Staff
Service
Lance Smith
Service Advisor
Tabatha Culver
SERVICE ADVISOR
Matt Franceschini
Service Advisor
Donald Ostrom
Service Advisor
Cuong Ngo
Service Techician
Everett Clunie
Lube Techician
Jeremy Olsen
Service Manager
Gio Castro
Service Technician
Hai Ngo
Service Techician
Chantel Kaminskaya
Assistant Service Manager
Bryan Mazariegos
Service Technician
Otto Sandoval-Carpio
Detailer
Drea McGiffin
Business Development Admin
Finance
Bryan Ogg
Finance Manager
Christopher Osorio
Finance Manager
David Lennox
F&I Manager
Devin Rogers
Finance Manager
Sales
Holly Jensen
Certified Product Specialist
Matt Ashton
Assistant General Manager
Tony Roach
Product Specialist
Mathew Reed
Product Specialist
PJ Pourjami
Product Specialist
Larry Farrell
Business Development Admin
Michael Costello
"Fresh Start" Challenged Credit Manager / 800BadCredit.Com Manager
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Dan Dunham
Master Sales Associate
Ryan Ferris
Product Specialist
Chris Clark
Credit Specialist
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Larry Satica
Product Specialist
Kirby McMahon
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Amy Smith
Business Development Admin
Desmond Carolino
Product Specialist
Joshua Clunie
Business Development Admin
David Flyr
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Paydon Chambers
Product Specialist
Darren Toomer
Inventory Manager
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Dustin Snider
General Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Administration
Hannah Choquette
Business Development Lead
Erin Snider
Dealership Accountant II
Iris Flores-Garcia
Business Development Lead
Kim Murillo
Business Development Admin
Gaby Temprano
Business Development Admin
Maegan Minetto
Service Business Development Admin
Parts
Dawn Arguello
Asst Parts Mgr
Robert Thomas
Parts Advisor
Internet
Eli Ledezma
Business Development Admin
Lance Smith
Service Advisor
Sep 26, 2022
I have been going to that dealership for over 10 years
I have been going to that dealership for over 10 years great people work there and the service department is great
Sep 24, 2022
Everyone is so helpful and very knowledgeable of the
Everyone is so helpful and very knowledgeable of the service they offer. I would recommend they to my friends
Sep 22, 2022
I have been coming here for 13 years and have had an
I have been coming here for 13 years and have had an enjoyable experience every time. The advisors are friendly and very knowledgeable. They get you in and out as fast as possible and they don’t “find” things wrong so you pay more. I’ve had that happen at another big name dealership. I would buy another Hyundai on my service experiences alone. The cars are great also.
Sep 22, 2022
Lance was super nice and helpful.
Lance was super nice and helpful. He made the experience great and effortless. It also didn’t take that long, only about an hour.
Sep 18, 2022
So pleased w our service writer, Lance.
So pleased w our service writer, Lance. He definitely goes the extra to make sure all concerns are looked after. He keeps us well informed, does a great job answering questions and follow thru could not be better. An over the top asset to Lithia Hyundai. Five stars to Lance in Service!
Tabatha Culver
SERVICE ADVISOR
Sep 26, 2022
I have been going to that dealership for over 10 years
I have been going to that dealership for over 10 years great people work there and the service department is great
Sep 22, 2022
I have been coming here for 13 years and have had an
I have been coming here for 13 years and have had an enjoyable experience every time. The advisors are friendly and very knowledgeable. They get you in and out as fast as possible and they don’t “find” things wrong so you pay more. I’ve had that happen at another big name dealership. I would buy another Hyundai on my service experiences alone. The cars are great also.
Sep 19, 2022
Great service and people, they are always helpful and
Great service and people, they are always helpful and courteous they make coming to a service department easy
Sep 18, 2022
I wish they cared as much about service as they did about
I wish they cared as much about service as they did about sales. Very underwhelmed by this last service experience. The communication was lacking between them internally as well as to me the customer. Had to get the manager involved to resolve. It shouldn't be that way.
Sep 18, 2022
This Dealership is awesome and treats you with decency
This Dealership is awesome and treats you with decency and respect. If you have a problem or an issue they do whatever they can to help figure it out. Chris Clark is a great guy and does his very best to male the process as painless as possible. Ther service department is very customer oriented and does there very best to take care of the customer first !!!
Matt Franceschini
Service Advisor
Sep 17, 2022
Great experience when we did our first service.
Great experience when we did our first service. Quick and professional, you can wait there if you so wish
Sep 17, 2022
Always fair, honest, friendly service.
Always fair, honest, friendly service. I purchased my last 2 vehicles here, and they are only serviced at this location.
Sep 16, 2022
Everyone on the team was very friendly, informative and
Everyone on the team was very friendly, informative and helpful. All my questions were considered and answered, made me feel comfortable.
Sep 15, 2022
Everyone is very friendly.
Everyone is very friendly. The staff has been there a long time. If someone sees you waiting someone else steps in to see what you need if the person you need is busy.
Sep 15, 2022
Lance is always professional and helpful and does perfect
Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise
Bryan Ogg
Finance Manager
Sep 26, 2022
My experience with the purchase of my Hyundai was
My experience with the purchase of my Hyundai was phenomenal. Lithia of Reno staff was respectful and patient and I could not have asked for a better experience!
Sep 25, 2022
Sold me a vehicle that doesn't work properly and said it
Sold me a vehicle that doesn't work properly and said it did and assured me that it is road worthiness which in face it isn't. I can't even take the vehicle on the highway. I will be looking legal options because this isn't right. I wasn't even asked if I wanted to test drive it, they didn't even show me vehicle other then the one they sold.
Sep 17, 2022
I liked the friendliness of the Employees and willingness
I liked the friendliness of the Employees and willingness to work with me financially. I did ask for help in regards to 2-3 different things and I was told I would be contacted and be got an answer or response from 2 different people there; which would lead me hesitant to give a referral.
Sep 02, 2022
Everyone was amazing and made my purchase so easy.
Everyone was amazing and made my purchase so easy. I would recommend these guys to anyone.
Aug 29, 2022
They’re always very friendly and courteous.
They’re always very friendly and courteous. They take care that my wait time is limited. And I’ve always loved the vehicles I get!
Christopher Osorio
Finance Manager
Aug 20, 2022
Poor customer service.
Poor customer service. Will show you vehicles that are the opposite of what you asked to see. Will price gouge. Takes weeks to get into the mechanics.
Aug 12, 2022
Service center is amazing and very helpful.
Service center is amazing and very helpful. They are always will to go the extra mile to help.
Aug 06, 2022
Everyone was kind and courteous, helpful with questions,
Everyone was kind and courteous, helpful with questions, but several I had were never addressed, though they can wait until my next service.
Jul 20, 2022
Great sales people and amazing service department.
Great sales people and amazing service department. I bought my third vehicle from this dealership.
Jul 17, 2022
Tony Roach gave us a great deal on a brand new 2022
Tony Roach gave us a great deal on a brand new 2022 Hyundai Palisade and we can't be happier.
David Lennox
F&I Manager
Sep 24, 2022
You're a good dealership, you're practicing a good
You're a good dealership, you're practicing a good communication. I really appreciate your business. Just keep up the good work 👏.
Sep 16, 2022
Everyone on the team was very friendly, informative and
Everyone on the team was very friendly, informative and helpful. All my questions were considered and answered, made me feel comfortable.
Sep 11, 2022
Always knowledgeable and helpful.
Always knowledgeable and helpful. Do what they promise. Had to have a new engine and did it in record time.
Sep 11, 2022
Most of the guys that work here are super nice and
Most of the guys that work here are super nice and helpful. I would go back
Sep 01, 2022
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Had a wonderful experience and was kept informed of every step.
Holly Jensen
Certified Product Specialist
Aug 29, 2022
They’re always very friendly and courteous.
They’re always very friendly and courteous. They take care that my wait time is limited. And I’ve always loved the vehicles I get!
Aug 25, 2022
Sales person (Holly), was awesome.
Sales person (Holly), was awesome. Responsive to our needs and extremely helpful. Finance was not helpful, and sandbagged us with “mandatory” extras, including 3rd party GPS subscription I specifically tried to decline. Extra up charge was ~$750, on top of $10k(!!) above MSRP for an Ioniq 5. Service department was crap, and never heard back after the sale regarding some concerns (wireless charger made phone EXTREMELY HOT). To reiterate, salesperson was awesome.
Aug 25, 2022
Did not tell me my options until I asked them if I could
Did not tell me my options until I asked them if I could do a less expensive alternative, then said oh sure you can certainly do that. Also called me to tell me needed to change cabin air filter and if I wanted they could clean the entire system for me, for even more money- never said I needed it done! I called 2 other places that service Hyundais and they quoted me much lower cost to do same work and both said they highly doubted I needed my air filter changed with such low mileage and certainly not the entire system. I felt that this service department tried to taken advantage of me as a female and were looking to increase their profit by overcharging and suggesting services that were not necessary. I won’t return here for service or sales. Also was called the night before by a sales person from the dealership asking if I wanted to trade my car in when I came in for service and I I said I just got my car and he said well he would see me in the morning to try to see if they could change my mind. I gave my phone number to the service department not the sales department! Totally slimy business tactics here!
Aug 03, 2022
Very friendly and willing to help.
Very friendly and willing to help. Everyone was very inviting. And was willing to do whatever they could to make me Happy 😊
Jul 07, 2022
they had great service and i enjoyed my experience.
they had great service and i enjoyed my experience. as a first time car buyer i was very intimidated and hesitant, but Holly was extremely helpful and kind! made the process less daunting and more enjoyable. did not end up purchasing from them but was glad i visited and tested vehicles here.
Matt Ashton
Assistant General Manager
Aug 25, 2022
We have always found this dealership to be courteous and
We have always found this dealership to be courteous and knowledgeable when it comes to servicing our cars. Never had a bad experience. We would highly recommend them.
Aug 17, 2022
Always absolutely great.
Always absolutely great. Lived in Reno 27 years and the Reno Lithia Hyundai service department is by far the best I’ve gone to. Tabatha Culver my service advisor knows her stuff and is knowledgeable and professional. Cuong the mechanic who exclusively works on my two Hyundai’s is just a super good mechanic. I have all the confidence in Tabatha and Cuong. One thing that really stands out compared to other dealerships is they’re honest. They are excellent at evaluating problems and discussing it with me. The service department here is the reason I bought another Hyundai in 2018. I’m very happy with it.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Aug 12, 2022
I gave them 3 stars because they replaced my engine,
I gave them 3 stars because they replaced my engine, which died while I was there on vacation. They lose 1 star because their communication skills are severely lacking. They lose another star for ignoring my calls. Neither the service rep or his boss will return my calls and texts.
Aug 12, 2022
I've been going to get my Hyundai serviced here for two
I've been going to get my Hyundai serviced here for two years and I've never had a bad experience until today. At first, I was seen by Matt Franceschini who was the most honest and caring service advisor I've ever met. I could trust my car with him and not worry about it at all. But recently, I started getting assigned to a new service advisor and the first few visits went great. But today, I went in for a regular oil change at around 11:40 AM. I was waiting there until 3:20 PM with still no word about my car. I would see multiple groups of people that would get here after me get their cars and leave, some of them were given their keys back by the same service advisor that helped me out. Of course, I never wanted to be pushy but enough was enough so I went up to the desk. When the service advisor saw me, he didn't say a word to me but grabbed my keys out of nowhere and sat down, which made me wonder just how long my car was ready for. Maybe he called me and I didn't hear, but he didn't mention any of that. The first thing he said was about how poorly my car was running and just how much more services it needed. Not only that but another service advisor who I've never met chimed in and said, "when I drove your car in I could tell how many things were wrong with it". That is the last thing I wanted to hear after waiting 4 hours for a $50 oil change. I do want to note that the rest of the staff was amazing, as I had countless employees come up to me and ask if I needed water or any snacks, and I also want to recognize Matt Franceschini, as he is truly the only service advisor that I've seen genuinely care about things other than money. This new gentleman and the other female service advisor has left me with such a bad taste in my mouth that I would never take my business here nor would I ever recommend this dealership or any associated dealerships.
Devin Rogers
Finance Manager
Sep 17, 2022
Was lied to on the phone by Devin about the equity I had
Was lied to on the phone by Devin about the equity I had in my vehicle, set up an appointment for a possible trade in the following Friday and Devin wasn't even in the dealership for the day.
Sep 17, 2022
Ryan was professional, personable, and easy to work with.
Ryan was professional, personable, and easy to work with. He explained everything thoroughly. He kept in constant contact with us throughout the process of buying our Palisade. Ryan is an excellent representative for your company. He made buying our car enjoyable. Devin was, as well, a good communicator, explaining everything thoroughly and clearly. Thank you.
Sep 15, 2022
Payton in sales was great and listened to everything I
Payton in sales was great and listened to everything I wanted. I would recommend him to anyone
Sep 15, 2022
The employees their where very respectful they took their
The employees their where very respectful they took their time to help me and my family to find our perfect family and we would definitely recommend them to family and friends
Aug 29, 2022
Easy and able to explain every detail to me 100l times
Easy and able to explain every detail to me 100l times over. Super helpful on the finance department and sales litterally called me every week after I got the car and every day almost before I got the car.
Tony Roach
Product Specialist
Jul 30, 2022
A relaxed mood and transparent dealing made me feel
A relaxed mood and transparent dealing made me feel comfortable throughout the conversation and purchase.
Jul 17, 2022
Tony Roach gave us a great deal on a brand new 2022
Tony Roach gave us a great deal on a brand new 2022 Hyundai Palisade and we can't be happier.
Jun 25, 2022
The people were fantastic to work with, I am a little
The people were fantastic to work with, I am a little disappointed with the cleaning and detailing. That could have been considerably better.
Jun 14, 2022
The people that I came into contact with were absolutely
The people that I came into contact with were absolutely great from the moment I stepped on the lot. It was overall a good experience.
May 16, 2022
They handled everything professionally and I’m very happy
They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.
Dylan Clunie
General Manager
Sep 01, 2022
Price gouging dealership!
Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over full you will be emailing and calling to buy a 3rd vehicle... NEVER AGAIN... I will just keep collecting my lifetime oil changes ( best $500 ) I ever spent 10 years ago... Reno lithia hyundai will never see another dime or kind word from me.
Aug 27, 2022
They're super friendly and knowledgeable and always
They're super friendly and knowledgeable and always provide me with great customer service. I would recommend them to anyone.
Aug 20, 2022
Poor customer service.
Poor customer service. Will show you vehicles that are the opposite of what you asked to see. Will price gouge. Takes weeks to get into the mechanics.
Jul 28, 2022
I truly appreciate this dealer’s help.
I truly appreciate this dealer’s help. My credit is not that great yet they helped me. I’d recommend them in a heartbeat. They were polite and helpful to me every step of the way. I felt extremely comfortable with them. I must say… I felt welcomed. This is my third and last attempt to submit this statement. I work a lot of hours and I didn’t like getting to the end of this review to only battle with a password.
Jul 11, 2022
Larry helped me find a car that worked for my needs, he
Larry helped me find a car that worked for my needs, he worked hard to get everything in order to get me out of there in a decent timeframe and continues to check in to make sure everything is fine with the vehicle. Tom did everything possible to earn my business, I am happy I bought my car with them and I will continue my cars service with them for years to come.
Mathew Reed
Product Specialist
Sep 26, 2022
My experience with the purchase of my Hyundai was
My experience with the purchase of my Hyundai was phenomenal. Lithia of Reno staff was respectful and patient and I could not have asked for a better experience!
Sep 01, 2022
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Had a wonderful experience and was kept informed of every step.
Aug 11, 2022
Awesome except that after I got my car I realized it
Awesome except that after I got my car I realized it smelt like weed. Nice
Jul 06, 2022
They made my appointment quick and painless.
They made my appointment quick and painless. Came in and let them know what I wanted and they helped me achieve this.
Jul 03, 2022
I’m going to leave a very brief review, because I’ve told
I’m going to leave a very brief review, because I’ve told this story plenty of times. I purchased a 2017 Ford, and I knew going in there may be a few issues. In a span of a month the key to the car didn’t work, there was a major oil leak, a transmission issue, a battery voltage issue, and one of my headlights didn’t work. The salesman also took advantage of having my phone number for all the incorrect reasons. I’ve dealt with multiple managers, other car dealerships, multiple corporate agents. The management has no idea what their doing because when they finally took my vehicle and gave me a rental for the time being, multiple service agents were asking me to bring in my vehicle when it was the manager who ordered them to pick it up. The lack of communication on all ends is unbelievable. The management team and their “sharks” are extremely disrespectful. Yes, a salesman called him and all the workers sharks due to their drive. I’m still in the process of getting this whole thing taken care of and it’s been extremely frustrating. Another Lithia dealership called me because they somehow heard what had happened, and they told me they were embarrassed as xxxx on behalf of them and I would be too.
PJ Pourjami
Product Specialist
Sep 13, 2022
The service center was okay they didn’t really help me
The service center was okay they didn’t really help me when I needed it in the beginning with a rental car. There was a lot of miss communication. As for the car dealership 0/10 they saw I was bringing in my car to be serviced and wanted me to trade it in Ryan the sale man said he would only run my credit through just the dealership and I had 10+ companies/banks running my credit on my report, and still have banks sending me mail about running my credit over a month later.
Sep 01, 2022
Excellent at taking care of us when we went to buy the
Excellent at taking care of us when we went to buy the car. Overall very good experience. Kudos to PJ who helped me through out the process, even after buying the car.
Aug 10, 2022
You guys are awesome, so courteous and professional.
You guys are awesome, so courteous and professional. Lance has always taken care of me with outmost respect and professionalism.
Jul 30, 2022
PJ my salesman was excellent in his representation of
PJ my salesman was excellent in his representation of your company and inventory and professionalism with us
Jul 28, 2022
I was not really happy didn't get all the information up
I was not really happy didn't get all the information up front. And no one really listened. But what is done is done.
Steve Leveille
Sales Manager
Sep 01, 2022
Price gouging dealership!
Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over full you will be emailing and calling to buy a 3rd vehicle... NEVER AGAIN... I will just keep collecting my lifetime oil changes ( best $500 ) I ever spent 10 years ago... Reno lithia hyundai will never see another dime or kind word from me.
Jul 16, 2022
Efren was our salesman and a great guy he helped to
Efren was our salesman and a great guy he helped to gets in a nice car and he is a very nice man. We want to thank everyone that helped too
Jul 04, 2022
Reno Lithia Hyundai was a mess for me to get my 23,000
Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth full to say about these people but I better just keep it to myself. Would not recommend this place to anyone.
Jul 03, 2022
I’m going to leave a very brief review, because I’ve told
I’m going to leave a very brief review, because I’ve told this story plenty of times. I purchased a 2017 Ford, and I knew going in there may be a few issues. In a span of a month the key to the car didn’t work, there was a major oil leak, a transmission issue, a battery voltage issue, and one of my headlights didn’t work. The salesman also took advantage of having my phone number for all the incorrect reasons. I’ve dealt with multiple managers, other car dealerships, multiple corporate agents. The management has no idea what their doing because when they finally took my vehicle and gave me a rental for the time being, multiple service agents were asking me to bring in my vehicle when it was the manager who ordered them to pick it up. The lack of communication on all ends is unbelievable. The management team and their “sharks” are extremely disrespectful. Yes, a salesman called him and all the workers sharks due to their drive. I’m still in the process of getting this whole thing taken care of and it’s been extremely frustrating. Another Lithia dealership called me because they somehow heard what had happened, and they told me they were embarrassed as xxxx on behalf of them and I would be too.
Dec 21, 2021
everyone went above and beyound to help me accomplish my...
everyone went above and beyound to help me accomplish my goals excellent customer service David, Efren, Mike, Chris O., Steve L. thank you all very much!!!
Larry Farrell
Business Development Admin
Sep 22, 2022
People there Not too friendly.
People there Not too friendly. Lousy service. Service work not performed as promised. In and out.
Sep 16, 2022
Everyone on the team was very friendly, informative and
Everyone on the team was very friendly, informative and helpful. All my questions were considered and answered, made me feel comfortable.
Sep 11, 2022
Most of the guys that work here are super nice and
Most of the guys that work here are super nice and helpful. I would go back
Aug 29, 2022
Easy and able to explain every detail to me 100l times
Easy and able to explain every detail to me 100l times over. Super helpful on the finance department and sales litterally called me every week after I got the car and every day almost before I got the car.
Jun 29, 2022
This dealership is awesome we have bought numerous cars
This dealership is awesome we have bought numerous cars from them and they are always very professional.
Michael Costello
"Fresh Start" Challenged Credit Manager / 800BadCredit.Com Manager
Jun 02, 2022
Fantastic individuals, willing to work with you, a real
Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with
Feb 26, 2022
Was friendly helpful got our deal to go through
Was friendly helpful got our deal to go through expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we love the vehicle. Our 4th Santa Fe
Feb 02, 2022
Friendly fast convenient fun nice warm let’s how many...
Friendly fast convenient fun nice warm let’s how many more adjectives do you need
Jan 06, 2022
This dealer and my sales rep Cherae Cozzi, really went...
This dealer and my sales rep Cherae Cozzi, really went above and beyond to help me find what I was looking for. Cherae has a wonderful personality and took the time to listen to what my needs were and what I was looking for. I'm not big on the high tech stuff and she explained a lot of it to me and made it understandable. I am a big man, basically from injuries suffered during deployment and put on weight, the vehicle that Cherae and Mike chose for me was perfect ! Thank you so much for your great service... From one service member to many... Excellent Job! I will recommend to all my family and friends, Lithia Hyundai of Reno ! ;-)
Jan 05, 2022
Pretty supportive and good communication. They stayed...
Pretty supportive and good communication. They stayed being patient until I make a decision. Very good!
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Sep 25, 2022
Sold me a vehicle that doesn't work properly and said it
Sold me a vehicle that doesn't work properly and said it did and assured me that it is road worthiness which in face it isn't. I can't even take the vehicle on the highway. I will be looking legal options because this isn't right. I wasn't even asked if I wanted to test drive it, they didn't even show me vehicle other then the one they sold.
Sep 15, 2022
The employees their where very respectful they took their
The employees their where very respectful they took their time to help me and my family to find our perfect family and we would definitely recommend them to family and friends
Aug 20, 2022
Poor customer service.
Poor customer service. Will show you vehicles that are the opposite of what you asked to see. Will price gouge. Takes weeks to get into the mechanics.
Aug 04, 2022
They had a nice selection and the sales person did not
They had a nice selection and the sales person did not over pressure me during the negotiation.
Aug 01, 2022
They were very friendly and helpful helping me obtain my
They were very friendly and helpful helping me obtain my auto financing. Thank you david
Hannah Choquette
Business Development Lead
Jun 12, 2022
The customer service is good at Lithia Hyundai.
The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.
Jan 05, 2022
Everyone was very helpful and nice. Would definitely...
Everyone was very helpful and nice. Would definitely recommend them. Would also purchase from them again in the future. Thank you.
Jul 28, 2021
We just purchased a 2021 Santa Fe, this is our 4th Santa...
We just purchased a 2021 Santa Fe, this is our 4th Santa fe since 2003. What more can I say, very dependable, great warranty, and great service!
Jul 18, 2021
The employees are very friendly and helpful. When I...
The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.
Jun 05, 2021
Met Bryan Ogg at a car show inn 2014. He took my wife and...
Met Bryan Ogg at a car show inn 2014. He took my wife and I to the dealership to look at some cars. Worked very hard and was up front and direct. We drove away that night in or first new car from Lithia. Bryan and team have treated us very well over the years. We have purchased 7 vehicles and very satisfied with every purchase. We also get our vehicles serviced here. They are quick, knowledgeable, and experienced. They have earned my trust and appreciation. I cannot express enough of my feelings except that it its a joy to us to visit them. A true experience of Good people that we care for after these years. Some move on and away, we miss them dearly. They have become friends to us. Sincerely, David and Stephanie Harington.
Dan Dunham
Master Sales Associate
Sep 17, 2022
Was lied to on the phone by Devin about the equity I had
Was lied to on the phone by Devin about the equity I had in my vehicle, set up an appointment for a possible trade in the following Friday and Devin wasn't even in the dealership for the day.
Aug 31, 2022
The people are very nice to services always go to my car
The people are very nice to services always go to my car looks great when it’s done
Aug 26, 2022
This dealership was easy to work with and very
This dealership was easy to work with and very accommodating. They were welcoming and not pushy!
Aug 18, 2022
Did not disclose the finance charge and the cost of a SVC
Did not disclose the finance charge and the cost of a SVC contract which covers nothing. After all discussions and time passed, these numbers were not on any of the pages of documents requiring my signature.
Aug 03, 2022
I live my Hyundai Tucson so I upgraded to the Santa Fe
I live my Hyundai Tucson so I upgraded to the Santa Fe and so far really love it
Dustin Snider
General Sales Manager
Jul 04, 2022
Reno Lithia Hyundai was a mess for me to get my 23,000
Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth full to say about these people but I better just keep it to myself. Would not recommend this place to anyone.
Jun 17, 2022
The dealership was very clean and everyone was
The dealership was very clean and everyone was professional especially our sales man Chris Clark. My family has bought 4 cars though him and will not go anywhere else because of him. He is a great asset to the company and face of Hyundai. He makes the experience joyful and you leave feeling like family.
Apr 09, 2022
Working with Sales Manger/ service department to fix
Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.
Mar 06, 2022
Lithia service center is complete with service and
Lithia service center is complete with service and hospitality! They make you feel like family.
Oct 21, 2021
Tony was extremely helpful with my new car purchase. Test...
Tony was extremely helpful with my new car purchase. Test driving was a breeze and able to see if my boys fit.
Ryan Ferris
Product Specialist
Sep 25, 2022
Everybody is so nice.
Everybody is so nice. Thanks! Love my Sante Fe. Did not take very long to get my oil changed, ended up in a new car. Lol
Sep 17, 2022
Ryan was professional, personable, and easy to work with.
Ryan was professional, personable, and easy to work with. He explained everything thoroughly. He kept in constant contact with us throughout the process of buying our Palisade. Ryan is an excellent representative for your company. He made buying our car enjoyable. Devin was, as well, a good communicator, explaining everything thoroughly and clearly. Thank you.
Sep 13, 2022
The service center was okay they didn’t really help me
The service center was okay they didn’t really help me when I needed it in the beginning with a rental car. There was a lot of miss communication. As for the car dealership 0/10 they saw I was bringing in my car to be serviced and wanted me to trade it in Ryan the sale man said he would only run my credit through just the dealership and I had 10+ companies/banks running my credit on my report, and still have banks sending me mail about running my credit over a month later.
Sep 11, 2022
Most of the guys that work here are super nice and
Most of the guys that work here are super nice and helpful. I would go back
Sep 02, 2022
Everyone was amazing and made my purchase so easy.
Everyone was amazing and made my purchase so easy. I would recommend these guys to anyone.
Anthony Mazzone
New Vehicle Manager
Aug 19, 2022
Our experience with Efren Gonzalez has been amazing!
Our experience with Efren Gonzalez has been amazing! Him and his finance department did everything they could to make sure we got into a great car! We are going home today with a 2019 Hyundai Elantra and it is the nicest car a dealership has ever offered us. 10 out of 5 starts for this team!
Jul 04, 2022
Reno Lithia Hyundai was a mess for me to get my 23,000
Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth full to say about these people but I better just keep it to myself. Would not recommend this place to anyone.
Mar 11, 2022
I truly appreciate the care and guidance of Brett in the
I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.
Jan 11, 2022
Holly was amazing highly and would recommend her to...
Holly was amazing highly and would recommend her to anyone who is looking for buy a car.
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Chris Clark
Credit Specialist
Sep 18, 2022
This Dealership is awesome and treats you with decency
This Dealership is awesome and treats you with decency and respect. If you have a problem or an issue they do whatever they can to help figure it out. Chris Clark is a great guy and does his very best to male the process as painless as possible. Ther service department is very customer oriented and does there very best to take care of the customer first !!!
Sep 11, 2022
Great customer service, thanks for heads up when my
Great customer service, thanks for heads up when my maintenance is due! Thank you Tabatha!
Jul 22, 2022
Larry S.
Larry S. was very kind and very knowledgeable about the car and process of buying.
Jul 15, 2022
The staff is courteous and professional.
The staff is courteous and professional. The waiting area is comfortable and stocked with beverages. They keep you notified on the status of your vehicle and complete the work timely
Jul 03, 2022
Friendly staff, listened to me the first time when I said
Friendly staff, listened to me the first time when I said I wouldn’t buy unless it was AWD. There were several RWD versions on the lot, but Chris found us an absolute GEM that happened to be in transit to the dealer. He made sure my windows were tinted, car was clean and my battery was full when we arrived for delivery. Overall, great experience in a crazy market.
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Sep 17, 2022
Car salesmen are pushy and they never leave you also be.
Car salesmen are pushy and they never leave you also be. The one who sold me my car was sending me winky faces over text until my husband asked him to stop. Now we’re not receiving the floor mats we were promised.
Sep 01, 2022
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Had a wonderful experience and was kept informed of every step.
Aug 19, 2022
Our experience with Efren Gonzalez has been amazing!
Our experience with Efren Gonzalez has been amazing! Him and his finance department did everything they could to make sure we got into a great car! We are going home today with a 2019 Hyundai Elantra and it is the nicest car a dealership has ever offered us. 10 out of 5 starts for this team!
Aug 11, 2022
Efren Gonzalez is the most helpful and professional
Efren Gonzalez is the most helpful and professional person you can find at this dealership. He made the buying process so easy and gave me as much details as possible during the process. But not just that, I had to service my vehicle due to a bad part, and he was on top of everything making sure the service team was helping me fix my car as soon as possible. EFRAN made sure that I was not charged for any repairs or diagnostic fees and always kept in touch with me. He is very helpful. I would recommend him to anyone and I would rate him 10/10 anytime. And he speaks Spanish too which is awesome. Keep it up Efran. I’ll definitely buy my next car with you again.
Aug 03, 2022
Efren is awesome.
Efren is awesome. the dealership is awesome. everyone works their hardest to get what you want. i purchased a vehicle 5 months ago, then came back to get another one for my husband, thats just how awesome they are! And i got Snacks!!! Thank you to everyone who helped us get reliable vehicles !
Donald Ostrom
Service Advisor
Sep 15, 2022
Lance is always professional and helpful and does perfect
Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise
Aug 10, 2022
You guys are awesome, so courteous and professional.
You guys are awesome, so courteous and professional. Lance has always taken care of me with outmost respect and professionalism.
Jun 30, 2022
Got me in and out in a timely manner & were very helpful
Got me in and out in a timely manner & were very helpful and courteous period.
Jun 17, 2022
Great service!
Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!
Jun 07, 2022
I love the service from Don Ostrom.
I love the service from Don Ostrom. He is the reason I take my vehicle to Lithia Hyundai of Reno. Every service quote he has given me has been lower than all other quotes, Everything he has ever told me how long service would take has been true. I appreciate how Don communicates. He is patient and straight forward. I have witnessed him working hard to get my car on a rack as soon as possible. Don O. provides detailed answers to all of my questions. I believe he respects my time; probably because he is very efficient with his time. THIS is what I want in automotive service. I love Don O. and Lithia Hyundai of Reno. Very Sincerely, Benjamin H. Martin
Scott Robert
e Commerce Marketing Manager
Sep 18, 2022
I wish they cared as much about service as they did about
I wish they cared as much about service as they did about sales. Very underwhelmed by this last service experience. The communication was lacking between them internally as well as to me the customer. Had to get the manager involved to resolve. It shouldn't be that way.
Sep 01, 2022
Price gouging dealership!
Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over full you will be emailing and calling to buy a 3rd vehicle... NEVER AGAIN... I will just keep collecting my lifetime oil changes ( best $500 ) I ever spent 10 years ago... Reno lithia hyundai will never see another dime or kind word from me.
Aug 27, 2022
They're super friendly and knowledgeable and always
They're super friendly and knowledgeable and always provide me with great customer service. I would recommend them to anyone.
Aug 26, 2022
Scott was very helpful in finding the right car for me.
Scott was very helpful in finding the right car for me. They had it look great for pick up.
Jul 04, 2022
Reno Lithia Hyundai was a mess for me to get my 23,000
Reno Lithia Hyundai was a mess for me to get my 23,000 dollar car from. The car not only has many problems, it already needs new brakes and tires. I’ve only bought the car 3 months ago. I have a mouth full to say about these people but I better just keep it to myself. Would not recommend this place to anyone.
Cuong Ngo
Service Techician
Aug 17, 2022
Always absolutely great.
Always absolutely great. Lived in Reno 27 years and the Reno Lithia Hyundai service department is by far the best I’ve gone to. Tabatha Culver my service advisor knows her stuff and is knowledgeable and professional. Cuong the mechanic who exclusively works on my two Hyundai’s is just a super good mechanic. I have all the confidence in Tabatha and Cuong. One thing that really stands out compared to other dealerships is they’re honest. They are excellent at evaluating problems and discussing it with me. The service department here is the reason I bought another Hyundai in 2018. I’m very happy with it.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Aug 10, 2022
I have taken my vehicles to Lithia Hyundai for the 12
I have taken my vehicles to Lithia Hyundai for the 12 years that I have lived in the area. Lance Smith has been my service consultant for the entire time. Great guy and very knowledgeable. Hai, MY mechanic has been keeping my 1999 Jaguar alive and well for the ten years that I've owned it. Both service managers have been extremely helpful and accommodating. Great place to have your car serviced and maintained.
Jul 28, 2022
Absolutely great service.
Absolutely great service. The service advisor, Tabatha Culver who helps me with my two Hyundai’s is extremely knowledgeable and professional. The mechanic, Cuong does all his work right the first time. Both Tabatha and Cuong take excellent care of my cars, keeps them safe and running great.
Jun 17, 2022
Great service!
Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!
Larry Satica
Product Specialist
Sep 22, 2022
People there Not too friendly.
People there Not too friendly. Lousy service. Service work not performed as promised. In and out.
Sep 17, 2022
Great experience when we did our first service.
Great experience when we did our first service. Quick and professional, you can wait there if you so wish
Aug 26, 2022
This dealership was easy to work with and very
This dealership was easy to work with and very accommodating. They were welcoming and not pushy!
Aug 19, 2022
Salesman were very on top of an adamant about getting me
Salesman were very on top of an adamant about getting me into a vehicle and taking my old one after I had agreed they seem to be less motivated and finishing up said requirements. Sold me a car that sputters at random times has a 3 to 5 second delay when you push the throttle from a light and is showing 23 different codes thrown on my repairsol2 reader. Made no sense why they were willing to come down so much on the Press of the car but now it makes sense. I would not buy from this place without first having a mechanic take a look at it and putting a code reader on it and test driving it for more than a few blocks.
Aug 14, 2022
Very friendly and helpful.
Very friendly and helpful. Larry checked up on me several times to answer any questions.
Everett Clunie
Lube Techician
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Jul 28, 2022
Every time I went to the service center my service was
Every time I went to the service center my service was done very well and I was very pleased.
Jul 15, 2022
I brought my truck here for work, they left it there for
I brought my truck here for work, they left it there for 3 days didn't do anything to it, not even move it. Drained both of my batteries, then lied to me and said that my truck had 14 codes come up, so I should take it somewhere else. Then still charged me for doing nothing to my vehicle. Horrible service experience go somewhere else!!
Jun 19, 2022
Had an oil change as requested on my contract with lithia
Had an oil change as requested on my contract with lithia Hyundai Reno in and out in 25 minutes didn't have to wait long for my truck to get back to what I was doing 🙃
Jun 17, 2022
Great service!
Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!
Erin Snider
Dealership Accountant II
Mar 06, 2022
Lithia service center is complete with service and
Lithia service center is complete with service and hospitality! They make you feel like family.
Feb 28, 2022
Lance Smith has been my guy to go to for over over 10
Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋
Dec 23, 2021
Good services no hustles l like Hyundai car that’s my 2...
Good services no hustles l like Hyundai car that’s my 2 car very happy
Oct 09, 2021
Super responsive, also willing to work with out of town...
Super responsive, also willing to work with out of town customers. Always nice and respectful
Oct 01, 2021
The people there is very nice and understanding when you...
The people there is very nice and understanding when you have a problem with your car.
Jeremy Olsen
Service Manager
Sep 19, 2022
The service manager told us there would be no charge to
The service manager told us there would be no charge to look at our sunroof issue. After keeping our car for a full weekend, the dealer went over the whole car, which is not why we were there. And charged us $170.00. Very unprofessional. We willbuse the service center only if we gave to, but will never buy a car from them.
Sep 18, 2022
Friendly and professional staff all around!
Friendly and professional staff all around! Smooth process every time going in for service. Feels like family.
Sep 15, 2022
Lance is always professional and helpful and does perfect
Lance is always professional and helpful and does perfect job in timely manner. I think he is due for raise
Aug 20, 2022
Total attention to detail, extremely helpful and friendly
Total attention to detail, extremely helpful and friendly and on time and our car runs perfect - will definitely come back
Aug 07, 2022
Always takes car of me and my vehicle!
Always takes car of me and my vehicle! Great staff always helpful and knowledgeable about my car!
Gio Castro
Service Technician
Sep 24, 2022
You're a good dealership, you're practicing a good
You're a good dealership, you're practicing a good communication. I really appreciate your business. Just keep up the good work 👏.
Aug 25, 2022
We have always found this dealership to be courteous and
We have always found this dealership to be courteous and knowledgeable when it comes to servicing our cars. Never had a bad experience. We would highly recommend them.
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Jul 28, 2022
Every time I went to the service center my service was
Every time I went to the service center my service was done very well and I was very pleased.
Jul 06, 2022
This dealership has taken great care of us.
This dealership has taken great care of us. They are helpful and professional! I would definitely recommend them to my friends and family!
Iris Flores-Garcia
Business Development Lead
Apr 08, 2022
They gave us a very good deal and it was a very low
They gave us a very good deal and it was a very low pressure environment.
Jan 04, 2022
What a fantastic experience! The people that work here...
What a fantastic experience! The people that work here are why I’m happy to do business with them. Terrific customer service all the way around. Holly was outstanding with helping us out and had great communication with me. Thank you all so much! Highly recommend!!
Dec 15, 2021
Very nice people ! Super sweet staff Reasonable prices...
Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!!
Dec 01, 2021
I am a man of few words and I am out of them right now...
I am a man of few words and I am out of them right now
Oct 08, 2021
Excelente servicio a la hora de comprar mi vehículo y un...
Excelente servicio a la hora de comprar mi vehículo y un excelente trato dentro y fuera del conccecionario
Kirby McMahon
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Sep 25, 2022
Sold me a vehicle that doesn't work properly and said it
Sold me a vehicle that doesn't work properly and said it did and assured me that it is road worthiness which in face it isn't. I can't even take the vehicle on the highway. I will be looking legal options because this isn't right. I wasn't even asked if I wanted to test drive it, they didn't even show me vehicle other then the one they sold.
Aug 04, 2022
They had a nice selection and the sales person did not
They had a nice selection and the sales person did not over pressure me during the negotiation.
Jul 18, 2022
The directions they gave me for purchasing out of state
The directions they gave me for purchasing out of state was incorrect snd cost me an additional $100 in late tax fees and still have not received title for the car I purchased out right. I trusted them when I should not have. Lessens learned I suppose.
Jun 09, 2022
Absolutely wonderful cusomer service.
Absolutely wonderful cusomer service. Only complaint is service area is small. Very little drive in access
Jun 02, 2022
Fantastic individuals, willing to work with you, a real
Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Sep 11, 2022
Luke our salesman was awesome.
Luke our salesman was awesome. He did everything we asked and much more. We give him 300%
Aug 24, 2022
Good quick and thorough!
Good quick and thorough! I would recommend working with this group of people. Sincerely Peter webster
Aug 11, 2022
I heard nothing but good things about this dealership,
I heard nothing but good things about this dealership, however they sure screwed me. Broken suspension parts, broken header panel causing headlight not to seat properly, bent front passenger door hinges, body damage to bed, ac leak and so forth. Took to a shop to get an estimate. $10,483.41 that is the estimate I got?! I just bought a $60k truck that’s basically junk!! Hyundai won’t help because it was sold as is!!
Aug 06, 2022
For the most part the dealership was fine there were
For the most part the dealership was fine there were occasions though where they weren't much help when I was looking for answers they kept passing the buck or would respond after a call. Needed to call them back several times and then they would not call back in many instances. Finance was initially rude. +++
Jul 30, 2022
Nothing negative to say!
Nothing negative to say!!! Great experience overall! They were all wonderful. Thank you Lithia Hyundai!
Hai Ngo
Service Techician
Aug 13, 2022
attentive , curtious , friendly , took us where we wanted
attentive , curtious , friendly , took us where we wanted to go and picked us up were considert
Aug 10, 2022
I have taken my vehicles to Lithia Hyundai for the 12
I have taken my vehicles to Lithia Hyundai for the 12 years that I have lived in the area. Lance Smith has been my service consultant for the entire time. Great guy and very knowledgeable. Hai, MY mechanic has been keeping my 1999 Jaguar alive and well for the ten years that I've owned it. Both service managers have been extremely helpful and accommodating. Great place to have your car serviced and maintained.
Jun 17, 2022
Great service!
Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!
May 27, 2022
The service department at Reno Lithia Hyundai is the
The service department at Reno Lithia Hyundai is the best. I have been going there since 2015 and the I’m completely pleased. The service manager Matt Ashton and my service advisor Tabatha Culver are extremely professional and knowledgeable.
Mar 25, 2022
Awesome staff!
Awesome staff! They were very personable. I felt like i could ask any questions i needed to. They were willing to educate me on the predicament of my vehicle.
Chantel Kaminskaya
Assistant Service Manager
Sep 15, 2022
Great check in, quick, service was shorter than the
Great check in, quick, service was shorter than the estimated time In and out quickly