Staff
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Sales
Dan Dunham
Master Sales Associate
Ryan Ferris
Assistant Sales Manager
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Larry Farrell
Business Development Admin
Chris Clark
Credit Specialist
Joshua Clunie
Business Development Admin
Cesar Sanchez
Product Specialist
Kim Murillo
Business Development Admin
Wes Wilson
General Sales Manager
David Paganini
Product Specialist
Chance Robinson
Product Specialist
Joshua Boyce
Product Specialist
David Paganini
Product Specialist
Robert Philpot
Product Specialist
Internet
Holly Jensen
Internet Sales Specialist
Michael Costello
Internet Sales Specialist
Levi Williams
Internet Sales Manager
Iris Flores-Garcia
Business Development Lead
Gaby Temprano
Business Development Admin
Finance
Devin Rogers
Finance Manager
Tony Roach
Finance Manager
Service
Lance Smith
Service Advisor
Jeremy Olsen
Service Manager
Trisha Stone
Service Advisor
Everett Clunie
Lube Techician
Donald Ostrom
Service Advisor
Chantel Hughes
Asst Service Manager
Bryan Mazariegos
Service Technician
Cuong Ngo
Service Techician
Hai Ngo
Service Techician
Otto Sandoval-Carpio
Detailer
Parts
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
Jun 09, 2025
I had a 2022 Santa Fe that had 40,000 miles on it when I
I had a 2022 Santa Fe that had 40,000 miles on it when I had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t worry about the time needed for repair. Later when it had 48,000 miles on it I had to have it towed because the other two fuel injectors failed. This time I didn’t have a car to drive while it was fixed. I was told by my service advisor that because it was in warranty Lithia would pay for a rental car as they did not have any loaner cars available. Well it took two weeks to replace all 4 of the fuel injectors. My rental bill was $900. I submitted my request for reimbursement and was told that it would be reviewed and I would hear back it they decided to reimburse me. I received emails with questions regarding my submission. The last one want proof that I paid the dealership for the repairs. I sent in the receipt where it was 0 because it was covered under warranty. There is no cancelled check or other proof that I paid 0. Obviously the local sales rep does not know that his company does not readily refund customer for rental cost even if the problem is within warranty. I can’t believe that this is how a company treats its customers. They should have replaced all 4 of the fuel injectors the first time and they certainly should reimburse for the rental costs when they keep your only car for two weeks to replace parts that failed before the warranty expires. I also purchased and extended warranty beyond the regular 60,000 miles. I have not heard back from the company regarding reimbursement yet (over two months) and I doubt that I will receive anything from them. I have since sold my Santa Fe and would never buy one again nor encourage anyone else from buying one. I don’t blame the local service rep but I do feel the company is not supportive of those who buy their vehicles.
May 22, 2025
It's a pleasure dealing with this company.
It's a pleasure dealing with this company. Lance Smith is awesome to work with. Always goes the extra mile to help you out.
May 21, 2025
Had a recall on my car, I have to say the customer
Had a recall on my car, I have to say the customer service was great. They stayed in contact and were very helpful.
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
May 20, 2025
Clean several people to ask questions and very busy It
Clean several people to ask questions and very busy It was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they are trying to handle
Holly Jensen
Internet Sales Specialist
Jun 14, 2025
Holly was the greatest she was so helpful she really
Holly was the greatest she was so helpful she really helped getting me a deal
Jun 13, 2025
Holly was great and so was the finance guy i dealt with.
Holly was great and so was the finance guy i dealt with. friendly, helpful, and overall had a good car buying experience the whole process between test drive and leaving with the car was maybe like 2 hours and i left with a payment i was happy with. Side note I wanted to see a specific vehicle i saw online and she showed me the one i was there for it seems like a simple or standard thing to do but a few other dealerships in town bait and switch with good priced vehicles online ,i had made appointments to look at vehicles and when i got there magically they couldn't find them and tried showing me other ones i didn't want which lost them my business
May 10, 2025
The dealership was clean amd quiet.
The dealership was clean amd quiet. The sales people were ready to help when we needed them and gave us the space we needed to look at cars without feeling pressured.
May 05, 2025
Fast!
Fast! No xx waiting around. We’d found great price through Consumer Reports, and Lithia matched it. Excellent service.
May 02, 2025
Holly was very knowledgeable and made the purchase
Holly was very knowledgeable and made the purchase process very easy. She took care of everything and I appreciate her wit and willingness to take the time to answer every question
Devin Rogers
Finance Manager
Jun 14, 2025
Holly was the greatest she was so helpful she really
Holly was the greatest she was so helpful she really helped getting me a deal
Jun 13, 2025
Holly was great and so was the finance guy i dealt with.
Holly was great and so was the finance guy i dealt with. friendly, helpful, and overall had a good car buying experience the whole process between test drive and leaving with the car was maybe like 2 hours and i left with a payment i was happy with. Side note I wanted to see a specific vehicle i saw online and she showed me the one i was there for it seems like a simple or standard thing to do but a few other dealerships in town bait and switch with good priced vehicles online ,i had made appointments to look at vehicles and when i got there magically they couldn't find them and tried showing me other ones i didn't want which lost them my business
Jun 02, 2025
The best car by experience of my life!
The best car by experience of my life! Dan was a great salesman who truly cares about his customers and their needs.
May 29, 2025
Purchased an Elantra and Dan Durham was a fantastic
Purchased an Elantra and Dan Durham was a fantastic salesperson to interact with during that process
May 28, 2025
Dealership has friendly people employed there.
Dealership has friendly people employed there. Didn’t feel high pressured. Found the car I wanted and they tried to make it work.
Tony Roach
Finance Manager
Jun 08, 2025
Your nice as xxxx!
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!!
Jun 07, 2025
Chris was a professional sales person with knowledgeable
Chris was a professional sales person with knowledgeable information, no pressure and a friendly disposition.
Jun 05, 2025
Great to work with and very friendly.
Great to work with and very friendly. We will refer our friends and family as well.
Jun 02, 2025
We were the last sale of the day at lithia hyundai and
We were the last sale of the day at lithia hyundai and were hurried out the door. I ended up having to pay for a body shop inspection due to the car having damage shown on the carfax and the bed being removed, didn't get the floor mats or second key that was communicated as being at the dealer by the salesman. Should have had the sales manager put it in writing that these were things they were committed to. Bad customer service, bad experience all around. I would not buy another car from them and will not tell people I know to do so either
May 29, 2025
Purchased an Elantra and Dan Durham was a fantastic
Purchased an Elantra and Dan Durham was a fantastic salesperson to interact with during that process
Dylan Clunie
General Manager
Apr 18, 2025
I would like to say that I’ve been with Hyundai for more
I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lance Smith is one of the finest young men very polite, very helpful and always goes out of his way to help you
Mar 12, 2025
My experience with Lithia Hyundai was absolutely
My experience with Lithia Hyundai was absolutely wonderful. I love my new Santa Fe hybrid and have recommended the dealership to my friends and anyone who asks about my vehicle. My husband had already purchased two vehicles from Lithia Hyundai over the years and has always been pleased with the customer service and friendly staff. No pressure, great prices and a clean welcoming establishment
Jan 17, 2025
Totally awesome we were in and out within a couple of
Totally awesome we were in and out within a couple of hours. Great interest rate.
Nov 05, 2024
Lithia always provide good customer service.
Lithia always provide good customer service. 90% of the time they are knowledgeable and fair
Aug 28, 2024
Great job easy could improve credit company's that's
Great job easy could improve credit company's that's probably out of Lithias control
Dan Dunham
Master Sales Associate
Jun 02, 2025
The best car by experience of my life!
The best car by experience of my life! Dan was a great salesman who truly cares about his customers and their needs.
May 29, 2025
Purchased an Elantra and Dan Durham was a fantastic
Purchased an Elantra and Dan Durham was a fantastic salesperson to interact with during that process
May 08, 2025
Daniel Dunham!
Daniel Dunham! Reason I’m at Hyundai! Everyone was hands on great after meeting with Dan.
May 08, 2025
Pleasant and knowledgeably staff.
Pleasant and knowledgeably staff. Clean facility No pressure and complete the sale in a reasonable amount of time.
Apr 24, 2025
Salesperson said I would get the NCAS charging adapter
Salesperson said I would get the NCAS charging adapter for free but Hyundai is now saying i need to pay for it.
Ryan Ferris
Assistant Sales Manager
Apr 03, 2025
David was very friendly as we met on the lot.
David was very friendly as we met on the lot. He showed me every car I wanted.
Mar 26, 2025
Unfortunately my new vehicle had a scratch on the
Unfortunately my new vehicle had a scratch on the windshield-the service department installed a new windshield. The service team was very kind and helpful. They took care of us in a timely manner.
Mar 15, 2025
Dan Dunham (sales) and Lance (service) are great to work
Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive.
Mar 11, 2025
Outstanding customer service, efficient processes
Outstanding customer service, efficient processes positive overall experience. Showed great dealership reputation will definitely attract more satisfied customers.
Feb 13, 2025
I’m always taken care of here and will continue coming
I’m always taken care of here and will continue coming back to this dealership for all my vehicle needs. As long as all the hard and dedicated work continues, I’ll be a loyal customer. Special thanks to Joshua Clunie for helping me lower my car payment by hundreds!
Michael Costello
Internet Sales Specialist
Jun 02, 2025
The best car by experience of my life!
The best car by experience of my life! Dan was a great salesman who truly cares about his customers and their needs.
May 24, 2025
Great group.
Great group. Mike worked hard to find our car. We will be back. This was our 3 hyundai purchase and second new one.
May 09, 2025
My experience was satisfactory and I am happy with my
My experience was satisfactory and I am happy with my purchase. I would buy a vehicle from them again in the future.
Apr 28, 2025
Quick and efficient.
Quick and efficient. Great deal for my trade in. Fantastic car. Love the 10 year warranty. First Hyundai and am very pleased ??
Apr 18, 2025
I would like to say that I’ve been with Hyundai for more
I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lance Smith is one of the finest young men very polite, very helpful and always goes out of his way to help you
Jeremy Olsen
Service Manager
Jun 08, 2025
Your nice as xxxx!
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!!
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Apr 15, 2025
My time at this dealership is always well spent.
My time at this dealership is always well spent. Everyone that I deal with gives their utmost for us
Apr 09, 2025
Easy to schedule, ensured parts were in stock for Genesis
Easy to schedule, ensured parts were in stock for Genesis and staff was friendly either updates on car status.
Mar 27, 2025
We had a rough start but after a week they fixed the
We had a rough start but after a week they fixed the problem and made it right
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Jun 02, 2025
We were the last sale of the day at lithia hyundai and
We were the last sale of the day at lithia hyundai and were hurried out the door. I ended up having to pay for a body shop inspection due to the car having damage shown on the carfax and the bed being removed, didn't get the floor mats or second key that was communicated as being at the dealer by the salesman. Should have had the sales manager put it in writing that these were things they were committed to. Bad customer service, bad experience all around. I would not buy another car from them and will not tell people I know to do so either
May 17, 2025
Luke was great and really helped us out buying our first
Luke was great and really helped us out buying our first vehicle, but the company had promised to send us all of the documents we had signed via email and we have yet to receive any of them a month later even after emailing about it as well. Get your paperwork while you’re there. :/
May 14, 2025
Good and bad.
Good and bad. Lucas is awesome. Service department needs work. Communication with them is terrible
May 02, 2025
They had what I needed but the price was more than I
They had what I needed but the price was more than I expected. Overall not bad.
Apr 07, 2025
The service center did a fantastic job of correcting an
The service center did a fantastic job of correcting an issue with the hood of my car.
Trisha Stone
Service Advisor
Jun 08, 2025
Your nice as xxxx!
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!!
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Apr 15, 2025
My time at this dealership is always well spent.
My time at this dealership is always well spent. Everyone that I deal with gives their utmost for us
Mar 29, 2025
Good service didn’t have to wait to long had appt ran
Good service didn’t have to wait to long had appt ran out of chocolate chip cookies
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Steve Leveille
Sales Manager
Jun 05, 2025
Great to work with and very friendly.
Great to work with and very friendly. We will refer our friends and family as well.
May 09, 2025
Not happy with the managers when they gave me a different
Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me
Mar 27, 2025
We had a rough start but after a week they fixed the
We had a rough start but after a week they fixed the problem and made it right
Jan 17, 2025
Totally awesome we were in and out within a couple of
Totally awesome we were in and out within a couple of hours. Great interest rate.
Jan 16, 2025
The whole experience from start to finish was fantastic.
The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful.
Larry Farrell
Business Development Admin
Jun 08, 2025
Your nice as xxxx!
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!!
May 03, 2025
Salesman was extremely helpful and the deal that I
Salesman was extremely helpful and the deal that I received was very fair. I would buy another car from them.
May 03, 2025
Salesman was extremely helpful and the deal that I
Salesman was extremely helpful and the deal that I received was very fair. I would buy another car from them.
Mar 29, 2025
I’ve bought two cars from this dealership over the last
I’ve bought two cars from this dealership over the last ten years. I’ve had my oil changed and have had excellent service experiences.
Dec 23, 2024
Larry and Josh went above and beyond to help us get the
Larry and Josh went above and beyond to help us get the new vehicles that we needed when we needed them. We own three vehicles that we bought from Lithia Hyundai of Reno. I would say that we are very satisfied.
Everett Clunie
Lube Techician
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Apr 12, 2025
The service was prompt and good I will be life long
The service was prompt and good I will be life long Hyundai customer soo I’m happy
Apr 09, 2025
Easy to schedule, ensured parts were in stock for Genesis
Easy to schedule, ensured parts were in stock for Genesis and staff was friendly either updates on car status.
Mar 31, 2025
Very professional and friendly customer service
Very professional and friendly customer service 👍👍👍👍 I'm very happy with your service 😀 thanks you
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Donald Ostrom
Service Advisor
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Mar 22, 2025
Excellent group to work with.
Excellent group to work with. From sales down to finance I can’t recommend them enough
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Chris Clark
Credit Specialist
Jun 11, 2025
Friendly staff, smooth buying process, and great
Friendly staff, smooth buying process, and great selection—Lithia Hyundai of Reno exceeded expectations and impressed us.
May 10, 2025
Thank you very much, I appreciate it.
Thank you very much, I appreciate it. Thank you for the Bluetooth, A lot of work.
May 09, 2025
Not happy with the managers when they gave me a different
Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me
Jan 25, 2025
I felt like I was constantly being ripped off and tricked
I felt like I was constantly being ripped off and tricked out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking for suckers. Salesman response “well, if you saw something less online, we can MAYBE honor it. Flimsy. Your $1000 dealer add on for whatever you made up on paint and seat treatment is just a joke. NOBODY could explain what it was, just brushed it off like they knew it was a “necessary scam”. And my car is Matte - did you really coat it? Was it specialized for Matte? I asked for proof and just got himms and haws. This is sad salesmanship and a embarrassment to your dealership. I paid cash, did not authorize my credit run, and they did illegally anyway. after all done, I realized I bought one of the most expensive cars on lot, and it didn’t have floormats. When I asked one of the 3 people selling it to me, the response “oh yeah, some don’t - we complained about that already”. No solution, just shirking responsibility. Maintenance comes with the car, now I get constant emails telling me to “come in for good deal $200 first maintenance”. To be honest, I dread coming in to your dealership again and getting harassed to buy things not necessary… I may just drive to carson city to avoid.
Dec 06, 2024
Was great experience with all involved was never
Was great experience with all involved was never pressured. We brought the elantra back and drove off the lot with new 2024 kona
Chantel Hughes
Asst Service Manager
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Jan 10, 2025
I WAS NOT ORIGINALLY GOING TO WRITE BUT I STARTED
I WAS NOT ORIGINALLY GOING TO WRITE BUT I STARTED THINKING IF I WERE THE SUPERVISOR OF THIS DEPARTMENT I WOULD ASK MY PEOPLE TO TRY TO LOOK MORE UNIFORM, THEY TRULY DON'T LOOK AS THOUGH WANT TO HELP UNTIL ASKED. THE AREA IS NOT INVITING.
Bryan Mazariegos
Service Technician
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Dec 18, 2024
Lithia Hyundai of reno the best dealer in Reno.
Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at all. I gotta come back to complain about it. So much disappointed. I will never come back to do it again. Wasting my time and my money.
Cuong Ngo
Service Techician
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 20, 2025
Great service and people.
Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Anthony Mazzone
New Vehicle Manager
Mar 05, 2025
Jake in service got me checked in and out of there
Jake in service got me checked in and out of there quickly. He was very thoughtful in letting me know about future services and expenses to be prepared when the time comes. I appreciate that.
Jan 17, 2025
Totally awesome we were in and out within a couple of
Totally awesome we were in and out within a couple of hours. Great interest rate.
Dec 22, 2024
I loved the honest and genuine effort to help me obtain
I loved the honest and genuine effort to help me obtain my new car purchase under challenging financial conditions.
Nov 30, 2024
Great place.
Great place. They treat you like family. I got to meet one of the managers, Wes. He was a very good-looking man and dressed in LuluLemon from head to toe so I was worried he may be cocky, which he had every right to be, but he was surprisingly down to earth and very relatable. We had a great time talking about his giant property and all of his horses. I definitely recommend going here.
Nov 20, 2024
We always appreciate the service we receive in service
We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need.
Levi Williams
Internet Sales Manager
May 28, 2025
Dealership has friendly people employed there.
Dealership has friendly people employed there. Didn’t feel high pressured. Found the car I wanted and they tried to make it work.
May 16, 2025
Very helpful until they received payment & then gave me
Very helpful until they received payment & then gave me the silent treatment, when I finally received the pickup there was 3 miles till empty on fuel . Did have a broken belt on a tire & neither the sunroof or the sliding back window will work. I was told this pickup was pristine & yet it is nice but definitely not as advertised. Very disappointed & would never recommend them to anyone.
Apr 21, 2025
They’re great.
They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else.
Apr 18, 2025
All the employees involved were very nice and
All the employees involved were very nice and professional. I bought out of state and all questions were answered.
Mar 30, 2025
My husband and I went in to the dealership yesterday to
My husband and I went in to the dealership yesterday to look at a Ford F150. We spoke to Iris to make sure the truck was available. Then when we got there Levi Williams helped us with test drive and paperwork. This man was so professional and down to earth! After wards we went to see Devin Rogers in Finance who finalized all paperwork. Let me tell you these three people were the best to work with! I would not hesitate to buy from them again! THANK YOU, Iris, Levi and Devin!!
Scott Robert
e Commerce Marketing Manager
Jan 17, 2025
Totally awesome we were in and out within a couple of
Totally awesome we were in and out within a couple of hours. Great interest rate.
Nov 20, 2024
We always appreciate the service we receive in service
We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need.
Nov 11, 2024
Several sketchy documents were in my hands which I had
Several sketchy documents were in my hands which I had questioned with the finance person, especially mileage, and my 4k down payment. Then on pickup, they decided it wasn't a new vehicle, and documents were forced signed as used. I've had to shut down all the apps I paid for, because steering was pushing me into traffic, and vibration was bouncing car every where, I've had to call them for my Edr which was not sent via mail, and registration DMV online was due in a week, the emailed an unsigned Edr. I requested Hyundai shoppers assurance within 3 days of purchase and was verbally abused, saying I was causing trouble and Nevada doesn't honour that, left in tears and traumatized.
Nov 05, 2024
Lithia always provide good customer service.
Lithia always provide good customer service. 90% of the time they are knowledgeable and fair
Oct 09, 2024
Fast and great service!
Fast and great service! Easy to contact! Nice folks working there! Word word word word!
Hai Ngo
Service Techician
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 20, 2025
Great service and people.
Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Iris Flores-Garcia
Business Development Lead
Apr 16, 2025
Levi was very personable and knowledgeable.
Levi was very personable and knowledgeable. He made sure we had drinks and snacks to get though the process. He went through the buying process quickly while still being very attentive and helpful.
Mar 30, 2025
My husband and I went in to the dealership yesterday to
My husband and I went in to the dealership yesterday to look at a Ford F150. We spoke to Iris to make sure the truck was available. Then when we got there Levi Williams helped us with test drive and paperwork. This man was so professional and down to earth! After wards we went to see Devin Rogers in Finance who finalized all paperwork. Let me tell you these three people were the best to work with! I would not hesitate to buy from them again! THANK YOU, Iris, Levi and Devin!!
Mar 15, 2025
Dan Dunham (sales) and Lance (service) are great to work
Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive.
Feb 17, 2025
Wonderful dealership.
Wonderful dealership. Sales persons were super helpful and nice. And they drove the new vehicle to us 75 miles. Offered detailed help with all the features getting me in my new car. We love our 2025 Santa Fe. Such beautiful and fun car for family of 4! Highly recommend the vehicle and this dealership.
Jan 28, 2025
Thank you for everything good luck!
Thank you for everything good luck!!! See you next year th as ml you very much
Drea McGiffin
Dealership Accountant I
Apr 18, 2025
I would like to say that I’ve been with Hyundai for more
I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lance Smith is one of the finest young men very polite, very helpful and always goes out of his way to help you
Nov 05, 2024
Lithia always provide good customer service.
Lithia always provide good customer service. 90% of the time they are knowledgeable and fair
Sep 20, 2024
long term relationship with dealer.
long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing
Sep 20, 2024
Good quality dealer with professional people.
Good quality dealer with professional people. High tech modern vehicles with updated design features. Perfect
Sep 16, 2024
It's almost impossible to book an appointment online and
It's almost impossible to book an appointment online and parking is terrible when you arrive for service.
Otto Sandoval-Carpio
Detailer
May 20, 2025
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
Apr 15, 2025
My time at this dealership is always well spent.
My time at this dealership is always well spent. Everyone that I deal with gives their utmost for us
Mar 23, 2025
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
Jan 21, 2025
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
Jan 13, 2025
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
Joshua Clunie
Business Development Admin
Jun 05, 2025
Great to work with and very friendly.
Great to work with and very friendly. We will refer our friends and family as well.
Apr 08, 2025
The best thing about the dealership was Joshua.
The best thing about the dealership was Joshua. He was very easy to work with and I didn't feel taken advantage of.
Feb 13, 2025
I’m always taken care of here and will continue coming
I’m always taken care of here and will continue coming back to this dealership for all my vehicle needs. As long as all the hard and dedicated work continues, I’ll be a loyal customer. Special thanks to Joshua Clunie for helping me lower my car payment by hundreds!
Jan 26, 2025
The staff was very friendly and eager to help.
The staff was very friendly and eager to help. I were able to find exactly what I was looking for. Establishment was very clean.
Jan 25, 2025
I felt like I was constantly being ripped off and tricked
I felt like I was constantly being ripped off and tricked out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking for suckers. Salesman response “well, if you saw something less online, we can MAYBE honor it. Flimsy. Your $1000 dealer add on for whatever you made up on paint and seat treatment is just a joke. NOBODY could explain what it was, just brushed it off like they knew it was a “necessary scam”. And my car is Matte - did you really coat it? Was it specialized for Matte? I asked for proof and just got himms and haws. This is sad salesmanship and a embarrassment to your dealership. I paid cash, did not authorize my credit run, and they did illegally anyway. after all done, I realized I bought one of the most expensive cars on lot, and it didn’t have floormats. When I asked one of the 3 people selling it to me, the response “oh yeah, some don’t - we complained about that already”. No solution, just shirking responsibility. Maintenance comes with the car, now I get constant emails telling me to “come in for good deal $200 first maintenance”. To be honest, I dread coming in to your dealership again and getting harassed to buy things not necessary… I may just drive to carson city to avoid.
Cesar Sanchez
Product Specialist
Jun 08, 2025
Your nice as xxxx!
Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!!
May 23, 2025
Great help and will help with any type of credit.
Great help and will help with any type of credit. Overall great staff with helping me get the vehicle I want.
Apr 26, 2025
The staff was super friendly and genuinely helpful not
The staff was super friendly and genuinely helpful not “let’s do our best to get them in any car” helpful, they actually listened to us and helped us find a great deal and a car that met our needs
Apr 17, 2025
They served me excellently, very kindly, and gave me very
They served me excellently, very kindly, and gave me very clear and precise information!! A quick process and to my liking!!
Apr 03, 2025
David was very friendly as we met on the lot.
David was very friendly as we met on the lot. He showed me every car I wanted.
Gaby Temprano
Business Development Admin
May 16, 2025
Very helpful until they received payment & then gave me
Very helpful until they received payment & then gave me the silent treatment, when I finally received the pickup there was 3 miles till empty on fuel . Did have a broken belt on a tire & neither the sunroof or the sliding back window will work. I was told this pickup was pristine & yet it is nice but definitely not as advertised. Very disappointed & would never recommend them to anyone.
Mar 03, 2025
Lithia Reno was a great experience.
Lithia Reno was a great experience. Extremely professional and had a great selection of cars to choose from, all priced at a very competitive rate. The staff were friendly and worked quickly to get me back on the road in my new vehicle. Would absolutely buy from them again!
Dec 13, 2024
Very fair pricing.
Very fair pricing. Returned all my calls and answered all my questions. Prompt and convenient delivery. Wouldn't hesitate to recommend them. Wish all car dealers were this easy to deal with.
Sep 02, 2024
Service department is outstanding.
Service department is outstanding. That’s what you pay for. They are what brought me back for my second vehicle. The service team and department as a whole, is amazing. Would love to name-drop, but everyone is phenomenal. Customer service is top tier.
Jul 18, 2024
Johny was completely upfront with everything and
Johny was completely upfront with everything and informative on everything I needed and very helpful and the dealership everybody was nice
Robert Thomas
Parts Advisor
Apr 21, 2025
They were very nice and quick.
They were very nice and quick. I’m a little confused though because I was supposed to get something done where the key starts the car for the recall and not the stick but I got the stick and not the other. But now I can have the insurance company I prefer and a way better rate so thank you so much!!
Apr 18, 2025
I would like to say that I’ve been with Hyundai for more
I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lance Smith is one of the finest young men very polite, very helpful and always goes out of his way to help you
Jan 20, 2025
Great service and people.
Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again.
Nov 21, 2024
Very good service!
Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything!
Sep 20, 2024
long term relationship with dealer.
long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing
Kim Murillo
Business Development Admin
Jun 05, 2025
Great to work with and very friendly.
Great to work with and very friendly. We will refer our friends and family as well.
Jan 28, 2025
Thank you for everything good luck!
Thank you for everything good luck!!! See you next year th as ml you very much
Apr 15, 2024
Muchas gracias por su ayuda muy recomendable para otras
Muchas gracias por su ayuda muy recomendable para otras personas cesar muy buena persona y todo su equipo
Mar 23, 2024
Very friendly an will answer questions an helped us out
Very friendly an will answer questions an helped us out when needed. Everyone there was excellent
Dec 29, 2023
Great personal service.
Great personal service. Everyone cared about helping me with y new car purchase. from start to finish
Wes Wilson
General Sales Manager
Jun 11, 2025
Friendly staff, smooth buying process, and great
Friendly staff, smooth buying process, and great selection—Lithia Hyundai of Reno exceeded expectations and impressed us.
May 09, 2025
Not happy with the managers when they gave me a different
Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me
Apr 26, 2025
The staff was super friendly and genuinely helpful not
The staff was super friendly and genuinely helpful not “let’s do our best to get them in any car” helpful, they actually listened to us and helped us find a great deal and a car that met our needs
Apr 09, 2025
This is my 4 th car I have bought with them and it’s
This is my 4 th car I have bought with them and it’s always a great deal
Feb 27, 2025
Matt Reed was great in helping us move through the
Matt Reed was great in helping us move through the process of leading our new Santa Fe. He provided great support and follow up. We've purchased a number of cars from Lithia of Reno and have always received great customer service.,
David Paganini
Product Specialist
Apr 13, 2025
I feel good about you guys.
I feel good about you guys. The lady that helped us was great her name is gabby. We love the car it did have a problem with the paint it had very fine scratches in it. Your people fixed it.it looks good know. I hope when I wash it the scratches don't return thank you Vince Decasper
Apr 07, 2025
The service center did a fantastic job of correcting an
The service center did a fantastic job of correcting an issue with the hood of my car.
Apr 03, 2025
David was very friendly as we met on the lot.
David was very friendly as we met on the lot. He showed me every car I wanted.
Mar 26, 2025
Unfortunately my new vehicle had a scratch on the
Unfortunately my new vehicle had a scratch on the windshield-the service department installed a new windshield. The service team was very kind and helpful. They took care of us in a timely manner.
Mar 20, 2025
I recently had the pleasure of working with David, From
I recently had the pleasure of working with David, From the moment I walked into the dealership, David greeted me with a warm smile and a genuine eagerness to help. He took the time to listen to my needs and preferences, ensuring that I felt valued as a customer He patiently walked me through various options, highlighting the features and benefits of each car without any pressure to make a quick decision. His transparency and honesty about pricing and financing options made the entire process feel straightforward and trustworthy. I can't recommend David and the entire team of lithia Hyundai enough.
Chance Robinson
Product Specialist
Nov 30, 2024
They were very professional and the salesmen were great.
They were very professional and the salesmen were great. Very accommodating. No complaints at all.
David Paganini
Product Specialist