Staff

Service

Lance Smith

Lance Smith

Service Advisor
214 Reviews
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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
159 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor
139 Reviews
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Matt Ashton

Matt Ashton

Operations Manager
39 Reviews
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Brett Roderick

Brett Roderick

Service Advisor
26 Reviews
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Tom Kirklin

Tom Kirklin

Service Advisor
17 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
8 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Techician
5 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
4 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
4 Reviews
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Gio Castro

Gio Castro

Service Technician
3 Reviews
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Coi Erdmann

Coi Erdmann

Lube Technician
3 Reviews
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Hai Ngo

Hai Ngo

Service Techician
3 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
2 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
2 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Warranty Administrator
1 Review
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Junior Rivera

Junior Rivera

Service Technician
1 Review
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Sales

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
168 Reviews
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Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
128 Reviews
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Cherae Cozzi

Cherae Cozzi

Product Specialist

Certified
127 Reviews
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Devin Rogers

Devin Rogers

Finance Manager

Certified
52 Reviews
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Mathew Reed

Mathew Reed

Product Specialist

Certified
32 Reviews
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Tony Roach

Tony Roach

Product Specialist

Certified
32 Reviews
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Robert Young

Robert Young

Special Finance Manager
31 Reviews
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Hannah Choquette

Hannah Choquette

Business Development Lead

Certified
26 Reviews
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Garrett Clunie

Garrett Clunie

Product Specialist

Certified
26 Reviews
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Robby Young

Robby Young

Sales Associate

Certified
26 Reviews
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Dustin Snider

Dustin Snider

General Sales Manager
18 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin

Certified
16 Reviews
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PJ Pourjami

PJ Pourjami

Product Specialist
14 Reviews
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Eddie Porter

Eddie Porter

Product Specialist
7 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
6 Reviews
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Chris Clark

Chris Clark

Credit Specialist
3 Reviews
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Mishawn Roach

Mishawn Roach

Business Development Admin
3 Reviews
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Kim Murillo

Kim Murillo

Business Development Admin
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Brock Riggs

Brock Riggs

Product Specialist
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Chris Romero

Chris Romero

Product Specialist
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Finance

Christopher Osorio

Christopher Osorio

Finance Manager
158 Reviews
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David Lennox

David Lennox

F&I Manager
141 Reviews
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Management

Joe Collazo

Joe Collazo

Cabana Boy
144 Reviews
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Dylan Clunie

Dylan Clunie

General Manager
48 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
38 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
16 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
11 Reviews
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Tom Clark

Tom Clark

Used Car Manager
9 Reviews
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Internet

Pete Montalvo

Pete Montalvo

Sales

Certified
101 Reviews
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Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager

Certified
69 Reviews
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Kendall Meyer

Kendall Meyer

Business Development Admin
5 Reviews
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Administration

Erin Snider

Erin Snider

Dealership Accountant II
9 Reviews
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Parts

Dawn Arguello

Dawn Arguello

Asst Parts Mgr
7 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
4 Reviews
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Lance Smith

Lance Smith

Service Advisor
Recent Reviews

Sep 23, 2020

Dealership Rating
Employee Rating

Everything Awesum as always...service team is the...

Everything Awesum as always...service team is the best...Tabitha and Lance are always friendly and very knowledgeable...matter of fact...everybody is excellent and do a Awesum job!!!

Sep 16, 2020

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Lance was very nice and did a great job. Tabitha is...

Lance was very nice and did a great job. Tabitha is usually my rep but was out that day. I had to leave my car overnight so Lance arrange for transportation (rental from Enterprise) which was not good at all.

Sep 11, 2020

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Lance always takes such good care of me and my car. He is...

Lance always takes such good care of me and my car. He is nice, polite, and gets the job done quickly. I appreciate the thorough job Lithia always does.

Sep 09, 2020

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Hour appointment took two hours, Brett the salesguy kept...

Hour appointment took two hours, Brett the salesguy kept trying to upsell me. Sent a text with results but did not go over, when finally got car it was boxed in and had to go back in. Love Matt and Lance but not so sure this time, felt like a sales pitch

Sep 06, 2020

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Wonderful, as always! We always have a good experience...

Wonderful, as always! We always have a good experience here, at Lithia Hyundai. We always tell our friends and family about the awesome service we have had whenever we bring our car in to be serviced.

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Bryan Ogg

Bryan Ogg

Finance Manager

168 Reviews
Certified
Recent Reviews

Sep 18, 2020

Dealership Rating
Employee Rating

Robby Young went the extra mile to make sure the buying...

Robby Young went the extra mile to make sure the buying experience was easy. Great service! I recommend this dealership and sales team if you're shopping for a Hyundai.

Sep 16, 2020

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In all of my car buying experience (11 cars in 7 years) I...

In all of my car buying experience (11 cars in 7 years) I have yet to encounter a dealership that is as easy to work with and welcoming from the time you step on the lot, until the time you leave. The salespeople, finance managers and support staff are all fantastic and make the whole process painless.

Sep 16, 2020

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I drove up from the Bay Area to pick up a new car, and...

I drove up from the Bay Area to pick up a new car, and Larry did an amazing job of making sure everything was pre-negotiated and setup before I arrived. Great dealership to work with and super-friendly and helpful people all around.

Sep 09, 2020

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Employee Rating

PJ did a great job taking care of us and helping to...

PJ did a great job taking care of us and helping to explain the details of the process. He also followed up to make sure he could answer any questions we had.

Sep 04, 2020

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Employee Rating

PJ took care of us and made sure we were comfortable....

PJ took care of us and made sure we were comfortable. Also really worked hard to get the price we wanted for our new car

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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR
Dealership Experience 7 years 8 months
Industry Experience 7 years 8 months
Recent Reviews

Sep 23, 2020

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Employee Rating

Everything Awesum as always...service team is the...

Everything Awesum as always...service team is the best...Tabitha and Lance are always friendly and very knowledgeable...matter of fact...everybody is excellent and do a Awesum job!!!

Sep 22, 2020

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Even though extremely busy, Tabitha was able to get...

Even though extremely busy, Tabitha was able to get things done expertly and efficently. Was very please with the service I received at this location.

Sep 18, 2020

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Great service staff is always friendly. I know I can...

Great service staff is always friendly. I know I can leave my car there and know it’s being taken care of by the best people.

Sep 17, 2020

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Always courteous and available for questions or...

Always courteous and available for questions or assistance. Plus car has over 100,000 miles and team keeps it running like a dream. They courteously don't mention the dog hair ... I'm only the chauffeur.

Sep 16, 2020

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Lance was very nice and did a great job. Tabitha is...

Lance was very nice and did a great job. Tabitha is usually my rep but was out that day. I had to leave my car overnight so Lance arrange for transportation (rental from Enterprise) which was not good at all.

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Christopher Osorio

Christopher Osorio

Finance Manager
Dealership Experience 6 years 9 months
Recent Reviews

Sep 16, 2020

Dealership Rating
Employee Rating

We knew what we wanted when we got there. They got us in...

We knew what we wanted when we got there. They got us in our car quick and even showed us some really good alternatives but we are happy with our new car thanks for all the help.

Sep 13, 2020

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I am very please to have worked with Joe in Sales. We...

I am very please to have worked with Joe in Sales. We primarily did the deal on the phone, and he worked hard to get me the best price possible. I truly believe he did the best price possible too. Unfortunately, we never met in person as he was off the day I purchased my new Kona. However, everyone at dealership was polite and kind and not too pushy, and they stuck to deal that Joe and I did over the phone. I look forward to meeting Joe in person when I have my first service done!

Aug 23, 2020

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Lithia Hyundai of Reno was able to negotiate with us on...

Lithia Hyundai of Reno was able to negotiate with us on our new purchase of vehicle and definitely beating their competitors with price and bumper to bumper warranties.

Aug 18, 2020

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I was able to get the vehicle I wanted with the deal I...

I was able to get the vehicle I wanted with the deal I wanted. My sales person Tony Roach treated me with respect and dignity. Definitely would refer to this dealership

Aug 09, 2020

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All sales associates were nice, friendly, and helpful....

All sales associates were nice, friendly, and helpful. With no pressure to buy. We were in and out in just a few hours. Highly recommend!

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Joe Collazo

Joe Collazo

Cabana Boy
Dealership Experience 5 years 8 months
Raised in Reno, Involved in Community for 22 Years Coaching Football "For the love of the Game"
Recent Reviews

Sep 13, 2020

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Employee Rating

I am very please to have worked with Joe in Sales. We...

I am very please to have worked with Joe in Sales. We primarily did the deal on the phone, and he worked hard to get me the best price possible. I truly believe he did the best price possible too. Unfortunately, we never met in person as he was off the day I purchased my new Kona. However, everyone at dealership was polite and kind and not too pushy, and they stuck to deal that Joe and I did over the phone. I look forward to meeting Joe in person when I have my first service done!

Sep 10, 2020

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Professional helpful and very efficient. They understand...

Professional helpful and very efficient. They understand what is important to you and work on earning your business. Price was slightly higher than expected but was reasonable.

Sep 02, 2020

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Friendly staff. Great environment. Easy purchase process....

Friendly staff. Great environment. Easy purchase process. Definitely would return for future purchases. Definitely would recommend to others looking for a new vehicle to help in purchase.

Sep 01, 2020

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Cherae and Joe were very helpful and very nice. They...

Cherae and Joe were very helpful and very nice. They helped me with the car I was interested in. Great people no pressure. Very happy with the entire experience from beginning to end.

Aug 17, 2020

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Since my original purchase of a 2017 Elantra I have been...

Since my original purchase of a 2017 Elantra I have been very happy dealing with Hyundai of Reno. I recently had an opportunity to purchase my new 2020 Elantra and was taken good care of. Back in 2017 they not only handled my purchase but the purchase my daughter made of her 2017 Elantra. Thank you Hyundai of Reno

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David Lennox

David Lennox

F&I Manager
Recent Reviews

Sep 23, 2020

Dealership Rating
Employee Rating

We had a great experience buying our Palisade at Lithia...

We had a great experience buying our Palisade at Lithia Hyundai of Reno. Matt was friendly, knowledgeable about the features of the car, and helpful throughout the buying process.

Sep 17, 2020

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We had a pleasant low pressure buying experience, Larry...

We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.

Sep 01, 2020

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Cherae and Joe were very helpful and very nice. They...

Cherae and Joe were very helpful and very nice. They helped me with the car I was interested in. Great people no pressure. Very happy with the entire experience from beginning to end.

Aug 19, 2020

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I had a great experience buying from Lithia Hyundai Reno....

I had a great experience buying from Lithia Hyundai Reno. From the women who first answered the phone to speaking with the sales manager to having my new car delivered, Exceptional service.

Aug 13, 2020

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Tony was awesome every step of the way, he put in honest...

Tony was awesome every step of the way, he put in honest time effort and compassion to get me in my new car. He got me in a better car, than I would have dreamed with all of the safety features for my young children! I felt taken care of, respected financially and understood every single step of the way! I highly recommend him!

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Matt Franceschini

Matt Franceschini

Service Advisor
Recent Reviews

Sep 16, 2020

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I showed up for an appointment and they couldn’t find my...

I showed up for an appointment and they couldn’t find my reservation I had made on line. However, Brett Roderick got me in, and taken care of without any hesitation or delay. Very informative and answered all my questions. Thank you for the amazing service

Sep 15, 2020

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This dealership and Larry excelled at providing a great...

This dealership and Larry excelled at providing a great customer experience. They helped me find the right choice and package for what I needed for my family and my commute. I feel like I can commuicate with the dealership if I need assistance..

Sep 11, 2020

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Matt was awesome. He was super kind to me and my service...

Matt was awesome. He was super kind to me and my service was done quickly! I really appreciated the compliment on my mask as well. Definitely deserves 5 stars!

Sep 10, 2020

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Went in for an oil change and was very happy with the...

Went in for an oil change and was very happy with the experience! They took care of everything I needed and made sure to take care of my car in quick order!

Sep 09, 2020

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Matt was very friendly and made sure he addressed any...

Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .

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Holly Jensen

Holly Jensen

Certified Product Specialist

128 Reviews
Certified
Contact Me
Dealership Experience 3 years 1 months
Industry Experience 3 years 1 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Sep 18, 2020

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Holly was very welcoming and had all the answers to our...

Holly was very welcoming and had all the answers to our questions , we most definitely would highly recommend a friend or family to holly . She deserves a raise ! Thank you holly very much for all your from the Renteria family and have a blessed day !!!

Sep 02, 2020

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My family and friends been buying cars from here. They...

My family and friends been buying cars from here. They are very helpful. Unfortunately, i had a bad experience. I bought a car late in the day, so they were not able to clean it up and detail it not till the next day per the sales associate. I went the next day early to do the detailing. They were nice but it took a while for them to take my car because they said i have to wait for the sale associate who helped me. After waiting for a while they finally took the car and the sale associate was not there still. Somebody else helped me so I explained whats going on and also mentioned the broken key fob (not programmmed) I called back after couple hours hows the car doing and they said its ready to pick up. Got there and the only thing it was touched was the tires, not even the rims, and also the plastic cover on the floor. Nothing was done and the key fob was not fixed. I noticed it right a way as soon as i saw the car, i just didnt say anything cause i was very upset. Went back the next morning to get the key fob fixed but they were not able to fix it. Not until the next day. It was just a bad experience because i was running back and forth at the dealership but ended up not getting done. I feel like i was wasting gas Also, the sale associate didnt go over the car with me at all and did not explain anything at all. The Sale Associate was Holly

Sep 02, 2020

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I had the most amazing experience with Holly Jensen. She...

I had the most amazing experience with Holly Jensen. She walked with me every step of the way. PLEASE go see her, she is incredible!

Aug 19, 2020

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I had a great experience buying from Lithia Hyundai Reno....

I had a great experience buying from Lithia Hyundai Reno. From the women who first answered the phone to speaking with the sales manager to having my new car delivered, Exceptional service.

Aug 13, 2020

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Santa Fe Purchase

I was needing to replace my Kona with something a little bigger. One phone call with Holly and I was able to come to a great deal on a new Santa Fe. Holly even went out of her way to deliver the car to my work so I didn't have to drive into Reno. It is the second vehicle I have gotten from Holly and Lithia Reno. Both times the service and deal were amazing. I recommend Holly and Lithia to any friends who are in need of a new car.

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Cherae Cozzi

Cherae Cozzi

Product Specialist

127 Reviews
Certified
Contact Me
Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
I love to work out, travel, and go hiking. Star Wars fanatic, Giants fan and a Harley owner. I’m here to make customers for life. If you're looking for a great deal on your next car, truck or SUV, come see me and I"ll show you how easy it is to do business here.
Recent Reviews

Sep 02, 2020

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thank you. scott robert is my go to person. dealership...

thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished.

Sep 01, 2020

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Cherae and Joe were very helpful and very nice. They...

Cherae and Joe were very helpful and very nice. They helped me with the car I was interested in. Great people no pressure. Very happy with the entire experience from beginning to end.

Aug 23, 2020

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The service I received at lithia Hyundai of reno was not...

The service I received at lithia Hyundai of reno was not only satisfactory but rather went beyond my expectations.i really enjoy my new car.

Aug 23, 2020

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Very good customer service and willing to go the extra...

Very good customer service and willing to go the extra mile, had a slight issue but Cherae took care of it and made sure I was taken care of

Aug 18, 2020

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Cherae was awesome and made the process easy on us. She...

Cherae was awesome and made the process easy on us. She was easy going and went above and beyond with delivering paperwork and our new car. Pleasure to work with and just a really nice person.

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Pete Montalvo

Pete Montalvo

Sales

101 Reviews
Certified
Contact Me
Dealership Experience 21 years 9 months
Industry Experience 16 years 9 months
Recent Reviews

Sep 10, 2020

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Pete and Eddie where great , made our car buying...

Pete and Eddie where great , made our car buying experience great . Very friendly and outgoing . Will definitely recommend to family and friends. Love my car

Sep 02, 2020

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I went in to see if I could lower my interest rate on my...

I went in to see if I could lower my interest rate on my Elantra. I walked out with an even better car and incredible rates. Pete and Dustin were incredibly helpful. I will never go anywhere else when buying a car.

Aug 27, 2020

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Pete has been super friendly and professional every time...

Pete has been super friendly and professional every time he has provided us service. He’s the absolute best! He’s amazing at walking you through the whole process and is great at explaining everything!

Aug 27, 2020

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Love that Pete he is very professional kind a listens to...

Love that Pete he is very professional kind a listens to all your needs. Please see him for your future vehicle needs. He. Is always glad to help.

Aug 23, 2020

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I had a used kia soul for 2 years that I got at this...

I had a used kia soul for 2 years that I got at this dealer ship and it was time to trade it in for something newer and safer for my 2 toddlers and myself. Pete was great at everything and communicated well in regard to helping me get a new 2020 hyundai tuscon!

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Richard Dvorak

Richard Dvorak

Sales Professional/Interenet Manager

69 Reviews
Certified
Recent Reviews

Jul 07, 2020

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It was easy and I had a great experience Richard was...

It was easy and I had a great experience Richard was extremely informative and strait forward He set me up with exactly what I wanted for the right price

Jun 30, 2020

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Wonderful

This is the third SUV I have purchased from Lithia Hyundai, Richard has been the salesman for the last two. By far, he is the best salesman I have ever dealt with, he takes the time to know his customers and does not rush the sales process. He's very friendly and doesn't try to pressure you into something above your price range.

Jun 29, 2020

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Rich Dvorak made buying my new car very easy and...

Rich Dvorak made buying my new car very easy and pleasant. I bought my first Hyundai from him so called him again this time around.

Jun 25, 2020

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Service was excellent. Richard was fantastic. There ad...

Service was excellent. Richard was fantastic. There ad discription was a little off but I'll have to live with it. But I am very happy with the truck.

Jun 25, 2020

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The dealership and service center are great. And always...

The dealership and service center are great. And always have smiles on there face. Thank you guys so much for everything you do. Have a great day

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Devin Rogers

Devin Rogers

Finance Manager

52 Reviews
Certified
Contact Me
Dealership Experience 1 years 4 months
Recent Reviews

Sep 10, 2020

Dealership Rating
Employee Rating

Professional helpful and very efficient. They understand...

Professional helpful and very efficient. They understand what is important to you and work on earning your business. Price was slightly higher than expected but was reasonable.

Sep 02, 2020

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Dealership is nice and clean everybody was friendly. All...

Dealership is nice and clean everybody was friendly. All of my questions were asked none of them made me feel like I asked stupid questions. I’m very happy

Sep 02, 2020

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Friendly staff. Great environment. Easy purchase process....

Friendly staff. Great environment. Easy purchase process. Definitely would return for future purchases. Definitely would recommend to others looking for a new vehicle to help in purchase.

Sep 02, 2020

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My family and friends been buying cars from here. They...

My family and friends been buying cars from here. They are very helpful. Unfortunately, i had a bad experience. I bought a car late in the day, so they were not able to clean it up and detail it not till the next day per the sales associate. I went the next day early to do the detailing. They were nice but it took a while for them to take my car because they said i have to wait for the sale associate who helped me. After waiting for a while they finally took the car and the sale associate was not there still. Somebody else helped me so I explained whats going on and also mentioned the broken key fob (not programmmed) I called back after couple hours hows the car doing and they said its ready to pick up. Got there and the only thing it was touched was the tires, not even the rims, and also the plastic cover on the floor. Nothing was done and the key fob was not fixed. I noticed it right a way as soon as i saw the car, i just didnt say anything cause i was very upset. Went back the next morning to get the key fob fixed but they were not able to fix it. Not until the next day. It was just a bad experience because i was running back and forth at the dealership but ended up not getting done. I feel like i was wasting gas Also, the sale associate didnt go over the car with me at all and did not explain anything at all. The Sale Associate was Holly

Sep 02, 2020

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I had the most amazing experience with Holly Jensen. She...

I had the most amazing experience with Holly Jensen. She walked with me every step of the way. PLEASE go see her, she is incredible!

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

Sep 14, 2020

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Dylan and Tony helped me tremendously in getting in a new...

Dylan and Tony helped me tremendously in getting in a new car! They were friendly, provided great customer service, and worked with me to find the right deal.

Aug 27, 2020

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Matt Fran... and the whole team are top notch! Every...

Matt Fran... and the whole team are top notch! Every time I get service done there, they exceed my expectations! Quality service, friendly, helpful, fast!

Aug 06, 2020

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This trip to see Dylan was great as always...turn in a...

This trip to see Dylan was great as always...turn in a Ram 2500 2016 ...and left with Ford 250 Diesel 2018...every thing was great as always...Thanks Dylan and Holly...

Aug 05, 2020

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Holly was so patient and helpful

The first car she showed me was the one but only she knew it. I saw several more and she kept showing me around. The warranty options are wonderful. Dylan was very helpful when we were defining our limits.

Jul 31, 2020

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oil ,and front differential fluid change.

I am glad to have a service center that is efficient, clean and friendly. however there seemed to be a break down on communication of when my car would be finished and returned . I dropped car off at 130 pm with Lance for a oil change and expected to get a call or text from Tabatha when it was complete , the same day . after receiving no calls ,I called Tabatha with no answer, I LEFT A MESSAGE reqesting an status update . and at 5pm decided to just go pick up the car . Tabatha was gone when I arrived. another service rep. had to look for my paperwork and verify things I then paid , signed and went out and got my car. the car was clean and everything worked well.

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Matt Ashton

Matt Ashton

Operations Manager
Dealership Experience 10 years 1 months
Industry Experience 25 years
Recent Reviews

Sep 11, 2020

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Tom was great! The whole service team was great! They...

Tom was great! The whole service team was great! They always take good care of me and make to get me out quick when I'm in a hurry!

Sep 01, 2020

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Good service, although they charge more than other repair...

Good service, although they charge more than other repair shops in town, but they do the service correctly every time and I've had no problems with my car afterward

Sep 01, 2020

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LANCE WAS OF GREAT HELP AND KEPT ME UPDATED ON THE...

LANCE WAS OF GREAT HELP AND KEPT ME UPDATED ON THE PROGRESS OF THE REPAIRS NEEDED. HE WAS ABLE TO CONTACT MY EXTENDED WARRANTY COMPANY, GIVE THEM THE INFORMATION THEY NEEDED TO APPROVE MY REPAIR & HAVE NEWS FOR ME THE FOLLOWING DAY. I'M GRATEFUL I BOUGHT MY CAR HERE & ABLE TO HAVE IT SERVICED & REPAIRED SO SWIFTLY.

Aug 27, 2020

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I’ve never had any problems with Matt or Lance, they’re...

I’ve never had any problems with Matt or Lance, they’re great and the work is always completed as promised. I will continue to service my Tucson here

Aug 18, 2020

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Everyone is friendly and knowledgeable. And the waiting...

Everyone is friendly and knowledgeable. And the waiting area is clean :-) I got a call from Finance about refinancing my car or getting into a new 2020 car. I like that they take care of the customer's best interest.

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 6 years 1 months
Industry Experience 18 years 7 months
Recent Reviews

Jul 22, 2020

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Mathew reed is the best car salesmen I’ve ever worked...

Mathew reed is the best car salesmen I’ve ever worked with. He never got pushy or impatient he understood that buying a car is a big Decision. He did everything he could to make the car buying experience as pleasant as possible he really does want to find you a car that Fits your life and budget perfectly. I HIGHLY recommend calling Mathew first if you’re looking to buy a car. I visited 8 other dealership no one treated me and my wife as good as Mathew. Bryan Ogg helped us with filling out our finance papers and explained everything we were signing as we signed it he too was very pleasant to work with

Jul 21, 2020

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I've been a part of Hyundai since 2016 when I bought a...

I've been a part of Hyundai since 2016 when I bought a 2017 Sante Fe. I've always brought my car to the service department for all services and have been treated very well by everyone I have worked with. I also loved my car and felt very safe in it. So when I decided to buy a little bigger, I wanted to stay with Hyundai. And it's not surprising that they did a fantastic job at working the price with me that was fair on a new Palisade. They were professional and quick. Larry even delivered the car because I was worried with the COVID19 and having a disabled child with a compromised immune system. Thank you to the team for being kind and getting me a good deal. I'm so happy and with be a returning customer.

May 29, 2020

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This dealership has a great group members. They’re really...

This dealership has a great group members. They’re really friendly and helpful. They made my car buying experience easy and fun. I would definitely do another business with them in the future.

May 26, 2020

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Wouldn't Recomend.

"I'm about to stop talking to you altogether. Your just acting immature and not wanting to take responsibility for your actions. This is just the way all dealerships work" This is what I was told by the manager at Lithia Hyundai of Reno after voicing my complaints about the service I received the day before while buying a new car. I don't believe that our community would aggrege that a young single parent is acting immature for having to advocate for herself. I had gone down to the Reno dealership the day before to buy a car. I found one on there website that I thought was reasonable and wanted to proceed. After going over the financial details with my sales person I was under the impression I was getting another car than shown online with more bells and whistles witch was the cause for the price increase. I was ready to move forward. After my $10,000.00 deposit was taken I was told that the new vehicle I had just purchased already had 4,000 miles on it and the warranty would be affected by this. I was told it was not a big deal and given a fist bump. Being my firs new car, It was a very big deal to me. That night I did some more digging only to find that I was not sold a car with more bells and whistle, I was just over charged by $7,000.00 for the same care I found on there website originally. When I went back the next day to voice my complaints I was treated as though I had done something wrong. As if the $32,000.00 purchase I had just made with them was no more than a drop in the well. The reaction I got was nothing short of "To bad, so sad. This is Nevada and there is nothing you can do about it" Although I am very happy my Hyundai and the service department has been fantastic and helpful, I would strongly recommend that any buyer looking or a Hyundai goes to another dealership.

Apr 22, 2020

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The process was so easy and everyone we dealt with was...

The process was so easy and everyone we dealt with was extremely pleasant. We will highly recommend you dealership. You’re staff at Lithia was amazing!!

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Mathew Reed

Mathew Reed

Product Specialist

32 Reviews
Certified
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Dealership Experience 1 years 5 months
Recent Reviews

Sep 23, 2020

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We had a great experience buying our Palisade at Lithia...

We had a great experience buying our Palisade at Lithia Hyundai of Reno. Matt was friendly, knowledgeable about the features of the car, and helpful throughout the buying process.

Sep 20, 2020

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Buying experience was good. Detailing of car was done...

Buying experience was good. Detailing of car was done twice and still left plastic. Not happy with that service. Hope when maintenance is performed the service is better

Sep 15, 2020

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When I went in to go look at the car Matt helped me and...

When I went in to go look at the car Matt helped me and he was very friendly and helpful they did an amazing job I love the car thank you so very much the finance person that helped me was awesome too and I didn't see his name below

Aug 11, 2020

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Matt reed showed us how to use everything in our new car...

Matt reed showed us how to use everything in our new car and he took his time and was great Joe was also very good

Aug 02, 2020

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KEEP GOING BACK

People are so friendly and helpful. whenever i go there for anything from a new car or service on my car always excellent service and customer service.

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Tony Roach

Tony Roach

Product Specialist

32 Reviews
Certified
Contact Me
Dealership Experience 3 years 4 months
Industry Experience 24 years 8 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Sep 16, 2020

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We knew what we wanted when we got there. They got us in...

We knew what we wanted when we got there. They got us in our car quick and even showed us some really good alternatives but we are happy with our new car thanks for all the help.

Sep 14, 2020

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Dylan and Tony helped me tremendously in getting in a new...

Dylan and Tony helped me tremendously in getting in a new car! They were friendly, provided great customer service, and worked with me to find the right deal.

Sep 02, 2020

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Friendly staff. Great environment. Easy purchase process....

Friendly staff. Great environment. Easy purchase process. Definitely would return for future purchases. Definitely would recommend to others looking for a new vehicle to help in purchase.

Aug 23, 2020

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Lithia Hyundai of Reno was able to negotiate with us on...

Lithia Hyundai of Reno was able to negotiate with us on our new purchase of vehicle and definitely beating their competitors with price and bumper to bumper warranties.

Aug 20, 2020

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It’s unfortunate, but it was very poor experience. I...

It’s unfortunate, but it was very poor experience. I received a nice truck, but my service was not great. My salesmen spoke more about commission dropping than actually trying work a deal with me. Several things were discussed and signed on to be done which we’re not done when the truck was to be picked up, including being told the truck was in the specs when clearly the truck was not when it was driven.

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Robert Young

Robert Young

Special Finance Manager
Recent Reviews

Sep 16, 2020

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In all of my car buying experience (11 cars in 7 years) I...

In all of my car buying experience (11 cars in 7 years) I have yet to encounter a dealership that is as easy to work with and welcoming from the time you step on the lot, until the time you leave. The salespeople, finance managers and support staff are all fantastic and make the whole process painless.

Sep 03, 2020

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Bobby Young and Chris Clark make your dealership what it...

Bobby Young and Chris Clark make your dealership what it is. The dynamic duo work far more diligently on getting me into my new car far more than any other car buying experience in my entire life. Like Batman and Robin these 2 fight for for thier people and thier quality of life. My advice is that every salesman on the floor could and should learn something from these two, it would only greatly increase your dealership experience.

Jul 05, 2020

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You guys were great. Got the car I wanted, and the...

You guys were great. Got the car I wanted, and the customer service was impeccable. Mr. Young was great, didn't waste my time, and got me the car I requested.

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

May 28, 2020

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My experience was great! I had great customer service, I...

My experience was great! I had great customer service, I got my car that I enjoy driving it I couldn’t ask for anything better, thank you

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Hannah Choquette

Hannah Choquette

Business Development Lead

26 Reviews
Certified
Recent Reviews

Sep 02, 2020

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thank you. scott robert is my go to person. dealership...

thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished.

Aug 12, 2020

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The service staff was professional and friendly, the...

The service staff was professional and friendly, the service was done on a timely manner. Everybody from sales to service was genuinely friendly and I am happy to be part of the Hyundai family.

Aug 03, 2020

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Disappointed with our experience

Very busy when arrived for our appointment so had to wait a while until person could check us in. While she apologized for delay, there were other folks who could have processed us. Usually, the car is given a quick wash before we leave, but that didn't happen and there was no evidence that any of the surfaces were cleared after technician worked on it. Also, when done, our car was parked in space that was blocked in by another vehicle and no one could find the keys. It took a while to get that resolved as well . This was mid week and we were surprised by all the glitches. We usually have car serviced in Arizona and were surprised by the service at this Reno dealership

Jul 28, 2020

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I bought this car last week and got a flat which is okay...

I bought this car last week and got a flat which is okay because I have free tire placement but was told I have to wait because my tire is not at a facility on the west coast. My tire pressure light won’t go off either even with the spar on. Also when I left the facility after buying the car I was given no paperwork. Nothing about warranty’s, or things I’d like to know.

Jul 23, 2020

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Everything went pretty smooth the only issue I have had...

Everything went pretty smooth the only issue I have had was not getting the clarification on some questions I have had. I was told I could register through email and went to double check on that and never got a reply. As a first time buyer I’m gonna have questions that will need to be answered

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Garrett Clunie

Garrett Clunie

Product Specialist

26 Reviews
Certified
Contact Me
Dealership Experience 8 years 8 months
Industry Experience 8 years 8 months
Recent Reviews

Sep 16, 2020

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I drove up from the Bay Area to pick up a new car, and...

I drove up from the Bay Area to pick up a new car, and Larry did an amazing job of making sure everything was pre-negotiated and setup before I arrived. Great dealership to work with and super-friendly and helpful people all around.

Sep 16, 2020

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They did well. Though I don’t think that there should be...

They did well. Though I don’t think that there should be a minimum here. Not all people are loquacious and verbose. Now I’m done.

Sep 13, 2020

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I am very please to have worked with Joe in Sales. We...

I am very please to have worked with Joe in Sales. We primarily did the deal on the phone, and he worked hard to get me the best price possible. I truly believe he did the best price possible too. Unfortunately, we never met in person as he was off the day I purchased my new Kona. However, everyone at dealership was polite and kind and not too pushy, and they stuck to deal that Joe and I did over the phone. I look forward to meeting Joe in person when I have my first service done!

Sep 02, 2020

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Everyone at lithia Hyundai of reno where great, excellent...

Everyone at lithia Hyundai of reno where great, excellent service and very friendly. I would definitely buy from them again. They have restored my faith in a car dealership.

Sep 02, 2020

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Bought a new Hyundai Tuscan for my business. Was very...

Bought a new Hyundai Tuscan for my business. Was very happy with how I was treated from the start to finish. Great dealing with Garrett.

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Brett Roderick

Brett Roderick

Service Advisor
Dealership Experience 9 months
Recent Reviews

Sep 16, 2020

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I showed up for an appointment and they couldn’t find my...

I showed up for an appointment and they couldn’t find my reservation I had made on line. However, Brett Roderick got me in, and taken care of without any hesitation or delay. Very informative and answered all my questions. Thank you for the amazing service

Sep 09, 2020

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Hour appointment took two hours, Brett the salesguy kept...

Hour appointment took two hours, Brett the salesguy kept trying to upsell me. Sent a text with results but did not go over, when finally got car it was boxed in and had to go back in. Love Matt and Lance but not so sure this time, felt like a sales pitch

Sep 05, 2020

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the place clean and had nice people...was helped right...

the place clean and had nice people...was helped right away and taken care of fast. honored coupons, gentleman Brett was very nice and efficient and helpful.

Aug 19, 2020

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Lithia service department has been good to us. This is...

Lithia service department has been good to us. This is our 2nd vehicle to be solely serviced there at Lithia. Brett is always so helpful.

Aug 18, 2020

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Just a oil change. Good service for the basic thing I...

Just a oil change. Good service for the basic thing I came in for. No complaints. It was done quickly and i appreciated not waiting for long

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Robby Young

Robby Young

Sales Associate

26 Reviews
Certified
Contact Me
Dealership Experience 2 years 3 months
Industry Experience 2 years 3 months
I'm an insurance agent as well as car sales. Able to help out in either way. Not here to only make a sell but make customers and friends for life.
Recent Reviews

Sep 18, 2020

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Robby Young went the extra mile to make sure the buying...

Robby Young went the extra mile to make sure the buying experience was easy. Great service! I recommend this dealership and sales team if you're shopping for a Hyundai.

Aug 01, 2020

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I called and i get a text, then Joe just ignored me. I...

I called and i get a text, then Joe just ignored me. I was trying to trade in my car. Thats all I mean if you can't help just say that

Jul 05, 2020

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You guys were great. Got the car I wanted, and the...

You guys were great. Got the car I wanted, and the customer service was impeccable. Mr. Young was great, didn't waste my time, and got me the car I requested.

Jul 02, 2020

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My first experience buying a car robby was super cool. I...

My first experience buying a car robby was super cool. I have no/bad credit they got me a loan. Amazing place check them out if you are in need of a car honestly it was a blessing.

Jun 17, 2020

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I highly recommend your dealership! I love Hyundai’s....

I highly recommend your dealership! I love Hyundai’s. They are reliable, smart looking and a fraction of the cost of Toyota or Honda! Joe and Tony were wonderful to us, I am so happy with our two new cars!!

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Dustin Snider

Dustin Snider

General Sales Manager
Contact Me
Dealership Experience 20 years 7 months
Industry Experience 20 years 7 months
Recent Reviews

Sep 14, 2020

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We appreciate them working hard to find something both...

We appreciate them working hard to find something both affordable and safe that worked for what we were looking for! They went above and beyond to help us with our needs!

Sep 02, 2020

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I went in to see if I could lower my interest rate on my...

I went in to see if I could lower my interest rate on my Elantra. I walked out with an even better car and incredible rates. Pete and Dustin were incredibly helpful. I will never go anywhere else when buying a car.

Aug 21, 2020

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The entire team is incredible! Dustin, Eddie & Bryan are...

The entire team is incredible! Dustin, Eddie & Bryan are great listeners for what I wanted, smart, caring, helpful, & had me in & out happy & so fast in my beautiful new car!

Aug 05, 2020

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Dealing with Lithia Hyundai is the best car buying...

Dealing with Lithia Hyundai is the best car buying experience I've ever had. They are not pushy, they listen to what you want and they do thier best to give you exactly what you want. I will definitely buy my next car from them.

Jul 29, 2020

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We have purchased two vehicles from this dealership, and...

We have purchased two vehicles from this dealership, and couldn’t be happier with the experience. When we were looking for our second vehicle, we couldn’t find the one we wanted in our area, so we bought one from last Portland dealership and had it brought down. Everything was great! We have known a few of the guys for many years and knew they would take care of us. Dustin, Joe, Chris, and Matt are honest and courteous, two things rarely found in this business. We will buy from there again, and always refer our friends and Daly their way.

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Tom Kirklin

Tom Kirklin

Service Advisor
Dealership Experience 9 months
Recent Reviews

Sep 11, 2020

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Tom was great! The whole service team was great! They...

Tom was great! The whole service team was great! They always take good care of me and make to get me out quick when I'm in a hurry!

Aug 28, 2020

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Great customer service in the service department....

Great customer service in the service department. Throughout the day our service advisor, Tom Kirklin, regularly communicated with us regarding the status of the work. Liked the free loaner car provided. Only criticism was the fact the cost of routine service was too high.

Aug 20, 2020

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Service staff always helpful and courteous!! Willing to...

Service staff always helpful and courteous!! Willing to work with my needs. I like the fact that they will text you updates on your phone!!

Aug 19, 2020

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Yay Lithia Hyundai! They always help me out and get me...

Yay Lithia Hyundai! They always help me out and get me back out on the road as quickly as possible. Everyone there is always so friendly and helpful!

Aug 09, 2020

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Great service. Had a few things done.Brett was the 1st to...

Great service. Had a few things done.Brett was the 1st to get my appointment started and Tom took over the rest. They took care of the old gal and shes running smooth. Thanks for taking care of my service needs!

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Larry Farrell

Larry Farrell

Business Development Admin

16 Reviews
Certified
Recent Reviews

Sep 17, 2020

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We had a pleasant low pressure buying experience, Larry...

We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.

Sep 17, 2020

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Second time visiting Lithia Hyundai and once again a...

Second time visiting Lithia Hyundai and once again a great experience and I love my new car! Everyone at Lithia is amazing! Will continue to go there for my car needs!

Sep 16, 2020

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I drove up from the Bay Area to pick up a new car, and...

I drove up from the Bay Area to pick up a new car, and Larry did an amazing job of making sure everything was pre-negotiated and setup before I arrived. Great dealership to work with and super-friendly and helpful people all around.

Sep 15, 2020

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This dealership and Larry excelled at providing a great...

This dealership and Larry excelled at providing a great customer experience. They helped me find the right choice and package for what I needed for my family and my commute. I feel like I can commuicate with the dealership if I need assistance..

Sep 10, 2020

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Professional helpful and very efficient. They understand...

Professional helpful and very efficient. They understand what is important to you and work on earning your business. Price was slightly higher than expected but was reasonable.

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Sep 17, 2020

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We had a pleasant low pressure buying experience, Larry...

We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.

Aug 23, 2020

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Lithia Hyundai of Reno was able to negotiate with us on...

Lithia Hyundai of Reno was able to negotiate with us on our new purchase of vehicle and definitely beating their competitors with price and bumper to bumper warranties.

Aug 18, 2020

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I was able to get the vehicle I wanted with the deal I...

I was able to get the vehicle I wanted with the deal I wanted. My sales person Tony Roach treated me with respect and dignity. Definitely would refer to this dealership

Jul 21, 2020

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Very Helpful

Everyone there was very helpful and they worked really hard to get me a good deal on my loan. They took the time to get me a good deal and payment that I could afford without feeling pressured.

Jul 21, 2020

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Good People

ALWAYS a big smile and how are you doing. It is always a real good feeling to see the staff at Lithia. I always leave there with a real good feeling about people!!

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PJ Pourjami

PJ Pourjami

Product Specialist
Recent Reviews

Sep 16, 2020

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We knew what we wanted when we got there. They got us in...

We knew what we wanted when we got there. They got us in our car quick and even showed us some really good alternatives but we are happy with our new car thanks for all the help.

Sep 09, 2020

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PJ did a great job taking care of us and helping to...

PJ did a great job taking care of us and helping to explain the details of the process. He also followed up to make sure he could answer any questions we had.

Sep 04, 2020

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PJ took care of us and made sure we were comfortable....

PJ took care of us and made sure we were comfortable. Also really worked hard to get the price we wanted for our new car

Sep 01, 2020

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Me and my wife had the best car buying experience to...

Me and my wife had the best car buying experience to date. We found the car we wanted online, they had it pulled out and ready that day. Everyone was Knowledgeable, helpful and professional. They even let us keep our old car on the lot till we came back from vacation 10 day later. Thanks PJ and Bryan.

Aug 20, 2020

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Friendly staff, good service and sales department that...

Friendly staff, good service and sales department that have a strong knowledge of the products offered. PJ was wonderful to work with and we will recommend him to friends and family

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 5 years 1 months
Industry Experience 31 years 6 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 31+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Sep 02, 2020

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thank you. scott robert is my go to person. dealership...

thank you. scott robert is my go to person. dealership always kind and courteous. service department also great. i also like the service of being walked out to your car when finished.

Jul 15, 2020

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Great service!

Scott was very helpful and got me back on the road in no time! And best of all - flat tire repair was on the house! This is what A+++ service is !!!

Jun 09, 2020

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Most personable guy that I know in this industry. If you...

Most personable guy that I know in this industry. If you want to buy your next car buy from Hyundai of Reno. Scott will point you in the right direction!

May 31, 2020

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This dealership could've done a better job with...

This dealership could've done a better job with customer's needs. The pandemic was not in my hands and power, you should've not shouldered me with that problem. My account was poorly handled by the people involved. Extremely disappointed.

May 08, 2020

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Great customer service. I feel like for an appointment 1...

Great customer service. I feel like for an appointment 1 hour is long for an oil change. But overall satisfied. Maybe add air to tires!

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Tom Clark

Tom Clark

Used Car Manager
Recent Reviews

Aug 02, 2020

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Cherae,Thank you so much for your help today. You were...

Cherae, Thank you so much for your help today. You were phenomenal, a truly special person. You made this experience very special for me and my future husband...and my friends, we all just adore you. I hope our paths cross again. Thanks so much!!!

Jun 30, 2020

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2020 Palisade

Began by just looking to see what the Palisade was all about. Marcus, who was just in his 3rd or 4th day, was VERY helpful, even though he did not yet know all about the vehicle. He was assisted by Alex, who was more knowledgeable. Marcus was very professional, polite, and not pushy.

Apr 24, 2020

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Extremely dissatisfied, was not told about add on...

Extremely dissatisfied, was not told about add on charges, vehicle is missing listed parts. Will not purchase here again. Very unhappy with how I was treated and misinformed

Mar 27, 2020

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This was my first time purchasing a vehicle but Cherae...

This was my first time purchasing a vehicle but Cherae and Devin made this process so easy, they were extremely helpful and provided amazing service!

Mar 24, 2020

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Unethical, Uncaring of Customers, Tricksters, Tells Lies

Rich says, "I do not believe them, I do not trust them, I do not suspect them!!" Rich Lance over estimated the cost of repair to Hyundai Tucson 2018 and was tricked into buying new car. Then at time of signing, was again trusting the finance person and he slipped 3 additions to my price of the car. Reported many times to all managers there. Nothing was done to help me with this gross untrustworthy deal by many at this dealtership. Rich

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Erin Snider

Erin Snider

Dealership Accountant II
Recent Reviews

Sep 02, 2020

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I went in to see if I could lower my interest rate on my...

I went in to see if I could lower my interest rate on my Elantra. I walked out with an even better car and incredible rates. Pete and Dustin were incredibly helpful. I will never go anywhere else when buying a car.

Jul 28, 2020

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Great service, made a deal possible that day with being...

Great service, made a deal possible that day with being able to work with my budget! Awesome people, would definitely recommend to a first time buyer or anyone looking for an awesome easy upgrade!

Jul 28, 2020

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I was looking everywhere for a 2005 GMC with low miles...

I was looking everywhere for a 2005 GMC with low miles and in good shape. Dustin was able to find me the cleanest one I've ever seen!! For a GREAT price! And then went above and beyond to make sure everything went smooth and easy. Erin made sure that everything was communicated on time and taking care of with the bank. I felt like royalty!! GREAT team and AMAZING service!

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

May 01, 2020

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Tabatha takes care of all of my cars, even my kids cars....

Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.

Mar 27, 2020

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Professional, friendly and clean, made it easy to trade...

Professional, friendly and clean, made it easy to trade in my car and upgrade to my new vehicle. Got exactly what I wanted. I would recommend and I will definitely consider purchasing my future vehicles here.

Mar 24, 2020

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good job

Work done on time with timely suggestions for future needs. Service rep was efficient and helpful. will recommend Lithia to all my friends and co-workers

Nov 29, 2019

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Awesome service! Wouldn’t go anywhere else beside lithos...

Awesome service! Wouldn’t go anywhere else beside lithos Hyundai of Reno! Thank you guys your the best an see you soon. Happy thanksgiving to Matt Ashton, lance Smith. Have a good one guys

Sep 28, 2019

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Over promise and under deliver!

The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased did not have a block heater on it. Tom the Sales Manager swore the heater was there but the power cord was not, we worked the power cord and install of the cord into the deal of the truck, and had it listed on a “we owe” sheet from the sales team. One week after buying the truck I was asked to bring it in so they could get the right power cord for the block heater, and should only take about 20 minutes. I drove 30 min and waited two hours just to find out the heater Tom promised was on there wasn’t there after all. The sales team stated that they will order and pay for the block heater as well. After a couple of weeks of waiting for the parts to come in I got a text from Matt advising that the dealership had the parts but would not install them, he even stated in the text he has never had this happen where it’s in writing and the dealership wasn’t going to honor it. I then told Matt that I would NOT be paying for it and to either give me his GMs phone number along with Corporates, or have the dealership install the parts. After a couple of days of them trying to figure it out, I got another text saying that they were sending the truck to a different shop in Reno for the install since it was cheaper for the other shop to install it rather than the dealerships... odd to me but whatever. It took two trips back to the dealership and almost a month total to get the block heater installed. When I took the truck in the first time I told Matt and Don the svc guy that the front brakes were making noise, both said they would look at them when they installed the block heater. The brakes were never addressed when the block heater was installed. I called the dealership and scheduled an apt to have them looked at per the request of Don. I dropped the truck off on 9/17/19, mind you I purchased the truck on 8/1/19. The svc advisor called and told me the tech stated that the rotors needed to be turned and the pads needed to be sanded and it would cost me about $300.00 I then asked for the GMs and Corporates number again because I have owned the truck less than 60 days and it needs brake repairs?!?!? The service advisor then talked to his MGR and was told that the dealership would machine the rotors and pads for me at no cost. I picked the truck up two days later and the noise seemed to be gone... until the beginning of this week. Now the noise is there constantly, I called the advisor back again and told him I was afraid that a brake caliper or caliper pin was sticking and asked him to consult with his manager on what the best course of action would be. When he called back he stated that the manager told him to tell me to take it to a Ford dealership since the caliper could... could be under warranty. And if not bring it back and they may fix it under good will. I will never recommend this dealership to anyone. They do not want to take care of their customers, once they get your money they don’t give a crap. I hope this isn’t the case for everyone but for me, it’s been horrible.

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Dawn Arguello

Dawn Arguello

Asst Parts Mgr
Recent Reviews

Sep 09, 2020

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Matt was very friendly and made sure he addressed any...

Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .

Jun 26, 2020

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Had my first oil change. They did a great job. On time....

Had my first oil change. They did a great job. On time. Very nice to deal with will answer all of your questions. So far the advisors are on top of things. Thank you

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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I had an amazing experience at Lithia Reno, everyone was...

I had an amazing experience at Lithia Reno, everyone was willing to help, especially "Holly' ,I was driving my new car in 3 days ,they did all the work,thanks.

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Eddie Porter

Eddie Porter

Product Specialist
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Dealership Experience 5 months
Recent Reviews

Sep 16, 2020

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In all of my car buying experience (11 cars in 7 years) I...

In all of my car buying experience (11 cars in 7 years) I have yet to encounter a dealership that is as easy to work with and welcoming from the time you step on the lot, until the time you leave. The salespeople, finance managers and support staff are all fantastic and make the whole process painless.

Sep 14, 2020

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We appreciate them working hard to find something both...

We appreciate them working hard to find something both affordable and safe that worked for what we were looking for! They went above and beyond to help us with our needs!

Sep 10, 2020

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Pete and Eddie where great , made our car buying...

Pete and Eddie where great , made our car buying experience great . Very friendly and outgoing . Will definitely recommend to family and friends. Love my car

Aug 21, 2020

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The entire team is incredible! Dustin, Eddie & Bryan are...

The entire team is incredible! Dustin, Eddie & Bryan are great listeners for what I wanted, smart, caring, helpful, & had me in & out happy & so fast in my beautiful new car!

Jul 17, 2020

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My experience here was great!

From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Recent Reviews

Jul 17, 2020

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My experience here was great!

From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!

Apr 30, 2020

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I am very pleased with this dealership Tony Roach was...

I am very pleased with this dealership Tony Roach was great Tom the used car manager was amazing Dylan they all were great I will buy a car here again

Apr 22, 2020

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The people that attended me were outstanding from start...

The people that attended me were outstanding from start to finish. From calls at specific hours to match my work schedule to an appointment on a day that would benefit me. Thanks so much for the help.

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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lance smith/scott robert

lance smith, service department is kind and courteous and is always spot on. scott robert is the BEST and very knowledgeable regarding the dealership and business. i am very glad to drive a Hyundai. thank you kristine luna. p.s. i have also had tabatha in the service department. very good and efficient.

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Kendall Meyer

Kendall Meyer

Business Development Admin
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Dealership Experience 1 years 3 months
Industry Experience 1 years 3 months
Recent Reviews

Jul 29, 2020

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PAINLESS AND A VERY AESOME EXPERIENCE!

I HAVE BEEN COMING HERE FOR 16 YEARS. I HAVEN'T ALWAYS BEEN TREATED WITH RESPECT BY THE MANAGEMENT TEAM IN PAST YEARS. THE ONE CONSTANT IS LANCE SMITH. HE IS A GREAT EMPLOYEE. HE HAS REAL CONCERNS ABOUT YOUR VEIHICLE AND YOUR SATISFACTION. IN RECENT YEARS THE EMPLOYEES HAVE CHANGED AND THEY ALL HAVE BEEN VERY HELPFUL AND RESPECTFUL. I DO NOT TRUST MY VEHICLES IN THE HANDS OF ANY OTHER MECHANICS. I REALLY APPRECIATE THE EMPLOYEES AND THE MANAGMENT TEAM. I WANT TO THANK ALL OF THEM FOR THEIR HARD WORK AND KINDNESS.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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Great Service. Always willing to Help!!!Tabitha is...

Great Service. Always willing to Help!!! Tabitha is great! She is understanding, kind and caring. She v makes you feel special. I only like to deal with her.

Mar 24, 2020

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lance smith/scott robert

lance smith, service department is kind and courteous and is always spot on. scott robert is the BEST and very knowledgeable regarding the dealership and business. i am very glad to drive a Hyundai. thank you kristine luna. p.s. i have also had tabatha in the service department. very good and efficient.

Nov 24, 2019

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Terry Petersen went above and beyond. A sincere caring touc

I have bought plenty cars in my life but Terry was the best. Warm, efficient, responsible, and treated me like royalty. He gave me a good car, good price, and good service. Other staff also followed up to make sure my needs were met which added a nice caring touch.

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Jeremy Olsen

Jeremy Olsen

Service Techician
Recent Reviews

May 01, 2020

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Tabatha takes care of all of my cars, even my kids cars....

Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.

Nov 29, 2019

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Awesome service! Wouldn’t go anywhere else beside lithos...

Awesome service! Wouldn’t go anywhere else beside lithos Hyundai of Reno! Thank you guys your the best an see you soon. Happy thanksgiving to Matt Ashton, lance Smith. Have a good one guys

Aug 07, 2018

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Service Department

The service department is always great as usual! Very friendly, efficient and fix the problem right the first time! Thank you again for a wonderful experience!

Jan 12, 2017

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Awesome!!

This was such a great place to come in and get a car! Everyone was really friendly and I got exactly what I was needing!

Aug 13, 2016

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best dealership ive ever done business with

Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product.

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Jul 27, 2020

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Great service Dept.

Great doing business with the Dealership personal .the people at the dealership were friendly and very helpful and answered all my questions and concerns that I had.

Jul 23, 2020

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Best service department in town!! Tabatha always takes...

Best service department in town!! Tabatha always takes such great care of me and everyone is so friendly!! She stayed in contact with me throughout the day letting me know the status and then my car was actually ready 2 hours early!! Love love love it here!!

Feb 23, 2017

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time

Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.

Aug 25, 2016

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Best Car Experience in Reno

I have worked with several dealerships in the past sometimes taking several days to get an answer on financing. Lithia did away with this experience by working with me. I thought it would take another several days and yet I was in and out in my new car in several hours. More importantly, I agreed to a very nice interest rate financing only to get a call several days later that they found a much lower rate for me with gap insurance. WOW!!! You already had my money, signed, sealed, and delivered and yet they continued to fight for me by finding me a better deal. I simply have no more words to say other than I am extremely impressed with this dealership and will continue to go back to them in the future.

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Sep 18, 2020

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Great service staff is always friendly. I know I can...

Great service staff is always friendly. I know I can leave my car there and know it’s being taken care of by the best people.

Jul 22, 2020

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Reno Lithuania Hyundai is great. Service manager Matt...

Reno Lithuania Hyundai is great. Service manager Matt Ashton and service advisor Tabatha Culver are extremely conscientious. After a road hazard incident I was back on the road the next day and the car perfect and smooth. Much appreciated.

Nov 29, 2019

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Awesome service! Wouldn’t go anywhere else beside lithos...

Awesome service! Wouldn’t go anywhere else beside lithos Hyundai of Reno! Thank you guys your the best an see you soon. Happy thanksgiving to Matt Ashton, lance Smith. Have a good one guys

Nov 02, 2019

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Amazing

My engine seized and I had to have towed to Lithia Reno. Tabatha took care of everything and left with absolutely no worries. She followed up with me about the status of my repair every step of the way. This is something too few companies practice anymore, customer service. The whole Lithia service team made me feel like I mattered.

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Robert Thomas

Robert Thomas

Parts Advisor
Recent Reviews

Jun 26, 2020

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Fast friendly service.

Very happy with Lithia Hyundai of Reno. Everyone was friendly and helpful and made for an easy and relaxing buying and service experience. Will recommend you guys to anyone in the hunt for a new car.

Apr 07, 2020

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We’re very awesome the customer service were nice got me...

We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin

Mar 24, 2020

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