Staff
Service
Lance Smith
Service Advisor
Tabatha Culver
SERVICE ADVISOR
Matt Franceschini
Service Advisor
Jeremy Olsen
Service Manager
Donald Ostrom
Service Advisor
Everett Clunie
Lube Techician
Cuong Ngo
Service Techician
Gio Castro
Service Technician
Bryan Mazariegos
Service Technician
Chantel Kaminskaya
Assistant Service Manager
Hai Ngo
Service Techician
Otto Sandoval-Carpio
Detailer
Drea McGiffin
Business Development Admin
Finance
Bryan Ogg
Finance Manager
Christopher Osorio
Finance Manager
David Lennox
F&I Manager
Devin Rogers
Finance Manager
Sales
Holly Jensen
Certified Product Specialist
Matt Ashton
Assistant General Manager
Tony Roach
Product Specialist
Mathew Reed
Product Specialist
PJ Pourjami
Product Specialist
Michael Costello
"Fresh Start" Challenged Credit Manager / 800BadCredit.Com Manager
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Larry Farrell
Business Development Admin
Dan Dunham
Master Sales Associate
Ryan Ferris
Product Specialist
Chris Clark
Credit Specialist
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Kirby McMahon
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Larry Satica
Product Specialist
Desmond Carolino
Product Specialist
Amy Smith
Business Development Admin
Joshua Clunie
Business Development Admin
Paydon Chambers
Product Specialist
Ryan "RJ" Bush
Buyer
Darren Toomer
Inventory Manager
Erick Campbell
Product Specialist
Sydney Helu
Product Specialist
Erwin Soto
Product Specialist
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Internet
Hannah Choquette
Business Development Lead
Iris Flores-Garcia
Business Development Lead
Gaby Temprano
Business Development Admin
Kim Murillo
Business Development Admin
Maegan Minetto
Service Business Development Admin
Eli Ledezma
Business Development Admin
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
Dec 02, 2022
Very professional.
Very professional. Always great service. I would recommend this Service center to my friends and family.
Dec 02, 2022
The service was great, and the people are great.
The service was great, and the people are great. Accommodations were great. Appointment was easy to make. Over all great.
Dec 01, 2022
Took 3 hours for an oil change.
Took 3 hours for an oil change. Didn’t bother to tell me that the windshield wipers were ripped.
Dec 01, 2022
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Dec 01, 2022
Lance is the best service writer!
Lance is the best service writer!! Always explains the work being done and makes sure it’s done in a timely manner!
Tabatha Culver
SERVICE ADVISOR
Dec 02, 2022
Very professional.
Very professional. Always great service. I would recommend this Service center to my friends and family.
Dec 02, 2022
The service was great, and the people are great.
The service was great, and the people are great. Accommodations were great. Appointment was easy to make. Over all great.
Dec 01, 2022
Everyone was very nice and professional in how they
Everyone was very nice and professional in how they conducted themselves.. We would highly recommend them to our family and friends. Thanks Lithia Hyundai service team.
Nov 28, 2022
I like the dealership, however, the deals they offer are
I like the dealership, however, the deals they offer are not as good as what I've seen online. I do really like my vehicle.
Nov 26, 2022
Sorry I will not write a review for your service
Sorry I will not write a review for your service department Thanks Dave and Shirley
Matt Franceschini
Service Advisor
Dec 02, 2022
Great dealer.
Great dealer. Love this place. But I can’t believe I need to write 15 words
Dec 02, 2022
Very professional.
Very professional. Always great service. I would recommend this Service center to my friends and family.
Dec 02, 2022
thank you because all working hard and I like when l call
thank you because all working hard and I like when l call always they answer end sounds a happy person thank you all
Dec 02, 2022
The service was great, and the people are great.
The service was great, and the people are great. Accommodations were great. Appointment was easy to make. Over all great.
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Bryan Ogg
Finance Manager
Dec 02, 2022
Very professional.
Very professional. Always great service. I would recommend this Service center to my friends and family.
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Dec 01, 2022
I was greeted by a friendly and accommodating
I was greeted by a friendly and accommodating salesperson, Lucas Bragg upon arrival to the lot and showroom. All questions about the vehicle were answered, full disclosure of financing and delivery of vehicle to my door were completed in a quick efficient manner(including big red bow on windshield). I will recommend this dealership to everyone. My son and wife purchased their car there and very satisfied with the service and suv reliability.Was given a lift to local store while my crossbars were installed, by Lucas as well!
Dec 01, 2022
Everyone was very nice and professional in how they
Everyone was very nice and professional in how they conducted themselves.. We would highly recommend them to our family and friends. Thanks Lithia Hyundai service team.
Dec 01, 2022
Happy with the service I got from both the dealer and the
Happy with the service I got from both the dealer and the service department. Wouldn’t buy a car anywhere else
Christopher Osorio
Finance Manager
Dec 02, 2022
thank you because all working hard and I like when l call
thank you because all working hard and I like when l call always they answer end sounds a happy person thank you all
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Dec 01, 2022
Was NOT looking for a new vehicle.
Was NOT looking for a new vehicle. I was just in for service. But when Ryan asked me if I wanted to look at a couple new vehicles s we hike I waited, I said okay to just kill time. I knew they would never be able to give me the deal I would need to even consider buying another new one. Buuuut, I was wrong! They did it. And I love my brand new ‘Calypzo’ Red Santa Fe!
Nov 28, 2022
I like the dealership, however, the deals they offer are
I like the dealership, however, the deals they offer are not as good as what I've seen online. I do really like my vehicle.
Nov 23, 2022
Staff take good care of you and help you out a lot to
Staff take good care of you and help you out a lot to finance a car.
David Lennox
F&I Manager
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Dec 01, 2022
Everyone was very nice and professional in how they
Everyone was very nice and professional in how they conducted themselves.. We would highly recommend them to our family and friends. Thanks Lithia Hyundai service team.
Nov 26, 2022
Sorry I will not write a review for your service
Sorry I will not write a review for your service department Thanks Dave and Shirley
Nov 26, 2022
Everyone was helpful, courteous, and kind.
Everyone was helpful, courteous, and kind. They really did go above and beyond to help us get into a loan that we could afford.
Nov 23, 2022
Buying experience was decent, I like my Kona aside all
Buying experience was decent, I like my Kona aside all the scratches on my window, service was OK, washer fluid and coolant wasn't checked.
Holly Jensen
Certified Product Specialist
Nov 20, 2022
Holly was great.
Holly was great. Would definitely recommend! Great service and willing to go above and beyond.
Nov 18, 2022
I found my dream truck!
I found my dream truck!!! We made an appointment to drive test and check out this beautiful jeep wrangler Sahara . Holly was amazing, a flawless transaction of buying this beautiful used truck. She walked us through the process so easily. Professional all the way to the finance department. I highly recommend Lythia.
Nov 17, 2022
Friendly and helpful staff.
Friendly and helpful staff. Especially Holly Jensen and Dylan Clunie. They made the whole experience easy.
Nov 16, 2022
Very easy to work with, super friendly and knowledgeable.
Very easy to work with, super friendly and knowledgeable. The whole process was quick and painless.
Nov 05, 2022
Holly was very helpful in the process and did not apply
Holly was very helpful in the process and did not apply any pressure. Highly recommend anyone wanting to buy a new vehicle to go through her!
Devin Rogers
Finance Manager
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Nov 15, 2022
Dan was amazing to work with.
Dan was amazing to work with. So helpful and knowledgeable. We now have owned three Hyundais from this dealership.
Nov 12, 2022
Wonderful service, great dealership!
Wonderful service, great dealership! If you don’t give them a shot, your at the wrong dealership
Nov 11, 2022
Everyone is very accommodating, polite, explained all
Everyone is very accommodating, polite, explained all functions of the vehicles when asked. Thank you Dan
Nov 04, 2022
Haven't wanted to buy a car everywhere else.
Haven't wanted to buy a car everywhere else. Saleman Matt Reed is wonderful and trustworthy.
Matt Ashton
Assistant General Manager
Nov 04, 2022
Haven't wanted to buy a car everywhere else.
Haven't wanted to buy a car everywhere else. Saleman Matt Reed is wonderful and trustworthy.
Oct 04, 2022
Matthew attended to absolutely everything, even things
Matthew attended to absolutely everything, even things not directly related to the purchase since I had just arrived in Reno from Hawaii.
Aug 25, 2022
We have always found this dealership to be courteous and
We have always found this dealership to be courteous and knowledgeable when it comes to servicing our cars. Never had a bad experience. We would highly recommend them.
Aug 17, 2022
Always absolutely great.
Always absolutely great. Lived in Reno 27 years and the Reno Lithia Hyundai service department is by far the best I’ve gone to. Tabatha Culver my service advisor knows her stuff and is knowledgeable and professional. Cuong the mechanic who exclusively works on my two Hyundai’s is just a super good mechanic. I have all the confidence in Tabatha and Cuong. One thing that really stands out compared to other dealerships is they’re honest. They are excellent at evaluating problems and discussing it with me. The service department here is the reason I bought another Hyundai in 2018. I’m very happy with it.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Dylan Clunie
General Manager
Dec 01, 2022
Dealer was nice but of course over sold me the car I
Dealer was nice but of course over sold me the car I bought by quite a lot.
Dec 01, 2022
Was NOT looking for a new vehicle.
Was NOT looking for a new vehicle. I was just in for service. But when Ryan asked me if I wanted to look at a couple new vehicles s we hike I waited, I said okay to just kill time. I knew they would never be able to give me the deal I would need to even consider buying another new one. Buuuut, I was wrong! They did it. And I love my brand new ‘Calypzo’ Red Santa Fe!
Nov 26, 2022
Sorry I will not write a review for your service
Sorry I will not write a review for your service department Thanks Dave and Shirley
Nov 23, 2022
Staff take good care of you and help you out a lot to
Staff take good care of you and help you out a lot to finance a car.
Nov 23, 2022
I had horrible service at the Carson Hyundai dealer so I
I had horrible service at the Carson Hyundai dealer so I did not expect much from Lithia but it was superb and I will continue to service my car here. Thank you.
Tony Roach
Product Specialist
Oct 30, 2022
David, the finance guy was horrible and created a lot of
David, the finance guy was horrible and created a lot of problems by not being thorough and by being rude. Management, and the sales team were excellent.
Oct 28, 2022
The employees were very helpful and made our experience
The employees were very helpful and made our experience pleasant. Would definitely recommend to a friend.
Oct 16, 2022
No pressure!
No pressure! No finagling! Lots of vehicles to chose from. Loving the amount of Warranty that is offered! True peace of mind!
Oct 04, 2022
very clean dealership with very friendly and helpful
very clean dealership with very friendly and helpful staff! made my first time at a dealership on my own very less stressful.
Jul 30, 2022
A relaxed mood and transparent dealing made me feel
A relaxed mood and transparent dealing made me feel comfortable throughout the conversation and purchase.
Mathew Reed
Product Specialist
Nov 18, 2022
I found my dream truck!
I found my dream truck!!! We made an appointment to drive test and check out this beautiful jeep wrangler Sahara . Holly was amazing, a flawless transaction of buying this beautiful used truck. She walked us through the process so easily. Professional all the way to the finance department. I highly recommend Lythia.
Nov 04, 2022
Haven't wanted to buy a car everywhere else.
Haven't wanted to buy a car everywhere else. Saleman Matt Reed is wonderful and trustworthy.
Oct 30, 2022
David, the finance guy was horrible and created a lot of
David, the finance guy was horrible and created a lot of problems by not being thorough and by being rude. Management, and the sales team were excellent.
Sep 26, 2022
My experience with the purchase of my Hyundai was
My experience with the purchase of my Hyundai was phenomenal. Lithia of Reno staff was respectful and patient and I could not have asked for a better experience!
Sep 01, 2022
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Had a wonderful experience and was kept informed of every step.
PJ Pourjami
Product Specialist
Nov 28, 2022
Lithia is a good dealership to buy a car from or to get
Lithia is a good dealership to buy a car from or to get service done at.
Oct 31, 2022
Everyone was very nice and honest and a lot of help
Everyone was very nice and honest and a lot of help finding the right vehicle for us !
Oct 31, 2022
Awesome experience.
Awesome experience. Very helpful and no pressure sales. I’m so happy with my new car and got it for a great price.
Oct 18, 2022
hyundai of reno have good customer service.
hyundai of reno have good customer service. they are helpful, explain things good. good company.
Oct 18, 2022
I had an extremely friendly visit to the dealership with
I had an extremely friendly visit to the dealership with a friend. She had just bought a car the week before and was very happy with the service provided and knew I needed a car also. So she took me down there and 3 hours later I leave with my beautiful car. So I have told all my friends about the great service I received too.
Steve Leveille
Sales Manager
Dec 01, 2022
Everyone is very professional.
Everyone is very professional. They answered my calls, answered all my questions. Keep me up-to-date on what was going on with my car while in service.
Nov 18, 2022
Absolutely the most dishonest and greedy dealership in
Absolutely the most dishonest and greedy dealership in Nevada. Gives nothing for your trade-in of an almost new car and charges more than the MSRP for a used car - lies about everything - does not send the paperwork for days -and then lies again about making it right does not honor internet prices - had to retain an attorney
Oct 12, 2022
We are so pleased with the service we have received here.
We are so pleased with the service we have received here. Our salesman Efren has gone way beyond in helping us with this sale. He is courteous and so knowledgeable. I give him 5 stars. He is the best. I will certainly recommend everyone to purchase their automobiles here.
Sep 01, 2022
Price gouging dealership!
Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over full you will be emailing and calling to buy a 3rd vehicle... NEVER AGAIN... I will just keep collecting my lifetime oil changes ( best $500 ) I ever spent 10 years ago... Reno lithia hyundai will never see another dime or kind word from me.
Jul 16, 2022
Efren was our salesman and a great guy he helped to
Efren was our salesman and a great guy he helped to gets in a nice car and he is a very nice man. We want to thank everyone that helped too
Michael Costello
"Fresh Start" Challenged Credit Manager / 800BadCredit.Com Manager
Nov 04, 2022
Customer service is on point, everyone is willing to
Customer service is on point, everyone is willing to help, quick and simple for everyone
Nov 01, 2022
Due to a miscommunication between departments, I was
Due to a miscommunication between departments, I was treated as though I falsified my application and received rude messages, typed in all caps, suggesting I lied about my employment information. Everyone was friendly enough while I was at the dealership, but once I left with the vehicle I was treated as though I was a liar.
Oct 26, 2022
They need to get the paper for my loan Right I bought a
They need to get the paper for my loan Right I bought a 2013 Hyundai Sonata Not a 2019 Mazda 6
Oct 03, 2022
It’s a great car company I have felt with them three
It’s a great car company I have felt with them three times and all three times I have had success .
Jun 02, 2022
Fantastic individuals, willing to work with you, a real
Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Dec 01, 2022
Dealer was nice but of course over sold me the car I
Dealer was nice but of course over sold me the car I bought by quite a lot.
Dec 01, 2022
Happy with the service I got from both the dealer and the
Happy with the service I got from both the dealer and the service department. Wouldn’t buy a car anywhere else
Nov 29, 2022
After selling the car, we could not get any other servlce
After selling the car, we could not get any other servlce from david diaz! All other people in Lithia were more helpful, we had to run after him to get information about our car which was really frustrating!
Nov 28, 2022
Lucas was so great!
Lucas was so great! He had great energy and was very uplifting given situation. This was my second time dealing with them and I'm so glad we went 2nd time all though first experience wasn't so great. I'm definitely coming back when it's time to get a bigger family vehicle and I'm going straight with Lucas! Everyone buying a car needs a Lucas experience! He's literally best! Get you a Lucas! Thank you for everything Lucas not only did you give great experience but also teaching moments. Keep up good work you are amazing!
Nov 11, 2022
I was greeted right away meet with Dylan Cluney whom
I was greeted right away meet with Dylan Cluney whom introduced me to David Diaz who was an awesome salesman, very personable, knowledgeable about my car that he sold me. I appreciated being made to feel important and that I was important. Thank you all
Larry Farrell
Business Development Admin
Sep 22, 2022
People there Not too friendly.
People there Not too friendly. Lousy service. Service work not performed as promised. In and out.
Sep 16, 2022
Everyone on the team was very friendly, informative and
Everyone on the team was very friendly, informative and helpful. All my questions were considered and answered, made me feel comfortable.
Sep 11, 2022
Most of the guys that work here are super nice and
Most of the guys that work here are super nice and helpful. I would go back
Aug 29, 2022
Easy and able to explain every detail to me 100l times
Easy and able to explain every detail to me 100l times over. Super helpful on the finance department and sales litterally called me every week after I got the car and every day almost before I got the car.
Jun 29, 2022
This dealership is awesome we have bought numerous cars
This dealership is awesome we have bought numerous cars from them and they are always very professional.
Dan Dunham
Master Sales Associate
Nov 15, 2022
Dan was amazing to work with.
Dan was amazing to work with. So helpful and knowledgeable. We now have owned three Hyundais from this dealership.
Nov 11, 2022
Everyone is very accommodating, polite, explained all
Everyone is very accommodating, polite, explained all functions of the vehicles when asked. Thank you Dan
Nov 07, 2022
The sales person took his time to work with me and got me
The sales person took his time to work with me and got me a car that I could relay on. He was very nice and made the experience enjoyable.
Oct 31, 2022
The worst process to buy a used truck I have experienced.
The worst process to buy a used truck I have experienced. No communication that you could believe and it wasted hours or our time. We will NOT do any more business with your company. This assumes we receive our title - if not we will talk through lawyers.
Oct 30, 2022
I love how they treat people like family.
I love how they treat people like family. I will continue to purchase my vehicles from them.
Hannah Choquette
Business Development Lead
Nov 18, 2022
Very clean, prompt, professional place.
Very clean, prompt, professional place. Didn't take too long to get the car I wanted.
Oct 18, 2022
All the salesmen were friendly.
All the salesmen were friendly. I think Lithia took advantage of us. Bait and switch.
Sep 29, 2022
Quick, efficient, professional.
Quick, efficient, professional. Always a get the best service from here. Will keep coming back.
Jun 12, 2022
The customer service is good at Lithia Hyundai.
The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.
Jan 05, 2022
Everyone was very helpful and nice. Would definitely...
Everyone was very helpful and nice. Would definitely recommend them. Would also purchase from them again in the future. Thank you.
Ryan Ferris
Product Specialist
Nov 28, 2022
I like the dealership, however, the deals they offer are
I like the dealership, however, the deals they offer are not as good as what I've seen online. I do really like my vehicle.
Nov 20, 2022
Great service.
Great service. Was able to get me financed. I even referred someone else who was able to get a car. I didn't get my referral fee though
Nov 04, 2022
Customer service is on point, everyone is willing to
Customer service is on point, everyone is willing to help, quick and simple for everyone
Oct 24, 2022
I have bought vehicles from this dealership 3 times now
I have bought vehicles from this dealership 3 times now the last 2 times I have been have been very disappointed in the dealership Kama so this will be the last time that I buy from this dealership
Oct 18, 2022
All the salesmen were friendly.
All the salesmen were friendly. I think Lithia took advantage of us. Bait and switch.
Chris Clark
Credit Specialist
Nov 16, 2022
I've purchased two vehicles from Lithia and have
I've purchased two vehicles from Lithia and have excellent service from everyone.ive dealt with.
Oct 30, 2022
I like the no pressure salesmanship.
I like the no pressure salesmanship.Afyer we made the deal,and shook hands. Along with doing the paperwork. Which was a breeze
Oct 13, 2022
Great to work with customer service was great people I
Great to work with customer service was great people I felt good leaving the dealer
Sep 18, 2022
This Dealership is awesome and treats you with decency
This Dealership is awesome and treats you with decency and respect. If you have a problem or an issue they do whatever they can to help figure it out. Chris Clark is a great guy and does his very best to male the process as painless as possible. Ther service department is very customer oriented and does there very best to take care of the customer first !!!
Sep 11, 2022
Great customer service, thanks for heads up when my
Great customer service, thanks for heads up when my maintenance is due! Thank you Tabatha!
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Nov 20, 2022
The workers are very friendly and they take good care of
The workers are very friendly and they take good care of you and help you in what you need
Nov 16, 2022
I've purchased two vehicles from Lithia and have
I've purchased two vehicles from Lithia and have excellent service from everyone.ive dealt with.
Nov 01, 2022
Due to a miscommunication between departments, I was
Due to a miscommunication between departments, I was treated as though I falsified my application and received rude messages, typed in all caps, suggesting I lied about my employment information. Everyone was friendly enough while I was at the dealership, but once I left with the vehicle I was treated as though I was a liar.
Oct 12, 2022
We are so pleased with the service we have received here.
We are so pleased with the service we have received here. Our salesman Efren has gone way beyond in helping us with this sale. He is courteous and so knowledgeable. I give him 5 stars. He is the best. I will certainly recommend everyone to purchase their automobiles here.
Sep 17, 2022
Car salesmen are pushy and they never leave you also be.
Car salesmen are pushy and they never leave you also be. The one who sold me my car was sending me winky faces over text until my husband asked him to stop. Now we’re not receiving the floor mats we were promised.
Anthony Mazzone
New Vehicle Manager
Oct 08, 2022
Everyone is great especially Ryan Ferris and Ray Reyes,
Everyone is great especially Ryan Ferris and Ray Reyes, thanks keep up the good work!
Aug 19, 2022
Our experience with Efren Gonzalez has been amazing!
Our experience with Efren Gonzalez has been amazing! Him and his finance department did everything they could to make sure we got into a great car! We are going home today with a 2019 Hyundai Elantra and it is the nicest car a dealership has ever offered us. 10 out of 5 starts for this team!
Jul 04, 2022
Reno Lithia Hyundai was a mess for me to get my 23,000
Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth full to say about these people but I better just keep it to myself. Would not recommend this place to anyone.
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Jan 11, 2022
Holly was amazing highly and would recommend her to...
Holly was amazing highly and would recommend her to anyone who is looking for buy a car.
Jeremy Olsen
Service Manager
Dec 02, 2022
Great dealer.
Great dealer. Love this place. But I can’t believe I need to write 15 words
Dec 02, 2022
Communication was difficult, I tried to get into contact
Communication was difficult, I tried to get into contact with the service center twice in the morning of the day they told me I’d be getting an update, and didn’t hear anything till 5:20pm. A couple days later I was told to pick my car up because there was no remedy but no one was telling me what they had checked. Thankfully, the only time I felt better about my situation with my car was when I spoke with the service manager Jeremy. He explained what was going on and told me they’d keep checking my car out. He was respectful and informative.
Nov 23, 2022
I had horrible service at the Carson Hyundai dealer so I
I had horrible service at the Carson Hyundai dealer so I did not expect much from Lithia but it was superb and I will continue to service my car here. Thank you.
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Nov 16, 2022
Amazing service department!
Amazing service department! Everyone is friendly and respectful. Definitely coming back for all my car needs!!
Donald Ostrom
Service Advisor
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Oct 28, 2022
Service is always busy, but that’s because they are the
Service is always busy, but that’s because they are the best dealership to go to in the region. Lance Smith has been taking care of me vehicle needs for a long time now and goes out of his way to take care of my mothers vehicle.
Oct 20, 2022
I have been going to Lithia Hyundai of Reno for 3 yrs &
I have been going to Lithia Hyundai of Reno for 3 yrs & they are Awesome @ taking car of my 2014 Teaverse !! Very Polite. Too !!
Oct 19, 2022
I love Lithia Hyundais service department.
I love Lithia Hyundais service department. They are so professional and do such great work. I tell my friends to take their cars there even if they aren’t Hyundais. They kick xxx. Tabitha Matt Mishawn and Lance are all the best as service writers. There is a new guy Ryan he jumps right in to help me when my service writer was in the shop. They really work hard to put the customer first. It’s a great place to do business. I can’t recommend them enough.
Sep 15, 2022
Lance is always professional and helpful and does perfect
Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise
Scott Robert
e Commerce Marketing Manager
Nov 11, 2022
I was greeted right away meet with Dylan Cluney whom
I was greeted right away meet with Dylan Cluney whom introduced me to David Diaz who was an awesome salesman, very personable, knowledgeable about my car that he sold me. I appreciated being made to feel important and that I was important. Thank you all
Sep 18, 2022
I wish they cared as much about service as they did about
I wish they cared as much about service as they did about sales. Very underwhelmed by this last service experience. The communication was lacking between them internally as well as to me the customer. Had to get the manager involved to resolve. It shouldn't be that way.
Sep 01, 2022
Price gouging dealership!
Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over full you will be emailing and calling to buy a 3rd vehicle... NEVER AGAIN... I will just keep collecting my lifetime oil changes ( best $500 ) I ever spent 10 years ago... Reno lithia hyundai will never see another dime or kind word from me.
Aug 27, 2022
They're super friendly and knowledgeable and always
They're super friendly and knowledgeable and always provide me with great customer service. I would recommend them to anyone.
Aug 26, 2022
Scott was very helpful in finding the right car for me.
Scott was very helpful in finding the right car for me. They had it look great for pick up.
Everett Clunie
Lube Techician
Nov 23, 2022
I had horrible service at the Carson Hyundai dealer so I
I had horrible service at the Carson Hyundai dealer so I did not expect much from Lithia but it was superb and I will continue to service my car here. Thank you.
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Nov 04, 2022
I hate you!
I hate you! You keep harassing me! I’ve told you repeatedly that I am not the person you are looking for. I’m sure you think this is funny. I hate you!
Oct 28, 2022
Service is always busy, but that’s because they are the
Service is always busy, but that’s because they are the best dealership to go to in the region. Lance Smith has been taking care of me vehicle needs for a long time now and goes out of his way to take care of my mothers vehicle.
Oct 20, 2022
The wholw process took less time than expected, but
The wholw process took less time than expected, but enough time to enjoy a breakfast at Lillys
Cuong Ngo
Service Techician
Oct 28, 2022
Service is always busy, but that’s because they are the
Service is always busy, but that’s because they are the best dealership to go to in the region. Lance Smith has been taking care of me vehicle needs for a long time now and goes out of his way to take care of my mothers vehicle.
Aug 17, 2022
Always absolutely great.
Always absolutely great. Lived in Reno 27 years and the Reno Lithia Hyundai service department is by far the best I’ve gone to. Tabatha Culver my service advisor knows her stuff and is knowledgeable and professional. Cuong the mechanic who exclusively works on my two Hyundai’s is just a super good mechanic. I have all the confidence in Tabatha and Cuong. One thing that really stands out compared to other dealerships is they’re honest. They are excellent at evaluating problems and discussing it with me. The service department here is the reason I bought another Hyundai in 2018. I’m very happy with it.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Aug 10, 2022
I have taken my vehicles to Lithia Hyundai for the 12
I have taken my vehicles to Lithia Hyundai for the 12 years that I have lived in the area. Lance Smith has been my service consultant for the entire time. Great guy and very knowledgeable. Hai, MY mechanic has been keeping my 1999 Jaguar alive and well for the ten years that I've owned it. Both service managers have been extremely helpful and accommodating. Great place to have your car serviced and maintained.
Jul 28, 2022
Absolutely great service.
Absolutely great service. The service advisor, Tabatha Culver who helps me with my two Hyundai’s is extremely knowledgeable and professional. The mechanic, Cuong does all his work right the first time. Both Tabatha and Cuong take excellent care of my cars, keeps them safe and running great.
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Dec 01, 2022
I was greeted by a friendly and accommodating
I was greeted by a friendly and accommodating salesperson, Lucas Bragg upon arrival to the lot and showroom. All questions about the vehicle were answered, full disclosure of financing and delivery of vehicle to my door were completed in a quick efficient manner(including big red bow on windshield). I will recommend this dealership to everyone. My son and wife purchased their car there and very satisfied with the service and suv reliability.Was given a lift to local store while my crossbars were installed, by Lucas as well!
Nov 28, 2022
Knew what i wanted and didnt pleasure me into something i
Knew what i wanted and didnt pleasure me into something i didnt want thanks again for a wonderful experience
Nov 28, 2022
Lucas was so great!
Lucas was so great! He had great energy and was very uplifting given situation. This was my second time dealing with them and I'm so glad we went 2nd time all though first experience wasn't so great. I'm definitely coming back when it's time to get a bigger family vehicle and I'm going straight with Lucas! Everyone buying a car needs a Lucas experience! He's literally best! Get you a Lucas! Thank you for everything Lucas not only did you give great experience but also teaching moments. Keep up good work you are amazing!
Nov 20, 2022
The workers are very friendly and they take good care of
The workers are very friendly and they take good care of you and help you in what you need
Nov 04, 2022
Customer service is on point, everyone is willing to
Customer service is on point, everyone is willing to help, quick and simple for everyone
Kirby McMahon
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Nov 20, 2022
Great service.
Great service. Was able to get me financed. I even referred someone else who was able to get a car. I didn't get my referral fee though
Nov 19, 2022
They lied to mee took advantage of the situation.
They lied to mee took advantage of the situation.i will Never buy there again and
Nov 01, 2022
O i am so disappointed in the whole way that I bought
O i am so disappointed in the whole way that I bought this car and the experience that I had to go through I will never buy another car from this dealership
Oct 30, 2022
Very friendly customer service personnel , listen and pay
Very friendly customer service personnel , listen and pay attention to customers , service is impeccable . Will definitely buy and have my vehicle service by Lithia.
Oct 25, 2022
I had a good experience with these guys.
I had a good experience with these guys. They were prompt and got me into something that fits my needs.
Larry Satica
Product Specialist
Oct 18, 2022
I had an extremely friendly visit to the dealership with
I had an extremely friendly visit to the dealership with a friend. She had just bought a car the week before and was very happy with the service provided and knew I needed a car also. So she took me down there and 3 hours later I leave with my beautiful car. So I have told all my friends about the great service I received too.
Sep 22, 2022
People there Not too friendly.
People there Not too friendly. Lousy service. Service work not performed as promised. In and out.
Sep 17, 2022
Great experience when we did our first service.
Great experience when we did our first service. Quick and professional, you can wait there if you so wish
Aug 26, 2022
This dealership was easy to work with and very
This dealership was easy to work with and very accommodating. They were welcoming and not pushy!
Aug 19, 2022
Salesman were very on top of an adamant about getting me
Salesman were very on top of an adamant about getting me into a vehicle and taking my old one after I had agreed they seem to be less motivated and finishing up said requirements. Sold me a car that sputters at random times has a 3 to 5 second delay when you push the throttle from a light and is showing 23 different codes thrown on my repairsol2 reader. Made no sense why they were willing to come down so much on the Press of the car but now it makes sense. I would not buy from this place without first having a mechanic take a look at it and putting a code reader on it and test driving it for more than a few blocks.
Iris Flores-Garcia
Business Development Lead
Nov 26, 2022
Had decent credit and Dez help me a lot, on finding a car
Had decent credit and Dez help me a lot, on finding a car I can afford, and helped me get financed. Lots of help with the financial guy to helped me bring down the payment and the APR.
Nov 23, 2022
Staff take good care of you and help you out a lot to
Staff take good care of you and help you out a lot to finance a car.
Nov 11, 2022
I was greeted right away meet with Dylan Cluney whom
I was greeted right away meet with Dylan Cluney whom introduced me to David Diaz who was an awesome salesman, very personable, knowledgeable about my car that he sold me. I appreciated being made to feel important and that I was important. Thank you all
Sep 29, 2022
Quick, efficient, professional.
Quick, efficient, professional. Always a get the best service from here. Will keep coming back.
Apr 08, 2022
They gave us a very good deal and it was a very low
They gave us a very good deal and it was a very low pressure environment.
Dawn Arguello
Asst Parts Mgr
Nov 26, 2022
Sorry I will not write a review for your service
Sorry I will not write a review for your service department Thanks Dave and Shirley
Nov 21, 2022
Lithia Hyundai of Reno has always provided great service
Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I receive in the parts department and for oil changes and repairs. But I never do. It's time I cleared my conscience. These folks have always treated me fairly and professionally. My 2014 Elantra GT has been a pleasure to own for 8 years, thanks to Matt F. and the Service and Parts departments at Lithia Hyundai of Reno. 👍🙂👌
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Nov 16, 2022
Amazing service department!
Amazing service department! Everyone is friendly and respectful. Definitely coming back for all my car needs!!
Nov 14, 2022
I have been overall satisfied with my experience so far.
I have been overall satisfied with my experience so far. Service has been good with exception of having some trouble with phone calls getting answered
Gio Castro
Service Technician
Nov 04, 2022
I hate you!
I hate you! You keep harassing me! I’ve told you repeatedly that I am not the person you are looking for. I’m sure you think this is funny. I hate you!
Sep 24, 2022
You're a good dealership, you're practicing a good
You're a good dealership, you're practicing a good communication. I really appreciate your business. Just keep up the good work 👏.
Aug 25, 2022
We have always found this dealership to be courteous and
We have always found this dealership to be courteous and knowledgeable when it comes to servicing our cars. Never had a bad experience. We would highly recommend them.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Jul 28, 2022
Every time I went to the service center my service was
Every time I went to the service center my service was done very well and I was very pleased.
Bryan Mazariegos
Service Technician
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Nov 16, 2022
Amazing service department!
Amazing service department! Everyone is friendly and respectful. Definitely coming back for all my car needs!!
Oct 29, 2022
We needed a tow an hitch installed.
We needed a tow an hitch installed. The add on was totally professional, looks great!! Me and wife put the hitch and SUV that we purchased a week before by traveling from RENO to WASHINGTON. SATISFIED!!!
Oct 19, 2022
I love Lithia Hyundais service department.
I love Lithia Hyundais service department. They are so professional and do such great work. I tell my friends to take their cars there even if they aren’t Hyundais. They kick xxx. Tabitha Matt Mishawn and Lance are all the best as service writers. There is a new guy Ryan he jumps right in to help me when my service writer was in the shop. They really work hard to put the customer first. It’s a great place to do business. I can’t recommend them enough.
Sep 18, 2022
Friendly and professional staff all around!
Friendly and professional staff all around! Smooth process every time going in for service. Feels like family.
Chantel Kaminskaya
Assistant Service Manager
Nov 12, 2022
Comfortable waiting area with coffee for customers in
Comfortable waiting area with coffee for customers in service area. All questions regarding my vehicle answered by service representatives. Great service!