

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They were the best greet u fast and finds something your...

They were the best greet u fast and finds something your looking for fast . smiles and very clean organized and very friendly.i would recommend them to anyone.

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Jayce Robinson

Jayce Robinson

Fresh Start Loan Analyst/Product Specialist
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Dealership Experience 9 months
Recent Reviews

Mar 13, 2021

Dealership Rating
Employee Rating

I put towing mirrors on my pick up after I get done with...

I put towing mirrors on my pick up after I get done with that check engine light came on so I called to get an appointment to get it fixed and they gave me appointment for Thursday but I think I’ve got it fixed already so I do thank you

Mar 08, 2021

Dealership Rating
Employee Rating

We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 01, 2021

Dealership Rating
Employee Rating

I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Kim Murillo

Kim Murillo

Business Development Admin
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Dealership Experience 1 years
Industry Experience 1 years
Recent Reviews

Apr 07, 2021

Dealership Rating
Employee Rating

I Katheeine Music wish to retract my 1st DealerRater....

I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music

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Lillian Davis

Lillian Davis

Business Development Admin
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Dealership Experience 6 months
Industry Experience 4 years 11 months
Recent Reviews

Jan 03, 2021

Dealership Rating
Employee Rating

If I could Give 0 rating I would!! I have been a loyal...

If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!

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Amy Smith

Amy Smith

Business Development Admin
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Dealership Experience 2 months
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Joshua Clunie

Joshua Clunie

Business Development Admin
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Dealership Experience 1 months
Industry Experience 13 years
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