Staff
Service
Lance Smith
Service Advisor
Matt Franceschini
Service Advisor
Jeremy Olsen
Service Manager
Donald Ostrom
Service Advisor
Everett Clunie
Lube Techician
Cuong Ngo
Service Techician
Bryan Mazariegos
Service Technician
Chantel Kaminskaya
Assistant Service Manager
Gio Castro
Service Technician
Hai Ngo
Service Techician
Drea McGiffin
Business Development Admin
Otto Sandoval-Carpio
Detailer
Finance
Bryan Ogg
Finance Manager
David Lennox
F&I Manager
Christopher Osorio
Finance Manager
Devin Rogers
Finance Manager
Sales
Holly Jensen
Certified Product Specialist
Matt Ashton
General Sales Manager
Tony Roach
Product Specialist
Mathew Reed
Product Specialist
Dan Dunham
Master Sales Associate
Ryan Ferris
Assistant Sales Manager
Larry Farrell
Business Development Admin
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Michael Costello
Product Specialist
Chris Clark
Credit Specialist
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Paydon Chambers
Product Specialist
Joshua Clunie
Business Development Admin
Erwin Soto
Product Specialist
Trisha Stone
Product Specialist
Ryan "RJ" Bush
Buyer
Darren Toomer
Inventory Manager
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Internet
Hannah Choquette
Business Development Lead
Iris Flores-Garcia
Business Development Lead
Gaby Temprano
Business Development Admin
Maegan Minetto
Service Business Development Admin
Kim Murillo
Business Development Admin
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
Mar 24, 2023
Does what I ask for- I appreciate that.
Does what I ask for- I appreciate that. While their job is to recommend things - they’re not obnoxious- they simply offer options and respect my answer.
Mar 19, 2023
They have always been helpful and friendly.
They have always been helpful and friendly. They listen to and address all my concerns.
Mar 19, 2023
Best service center in Reno.
Best service center in Reno. I have used them for years and always received the best service. They have excellent service representatives to help you. Very easy to make appointments.
Mar 19, 2023
first dealership i’ve ever purchased a car from, it was
first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !
Mar 19, 2023
Lance is by far the best.
Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.
Matt Franceschini
Service Advisor
Mar 26, 2023
We had friendly personnel and great service.
We had friendly personnel and great service. All was completed as discussed and on time.
Mar 26, 2023
Matt is always a great help in the service center.
Matt is always a great help in the service center. I know I can text him with any car related issue and he’ll help me schedule my appointment and get me the best care possible.
Mar 18, 2023
We have bought many cars through this dealership and
We have bought many cars through this dealership and always have been a great experience
Mar 15, 2023
Lithia was very helpful and knowledgeable.
Lithia was very helpful and knowledgeable. They worked very hard especially Ryan C to get us the two cars we needed and wanted.
Mar 12, 2023
There is a defect in the paint on my vehicle.
There is a defect in the paint on my vehicle. It is clearly a defect. This dealership has given me so many problems when it comes to servicing the vehicles I purchase from them. I highly do not recommend this dealership to anyone.
Bryan Ogg
Finance Manager
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Mar 20, 2023
Lithia as a whole was great and the best car buying
Lithia as a whole was great and the best car buying experience I’ve ever had. Lucas was really the star and the best part of my experience. The guy has personality like crazy and could have sold me anything on the lot. He knew about the dealership, knew the inventory, knew about the vehicles, and was beyond friendly. I walked into the building and he was the first one up, shook my hand, and took me to see what I wanted. He was personable, friendly, and helped make the buying process easier than I’ve ever had it before.
Mar 19, 2023
They have always been helpful and friendly.
They have always been helpful and friendly. They listen to and address all my concerns.
Mar 18, 2023
We have bought many cars through this dealership and
We have bought many cars through this dealership and always have been a great experience
Mar 07, 2023
They were able to really do some “magic tricks” with my
They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!
David Lennox
F&I Manager
Mar 26, 2023
You guys are always so kind and very helpful and I will
You guys are always so kind and very helpful and I will come to you again if I need a car
Mar 19, 2023
They have always been helpful and friendly.
They have always been helpful and friendly. They listen to and address all my concerns.
Mar 19, 2023
first dealership i’ve ever purchased a car from, it was
first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !
Mar 15, 2023
I dislike this dealership a lot.
I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.
Mar 01, 2023
The dealership is kind of dumpy.
The dealership is kind of dumpy. Needs a remodel. Holly Jensen was great though. Haven't had a chance to try the service department yet.
Christopher Osorio
Finance Manager
Mar 07, 2023
Holly was great.
Holly was great. I got to the dealership late and wasn't rushed or pushed to make an immediate choice. The finance guy was also easy to work with and was able to get me a better rate and called me to come and and sign the new papers.
Mar 06, 2023
Found a good vehicle at a good price online but on going
Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.
Feb 26, 2023
Bought my son a new used truck very happy with all
Bought my son a new used truck very happy with all involved. Very professional and very easy to speak with . Did not talk down to us like I have experienced at other dealerships.
Feb 06, 2023
The accountant Chris Osorio sold me service vehicle
The accountant Chris Osorio sold me service vehicle contract by lying to me. Then, when I wanted to cancel it he lie again by claiming that even if I cancel it I will not get the money 2238$ back. I canceled it but still didn’t get the money back
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Holly Jensen
Certified Product Specialist
Mar 25, 2023
Holly is the best!
Holly is the best! I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, and Holly got me approved! She went above and beyond customer service. Thank you Holly!! I also want to give a shout out to Lucas because he made my test drive so much fun and really made me feel confident and happy with my purchase. Thank you Lucas!!
Mar 25, 2023
Everything was just great.
Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Mar 22, 2023
Great follow up and everybody was a pleasure to do
Great follow up and everybody was a pleasure to do business with. I’ve already recommended others go there.
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Devin Rogers
Finance Manager
Mar 25, 2023
Everything was just great.
Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Mar 24, 2023
WORST CAR DEALERSHIP IN RENO!
WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!
Mar 20, 2023
Easy to work with.
Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.
Mar 19, 2023
Great dealership !
Great dealership ! Everyone is professional and knowledgeable as well as caring and helpful. Could not do better anywhere else.
Matt Ashton
General Sales Manager
Mar 21, 2023
Lithia was a wonderful and eye-opening experience.
Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Jan 08, 2023
Had a great experience buying our car through Lithia of
Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome!
Dec 30, 2022
Good experience, friendly staff.
Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.
Dylan Clunie
General Manager
Mar 19, 2023
Lance is by far the best.
Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.
Mar 06, 2023
Refused to do a factory warranty engine replacement on my
Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!
Feb 20, 2023
Ryan is cool, unfortunately the sales manager put me
Ryan is cool, unfortunately the sales manager put me underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why I couldn't pass on the deal. I thought the sales manager was looking out for my best interest but once I reread my paperwork I feel the opposite. I am happier with my Kona than I was with the Ioniq5, but I don't like the extra expense to get here. I'm not candy coating anything I feel, you asked now I'm giving you my feelings. Dealerships can't ask for "10's" across the board when they only give 5's. If I receive another review request it's going to be scathing.
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Jan 18, 2023
I was pleased with the overall service I received from
I was pleased with the overall service I received from all staff in purchasing my new vehicle. 😀
Tony Roach
Product Specialist
Mar 25, 2023
Everything was just great.
Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.
Mar 24, 2023
Friendly, professional, knowledgeable.
Friendly, professional, knowledgeable. A credit to your organization. Very helpful in describing “smart” attributes of our Santa Fe which is important as we are not tech savy.
Mar 24, 2023
Great hospitality while in the process of the vehicle
Great hospitality while in the process of the vehicle purchase. awesome service and front desk is always answering Calls promptly.
Mar 20, 2023
Easy to work with.
Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.
Mar 11, 2023
It was grate sieves definitely appropriated everything
It was grate sieves definitely appropriated everything they did. Super helpful staff and helped a lot
Mathew Reed
Product Specialist
Jan 31, 2023
Had hoped not to pay any premium above MSRP, but I
Had hoped not to pay any premium above MSRP, but I realize the Ioniq 5 is a car a lot of people want. Matt Reed in Sales was excellent to work with as was Brian Ogg in Finance. What sold me on the deal was that Matt delivered my car to Manteca, CA!!! Above and beyond the call of duty. Matt has also provided a lot of follow up and I will continue to contact him with any questions.
Jan 27, 2023
They did great work I really appreciate the service and
They did great work I really appreciate the service and my car thank you so much.
Jan 17, 2023
I love the car I got from these guys, and the service was
I love the car I got from these guys, and the service was the best I’ve ever had when buying a car.
Jan 02, 2023
The BEST EVER.
The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..
Nov 18, 2022
I found my dream truck!
I found my dream truck!!! We made an appointment to drive test and check out this beautiful jeep wrangler Sahara . Holly was amazing, a flawless transaction of buying this beautiful used truck. She walked us through the process so easily. Professional all the way to the finance department. I highly recommend Lythia.
Steve Leveille
Sales Manager
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Mar 14, 2023
Dan was thorough in assisting us on the phone, and later
Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.
Mar 14, 2023
From the moment I walked in the front door I had amazing
From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Mar 04, 2023
Everytime that I have called or needed assistance I have
Everytime that I have called or needed assistance I have always spoken to someone who is so friendly. Lance in the service department was absolutely amazing.
Dan Dunham
Master Sales Associate
Mar 14, 2023
Dan was thorough in assisting us on the phone, and later
Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.
Mar 14, 2023
From the moment I walked in the front door I had amazing
From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Mar 06, 2023
The person that helped me was very Rude and very
The person that helped me was very Rude and very inconsiderate. I will never come back here.
Mar 04, 2023
Everytime that I have called or needed assistance I have
Everytime that I have called or needed assistance I have always spoken to someone who is so friendly. Lance in the service department was absolutely amazing.
Ryan Ferris
Assistant Sales Manager
Mar 24, 2023
Great hospitality while in the process of the vehicle
Great hospitality while in the process of the vehicle purchase. awesome service and front desk is always answering Calls promptly.
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Mar 24, 2023
Great to work with.
Great to work with. Salesman gave us a lot of options to work with, within or budget.
Mar 20, 2023
Very nice people, they helped us a lot with the price
Very nice people, they helped us a lot with the price gave us a good deal they made sure we were happy and comfortable with everything. Would go back again!
Mar 20, 2023
Easy to work with.
Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.
Larry Farrell
Business Development Admin
Mar 19, 2023
They have always been helpful and friendly.
They have always been helpful and friendly. They listen to and address all my concerns.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Mar 06, 2023
Refused to do a factory warranty engine replacement on my
Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!
Mar 06, 2023
Ryan was great and met all needs until my car was off the
Ryan was great and met all needs until my car was off the lot hard to get ahold of after the purchase was complete. I had issues and getting him to return my call was impossible… I am still working through those issues and have to say I am Less than impressed after my purchase…. Also the detailing on the car was less than superb, I am still unwrapping and fining plastic throughout the car…
Feb 23, 2023
I've gotten 10 cars here at Reno Lithia Hyundai and Brian
I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Mar 24, 2023
WORST CAR DEALERSHIP IN RENO!
WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!
Mar 21, 2023
Lithia was a wonderful and eye-opening experience.
Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.
Mar 11, 2023
The staff was great, however, I was asked to update the
The staff was great, however, I was asked to update the dashboard software myself when I brought it in and not to “do it again” when my car got its tire punctured by a random rock. Not to mention I’ve had several electrical issues immediately with the car since driving it off the lot after it’s “inspection”.
Jan 19, 2023
Super customer service I will always come back to Lithia
Super customer service I will always come back to Lithia to buy my car. Thank you
Jan 10, 2023
Pushy sales.
Pushy sales. Dealership did not follow through on service appt. I called SEVERAL times requesting to speak with a manager and NOT EVEN THE COURTESY of a return call. I will NOT recommend this dealership and will notify the National Education Association since they referred me.
Michael Costello
Product Specialist
Mar 07, 2023
They were able to really do some “magic tricks” with my
They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!
Mar 06, 2023
Found a good vehicle at a good price online but on going
Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.
Jan 09, 2023
I'm 64, and have lived in this town for 45 years.
I'm 64, and have lived in this town for 45 years. The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealerships in town claimed to be able to help me, that they can do what no other dealership in town can do for me, then I never hear back from them and when I followed up with them, I was either treated like a Lepper or flat out ripped off and lied to.... UNTIL... Michael Costello at Lithia Hyundai! He is my hero! Michael listened to me, didn't blow smoke or try to talk circles around me like a typical salesman does. He was kind, considerate and treated me with the respect due. He is in charge of the Fresh Start program to help people like me get a decent car and boy did he. He worked with me to get a do-able down payment, a car payment I can afford and I picked the car. Not them. I got what I wanted. No settling. I have been very ill and his consideration for that and the fact I had no car at all, was very sweet. He arranged to have my car brought to my home where I signed the papers. I did not have to spend 1 minute of this at the dealership. His co worker Kirby was so kind as well showing me what I needed to sign. I now have a beautiful, fully loaded, 2014 Jeep Grand Cherokee. Its a dream for me. If you want to be treated like a human being, know they got your back and really do want to help you find your way, not just make a sell, the you need to go to Lithia Hyundai and ask for Michael Costello. You will not be sorry. Thanks Michael and team. I love my truck!
Jan 02, 2023
The sales person listed is not who sold us the car, but
The sales person listed is not who sold us the car, but everyone we worked with was great! My daughter test drove a bunch of cars over a couple of days and she’s very happy with her choice!
Dec 30, 2022
Good experience, friendly staff.
Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.
Hannah Choquette
Business Development Lead
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Mar 04, 2023
Excellent customer service, quick, sincere and helpful.
Excellent customer service, quick, sincere and helpful. Found a cehicle that fit my needs. Badass!!!
Feb 23, 2023
I've gotten 10 cars here at Reno Lithia Hyundai and Brian
I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else
Dec 30, 2022
Awful customer service, pushy behavior, didn’t even give
Awful customer service, pushy behavior, didn’t even give the car with gas, it needed a service check because the need service light was on, had no floor mats, only one key, they did not care about us one bit. The negotiation process was awful. We were there for 6 hours even after picking a car within 30 min. Tried to raise our interest rate because we didn’t want thousands of dollars in extra warranties when the car already came with a warranty. Overall awful! They also ran my credit 7 times and shot my credit score down. They also wrote my name as my middle name in the credit application and caused a bunch of issues in my credit report.
Dec 29, 2022
Devin tried to save us money and answered all our
Devin tried to save us money and answered all our questions. Devin was patient and informative
Jeremy Olsen
Service Manager
Mar 06, 2023
Lance was great as always.
Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service
Mar 06, 2023
Refused to do a factory warranty engine replacement on my
Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 29, 2023
The service department has horrible communication.
The service department has horrible communication. They basically called me a liar and didn't believe me. There advisor are rude.
Chris Clark
Credit Specialist
Feb 09, 2023
This dealership has been wonderful with everything.
This dealership has been wonderful with everything. It has been easy and a pleasure to work with them.
Feb 05, 2023
Great customer service all around.
Great customer service all around. Very happy with my salesman, he was extremely easy to work with.
Jan 08, 2023
Had a great experience buying our car through Lithia of
Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome!
Jan 02, 2023
The BEST EVER.
The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..
Dec 30, 2022
Good experience, friendly staff.
Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.
Donald Ostrom
Service Advisor
Mar 12, 2023
The service and this establishment was impeccable and all
The service and this establishment was impeccable and all handled in a very timely manner. Lance was amazing. I would recommend this service to anybody.
Mar 06, 2023
Lance was great as always.
Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service
Mar 04, 2023
Everyone is very caring and loving I would recommend you
Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.
Jan 08, 2023
Amazing place i love it the service was nice i am glad i
Amazing place i love it the service was nice i am glad i chose this place
Jan 06, 2023
Best dealership in Reno!
Best dealership in Reno!!! Best service department you could ask for. Everyone is super helpful and always willing to go the extra mile!!!
Everett Clunie
Lube Techician
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 15, 2023
I was there to get my brakes done, SO far so good.
I was there to get my brakes done, SO far so good. Will be in to do my rear ones soon.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Feb 10, 2023
Meet my needs when I thought my warranty wouldn't be
Meet my needs when I thought my warranty wouldn't be covered fixed my jeep quickly
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Mar 19, 2023
first dealership i’ve ever purchased a car from, it was
first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Dec 07, 2022
Efran Gonzalez and the whole Hyundai crew are always so
Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!
Dec 03, 2022
Very professional dealership I enjoy working with Kirby
Very professional dealership I enjoy working with Kirby in Sales Mountain service Steve the death person, Tom, the sales manager, great team great people thank you
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Mar 24, 2023
I am and forever have been and will be a loyalty customer
I am and forever have been and will be a loyalty customer since 2003. Addicted.
Mar 20, 2023
Lithia as a whole was great and the best car buying
Lithia as a whole was great and the best car buying experience I’ve ever had. Lucas was really the star and the best part of my experience. The guy has personality like crazy and could have sold me anything on the lot. He knew about the dealership, knew the inventory, knew about the vehicles, and was beyond friendly. I walked into the building and he was the first one up, shook my hand, and took me to see what I wanted. He was personable, friendly, and helped make the buying process easier than I’ve ever had it before.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Feb 26, 2023
Bought my son a new used truck very happy with all
Bought my son a new used truck very happy with all involved. Very professional and very easy to speak with . Did not talk down to us like I have experienced at other dealerships.
Feb 15, 2023
A wonderfully accomodating and smooth experience with
A wonderfully accomodating and smooth experience with mindful and personalble professionals! I love my 2021 Santa Fe! Thank you!
Anthony Mazzone
New Vehicle Manager
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Jan 14, 2023
It was a bit difficult to get a live person to set up
It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory.
Dec 07, 2022
Efran Gonzalez and the whole Hyundai crew are always so
Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!
Dec 06, 2022
This particular dealership was more than willing to work
This particular dealership was more than willing to work with my low credit and sit down and explain to me how to build more credit for my future. So they not only helped me in to a rather decent looking and very safe vehicle, they were also concerned with helping me make the right decision to move forward. Thank you to the team at Lithia Hyundai of Reno.
Oct 08, 2022
Everyone is great especially Ryan Ferris and Ray Reyes,
Everyone is great especially Ryan Ferris and Ray Reyes, thanks keep up the good work!
Cuong Ngo
Service Techician
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 11, 2023
Very reliable servI’ve And personel are very friendly and
Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 20, 2023
Everyone was inviting in this dealership upon arrival and
Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!
Scott Robert
e Commerce Marketing Manager
Mar 15, 2023
I dislike this dealership a lot.
I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Mar 06, 2023
Refused to do a factory warranty engine replacement on my
Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Jan 14, 2023
The dealership was awesome very clean and the service was
The dealership was awesome very clean and the service was very good too I got helped out super quick and in a polite manner not just wanting to sell me a car but what I wanted also the person I believe his name was Erick was training and was done in a way that was great too would recommend going again if I need a different car or know somone who does
Bryan Mazariegos
Service Technician
Mar 04, 2023
Everyone is very caring and loving I would recommend you
Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Feb 06, 2023
Fantastic place to get you car service.
Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 20, 2023
Everyone was inviting in this dealership upon arrival and
Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!
Chantel Kaminskaya
Assistant Service Manager
Mar 06, 2023
Very disappointed with the diagnosis of my CV boots I was
Very disappointed with the diagnosis of my CV boots I was told left side when it was the right side that needed to be replaced
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Feb 15, 2023
Friendly staff.
Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 21, 2023
They’re very friendly there and they do a great job.
They’re very friendly there and they do a great job., I purchased my car there and that’s where I take it for service
Gio Castro
Service Technician
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 15, 2023
I dislike this dealership a lot.
I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 20, 2023
Everyone was inviting in this dealership upon arrival and
Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!
Hai Ngo
Service Techician
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 11, 2023
Very reliable servI’ve And personel are very friendly and
Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 08, 2023
Amazing place i love it the service was nice i am glad i
Amazing place i love it the service was nice i am glad i chose this place
Iris Flores-Garcia
Business Development Lead
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Nov 26, 2022
Had decent credit and Dez help me a lot, on finding a car
Had decent credit and Dez help me a lot, on finding a car I can afford, and helped me get financed. Lots of help with the financial guy to helped me bring down the payment and the APR.
Nov 23, 2022
Staff take good care of you and help you out a lot to
Staff take good care of you and help you out a lot to finance a car.
Nov 11, 2022
I was greeted right away meet with Dylan Cluney whom
I was greeted right away meet with Dylan Cluney whom introduced me to David Diaz who was an awesome salesman, very personable, knowledgeable about my car that he sold me. I appreciated being made to feel important and that I was important. Thank you all
Sep 29, 2022
Quick, efficient, professional.
Quick, efficient, professional. Always a get the best service from here. Will keep coming back.
Dawn Arguello
Asst Parts Mgr
Jan 02, 2023
The BEST EVER.
The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..
Dec 18, 2022
Great service staff in sales also, will be back again, we
Great service staff in sales also, will be back again, we are in love with hyundia
Nov 26, 2022
Sorry I will not write a review for your service
Sorry I will not write a review for your service department Thanks Dave and Shirley
Nov 21, 2022
Lithia Hyundai of Reno has always provided great service
Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I receive in the parts department and for oil changes and repairs. But I never do. It's time I cleared my conscience. These folks have always treated me fairly and professionally. My 2014 Elantra GT has been a pleasure to own for 8 years, thanks to Matt F. and the Service and Parts departments at Lithia Hyundai of Reno. 👍🙂👌
Nov 16, 2022
Outstanding dealer, sales, service, and management are
Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.
Drea McGiffin
Business Development Admin
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Jan 24, 2023
The service center is awesome.
The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.
Jan 21, 2023
They’re very friendly there and they do a great job.
They’re very friendly there and they do a great job., I purchased my car there and that’s where I take it for service
Jan 20, 2023
Everyone was inviting in this dealership upon arrival and
Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!
Paydon Chambers
Product Specialist
Mar 21, 2023
Lithia was a wonderful and eye-opening experience.
Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.
Mar 07, 2023
They were able to really do some “magic tricks” with my
They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!
Mar 06, 2023
Found a good vehicle at a good price online but on going
Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.
Mar 06, 2023
Bryan Ogg was amazing and helpful and also hilarious.
Bryan Ogg was amazing and helpful and also hilarious. He got my kid into a nice little low mileage Hyundai for only $240 a month! I didn’t think I would be able to finance much with my mediocre credit but he got us a 7% APR. We were in and out in no time and so happy with the purchase
Feb 11, 2023
They were helpful and made the process quick and easy.
They were helpful and made the process quick and easy. I appreciated working with them
Otto Sandoval-Carpio
Detailer
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help