Staff
Service
Lance Smith
Service Advisor
Tabatha Culver
SERVICE ADVISOR
Matt Franceschini
Service Advisor
Matt Ashton
Operations Manager
Brett Roderick
Service Advisor
Donald Ostrom
Service Advisor
Gio Castro
Service Technician
Everett Clunie
Lube Techician
Cuong Ngo
Service Techician
Jeremy Olsen
Service Techician
Chantel Kaminskaya
Assistant Service Manager
Hai Ngo
Service Techician
Otto Sandoval-Carpio
Detailer
Bryan Mazariegos
Service Technician
Drea McGiffin
Business Development Admin
Sales
Bryan Ogg
Finance Manager
Holly Jensen
Certified Product Specialist
Cherae Cozzi
Product Specialist
Devin Rogers
Finance Manager
Tony Roach
Product Specialist
Robby Young
Sales Associate
Mathew Reed
Product Specialist
Garrett Clunie
Product Specialist
PJ Pourjami
Product Specialist
Larry Farrell
Business Development Admin
Hannah Choquette
Business Development Lead
Dustin Snider
General Sales Manager
Michael Costello
Credit Specialist- Special Finance
Mishawn Roach
Business Development Admin
Brian Carter
Inventory Manager
Chris Clark
Credit Specialist
David Diaz
Product Specialist
Chris Romero
Product Specialist
Iris Flores-Garcia
Business Development Lead
Dan Dunham
Master Sales Associate
Ryan Ferris
Product Specialist
Efren Gonzalez-Aguayo
Product Specialist
Jayce Robinson
Fresh Start Loan Analyst/Product Specialist
Lillian Davis
Business Development Admin
Kim Murillo
Business Development Admin
Joshua Clunie
Business Development Admin
Amy Smith
Business Development Admin
Finance
Christopher Osorio
Finance Manager
David Lennox
F&I Manager
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Tom Clark
Used Car Manager
Scott Robert
e Commerce Marketing Manager
Administration
Erin Snider
Dealership Accountant II
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
May 05, 2021
Friendly personnel, very professional .As a customer i...
Friendly personnel, very professional .As a customer i appreciated the kind of services that they extend to my vehicle beyond my expectation. Which is i felt awesome on it.
Mar 26, 2021
Matt F. is the best. He always takes care of my car...
Matt F. is the best. He always takes care of my car needs and fits me in their busy schedule. I don't go anywhere else.
Mar 22, 2021
Lance is the best!! I needed to drop my car off early due...
Lance is the best!! I needed to drop my car off early due to a schedule conflict and he had my car completed AND WASHED ahead of schedule!! The best!
Mar 19, 2021
Lance is the best! Been working on my Hyundai's for at...
Lance is the best! Been working on my Hyundai's for at least 13 years now, never a bad review. Pretty sure my next car will have to be a Hyundai just so I don't have to deal with any other service department.
Tabatha Culver
SERVICE ADVISOR
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
Apr 07, 2021
This Reno, Nv. Dealership continues to give me excellent...
This Reno, Nv. Dealership continues to give me excellent service after purchasing my Hyundai Sonata. I appreciate the knowledge of what my car requires for optimal performance.
Apr 01, 2021
Tabatha is just great. I love going in to get my car...
Tabatha is just great. I love going in to get my car serviced and chatting with her. She is super friendly, nice and very helpful
Mar 29, 2021
I received amazing service from one of your team reps in...
I received amazing service from one of your team reps in the service department Tabatha Culver! She was very responsive and is always a joy to be around! I appreciate her explosive positive energy & efficiency on getting me in and out in a smooth orderly manner! I’ll definitely be back for all my cars service and requirements!
Mar 26, 2021
Tabatha was extremely knowledgeable and friendly. She...
Tabatha was extremely knowledgeable and friendly. She worked efficiently but also made me feel well taken care of! I will definitely want to work with her again!
Bryan Ogg
Finance Manager
May 11, 2021
Amazing sales rep and financial manager! Brian helped us...
Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!
Apr 08, 2021
Cave in in a recommendation and I’m glad I did. Great...
Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .
Apr 04, 2021
EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...
EVERY THING WAS WONDERFUL...THX JUST BOUGHT MY THRID CAR... A SONATA N LINE SEDAN ...OH BOY LOTS OF STYLE ...LOTS OF COMFORT LOTS OF HORSEPOWER....JUST WHAT I WANTED....
Mar 26, 2021
Daniel was so helpful and accommodating and easy to work...
Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Matt Franceschini
Service Advisor
Apr 09, 2021
THE only complaint I have is my car has a recall and the...
THE only complaint I have is my car has a recall and the part is on back order. I was told the part will not be in until June. My personal opinion is recall parts should never be on back order.
Mar 26, 2021
Matt F. is the best. He always takes care of my car...
Matt F. is the best. He always takes care of my car needs and fits me in their busy schedule. I don't go anywhere else.
Mar 23, 2021
Always a good experience very friendly and helpful staff....
Always a good experience very friendly and helpful staff. I took my Tucson in for oil change they were done in less than an hour and rotated my tires at no charge.
Mar 22, 2021
Lance is the best!! I needed to drop my car off early due...
Lance is the best!! I needed to drop my car off early due to a schedule conflict and he had my car completed AND WASHED ahead of schedule!! The best!
Mar 19, 2021
Everyone is always very friendly in there and my...
Everyone is always very friendly in there and my appointment is always on time. Very helpful and knowledgeable about everything. You’re always very knowledgeable when you has questions. 25 words is way too much. I’m running out of things to say. Ha ha See you on my next service. Thank you very much.
Christopher Osorio
Finance Manager
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
Apr 19, 2021
Ryan was amazing, he knew what I wanted and was more than...
Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 26, 2021
Seems the process was a little easier and quicker then...
Seems the process was a little easier and quicker then most car dealerships. Salesman Daniel Dunham was fantastic. The vehicle is great so far. Enjoyed the whole experience.
Mar 21, 2021
Our sales Rep Ton Roach was great to work with. He took...
Our sales Rep Ton Roach was great to work with. He took the time to assess what we wanted in a vehicle so he could show me the models that had exactly what I was looking for. He knew what questions to ask to give a ball park of approval and payments. The only thing I did not like was the length of time we had to spend at the dealership. Paperwork and financing took much longer than expected.
David Lennox
F&I Manager
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
Apr 30, 2021
The experience with lithia of Hyundai was great. I...
The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.
Mar 19, 2021
We buy all our vehicles here, and make sure our friends...
We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.
Mar 04, 2021
PJ was great to work with, he was very informative. We...
PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!
Mar 01, 2021
I had a great time there nobody was pushy your show room...
I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you
Holly Jensen
Certified Product Specialist
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
Mar 09, 2021
The sales guys were great!!! No pressure to buy they let...
The sales guys were great!!! No pressure to buy they let us take our time and look around. Signing papers were easy. Love the fact they send you home with a flash drive.
Feb 22, 2021
Rating Holly 5-Stars.Holly was attentive, and listened...
Rating Holly 5-Stars. Holly was attentive, and listened to me as I explained what I wanted in a new vehicle, which helped me feel more comfortable with the car-buying process. She answered my questions and explained information to me I might not have considered. I have to say, the most pleasant car-buying experience I'll ever hope to have. Thank you Holly, and everyone who assisted me on Friday.
Feb 11, 2021
Awesome service all the way through from when I walked...
Awesome service all the way through from when I walked in, Holly and the whole team was completely extraordinary... definitely best in class customer service.
Feb 03, 2021
Holly was awesome. I moved here from WI and she went over...
Holly was awesome. I moved here from WI and she went over and above to ensure my purchase was seamless. She exceeded my expectations and I love the Kona I purchased.
Cherae Cozzi
Product Specialist
May 08, 2021
Cherae was great! I really enjoyed my first car buying...
Cherae was great! I really enjoyed my first car buying experience with her as my dealer, she made me feel comfortable, supported, and she was very professional.
Apr 30, 2021
The experience with lithia of Hyundai was great. I...
The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.
Mar 29, 2021
After I chose the vehicle I wanted to purchase, the...
After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.
Mar 27, 2021
I was so nervous going into a dealership and getting a...
I was so nervous going into a dealership and getting a new car. Cherae was more than amazing and even when I was stressed she was calm and knew we were going to get me into a car I loved. 100% recommend going to cherae for your new car! Everyone at the dealership were so so nice and friendly! They make it all so easy and effortless. I was shocked when I realized we were done. I will be back for an upgrade :)
Mar 26, 2021
Thank You for taking the time to get me my best deal. My...
Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.
Devin Rogers
Finance Manager
May 09, 2021
Holly Jensen is an excellent sales person.There isn’t...
Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.
Apr 07, 2021
I Katheeine Music wish to retract my 1st DealerRater....
I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music
Mar 29, 2021
After I chose the vehicle I wanted to purchase, the...
After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.
Mar 26, 2021
Thank You for taking the time to get me my best deal. My...
Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.
Mar 25, 2021
Very helpful, friendly and accommodating. Not high...
Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.
Matt Ashton
Operations Manager
Mar 29, 2021
I received amazing service from one of your team reps in...
I received amazing service from one of your team reps in the service department Tabatha Culver! She was very responsive and is always a joy to be around! I appreciate her explosive positive energy & efficiency on getting me in and out in a smooth orderly manner! I’ll definitely be back for all my cars service and requirements!
Feb 25, 2021
They got me in/out in less than an hour. Friendly staff....
They got me in/out in less than an hour. Friendly staff. Very clean office. Everyone wearing masks. Nice waiting area with cable TV I could atach.
Feb 23, 2021
Always the best. I would recommend to anybody. I have...
Always the best. I would recommend to anybody. I have always brought my Tucson here and they are always the best dealership I've delt with. When it comes time to buy another car it will be from lithia.
Feb 11, 2021
I have been dealing with Lithia Hyundai for many years....
I have been dealing with Lithia Hyundai for many years. The service has always been excellent and the employees courteous and helpful. I am satisfied both with the cars and the service.
Jan 24, 2021
I came in to look at used trucks, was immediately greeted...
I came in to look at used trucks, was immediately greeted by Cherae Cozzi. My credit isn't in the best, she worked with me and found a lender who could approve me. If you don't have the best credit, she will go the extra mile to get you approved. I'm happy with my purchase, now I'm on my way to rebuilding my credit.
Dylan Clunie
General Manager
Apr 19, 2021
Ryan was amazing, he knew what I wanted and was more than...
Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Mar 19, 2021
We buy all our vehicles here, and make sure our friends...
We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.
Mar 15, 2021
My salesman David was awesome. He went above and beyond...
My salesman David was awesome. He went above and beyond to make my car shopping experience painless. Dylan the finance guy was funny and made the process quick and efficient .
Mar 05, 2021
Do not buy a Palisade from this place. Huge markup and...
Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.
Tony Roach
Product Specialist
Apr 19, 2021
Ryan was amazing, he knew what I wanted and was more than...
Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.
Apr 08, 2021
I feel frustrated, the car had a dent and in our contract...
I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 31, 2021
Tony Roach did a great job showing us the cars and...
Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.
Mar 26, 2021
I had a great experience ve buying a new car from Lithia...
I had a great experience ve buying a new car from Lithia Hyundai. The staff is very knowledgeable, and I was in and out very quickly.
Robby Young
Sales Associate
Mar 29, 2021
After I chose the vehicle I wanted to purchase, the...
After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.
Mar 26, 2021
They were fast friendly and helped us get our car. Got...
They were fast friendly and helped us get our car. Got price from the internet and they made sure that’s what I got which was an excellent deal.
Mar 08, 2021
We Were in for service ended up trading our 2017 Santa Fe...
We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.
Mar 06, 2021
I was not pleased with being Nickle and dimed then found...
I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.
Mar 01, 2021
I had a great time there nobody was pushy your show room...
I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you
Mathew Reed
Product Specialist
May 11, 2021
Amazing sales rep and financial manager! Brian helped us...
Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!
Apr 30, 2021
The experience with lithia of Hyundai was great. I...
The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.
Apr 09, 2021
Very modern up to date dealership staff very helpful and...
Very modern up to date dealership staff very helpful and friendly special thanks to Matt for making me and my wife feel important and special
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Feb 19, 2021
Mathew was great! He was incredibly helpful from start to...
Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!
Garrett Clunie
Product Specialist
Apr 04, 2021
EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...
EVERY THING WAS WONDERFUL...THX JUST BOUGHT MY THRID CAR... A SONATA N LINE SEDAN ...OH BOY LOTS OF STYLE ...LOTS OF COMFORT LOTS OF HORSEPOWER....JUST WHAT I WANTED....
Mar 25, 2021
Very helpful, friendly and accommodating. Not high...
Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Mar 19, 2021
We buy all our vehicles here, and make sure our friends...
We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.
Mar 11, 2021
What a joy to work with this company! Matt C. Was just a...
What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves. And my used car is a real little gem. I couldn’t be happier!
Brett Roderick
Service Advisor
May 05, 2021
Friendly personnel, very professional .As a customer i...
Friendly personnel, very professional .As a customer i appreciated the kind of services that they extend to my vehicle beyond my expectation. Which is i felt awesome on it.
Mar 29, 2021
I have always received top service, took less time than...
I have always received top service, took less time than they said it would! Gotta love that. I will always keep coming back to this dealership
Mar 25, 2021
Awesome Service. Very professional. Waiting room is clean...
Awesome Service. Very professional. Waiting room is clean and their coffee is good. I recommend to my friends and family. I'm totally satisfied with their service. Thank you
Mar 12, 2021
I brought my Tucson in for service work and was greeted...
I brought my Tucson in for service work and was greeted promptly as I entered the facility with a warm friendly greeting. My appointment wasn't for another 20 minutes but I was seated at Brett's desk promptly and taken care of immediately. The work was finished before I knew it and I was on my way home. I'd recommend their service department with high fives. They get the jog done quickly, efficiently and correctly every time.
Jan 18, 2021
The service department is 2nd to none!!Friendly,...
The service department is 2nd to none!! Friendly, helpful, fast, courteous. If they didn't have the right answer they would get it for you
Steve Leveille
Sales Manager
Mar 17, 2021
They are always great to deal with , always professional,...
They are always great to deal with , always professional, quick and friendly. This my 3rd brand new car I've purchased and I can honestly say that won't go to another dealership.
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Feb 19, 2021
Mathew was great! He was incredibly helpful from start to...
Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!
Feb 02, 2021
I have always had bad experiences whenever I meet the...
I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone
Jan 03, 2021
If I could Give 0 rating I would!! I have been a loyal...
If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!
PJ Pourjami
Product Specialist
Apr 08, 2021
I feel frustrated, the car had a dent and in our contract...
I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.
Mar 26, 2021
It was a great experience for me. Brock and pj took very...
It was a great experience for me. Brock and pj took very good care in explaining how everything works in my new Hyundai elaborate thanks again 👍
Mar 05, 2021
Do not buy a Palisade from this place. Huge markup and...
Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.
Mar 04, 2021
PJ was great to work with, he was very informative. We...
PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!
Feb 20, 2021
My vehicle had issue 4 days from when I bought it and had...
My vehicle had issue 4 days from when I bought it and had to take it to the service department. Unfortunately the service was awful didn’t make me feel welcome at all I had to keep calling to see what was going on with my vehicle. Seems like the service writer didn’t know what he was doing.
Larry Farrell
Business Development Admin
Mar 20, 2021
Been here twice, and each time I have received fast...
Been here twice, and each time I have received fast excellent service! I would recommend this place to anyone. Thanks for everything, and love my car!
Mar 13, 2021
I put towing mirrors on my pick up after I get done with...
I put towing mirrors on my pick up after I get done with that check engine light came on so I called to get an appointment to get it fixed and they gave me appointment for Thursday but I think I’ve got it fixed already so I do thank you
Mar 08, 2021
We Were in for service ended up trading our 2017 Santa Fe...
We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.
Mar 06, 2021
I was not pleased with being Nickle and dimed then found...
I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.
Mar 01, 2021
I had a great time there nobody was pushy your show room...
I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you
Hannah Choquette
Business Development Lead
Oct 28, 2020
Not buying or getting service from here again. Longest...
Not buying or getting service from here again. Longest wait just to sign paper work. Truck was not ready and had to come back. After confirming multiple times with my sales guy the truck was serviced and what things were serviced, I drove up to pick it up. What was said that was done was not. Left with and empty fuel tank, def tank and oil was not changed after being told it was. Oil filter also leaking and after complaining back to the sales guy all I got was it’s out of his hands. At this point I don’t care any more. I don’t trust them and I’d rather do the work myself and know it was done right. I do not recommend this dealer.
Oct 26, 2020
Friendly, professional, fast, clean. Had a 1:30 pm...
Friendly, professional, fast, clean. Had a 1:30 pm appointment but I was early. They got me in right away, early even! No waiting. Car was done very quickly!
Oct 17, 2020
had a great experience. traded in my old accent for a...
had a great experience. traded in my old accent for a brand new Tucson. My newly wed wife and I love it so very much.
Oct 08, 2020
Amazing experience!!! Easy and fast. Hannah and Holly...
Amazing experience!!! Easy and fast. Hannah and Holly were so nice and made the process of leasing a new car a breeze. I will Definitely recommend to all my friends!
Oct 05, 2020
PJ was very personable and knowledgeable. He made the...
PJ was very personable and knowledgeable. He made the sometimes weary process of purchasing a vehicle much less painful. He came out to my daughter and I with a big smile on his face, and I suddenly didn’t feel so ambivalent anymore.
Dustin Snider
General Sales Manager
Mar 08, 2021
We Were in for service ended up trading our 2017 Santa Fe...
We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.
Mar 05, 2021
Do not buy a Palisade from this place. Huge markup and...
Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.
Feb 03, 2021
This place is AMAZING! Dustin & Brian got my daughter...
This place is AMAZING! Dustin & Brian got my daughter into a great car! She was a first time buyer & they helped her through the process! Thanks guys!
Jan 28, 2021
If I could give more than 5 stars I would! I had the best...
If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))
Jan 03, 2021
If I could Give 0 rating I would!! I have been a loyal...
If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!
Michael Costello
Credit Specialist- Special Finance
Apr 17, 2021
Mike was so sweet and patient! He got me an incredible...
Mike was so sweet and patient! He got me an incredible deal and I couldn’t be happier! I would recommend him in a heartbeat! Thank you!
Apr 11, 2021
Excellent buying experience with Mike! He was so patient,...
Excellent buying experience with Mike! He was so patient, professional & such a nice person! Would HIGHLY recommend him to everyone! Made the buying experience very nice
Apr 04, 2021
Mike help me as a buyer and found me a car that suited my...
Mike help me as a buyer and found me a car that suited my needs and was very helpful, he was outstanding, made buying my first car easy
Apr 02, 2021
Michael Costello (Cos) was extremely patient and helpful...
Michael Costello (Cos) was extremely patient and helpful with finding exactly what I needed. I will definitely recommend him to others looking for vehicles and I am very happy with the experience.
Mar 26, 2021
Daniel was so helpful and accommodating and easy to work...
Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything
Anthony Mazzone
New Vehicle Manager
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 03, 2021
Great working with Mike Costello! Smooth deal. Tony...
Great working with Mike Costello! Smooth deal. Tony Mazzone found the Tucson I wanted and went out of state to get it! It was here in a day.
Oct 06, 2020
Friendly, helpful staff make buying a car easy and...
Friendly, helpful staff make buying a car easy and enjoyable. Would buy here again in a heartbeat. Love my new Santa Fe. Thank you all.
Sep 24, 2020
Best Hyundai Dealership in the country the most friendly...
Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!
Sep 17, 2020
We had a pleasant low pressure buying experience, Larry...
We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.
Mishawn Roach
Business Development Admin
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 26, 2021
Thank You for taking the time to get me my best deal. My...
Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.
Mar 17, 2021
Mishawn was fantastic. She had knowledge of any question...
Mishawn was fantastic. She had knowledge of any question thrown at her, she is very nice, extremely helpful. We plan to work with her again in the future.
Feb 10, 2021
Your salesman bobby was a pleasure! He took time to talk...
Your salesman bobby was a pleasure! He took time to talk about NOT only the car we came ion to see but was also very helpful when we decided we didn't want the model that we thought we did. Bobby was even willing to change all the paperwork when we were thinking of maybe a different color. He definitely went the extra mile. I DID NOT like the fact that all the final paper work was on a little plastic stick, bout the finance guy explained it very well! Thanks for a great car and experience while buying it.
Feb 02, 2021
I have always had bad experiences whenever I meet the...
I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone
Tom Clark
Used Car Manager
Apr 07, 2021
I Katheeine Music wish to retract my 1st DealerRater....
I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music
Feb 03, 2021
The sales and finance team was professional,...
The sales and finance team was professional, knowledgeable and it resulted in a overall excellent experience. Robby was exceptional and would recommend him and the dealership to anyone looking for a car
Feb 02, 2021
I have always had bad experiences whenever I meet the...
I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone
Dec 12, 2020
Our salesman Mathew was Great during the sales...
Our salesman Mathew was Great during the sales process. Tom help move it all along , we were told the dealership could Help on accessories,joke
Nov 14, 2020
This is my second purchase from Cherae and Lithia within...
This is my second purchase from Cherae and Lithia within a year! Traded my ‘18 Fusion I bought from her last year (my first *new to me* car) for the ‘20 Palisade that I wanted last year and got a great deal! Cherae stayed in touch and worked with me and when my ducks were finally in a row, she made it happen and got me into the car I wanted all along. They gave me a fantastic rate and worked hard to make it work for my budget. I couldn’t be happier and continue to recommend her and Lithia to everyone I know! If you’re in the market, new or used, go to Lithia Hyundai and ask for Cherae, you won’t be disappointed.
Brian Carter
Inventory Manager
May 11, 2021
Amazing sales rep and financial manager! Brian helped us...
Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!
Apr 19, 2021
Ryan was amazing, he knew what I wanted and was more than...
Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.
Mar 31, 2021
Tony Roach did a great job showing us the cars and...
Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Mar 19, 2021
We buy all our vehicles here, and make sure our friends...
We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.
Scott Robert
e Commerce Marketing Manager
Apr 08, 2021
I feel frustrated, the car had a dent and in our contract...
I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.
Feb 19, 2021
tabatha was awesome. she checked me in and lance checked...
tabatha was awesome. she checked me in and lance checked me out. both were professional, kind and courteous. scott robert is the best and went beyond in helping me. also, loved the much needed exterior car wash.
Dec 17, 2020
Works with you to get the deal you want with little...
Works with you to get the deal you want with little haggling. Liked that you could go on road test by yourself made it easier to try out accessories.
Sep 24, 2020
Best Hyundai Dealership in the country the most friendly...
Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!
Sep 02, 2020
thank you. scott robert is my go to person. dealership...
thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished.
Chris Clark
Credit Specialist
Feb 12, 2021
Past bad experiences with other dealerships left a bad...
Past bad experiences with other dealerships left a bad taste in the mouth but Chris and company were so easy to work with, I've recommended them to my best friend who I believe is going there today. They set a high bar.
Feb 02, 2021
Best service ever! They helped through the whole process...
Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.
Jan 19, 2021
I am very pleased with my experience at Lithia Hyundai,...
I am very pleased with my experience at Lithia Hyundai, everyone was very nice and helpful! Will be coming back in the future for sure!
Jan 15, 2021
I really enjoyed the service and interaction of staff....
I really enjoyed the service and interaction of staff. They were prompt and efficient. They were all friendly and made us feel welcomed. I will definitely go back and refer friends.
Dec 02, 2020
Great environment! Highly recommend if you are looking...
Great environment! Highly recommend if you are looking for a new or used car. This team will go above and beyond to make sure your expectations are met!
Erin Snider
Dealership Accountant II
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Jan 28, 2021
If I could give more than 5 stars I would! I had the best...
If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))
Oct 30, 2020
Always professional, always fast, always the best, lithia...
Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.
Sep 24, 2020
Best Hyundai Dealership in the country the most friendly...
Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!
Sep 02, 2020
I went in to see if I could lower my interest rate on my...
I went in to see if I could lower my interest rate on my Elantra. I walked out with an even better car and incredible rates. Pete and Dustin were incredibly helpful. I will never go anywhere else when buying a car.
David Diaz
Product Specialist
Mar 21, 2021
Our sales Rep Ton Roach was great to work with. He took...
Our sales Rep Ton Roach was great to work with. He took the time to assess what we wanted in a vehicle so he could show me the models that had exactly what I was looking for. He knew what questions to ask to give a ball park of approval and payments. The only thing I did not like was the length of time we had to spend at the dealership. Paperwork and financing took much longer than expected.
Mar 15, 2021
My salesman David was awesome. He went above and beyond...
My salesman David was awesome. He went above and beyond to make my car shopping experience painless. Dylan the finance guy was funny and made the process quick and efficient .
Mar 14, 2021
Awesome, helpful and clean. Great service and...
Awesome, helpful and clean. Great service and knowledgeable staff. My wife and I were treated great, and we found the perfect car for our family thanks to David's help!
Mar 11, 2021
What a joy to work with this company! Matt C. Was just a...
What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves. And my used car is a real little gem. I couldn’t be happier!
Mar 05, 2021
Do not buy a Palisade from this place. Huge markup and...
Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.
Donald Ostrom
Service Advisor
Jan 18, 2021
The service department is 2nd to none!!Friendly,...
The service department is 2nd to none!! Friendly, helpful, fast, courteous. If they didn't have the right answer they would get it for you
Nov 19, 2020
PJ was so helpful and accommodating, although I had came...
PJ was so helpful and accommodating, although I had came to this dealership a few times before but wasn’t successful to finance a car but PJ was able to get me approved for financing a brand new 2020 Elantra with 0% APR. I 100% recommend PJ to everyone to anyone who wants to have a smooth buying experience.
Nov 04, 2020
5 Stars!! Matt in Sales is amazing!!! We traded in my...
5 Stars!! Matt in Sales is amazing!!! We traded in my Escalade for a BMW X5. When we got the BMW home it started pouring out coolant. Called Matt and he arranged for a tow truck. My BMW is getting fixed and I’m so happy! They have amazing customer service and go above and beyond.
May 01, 2020
Tabatha takes care of all of my cars, even my kids cars....
Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.
Mar 27, 2020
Professional, friendly and clean, made it easy to trade...
Professional, friendly and clean, made it easy to trade in my car and upgrade to my new vehicle. Got exactly what I wanted. I would recommend and I will definitely consider purchasing my future vehicles here.
Chris Romero
Product Specialist
Apr 08, 2021
We had the best car buying experience to date! The three...
We had the best car buying experience to date! The three “Chris’s” went above and beyond for our financing needs! They got the job done when others have made us walk in circles ! They were transparent , honest , and met our needs with the size of vehicle we needed! Thank you again and a personal shout out to our sales guy CJ! You rock and we are so grateful !!! Again thank you!
Apr 08, 2021
Cave in in a recommendation and I’m glad I did. Great...
Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .
Feb 02, 2021
Best service ever! They helped through the whole process...
Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.
Jan 27, 2021
We had to reschedule because we didn't know they were...
We had to reschedule because we didn't know they were keeping vehicle over night because it was a diagnostic repair. I didn't really understand the reason to keep it over night.
Dec 26, 2020
This is the 5th car we have bought from Lithia Hyundai...
This is the 5th car we have bought from Lithia Hyundai and there’s a reason we keep coming back. They are amazing!! Shop here.
Dawn Arguello
Asst Parts Mgr
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Sep 09, 2020
Matt was very friendly and made sure he addressed any...
Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .
Jun 26, 2020
Had my first oil change. They did a great job. On time....
Had my first oil change. They did a great job. On time. Very nice to deal with will answer all of your questions. So far the advisors are on top of things. Thank you
Apr 07, 2020
We’re very awesome the customer service were nice got me...
We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin
Mar 24, 2020
Great Service. Always willing to Help!!!Tabitha is...
Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.
Iris Flores-Garcia
Business Development Lead
Mar 03, 2021
Great experience! This is my third Santa Fe that I’ve...
Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase!
Feb 17, 2021
My sales person Cherae was fantastic. Explained...
My sales person Cherae was fantastic. Explained everything to me. Made sure I got everything. Her manager however was rude and a bully. Its not as though I need validation for my purchase however NO ONE from the higher management of Finance said thanks for your business or anything. I get why people order cars your Higher management is aweful.
Jul 17, 2020
My experience here was great!
From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!
Apr 30, 2020
I am very pleased with this dealership Tony Roach was...
I am very pleased with this dealership Tony Roach was great Tom the used car manager was amazing Dylan they all were great I will buy a car here again
Apr 22, 2020
The people that attended me were outstanding from start...
The people that attended me were outstanding from start to finish. From calls at specific hours to match my work schedule to an appointment on a day that would benefit me. Thanks so much for the help.
Gio Castro
Service Technician
Jan 07, 2021
Lithia Hyundai of Reno has always been good to me. From...
Lithia Hyundai of Reno has always been good to me. From sales to service they are top notch. And they will take good care of you. I have never had a bad experience and I will continue to deal with this dealership. They have been instrumental in helping me get my credit back in shape. For that I am truly grateful. Think you with you Hyundai of Reno Sincerely Jeff Gates
Nov 11, 2020
I love Lithuanian Hyundai! I bought my car there and it’s...
I love Lithuanian Hyundai! I bought my car there and it’s a awesome car! I’ll never get rid of this car, the service dept. is awesome as well, I get lifetime oil changes and that means a lot in today’s economy, one less thing you have to worry about! No major problems with my vehicle and the personal service from this dealership is great I recommend this place to anyone looking for peace of mind when buying a car!
Nov 06, 2020
staff was amazing. i enjoyed working with all the staff....
staff was amazing. i enjoyed working with all the staff. they helped me get what i needed. they went above and beyone there work needs and made sure my car was better then when i brought it
May 15, 2020
Lithia hyundai Reno dealer very clean place hyundai...
Lithia hyundai Reno dealer very clean place hyundai personal so profesionals service exellent job bud oil change took 1hour and half i understand you are a busy places bud you have to taker of it thank you lithia hyundai dealer see you on my next oil change
Apr 22, 2020
Fast and very friendly service. Thank you for being open...
Fast and very friendly service. Thank you for being open during pandemic and taking several steps to make sure we had access to hand sanitizer.
Everett Clunie
Lube Techician
Nov 06, 2020
staff was amazing. i enjoyed working with all the staff....
staff was amazing. i enjoyed working with all the staff. they helped me get what i needed. they went above and beyone there work needs and made sure my car was better then when i brought it
Oct 30, 2020
Always professional, always fast, always the best, lithia...
Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.
Jul 27, 2020
Great service Dept.
Great doing business with the Dealership personal .the people at the dealership were friendly and very helpful and answered all my questions and concerns that I had.
Jul 23, 2020
Best service department in town!! Tabatha always takes...
Best service department in town!! Tabatha always takes such great care of me and everyone is so friendly!! She stayed in contact with me throughout the day letting me know the status and then my car was actually ready 2 hours early!! Love love love it here!!
Feb 23, 2017
time
Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.
Cuong Ngo
Service Techician
Nov 13, 2020
My service advisor Tabatha Culver is absolutely amazing....
My service advisor Tabatha Culver is absolutely amazing. She is knowledgeable and professional and takes great care of my two Hyundai's..It's always a pleasure and comforting to have her handle my cars needs. She is honest and fair and I totally trust her advice.
Oct 26, 2020
Friendly, professional, fast, clean. Had a 1:30 pm...
Friendly, professional, fast, clean. Had a 1:30 pm appointment but I was early. They got me in right away, early even! No waiting. Car was done very quickly!
Sep 18, 2020
Great service staff is always friendly. I know I can...
Great service staff is always friendly. I know I can leave my car there and know it’s being taken care of by the best people.