Staff
Service
Lance Smith
Service Advisor
Tabatha Culver
SERVICE ADVISOR
Matt Franceschini
Service Advisor
Matt Ashton
Operations Manager
Brett Roderick
Service Advisor
Donald Ostrom
Service Advisor
Cuong Ngo
Service Techician
Everett Clunie
Lube Techician
Gio Castro
Service Technician
Jeremy Olsen
Service Techician
Hai Ngo
Service Techician
Chantel Kaminskaya
Assistant Service Manager
Otto Sandoval-Carpio
Detailer
Bryan Mazariegos
Service Technician
Drea McGiffin
Business Development Admin
Alexi Hoeller
Business Development Admin
Finance
Bryan Ogg
Finance Manager
Christopher Osorio
Finance Manager
David Lennox
F&I Manager
Devin Rogers
Finance Manager
Sales
Holly Jensen
Certified Product Specialist
Tony Roach
Product Specialist
Robby Young
Sales Associate
Mathew Reed
Product Specialist
PJ Pourjami
Product Specialist
Michael Costello
Credit Specialist- Special Finance
Larry Farrell
Business Development Admin
David Diaz
"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
Dan Dunham
Master Sales Associate
Chris Clark
Credit Specialist
Ryan Ferris
Product Specialist
Efren Gonzalez-Aguayo
Product Specialist
Jayce Robinson
Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
Larry Satica
Product Specialist
Kirby McMahon
Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
Lucas Bragg
Product Specialist
Amy Smith
Business Development Admin
Antonio Muro
"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
Joshua Clunie
Business Development Admin
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Dustin Snider
General Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Administration
Hannah Choquette
Business Development Lead
Erin Snider
Dealership Accountant II
Iris Flores-Garcia
Business Development Lead
Kim Murillo
Business Development Admin
Gaby Smith
Business Development Admin
Paydon Chambers
Business Development Admin
Maegan Minetto
Service Business Development Admin
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
May 17, 2022
Everyone was pleasant and helpful.
Everyone was pleasant and helpful. I believe my car got the service they told me it got. I like my car and I don’t want to trade it in
May 10, 2022
Everyone is very friendly and helpful.
Everyone is very friendly and helpful. Lance was especially helpful in dealing with my warranty service provider and he stayed on top of things to ensure customer satisfaction for a favorable outcome.
May 08, 2022
As usual I was treated extremely well, my car was taken
As usual I was treated extremely well, my car was taken in at the exact appointment time and the work was done very quickly and I was on my way. Always great to do business at Lithia.
May 06, 2022
Lance provided excellent service as always!
Lance provided excellent service as always!! He always looks after me and my safety by making sure that my vehicle is always updated.
May 06, 2022
Best service and staff in Reno.
Best service and staff in Reno. Go out if the way to take care of the customer
Tabatha Culver
SERVICE ADVISOR
May 17, 2022
Everyone was pleasant and helpful.
Everyone was pleasant and helpful. I believe my car got the service they told me it got. I like my car and I don’t want to trade it in
May 12, 2022
My first experience was so positive; I had worked with
My first experience was so positive; I had worked with Tabitha for routine service and the experience was wonderful. I'm new in Reno and I felt I had found my new home for car service. Unfortunately, an experience over a weekend recently was not so good. About a week after my routine service, I returned to make an appointment due to a check engine light. The writer during that visit (I don't recall his name) explained the car would need to be left overnight, and a rental wouldn't be available until the work was verified to be covered by insurance. I depend ony car (it's a new Hyundai Sonata, 2021). A competitor had an appointment available on the same day as what would have occurred with your dealership. The competitor, however, hooked the car up to some diagnostic equipment, reviewed codes, and provided some tangible info to me after a very reasonable wait time. I waited in their waiting room. The competitor is now my preferred dealer for service, as well as a purchase of another car when my Hyundai lease expires. I suspect your huge firm is simply too comfortable with it's position in the market.
May 08, 2022
As usual I was treated extremely well, my car was taken
As usual I was treated extremely well, my car was taken in at the exact appointment time and the work was done very quickly and I was on my way. Always great to do business at Lithia.
May 06, 2022
Best service and staff in Reno.
Best service and staff in Reno. Go out if the way to take care of the customer
Apr 22, 2022
lithia is a pain.
lithia is a pain. went in with a list of what i wanted done and they called me many times over the course of a few weeks to try and trade my car in after telling them each time i plan on keeping it till it dies. felt a bit predatory
Matt Franceschini
Service Advisor
May 16, 2022
My car was done in timely manner and that helpful with
My car was done in timely manner and that helpful with respecting my time.. Thank you
May 12, 2022
The worst place you could ever buy a car.
The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.
May 11, 2022
Ryan Ferris helped me get my new car and I love it so
Ryan Ferris helped me get my new car and I love it so much! He was helpful and listened to my needs. I will refer people to this dealership because of the amazing perks that come with buying a car from them. Such as the free services with any purchase of a new car.
May 07, 2022
Got a runaround regarding warranty service for my truck.
Got a runaround regarding warranty service for my truck. Was told to tack it to the dodge dealer. Not a problem until I ask for a loaner then couldn't get Matt to return my call. Guess I have to pay for a rental when they advertise different. Probably won't be back even though the sale department was great.
May 06, 2022
Best service and staff in Reno.
Best service and staff in Reno. Go out if the way to take care of the customer
Bryan Ogg
Finance Manager
May 16, 2022
They handled everything professionally and I’m very happy
They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.
May 13, 2022
Everyone was very easy to work with and made the
Everyone was very easy to work with and made the experience very seamless for me
Apr 01, 2022
Vehicle was sold to me under false pretenses.
Vehicle was sold to me under false pretenses. When I confronted them about it, they said they would see what they could do. Its been a month with no resolution.
Mar 28, 2022
Holly in sales is the best.
Holly in sales is the best. The service department has an attitude problem. No smiles or warm greetings. I hate taking my vehicle in. When I owned a Honda it was like I was visiting family when I needed service. This is a management issue
Mar 09, 2022
They are quick and effective.
They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience.
Christopher Osorio
Finance Manager
May 12, 2022
The worst place you could ever buy a car.
The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.
May 11, 2022
Ryan Ferris helped me get my new car and I love it so
Ryan Ferris helped me get my new car and I love it so much! He was helpful and listened to my needs. I will refer people to this dealership because of the amazing perks that come with buying a car from them. Such as the free services with any purchase of a new car.
Apr 09, 2022
Working with Sales Manger/ service department to fix
Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.
Mar 18, 2022
They have gone over and Beyond as much as they can for me
They have gone over and Beyond as much as they can for me even after problems have existed. Tabatha in servive is 10000% the greatest
Mar 16, 2022
Holly was great.
Holly was great. She took the best care of us. We recommend her if you visit.
Holly Jensen
Certified Product Specialist
May 16, 2022
They handled everything professionally and I’m very happy
They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.
Apr 14, 2022
They gave us excellent service and also sold us a great
They gave us excellent service and also sold us a great vehicle I’ll use them again no question.
Apr 12, 2022
Holly was very helpful and knowledgeable.
Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.
Apr 06, 2022
Holly was very helpful as well as the Management and
Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you
Mar 29, 2022
Helpful sales staff.
Helpful sales staff. I appreciate the vehicle he showed me. It's a great nehicle. Loan gentleman was efficient and quick. Wished I had a better loan rate given excellent credit.
David Lennox
F&I Manager
Apr 14, 2022
They gave us excellent service and also sold us a great
They gave us excellent service and also sold us a great vehicle I’ll use them again no question.
Apr 12, 2022
Holly was very helpful and knowledgeable.
Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.
Apr 06, 2022
Dealing with Mr.
Dealing with Mr. Dan Dunham is always a pleasure and the vehicle is an excellent purchase we are happy with.
Apr 02, 2022
Great service from Luke who was very.
Great service from Luke who was very. helpful and did great job of answering all of our questions especially regarding all the technical aspects of our purchase. Greatly appreciate him & all others who were most courteous
Mar 28, 2022
Holly in sales is the best.
Holly in sales is the best. The service department has an attitude problem. No smiles or warm greetings. I hate taking my vehicle in. When I owned a Honda it was like I was visiting family when I needed service. This is a management issue
Matt Ashton
Operations Manager
May 18, 2022
Very efficient, friendly service staff.
Very efficient, friendly service staff. Prices are more competitive & sales staff is very responsive. Overall a great experience !
May 17, 2022
Helpful and very polite.
Helpful and very polite. I would go back to buy my second car with them.
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
May 08, 2022
As usual I was treated extremely well, my car was taken
As usual I was treated extremely well, my car was taken in at the exact appointment time and the work was done very quickly and I was on my way. Always great to do business at Lithia.
Apr 30, 2022
Staff was friendly and courteous,very professional.
Staff was friendly and courteous,very professional. They had me in and out in very little time .
Devin Rogers
Finance Manager
May 16, 2022
They handled everything professionally and I’m very happy
They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.
Apr 08, 2022
Service Center is usually very good, but last time I went
Service Center is usually very good, but last time I went to have my new used vehicle serviced under warranty I received a run around so that I would become discouraged from using the warranty.
Apr 06, 2022
Holly was very helpful as well as the Management and
Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you
Mar 18, 2022
They have gone over and Beyond as much as they can for me
They have gone over and Beyond as much as they can for me even after problems have existed. Tabatha in servive is 10000% the greatest
Mar 18, 2022
Very friendly salesmen the cars were clean and the paper
Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a positive experience. M
Tony Roach
Product Specialist
May 16, 2022
They handled everything professionally and I’m very happy
They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.
May 12, 2022
The worst place you could ever buy a car.
The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
Apr 20, 2022
Quick and easy proces.
Quick and easy proces. Staff was friendly helpful. All our questions and concerns were answered.
Mar 29, 2022
Helpful sales staff.
Helpful sales staff. I appreciate the vehicle he showed me. It's a great nehicle. Loan gentleman was efficient and quick. Wished I had a better loan rate given excellent credit.
Dylan Clunie
General Manager
Apr 06, 2022
Holly was very helpful as well as the Management and
Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you
Mar 20, 2022
This is the fourth car I have purchased from this
This is the fourth car I have purchased from this dealership. I cannot say enough about Dylan and his team! The customer service is always top-notch, and I will continue to purchase from and Recommend this dealership
Mar 09, 2022
Very helpful.
Very helpful. As soon as you walk in your greeted that makes a person feel important. It's ran by a amazing man Dylan. Shout out for him. Also a shout out to Tabatha in service she was very professional and helpful
Mar 06, 2022
Lithia service center is complete with service and
Lithia service center is complete with service and hospitality! They make you feel like family.
Feb 28, 2022
Lance Smith has been my guy to go to for over over 10
Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋
Robby Young
Sales Associate
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
Apr 08, 2022
They gave us a very good deal and it was a very low
They gave us a very good deal and it was a very low pressure environment.
Mar 31, 2022
Everything went good expect getting email on documents we
Everything went good expect getting email on documents we had to request them salesman was great
Jan 18, 2022
From Robby to Devin to Scott to Ogg they refuse to take...
From Robby to Devin to Scott to Ogg they refuse to take responsibility for what’s happened. I cancelled my add on maintenance and warranty April 2, 2021. Still have not gotten my refund. $6298.49 I have been paying interest in since then and now I find out that Ogg sent the refund to the wrong account. Per Hyundai Finance. When I call no mgmt will take my call. And Ogg told me He was too busy to fix what he did. He started yelling at me without even finding out the facts. That I was right! No people unless you enjoy crazy stress in your life, being disrespected and treated like crap.
Jan 17, 2022
The staff is very friendly knows what they're talking...
The staff is very friendly knows what they're talking about. Very patient and understanding
Brett Roderick
Service Advisor
May 18, 2022
Very efficient, friendly service staff.
Very efficient, friendly service staff. Prices are more competitive & sales staff is very responsive. Overall a great experience !
May 17, 2022
Very knowledgeable team.
Very knowledgeable team. It's nice to have someone explain charges and services to you.
Apr 27, 2022
Fast and efficient, very friendly and helpful staff, I
Fast and efficient, very friendly and helpful staff, I was in and out with in an hour, thought I would haven't taken longer to replace a part on my car from a recall notice.
Apr 12, 2022
Holly was very helpful and knowledgeable.
Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Mathew Reed
Product Specialist
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
Apr 30, 2022
Truck has been wrecked , not according to car fax
Truck has been wrecked , not according to car fax Exhaust was completely rust out Tire monitoring system was completely cut out of all four tires cost over $190
Apr 09, 2022
Working with Sales Manger/ service department to fix
Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.
Feb 15, 2022
My salesman Matt was on task, doing all he could to seal
My salesman Matt was on task, doing all he could to seal the deal, he walked me through the whole process even to registration and insuring all was complete.
Dec 11, 2021
This was my most professional, expedient, and comfortable...
This was my most professional, expedient, and comfortable experience I have ever had with a car dealership! My salesman, Mat, is mainly responsible for this 5 star rating. He knew exactly what I was looking for and made the entire process simple and smooth.
PJ Pourjami
Product Specialist
Apr 12, 2022
PJ Parsalesman was the greatest.
PJ Parsalesman was the greatest. They knocked money off the car even though we are willing to pay full price without asking. Everything was absolutely amazing I love the follow up call after the fact. Super inviting atmosphere. I went in not wanting a warranty but it ended up lowering our interest rate and only added a couple bucks a month. We will definitely be purchasing all of our vehicles here in the future.
Mar 02, 2022
I was made a promise by the dealership that was not
I was made a promise by the dealership that was not upheld. I was clearly naive to trust a car dealership without something in writing. I will never give Lithia business again and I will ensure none of my friends and family get burned by this company either.
Jan 16, 2022
Love the group. PJ was great. The team works together and...
Love the group. PJ was great. The team works together and each one takes an interest in you even if you’re working with just one or two other members.
Dec 14, 2021
Professional, well-run dealership with friendly and...
Professional, well-run dealership with friendly and helpful employees in both sales and service. Always enjoy my visits!!!
Nov 13, 2021
Our service was efficiently scheduled and the work was...
Our service was efficiently scheduled and the work was done well and according to schedule.
Steve Leveille
Sales Manager
Dec 21, 2021
everyone went above and beyound to help me accomplish my...
everyone went above and beyound to help me accomplish my goals excellent customer service David, Efren, Mike, Chris O., Steve L. thank you all very much!!!
Dec 18, 2021
Neither the dealership nor corporate can explain the...
Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?
Dec 16, 2021
Got job done in timely matter, nice young lady who...
Got job done in timely matter, nice young lady who helped. Got picked up when needed
Oct 02, 2021
Efran and Tom were great, I just came in to check out a...
Efran and Tom were great, I just came in to check out a car I was considering and they made the buying process so easy that I ended up purchasing. I would highly recommend anyone to come down and see these two because the experience was top notch.
Mar 17, 2021
They are always great to deal with , always professional,...
They are always great to deal with , always professional, quick and friendly. This my 3rd brand new car I've purchased and I can honestly say that won't go to another dealership.
Michael Costello
Credit Specialist- Special Finance
Feb 26, 2022
Was friendly helpful got our deal to go through
Was friendly helpful got our deal to go through expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we love the vehicle. Our 4th Santa Fe
Feb 02, 2022
Friendly fast convenient fun nice warm let’s how many...
Friendly fast convenient fun nice warm let’s how many more adjectives do you need
Jan 06, 2022
This dealer and my sales rep Cherae Cozzi, really went...
This dealer and my sales rep Cherae Cozzi, really went above and beyond to help me find what I was looking for. Cherae has a wonderful personality and took the time to listen to what my needs were and what I was looking for. I'm not big on the high tech stuff and she explained a lot of it to me and made it understandable. I am a big man, basically from injuries suffered during deployment and put on weight, the vehicle that Cherae and Mike chose for me was perfect ! Thank you so much for your great service... From one service member to many... Excellent Job! I will recommend to all my family and friends, Lithia Hyundai of Reno ! ;-)
Jan 05, 2022
Pretty supportive and good communication. They stayed...
Pretty supportive and good communication. They stayed being patient until I make a decision. Very good!
Dec 26, 2021
I keep asking the same question and no one will give me a...
I keep asking the same question and no one will give me a straight answer. I've spoken to 3 different people. I WANT TO KNOW EXACTLY WHAT WARRANIES I HAVE. HOW HARD IT THAT!??
Larry Farrell
Business Development Admin
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
Mar 08, 2022
A very friendly and welcoming dealership with outstanding
A very friendly and welcoming dealership with outstanding customer service. The people are great and when I need something they take care of it no hassles.
Feb 17, 2022
My salesman was great when it came time for some service
My salesman was great when it came time for some service that was needed it was painfully slow and still hasn’t been completed. They insisted that the car be delivered the day I signed which was not my preference. I think had it not been delivered right away the service would have been provided much faster. I worry about using the service department in the future. Service service service I’ll be right back OK I’ll be right name Jack Jack
Jan 17, 2022
The staff is very friendly knows what they're talking...
The staff is very friendly knows what they're talking about. Very patient and understanding
Dec 15, 2021
Very nice people ! Super sweet staff Reasonable prices...
Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!!
Hannah Choquette
Business Development Lead
Jan 05, 2022
Everyone was very helpful and nice. Would definitely...
Everyone was very helpful and nice. Would definitely recommend them. Would also purchase from them again in the future. Thank you.
Jul 28, 2021
We just purchased a 2021 Santa Fe, this is our 4th Santa...
We just purchased a 2021 Santa Fe, this is our 4th Santa fe since 2003. What more can I say, very dependable, great warranty, and great service!
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jun 05, 2021
Met Bryan Ogg at a car show inn 2014. He took my wife and...
Met Bryan Ogg at a car show inn 2014. He took my wife and I to the dealership to look at some cars. Worked very hard and was up front and direct. We drove away that night in or first new car from Lithia. Bryan and team have treated us very well over the years. We have purchased 7 vehicles and very satisfied with every purchase. We also get our vehicles serviced here. They are quick, knowledgeable, and experienced. They have earned my trust and appreciation. I cannot express enough of my feelings except that it its a joy to us to visit them. A true experience of Good people that we care for after these years. Some move on and away, we miss them dearly. They have become friends to us. Sincerely, David and Stephanie Harington.
May 19, 2021
I had a really good experience with Robby. I bought a...
I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car
Dustin Snider
General Sales Manager
Apr 09, 2022
Working with Sales Manger/ service department to fix
Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.
Mar 06, 2022
Lithia service center is complete with service and
Lithia service center is complete with service and hospitality! They make you feel like family.
Oct 21, 2021
Tony was extremely helpful with my new car purchase. Test...
Tony was extremely helpful with my new car purchase. Test driving was a breeze and able to see if my boys fit.
Jun 30, 2021
Both management and sales were a pleasant to work with....
Both management and sales were a pleasant to work with. Everyone one was very helpful and accommodating. Truly a world class dealership. I recommend this dealership.
Jun 10, 2021
They helped me purchase my first new car on my own and...
They helped me purchase my first new car on my own and were very helpful with financing my car so my monthly payments were inside my budget and doable
David Diaz
"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
Apr 11, 2022
Went in and found something else and much better than
Went in and found something else and much better than what I was looking for. David Diaz was the one helping me and he was and is absolutely amazing. He made it feel like I was in my own home! So thank ful that I feel like their part of my family
Mar 24, 2022
I am very unsatisfied with your dealership.
I am very unsatisfied with your dealership. My car broke after 38 days of having it. I was at 3095 miles and I feel it should of been taken care of by you. It was a $6.24 part that cost me $180 plus a tow. I will never buy from this place again. I paid over $3000 over blue book. My fault I should of checked. I feel this place is not honest nor customer based as they should of at least made my vehicle safe and driveable after 38 no matter the mileage. I will tell anyone who listens not to buy here. Forsure
Mar 13, 2022
Mostly good experience except for the fact that they ran
Mostly good experience except for the fact that they ran about 9 hard inquiry’s on my credit.
Feb 02, 2022
Friendly fast convenient fun nice warm let’s how many...
Friendly fast convenient fun nice warm let’s how many more adjectives do you need
Jan 30, 2022
They were very helpful in getting me into the car but...
They were very helpful in getting me into the car but after that it took one week after my dealer plates expired for them to actually mail my registration paperwork and then also I needed insurance to get out of the dealership they got me the most expensive Insurance they could find. The next day I was able to find the exact same insurance coverage for $100 less a month
Dan Dunham
Master Sales Associate
Apr 30, 2022
Truck has been wrecked , not according to car fax
Truck has been wrecked , not according to car fax Exhaust was completely rust out Tire monitoring system was completely cut out of all four tires cost over $190
Apr 08, 2022
Service Center is usually very good, but last time I went
Service Center is usually very good, but last time I went to have my new used vehicle serviced under warranty I received a run around so that I would become discouraged from using the warranty.
Apr 08, 2022
They gave us a very good deal and it was a very low
They gave us a very good deal and it was a very low pressure environment.
Apr 06, 2022
Dealing with Mr.
Dealing with Mr. Dan Dunham is always a pleasure and the vehicle is an excellent purchase we are happy with.
Mar 18, 2022
Very attentive and found me the car I wanted for a great
Very attentive and found me the car I wanted for a great price. They did a great job at making the process effortless
Anthony Mazzone
New Vehicle Manager
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Jan 11, 2022
Holly was amazing highly and would recommend her to...
Holly was amazing highly and would recommend her to anyone who is looking for buy a car.
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Dec 18, 2021
Neither the dealership nor corporate can explain the...
Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?
Dec 05, 2021
Lithia Hyundai service center and sales center is top...
Lithia Hyundai service center and sales center is top notch amazing best customer service. Whatever you need they are extremely accommodating. Lithia Hyundai treats you like you are number 1.
Chris Clark
Credit Specialist
Apr 16, 2022
Great dealership would recommend them to anyone who is
Great dealership would recommend them to anyone who is looking for a good nice car
Mar 30, 2022
A very nice dealership.
A very nice dealership. The staff were very professional & friendly. They explained all the costs that were involved with my appointment.
Mar 06, 2022
This was a relatively easy transaction as car sales go.
This was a relatively easy transaction as car sales go. Only took a couple hours.
Feb 25, 2022
Lack integrity.
Lack integrity. Lied to me twice. Overpriced compared to carson and taking my service to them and have referred two Reno friends to carson when they saw my car.
Oct 05, 2021
Service people very friendly and helpful wait time is...
Service people very friendly and helpful wait time is what they say it will be
Ryan Ferris
Product Specialist
May 13, 2022
Everyone was very easy to work with and made the
Everyone was very easy to work with and made the experience very seamless for me
May 11, 2022
Ryan Ferris helped me get my new car and I love it so
Ryan Ferris helped me get my new car and I love it so much! He was helpful and listened to my needs. I will refer people to this dealership because of the amazing perks that come with buying a car from them. Such as the free services with any purchase of a new car.
Mar 18, 2022
Very friendly salesmen the cars were clean and the paper
Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a positive experience. M
Feb 02, 2022
Friendly fast convenient fun nice warm let’s how many...
Friendly fast convenient fun nice warm let’s how many more adjectives do you need
Jan 14, 2022
Help me out with my first car building my credit with my...
Help me out with my first car building my credit with my starter car thanks to Lithia
Donald Ostrom
Service Advisor
Apr 25, 2022
Good service, friendly folks, and I didn't have to wait
Good service, friendly folks, and I didn't have to wait very long. I will come back.
Apr 12, 2022
We bring both our cars in for oil changes, tire rotations
We bring both our cars in for oil changes, tire rotations and mileage services. The guys at the service desk are quick and friendly. We were told we needed new tires as the tread was bad. The tires only had 15,000 miles on them so we went right to where we bought them. They checked and only the two back tires were bad. The fronts looked new. It was mentioned that maybe they had never rotated them until that day and that’s why the tread was only bad on the one pair. Overall we are usually happy with our service.
Mar 27, 2022
Patience, professionalism, thorough explanation of my
Patience, professionalism, thorough explanation of my automobile’s problem and solution. Don O. is a man I recommend with highest confidence. -Benjamin H. Martin
Mar 24, 2022
Great service Department Everyone is always willing to
Great service Department Everyone is always willing to help great teamwork they always do what I asked them to get done
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Scott Robert
e Commerce Marketing Manager
Dec 31, 2021
I purchased a used Jeep Rubicon off their used lot, I...
I purchased a used Jeep Rubicon off their used lot, I immediately noticed David Diaz from a previous Dealership that we purchased a new Jeep for my wife, so I felt comfortable from the start. I Rember David being very polite and easy going, we had a great experience on that purchase, and no different at this dealership. we go inside and I recognized PJ from another dealership from a couple years earlier, and we have purchased several trucks from him in the past. I had no idea he was working at this dealership, great guy. We were just driving by and saw this Jeep, and David was out there. David got a us a great deal on our used Jeep, and I have to say I felt we were treated very well even though it was a used car. We had a couple of minor things that we had on the due bill that needed to be corrected, and they were. Scott Robert was the one who verified the due bill and worked everything out. I can tell you from my experience with this dealership, they take doing the right thing seriously. Matt Franceschini worked with the sales department on that part. Matt was helpful and professional, and good guy. I would very easily recommend this dealership to anyone. Dex Baker.
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Dec 18, 2021
Neither the dealership nor corporate can explain the...
Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?
Jun 30, 2021
was incredibly helpful and intelligent on the subject....
was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.
May 19, 2021
I had a really good experience with Robby. I bought a...
I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car
Erin Snider
Dealership Accountant II
Mar 06, 2022
Lithia service center is complete with service and
Lithia service center is complete with service and hospitality! They make you feel like family.
Feb 28, 2022
Lance Smith has been my guy to go to for over over 10
Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Oct 09, 2021
Super responsive, also willing to work with out of town...
Super responsive, also willing to work with out of town customers. Always nice and respectful
Oct 01, 2021
The people there is very nice and understanding when you...
The people there is very nice and understanding when you have a problem with your car.
Efren Gonzalez-Aguayo
Product Specialist
Apr 02, 2022
Efren has been a wonderful salesman second time I’ve gone
Efren has been a wonderful salesman second time I’ve gone to him and has always been transparent, friendly and accommodating. Will go back again.
Apr 01, 2022
Vehicle was sold to me under false pretenses.
Vehicle was sold to me under false pretenses. When I confronted them about it, they said they would see what they could do. Its been a month with no resolution.
Jan 30, 2022
They were very helpful in getting me into the car but...
They were very helpful in getting me into the car but after that it took one week after my dealer plates expired for them to actually mail my registration paperwork and then also I needed insurance to get out of the dealership they got me the most expensive Insurance they could find. The next day I was able to find the exact same insurance coverage for $100 less a month
Dec 21, 2021
everyone went above and beyound to help me accomplish my...
everyone went above and beyound to help me accomplish my goals excellent customer service David, Efren, Mike, Chris O., Steve L. thank you all very much!!!
Dec 16, 2021
Great experience with Efrén they are nice and helpful...
Great experience with Efrén they are nice and helpful thank you guys. I love my Ford f150
Cuong Ngo
Service Techician
Mar 25, 2022
Awesome staff!
Awesome staff! They were very personable. I felt like i could ask any questions i needed to. They were willing to educate me on the predicament of my vehicle.
Mar 24, 2022
Good service -Thank you Good knowledgeable experienced
Good service -Thank you Good knowledgeable experienced mechanics From the manufacturer of car and wrenching experienced riputicios.
Mar 24, 2022
Knowledgeable like the others in service dept plus very
Knowledgeable like the others in service dept plus very good mechanics in the shop. Parts are "very expensive " Tabatha experiance over time working at Hyundia dealer shows professionalism : ) .
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Mar 09, 2022
My service rep, Tabitha, is amazing.
My service rep, Tabitha, is amazing. I always feel comfortable leaving my car in her capable hands. The customer service is second to none and I am glad to be a customer of theirs.
Iris Flores-Garcia
Business Development Lead
Apr 08, 2022
They gave us a very good deal and it was a very low
They gave us a very good deal and it was a very low pressure environment.
Jan 04, 2022
What a fantastic experience! The people that work here...
What a fantastic experience! The people that work here are why I’m happy to do business with them. Terrific customer service all the way around. Holly was outstanding with helping us out and had great communication with me. Thank you all so much! Highly recommend!!
Dec 15, 2021
Very nice people ! Super sweet staff Reasonable prices...
Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!!
Dec 01, 2021
I am a man of few words and I am out of them right now...
I am a man of few words and I am out of them right now
Oct 08, 2021
Excelente servicio a la hora de comprar mi vehículo y un...
Excelente servicio a la hora de comprar mi vehículo y un excelente trato dentro y fuera del conccecionario
Jayce Robinson
Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
May 05, 2022
Only dept.
Only dept. that needs improvement is SERVICE DEPT! Needs great improvement! Perhaps a course on customer service would be beneficial to the employees there.
Mar 18, 2022
Very attentive and found me the car I wanted for a great
Very attentive and found me the car I wanted for a great price. They did a great job at making the process effortless
Mar 18, 2022
Very friendly salesmen the cars were clean and the paper
Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a positive experience. M
Feb 09, 2022
Lithia Hyundai has always gave me the best deal with the...
Lithia Hyundai has always gave me the best deal with the best interest rate! Best place to get your vehicle!
Everett Clunie
Lube Techician
Mar 09, 2022
They are quick and effective.
They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience.
Jan 11, 2022
Fast honest service. Never had a bad experience here....
Fast honest service. Never had a bad experience here. Will come again. Love them long time.
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Oct 30, 2021
Very friendly and helpful all were very nice and helpful...
Very friendly and helpful all were very nice and helpful stepped forward and had my car done in a short time
Oct 27, 2021
Best service Best service around! Best...
Best service Best service around! Best service writer around! Best mechanics around! Best dealership [email protected]
Dawn Arguello
Asst Parts Mgr
Feb 28, 2022
Lance Smith has been my guy to go to for over over 10
Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Sep 24, 2021
Matt and Tabatha always do a great job when I bring a car...
Matt and Tabatha always do a great job when I bring a car in for service
Feb 19, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Sep 09, 2020
Matt was very friendly and made sure he addressed any...
Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .
Gio Castro
Service Technician
Jan 11, 2022
Fast honest service. Never had a bad experience here....
Fast honest service. Never had a bad experience here. Will come again. Love them long time.
Nov 30, 2021
They are always friendly to see you andto fix any...
They are always friendly to see you andto fix any problem you might have thank you
Oct 30, 2021
Very friendly and helpful all were very nice and helpful...
Very friendly and helpful all were very nice and helpful stepped forward and had my car done in a short time
Oct 27, 2021
Best service Best service around! Best...
Best service Best service around! Best service writer around! Best mechanics around! Best dealership [email protected]
May 15, 2021
Thank You, for your professional Staff being efficient...
Thank You, for your professional Staff being efficient and super nice. We enjoy our 2020 Kona very much, as it is great on gas and low in maintaining repair.
Jeremy Olsen
Service Techician
Jan 11, 2022
Fast honest service. Never had a bad experience here....
Fast honest service. Never had a bad experience here. Will come again. Love them long time.
Sep 22, 2021
Awesome! Jeremy, Tabatha and Lance are fantastic people...
Awesome! Jeremy, Tabatha and Lance are fantastic people and do a great job in the service department!
Aug 14, 2021
Great service department. Felt like I was family! My car...
Great service department. Felt like I was family! My car was done in a timing manner. My car was clean and sanitize. Well taken care of like it was the technician personal car!
Jul 20, 2021
It's a pleasure to come in and visit with Tabatha and...
It's a pleasure to come in and visit with Tabatha and Jeremy. I have complete trust in their work on, and care for, my Hyundai.
Jun 30, 2021
I would highly recommend this dealership.Friendly,...
I would highly recommend this dealership.Friendly, helpful and personable. We bought the Palisade Calligraphy and just love it!
Larry Satica
Product Specialist
May 12, 2022
Love this dealership but service department needs work on
Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.
May 04, 2022
He helped me with my process and options to look at then
He helped me with my process and options to look at then I made my decision thank you Larry your awesome 👌 👏
Apr 01, 2022
Vehicle was sold to me under false pretenses.
Vehicle was sold to me under false pretenses. When I confronted them about it, they said they would see what they could do. Its been a month with no resolution.
Nov 28, 2021
The sales people seemed to be enthusiastic & 'real'. Cos...
The sales people seemed to be enthusiastic & 'real'. Cos was straight forward & willing to work with me to make a deal. Am having some issues with DMV & am calling Lithia today.
Nov 17, 2021
Outstanding customer service thank you Larry Satica and...
Outstanding customer service thank you Larry Satica and Tony we bought two cars from you the day that we were in there making it five cars total that we have bought in from Reno Hyundai
Kirby McMahon
Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
May 12, 2022
The worst place you could ever buy a car.
The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.
Apr 02, 2022
Great service from Luke who was very.
Great service from Luke who was very. helpful and did great job of answering all of our questions especially regarding all the technical aspects of our purchase. Greatly appreciate him & all others who were most courteous