Staff

Service

Lance Smith

Lance Smith

Service Advisor
304 Reviews
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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
249 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor
217 Reviews
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Matt Ashton

Matt Ashton

Operations Manager
69 Reviews
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Brett Roderick

Brett Roderick

Service Advisor
51 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
11 Reviews
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Gio Castro

Gio Castro

Service Technician
6 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
6 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
6 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Techician
5 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
4 Reviews
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Hai Ngo

Hai Ngo

Service Techician
3 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
3 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
2 Reviews
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Drea McGiffin

Drea McGiffin

Business Development Admin
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Sales

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
220 Reviews
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Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
161 Reviews
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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
160 Reviews
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Devin Rogers

Devin Rogers

Finance Manager

Certified
87 Reviews
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Tony Roach

Tony Roach

Product Specialist

Certified
64 Reviews
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Robby Young

Robby Young

Sales Associate

Certified
54 Reviews
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Mathew Reed

Mathew Reed

Product Specialist
53 Reviews
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Garrett Clunie

Garrett Clunie

Product Specialist

Certified
51 Reviews
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PJ Pourjami

PJ Pourjami

Product Specialist
42 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
33 Reviews
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Hannah Choquette

Hannah Choquette

Business Development Lead
32 Reviews
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Dustin Snider

Dustin Snider

General Sales Manager
29 Reviews
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Michael Costello

Michael Costello

Credit Specialist- Special Finance

Certified
28 Reviews
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Mishawn Roach

Mishawn Roach

Business Development Admin
20 Reviews
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Brian Carter

Brian Carter

Inventory Manager

Certified
15 Reviews
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Chris Clark

Chris Clark

Credit Specialist
13 Reviews
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David Diaz

David Diaz

Product Specialist

Certified
12 Reviews
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Chris Romero

Chris Romero

Product Specialist
10 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
8 Reviews
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Dan Dunham

Dan Dunham

Master Sales Associate
3 Reviews
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Ryan Ferris

Ryan Ferris

Product Specialist
3 Reviews
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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

Product Specialist
3 Reviews
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Jayce Robinson

Jayce Robinson

Fresh Start Loan Analyst/Product Specialist
3 Reviews
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Lillian Davis

Lillian Davis

Business Development Admin
1 Review
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Kim Murillo

Kim Murillo

Business Development Admin
1 Review
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Joshua Clunie

Joshua Clunie

Business Development Admin
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Amy Smith

Amy Smith

Business Development Admin
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Finance

Christopher Osorio

Christopher Osorio

Finance Manager
196 Reviews
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David Lennox

David Lennox

F&I Manager
174 Reviews
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Management

Dylan Clunie

Dylan Clunie

General Manager
66 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
46 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
20 Reviews
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Tom Clark

Tom Clark

Used Car Manager
16 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
15 Reviews
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Administration

Erin Snider

Erin Snider

Dealership Accountant II
13 Reviews
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Parts

Dawn Arguello

Dawn Arguello

Asst Parts Mgr
8 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
6 Reviews
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Lance Smith

Lance Smith

Service Advisor
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

May 05, 2021

Dealership Rating
Employee Rating

Friendly personnel, very professional .As a customer i...

Friendly personnel, very professional .As a customer i appreciated the kind of services that they extend to my vehicle beyond my expectation. Which is i felt awesome on it.

Mar 26, 2021

Dealership Rating
Employee Rating

Matt F. is the best. He always takes care of my car...

Matt F. is the best. He always takes care of my car needs and fits me in their busy schedule. I don't go anywhere else.

Mar 22, 2021

Dealership Rating
Employee Rating

Lance is the best!! I needed to drop my car off early due...

Lance is the best!! I needed to drop my car off early due to a schedule conflict and he had my car completed AND WASHED ahead of schedule!! The best!

Mar 19, 2021

Dealership Rating
Employee Rating

Lance is the best! Been working on my Hyundai's for at...

Lance is the best! Been working on my Hyundai's for at least 13 years now, never a bad review. Pretty sure my next car will have to be a Hyundai just so I don't have to deal with any other service department.

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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
Dealership Experience 8 years 4 months
Industry Experience 8 years 4 months
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Apr 07, 2021

Dealership Rating
Employee Rating

This Reno, Nv. Dealership continues to give me excellent...

This Reno, Nv. Dealership continues to give me excellent service after purchasing my Hyundai Sonata. I appreciate the knowledge of what my car requires for optimal performance.

Apr 01, 2021

Dealership Rating
Employee Rating

Tabatha is just great. I love going in to get my car...

Tabatha is just great. I love going in to get my car serviced and chatting with her. She is super friendly, nice and very helpful

Mar 29, 2021

Dealership Rating
Employee Rating

I received amazing service from one of your team reps in...

I received amazing service from one of your team reps in the service department Tabatha Culver! She was very responsive and is always a joy to be around! I appreciate her explosive positive energy & efficiency on getting me in and out in a smooth orderly manner! I’ll definitely be back for all my cars service and requirements!

Mar 26, 2021

Dealership Rating
Employee Rating

Tabatha was extremely knowledgeable and friendly. She...

Tabatha was extremely knowledgeable and friendly. She worked efficiently but also made me feel well taken care of! I will definitely want to work with her again!

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Bryan Ogg

Bryan Ogg

Finance Manager

220 Reviews
Certified
Recent Reviews

May 11, 2021

Dealership Rating
Employee Rating

Amazing sales rep and financial manager! Brian helped us...

Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!

Apr 08, 2021

Dealership Rating
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Cave in in a recommendation and I’m glad I did. Great...

Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .

Apr 04, 2021

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EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...

EVERY THING WAS WONDERFUL...THX JUST BOUGHT MY THRID CAR... A SONATA N LINE SEDAN ...OH BOY LOTS OF STYLE ...LOTS OF COMFORT LOTS OF HORSEPOWER....JUST WHAT I WANTED....

Mar 26, 2021

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Daniel was so helpful and accommodating and easy to work...

Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything

Mar 22, 2021

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Employee Rating

Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

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Matt Franceschini

Matt Franceschini

Service Advisor
Recent Reviews

Apr 09, 2021

Dealership Rating
Employee Rating

THE only complaint I have is my car has a recall and the...

THE only complaint I have is my car has a recall and the part is on back order. I was told the part will not be in until June. My personal opinion is recall parts should never be on back order.

Mar 26, 2021

Dealership Rating
Employee Rating

Matt F. is the best. He always takes care of my car...

Matt F. is the best. He always takes care of my car needs and fits me in their busy schedule. I don't go anywhere else.

Mar 23, 2021

Dealership Rating
Employee Rating

Always a good experience very friendly and helpful staff....

Always a good experience very friendly and helpful staff. I took my Tucson in for oil change they were done in less than an hour and rotated my tires at no charge.

Mar 22, 2021

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Employee Rating

Lance is the best!! I needed to drop my car off early due...

Lance is the best!! I needed to drop my car off early due to a schedule conflict and he had my car completed AND WASHED ahead of schedule!! The best!

Mar 19, 2021

Dealership Rating
Employee Rating

Everyone is always very friendly in there and my...

Everyone is always very friendly in there and my appointment is always on time. Very helpful and knowledgeable about everything. You’re always very knowledgeable when you has questions. 25 words is way too much. I’m running out of things to say. Ha ha See you on my next service. Thank you very much.

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Christopher Osorio

Christopher Osorio

Finance Manager
Dealership Experience 7 years 5 months
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Apr 19, 2021

Dealership Rating
Employee Rating

Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Apr 06, 2021

Dealership Rating
Employee Rating

Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 26, 2021

Dealership Rating
Employee Rating

Seems the process was a little easier and quicker then...

Seems the process was a little easier and quicker then most car dealerships. Salesman Daniel Dunham was fantastic. The vehicle is great so far. Enjoyed the whole experience.

Mar 21, 2021

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Employee Rating

Our sales Rep Ton Roach was great to work with. He took...

Our sales Rep Ton Roach was great to work with. He took the time to assess what we wanted in a vehicle so he could show me the models that had exactly what I was looking for. He knew what questions to ask to give a ball park of approval and payments. The only thing I did not like was the length of time we had to spend at the dealership. Paperwork and financing took much longer than expected.

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David Lennox

David Lennox

F&I Manager
Dealership Experience 8 years 10 months
Industry Experience 28 years 2 months
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Apr 30, 2021

Dealership Rating
Employee Rating

The experience with lithia of Hyundai was great. I...

The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.

Mar 19, 2021

Dealership Rating
Employee Rating

We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

Mar 04, 2021

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Employee Rating

PJ was great to work with, he was very informative. We...

PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!

Mar 01, 2021

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Employee Rating

I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Holly Jensen

Holly Jensen

Certified Product Specialist

161 Reviews
Certified
Contact Me
Dealership Experience 3 years 9 months
Industry Experience 3 years 9 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Mar 09, 2021

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Employee Rating

The sales guys were great!!! No pressure to buy they let...

The sales guys were great!!! No pressure to buy they let us take our time and look around. Signing papers were easy. Love the fact they send you home with a flash drive.

Feb 22, 2021

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Rating Holly 5-Stars.Holly was attentive, and listened...

Rating Holly 5-Stars. Holly was attentive, and listened to me as I explained what I wanted in a new vehicle, which helped me feel more comfortable with the car-buying process. She answered my questions and explained information to me I might not have considered. I have to say, the most pleasant car-buying experience I'll ever hope to have. Thank you Holly, and everyone who assisted me on Friday.

Feb 11, 2021

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Awesome service all the way through from when I walked...

Awesome service all the way through from when I walked in, Holly and the whole team was completely extraordinary... definitely best in class customer service.

Feb 03, 2021

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Holly was awesome. I moved here from WI and she went over...

Holly was awesome. I moved here from WI and she went over and above to ensure my purchase was seamless. She exceeded my expectations and I love the Kona I purchased.

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Cherae Cozzi

Cherae Cozzi

Product Specialist

160 Reviews
Certified
Contact Me
Dealership Experience 2 years 2 months
Industry Experience 2 years 2 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

May 08, 2021

Dealership Rating
Employee Rating

Cherae was great! I really enjoyed my first car buying...

Cherae was great! I really enjoyed my first car buying experience with her as my dealer, she made me feel comfortable, supported, and she was very professional.

Apr 30, 2021

Dealership Rating
Employee Rating

The experience with lithia of Hyundai was great. I...

The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.

Mar 29, 2021

Dealership Rating
Employee Rating

After I chose the vehicle I wanted to purchase, the...

After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.

Mar 27, 2021

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I was so nervous going into a dealership and getting a...

I was so nervous going into a dealership and getting a new car. Cherae was more than amazing and even when I was stressed she was calm and knew we were going to get me into a car I loved. 100% recommend going to cherae for your new car! Everyone at the dealership were so so nice and friendly! They make it all so easy and effortless. I was shocked when I realized we were done. I will be back for an upgrade :)

Mar 26, 2021

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Thank You for taking the time to get me my best deal. My...

Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.

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Devin Rogers

Devin Rogers

Finance Manager

87 Reviews
Certified
Contact Me
Dealership Experience 2 years
Recent Reviews

May 09, 2021

Dealership Rating
Employee Rating

Holly Jensen is an excellent sales person.There isn’t...

Holly Jensen is an excellent sales person. There isn’t anything she won’t do to get you into your new car. This will be my second vehicle I’ve purchased from her and I’ve even reached the point that I let her pick my vehicle because she cares to know what I want. I will be back in the next two years for my trade up.

Apr 07, 2021

Dealership Rating
Employee Rating

I Katheeine Music wish to retract my 1st DealerRater....

I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music

Mar 29, 2021

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After I chose the vehicle I wanted to purchase, the...

After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.

Mar 26, 2021

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Employee Rating

Thank You for taking the time to get me my best deal. My...

Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.

Mar 25, 2021

Dealership Rating
Employee Rating

Very helpful, friendly and accommodating. Not high...

Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.

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Matt Ashton

Matt Ashton

Operations Manager
Dealership Experience 10 years 9 months
Industry Experience 25 years 8 months
Recent Reviews

Mar 29, 2021

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Employee Rating

I received amazing service from one of your team reps in...

I received amazing service from one of your team reps in the service department Tabatha Culver! She was very responsive and is always a joy to be around! I appreciate her explosive positive energy & efficiency on getting me in and out in a smooth orderly manner! I’ll definitely be back for all my cars service and requirements!

Feb 25, 2021

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They got me in/out in less than an hour. Friendly staff....

They got me in/out in less than an hour. Friendly staff. Very clean office. Everyone wearing masks. Nice waiting area with cable TV I could atach.

Feb 23, 2021

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Always the best. I would recommend to anybody. I have...

Always the best. I would recommend to anybody. I have always brought my Tucson here and they are always the best dealership I've delt with. When it comes time to buy another car it will be from lithia.

Feb 11, 2021

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I have been dealing with Lithia Hyundai for many years....

I have been dealing with Lithia Hyundai for many years. The service has always been excellent and the employees courteous and helpful. I am satisfied both with the cars and the service.

Jan 24, 2021

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I came in to look at used trucks, was immediately greeted...

I came in to look at used trucks, was immediately greeted by Cherae Cozzi. My credit isn't in the best, she worked with me and found a lender who could approve me. If you don't have the best credit, she will go the extra mile to get you approved. I'm happy with my purchase, now I'm on my way to rebuilding my credit.

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

Apr 19, 2021

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Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Mar 22, 2021

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Employee Rating

Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Mar 19, 2021

Dealership Rating
Employee Rating

We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

Mar 15, 2021

Dealership Rating
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My salesman David was awesome. He went above and beyond...

My salesman David was awesome. He went above and beyond to make my car shopping experience painless. Dylan the finance guy was funny and made the process quick and efficient .

Mar 05, 2021

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Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

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Tony Roach

Tony Roach

Product Specialist

64 Reviews
Certified
Contact Me
Dealership Experience 4 years
Industry Experience 25 years 4 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Apr 19, 2021

Dealership Rating
Employee Rating

Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Apr 08, 2021

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I feel frustrated, the car had a dent and in our contract...

I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.

Apr 06, 2021

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Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 31, 2021

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Tony Roach did a great job showing us the cars and...

Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.

Mar 26, 2021

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I had a great experience ve buying a new car from Lithia...

I had a great experience ve buying a new car from Lithia Hyundai. The staff is very knowledgeable, and I was in and out very quickly.

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Robby Young

Robby Young

Sales Associate

54 Reviews
Certified
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 2 years 11 months
I'm an insurance agent as well as car sales. Able to help out in either way. Not here to only make a sell but make customers and friends for life.
Recent Reviews

Mar 29, 2021

Dealership Rating
Employee Rating

After I chose the vehicle I wanted to purchase, the...

After I chose the vehicle I wanted to purchase, the process was fairly quick and everyone was very efficient. Robby even delivered the car to my house. Thanks, Robby, and to everyone else there.

Mar 26, 2021

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They were fast friendly and helped us get our car. Got...

They were fast friendly and helped us get our car. Got price from the internet and they made sure that’s what I got which was an excellent deal.

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 06, 2021

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I was not pleased with being Nickle and dimed then found...

I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.

Mar 01, 2021

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I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Mathew Reed

Mathew Reed

Product Specialist
Contact Me
Dealership Experience 2 years 1 months
Recent Reviews

May 11, 2021

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Amazing sales rep and financial manager! Brian helped us...

Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!

Apr 30, 2021

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Employee Rating

The experience with lithia of Hyundai was great. I...

The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.

Apr 09, 2021

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Very modern up to date dealership staff very helpful and...

Very modern up to date dealership staff very helpful and friendly special thanks to Matt for making me and my wife feel important and special

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Feb 19, 2021

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Employee Rating

Mathew was great! He was incredibly helpful from start to...

Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!

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Garrett Clunie

Garrett Clunie

Product Specialist

51 Reviews
Certified
Contact Me
Dealership Experience 9 years 4 months
Industry Experience 9 years 4 months
Recent Reviews

Apr 04, 2021

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Employee Rating

EVERY THING WAS WONDERFUL...THXJUST BOUGHT MY THRID...

EVERY THING WAS WONDERFUL...THX JUST BOUGHT MY THRID CAR... A SONATA N LINE SEDAN ...OH BOY LOTS OF STYLE ...LOTS OF COMFORT LOTS OF HORSEPOWER....JUST WHAT I WANTED....

Mar 25, 2021

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Employee Rating

Very helpful, friendly and accommodating. Not high...

Very helpful, friendly and accommodating. Not high pressure and they‘ve really worked to improve the entire car buying process. I‘m very glad I made that initial inquiry.

Mar 22, 2021

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Employee Rating

Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Mar 19, 2021

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Employee Rating

We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

Mar 11, 2021

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What a joy to work with this company! Matt C. Was just a...

What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves. And my used car is a real little gem. I couldn’t be happier!

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Brett Roderick

Brett Roderick

Service Advisor
Dealership Experience 1 years 5 months
Recent Reviews

May 05, 2021

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Employee Rating

Friendly personnel, very professional .As a customer i...

Friendly personnel, very professional .As a customer i appreciated the kind of services that they extend to my vehicle beyond my expectation. Which is i felt awesome on it.

Mar 29, 2021

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I have always received top service, took less time than...

I have always received top service, took less time than they said it would! Gotta love that. I will always keep coming back to this dealership

Mar 25, 2021

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Awesome Service. Very professional. Waiting room is clean...

Awesome Service. Very professional. Waiting room is clean and their coffee is good. I recommend to my friends and family. I'm totally satisfied with their service. Thank you

Mar 12, 2021

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Employee Rating

I brought my Tucson in for service work and was greeted...

I brought my Tucson in for service work and was greeted promptly as I entered the facility with a warm friendly greeting. My appointment wasn't for another 20 minutes but I was seated at Brett's desk promptly and taken care of immediately. The work was finished before I knew it and I was on my way home. I'd recommend their service department with high fives. They get the jog done quickly, efficiently and correctly every time.

Jan 18, 2021

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The service department is 2nd to none!!Friendly,...

The service department is 2nd to none!! Friendly, helpful, fast, courteous. If they didn't have the right answer they would get it for you

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 6 years 9 months
Industry Experience 19 years 3 months
Recent Reviews

Mar 17, 2021

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Employee Rating

They are always great to deal with , always professional,...

They are always great to deal with , always professional, quick and friendly. This my 3rd brand new car I've purchased and I can honestly say that won't go to another dealership.

Feb 20, 2021

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I love this Dealership in Reno on Kietzke. This was a...

I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!

Feb 19, 2021

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Mathew was great! He was incredibly helpful from start to...

Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!

Feb 02, 2021

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Employee Rating

I have always had bad experiences whenever I meet the...

I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone

Jan 03, 2021

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Employee Rating

If I could Give 0 rating I would!! I have been a loyal...

If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!

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PJ Pourjami

PJ Pourjami

Product Specialist
Recent Reviews

Apr 08, 2021

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I feel frustrated, the car had a dent and in our contract...

I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.

Mar 26, 2021

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It was a great experience for me. Brock and pj took very...

It was a great experience for me. Brock and pj took very good care in explaining how everything works in my new Hyundai elaborate thanks again 👍

Mar 05, 2021

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Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

Mar 04, 2021

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PJ was great to work with, he was very informative. We...

PJ was great to work with, he was very informative. We called ahead and he had the car we were interested in in front and ready to look at. Great customer service!!

Feb 20, 2021

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My vehicle had issue 4 days from when I bought it and had...

My vehicle had issue 4 days from when I bought it and had to take it to the service department. Unfortunately the service was awful didn’t make me feel welcome at all I had to keep calling to see what was going on with my vehicle. Seems like the service writer didn’t know what he was doing.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Mar 20, 2021

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Been here twice, and each time I have received fast...

Been here twice, and each time I have received fast excellent service! I would recommend this place to anyone. Thanks for everything, and love my car!

Mar 13, 2021

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I put towing mirrors on my pick up after I get done with...

I put towing mirrors on my pick up after I get done with that check engine light came on so I called to get an appointment to get it fixed and they gave me appointment for Thursday but I think I’ve got it fixed already so I do thank you

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 06, 2021

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I was not pleased with being Nickle and dimed then found...

I was not pleased with being Nickle and dimed then found out they undervalued my trade saying they would need to put new tires on it to sell it. There was enough tread to sell the car as is and it was in excellent condition. I see it posted on their site for $6k more than what they gave me... they really wouldn't budge on the bluebook trade in when the low was $8,172. Can't trust Lithia. I will not be buying another vehicle here or referring friends to eother.

Mar 01, 2021

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I had a great time there nobody was pushy your show room...

I had a great time there nobody was pushy your show room was very nicely set up I had a really good test drive and I think everything was just great thank you

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Hannah Choquette

Hannah Choquette

Business Development Lead
Recent Reviews

Oct 28, 2020

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Not buying or getting service from here again. Longest...

Not buying or getting service from here again. Longest wait just to sign paper work. Truck was not ready and had to come back. After confirming multiple times with my sales guy the truck was serviced and what things were serviced, I drove up to pick it up. What was said that was done was not. Left with and empty fuel tank, def tank and oil was not changed after being told it was. Oil filter also leaking and after complaining back to the sales guy all I got was it’s out of his hands. At this point I don’t care any more. I don’t trust them and I’d rather do the work myself and know it was done right. I do not recommend this dealer.

Oct 26, 2020

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Friendly, professional, fast, clean. Had a 1:30 pm...

Friendly, professional, fast, clean. Had a 1:30 pm appointment but I was early. They got me in right away, early even! No waiting. Car was done very quickly!

Oct 17, 2020

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had a great experience. traded in my old accent for a...

had a great experience. traded in my old accent for a brand new Tucson. My newly wed wife and I love it so very much.

Oct 08, 2020

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Amazing experience!!! Easy and fast. Hannah and Holly...

Amazing experience!!! Easy and fast. Hannah and Holly were so nice and made the process of leasing a new car a breeze. I will Definitely recommend to all my friends!

Oct 05, 2020

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PJ was very personable and knowledgeable. He made the...

PJ was very personable and knowledgeable. He made the sometimes weary process of purchasing a vehicle much less painful. He came out to my daughter and I with a big smile on his face, and I suddenly didn’t feel so ambivalent anymore.

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Dustin Snider

Dustin Snider

General Sales Manager
Contact Me
Dealership Experience 21 years 3 months
Industry Experience 21 years 3 months
Recent Reviews

Mar 08, 2021

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We Were in for service ended up trading our 2017 Santa Fe...

We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.

Mar 05, 2021

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Employee Rating

Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

Feb 03, 2021

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This place is AMAZING! Dustin & Brian got my daughter...

This place is AMAZING! Dustin & Brian got my daughter into a great car! She was a first time buyer & they helped her through the process! Thanks guys!

Jan 28, 2021

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If I could give more than 5 stars I would! I had the best...

If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))

Jan 03, 2021

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Employee Rating

If I could Give 0 rating I would!! I have been a loyal...

If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!

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Michael Costello

Michael Costello

Credit Specialist- Special Finance

28 Reviews
Certified
Contact Me
Dealership Experience 6 months
Industry Experience 33 years 8 months
I've been in the Reno-Sparks area for over 33 years helping people in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

Apr 17, 2021

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Mike was so sweet and patient! He got me an incredible...

Mike was so sweet and patient! He got me an incredible deal and I couldn’t be happier! I would recommend him in a heartbeat! Thank you!

Apr 11, 2021

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Excellent buying experience with Mike! He was so patient,...

Excellent buying experience with Mike! He was so patient, professional & such a nice person! Would HIGHLY recommend him to everyone! Made the buying experience very nice

Apr 04, 2021

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Mike help me as a buyer and found me a car that suited my...

Mike help me as a buyer and found me a car that suited my needs and was very helpful, he was outstanding, made buying my first car easy

Apr 02, 2021

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Michael Costello (Cos) was extremely patient and helpful...

Michael Costello (Cos) was extremely patient and helpful with finding exactly what I needed. I will definitely recommend him to others looking for vehicles and I am very happy with the experience.

Mar 26, 2021

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Daniel was so helpful and accommodating and easy to work...

Daniel was so helpful and accommodating and easy to work with. Thanks for a friendly and easy experience in buying a car. Great experience in everything

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Apr 06, 2021

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Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 03, 2021

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Great working with Mike Costello! Smooth deal. Tony...

Great working with Mike Costello! Smooth deal. Tony Mazzone found the Tucson I wanted and went out of state to get it! It was here in a day.

Oct 06, 2020

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Friendly, helpful staff make buying a car easy and...

Friendly, helpful staff make buying a car easy and enjoyable. Would buy here again in a heartbeat. Love my new Santa Fe. Thank you all.

Sep 24, 2020

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Best Hyundai Dealership in the country the most friendly...

Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!

Sep 17, 2020

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We had a pleasant low pressure buying experience, Larry...

We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.

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Mishawn Roach

Mishawn Roach

Business Development Admin
Contact Me
Dealership Experience 2 years 4 months
I was born in Reno, Nevada raised in Sparks. I have 5 children and 3 grandchildren that I adore. When I am not hanging out with the family, there is nothing better than spending an entire day at the barn with my Equine friends!! I enjoy making people laugh and making new friends.
Recent Reviews

Apr 06, 2021

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Easiest vehicle purchase ever completed. Tony Roach was...

Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.

Mar 26, 2021

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Thank You for taking the time to get me my best deal. My...

Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.

Mar 17, 2021

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Mishawn was fantastic. She had knowledge of any question...

Mishawn was fantastic. She had knowledge of any question thrown at her, she is very nice, extremely helpful. We plan to work with her again in the future.

Feb 10, 2021

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Your salesman bobby was a pleasure! He took time to talk...

Your salesman bobby was a pleasure! He took time to talk about NOT only the car we came ion to see but was also very helpful when we decided we didn't want the model that we thought we did. Bobby was even willing to change all the paperwork when we were thinking of maybe a different color. He definitely went the extra mile. I DID NOT like the fact that all the final paper work was on a little plastic stick, bout the finance guy explained it very well! Thanks for a great car and experience while buying it.

Feb 02, 2021

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I have always had bad experiences whenever I meet the...

I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone

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Tom Clark

Tom Clark

Used Car Manager
Recent Reviews

Apr 07, 2021

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I Katheeine Music wish to retract my 1st DealerRater....

I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music

Feb 03, 2021

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The sales and finance team was professional,...

The sales and finance team was professional, knowledgeable and it resulted in a overall excellent experience. Robby was exceptional and would recommend him and the dealership to anyone looking for a car

Feb 02, 2021

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I have always had bad experiences whenever I meet the...

I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone

Dec 12, 2020

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Our salesman Mathew was Great during the sales...

Our salesman Mathew was Great during the sales process. Tom help move it all along , we were told the dealership could Help on accessories,joke

Nov 14, 2020

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This is my second purchase from Cherae and Lithia within...

This is my second purchase from Cherae and Lithia within a year! Traded my ‘18 Fusion I bought from her last year (my first *new to me* car) for the ‘20 Palisade that I wanted last year and got a great deal! Cherae stayed in touch and worked with me and when my ducks were finally in a row, she made it happen and got me into the car I wanted all along. They gave me a fantastic rate and worked hard to make it work for my budget. I couldn’t be happier and continue to recommend her and Lithia to everyone I know! If you’re in the market, new or used, go to Lithia Hyundai and ask for Cherae, you won’t be disappointed.

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Brian Carter

Brian Carter

Inventory Manager

15 Reviews
Certified
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Dealership Experience 7 months
I buy cars off the street, it's all I do! Don't want to trade, just want to sell? I'm your guy! Bring it down and pick up a check, it's that simple.
Recent Reviews

May 11, 2021

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Amazing sales rep and financial manager! Brian helped us...

Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!

Apr 19, 2021

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Ryan was amazing, he knew what I wanted and was more than...

Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.

Mar 31, 2021

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Tony Roach did a great job showing us the cars and...

Tony Roach did a great job showing us the cars and explaining the features. Completely attentive and courteous, we didn't feel pressured to purchase. We bought the car of our dreams. Excellent experience.

Mar 22, 2021

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Thank you for the easy purchase of my new Ioniq! My Mom...

Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !

Mar 19, 2021

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We buy all our vehicles here, and make sure our friends...

We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 5 years 9 months
Industry Experience 32 years 2 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 31+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Apr 08, 2021

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I feel frustrated, the car had a dent and in our contract...

I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.

Feb 19, 2021

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tabatha was awesome. she checked me in and lance checked...

tabatha was awesome. she checked me in and lance checked me out. both were professional, kind and courteous. scott robert is the best and went beyond in helping me. also, loved the much needed exterior car wash.

Dec 17, 2020

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Works with you to get the deal you want with little...

Works with you to get the deal you want with little haggling. Liked that you could go on road test by yourself made it easier to try out accessories.

Sep 24, 2020

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Best Hyundai Dealership in the country the most friendly...

Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!

Sep 02, 2020

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thank you. scott robert is my go to person. dealership...

thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished.

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Chris Clark

Chris Clark

Credit Specialist
Contact Me
Dealership Experience 11 months
Industry Experience 26 years 7 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

Feb 12, 2021

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Past bad experiences with other dealerships left a bad...

Past bad experiences with other dealerships left a bad taste in the mouth but Chris and company were so easy to work with, I've recommended them to my best friend who I believe is going there today. They set a high bar.

Feb 02, 2021

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Best service ever! They helped through the whole process...

Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.

Jan 19, 2021

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I am very pleased with my experience at Lithia Hyundai,...

I am very pleased with my experience at Lithia Hyundai, everyone was very nice and helpful! Will be coming back in the future for sure!

Jan 15, 2021

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I really enjoyed the service and interaction of staff....

I really enjoyed the service and interaction of staff. They were prompt and efficient. They were all friendly and made us feel welcomed. I will definitely go back and refer friends.

Dec 02, 2020

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Great environment! Highly recommend if you are looking...

Great environment! Highly recommend if you are looking for a new or used car. This team will go above and beyond to make sure your expectations are met!

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Erin Snider

Erin Snider

Dealership Accountant II
Recent Reviews

Feb 20, 2021

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I love this Dealership in Reno on Kietzke. This was a...

I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!

Jan 28, 2021

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If I could give more than 5 stars I would! I had the best...

If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))

Oct 30, 2020

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Always professional, always fast, always the best, lithia...

Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.

Sep 24, 2020

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Best Hyundai Dealership in the country the most friendly...

Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!

Sep 02, 2020

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I went in to see if I could lower my interest rate on my...

I went in to see if I could lower my interest rate on my Elantra. I walked out with an even better car and incredible rates. Pete and Dustin were incredibly helpful. I will never go anywhere else when buying a car.

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David Diaz

David Diaz

Product Specialist

12 Reviews
Certified
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Dealership Experience 6 months
Industry Experience 2 years 6 months
Recent Reviews

Mar 21, 2021

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Our sales Rep Ton Roach was great to work with. He took...

Our sales Rep Ton Roach was great to work with. He took the time to assess what we wanted in a vehicle so he could show me the models that had exactly what I was looking for. He knew what questions to ask to give a ball park of approval and payments. The only thing I did not like was the length of time we had to spend at the dealership. Paperwork and financing took much longer than expected.

Mar 15, 2021

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My salesman David was awesome. He went above and beyond...

My salesman David was awesome. He went above and beyond to make my car shopping experience painless. Dylan the finance guy was funny and made the process quick and efficient .

Mar 14, 2021

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Awesome, helpful and clean. Great service and...

Awesome, helpful and clean. Great service and knowledgeable staff. My wife and I were treated great, and we found the perfect car for our family thanks to David's help!

Mar 11, 2021

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What a joy to work with this company! Matt C. Was just a...

What a joy to work with this company! Matt C. Was just a genuinely kind person. I was prepared to buy when I walked in the door but at no time did I feel pressured or rushed. In fact quite the opposite. I was the one rushing THEM. The calm and self preposessed attitude of the employees settled me down and allowed me to be excited without being a jangle of nerves. And my used car is a real little gem. I couldn’t be happier!

Mar 05, 2021

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Do not buy a Palisade from this place. Huge markup and...

Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

Jan 18, 2021

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The service department is 2nd to none!!Friendly,...

The service department is 2nd to none!! Friendly, helpful, fast, courteous. If they didn't have the right answer they would get it for you

Nov 19, 2020

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PJ was so helpful and accommodating, although I had came...

PJ was so helpful and accommodating, although I had came to this dealership a few times before but wasn’t successful to finance a car but PJ was able to get me approved for financing a brand new 2020 Elantra with 0% APR. I 100% recommend PJ to everyone to anyone who wants to have a smooth buying experience.

Nov 04, 2020

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5 Stars!! Matt in Sales is amazing!!! We traded in my...

5 Stars!! Matt in Sales is amazing!!! We traded in my Escalade for a BMW X5. When we got the BMW home it started pouring out coolant. Called Matt and he arranged for a tow truck. My BMW is getting fixed and I’m so happy! They have amazing customer service and go above and beyond.

May 01, 2020

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Tabatha takes care of all of my cars, even my kids cars....

Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.

Mar 27, 2020

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Professional, friendly and clean, made it easy to trade...

Professional, friendly and clean, made it easy to trade in my car and upgrade to my new vehicle. Got exactly what I wanted. I would recommend and I will definitely consider purchasing my future vehicles here.

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Chris Romero

Chris Romero

Product Specialist
Contact Me
Dealership Experience 10 months
Industry Experience 9 years 4 months
Recent Reviews

Apr 08, 2021

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We had the best car buying experience to date! The three...

We had the best car buying experience to date! The three “Chris’s” went above and beyond for our financing needs! They got the job done when others have made us walk in circles ! They were transparent , honest , and met our needs with the size of vehicle we needed! Thank you again and a personal shout out to our sales guy CJ! You rock and we are so grateful !!! Again thank you!

Apr 08, 2021

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Cave in in a recommendation and I’m glad I did. Great...

Cave in in a recommendation and I’m glad I did. Great staff, easy to with with, took care of me. I recommend. Check them out .

Feb 02, 2021

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Best service ever! They helped through the whole process...

Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.

Jan 27, 2021

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We had to reschedule because we didn't know they were...

We had to reschedule because we didn't know they were keeping vehicle over night because it was a diagnostic repair. I didn't really understand the reason to keep it over night.

Dec 26, 2020

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This is the 5th car we have bought from Lithia Hyundai...

This is the 5th car we have bought from Lithia Hyundai and there’s a reason we keep coming back. They are amazing!! Shop here.

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Dawn Arguello

Dawn Arguello

Asst Parts Mgr
Recent Reviews

Feb 20, 2021

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I love this Dealership in Reno on Kietzke. This was a...

I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!

Sep 09, 2020

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Matt was very friendly and made sure he addressed any...

Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .

Jun 26, 2020

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Had my first oil change. They did a great job. On time....

Had my first oil change. They did a great job. On time. Very nice to deal with will answer all of your questions. So far the advisors are on top of things. Thank you

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Recent Reviews

Mar 03, 2021

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Great experience! This is my third Santa Fe that I’ve...

Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase!

Feb 17, 2021

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My sales person Cherae was fantastic. Explained...

My sales person Cherae was fantastic. Explained everything to me. Made sure I got everything. Her manager however was rude and a bully. Its not as though I need validation for my purchase however NO ONE from the higher management of Finance said thanks for your business or anything. I get why people order cars your Higher management is aweful.

Jul 17, 2020

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My experience here was great!

From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!

Apr 30, 2020

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I am very pleased with this dealership Tony Roach was...

I am very pleased with this dealership Tony Roach was great Tom the used car manager was amazing Dylan they all were great I will buy a car here again

Apr 22, 2020

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The people that attended me were outstanding from start...

The people that attended me were outstanding from start to finish. From calls at specific hours to match my work schedule to an appointment on a day that would benefit me. Thanks so much for the help.

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Gio Castro

Gio Castro

Service Technician
Recent Reviews

Jan 07, 2021

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Lithia Hyundai of Reno has always been good to me. From...

Lithia Hyundai of Reno has always been good to me. From sales to service they are top notch. And they will take good care of you. I have never had a bad experience and I will continue to deal with this dealership. They have been instrumental in helping me get my credit back in shape. For that I am truly grateful. Think you with you Hyundai of Reno Sincerely Jeff Gates

Nov 11, 2020

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I love Lithuanian Hyundai! I bought my car there and it’s...

I love Lithuanian Hyundai! I bought my car there and it’s a awesome car! I’ll never get rid of this car, the service dept. is awesome as well, I get lifetime oil changes and that means a lot in today’s economy, one less thing you have to worry about! No major problems with my vehicle and the personal service from this dealership is great I recommend this place to anyone looking for peace of mind when buying a car!

Nov 06, 2020

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staff was amazing. i enjoyed working with all the staff....

staff was amazing. i enjoyed working with all the staff. they helped me get what i needed. they went above and beyone there work needs and made sure my car was better then when i brought it

May 15, 2020

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Lithia hyundai Reno dealer very clean place hyundai...

Lithia hyundai Reno dealer very clean place hyundai personal so profesionals service exellent job bud oil change took 1hour and half i understand you are a busy places bud you have to taker of it thank you lithia hyundai dealer see you on my next oil change

Apr 22, 2020

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Fast and very friendly service. Thank you for being open...

Fast and very friendly service. Thank you for being open during pandemic and taking several steps to make sure we had access to hand sanitizer.

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Nov 06, 2020

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staff was amazing. i enjoyed working with all the staff....

staff was amazing. i enjoyed working with all the staff. they helped me get what i needed. they went above and beyone there work needs and made sure my car was better then when i brought it

Oct 30, 2020

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Always professional, always fast, always the best, lithia...

Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.

Jul 27, 2020

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Great service Dept.

Great doing business with the Dealership personal .the people at the dealership were friendly and very helpful and answered all my questions and concerns that I had.

Jul 23, 2020

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Best service department in town!! Tabatha always takes...

Best service department in town!! Tabatha always takes such great care of me and everyone is so friendly!! She stayed in contact with me throughout the day letting me know the status and then my car was actually ready 2 hours early!! Love love love it here!!

Feb 23, 2017

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time

Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Nov 13, 2020

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My service advisor Tabatha Culver is absolutely amazing....

My service advisor Tabatha Culver is absolutely amazing. She is knowledgeable and professional and takes great care of my two Hyundai's..It's always a pleasure and comforting to have her handle my cars needs. She is honest and fair and I totally trust her advice.

Oct 26, 2020

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Friendly, professional, fast, clean. Had a 1:30 pm...

Friendly, professional, fast, clean. Had a 1:30 pm appointment but I was early. They got me in right away, early even! No waiting. Car was done very quickly!

Sep 18, 2020

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Great service staff is always friendly. I know I can...

Great service staff is always friendly. I know I can leave my car there and know it’s being taken care of by the best people.

Jul 22, 2020

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