Staff

Service

Lance Smith

Lance Smith

Service Advisor

Certified
557 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor

Certified
442 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Manager

Certified
47 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
37 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
36 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
33 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
28 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
25 Reviews
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Gio Castro

Gio Castro

Service Technician
24 Reviews
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Hai Ngo

Hai Ngo

Service Techician
22 Reviews
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Drea McGiffin

Drea McGiffin

Business Development Admin
19 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
15 Reviews
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Finance

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
337 Reviews
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David Lennox

David Lennox

F&I Manager

Certified
260 Reviews
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Christopher Osorio

Christopher Osorio

Finance Manager

Certified
260 Reviews
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Devin Rogers

Devin Rogers

Finance Manager

Certified
190 Reviews
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Sales

Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
246 Reviews
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Matt Ashton

Matt Ashton

General Sales Manager
157 Reviews
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Tony Roach

Tony Roach

Product Specialist

Certified
111 Reviews
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Mathew Reed

Mathew Reed

Product Specialist
82 Reviews
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Dan Dunham

Dan Dunham

Master Sales Associate

Certified
61 Reviews
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Ryan Ferris

Ryan Ferris

Assistant Sales Manager

Certified
59 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
58 Reviews
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David Diaz

David Diaz

"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
57 Reviews
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Michael Costello

Michael Costello

Product Specialist
56 Reviews
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Chris Clark

Chris Clark

Credit Specialist
37 Reviews
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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
36 Reviews
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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist

Certified
35 Reviews
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Paydon Chambers

Paydon Chambers

Product Specialist
15 Reviews
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Joshua Clunie

Joshua Clunie

Business Development Admin
9 Reviews
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Erwin Soto

Erwin Soto

Product Specialist
7 Reviews
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Trisha Stone

Trisha Stone

Product Specialist
5 Reviews
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Ryan

Ryan "RJ" Bush

Buyer
4 Reviews
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Darren Toomer

Darren Toomer

Inventory Manager
2 Reviews
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Management

Dylan Clunie

Dylan Clunie

General Manager

Certified
111 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
65 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
35 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
31 Reviews
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Internet

Hannah Choquette

Hannah Choquette

Business Development Lead
47 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
21 Reviews
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Gaby Temprano

Gaby Temprano

Business Development Admin
10 Reviews
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Maegan Minetto

Maegan Minetto

Service Business Development Admin
7 Reviews
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Kim Murillo

Kim Murillo

Business Development Admin
7 Reviews
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Parts

Dawn Arguello

Dawn Arguello

Asst Parts Mgr
20 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
14 Reviews
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Lance Smith

Lance Smith

Service Advisor

557 Reviews
Certified
Recent Reviews

Mar 24, 2023

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Does what I ask for- I appreciate that.

Does what I ask for- I appreciate that. While their job is to recommend things - they’re not obnoxious- they simply offer options and respect my answer.

Mar 19, 2023

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They have always been helpful and friendly.

They have always been helpful and friendly. They listen to and address all my concerns.

Mar 19, 2023

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Best service center in Reno.

Best service center in Reno. I have used them for years and always received the best service. They have excellent service representatives to help you. Very easy to make appointments.

Mar 19, 2023

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first dealership i’ve ever purchased a car from, it was

first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !

Mar 19, 2023

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Lance is by far the best.

Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.

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Matt Franceschini

Matt Franceschini

Service Advisor

442 Reviews
Certified
Dealership Experience 8 years 4 months
Recent Reviews

Mar 26, 2023

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We had friendly personnel and great service.

We had friendly personnel and great service. All was completed as discussed and on time.

Mar 26, 2023

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Matt is always a great help in the service center.

Matt is always a great help in the service center. I know I can text him with any car related issue and he’ll help me schedule my appointment and get me the best care possible.

Mar 18, 2023

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We have bought many cars through this dealership and

We have bought many cars through this dealership and always have been a great experience

Mar 15, 2023

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Lithia was very helpful and knowledgeable.

Lithia was very helpful and knowledgeable. They worked very hard especially Ryan C to get us the two cars we needed and wanted.

Mar 12, 2023

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There is a defect in the paint on my vehicle.

There is a defect in the paint on my vehicle. It is clearly a defect. This dealership has given me so many problems when it comes to servicing the vehicles I purchase from them. I highly do not recommend this dealership to anyone.

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Bryan Ogg

Bryan Ogg

Finance Manager

337 Reviews
Certified
Dealership Experience 10 years 9 months
Industry Experience 10 years 9 months
Recent Reviews

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

Mar 20, 2023

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Lithia as a whole was great and the best car buying

Lithia as a whole was great and the best car buying experience I’ve ever had. Lucas was really the star and the best part of my experience. The guy has personality like crazy and could have sold me anything on the lot. He knew about the dealership, knew the inventory, knew about the vehicles, and was beyond friendly. I walked into the building and he was the first one up, shook my hand, and took me to see what I wanted. He was personable, friendly, and helped make the buying process easier than I’ve ever had it before.

Mar 19, 2023

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They have always been helpful and friendly.

They have always been helpful and friendly. They listen to and address all my concerns.

Mar 18, 2023

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We have bought many cars through this dealership and

We have bought many cars through this dealership and always have been a great experience

Mar 07, 2023

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They were able to really do some “magic tricks” with my

They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!

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David Lennox

David Lennox

F&I Manager

260 Reviews
Certified
Dealership Experience 10 years 8 months
Industry Experience 30 years
Recent Reviews

Mar 26, 2023

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You guys are always so kind and very helpful and I will

You guys are always so kind and very helpful and I will come to you again if I need a car

Mar 19, 2023

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They have always been helpful and friendly.

They have always been helpful and friendly. They listen to and address all my concerns.

Mar 19, 2023

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first dealership i’ve ever purchased a car from, it was

first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !

Mar 15, 2023

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I dislike this dealership a lot.

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.

Mar 01, 2023

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The dealership is kind of dumpy.

The dealership is kind of dumpy. Needs a remodel. Holly Jensen was great though. Haven't had a chance to try the service department yet.

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Christopher Osorio

Christopher Osorio

Finance Manager

260 Reviews
Certified
Dealership Experience 9 years 3 months
Recent Reviews

Mar 07, 2023

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Holly was great.

Holly was great. I got to the dealership late and wasn't rushed or pushed to make an immediate choice. The finance guy was also easy to work with and was able to get me a better rate and called me to come and and sign the new papers.

Mar 06, 2023

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Found a good vehicle at a good price online but on going

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.

Feb 26, 2023

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Bought my son a new used truck very happy with all

Bought my son a new used truck very happy with all involved. Very professional and very easy to speak with . Did not talk down to us like I have experienced at other dealerships.

Feb 06, 2023

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The accountant Chris Osorio sold me service vehicle

The accountant Chris Osorio sold me service vehicle contract by lying to me. Then, when I wanted to cancel it he lie again by claiming that even if I cancel it I will not get the money 2238$ back. I canceled it but still didn’t get the money back

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

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Holly Jensen

Holly Jensen

Certified Product Specialist

246 Reviews
Certified
Contact Me
Dealership Experience 5 years 7 months
Industry Experience 5 years 7 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Mar 25, 2023

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Holly is the best!

Holly is the best! I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, and Holly got me approved! She went above and beyond customer service. Thank you Holly!! I also want to give a shout out to Lucas because he made my test drive so much fun and really made me feel confident and happy with my purchase. Thank you Lucas!!

Mar 25, 2023

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Everything was just great.

Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Mar 22, 2023

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Great follow up and everybody was a pleasure to do

Great follow up and everybody was a pleasure to do business with. I’ve already recommended others go there.

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

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Devin Rogers

Devin Rogers

Finance Manager

190 Reviews
Certified
Dealership Experience 3 years 10 months
Recent Reviews

Mar 25, 2023

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Everything was just great.

Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Mar 24, 2023

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WORST CAR DEALERSHIP IN RENO!

WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!

Mar 20, 2023

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Easy to work with.

Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.

Mar 19, 2023

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Great dealership !

Great dealership ! Everyone is professional and knowledgeable as well as caring and helpful. Could not do better anywhere else.

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Matt Ashton

Matt Ashton

General Sales Manager
Contact Me
Dealership Experience 12 years 7 months
Industry Experience 27 years 6 months
Recent Reviews

Mar 21, 2023

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Lithia was a wonderful and eye-opening experience.

Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

Jan 08, 2023

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Had a great experience buying our car through Lithia of

Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome!

Dec 30, 2022

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Good experience, friendly staff.

Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.

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Dylan Clunie

Dylan Clunie

General Manager

111 Reviews
Certified
Recent Reviews

Mar 19, 2023

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Lance is by far the best.

Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.

Mar 06, 2023

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Refused to do a factory warranty engine replacement on my

Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!

Feb 20, 2023

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Ryan is cool, unfortunately the sales manager put me

Ryan is cool, unfortunately the sales manager put me underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why I couldn't pass on the deal. I thought the sales manager was looking out for my best interest but once I reread my paperwork I feel the opposite. I am happier with my Kona than I was with the Ioniq5, but I don't like the extra expense to get here. I'm not candy coating anything I feel, you asked now I'm giving you my feelings. Dealerships can't ask for "10's" across the board when they only give 5's. If I receive another review request it's going to be scathing.

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

Jan 18, 2023

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I was pleased with the overall service I received from

I was pleased with the overall service I received from all staff in purchasing my new vehicle. 😀

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Tony Roach

Tony Roach

Product Specialist

111 Reviews
Certified
Contact Me
Dealership Experience 5 years 10 months
Industry Experience 27 years 2 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Mar 25, 2023

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Everything was just great.

Everything was just great. Everything went smooth and pretty fast and enjoyed Tony Roche. He is an excellent salesman. I will definitely recommend Lithia to the next person I meet that wants to buy a car.

Mar 24, 2023

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Friendly, professional, knowledgeable.

Friendly, professional, knowledgeable. A credit to your organization. Very helpful in describing “smart” attributes of our Santa Fe which is important as we are not tech savy.

Mar 24, 2023

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Great hospitality while in the process of the vehicle

Great hospitality while in the process of the vehicle purchase. awesome service and front desk is always answering Calls promptly.

Mar 20, 2023

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Easy to work with.

Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.

Mar 11, 2023

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It was grate sieves definitely appropriated everything

It was grate sieves definitely appropriated everything they did. Super helpful staff and helped a lot

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Mathew Reed

Mathew Reed

Product Specialist
Contact Me
Dealership Experience 3 years 11 months
Recent Reviews

Jan 31, 2023

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Had hoped not to pay any premium above MSRP, but I

Had hoped not to pay any premium above MSRP, but I realize the Ioniq 5 is a car a lot of people want. Matt Reed in Sales was excellent to work with as was Brian Ogg in Finance. What sold me on the deal was that Matt delivered my car to Manteca, CA!!! Above and beyond the call of duty. Matt has also provided a lot of follow up and I will continue to contact him with any questions.

Jan 27, 2023

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They did great work I really appreciate the service and

They did great work I really appreciate the service and my car thank you so much.

Jan 17, 2023

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I love the car I got from these guys, and the service was

I love the car I got from these guys, and the service was the best I’ve ever had when buying a car.

Jan 02, 2023

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The BEST EVER.

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..

Nov 18, 2022

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I found my dream truck!

I found my dream truck!!! We made an appointment to drive test and check out this beautiful jeep wrangler Sahara . Holly was amazing, a flawless transaction of buying this beautiful used truck. She walked us through the process so easily. Professional all the way to the finance department. I highly recommend Lythia.

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 8 years 7 months
Industry Experience 21 years 1 months
Recent Reviews

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

Mar 14, 2023

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Dan was thorough in assisting us on the phone, and later

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.

Mar 14, 2023

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From the moment I walked in the front door I had amazing

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Mar 04, 2023

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Everytime that I have called or needed assistance I have

Everytime that I have called or needed assistance I have always spoken to someone who is so friendly. Lance in the service department was absolutely amazing.

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Dan Dunham

Dan Dunham

Master Sales Associate

61 Reviews
Certified
Contact Me
Dealership Experience 2 years 2 months
Industry Experience 33 years 7 months
I’ve been in the car business for over 30 years. My motto has always been to treat customers the same as I’d want to be treated if I went to buy a vehicle. In short I take great care of my customers and make every attempt to make the car buying process a simple one. Please reach out and I’ll do my best to help you find the perfect vehicle.
Recent Reviews

Mar 14, 2023

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Dan was thorough in assisting us on the phone, and later

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.

Mar 14, 2023

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From the moment I walked in the front door I had amazing

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Mar 06, 2023

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The person that helped me was very Rude and very

The person that helped me was very Rude and very inconsiderate. I will never come back here.

Mar 04, 2023

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Everytime that I have called or needed assistance I have

Everytime that I have called or needed assistance I have always spoken to someone who is so friendly. Lance in the service department was absolutely amazing.

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Ryan Ferris

Ryan Ferris

Assistant Sales Manager

59 Reviews
Certified
Contact Me
Dealership Experience 2 years 2 months
Been in the business for a few months and love hooking people up with great deals on awesome cars and trucks. Avid outdoorsman, family man, and dedicated to my craft. Come by and let me show you how easy it is to buy a car here.
Recent Reviews

Mar 24, 2023

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Great hospitality while in the process of the vehicle

Great hospitality while in the process of the vehicle purchase. awesome service and front desk is always answering Calls promptly.

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Mar 24, 2023

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Great to work with.

Great to work with. Salesman gave us a lot of options to work with, within or budget.

Mar 20, 2023

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Very nice people, they helped us a lot with the price

Very nice people, they helped us a lot with the price gave us a good deal they made sure we were happy and comfortable with everything. Would go back again!

Mar 20, 2023

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Easy to work with.

Easy to work with. Didn't waste my time running back and forth to get me the price I wanted.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Mar 19, 2023

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They have always been helpful and friendly.

They have always been helpful and friendly. They listen to and address all my concerns.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Mar 06, 2023

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Refused to do a factory warranty engine replacement on my

Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!

Mar 06, 2023

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Ryan was great and met all needs until my car was off the

Ryan was great and met all needs until my car was off the lot hard to get ahold of after the purchase was complete. I had issues and getting him to return my call was impossible… I am still working through those issues and have to say I am Less than impressed after my purchase…. Also the detailing on the car was less than superb, I am still unwrapping and fining plastic throughout the car…

Feb 23, 2023

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I've gotten 10 cars here at Reno Lithia Hyundai and Brian

I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else

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David Diaz

David Diaz

"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Contact Me
Dealership Experience 2 years 4 months
Industry Experience 4 years 4 months
Since getting into the car business I have built a solid reputation and book of business by helping first-time car buyers and people with challenged credit get into the car they need... then into the car of their dreams. Specializing in challenged credit and first time buyers takes a combination of the right lenders, and the right inventory... and I have both. Don't let an inexperienced sales person drag you through a process wrought with frustrations, come see me, let's find you a car you can see yourself driving, and leave the rest to me. You'll be happy you did!
Recent Reviews

Mar 24, 2023

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WORST CAR DEALERSHIP IN RENO!

WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!

Mar 21, 2023

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Lithia was a wonderful and eye-opening experience.

Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.

Mar 11, 2023

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The staff was great, however, I was asked to update the

The staff was great, however, I was asked to update the dashboard software myself when I brought it in and not to “do it again” when my car got its tire punctured by a random rock. Not to mention I’ve had several electrical issues immediately with the car since driving it off the lot after it’s “inspection”.

Jan 19, 2023

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Super customer service I will always come back to Lithia

Super customer service I will always come back to Lithia to buy my car. Thank you

Jan 10, 2023

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Pushy sales.

Pushy sales. Dealership did not follow through on service appt. I called SEVERAL times requesting to speak with a manager and NOT EVEN THE COURTESY of a return call. I will NOT recommend this dealership and will notify the National Education Association since they referred me.

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Michael Costello

Michael Costello

Product Specialist
Contact Me
Dealership Experience 2 years 4 months
Industry Experience 35 years 6 months
I've been in the Reno-Sparks area for over 33 years helping people with challenged credit in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

Mar 07, 2023

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They were able to really do some “magic tricks” with my

They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!

Mar 06, 2023

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Found a good vehicle at a good price online but on going

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.

Jan 09, 2023

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I'm 64, and have lived in this town for 45 years.

I'm 64, and have lived in this town for 45 years. The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealerships in town claimed to be able to help me, that they can do what no other dealership in town can do for me, then I never hear back from them and when I followed up with them, I was either treated like a Lepper or flat out ripped off and lied to.... UNTIL... Michael Costello at Lithia Hyundai! He is my hero! Michael listened to me, didn't blow smoke or try to talk circles around me like a typical salesman does. He was kind, considerate and treated me with the respect due. He is in charge of the Fresh Start program to help people like me get a decent car and boy did he. He worked with me to get a do-able down payment, a car payment I can afford and I picked the car. Not them. I got what I wanted. No settling. I have been very ill and his consideration for that and the fact I had no car at all, was very sweet. He arranged to have my car brought to my home where I signed the papers. I did not have to spend 1 minute of this at the dealership. His co worker Kirby was so kind as well showing me what I needed to sign. I now have a beautiful, fully loaded, 2014 Jeep Grand Cherokee. Its a dream for me. If you want to be treated like a human being, know they got your back and really do want to help you find your way, not just make a sell, the you need to go to Lithia Hyundai and ask for Michael Costello. You will not be sorry. Thanks Michael and team. I love my truck!

Jan 02, 2023

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The sales person listed is not who sold us the car, but

The sales person listed is not who sold us the car, but everyone we worked with was great! My daughter test drove a bunch of cars over a couple of days and she’s very happy with her choice!

Dec 30, 2022

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Good experience, friendly staff.

Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.

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Hannah Choquette

Hannah Choquette

Business Development Lead
Recent Reviews

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Mar 04, 2023

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Excellent customer service, quick, sincere and helpful.

Excellent customer service, quick, sincere and helpful. Found a cehicle that fit my needs. Badass!!!

Feb 23, 2023

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I've gotten 10 cars here at Reno Lithia Hyundai and Brian

I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else

Dec 30, 2022

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Awful customer service, pushy behavior, didn’t even give

Awful customer service, pushy behavior, didn’t even give the car with gas, it needed a service check because the need service light was on, had no floor mats, only one key, they did not care about us one bit. The negotiation process was awful. We were there for 6 hours even after picking a car within 30 min. Tried to raise our interest rate because we didn’t want thousands of dollars in extra warranties when the car already came with a warranty. Overall awful! They also ran my credit 7 times and shot my credit score down. They also wrote my name as my middle name in the credit application and caused a bunch of issues in my credit report.

Dec 29, 2022

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Devin tried to save us money and answered all our

Devin tried to save us money and answered all our questions. Devin was patient and informative

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Jeremy Olsen

Jeremy Olsen

Service Manager

47 Reviews
Certified
Recent Reviews

Mar 06, 2023

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Lance was great as always.

Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service

Mar 06, 2023

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Refused to do a factory warranty engine replacement on my

Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 29, 2023

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The service department has horrible communication.

The service department has horrible communication. They basically called me a liar and didn't believe me. There advisor are rude.

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Chris Clark

Chris Clark

Credit Specialist
Contact Me
Dealership Experience 2 years 9 months
Industry Experience 28 years 5 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

Feb 09, 2023

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This dealership has been wonderful with everything.

This dealership has been wonderful with everything. It has been easy and a pleasure to work with them.

Feb 05, 2023

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Great customer service all around.

Great customer service all around. Very happy with my salesman, he was extremely easy to work with.

Jan 08, 2023

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Had a great experience buying our car through Lithia of

Had a great experience buying our car through Lithia of Reno! From price to to all personnel, awesome!

Jan 02, 2023

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The BEST EVER.

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..

Dec 30, 2022

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Good experience, friendly staff.

Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great.

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

Mar 12, 2023

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The service and this establishment was impeccable and all

The service and this establishment was impeccable and all handled in a very timely manner. Lance was amazing. I would recommend this service to anybody.

Mar 06, 2023

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Lance was great as always.

Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service

Mar 04, 2023

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Everyone is very caring and loving I would recommend you

Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.

Jan 08, 2023

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Amazing place i love it the service was nice i am glad i

Amazing place i love it the service was nice i am glad i chose this place

Jan 06, 2023

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Best dealership in Reno!

Best dealership in Reno!!! Best service department you could ask for. Everyone is super helpful and always willing to go the extra mile!!!

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 15, 2023

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I was there to get my brakes done, SO far so good.

I was there to get my brakes done, SO far so good. Will be in to do my rear ones soon.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Feb 10, 2023

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Meet my needs when I thought my warranty wouldn't be

Meet my needs when I thought my warranty wouldn't be covered fixed my jeep quickly

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Contact Me
Dealership Experience 2 years 3 months
Industry Experience 19 years 9 months
Se habla español. ¿Tiene un buen trabajo y no tiene crédito pero quiere o necesita un automóvil? ¡Soy tu hombre! ¿No tienes un número de seguro social pero tienes ITIN? ¡Soy tu hombre!
Recent Reviews

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

Mar 19, 2023

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first dealership i’ve ever purchased a car from, it was

first dealership i’ve ever purchased a car from, it was easy and quick and they were all very helpful !

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

Dec 07, 2022

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Efran Gonzalez and the whole Hyundai crew are always so

Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!

Dec 03, 2022

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Very professional dealership I enjoy working with Kirby

Very professional dealership I enjoy working with Kirby in Sales Mountain service Steve the death person, Tom, the sales manager, great team great people thank you

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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist

35 Reviews
Certified
Contact Me
Dealership Experience 1 years 2 months
Industry Experience 5 years 10 months
Tired of putting good money into a bad car? Let's change that! I specialize in helping people with challenged credit get out of their old money pit and into a new or newer car. Don't waste one more red cent, let's rebuild your credit and get you into a good car TODAY!
Recent Reviews

Mar 24, 2023

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I am and forever have been and will be a loyalty customer

I am and forever have been and will be a loyalty customer since 2003. Addicted.

Mar 20, 2023

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Lithia as a whole was great and the best car buying

Lithia as a whole was great and the best car buying experience I’ve ever had. Lucas was really the star and the best part of my experience. The guy has personality like crazy and could have sold me anything on the lot. He knew about the dealership, knew the inventory, knew about the vehicles, and was beyond friendly. I walked into the building and he was the first one up, shook my hand, and took me to see what I wanted. He was personable, friendly, and helped make the buying process easier than I’ve ever had it before.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Feb 26, 2023

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Bought my son a new used truck very happy with all

Bought my son a new used truck very happy with all involved. Very professional and very easy to speak with . Did not talk down to us like I have experienced at other dealerships.

Feb 15, 2023

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A wonderfully accomodating and smooth experience with

A wonderfully accomodating and smooth experience with mindful and personalble professionals! I love my 2021 Santa Fe! Thank you!

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Jan 14, 2023

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It was a bit difficult to get a live person to set up

It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory.

Dec 07, 2022

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Efran Gonzalez and the whole Hyundai crew are always so

Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!

Dec 06, 2022

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This particular dealership was more than willing to work

This particular dealership was more than willing to work with my low credit and sit down and explain to me how to build more credit for my future. So they not only helped me in to a rather decent looking and very safe vehicle, they were also concerned with helping me make the right decision to move forward. Thank you to the team at Lithia Hyundai of Reno.

Oct 08, 2022

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Everyone is great especially Ryan Ferris and Ray Reyes,

Everyone is great especially Ryan Ferris and Ray Reyes, thanks keep up the good work!

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 11, 2023

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Very reliable servI’ve And personel are very friendly and

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 20, 2023

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Everyone was inviting in this dealership upon arrival and

Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 7 years 7 months
Industry Experience 34 years 2 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 33+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Mar 15, 2023

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I dislike this dealership a lot.

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Mar 06, 2023

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Refused to do a factory warranty engine replacement on my

Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

Jan 14, 2023

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The dealership was awesome very clean and the service was

The dealership was awesome very clean and the service was very good too I got helped out super quick and in a polite manner not just wanting to sell me a car but what I wanted also the person I believe his name was Erick was training and was done in a way that was great too would recommend going again if I need a different car or know somone who does

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Bryan Mazariegos

Bryan Mazariegos

Service Technician
Recent Reviews

Mar 04, 2023

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Everyone is very caring and loving I would recommend you

Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Feb 06, 2023

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Fantastic place to get you car service.

Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 20, 2023

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Everyone was inviting in this dealership upon arrival and

Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!

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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
Recent Reviews

Mar 06, 2023

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Very disappointed with the diagnosis of my CV boots I was

Very disappointed with the diagnosis of my CV boots I was told left side when it was the right side that needed to be replaced

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Feb 15, 2023

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Friendly staff.

Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 21, 2023

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They’re very friendly there and they do a great job.

They’re very friendly there and they do a great job., I purchased my car there and that’s where I take it for service

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Gio Castro

Gio Castro

Service Technician
Recent Reviews

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 15, 2023

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I dislike this dealership a lot.

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 20, 2023

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Everyone was inviting in this dealership upon arrival and

Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!

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Hai Ngo

Hai Ngo

Service Techician
Recent Reviews

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 11, 2023

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Very reliable servI’ve And personel are very friendly and

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 08, 2023

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Amazing place i love it the service was nice i am glad i

Amazing place i love it the service was nice i am glad i chose this place

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Contact Me
Dealership Experience 7 years
Recent Reviews

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Nov 26, 2022

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Had decent credit and Dez help me a lot, on finding a car

Had decent credit and Dez help me a lot, on finding a car I can afford, and helped me get financed. Lots of help with the financial guy to helped me bring down the payment and the APR.

Nov 23, 2022

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Staff take good care of you and help you out a lot to

Staff take good care of you and help you out a lot to finance a car.

Nov 11, 2022

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I was greeted right away meet with Dylan Cluney whom

I was greeted right away meet with Dylan Cluney whom introduced me to David Diaz who was an awesome salesman, very personable, knowledgeable about my car that he sold me. I appreciated being made to feel important and that I was important. Thank you all

Sep 29, 2022

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Quick, efficient, professional.

Quick, efficient, professional. Always a get the best service from here. Will keep coming back.

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Dawn Arguello

Dawn Arguello

Asst Parts Mgr
Recent Reviews

Jan 02, 2023

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The BEST EVER.

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..

Dec 18, 2022

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Great service staff in sales also, will be back again, we

Great service staff in sales also, will be back again, we are in love with hyundia

Nov 26, 2022

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Sorry I will not write a review for your service

Sorry I will not write a review for your service department Thanks Dave and Shirley

Nov 21, 2022

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Lithia Hyundai of Reno has always provided great service

Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I receive in the parts department and for oil changes and repairs. But I never do. It's time I cleared my conscience. These folks have always treated me fairly and professionally. My 2014 Elantra GT has been a pleasure to own for 8 years, thanks to Matt F. and the Service and Parts departments at Lithia Hyundai of Reno. 👍🙂👌

Nov 16, 2022

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Outstanding dealer, sales, service, and management are

Outstanding dealer, sales, service, and management are top notch. I will definitely buy my next vehicle there and services.

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Drea McGiffin

Drea McGiffin

Business Development Admin
Dealership Experience 2 years 4 months
Industry Experience 2 years 4 months
Recent Reviews

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

Jan 24, 2023

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The service center is awesome.

The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service.

Jan 21, 2023

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They’re very friendly there and they do a great job.

They’re very friendly there and they do a great job., I purchased my car there and that’s where I take it for service

Jan 20, 2023

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Everyone was inviting in this dealership upon arrival and

Everyone was inviting in this dealership upon arrival and the waiting areas were very clean!

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Paydon Chambers

Paydon Chambers

Product Specialist
Contact Me
Dealership Experience 11 months
Industry Experience 11 months
Recent Reviews

Mar 21, 2023

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Lithia was a wonderful and eye-opening experience.

Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.

Mar 07, 2023

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They were able to really do some “magic tricks” with my

They were able to really do some “magic tricks” with my credit. I figured I was wasting my time when I went to the dealership and thought, I’m in the mood for a joke, a good laugh. I took a chance at that. I didn’t think it was possible but miracles do happen, obviously. These gracious and intelligently, skilled people knew just how to work it and make it possible. Thanks to Paydon for his persistence, Mike for his miraculous, magic trick and Brian for his expedient skills. It’s completely astonishing and amazing and well worth it! Awesome!!

Mar 06, 2023

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Found a good vehicle at a good price online but on going

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.

Mar 06, 2023

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Bryan Ogg was amazing and helpful and also hilarious.

Bryan Ogg was amazing and helpful and also hilarious. He got my kid into a nice little low mileage Hyundai for only $240 a month! I didn’t think I would be able to finance much with my mediocre credit but he got us a 7% APR. We were in and out in no time and so happy with the purchase

Feb 11, 2023

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They were helpful and made the process quick and easy.

They were helpful and made the process quick and easy. I appreciated working with them

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Otto Sandoval-Carpio

Otto Sandoval-Carpio

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Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 06, 2023

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