Staff

Service

Lance Smith

Lance Smith

Service Advisor
169 Reviews
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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
122 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor
107 Reviews
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Matt Ashton

Matt Ashton

Operations Manager
24 Reviews
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Brett Roderick

Brett Roderick

Service Advisor
12 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
8 Reviews
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Tom Kirklin

Tom Kirklin

Service Advisor
5 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Techician
5 Reviews
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Gio Castro

Gio Castro

Service Technician
3 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
2 Reviews
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Coi Erdmann

Coi Erdmann

Lube Technician
2 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
2 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
2 Reviews
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Hai Ngo

Hai Ngo

Service Techician
2 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Warranty Administrator
1 Review
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Junior Rivera

Junior Rivera

Service Technician
1 Review
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
1 Review
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Sales

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
146 Reviews
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Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
116 Reviews
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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
110 Reviews
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Devin Rogers

Devin Rogers

Finance Manager

Certified
34 Reviews
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Robert Young

Robert Young

Special Finance Manager
29 Reviews
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Robby Young

Robby Young

Sales Associate

Certified
24 Reviews
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Mathew Reed

Mathew Reed

Product Specialist

Certified
21 Reviews
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Hannah Choquette

Hannah Choquette

Business Development Lead

Certified
20 Reviews
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Tony Roach

Tony Roach

Product Specialist

Certified
17 Reviews
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Garrett Clunie

Garrett Clunie

Product Specialist

Certified
15 Reviews
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Ronald Engberson

Ronald Engberson

Sales

Certified
14 Reviews
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Dustin Snider

Dustin Snider

General Sales Manager
9 Reviews
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Alex Moreau

Alex Moreau

Product Specialist
8 Reviews
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PJ Pourjami

PJ Pourjami

Product Specialist
6 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
5 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
4 Reviews
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Marcus Lauer

Marcus Lauer

Product Specialist
2 Reviews
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Eddie Porter

Eddie Porter

Product Specialist
2 Reviews
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Chris Clark

Chris Clark

Credit Specialist
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Kim Murillo

Kim Murillo

Business Development Admin
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Finance

Christopher Osorio

Christopher Osorio

Finance Manager
145 Reviews
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David Lennox

David Lennox

F&I Manager
132 Reviews
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Management

Joe Collazo

Joe Collazo

Cabana Boy
132 Reviews
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Dylan Clunie

Dylan Clunie

General Manager
39 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
36 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
11 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
9 Reviews
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Tom Clark

Tom Clark

Used Car Manager
8 Reviews
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Internet

Pete Montalvo

Pete Montalvo

Sales

Certified
94 Reviews
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Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager

Certified
69 Reviews
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Kendall Meyer

Kendall Meyer

Business Development Admin
4 Reviews
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Parts

Dawn Arguello

Dawn Arguello

Asst Parts Mgr
6 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
4 Reviews
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Administration

Erin Snider

Erin Snider

Dealership Accountant II
6 Reviews
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Lance Smith

Lance Smith

Service Advisor
Recent Reviews

Jul 11, 2020

Dealership Rating
Employee Rating

Just got my new tire. It was fast friendly service....

Just got my new tire. It was fast friendly service. Personal thanks from me to them. THEY’RE AN AMAZING TEAM! Definitely ⭐️⭐️⭐️⭐️⭐️ SERVICE! Great job!

Jul 10, 2020

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Love coming! I just love how fast the service is and the...

Love coming! I just love how fast the service is and the honesty I get from the service members. I will keep coming back. Thanks again

Jul 10, 2020

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Lance is awesome as always! Although I was kinda...

Lance is awesome as always! Although I was kinda surprised that adding a new battery made my initial quote of 1231 changed to 1540. I am guessing taxes are not included in the first price.

Jul 08, 2020

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It was very easy booking the appointment for an oil...

It was very easy booking the appointment for an oil change. Quick service. Lance was great! Shuttle service is also great if you don’t want to wait.

Jul 07, 2020

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Service is always amazing! The staff is super helpful and...

Service is always amazing! The staff is super helpful and nice!! Me and my boyfriend talked yesterday, right after we dropped off the car to get new tires. We said how nice it is to have great help! We also love the fact that they some of them have tattoos and can work there without covering them up. To me, it says a lot about the boss. ❤️

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Bryan Ogg

Bryan Ogg

Finance Manager

146 Reviews
Certified
Recent Reviews

Jun 30, 2020

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Employee Rating

Bryan Ogg helped me and my significant other get our...

Bryan Ogg helped me and my significant other get our dream cars when we both thought it would be impossible. Bryan and Ron worked together and made sure that we weren’t stressed out and made sure we were comfortable. Not only did they make the car buying process much easier on us, but they made buying a car fun and enjoyable. A huge thank you to Ron and Bryan for making our experience enjoyable, less stressful, and less difficult!

Jun 29, 2020

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Holly Jensen is amazing! I went in hoping to get into...

Holly Jensen is amazing! I went in hoping to get into something newer and bigger in my budget and Holly did everything she could to get me into something that day! I absolutely love my Hyundai and will recommend anyone looking to get into a new car to Holly at Lithia Hyundai! Bryan Ogg also helped me through the paperwork process and kept it short and sweet and filled with laughs! I’m not a big fan of the process of getting a new car I can’t stand when they try to scare you into it saying your car will die or keep giving you prices way over your budget, with Holly Jensen she personally doesn’t do any of that!

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Jun 25, 2020

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This is an awesome car dealer to buy a car from very...

This is an awesome car dealer to buy a car from very funny and nice People that works there. It was an easy process to get approved for a loan for a used vehicle

Jun 25, 2020

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Staff was friendly and willing to help us out qnd get us...

Staff was friendly and willing to help us out qnd get us the best deal possible. Appointment wasn't honoured very well and the wait was a bit much but other than that we had a great experience.

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Christopher Osorio

Christopher Osorio

Finance Manager
Dealership Experience 6 years 7 months
Recent Reviews

Jul 11, 2020

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Employee Rating

The team at Lithia Hyundai Reno we’re great to work with....

The team at Lithia Hyundai Reno we’re great to work with. Once I was able to locate this truck they stayed in constant contact to help me secure the truck. I have been looking for this type of truck for 3 months and was so delighted it was available, my dream truck! I drove up from the Bay Area to pick up the truck. They were very welcoming Upon my arrival. Matt and Cherae even brought the car rental back for me so I could just drive the truck home. From Cherae taking my first call to Matt helping me secure the truck to the finance manager Chris. It was effortless. Thank you team Lithia, was worth the trip!

Jul 01, 2020

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Everyone at this dealership was so friendly and helpful....

Everyone at this dealership was so friendly and helpful. I was made to feel like a priority and that they were doing everything they could to help me get the best results and be happy with buying a new car.

Jun 30, 2020

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Wonderful

This is the third SUV I have purchased from Lithia Hyundai, Richard has been the salesman for the last two. By far, he is the best salesman I have ever dealt with, he takes the time to know his customers and does not rush the sales process. He's very friendly and doesn't try to pressure you into something above your price range.

Jun 30, 2020

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2020 Palisade

Began by just looking to see what the Palisade was all about. Marcus, who was just in his 3rd or 4th day, was VERY helpful, even though he did not yet know all about the vehicle. He was assisted by Alex, who was more knowledgeable. Marcus was very professional, polite, and not pushy.

Jun 29, 2020

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Cherae and Joe are awesome. They make things easy for me,...

Cherae and Joe are awesome. They make things easy for me, no matter how much I try to go buy elsewhere, I just keep coming back because of them. Lance in the service department by far is the best service writer there. I will only deal with these 3 because of how they bend over backwards to make me happy! Great job guys!!

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Joe Collazo

Joe Collazo

Cabana Boy
Dealership Experience 5 years 6 months
Raised in Reno, Involved in Community for 22 Years Coaching Football "For the love of the Game"
Recent Reviews

Jun 29, 2020

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Cherae and Joe are awesome. They make things easy for me,...

Cherae and Joe are awesome. They make things easy for me, no matter how much I try to go buy elsewhere, I just keep coming back because of them. Lance in the service department by far is the best service writer there. I will only deal with these 3 because of how they bend over backwards to make me happy! Great job guys!!

Jun 26, 2020

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Great friendly and helpful service.

When I was in to have car serviced I talked to Joe about lease or new car. He was very helpful. Larry Farrell brought the car out for me to see and explained some of features of the car. Larry was very patient and helpful. Larry delivered the car later that day. He helped me with taking plates off my car and making sure I know what to do. I have texted him a couple times since and he has always been very friendly and helpful. Devin in finance was also very helpful. I find all the staff there to be very friendly and helpful.

Jun 23, 2020

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Tony R. and Joe C. have gone absolutely above and beyond...

Tony R. and Joe C. have gone absolutely above and beyond to ensure that I’m totally satisfied, even after my purchase. It’s obvious they both take pride in what they do with great integrity and intentions in making sure they help their customer as much as possible and keep them happy afterwards. Both are superior in customer service, and fantastic salesmen. !

Jun 17, 2020

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I highly recommend your dealership! I love Hyundai’s....

I highly recommend your dealership! I love Hyundai’s. They are reliable, smart looking and a fraction of the cost of Toyota or Honda! Joe and Tony were wonderful to us, I am so happy with our two new cars!!

Jun 17, 2020

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Service Department

Service is excellent they not only service Hyundai but any make or mode car you may have with the utmost care. I also take my Dodge Truck to them for excellent care.

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David Lennox

David Lennox

F&I Manager
Recent Reviews

Jul 01, 2020

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We were contacted by Lithia Hyundai by email then phone...

We were contacted by Lithia Hyundai by email then phone to look at their vehicles and trade our leased Santa Fe early before December. We spoke with Holly Jensen about our desires and she went to work and updated us the next day that she had inventory on their lots that would meet our needs. She then went above and beyond to explain to us the options available and we were very impressed by not only her professionalism and knowledge but how careful they were observing all COVID precautions. Holly made everything thing exciting and seamless in preparing our vehicle purchase and even assisted us in getting the zero percent financing that we qualified for with first responder discount also. We will without hesitation be recommending Holly and the Dealership to our friends and family !! Thank you again Holly for this Great experience, Linda and Scott Hawley

Jul 01, 2020

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Richard Dvorek was awesome. Great Customer Service. He...

Richard Dvorek was awesome. Great Customer Service. He was always available and compassionate, happy to assist me with the process, despite issues with Finance Department.

Jun 29, 2020

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Rich Dvorak made buying my new car very easy and...

Rich Dvorak made buying my new car very easy and pleasant. I bought my first Hyundai from him so called him again this time around.

Jun 27, 2020

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Amazing Service

There is nothing better than top notch service. I was looking for a car for my 16 year old and a friend recommended Hyundai Reno and touted the tremendous service she continuously gets. I have to say she was right. Holly our sales person made things so easy for us she even drove to Tahoe to pick up our trade in. Who does that? There was no pressure to buy and really listened to what we were looking for! Will definitely come back When my son gets his license! Thank you Holly.

Jun 27, 2020

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Really great people, enjoyed wasn’t that much of a hassle...

Really great people, enjoyed wasn’t that much of a hassle would recommend anyone to go to Lithia thanks for my great car. Thank you for everyone to help me out.

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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
Dealership Experience 7 years 6 months
Industry Experience 7 years 6 months
Recent Reviews

Jul 11, 2020

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Employee Rating

Just got my new tire. It was fast friendly service....

Just got my new tire. It was fast friendly service. Personal thanks from me to them. THEY’RE AN AMAZING TEAM! Definitely ⭐️⭐️⭐️⭐️⭐️ SERVICE! Great job!

Jul 10, 2020

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Love coming! I just love how fast the service is and the...

Love coming! I just love how fast the service is and the honesty I get from the service members. I will keep coming back. Thanks again

Jul 10, 2020

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Everything was handled professionally and efficiently. I...

Everything was handled professionally and efficiently. I brought in my car for a recall was given a rental and my car was fixed and ready for me very quickly. Everyone was friendly and helpful. Very pleased .

Jul 08, 2020

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Tabitha was awesome as always! She always let's us know...

Tabitha was awesome as always! She always let's us know what needs to be done up front. She is very kind and love working with her. We will be customers for life.

Jul 07, 2020

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Service is always amazing! The staff is super helpful and...

Service is always amazing! The staff is super helpful and nice!! Me and my boyfriend talked yesterday, right after we dropped off the car to get new tires. We said how nice it is to have great help! We also love the fact that they some of them have tattoos and can work there without covering them up. To me, it says a lot about the boss. ❤️

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Holly Jensen

Holly Jensen

Certified Product Specialist

116 Reviews
Certified
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 2 years 11 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Jul 07, 2020

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Employee Rating

They did their best to get me in a car

Even with some bad credit history. I appreciate what they did to get the loan for me but the lack of communication between employees and the excessive phone calls were a little much for me.

Jul 01, 2020

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We were contacted by Lithia Hyundai by email then phone...

We were contacted by Lithia Hyundai by email then phone to look at their vehicles and trade our leased Santa Fe early before December. We spoke with Holly Jensen about our desires and she went to work and updated us the next day that she had inventory on their lots that would meet our needs. She then went above and beyond to explain to us the options available and we were very impressed by not only her professionalism and knowledge but how careful they were observing all COVID precautions. Holly made everything thing exciting and seamless in preparing our vehicle purchase and even assisted us in getting the zero percent financing that we qualified for with first responder discount also. We will without hesitation be recommending Holly and the Dealership to our friends and family !! Thank you again Holly for this Great experience, Linda and Scott Hawley

Jun 29, 2020

Dealership Rating
Employee Rating

Holly Jensen is amazing! I went in hoping to get into...

Holly Jensen is amazing! I went in hoping to get into something newer and bigger in my budget and Holly did everything she could to get me into something that day! I absolutely love my Hyundai and will recommend anyone looking to get into a new car to Holly at Lithia Hyundai! Bryan Ogg also helped me through the paperwork process and kept it short and sweet and filled with laughs! I’m not a big fan of the process of getting a new car I can’t stand when they try to scare you into it saying your car will die or keep giving you prices way over your budget, with Holly Jensen she personally doesn’t do any of that!

Jun 27, 2020

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Amazing Service

There is nothing better than top notch service. I was looking for a car for my 16 year old and a friend recommended Hyundai Reno and touted the tremendous service she continuously gets. I have to say she was right. Holly our sales person made things so easy for us she even drove to Tahoe to pick up our trade in. Who does that? There was no pressure to buy and really listened to what we were looking for! Will definitely come back When my son gets his license! Thank you Holly.

Jun 25, 2020

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My service advisor is awesome, very fast service, on time...

My service advisor is awesome, very fast service, on time and no hassle, will surely back again to have my car service, all staff are very accommodating

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Cherae Cozzi

Cherae Cozzi

Product Specialist

110 Reviews
Certified
Contact Me
Dealership Experience 1 years 4 months
Industry Experience 1 years 4 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

Jul 11, 2020

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Cherae was amazing. I love the special one on one time...

Cherae was amazing. I love the special one on one time she spent with me to help me fully understand the technologies of this vehicle. She helped me in so many ways and went above and beyond what I ever expected.

Jul 11, 2020

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The team at Lithia Hyundai Reno we’re great to work with....

The team at Lithia Hyundai Reno we’re great to work with. Once I was able to locate this truck they stayed in constant contact to help me secure the truck. I have been looking for this type of truck for 3 months and was so delighted it was available, my dream truck! I drove up from the Bay Area to pick up the truck. They were very welcoming Upon my arrival. Matt and Cherae even brought the car rental back for me so I could just drive the truck home. From Cherae taking my first call to Matt helping me secure the truck to the finance manager Chris. It was effortless. Thank you team Lithia, was worth the trip!

Jul 07, 2020

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They did their best to get me in a car

Even with some bad credit history. I appreciate what they did to get the loan for me but the lack of communication between employees and the excessive phone calls were a little much for me.

Jul 07, 2020

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Cherae was great to work with and I left with my Amazing...

Cherae was great to work with and I left with my Amazing Tucson! I am very happy with Lithia Hyundai. I would definitely refer Cherae as well as Lithia.

Jul 02, 2020

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My new Tucson 2020

I’ve been looking around to find a good deal for a new car, luckily i was able to connect with this Hyundai Dealership. The transaction went very smoothly. Cherae and Larry was very helpful and accommodating. They are very professional and provided great customer service. They answered all my query on point and made sure i got everything i needed. It was a great experience and i will surely recommend them to my friends. I am happy with my new car.

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Matt Franceschini

Matt Franceschini

Service Advisor
Recent Reviews

Jul 08, 2020

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My engine blew up—I was very worried until Matt in...

My engine blew up—I was very worried until Matt in service told me it was under warranty and they would take care of it. It took a few days but now back on the road and happy with a new engine covered by warranty!!!

Jul 07, 2020

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I always come here to get my car serviced. Some may say...

I always come here to get my car serviced. Some may say oh dealerships aren’t too expensive and they’re just trying to make money. This might be true but ever since my first visit, Matt Franceschini has been excellent, showing compassion, respect, and courtesy at the highest level. My last service was a transmission fluid change and he told me that the total was going to be around $1500. I was a little bit shocked but it was something that had to be done. But even he knew something was wrong. So he double and triple checked with the mechanics and even called Hyundai, and found out that was a lifetime transmission fluid for a different engine, and the new total came out to be less than half that amount. The amount of work everybody at that dealership puts into making sure everything is right is well worth the extra money. I’ve come to trust this dealer fully with my car.

Jul 03, 2020

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I'm very upset by this particular visit. The first...

I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given.

Jun 30, 2020

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2020 Palisade

Began by just looking to see what the Palisade was all about. Marcus, who was just in his 3rd or 4th day, was VERY helpful, even though he did not yet know all about the vehicle. He was assisted by Alex, who was more knowledgeable. Marcus was very professional, polite, and not pushy.

Jun 30, 2020

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Car trouble

Lance was there to greet me and made it easier for me and was ready to check in my car for service right away. He also explained what was going on with me car and explained I needed to leave it behind my car was in good hands.

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Pete Montalvo

Pete Montalvo

Sales

94 Reviews
Certified
Contact Me
Dealership Experience 21 years 7 months
Industry Experience 16 years 7 months
Recent Reviews

Jul 08, 2020

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It was very easy booking the appointment for an oil...

It was very easy booking the appointment for an oil change. Quick service. Lance was great! Shuttle service is also great if you don’t want to wait.

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Jun 18, 2020

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Smooth, considerate, accommodating

We were quickly greeted by Pete, who let us take the test drive without a bunch of formality. We picked our car, found the color combo and we were off. Sales management made the deal by sticking to what they had first told me, making adjustment to maintain my expectation. Brian in finance was easy to work with through the process. I can only hope my ongoing relationship through the maintenance and upkeep of the purchase will be as easy and pleasant as its beginning.

Jun 17, 2020

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Service Department

Service is excellent they not only service Hyundai but any make or mode car you may have with the utmost care. I also take my Dodge Truck to them for excellent care.

Jun 12, 2020

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This was my first Hyundai purchase. Don’t even look at...

This was my first Hyundai purchase. Don’t even look at Subaru. Hyundai is where you need to buy your next all wheel drive vehicle. My salesperson was Pete M and he was professional, knowledgeable, respectful and has a great sense of humor. I love my Santa Fe!

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Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager

69 Reviews
Certified
Recent Reviews

Jul 07, 2020

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It was easy and I had a great experience Richard was...

It was easy and I had a great experience Richard was extremely informative and strait forward He set me up with exactly what I wanted for the right price

Jun 30, 2020

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Wonderful

This is the third SUV I have purchased from Lithia Hyundai, Richard has been the salesman for the last two. By far, he is the best salesman I have ever dealt with, he takes the time to know his customers and does not rush the sales process. He's very friendly and doesn't try to pressure you into something above your price range.

Jun 29, 2020

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Rich Dvorak made buying my new car very easy and...

Rich Dvorak made buying my new car very easy and pleasant. I bought my first Hyundai from him so called him again this time around.

Jun 25, 2020

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Service was excellent. Richard was fantastic. There ad...

Service was excellent. Richard was fantastic. There ad discription was a little off but I'll have to live with it. But I am very happy with the truck.

Jun 25, 2020

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The dealership and service center are great. And always...

The dealership and service center are great. And always have smiles on there face. Thank you guys so much for everything you do. Have a great day

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

Jul 03, 2020

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Great service

This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers.

Jun 29, 2020

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Cherae and Joe are awesome. They make things easy for me,...

Cherae and Joe are awesome. They make things easy for me, no matter how much I try to go buy elsewhere, I just keep coming back because of them. Lance in the service department by far is the best service writer there. I will only deal with these 3 because of how they bend over backwards to make me happy! Great job guys!!

Jun 10, 2020

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I went with the intent of buying a vehicle I saw on...

I went with the intent of buying a vehicle I saw on Carfax. They had the vehicle instock. After speaking with staff, Holly presented the vehicle to me. I was please with the price and the vehicle. Staff was great!

Jun 09, 2020

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Amazing customer service. I cannot remember the name of...

Amazing customer service. I cannot remember the name of the financial dept. He was just as amazing and 5 stars. Will be a returning customer.

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 5 years 11 months
Industry Experience 18 years 5 months
Recent Reviews

May 29, 2020

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This dealership has a great group members. They’re really...

This dealership has a great group members. They’re really friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future.

May 26, 2020

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Wouldn't Recomend.

"I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way all dealerships work" This is what I was told by the manager at Lithia Hyundai of Reno after voicing my complaints about the service I received the day before while buying a new car. I don't believe that our community would aggrege that a young single parent is acting immature for having to advocate for herself. I had gone down to the Reno dealership the day before to buy a car. I found one on there website that I thought was reasonable and wanted to proceed. After going over the financial details with my sales person I was under the impression I was getting another car than shown online with more bells and whistles witch was the cause for the price increase. I was ready to move forward. After my $10,000.00 deposit was taken I was told that the new vehicle I had just purchased already had 4,000 miles on it and the warranty would be affected by this. I was told it was not a big deal and given a fist bump. Being my firs new car, It was a very big deal to me. That night I did some more digging only to find that I was not sold a car with more bells and whistle, I was just over charged by $7,000.00 for the same care I found on there website originally. When I went back the next day to voice my complaints I was treated as though I had done something wrong. As if the $32,000.00 purchase I had just made with them was no more than a drop in the well. The reaction I got was nothing short of "To bad, so sad. This is Nevada and there is nothing you can do about it" Although I am very happy my Hyundai and the service department has been fantastic and helpful, I would strongly recommend that any buyer looking or a Hyundai goes to another dealership.

Apr 22, 2020

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The process was so easy and everyone we dealt with was...

The process was so easy and everyone we dealt with was extremely pleasant. We will highly recommend you dealership. You’re staff at Lithia was amazing!!

Apr 17, 2020

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The sale was very easygoing and they were very...

The sale was very easygoing and they were very accommodating to my needs under the circumstances. It was overall a hassle free experience, accommodating, and pleasant.

Apr 17, 2020

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Outstanding experience and we love our new Hyundai.

Everyone we dealt with at Lithia Hyundai were top notch. We are extremely happy with the vehicle we purchased as well as the service we received from Steve and Garret and the many others that assisted in our purchase. From start to finish the professionalism and courtesy shown to us from everyone here was world class. We would highly recommend anyone looking to buy a new vehicle to check out Lithia Hyundai of Reno.

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Devin Rogers

Devin Rogers

Finance Manager

34 Reviews
Certified
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Dealership Experience 1 years 2 months
Recent Reviews

Jul 07, 2020

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They did their best to get me in a car

Even with some bad credit history. I appreciate what they did to get the loan for me but the lack of communication between employees and the excessive phone calls were a little much for me.

Jul 03, 2020

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Couldn’t have asked for a better car buying experience....

Couldn’t have asked for a better car buying experience. Thank you Reno Hyundai! Eddie was very knowledgeable and made sure our experience was top notch!!

Jun 27, 2020

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Really great people, enjoyed wasn’t that much of a hassle...

Really great people, enjoyed wasn’t that much of a hassle would recommend anyone to go to Lithia thanks for my great car. Thank you for everyone to help me out.

Jun 26, 2020

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Great friendly and helpful service.

When I was in to have car serviced I talked to Joe about lease or new car. He was very helpful. Larry Farrell brought the car out for me to see and explained some of features of the car. Larry was very patient and helpful. Larry delivered the car later that day. He helped me with taking plates off my car and making sure I know what to do. I have texted him a couple times since and he has always been very friendly and helpful. Devin in finance was also very helpful. I find all the staff there to be very friendly and helpful.

Jun 20, 2020

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Great friendly experience

Great service was a no hassle situation and I got exactly what I wanted plus more . They were able to help with my trade in and it didn’t take much hassle . I recommend lithia Hyundai 10/10.

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Robert Young

Robert Young

Special Finance Manager
Recent Reviews

Jul 05, 2020

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You guys were great. Got the car I wanted, and the...

You guys were great. Got the car I wanted, and the customer service was impeccable. Mr. Young was great, didn't waste my time, and got me the car I requested.

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

May 28, 2020

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My experience was great! I had great customer service, I...

My experience was great! I had great customer service, I got my car that I enjoy driving it I couldn’t ask for anything better, thank you

May 20, 2020

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Best place to get financed with! Everything was so quick...

Best place to get financed with! Everything was so quick and efficient easiest buying experience ever! This dealership is our go to for anything and everything. We will be recommending all of our family and friends here!

May 18, 2020

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My salesman Robert was very helpful thru the process of...

My salesman Robert was very helpful thru the process of buying vehicle. Every step of buying was fluid and people of Lithia hyundai were all great.

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Matt Ashton

Matt Ashton

Operations Manager
Dealership Experience 9 years 11 months
Industry Experience 24 years 10 months
Recent Reviews

Jun 25, 2020

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Great service. Great treatment and answered all of my...

Great service. Great treatment and answered all of my questions. I have been happy with my purchase and all interactions with the staff at your dealership.

Jun 12, 2020

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Oil change and tire rotation. Replace cabin filter

Very professional time in and out right on. Thank you for your service. The people were very helpful and the office and whole space was clean and will kelp

Jun 12, 2020

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From the day I bought my car to the times I’ve brought it...

From the day I bought my car to the times I’ve brought it in for service your team has always been awesome! See ya next time

Jun 10, 2020

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Very impressed with Lithia Hyundai! The whole buying...

Very impressed with Lithia Hyundai! The whole buying experience was a pleasure and PJ deserves a raise for his efforts to help me buy the right vehicle! Everyone at LH is awesome!

Jun 04, 2020

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Great Service

Always have great service when we take our car in. Lance is the best, makes sure everything that needs to be done will be and our car was ready before the specified time.

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Robby Young

Robby Young

Sales Associate

24 Reviews
Certified
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Dealership Experience 2 years 1 months
Industry Experience 2 years 1 months
I'm an insurance agent as well as car sales. Able to help out in either way. Not here to only make a sell but make customers and friends for life.
Recent Reviews

Jul 05, 2020

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You guys were great. Got the car I wanted, and the...

You guys were great. Got the car I wanted, and the customer service was impeccable. Mr. Young was great, didn't waste my time, and got me the car I requested.

Jul 02, 2020

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My first experience buying a car robby was super cool. I...

My first experience buying a car robby was super cool. I have no/bad credit they got me a loan. Amazing place check them out if you are in need of a car honestly it was a blessing.

Jun 17, 2020

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I highly recommend your dealership! I love Hyundai’s....

I highly recommend your dealership! I love Hyundai’s. They are reliable, smart looking and a fraction of the cost of Toyota or Honda! Joe and Tony were wonderful to us, I am so happy with our two new cars!!

Jun 16, 2020

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I liked her well enough. I wss especially surprised that...

I liked her well enough. I wss especially surprised that she wss willing to bring the car to me. I live in Gardnerville. Good job.

Jun 12, 2020

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My expectations at first where Lithia may not be able to...

My expectations at first where Lithia may not be able to help me get a loan for a used car. After working with Cherea we found the right car and financing. It took longer than I expected but I was very pleased with the service.

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Mathew Reed

Mathew Reed

Product Specialist

21 Reviews
Certified
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Dealership Experience 1 years 3 months
Recent Reviews

Jul 11, 2020

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The team at Lithia Hyundai Reno we’re great to work with....

The team at Lithia Hyundai Reno we’re great to work with. Once I was able to locate this truck they stayed in constant contact to help me secure the truck. I have been looking for this type of truck for 3 months and was so delighted it was available, my dream truck! I drove up from the Bay Area to pick up the truck. They were very welcoming Upon my arrival. Matt and Cherae even brought the car rental back for me so I could just drive the truck home. From Cherae taking my first call to Matt helping me secure the truck to the finance manager Chris. It was effortless. Thank you team Lithia, was worth the trip!

Jun 17, 2020

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Lythia Hyundai of Reno was amazing! Mathew Reed was our...

Lythia Hyundai of Reno was amazing! Mathew Reed was our sales agent and he was incredibly helpful. We were in and out with our new car in less than 2 hours. I came back a couple days later for an auto detailing (as I purchased on Sunday when the service center was closed) and I was in and out in less than 40 minutes. Mathew got my car right in to the service department and was so courteous and hospitable towards me while I waited - so impressive, even after the purchase was done. We will absolutely be back!

Jun 16, 2020

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Had one of the greatest experiences bring my vehicle in....

Had one of the greatest experiences bring my vehicle in. Very quick and easy. Did a great job on servicing my 2020 palisade. Definitely recommending people purchase there as well as have their vehicle serviced.

Jun 14, 2020

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To whom it may concern, My Wife and I bought two...

To whom it may concern, My Wife and I bought two vehicles from you a 2018 GMC Yukon and a 2016 Chevy 2500 diesel. The sales experience was amazing with Matt he was very friendly, prepared and overall a stellar salesman. I would buy another car from him in a second A+. Our experience with Devin in finance was amazing he was very personable, friendly, funny and made signing our lives away and enjoyable experience If that is even possible but he did A+. I do have one VERY negative interaction that I would like to point out was the experience with the sales manager. I know it is their job to play hardball and haggle with the customers of which we had no issue with and he met us where we wanted to be at our price points. The disturbing factor of him was how he treated Matt. He treated Matt as if he was a little pet. Go for this go for that. He was very condescending and rude towards him which made my wife and I very uncomfortable. He spoke to him as a little child. It was disturbing F-. The sales manager whom I do not remember his name and for good reason due to the treatment of his coworker or “underling” as he treated him is the only reason that I did not give a five star review with our experience at your establishment. I can only hope that someone will have a chat with that sales manager who came to talk numbers with us and treats his fellow employees like puppets other than that it was great.

Jun 04, 2020

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Mathew was very kind and patient with me during this...

Mathew was very kind and patient with me during this process! It was my first tome buying a car, and I can thankfully say I left completely satisfied and got exactly what I wanted! Chris in Finance and Matthew were amazing as well in making sure I was taken care of and took the time to explain everything to me. I could not have had a better experience in purchasing my first brand new car!

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Hannah Choquette

Hannah Choquette

Business Development Lead

20 Reviews
Certified
Recent Reviews

Jun 25, 2020

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Staff was friendly and willing to help us out qnd get us...

Staff was friendly and willing to help us out qnd get us the best deal possible. Appointment wasn't honoured very well and the wait was a bit much but other than that we had a great experience.

Jun 18, 2020

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Smooth, considerate, accommodating

We were quickly greeted by Pete, who let us take the test drive without a bunch of formality. We picked our car, found the color combo and we were off. Sales management made the deal by sticking to what they had first told me, making adjustment to maintain my expectation. Brian in finance was easy to work with through the process. I can only hope my ongoing relationship through the maintenance and upkeep of the purchase will be as easy and pleasant as its beginning.

Jun 08, 2020

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This dealership is tops as the lead salesman cares about...

This dealership is tops as the lead salesman cares about his clients and the service man Lance Smith is equally caring. This teamwork is hard to beat!

Jun 04, 2020

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Fantastic buying experience. Hannah was great! She even...

Fantastic buying experience. Hannah was great! She even brought the car and paperwork to me. What a great way to facilitate a sale during the COVID-19 pandemic.

Jun 04, 2020

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Really helpful and they're willing to work with you....

Really helpful and they're willing to work with you. Great environment no stress and you feel at ease they explain everything so there's no miscommunication.

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Tony Roach

Tony Roach

Product Specialist

17 Reviews
Certified
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Dealership Experience 3 years 2 months
Industry Experience 24 years 6 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Jul 01, 2020

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Everyone at this dealership was so friendly and helpful....

Everyone at this dealership was so friendly and helpful. I was made to feel like a priority and that they were doing everything they could to help me get the best results and be happy with buying a new car.

Jun 25, 2020

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Staff was friendly and willing to help us out qnd get us...

Staff was friendly and willing to help us out qnd get us the best deal possible. Appointment wasn't honoured very well and the wait was a bit much but other than that we had a great experience.

Jun 23, 2020

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Tabitha is my absolute favorite. Every time I visit...

Tabitha is my absolute favorite. Every time I visit service dept they are so swamped and Tabitha is always so calm and collected, very kind and patient. She’s been my advisor since my first vehicle and has done absolutely everything she can to ensure that I’m 100% comfortable after the purchase new car! She’s been so extremely patient and kind while helping me, on top of handling many other things I’m sure! Which I am so extremely grateful for! Her customer service and ability to be patient and remain calm and collected while dealing with awry people with car services/problems should be duly noted, as that’s key to making sure your customers leave happy! A dedicated, hardworking employee! Thank you Tabitha!

Jun 23, 2020

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Tony R. and Joe C. have gone absolutely above and beyond...

Tony R. and Joe C. have gone absolutely above and beyond to ensure that I’m totally satisfied, even after my purchase. It’s obvious they both take pride in what they do with great integrity and intentions in making sure they help their customer as much as possible and keep them happy afterwards. Both are superior in customer service, and fantastic salesmen. !

Jun 17, 2020

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I highly recommend your dealership! I love Hyundai’s....

I highly recommend your dealership! I love Hyundai’s. They are reliable, smart looking and a fraction of the cost of Toyota or Honda! Joe and Tony were wonderful to us, I am so happy with our two new cars!!

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Garrett Clunie

Garrett Clunie

Product Specialist

15 Reviews
Certified
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Dealership Experience 8 years 6 months
Industry Experience 8 years 6 months
Recent Reviews

Jun 27, 2020

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Really great people, enjoyed wasn’t that much of a hassle...

Really great people, enjoyed wasn’t that much of a hassle would recommend anyone to go to Lithia thanks for my great car. Thank you for everyone to help me out.

Jun 18, 2020

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I walked out with the car I wanted on the terms I wanted it.

I came in after I got a flyer in the mail advising me I could trade in my Hyundai and upgrade! I saw it as the opportunity I've been looking for to get the car of my dreams, the Hyundai Ioniq Hybrid! My sales adviser was Garret. He was very personable and we talked while our credit was being run and everything processed. He was upfront and honest throughout the transaction. We were approved and the Sales Manager came out to run the numbers by us and get the final approvals. We talked about each option and were able to come to a final agreement. Bryan was great in the Finance Department. He explained each option to us through the process and asked us about the different warranties and guarantees we might be interested in. He explained each option for our understanding and made sure we were fully understanding of what we were paying for. I don't plan on buying a new car for a LONG time as I have my dream car now, but when I am back in the market I will definitely come back to Lithia Hyundai!

Jun 09, 2020

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Amazing customer service. I cannot remember the name of...

Amazing customer service. I cannot remember the name of the financial dept. He was just as amazing and 5 stars. Will be a returning customer.

Jun 09, 2020

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I am happy with my purchase and got a good deal for my...

I am happy with my purchase and got a good deal for my car. Staff were professional and efficient. No concerns with my experience at Hyundai.

Jun 04, 2020

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Really helpful and they're willing to work with you....

Really helpful and they're willing to work with you. Great environment no stress and you feel at ease they explain everything so there's no miscommunication.

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Ronald Engberson

Ronald Engberson

Sales

14 Reviews
Certified
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Dealership Experience 4 years 1 months
Industry Experience 4 years 1 months
Recent Reviews

Jun 30, 2020

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Bryan Ogg helped me and my significant other get our...

Bryan Ogg helped me and my significant other get our dream cars when we both thought it would be impossible. Bryan and Ron worked together and made sure that we weren’t stressed out and made sure we were comfortable. Not only did they make the car buying process much easier on us, but they made buying a car fun and enjoyable. A huge thank you to Ron and Bryan for making our experience enjoyable, less stressful, and less difficult!

Jun 20, 2020

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Great friendly experience

Great service was a no hassle situation and I got exactly what I wanted plus more . They were able to help with my trade in and it didn’t take much hassle . I recommend lithia Hyundai 10/10.

Jun 18, 2020

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Just an amazing experience working with Hyundai

Walked in wanting a Santa Fe and came out happier than ever , absolutely love my new Santa Fe ! Will definitely continue buying from lithia Hyundai.

Jun 04, 2020

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Great service with Tabatha ...She always is a pleasure to...

Great service with Tabatha ...She always is a pleasure to deal with...She gets me in and in a timely fashion..Lets me know about any issues with my vehicle.

May 16, 2020

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My first Hyundai

This was my first experience with Hyundai and although my payments are a little more than what I wanted I HAVE LIFETIME EVERYTHING!!!!! I also felt like Tony was the most informative and patient representative cause I'm not sure even I could have helped me explain everything.

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Brett Roderick

Brett Roderick

Service Advisor
Dealership Experience 7 months
Recent Reviews

Jul 07, 2020

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I have been using this dealership for car service for...

I have been using this dealership for car service for almost a year now and they are amazing. everyone who works here is so friendly and helpful and fast. Plus the waiting area is always super clean and stocked with snacks and water to wait.

Jul 04, 2020

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Needed new motor in my car was taken care of in a week....

Needed new motor in my car was taken care of in a week. Though they could've put gas and washed it. Its dirty from working in it and won't come off car.

Jul 01, 2020

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We have leased and bought multiple Hyundai’s over the...

We have leased and bought multiple Hyundai’s over the years. This is the most professionally run and pleasant dealership I have yet to visit. Everyone was friendly, respectful and efficient with the customers and one another. It was refreshing!

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Jun 25, 2020

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My service advisor is awesome, very fast service, on time...

My service advisor is awesome, very fast service, on time and no hassle, will surely back again to have my car service, all staff are very accommodating

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Jun 02, 2020

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I went in to Lithia knowing what I wanted and was...

I went in to Lithia knowing what I wanted and was immediately greeted by an amazing team of people. The process was super fast and they made me feel so welcome. They reached out to me a few times after I bought my car and even called to wish me a happy birthday. I highly recommend Lithia Hyundai to anyone looking for a good vehicle.

Apr 30, 2020

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Great Dealership! Lithia always takes good care of me...

Great Dealership! Lithia always takes good care of me and my friends that have purchased cars there. Would recommend lithia Hyundai to anyone looking for a car!

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Jul 04, 2019

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Very personal and courteous.

I have shopped at several dealerships in the region and found that Lithia Hyundai is in a class by itself,. The personnel were very professional, especially Terry Peterson. He took time out to explain the details of the car, itemized almost everything and answered all my questions. If he was unable to answer them he would contact one of his associates who provided me with an answer. Terry is a valued employee and has my vote for salesman of the year!

Feb 21, 2019

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Great experience !

Never thought I would qualify for a new car! After talking to Cody Panzer, and looking at a few cars , I drove off in a beautiful Hyundai Elantra. Thanks again for the great experience, and no pressure.

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 4 years 11 months
Industry Experience 31 years 4 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 31+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Jun 09, 2020

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Most personable guy that I know in this industry. If you...

Most personable guy that I know in this industry. If you want to buy your next car buy from Hyundai of Reno. Scott will point you in the right direction!

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

May 08, 2020

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Great customer service. I feel like for an appointment 1...

Great customer service. I feel like for an appointment 1 hour is long for an oil change. But overall satisfied. Maybe add air to tires!

Apr 23, 2020

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Speedy and friendly service

The staff is friendly and helpful. The service was fast and my car was ready in no time. I enjoy not only my vehicle purchase but also the experience of doing business with Lithia Hyundai.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

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Dustin Snider

Dustin Snider

General Sales Manager
Contact Me
Dealership Experience 20 years 5 months
Industry Experience 20 years 5 months
Recent Reviews

Jun 07, 2020

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Buying a Car can be hard...But Holly Jensen made it a breeze

Quick Easy Fun. Not words you usually use when buying and trading in a car. But I have to say Holly Jensen went out of her way to make this car buying experience just that!! From our very first phone conversation to our time spent together at the dealership, she made me confidant that she was going to take good care of me. And heck we even had a bunch of laughs in the process. Even after buying the car, she is still taking care of me, making sure my purchase is everything I was wanting it to be. If you looking to buying a car know that you are in great hands with Holly and the team over at Lithia Hyundai Reno!! I look forward to working with Lithia Hyundai Reno for years to come....

Jun 02, 2020

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I went in to Lithia knowing what I wanted and was...

I went in to Lithia knowing what I wanted and was immediately greeted by an amazing team of people. The process was super fast and they made me feel so welcome. They reached out to me a few times after I bought my car and even called to wish me a happy birthday. I highly recommend Lithia Hyundai to anyone looking for a good vehicle.

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

Feb 21, 2020

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Amazing Customer Service!

I purchased my vehicle from Dustin Snider 3+ years ago and I am still pleased with how easy Mr. Snider made the whole vehicle buying experience. Mr. Snider went above and beyond and was able to procure the truck I wanted at a fair and reasonable price. I could not have asked for more and will be returning to Lithia Hyundai of Reno for my next vehicle.

Feb 02, 2020

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I am SO glad I picked Lithia Hyundai! I will never go...

I am SO glad I picked Lithia Hyundai! I will never go anywhere else! They treated me like a real person not just a sale!!

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Tom Clark

Tom Clark

Used Car Manager
Recent Reviews

Jun 30, 2020

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2020 Palisade

Began by just looking to see what the Palisade was all about. Marcus, who was just in his 3rd or 4th day, was VERY helpful, even though he did not yet know all about the vehicle. He was assisted by Alex, who was more knowledgeable. Marcus was very professional, polite, and not pushy.

Apr 24, 2020

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Extremely dissatisfied, was not told about add on...

Extremely dissatisfied, was not told about add on charges, vehicle is missing listed parts. Will not purchase here again. Very unhappy with how I was treated and misinformed

Mar 27, 2020

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This was my first time purchasing a vehicle but Cherae...

This was my first time purchasing a vehicle but Cherae and Devin made this process so easy, they were extremely helpful and provided amazing service!

Mar 24, 2020

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Unethical, Uncaring of Customers, Tricksters, Tells Lies

Rich says, "I do not believe them, I do not trust them, I do not suspect them!!" Rich Lance over estimated the cost of repair to Hyundai Tucson 2018 and was tricked into buying new car. Then at time of signing, was again trusting the finance person and he slipped 3 additions to my price of the car. Reported many times to all managers there. Nothing was done to help me with this gross untrustworthy deal by many at this dealtership. Rich

Feb 01, 2020

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Simply the Best!

Thanks to Lithia Hyundai, I was able to buy the car I wanted. I was very impressed by the sales staff, and would definitely recommend this dealership.

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Alex Moreau

Alex Moreau

Product Specialist
Contact Me
Dealership Experience 8 months
Industry Experience 13 years 2 months
Started in the auto industry 12 year ago when I discovered it was possible to combine a love of cars and a love of people into a career... Music, travel and skiing are a few of my hobbies. Call, click or stop by and I'll show you how easy it is to do business at Lithia Hyundai.
Recent Reviews

Jun 30, 2020

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2020 Palisade

Began by just looking to see what the Palisade was all about. Marcus, who was just in his 3rd or 4th day, was VERY helpful, even though he did not yet know all about the vehicle. He was assisted by Alex, who was more knowledgeable. Marcus was very professional, polite, and not pushy.

Jun 27, 2020

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My sales person was nice. Unfortunately he took a job...

My sales person was nice. Unfortunately he took a job with another dealership. Cherae Cozzi is awesome!!super helpful! I will definitely contact her in the future!!

Jun 25, 2020

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This is an awesome car dealer to buy a car from very...

This is an awesome car dealer to buy a car from very funny and nice People that works there. It was an easy process to get approved for a loan for a used vehicle

May 18, 2020

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My salesman Robert was very helpful thru the process of...

My salesman Robert was very helpful thru the process of buying vehicle. Every step of buying was fluid and people of Lithia hyundai were all great.

Apr 22, 2020

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Everyone was great!!! Very professional and nice! Helped...

Everyone was great!!! Very professional and nice! Helped me with all of my questions and thought the process of getting a new car. Will recommend to anyone.

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

May 01, 2020

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Tabatha takes care of all of my cars, even my kids cars....

Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.

Mar 27, 2020

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Professional, friendly and clean, made it easy to trade...

Professional, friendly and clean, made it easy to trade in my car and upgrade to my new vehicle. Got exactly what I wanted. I would recommend and I will definitely consider purchasing my future vehicles here.

Mar 24, 2020

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good job

Work done on time with timely suggestions for future needs. Service rep was efficient and helpful. will recommend Lithia to all my friends and co-workers

Nov 29, 2019

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Awesome service! Wouldn’t go anywhere else beside lithos...

Awesome service! Wouldn’t go anywhere else beside lithos Hyundai of Reno! Thank you guys your the best an see you soon. Happy thanksgiving to Matt Ashton, lance Smith. Have a good one guys

Sep 28, 2019

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Over promise and under deliver!

The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased did not have a block heater on it. Tom the Sales Manager swore the heater was there but the power cord was not, we worked the power cord and install of the cord into the deal of the truck, and had it listed on a “we owe” sheet from the sales team. One week after buying the truck I was asked to bring it in so they could get the right power cord for the block heater, and should only take about 20 minutes. I drove 30 min and waited two hours just to find out the heater Tom promised was on there wasn’t there after all. The sales team stated that they will order and pay for the block heater as well. After a couple of weeks of waiting for the parts to come in I got a text from Matt advising that the dealership had the parts but would not install them, he even stated in the text he has never had this happen where it’s in writing and the dealership wasn’t going to honor it. I then told Matt that I would NOT be paying for it and to either give me his GMs phone number along with Corporates, or have the dealership install the parts. After a couple of days of them trying to figure it out, I got another text saying that they were sending the truck to a different shop in Reno for the install since it was cheaper for the other shop to install it rather than the dealerships... odd to me but whatever. It took two trips back to the dealership and almost a month total to get the block heater installed. When I took the truck in the first time I told Matt and Don the svc guy that the front brakes were making noise, both said they would look at them when they installed the block heater. The brakes were never addressed when the block heater was installed. I called the dealership and scheduled an apt to have them looked at per the request of Don. I dropped the truck off on 9/17/19, mind you I purchased the truck on 8/1/19. The svc advisor called and told me the tech stated that the rotors needed to be turned and the pads needed to be sanded and it would cost me about $300.00 I then asked for the GMs and Corporates number again because I have owned the truck less than 60 days and it needs brake repairs?!?!? The service advisor then talked to his MGR and was told that the dealership would machine the rotors and pads for me at no cost. I picked the truck up two days later and the noise seemed to be gone... until the beginning of this week. Now the noise is there constantly, I called the advisor back again and told him I was afraid that a brake caliper or caliper pin was sticking and asked him to consult with his manager on what the best course of action would be. When he called back he stated that the manager told him to tell me to take it to a Ford dealership since the caliper could... could be under warranty. And if not bring it back and they may fix it under good will. I will never recommend this dealership to anyone. They do not want to take care of their customers, once they get your money they don’t give a crap. I hope this isn’t the case for everyone but for me, it’s been horrible.

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Dawn Arguello

Dawn Arguello

Asst Parts Mgr
Recent Reviews

Jun 26, 2020

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Had my first oil change. They did a great job. On time....

Had my first oil change. They did a great job. On time. Very nice to deal with will answer all of your questions. So far the advisors are on top of things. Thank you

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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I had an amazing experience at Lithia Reno, everyone was...

I had an amazing experience at Lithia Reno, everyone was willing to help, especially "Holly' ,I was driving my new car in 3 days ,they did all the work,thanks.

Mar 05, 2020

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Richard was very warm and easy to work with. He had...

Richard was very warm and easy to work with. He had patience with us and was available to answer any question. He assisted with our NitroFill program when we got a nail in the new tire.

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PJ Pourjami

PJ Pourjami

Product Specialist
Recent Reviews

Jul 03, 2020

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Great service

This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers.

Jun 13, 2020

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My experience

As soon as I arrived I was helped very quickly. I didn't have to wait and everything was straight forward. PJ Pourjami was helpful and informative with any question I had about the vehicle i was looking at. He and the rest of the staff were attentive and nice.

Jun 10, 2020

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Very impressed with Lithia Hyundai! The whole buying...

Very impressed with Lithia Hyundai! The whole buying experience was a pleasure and PJ deserves a raise for his efforts to help me buy the right vehicle! Everyone at LH is awesome!

Jun 08, 2020

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Super Service Again

Had a 15,000 mile service done on Sat. As usual the service was great and our service desk guy was great as always. :) D

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

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Erin Snider

Erin Snider

Dealership Accountant II
Recent Reviews

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Jan 03, 2020

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My experience was professional, a great experience and...

My experience was professional, a great experience and fast. The team I worked with handled this process with professionalism and where very knowledgeable about the product purchased. Loved that I did not spend hours and hours in a dealership to purchase a new vehicle. Knowing what I wanted, working with an attentive and professional team made this by far the best vehicle buying experience I have ever had. My 2020 Hyundai Santa Fe Limited was ready for me when I arrived, no surprises. All was exactly as I was told. Trading in my vehicle was met with ease. Finalizing the financing was easy and ready to go, no surprises. The diligence in educating me on the features of my new vehicle was detailed. Being educated by this team on how to end and get a refund on the extended warranty I had in the vehicle I was trading in was easy. I spent months researching what vehicle I wanted. I am very happy with my 2020 Hyundai Santa Fe product, the purchasing of the vehicle and most important, impressed by the team of professionals I worked with to make this buying process go smoothly. Of course I must mention, not only did I work with this amazing team of professionals, I felt confident to make this purchase.

Sep 05, 2019

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Best experience ever!

I will never go anywhere else to buy a car. Matt was absolutely amazing in every way. He made me feel comfortable through the whole experience. Dustin worked so fast and efficient , he was super nice and helped get the best car for me and my girls. So thankful for the quick , easy, and painless experience !

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Recent Reviews

Apr 30, 2020

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I am very pleased with this dealership Tony Roach was...

I am very pleased with this dealership Tony Roach was great Tom the used car manager was amazing Dylan they all were great I will buy a car here again

Apr 22, 2020

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The people that attended me were outstanding from start...

The people that attended me were outstanding from start to finish. From calls at specific hours to match my work schedule to an appointment on a day that would benefit me. Thanks so much for the help.

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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lance smith/scott robert

lance smith, service department is kind and courteous and is always spot on. scott robert is the BEST and very knowledgeable regarding the dealership and business. i am very glad to drive a Hyundai. thank you kristine luna. p.s. i have also had tabatha in the service department. very good and efficient.

Jun 15, 2019

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Best ever

The people at the dealership went above and beyond to help me get the car I wanted the service was very friendly and professional. I wish I could have purchased my last car from Lithia Hyundai it’s a beautiful car great warranty with some of the best deals in town. Thanks

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Tom Kirklin

Tom Kirklin

Service Advisor
Dealership Experience 7 months
Recent Reviews

Jul 10, 2020

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Thank You Tom for the great service and your friendly...

Thank You Tom for the great service and your friendly personality! I will be returning soon for more work to the Genesis. Sincerely, Edward Alexander

Jul 03, 2020

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I'm very upset by this particular visit. The first...

I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given.

Jul 02, 2020

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Great service

Tom was speedy and professional. He explained everything very clearly to me and didn’t pressure me into buying anything I didn’t want to.

Jun 26, 2020

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Wrong part

The wrong part was ordered for our 20' Santa Fe, so now we have to take it back yet again after they received the correct part

Jun 25, 2020

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Tom was very helpful great guy thank you .I will be back...

Tom was very helpful great guy thank you .I will be back and Brian Carter was an awesome sales guy he was alot of help

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Jeremy Olsen

Jeremy Olsen

Service Techician
Recent Reviews

May 01, 2020

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Tabatha takes care of all of my cars, even my kids cars....

Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.

Nov 29, 2019

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Awesome service! Wouldn’t go anywhere else beside lithos...

Awesome service! Wouldn’t go anywhere else beside lithos Hyundai of Reno! Thank you guys your the best an see you soon. Happy thanksgiving to Matt Ashton, lance Smith. Have a good one guys

Aug 07, 2018

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Service Department

The service department is always great as usual! Very friendly, efficient and fix the problem right the first time! Thank you again for a wonderful experience!

Jan 12, 2017

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Awesome!!

This was such a great place to come in and get a car! Everyone was really friendly and I got exactly what I was needing!

Aug 13, 2016

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best dealership ive ever done business with

Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Jul 02, 2020

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My new Tucson 2020

I’ve been looking around to find a good deal for a new car, luckily i was able to connect with this Hyundai Dealership. The transaction went very smoothly. Cherae and Larry was very helpful and accommodating. They are very professional and provided great customer service. They answered all my query on point and made sure i got everything i needed. It was a great experience and i will surely recommend them to my friends. I am happy with my new car.

Jun 27, 2020

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Really great people, enjoyed wasn’t that much of a hassle...

Really great people, enjoyed wasn’t that much of a hassle would recommend anyone to go to Lithia thanks for my great car. Thank you for everyone to help me out.

Jun 26, 2020

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Great friendly and helpful service.

When I was in to have car serviced I talked to Joe about lease or new car. He was very helpful. Larry Farrell brought the car out for me to see and explained some of features of the car. Larry was very patient and helpful. Larry delivered the car later that day. He helped me with taking plates off my car and making sure I know what to do. I have texted him a couple times since and he has always been very friendly and helpful. Devin in finance was also very helpful. I find all the staff there to be very friendly and helpful.

May 18, 2020

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Larry was Great helped our family get a new suv we love...

Larry was Great helped our family get a new suv we love it and they were so good to work with we will tell all of our friends and family about Lithia of Reno

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Kendall Meyer

Kendall Meyer

Business Development Admin
Contact Me
Dealership Experience 1 years 1 months
Industry Experience 1 years 1 months
Recent Reviews

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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lance smith/scott robert

lance smith, service department is kind and courteous and is always spot on. scott robert is the BEST and very knowledgeable regarding the dealership and business. i am very glad to drive a Hyundai. thank you kristine luna. p.s. i have also had tabatha in the service department. very good and efficient.

Nov 24, 2019

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Terry Petersen went above and beyond. A sincere caring touc

I have bought plenty cars in my life but Terry was the best. Warm, efficient, responsible, and treated me like royalty. He gave me a good car, good price, and good service. Other staff also followed up to make sure my needs were met which added a nice caring touch.

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Robert Thomas

Robert Thomas

Parts Advisor
Recent Reviews

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Very professional advisers. They know what they’re...

Very professional advisers. They know what they’re talking about and explain everything detail so I could understand. Trustworthy, I can always rely on their technicians that they’re doing an amazing job.

Feb 17, 2019

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Terry Peterson is Fantastic!!

Terry is welcoming, knowledgeable, conscience and got my Mom & me, both, the cars we wanted, for great prices. Terry has a friendly, mellow approach & got two satisfied customers, in our deal!! A+ Service from the moment we walked in the door on Super Bowl Sunday 2019. Terry Peterson, Brian Ogg and Chris Osorio were all well versed in the sales and finance relms to make our two car buying whirwind, fun and satisfying. I love my Kona Ultimate and I know my mom is throughly enjoyving her NEW Kona, as well. This is my second Hyundai and my moms first. Extremely impressed with all the details, the power of the car, upgrades, the pure enjoyment I get from driving my new Kona. I get alot of looks, conversation and comments on my new car! From the moment I set eyes on the Lime Green Kona, I knew it had to be mine! Terry Peterson helped me make my dream of a new car, come true!! I have and will tell anyone who asks, " Go see Terry, Brian and Chris (and support crew) at Lithia Hyundai Reno!

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Gio Castro

Gio Castro

Service Technician
Recent Reviews

May 15, 2020

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Lithia hyundai Reno dealer very clean place hyundai...

Lithia hyundai Reno dealer very clean place hyundai personal so profesionals service exellent job bud oil change took 1hour and half i understand you are a busy places bud you have to taker of it thank you lithia hyundai dealer see you on my next oil change

Apr 22, 2020

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Fast and very friendly service. Thank you for being open...

Fast and very friendly service. Thank you for being open during pandemic and taking several steps to make sure we had access to hand sanitizer.

Nov 29, 2019

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