Staff
Service
Lance Smith
Service Advisor
Tabatha Culver
SERVICE ADVISOR
Matt Franceschini
Service Advisor
Matt Ashton
Operations Manager
Brett Roderick
Service Advisor
Donald Ostrom
Service Advisor
Jeremy Olsen
Service Techician
Everett Clunie
Lube Techician
Gio Castro
Service Technician
Cuong Ngo
Service Techician
Chantel Kaminskaya
Assistant Service Manager
Otto Sandoval-Carpio
Detailer
Bryan Mazariegos
Service Technician
Hai Ngo
Service Techician
Drea McGiffin
Business Development Admin
Sales
Bryan Ogg
Finance Manager
Holly Jensen
Certified Product Specialist
Cherae Cozzi
Product Specialist
Devin Rogers
Finance Manager
Tony Roach
Product Specialist
Robby Young
Sales Associate
Garrett Clunie
Product Specialist
Mathew Reed
Product Specialist
PJ Pourjami
Product Specialist
Hannah Choquette
Business Development Lead
Larry Farrell
Business Development Admin
Michael Costello
Credit Specialist- Special Finance
Dustin Snider
General Sales Manager
Mishawn Roach
Business Development Admin
David Diaz
Product Specialist
Chris Clark
Credit Specialist
Chris Romero
Product Specialist
Dan Dunham
Master Sales Associate
Iris Flores-Garcia
Business Development Lead
Ryan Ferris
Product Specialist
Jayce Robinson
Fresh Start Loan Analyst/Product Specialist
Efren Gonzalez-Aguayo
Product Specialist
Kim Murillo
Business Development Admin
Larry Satica
Product Specialist
Lillian Davis
Business Development Admin
Carli Call
Business Development Admin
Joshua Clunie
Business Development Admin
Amy Smith
Business Development Admin
Kirby McMahon
Product Specialist
Antonio Muro
Product Specialist
Victoria Santa Cruz
Business Development Admin
Gaby Smith
Business Development Admin
Finance
Christopher Osorio
Finance Manager
David Lennox
F&I Manager
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Tom Clark
Used Car Manager
Administration
Erin Snider
Dealership Accountant II
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
Sep 25, 2021
I have been going to the dealership for over 12 years....
I have been going to the dealership for over 12 years. About 10 years ago I purchased a 1999 Jaguar XJ8 and they have been maintaining it ever since. Hai, one of their mechanics is super. He has repaired my car for many years. Jags are sometimes difficult to repair but so far Hai has triumphed! Matt the service manager and Lance Asst. Service Manager are terrific. I highly recommend Lithia Hyundai.
Sep 22, 2021
They took care of our problem as well as some warranty...
They took care of our problem as well as some warranty work. They were very efficient and speedy because we were strand there. We were very pleased.
Sep 22, 2021
Awesome! Jeremy, Tabatha and Lance are fantastic people...
Awesome! Jeremy, Tabatha and Lance are fantastic people and do a great job in the service department!
Sep 11, 2021
Lance was there for my scheduled time. He saw I had...
Lance was there for my scheduled time. He saw I had coupons and used one for the work on the car. Work was done quickly. And I picked up a clean and serviced car.
Aug 30, 2021
Lithia Hyundai did a lot of things right. My only...
Lithia Hyundai did a lot of things right. My only complaint is that it took too long. I had to schedule an appointment that was at least a couple of weeks out. Then, the part almost didn't come in time. Then, they had to keep my vehicle overnight to complete the service that was only supposed to take a few hours. They did give me a loaner car, so that was nice. However, then it took until after 1:00 to get my car back the following day when I told them I needed it by 11:00. They are either too busy or didn't prioritize my vehicle in the cue.
Tabatha Culver
SERVICE ADVISOR
Sep 25, 2021
I have been going to the dealership for over 12 years....
I have been going to the dealership for over 12 years. About 10 years ago I purchased a 1999 Jaguar XJ8 and they have been maintaining it ever since. Hai, one of their mechanics is super. He has repaired my car for many years. Jags are sometimes difficult to repair but so far Hai has triumphed! Matt the service manager and Lance Asst. Service Manager are terrific. I highly recommend Lithia Hyundai.
Sep 24, 2021
Matt and Tabatha always do a great job when I bring a car...
Matt and Tabatha always do a great job when I bring a car in for service
Sep 23, 2021
Great customer service very pleased with the quality...
Great customer service very pleased with the quality service provided by the company and will be back
Sep 22, 2021
Awesome! Jeremy, Tabatha and Lance are fantastic people...
Awesome! Jeremy, Tabatha and Lance are fantastic people and do a great job in the service department!
Sep 21, 2021
I had great service. The people that work there are very...
I had great service. The people that work there are very friendly. Do not have any thing else to write.
Bryan Ogg
Finance Manager
Sep 17, 2021
Great place to buy a car. They made what can typically...
Great place to buy a car. They made what can typically be a long ordeal, they made the experience actually fun.
Sep 10, 2021
Had a great experience. The associates are patient,...
Had a great experience. The associates are patient, friendly. Help me get my dream car. Worked well with my and my fussy baby. They fed her as well.
Aug 22, 2021
Great experience buying our second Hyundai from here....
Great experience buying our second Hyundai from here. Bought a first car for our daughter and they made it a smooth and seem less buying experience.
Aug 15, 2021
Holly my salesperson was amazing. And the finance manager...
Holly my salesperson was amazing. And the finance manager at the dealership got me the best deal he could even with the credit I had
Aug 14, 2021
Holly and everyone involved in my purchase were so...
Holly and everyone involved in my purchase were so incredibly helpful every step of the way. I honestly felt they were on my side and wanted to help anyway they could.
Matt Franceschini
Service Advisor
Sep 25, 2021
I have been going to the dealership for over 12 years....
I have been going to the dealership for over 12 years. About 10 years ago I purchased a 1999 Jaguar XJ8 and they have been maintaining it ever since. Hai, one of their mechanics is super. He has repaired my car for many years. Jags are sometimes difficult to repair but so far Hai has triumphed! Matt the service manager and Lance Asst. Service Manager are terrific. I highly recommend Lithia Hyundai.
Sep 24, 2021
Matt and Tabatha always do a great job when I bring a car...
Matt and Tabatha always do a great job when I bring a car in for service
Sep 23, 2021
New to dealership, but experience has been excellent and...
New to dealership, but experience has been excellent and interactions have been courteous and professional.
Aug 11, 2021
After having a recall issue supposedly resolved the...
After having a recall issue supposedly resolved the malfunction warning system turned on. No to return to this dealership, Will need to be repaired elsewhere
Aug 07, 2021
Matt is always great to work with. He is always very...
Matt is always great to work with. He is always very friendly and gets me in and out quickly. The place is always clean and all employees are very friendly.
Christopher Osorio
Finance Manager
Sep 22, 2021
Great place and the environment and people that work...
Great place and the environment and people that work there makes the experience a great one.
Sep 15, 2021
Purchased vehicle from Las Vegas and they made the...
Purchased vehicle from Las Vegas and they made the process seamless. Worked with me every step of the way.
Sep 07, 2021
Holly was great to work with. Buying a car out of state...
Holly was great to work with. Buying a car out of state (live in Ca.) not so good. Had to have it Smogged. Still waiting on paper work from them so I can register it in Ca. Would I buy another car from them no, would stay in the state I live.
Aug 17, 2021
Sales person was great, he listened to me and got me what...
Sales person was great, he listened to me and got me what I wanted, he also helped me with my insurance to cover my car, he handed me the keys, sales went smooth
Aug 11, 2021
I can't not explain enough just thankful I am for this...
I can't not explain enough just thankful I am for this dealership and their service!! Most especially when it comes to Holly Jensen!!
Holly Jensen
Certified Product Specialist
Sep 27, 2021
Holly was very helpful and cared about finding the...
Holly was very helpful and cared about finding the perfect car for me! She went out of her way and guided me through the whole process.
Sep 17, 2021
Great place to buy a car. They made what can typically...
Great place to buy a car. They made what can typically be a long ordeal, they made the experience actually fun.
Sep 07, 2021
Holly was great to work with. Buying a car out of state...
Holly was great to work with. Buying a car out of state (live in Ca.) not so good. Had to have it Smogged. Still waiting on paper work from them so I can register it in Ca. Would I buy another car from them no, would stay in the state I live.
Sep 05, 2021
Fast, friendly, attentive and most of all personable. I'm...
Fast, friendly, attentive and most of all personable. I'm not a big fan of dealerships but Holly and the team made my experience great. I will highly recommend the team!
Aug 22, 2021
My experience this time was great. Holly was great! She...
My experience this time was great. Holly was great! She is the best car salesman I have ever met. When I leased the car about 3 years ago it was an awful experience, I would have given your business 1 star. Because of Holly your business gets 5 stars from me. Thank you!!
David Lennox
F&I Manager
Aug 09, 2021
Holly was great and got us the deal we wanted. She is an...
Holly was great and got us the deal we wanted. She is an awesome sales woman. Nichole has purchased 2 cars from Holly and she always makes the car buying experience great.
Aug 05, 2021
Thank you to Dylan and Larry S and David For helping me...
Thank you to Dylan and Larry S and David For helping me out and getting me into the right vehicle. I can't thank you enough
Aug 02, 2021
Holly is the best car sells woman I know. I have...
Holly is the best car sells woman I know. I have purchased 2 hyundai from Lithia hyundai and Holly has made my purchase experience wonderful both times!!!!
Jul 20, 2021
Holly was patient with us and kept in contact until we...
Holly was patient with us and kept in contact until we were ready to purchase a Tucson. We love our new (to us) vehicle and had a good experience with the dealership.
Jul 14, 2021
Although, I would recommend this business. I feel that...
Although, I would recommend this business. I feel that the whole place is dysfunctional. We found the car we wanted and we were ready to buy. This was about thirty minutes into our visit. We ended up being there for FIVE hours and might have been longer had I not begun to raise a fuss. CJ was awesome and he helped to keep us (me) calm.
Cherae Cozzi
Product Specialist
Sep 15, 2021
Purchased vehicle from Las Vegas and they made the...
Purchased vehicle from Las Vegas and they made the process seamless. Worked with me every step of the way.
Sep 01, 2021
The dealer was wonderful. Being a seasoned buyer for many...
The dealer was wonderful. Being a seasoned buyer for many decades purchasing numerous new a newly/ used vehicle’s, I enjoyed the negotiations process with h LITHIA’s staff. The staff was courteous and professional during all aspects of the purchase.
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jun 13, 2021
We have a awesome experience! Bryan and Dan were...
We have a awesome experience! Bryan and Dan were amazing!! This was our fourth purchase from your dealership! We love this place! We will definitely recommend!
May 08, 2021
Cherae was great! I really enjoyed my first car buying...
Cherae was great! I really enjoyed my first car buying experience with her as my dealer, she made me feel comfortable, supported, and she was very professional.
Devin Rogers
Finance Manager
Sep 05, 2021
Fast, friendly, attentive and most of all personable. I'm...
Fast, friendly, attentive and most of all personable. I'm not a big fan of dealerships but Holly and the team made my experience great. I will highly recommend the team!
Sep 01, 2021
The dealer was wonderful. Being a seasoned buyer for many...
The dealer was wonderful. Being a seasoned buyer for many decades purchasing numerous new a newly/ used vehicle’s, I enjoyed the negotiations process with h LITHIA’s staff. The staff was courteous and professional during all aspects of the purchase.
Aug 26, 2021
Lithia Hyundai went above and beyond with customer...
Lithia Hyundai went above and beyond with customer service when my son needed a new vehicle. They were very responsive to our unique situation, especially our salesman, Jay.
Jul 28, 2021
We just purchased a 2021 Santa Fe, this is our 4th Santa...
We just purchased a 2021 Santa Fe, this is our 4th Santa fe since 2003. What more can I say, very dependable, great warranty, and great service!
Jul 15, 2021
As a first-time buyer Garrett and Devin made the entire...
As a first-time buyer Garrett and Devin made the entire process quick and easy! They were able to answer all my questions and even worked with my crazy schedule to get the job done. Will highly recommend to family and friends!
Matt Ashton
Operations Manager
Sep 25, 2021
I have been going to the dealership for over 12 years....
I have been going to the dealership for over 12 years. About 10 years ago I purchased a 1999 Jaguar XJ8 and they have been maintaining it ever since. Hai, one of their mechanics is super. He has repaired my car for many years. Jags are sometimes difficult to repair but so far Hai has triumphed! Matt the service manager and Lance Asst. Service Manager are terrific. I highly recommend Lithia Hyundai.
Aug 21, 2021
They didn’t reset the service reminder and still waiting...
They didn’t reset the service reminder and still waiting on parts for a sensor. Have not heard from anyone regarding the sensor on when they might come in. Guess the service stops after you buy the new car
Aug 17, 2021
Awesome service - everyone was professional and friendly....
Awesome service - everyone was professional and friendly. Service Manager Matt is awesome. Efficient service with good attitudes by the whole team. Location is very clean.
Aug 14, 2021
THE SERVVICE CENTER NEVER PUSHES ME TO HAVE MORE THAN I...
THE SERVVICE CENTER NEVER PUSHES ME TO HAVE MORE THAN I NEED. I LOVE HOW TABATHA GIVES ME OPTIONS. BEST SERVICE IN TOWN HANDS DOWN.
Jul 29, 2021
Nitro Fill is worthless package. Does not include rotate...
Nitro Fill is worthless package. Does not include rotate and balance? Staff was friendly and the work was done quickly. Will Not be bringing my SUV back.
Tony Roach
Product Specialist
Sep 23, 2021
Employees are friendly, especially tony he help me a lot...
Employees are friendly, especially tony he help me a lot to get or pick my new car! Thank you!
Aug 27, 2021
Best experience with Lithia Hyundai! They made it super...
Best experience with Lithia Hyundai! They made it super easy for me to get the vehicle I wanted without all the paperwork hassle and delivered it to my front door! Couldn’t ask for anything else … and Matt has been so helpful and patient with me with all the questions and help I needed. Definitely coming to him for my daughters vehicle .
Aug 26, 2021
Tony Roach is wonderful. He went out of his way to find...
Tony Roach is wonderful. He went out of his way to find me the perfect car, and he still checks in with me to make sure I am happy with it, thank-you =)
Aug 17, 2021
Sales person was great, he listened to me and got me what...
Sales person was great, he listened to me and got me what I wanted, he also helped me with my insurance to cover my car, he handed me the keys, sales went smooth
Aug 14, 2021
Answered all my questions and explained most of the new...
Answered all my questions and explained most of the new technology. Since I had not purchased a vehicle in over 30 yrs, I needed alot of help. They offered any after sale assistance which I might need.
Dylan Clunie
General Manager
Aug 05, 2021
Thank you to Dylan and Larry S and David For helping me...
Thank you to Dylan and Larry S and David For helping me out and getting me into the right vehicle. I can't thank you enough
Jun 05, 2021
Met Bryan Ogg at a car show inn 2014. He took my wife and...
Met Bryan Ogg at a car show inn 2014. He took my wife and I to the dealership to look at some cars. Worked very hard and was up front and direct. We drove away that night in or first new car from Lithia. Bryan and team have treated us very well over the years. We have purchased 7 vehicles and very satisfied with every purchase. We also get our vehicles serviced here. They are quick, knowledgeable, and experienced. They have earned my trust and appreciation. I cannot express enough of my feelings except that it its a joy to us to visit them. A true experience of Good people that we care for after these years. Some move on and away, we miss them dearly. They have become friends to us. Sincerely, David and Stephanie Harington.
Apr 19, 2021
Ryan was amazing, he knew what I wanted and was more than...
Ryan was amazing, he knew what I wanted and was more than willing to work with my needs. I was treated well and taken care of.
Mar 22, 2021
Thank you for the easy purchase of my new Ioniq! My Mom...
Thank you for the easy purchase of my new Ioniq! My Mom and I have been with this dealership since 2009. The service is top notch. I am grateful !
Mar 19, 2021
We buy all our vehicles here, and make sure our friends...
We buy all our vehicles here, and make sure our friends and family do too. The team here is incredible and helpful. They're willing to play with the numbers to find a way that works for you. I've got bad credit and they always make it work while making sure it doesn't break my bank. These guys are family. We've bought all our used cars here and have finally worked our way up to a 2021 Tucson.
Robby Young
Sales Associate
Aug 18, 2021
I am now on my fourth Hyundai. I am very pleased with my...
I am now on my fourth Hyundai. I am very pleased with my used certified Kona. Larry Satica has been thorough in handling the transaction and attentive to my ongoing questions and needs. I really like my relationship with the Hyundai family.
Aug 14, 2021
This dealership makes sure I get the best deal possible....
This dealership makes sure I get the best deal possible. I have bought 5 cars from them. Highly Recommend them. Their service department is awesome.
Aug 13, 2021
We came in to purchase our leased 2018 Santa Fe and we...
We came in to purchase our leased 2018 Santa Fe and we were there for over 3 hours. Once we began signing the paper work the finance person just wanted to push the service warranty and continued to say that the vehicle would break down it was such a good idea to get the warranty. After we left the dealer my wife received 5 emails from various financial institutions indicating that she had applied for an auto loan with each of them. Based on this her credit score came down around 25 to 30 points. We were never told that in looking for financing they would "run" or apply for each institution. This will be the last vehicle we will purchase from Lithia. I will continue taking the vehicle for service there since I have always had good luck with all the service folks.
Aug 09, 2021
Holly was great and got us the deal we wanted. She is an...
Holly was great and got us the deal we wanted. She is an awesome sales woman. Nichole has purchased 2 cars from Holly and she always makes the car buying experience great.
Aug 02, 2021
Holly is the best car sells woman I know. I have...
Holly is the best car sells woman I know. I have purchased 2 hyundai from Lithia hyundai and Holly has made my purchase experience wonderful both times!!!!
Garrett Clunie
Product Specialist
Sep 23, 2021
Employees are friendly, especially tony he help me a lot...
Employees are friendly, especially tony he help me a lot to get or pick my new car! Thank you!
Sep 07, 2021
Holly was great to work with. Buying a car out of state...
Holly was great to work with. Buying a car out of state (live in Ca.) not so good. Had to have it Smogged. Still waiting on paper work from them so I can register it in Ca. Would I buy another car from them no, would stay in the state I live.
Jul 31, 2021
Went in to lease a new car for my sons graduation gift....
Went in to lease a new car for my sons graduation gift. Great experience and price overall. Thank you Garrett for helping out our family..
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jul 15, 2021
As a first-time buyer Garrett and Devin made the entire...
As a first-time buyer Garrett and Devin made the entire process quick and easy! They were able to answer all my questions and even worked with my crazy schedule to get the job done. Will highly recommend to family and friends!
Mathew Reed
Product Specialist
Sep 17, 2021
Great place to buy a car. They made what can typically...
Great place to buy a car. They made what can typically be a long ordeal, they made the experience actually fun.
Aug 27, 2021
Best experience with Lithia Hyundai! They made it super...
Best experience with Lithia Hyundai! They made it super easy for me to get the vehicle I wanted without all the paperwork hassle and delivered it to my front door! Couldn’t ask for anything else … and Matt has been so helpful and patient with me with all the questions and help I needed. Definitely coming to him for my daughters vehicle .
Jun 23, 2021
Loved this place until my last transaction. They just...
Loved this place until my last transaction. They just tell you what you want to here make it sound good .
May 11, 2021
Amazing sales rep and financial manager! Brian helped us...
Amazing sales rep and financial manager! Brian helped us out twice now and we appreciate him so much!!! We will be back again next time!
Apr 30, 2021
The experience with lithia of Hyundai was great. I...
The experience with lithia of Hyundai was great. I wasn't overwhelmed by sales personnel. I was free to wonder and see what was available. I was helped by Cherae and she worked with what information I gave her for my vehicle needs. I really showed interest in a used truck and she made me feel comfortable and let me take it for a test run. I was floored! It was such a great vehicle at a good price and they even worked with me on haggling prices. I ended up driving away in the first choice vehicle in such a short period of time. I can't thank everyone enough for helping my family and I with a great vehicle for our area and weather needs.
Brett Roderick
Service Advisor
Sep 18, 2021
Everyone is nice. When I went on fir my first oil change...
Everyone is nice. When I went on fir my first oil change it was painless. Felt taken care of.
Aug 09, 2021
Holly was great and got us the deal we wanted. She is an...
Holly was great and got us the deal we wanted. She is an awesome sales woman. Nichole has purchased 2 cars from Holly and she always makes the car buying experience great.
Aug 02, 2021
Holly is the best car sells woman I know. I have...
Holly is the best car sells woman I know. I have purchased 2 hyundai from Lithia hyundai and Holly has made my purchase experience wonderful both times!!!!
May 05, 2021
Friendly personnel, very professional .As a customer i...
Friendly personnel, very professional .As a customer i appreciated the kind of services that they extend to my vehicle beyond my expectation. Which is i felt awesome on it.
Mar 29, 2021
I have always received top service, took less time than...
I have always received top service, took less time than they said it would! Gotta love that. I will always keep coming back to this dealership
PJ Pourjami
Product Specialist
Sep 24, 2021
Decent service. I had a friendly people and friendly...
Decent service. I had a friendly people and friendly atmosphere. Could come back if needed.
Sep 08, 2021
Clean workplace, friendly environment, good service, very...
Clean workplace, friendly environment, good service, very knowledgeable staff, lots of vehicles to choose from. PJ is very polite and a good salesman. I highly recommend this dealership.
Sep 01, 2021
The dealer was wonderful. Being a seasoned buyer for many...
The dealer was wonderful. Being a seasoned buyer for many decades purchasing numerous new a newly/ used vehicle’s, I enjoyed the negotiations process with h LITHIA’s staff. The staff was courteous and professional during all aspects of the purchase.
Aug 09, 2021
We like it the sales person pj was very helpful and...
We like it the sales person pj was very helpful and friendly I will recommend this place again I will go and buy again next time.
Jul 26, 2021
Buyer beware! This dealer couldn’t spell the word...
Buyer beware! This dealer couldn’t spell the word integrity. Worst experience ever buying a vehicle in my 50+ years. Turn and run from this dealership!
Steve Leveille
Sales Manager
Mar 17, 2021
They are always great to deal with , always professional,...
They are always great to deal with , always professional, quick and friendly. This my 3rd brand new car I've purchased and I can honestly say that won't go to another dealership.
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Feb 19, 2021
Mathew was great! He was incredibly helpful from start to...
Mathew was great! He was incredibly helpful from start to finish in getting us in the right car at the right price. He and others at Lithia Hyundai were professional, respectful, and accommodating of our schedule. Thanks for a great experience!
Feb 02, 2021
I have always had bad experiences whenever I meet the...
I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone
Jan 03, 2021
If I could Give 0 rating I would!! I have been a loyal...
If I could Give 0 rating I would!! I have been a loyal customer and have purchased 3 vehicles through them and had the WORST EXPIERENCE EVER on my last purchase! They sold me a vehicle that had issues and refused to fix them when it was covered under THEIR 3,000 mile warranty! I bought a vehicle with only 45,000 miles and while taking it on a road trip I noticed the brakes were having issues. The whole vehicle was shaking badly coming down the mountain. We pulled into a gas station to put gas in and when we started it all the hazard lights, check engine light and others started flashing in the dash. The ABS System Light kept coming on. So on our way home we went right to the dealership and SHOWED the salesman ROBBY who sold us the vehicle and he took me right over to service to make an appointment. This was just before Christmas so I had to schedule for that following Monday. The night before I had dropped the keys in the night box and filled out the paper stating the issues. I did so and put !!!BRAKES!!! in big BOLD letters stating rotors needed to be turned and pads needed to be replaced and ABS system Light was on. My Husband received a phone call from TABITHA saying our vehicle was ready that all it needed was a battery.... And he was also told the Technicians said the Brake Pads were in the "YELLOW" so they were declined by THE SALES MANAGER...(STEVE). This was absolutely unacceptable when I have children and it is a safety hazard... for one thing. Another.... We were told that ANYTHING that goes wrong with the vehicle within that 60 Day/3,000 mile warranty is covered by the dealership. So why would they refuse to do the brakes? ESPECIALLY when its a SAFETY ISSUE?!!! So My Husband expressed his displeasure with this decision and asked to speak with whoever was in charge. He was transfered to SERVICE MANAGER -MATT- s Voicemail and left a message.... No return call. "I" called and left a message with LILLIAN as well as left a message for TABITHA to return my call. 3 hours went by and no return call. So I called back and finally spoke with TABITHA myself and she transfered me to GENERAL SALES MANAGER -DUSTIN SNYDER-. I left a message on HIS Voicemail explaining our situation and asked for a call back.... Nothing. My husband then called AGAIN asking to speak with The GENERAL MANAGER and was transferred to HIS Voicemail... left a message..... Nothing. He then left a message for ROBBY to return our call.... Never got back to us. Hours went by and couldnt get anyone to return our calls. Then 5:30 came around and their service center closed... My husband and I were COMPLETELY AVOIDED!!! So My Husband called and spoke to -STEVE- THE SALES MANAGER (who denied the brakes) and he and My Husband got into a heated argument (they BOTH were yelling at this point) over this issue. Finally they both calmed down and STEVE agreed to have the Technicians drive the vehicle over the mountain to see if it does the same issue we were complaining about. So they kept my vehicle an extra day. My husband called back the following day and STEVE told My Husband "They COULDNT Replicate the issue". (That was completely a LIE because I was in the vehicle along with My Husband and 3 Children when the whole vehicle was Shaking coming down the mountain. My kids even asked us "Mom, Dad... Whats that shaking?") But "They turned the rotors and cleaned the under carriage." Smh This wasnt acceptable for myself or my husband but at this point we just wanted our vehicle back. We already felt like they were GIVING US THE RUN-AROUND and being VERY UNPROFESSIONAL. So that evening, before they closed) we went to pick it up and I was handed my service order and walked to my vehicle. After driving it home I felt like the brakes STILL felt weird. So my husband went outside and looked at the rotors and he said THEY WERENT TURNED... He is 59 years old a knows what warped rotors look and feel like. PLUS... My vehicle is white with light colored interior... I got my vehicle back dirty! I had greasy finger prints all over the door handles on both sides and a boot print on my passenger side floorboard. Not to mention a ding on my drivers side door!!! So he called the dealership back and was transferred to SALES MANAGER STEVE'S Voicemail and HE NEVER CALLED HIM BACK!!! We looked over the Service Order and on the THIRD PAGE it said "Technicians recommended replacing pads and CUSTOMER DECLINED" ..... WHAT?! SERIOUSLY?! YOUVE GOT TO BE KIDDING ME!!! So I called TABITHA'S DIRECT LINE and spoke with her and expressed all my concerns!! I asked her what this is all about. THE BRAKES HAVE BEEN THE ISSUE THE WHOLE TIME!! WE WANTED OUR BRAKES DONE SO xxx?! Her words to me is "The Service Center doesnt know who's declining the service so they assume its the Customer" .... UMMM WHAT?! THATS BS!! Maybe THEY need to communicate to The Service Center whats really happening INSTEAD OF PINNING THE BLAME ON THE CUSTOMER!!! So she agreed to print up ANOTHER invoice stating THE SALES MANAGER DECLINED THE BRAKES. UH... YA THINK?! WOW. NEVER IN MY LIFE HAVE I EVER EXPERIENCED SERVICE LIKE THIS!!! BAD SERVICE!!! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!
Hannah Choquette
Business Development Lead
Jul 28, 2021
We just purchased a 2021 Santa Fe, this is our 4th Santa...
We just purchased a 2021 Santa Fe, this is our 4th Santa fe since 2003. What more can I say, very dependable, great warranty, and great service!
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jun 05, 2021
Met Bryan Ogg at a car show inn 2014. He took my wife and...
Met Bryan Ogg at a car show inn 2014. He took my wife and I to the dealership to look at some cars. Worked very hard and was up front and direct. We drove away that night in or first new car from Lithia. Bryan and team have treated us very well over the years. We have purchased 7 vehicles and very satisfied with every purchase. We also get our vehicles serviced here. They are quick, knowledgeable, and experienced. They have earned my trust and appreciation. I cannot express enough of my feelings except that it its a joy to us to visit them. A true experience of Good people that we care for after these years. Some move on and away, we miss them dearly. They have become friends to us. Sincerely, David and Stephanie Harington.
May 19, 2021
I had a really good experience with Robby. I bought a...
I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car
May 13, 2021
It was so nice to have a female to help me, Holly was...
It was so nice to have a female to help me, Holly was very professional and super nice. She also was patient with me. Good luck to her! Love my Hyundai!
Larry Farrell
Business Development Admin
Aug 02, 2021
Holly is the best car sells woman I know. I have...
Holly is the best car sells woman I know. I have purchased 2 hyundai from Lithia hyundai and Holly has made my purchase experience wonderful both times!!!!
Jun 10, 2021
They helped me purchase my first new car on my own and...
They helped me purchase my first new car on my own and were very helpful with financing my car so my monthly payments were inside my budget and doable
Jun 03, 2021
I have always been a Hyundai customer and have been...
I have always been a Hyundai customer and have been treated very well. Keep up the great customer service. I also love my new car.
May 13, 2021
It was so nice to have a female to help me, Holly was...
It was so nice to have a female to help me, Holly was very professional and super nice. She also was patient with me. Good luck to her! Love my Hyundai!
Mar 20, 2021
Been here twice, and each time I have received fast...
Been here twice, and each time I have received fast excellent service! I would recommend this place to anyone. Thanks for everything, and love my car!
Michael Costello
Credit Specialist- Special Finance
Sep 22, 2021
Great place and the environment and people that work...
Great place and the environment and people that work there makes the experience a great one.
Aug 26, 2021
Lithia Hyundai went above and beyond with customer...
Lithia Hyundai went above and beyond with customer service when my son needed a new vehicle. They were very responsive to our unique situation, especially our salesman, Jay.
Aug 22, 2021
My experience this time was great. Holly was great! She...
My experience this time was great. Holly was great! She is the best car salesman I have ever met. When I leased the car about 3 years ago it was an awful experience, I would have given your business 1 star. Because of Holly your business gets 5 stars from me. Thank you!!
Aug 14, 2021
Holly and everyone involved in my purchase were so...
Holly and everyone involved in my purchase were so incredibly helpful every step of the way. I honestly felt they were on my side and wanted to help anyway they could.
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Dustin Snider
General Sales Manager
Jun 30, 2021
Both management and sales were a pleasant to work with....
Both management and sales were a pleasant to work with. Everyone one was very helpful and accommodating. Truly a world class dealership. I recommend this dealership.
Jun 10, 2021
They helped me purchase my first new car on my own and...
They helped me purchase my first new car on my own and were very helpful with financing my car so my monthly payments were inside my budget and doable
Mar 08, 2021
We Were in for service ended up trading our 2017 Santa Fe...
We Were in for service ended up trading our 2017 Santa Fe and Got A new 21 Sel Plus from Larry was the best service we ever had buying a car no pressure experience.
Mar 05, 2021
Do not buy a Palisade from this place. Huge markup and...
Do not buy a Palisade from this place. Huge markup and poor customer service. My Palisade has flaws in the paint and I said something twice. No one reached out to fix it. I received an email from Dylan Clunie asking if I was satisfied. I told him no and explained why. I never heard back from him I will be taking my Palisade to Carson for all services and warranty work. Worst dealership in Reno. Buy in Carson. Better customer service and prices.
Feb 03, 2021
This place is AMAZING! Dustin & Brian got my daughter...
This place is AMAZING! Dustin & Brian got my daughter into a great car! She was a first time buyer & they helped her through the process! Thanks guys!
Mishawn Roach
Business Development Admin
Jun 04, 2021
Had a great experience was in quickly and out fast great...
Had a great experience was in quickly and out fast great service I like the coffee selection and the waiting area was nice thank you so much
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 26, 2021
Thank You for taking the time to get me my best deal. My...
Thank You for taking the time to get me my best deal. My experience with your dealership was Extraordinary, and very helpful in my unique situation.
Mar 17, 2021
Mishawn was fantastic. She had knowledge of any question...
Mishawn was fantastic. She had knowledge of any question thrown at her, she is very nice, extremely helpful. We plan to work with her again in the future.
Feb 10, 2021
Your salesman bobby was a pleasure! He took time to talk...
Your salesman bobby was a pleasure! He took time to talk about NOT only the car we came ion to see but was also very helpful when we decided we didn't want the model that we thought we did. Bobby was even willing to change all the paperwork when we were thinking of maybe a different color. He definitely went the extra mile. I DID NOT like the fact that all the final paper work was on a little plastic stick, bout the finance guy explained it very well! Thanks for a great car and experience while buying it.
Anthony Mazzone
New Vehicle Manager
Apr 06, 2021
Easiest vehicle purchase ever completed. Tony Roach was...
Easiest vehicle purchase ever completed. Tony Roach was great. He personally delivered to our home (300 miles) and did wonderful job explaining all feature of vehicle.
Mar 03, 2021
Great working with Mike Costello! Smooth deal. Tony...
Great working with Mike Costello! Smooth deal. Tony Mazzone found the Tucson I wanted and went out of state to get it! It was here in a day.
Oct 06, 2020
Friendly, helpful staff make buying a car easy and...
Friendly, helpful staff make buying a car easy and enjoyable. Would buy here again in a heartbeat. Love my new Santa Fe. Thank you all.
Sep 24, 2020
Best Hyundai Dealership in the country the most friendly...
Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!
Sep 17, 2020
We had a pleasant low pressure buying experience, Larry...
We had a pleasant low pressure buying experience, Larry was a pleasure to do business with. We would definitely recommend Lithia Hyundai to our friends.
David Diaz
Product Specialist
Sep 15, 2021
Purchased vehicle from Las Vegas and they made the...
Purchased vehicle from Las Vegas and they made the process seamless. Worked with me every step of the way.
Aug 13, 2021
The follow up to make sure I was happy with my purchase...
The follow up to make sure I was happy with my purchase was very much appreciated. David went the extra mile to make sure my purchase met my expectations.
Aug 11, 2021
I can't not explain enough just thankful I am for this...
I can't not explain enough just thankful I am for this dealership and their service!! Most especially when it comes to Holly Jensen!!
Jun 30, 2021
was incredibly helpful and intelligent on the subject....
was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.
Jun 24, 2021
I appreciated the time all the sales representatives and...
I appreciated the time all the sales representatives and managers took with me.
Scott Robert
e Commerce Marketing Manager
Jun 30, 2021
was incredibly helpful and intelligent on the subject....
was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.
May 19, 2021
I had a really good experience with Robby. I bought a...
I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car
Apr 08, 2021
I feel frustrated, the car had a dent and in our contract...
I feel frustrated, the car had a dent and in our contract said they would fix it. After a week my car was back with the dent, and I was asked for another 600 dollars to fix it. Only when I complain to the manager my dent was fixed. Very unprofessional and unethical. A week later I received a call to take my car to fix the dent (it was already fixed). I don’t recommend it and in the future my car will be from a different dealer. A ver stressful situation and a very bad customer service.
Feb 19, 2021
tabatha was awesome. she checked me in and lance checked...
tabatha was awesome. she checked me in and lance checked me out. both were professional, kind and courteous. scott robert is the best and went beyond in helping me. also, loved the much needed exterior car wash.
Dec 17, 2020
Works with you to get the deal you want with little...
Works with you to get the deal you want with little haggling. Liked that you could go on road test by yourself made it easier to try out accessories.
Chris Clark
Credit Specialist
Sep 01, 2021
The dealer was wonderful. Being a seasoned buyer for many...
The dealer was wonderful. Being a seasoned buyer for many decades purchasing numerous new a newly/ used vehicle’s, I enjoyed the negotiations process with h LITHIA’s staff. The staff was courteous and professional during all aspects of the purchase.
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jun 30, 2021
was incredibly helpful and intelligent on the subject....
was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.
Feb 12, 2021
Past bad experiences with other dealerships left a bad...
Past bad experiences with other dealerships left a bad taste in the mouth but Chris and company were so easy to work with, I've recommended them to my best friend who I believe is going there today. They set a high bar.
Feb 02, 2021
Best service ever! They helped through the whole process...
Best service ever! They helped through the whole process and made sure I was 100% good. I love my vehicle aswell. They did a great job.
Tom Clark
Used Car Manager
Apr 07, 2021
I Katheeine Music wish to retract my 1st DealerRater....
I Katheeine Music wish to retract my 1st DealerRater. There was a misunderstanding on my part, & a had given only 2 stars ☆☆. I want people to know that Hyundai of Reno deserves a rating of 10 ☆☆☆☆☆☆☆☆☆☆ stars, not 5 stars. The staff was courteous, patient, & a delight to buy a car from. Sometimes misunderstanding happen. I apologize immensely, on my part. I would send anybody so buy a car with this dealership.All of the cars on the lot were kept up in good shape, clean & well running. I hope I didn't cause anybody any points off their employment. If I did please give them their points back. I would appreciate, if you did take points off their employment record, to please put them back. This apology goes to Tom, Dan, Devin, Kim, & to all employees of Hyundai Reno. I look forward to buying my next car from this dealership,& trading my older car in. Once again folks this dealership is awesome, & they even let mans best friends in this dealership, mans best friend meaning dogs.🐕 Sincerely, K.J Music
Feb 03, 2021
The sales and finance team was professional,...
The sales and finance team was professional, knowledgeable and it resulted in a overall excellent experience. Robby was exceptional and would recommend him and the dealership to anyone looking for a car
Feb 02, 2021
I have always had bad experiences whenever I meet the...
I have always had bad experiences whenever I meet the professionals there. I came in with an issue and instead of solving it only added to my problems. I came in with the recall issue and ended by buying a new car which is 2 times the cost. my monthly payments also increased, my credit scores were checked (that dropped), you sold my old car and termed it as negative equity. Worst experience. When I asked about getting a replacement of my old car, I was told that I can purchase only a new car. they cannot sell an old car to me. This is ridiculous I was made to wait for 8 hours!!!!!!!!!!! too much. Nobody understands the sense of time and money. I was fooled. I will never trust your company again and will never recommend to anyone
Dec 12, 2020
Our salesman Mathew was Great during the sales...
Our salesman Mathew was Great during the sales process. Tom help move it all along , we were told the dealership could Help on accessories,joke
Nov 14, 2020
This is my second purchase from Cherae and Lithia within...
This is my second purchase from Cherae and Lithia within a year! Traded my ‘18 Fusion I bought from her last year (my first *new to me* car) for the ‘20 Palisade that I wanted last year and got a great deal! Cherae stayed in touch and worked with me and when my ducks were finally in a row, she made it happen and got me into the car I wanted all along. They gave me a fantastic rate and worked hard to make it work for my budget. I couldn’t be happier and continue to recommend her and Lithia to everyone I know! If you’re in the market, new or used, go to Lithia Hyundai and ask for Cherae, you won’t be disappointed.
Chris Romero
Product Specialist
Aug 17, 2021
Sales person was great, he listened to me and got me what...
Sales person was great, he listened to me and got me what I wanted, he also helped me with my insurance to cover my car, he handed me the keys, sales went smooth
Aug 02, 2021
We were there to have the windshield replaced in our 2019...
We were there to have the windshield replaced in our 2019 Tucson, we were shown the Tucson hybrid and took a couple of days to think about it. Went back a purchased it. I'm on a trip now and I'm enjoying it very much. Still figuring out all the different bells and whistles. Thank for such a nice experience.
Jun 30, 2021
was incredibly helpful and intelligent on the subject....
was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.
May 19, 2021
Contacted dealership about a 2021 Palisade. MSRP at...
Contacted dealership about a 2021 Palisade. MSRP at $49,560. They had a internet price of $56,784. I truly thought it was an error. Found out it wasn't. The price included a $998 high desert protection package (dealer standard) for paint fabric protection, lowjack and nitro air in the tires (scam alert: regular air is already 78% nitrogen. Seems a lot shady for a dealership. The rest is under a few hundred dollars for a dealership. No need to give a dealership over MSRP on a Hyundai. Drive it off the lot and you are already $7000 up side down. Thanks but no thanks.
Apr 08, 2021
We had the best car buying experience to date! The three...
We had the best car buying experience to date! The three “Chris’s” went above and beyond for our financing needs! They got the job done when others have made us walk in circles ! They were transparent , honest , and met our needs with the size of vehicle we needed! Thank you again and a personal shout out to our sales guy CJ! You rock and we are so grateful !!! Again thank you!
Erin Snider
Dealership Accountant II
Jun 25, 2021
So stupid. They have been calling/emailing me for a...
So stupid. They have been calling/emailing me for a solid year. I am not Lydia. Have our account confused. I'm sure they don't know how they confused it, but they sure as heck don't know how to fix it!
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Jan 28, 2021
If I could give more than 5 stars I would! I had the best...
If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:))
Oct 30, 2020
Always professional, always fast, always the best, lithia...
Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.
Sep 24, 2020
Best Hyundai Dealership in the country the most friendly...
Best Hyundai Dealership in the country the most friendly and exceptional customer service the whole staff was awesome from the GM down to the guy who washes the cars I couldn’t have asked for a better experience thank you Hyundai if Reno for making a customer happy and I will now be a customer for Life!
Dan Dunham
Master Sales Associate
Sep 07, 2021
Holly was great to work with. Buying a car out of state...
Holly was great to work with. Buying a car out of state (live in Ca.) not so good. Had to have it Smogged. Still waiting on paper work from them so I can register it in Ca. Would I buy another car from them no, would stay in the state I live.
Aug 13, 2021
I though that My visit was very much a success and I was...
I though that My visit was very much a success and I was dealt with in a very professional manner. I would highly recommend My sales agent and the Dealership !
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jul 04, 2021
I completed this sale by phone from Arizona. The process...
I completed this sale by phone from Arizona. The process was seamless. Love the Santa Fe I purchased.
Jul 02, 2021
Had a great selection. Dan was very pleasant to work...
Had a great selection. Dan was very pleasant to work with. It all went downhill in the finance dept. My wife was buying the car and writing the check. Yet she was ignored and shown indifference. Too bad. We almost walked out. She loves her KONA nonetheless.
Donald Ostrom
Service Advisor
Jan 18, 2021
The service department is 2nd to none!!Friendly,...
The service department is 2nd to none!! Friendly, helpful, fast, courteous. If they didn't have the right answer they would get it for you
Nov 19, 2020
PJ was so helpful and accommodating, although I had came...
PJ was so helpful and accommodating, although I had came to this dealership a few times before but wasn’t successful to finance a car but PJ was able to get me approved for financing a brand new 2020 Elantra with 0% APR. I 100% recommend PJ to everyone to anyone who wants to have a smooth buying experience.
Nov 04, 2020
5 Stars!! Matt in Sales is amazing!!! We traded in my...
5 Stars!! Matt in Sales is amazing!!! We traded in my Escalade for a BMW X5. When we got the BMW home it started pouring out coolant. Called Matt and he arranged for a tow truck. My BMW is getting fixed and I’m so happy! They have amazing customer service and go above and beyond.
May 01, 2020
Tabatha takes care of all of my cars, even my kids cars....
Tabatha takes care of all of my cars, even my kids cars. She works with me on managing the costs, which is very helpful because like everybody else, I’m overworked and under paid. Very thankful for the team at Lithia Hyundai.
Mar 27, 2020
Professional, friendly and clean, made it easy to trade...
Professional, friendly and clean, made it easy to trade in my car and upgrade to my new vehicle. Got exactly what I wanted. I would recommend and I will definitely consider purchasing my future vehicles here.
Iris Flores-Garcia
Business Development Lead
May 19, 2021
I had a really good experience with Robby. I bought a...
I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car
May 13, 2021
It was so nice to have a female to help me, Holly was...
It was so nice to have a female to help me, Holly was very professional and super nice. She also was patient with me. Good luck to her! Love my Hyundai!
Mar 03, 2021
Great experience! This is my third Santa Fe that I’ve...
Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase!
Feb 17, 2021
My sales person Cherae was fantastic. Explained...
My sales person Cherae was fantastic. Explained everything to me. Made sure I got everything. Her manager however was rude and a bully. Its not as though I need validation for my purchase however NO ONE from the higher management of Finance said thanks for your business or anything. I get why people order cars your Higher management is aweful.
Jul 17, 2020
My experience here was great!
From the beginning, Iris and Hannah were SO helpful in getting me all the information I needed and answering all of my hundreds of questions. They were super welcoming and gave me the best advice. Eddie my sales guy made me feel at ease with my final decision, found the best options that worked for me and helped with the whole process. I walked in there feeling unsure of what I wanted to do and I left happy and with a new car that I love. I will be recommending for sure!
Jeremy Olsen
Service Techician
Sep 22, 2021
Awesome! Jeremy, Tabatha and Lance are fantastic people...
Awesome! Jeremy, Tabatha and Lance are fantastic people and do a great job in the service department!
Aug 14, 2021
Great service department. Felt like I was family! My car...
Great service department. Felt like I was family! My car was done in a timing manner. My car was clean and sanitize. Well taken care of like it was the technician personal car!
Jul 20, 2021
It's a pleasure to come in and visit with Tabatha and...
It's a pleasure to come in and visit with Tabatha and Jeremy. I have complete trust in their work on, and care for, my Hyundai.
Jun 30, 2021
I would highly recommend this dealership.Friendly,...
I would highly recommend this dealership.Friendly, helpful and personable. We bought the Palisade Calligraphy and just love it!
May 15, 2021
Thank You, for your professional Staff being efficient...
Thank You, for your professional Staff being efficient and super nice. We enjoy our 2020 Kona very much, as it is great on gas and low in maintaining repair.
Dawn Arguello
Asst Parts Mgr
Sep 24, 2021
Matt and Tabatha always do a great job when I bring a car...
Matt and Tabatha always do a great job when I bring a car in for service
Feb 20, 2021
I love this Dealership in Reno on Kietzke. This was a...
I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!
Sep 09, 2020
Matt was very friendly and made sure he addressed any...
Matt was very friendly and made sure he addressed any concerns I had. Gave me information on my 15,000 mile service and his card so I can get ahold of him .
Jun 26, 2020
Had my first oil change. They did a great job. On time....
Had my first oil change. They did a great job. On time. Very nice to deal with will answer all of your questions. So far the advisors are on top of things. Thank you
Apr 07, 2020
We’re very awesome the customer service were nice got me...
We’re very awesome the customer service were nice got me in the car I wanted I am very satisfied and I love my new car thank you All very much... Chris and Devin
Everett Clunie
Lube Techician
Jul 25, 2021
Very Helpful! explained everything in-depth and I was...
Very Helpful! explained everything in-depth and I was very satisfied with my service! Bought the car and then had to take it to get serviced about 2 weeks later because of a radiator leak, and they replaced everything for free. The entire process of buying the car and getting it fixed has been easy thanks to all the great staff :)
May 15, 2021
Thank You, for your professional Staff being efficient...
Thank You, for your professional Staff being efficient and super nice. We enjoy our 2020 Kona very much, as it is great on gas and low in maintaining repair.
Nov 06, 2020
staff was amazing. i enjoyed working with all the staff....
staff was amazing. i enjoyed working with all the staff. they helped me get what i needed. they went above and beyone there work needs and made sure my car was better then when i brought it
Oct 30, 2020
Always professional, always fast, always the best, lithia...
Always professional, always fast, always the best, lithia Hyundai never fails to deliver on service, sales or customer support. Would recommend them to anyone in the market for a car.
Jul 27, 2020
Great service Dept.
Great doing business with the Dealership personal .the people at the dealership were friendly and very helpful and answered all my questions and concerns that I had.
Ryan Ferris
Product Specialist
Aug 06, 2021
Great staff! Friendly and helpful. I came in at the last...
Great staff! Friendly and helpful. I came in at the last minute with an issue and Ryan stopped what he was doing and took care of it!
Jul 29, 2021
YOU STINK WE WILL NEVER BUY ANYTHING FRON YOU AGAIN DO...
YOU STINK WE WILL NEVER BUY ANYTHING FRON YOU AGAIN DO NOT CALL US DO NOT SEND ANY MORE EMAILS WE WILL NOT EVER COME BACK TO YUOR PLACE OF BUSNESS YOU STICK
Jul 29, 2021
Needed to make an unexpected purchase due to growing...
Needed to make an unexpected purchase due to growing family size. Ryan was great to work with, he was patient with us as we played around with the seats, rearranging carseats and making sure the car had everything our family needed. Very helpful and personable which goes a long way during these sort of purchases.
Jul 11, 2021
Great people, great selection, painless process! Made...
Great people, great selection, painless process! Made our vacation that much better! Ryan was awesome and easy to work with. I never thought I’d say it, but I actually enjoyed our buying experience!