Conozca a Nuestro Equipo

Service

Lance Smith

Lance Smith

Service Advisor

Certified
660 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor

Certified
527 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Manager
74 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
53 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
50 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
41 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
39 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
36 Reviews
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Drea McGiffin

Drea McGiffin

Business Development Admin
29 Reviews
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Hai Ngo

Hai Ngo

Service Techician
29 Reviews
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Trisha Stone

Trisha Stone

Service Advisor
24 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
19 Reviews
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Maegan Minetto

Maegan Minetto

Business Development Admin
12 Reviews
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Finance

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
368 Reviews
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David Lennox

David Lennox

F&I Manager

Certified
301 Reviews
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Devin Rogers

Devin Rogers

Finance Manager
234 Reviews
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Internet

Holly Jensen

Holly Jensen

Internet Sales Specialist
265 Reviews
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Tony Roach

Tony Roach

Internet Sales Specialist
130 Reviews
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Mathew Reed

Mathew Reed

Internet Sales Specialist
95 Reviews
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Michael Costello

Michael Costello

Internet Sales Specialist
71 Reviews
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Hannah Choquette

Hannah Choquette

Business Development Lead
53 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
26 Reviews
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Gaby Temprano

Gaby Temprano

Business Development Admin
20 Reviews
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Levi Williams

Levi Williams

Internet Sales Specialist
5 Reviews
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Management

Dylan Clunie

Dylan Clunie

General Manager
118 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
67 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
38 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
36 Reviews
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Sales

Dan Dunham

Dan Dunham

Master Sales Associate

Certified
89 Reviews
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Ryan Ferris

Ryan Ferris

Assistant Sales Manager
86 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
66 Reviews
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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
55 Reviews
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Chris Clark

Chris Clark

Credit Specialist
45 Reviews
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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
43 Reviews
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Paydon Chambers

Paydon Chambers

Product Specialist
22 Reviews
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Ryan

Ryan "RJ" Bush

Buyer
12 Reviews
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Joshua Clunie

Joshua Clunie

Business Development Admin
10 Reviews
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Kim Murillo

Kim Murillo

Business Development Admin
10 Reviews
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Cesar Sanchez

Cesar Sanchez

Product Specialist
10 Reviews
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Javiera Ravest

Javiera Ravest

Product Specialist
2 Reviews
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Kathleen

Kathleen "Kat" Harris

Business Development Admin
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Parts

Dawn Vincent

Dawn Vincent

Parts Manager
27 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
18 Reviews
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Lance Smith

Lance Smith

Service Advisor

660 Reviews
Certified
Recent Reviews

Nov 24, 2023

Dealership Rating
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Lance is by far the best service advisor I’ve ever worked

Lance is by far the best service advisor I’ve ever worked with I’ve purchased vehicles every 2 years since I was 16 and that’s a lot of advisors. He is so good and takes such good of my because I’m such a picky about my vehicles. Thank you Lance for all you do!!!

Nov 22, 2023

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STOP stop stop STOP STOP STOP STOP STOP STOPSTOP STOP

STOP stop stop STOP STOP STOP STOP STOP STOPSTOP STOP STOP STOP STOP STOP STOP STOP STOP STOP DTOP

Nov 18, 2023

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Very polite and professional.

Very polite and professional. Thanks so much for your help. I would recommend you to a friend.

Nov 12, 2023

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Lance is one of the kindest advisors I have work with in

Lance is one of the kindest advisors I have work with in comparison to other dealerships in my pervious years.

Nov 10, 2023

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My usual rep Lance had a family issue.

My usual rep Lance had a family issue. The person who took over was very short and I really did not get what I had asked for. He also made me feel like I was a dumb female when I asked questions.

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Matt Franceschini

Matt Franceschini

Service Advisor

527 Reviews
Certified
Dealership Experience 9 years
Recent Reviews

Nov 24, 2023

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Employee Rating

Customer service in the service department was very poor.

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women working, they rolled the tire out the door and made me roll it nearly three blocks away where I had to park. As I’m sure you know tires are not weighted evenly now and it caused me a lot of pain. I did mention that I had surgery on my neck. I absolutely love my car, just wish you might work on custom service after the sales.

Nov 22, 2023

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All the guys were very helpful and considerate.

All the guys were very helpful and considerate. Professional and down to earth. Top Notch

Nov 12, 2023

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I Always have great service with hyundai.

I Always have great service with hyundai. Fast and friendly service thank you Matt for making sure I’m taken care of

Nov 10, 2023

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My usual rep Lance had a family issue.

My usual rep Lance had a family issue. The person who took over was very short and I really did not get what I had asked for. He also made me feel like I was a dumb female when I asked questions.

Nov 07, 2023

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Very good service and feed backs.

Very good service and feed backs. They have good manners to explain anything you want to know

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Bryan Ogg

Bryan Ogg

Finance Manager

368 Reviews
Certified
Dealership Experience 11 years 5 months
Industry Experience 11 years 5 months
Recent Reviews

Nov 25, 2023

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Good customer service and support with both your company

Good customer service and support with both your company and your team is very helpful to us and your business

Nov 19, 2023

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Paydon spent a lot time orientating on all cars features

Paydon spent a lot time orientating on all cars features and made sure this 69 y/o understood how they work.

Nov 17, 2023

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Tony was awesome and the dream sales person, helped us

Tony was awesome and the dream sales person, helped us when we most needed it and was an amazing person, loved that guy, and wish him the most success and give him our thanks!

Nov 12, 2023

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The dealership was completely different then past

The dealership was completely different then past experiences. This dealership was all about customer service. And this company should be proud of the work Lucas did to not only sell us a great car but he treated us like we were family and that he would do everything to get us in a affordable and comfortable car great on gad. He showed us kindness, he showed patience and understanding.Lucas went above and beyond to make us feel assured that he would do what he said and he truly went the extra mil so that we weren't stressed or that we felt confused about any step of the purchasing of the car. He was an honest, hardworking and customer service oriented that I would buy another car from him. But most importantly he was a friend at the end of the day.

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

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David Lennox

David Lennox

F&I Manager

301 Reviews
Certified
Dealership Experience 11 years 4 months
Industry Experience 30 years 8 months
Recent Reviews

Nov 24, 2023

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Employee Rating

Customer service in the service department was very poor.

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women working, they rolled the tire out the door and made me roll it nearly three blocks away where I had to park. As I’m sure you know tires are not weighted evenly now and it caused me a lot of pain. I did mention that I had surgery on my neck. I absolutely love my car, just wish you might work on custom service after the sales.

Nov 19, 2023

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This purchase was the quickest and smoothest I have ever

This purchase was the quickest and smoothest I have ever experienced. Dan Dunham and Wes Wilson are great.

Nov 18, 2023

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I love the service the attention although I did find

I love the service the attention although I did find there was a few rough spots in my paint

Nov 12, 2023

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The dealership was completely different then past

The dealership was completely different then past experiences. This dealership was all about customer service. And this company should be proud of the work Lucas did to not only sell us a great car but he treated us like we were family and that he would do everything to get us in a affordable and comfortable car great on gad. He showed us kindness, he showed patience and understanding.Lucas went above and beyond to make us feel assured that he would do what he said and he truly went the extra mil so that we weren't stressed or that we felt confused about any step of the purchasing of the car. He was an honest, hardworking and customer service oriented that I would buy another car from him. But most importantly he was a friend at the end of the day.

Nov 12, 2023

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Solid.

Solid. Some clean up of the water spots on the windshield would have been appreciated. Other than that the team worked hard to make us happy.

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Holly Jensen

Holly Jensen

Internet Sales Specialist
Contact Me
Dealership Experience 6 years 3 months
Industry Experience 6 years 3 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Nov 08, 2023

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Awesome team!

Awesome team! They have helped me out every time I came in. I will not go anywhere else.

Nov 06, 2023

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Eddie Hill was amazing!

Eddie Hill was amazing! He's knowledgeable, kind and an all around great guy. Lithia Hyundai is great. He is an asset to our community. He is amazing. We recommend him highly to anyone looking for great service and a smile.

Oct 21, 2023

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This dealership is friendly, low pressure and able to

This dealership is friendly, low pressure and able to meet individual needs of clients. Highly recommend.them.

Oct 07, 2023

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They are an amazing place they make you feel right at

They are an amazing place they make you feel right at home an very welcome along with great customer service

Sep 20, 2023

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I had a very lovely time financing a vehicle here, Holly

I had a very lovely time financing a vehicle here, Holly is extremely nice and accommodating and I’m glad she was my dealer for my vehicle. She was able to give me exactly what I needed.

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Devin Rogers

Devin Rogers

Finance Manager
Dealership Experience 4 years 6 months
Recent Reviews

Nov 20, 2023

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Good service positive vibes good attitude they treat you

Good service positive vibes good attitude they treat you like family they are respectful and responsible

Nov 19, 2023

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They are friendly and really try to make a deal.

They are friendly and really try to make a deal. This is the second vehicle we have purchased from them.

Nov 15, 2023

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Had a great experience shopping for my new car.

Had a great experience shopping for my new car. Had a great sales person answered every question I had got me into the vehicle I want it

Nov 08, 2023

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Awesome team!

Awesome team! They have helped me out every time I came in. I will not go anywhere else.

Nov 01, 2023

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I had a positive experience buying my Santa Cruz.

I had a positive experience buying my Santa Cruz. Eddie was fabulous! He was informative without any pressure.

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Tony Roach

Tony Roach

Internet Sales Specialist
Contact Me
Dealership Experience 6 years 6 months
Industry Experience 27 years 10 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Nov 17, 2023

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Tony was awesome and the dream sales person, helped us

Tony was awesome and the dream sales person, helped us when we most needed it and was an amazing person, loved that guy, and wish him the most success and give him our thanks!

Nov 01, 2023

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Not bad place.

Not bad place. Didn’t spend loads of time and people where nice and understanding.

Oct 17, 2023

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We had a great experience with this dealership.

We had a great experience with this dealership. I would buy from them again and would also recommend them to anyone looking.

Oct 02, 2023

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Tony was amazing to work with.

Tony was amazing to work with. He was very knowledgeable and answered all the questions I had. He found me the exact vehicle I wanted and stayed in my price range. He was amazing to work with and I will come back to him for all my future purchases

Sep 24, 2023

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There was no pressure and Tony took a lot of time with me

There was no pressure and Tony took a lot of time with me during my first visit and the follow up when I purchased the Palisade

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

Nov 24, 2023

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Lance is by far the best service advisor I’ve ever worked

Lance is by far the best service advisor I’ve ever worked with I’ve purchased vehicles every 2 years since I was 16 and that’s a lot of advisors. He is so good and takes such good of my because I’m such a picky about my vehicles. Thank you Lance for all you do!!!

Oct 02, 2023

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This is the second purchase from them and have had issues

This is the second purchase from them and have had issues with both. Had to get the general manager involved to make it right. Seems very unprofessional

Sep 11, 2023

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The people at the dealership were competent and friendly.

The people at the dealership were competent and friendly. I appreciated that they facilitated all the paperwork. My 2012 Hyundai Tucson had a bad engine and I got a new one.

Aug 01, 2023

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The receptionist was superior in getting help for me from

The receptionist was superior in getting help for me from the service department. Got a very necessary appointment moved up to keep me able to use my transportation. Absolutely awesome.

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

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Mathew Reed

Mathew Reed

Internet Sales Specialist
Contact Me
Dealership Experience 4 years 7 months
Recent Reviews

Oct 08, 2023

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They went above and beyond for me.

They went above and beyond for me. Thank you Lithia Hyundai. You guys are great!

Aug 31, 2023

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Great customer service, no pressure from the sales staff.

Great customer service, no pressure from the sales staff. Worked with us on the price. Salesman called and gave us detailed description of the very minor issues that were discovered during the vehicle inspection.

Aug 18, 2023

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My visit was very welcoming and felt like I got the best

My visit was very welcoming and felt like I got the best deal possible. Thank you to the salesmen

Jul 17, 2023

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The whole Lithia staff was fantastic!

The whole Lithia staff was fantastic! Friendly, professional, and honest. Great place to buy a car!

Jul 15, 2023

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Mgr Steve , and salesman Matt helped me get out of an

Mgr Steve , and salesman Matt helped me get out of an Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank you guys . David , see you soon !

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Dan Dunham

Dan Dunham

Master Sales Associate

89 Reviews
Certified
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 34 years 3 months
I’ve been in the car business for over 30 years. My motto has always been to treat customers the same as I’d want to be treated if I went to buy a vehicle. In short I take great care of my customers and make every attempt to make the car buying process a simple one. Please reach out and I’ll do my best to help you find the perfect vehicle.
Recent Reviews

Nov 26, 2023

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Treated us courteously and didn’t try to sell us a bunch

Treated us courteously and didn’t try to sell us a bunch of extra stuff. The car is great!

Nov 24, 2023

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The service was great I was very happy with the employees

The service was great I was very happy with the employees they were all really nice

Nov 19, 2023

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This purchase was the quickest and smoothest I have ever

This purchase was the quickest and smoothest I have ever experienced. Dan Dunham and Wes Wilson are great.

Nov 13, 2023

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Made my experience buying a car very pleasant no

Made my experience buying a car very pleasant no pressure. Dan Dunham was by far the most friendly salesman I have ever dealt with. I would highly recommend him and Hyundai.

Nov 13, 2023

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This was an amazing experience and no pressure.

This was an amazing experience and no pressure. The salesman was outstanding and I would recommend him to anyone any day.

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Ryan Ferris

Ryan Ferris

Assistant Sales Manager
Contact Me
Dealership Experience 2 years 10 months
Been in the business for a few months and love hooking people up with great deals on awesome cars and trucks. Avid outdoorsman, family man, and dedicated to my craft. Come by and let me show you how easy it is to buy a car here.
Recent Reviews

Nov 24, 2023

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The service was great I was very happy with the employees

The service was great I was very happy with the employees they were all really nice

Nov 18, 2023

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Javi was amazing in every possible way.

Javi was amazing in every possible way. We are very happy with our purchase. She’s personable, and extremely knowledgeable. We’ll definitely be coming back and referring people to her.

Nov 13, 2023

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Our salesman was assume.

Our salesman was assume. But the issue was with the Sales Manager, Ryan Ferris. I was told one thing and then another by him. He was also slow at relying. Really messy and he made the experience not good,. Also, they never sent me the EDRS, but they said it was sent. We kept on them and received it by email a few weeks later. We pushed for it as to not miss our DMV appointment.

Oct 17, 2023

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Levi is one of the best in the game!

Levi is one of the best in the game! I have been searching for a new vehicle for about a year (and have visited too many dealerships to count), and I truly believe that I chose to give my business to Lithia Hyundai of Reno due to his advice, patience, and time dedicated to helping me find a vehicle. He formed a relationship with my boyfriend and I so much so that there were points when I almost forgot that he was trying to sell me a car. His kindness, patience, and willingness to listen was much appreciated and, in my experience, far exceeds that of many of his competitors. Ask for Levi if you are visiting Lithia Hyundai anytime soon!

Oct 01, 2023

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Terrific job as always.

Terrific job as always. Professional, courteous, knowledgeable and friendly. Every time I go it is great.

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Jeremy Olsen

Jeremy Olsen

Service Manager
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 19, 2023

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It was a pleasure meeting you this morning.

It was a pleasure meeting you this morning. And made it really easy to work with you.

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 15, 2023

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When comparative assessments are made I have found this

When comparative assessments are made I have found this dealership much more efficient in their maintenance service, over Johnson Hyundai in Raleigh/Cary North Carolina, (where I was for nearly 1 year), as well as Tulsa, OK, where I was for three years.

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

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Michael Costello

Michael Costello

Internet Sales Specialist
Contact Me
Dealership Experience 3 years
Industry Experience 36 years 2 months
I've been in the Reno-Sparks area for over 33 years helping people with challenged credit in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

Nov 19, 2023

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They are friendly and really try to make a deal.

They are friendly and really try to make a deal. This is the second vehicle we have purchased from them.

Oct 17, 2023

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The folks there are kind and cordial, and even put up

The folks there are kind and cordial, and even put up with me temporarily losing my driver's license and saying bad words (a lot of bad words!)

Oct 02, 2023

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This is the second purchase from them and have had issues

This is the second purchase from them and have had issues with both. Had to get the general manager involved to make it right. Seems very unprofessional

Jul 23, 2023

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Both were great to work with.

Both were great to work with. They made sure I received a safe and reliable vehicle. They were able to put me in a new car that saved ne huge on interest payments.

Jul 13, 2023

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Love Lithia Hyundai Reno, they make sure you feel good

Love Lithia Hyundai Reno, they make sure you feel good about the deal! They work for your business.

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 9 years 3 months
Industry Experience 21 years 9 months
Recent Reviews

Jul 15, 2023

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Mgr Steve , and salesman Matt helped me get out of an

Mgr Steve , and salesman Matt helped me get out of an Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank you guys . David , see you soon !

Apr 14, 2023

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Life changing, no pressure it's like they really care

Life changing, no pressure it's like they really care about you. Very easy so simple

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

Mar 14, 2023

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From the moment I walked in the front door I had amazing

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.

Mar 14, 2023

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Dan was thorough in assisting us on the phone, and later

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Nov 24, 2023

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Customer service in the service department was very poor.

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women working, they rolled the tire out the door and made me roll it nearly three blocks away where I had to park. As I’m sure you know tires are not weighted evenly now and it caused me a lot of pain. I did mention that I had surgery on my neck. I absolutely love my car, just wish you might work on custom service after the sales.

Oct 28, 2023

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Super Professional efficient, friendly answer all my

Super Professional efficient, friendly answer all my questions with clarity I love this place, I will highly recommend to anyone

Sep 04, 2023

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Nice place always gets it done every time I come in I

Nice place always gets it done every time I come in I always walk out with a new car.

Aug 04, 2023

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I’m not allowed to leave an honest review?

I’m not allowed to leave an honest review? Like I said before, the staff was very helpful and knowledgeable. The ‘22 Santa Fe I purchased on 6/24/23 has been back to the service department twice for a total of 11 days.

Aug 02, 2023

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Very friendly staff who were quick and efficient in

Very friendly staff who were quick and efficient in helping me find my new car at a price I could afford.

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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Contact Me
Dealership Experience 1 years 10 months
Industry Experience 6 years 6 months
Tired of putting good money into a bad car? Let's change that! I specialize in helping people with challenged credit get out of their old money pit and into a new or newer car. Don't waste one more red cent, let's rebuild your credit and get you into a good car TODAY!
Recent Reviews

Nov 24, 2023

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The service was great I was very happy with the employees

The service was great I was very happy with the employees they were all really nice

Nov 20, 2023

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Good service positive vibes good attitude they treat you

Good service positive vibes good attitude they treat you like family they are respectful and responsible

Nov 12, 2023

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The dealership was completely different then past

The dealership was completely different then past experiences. This dealership was all about customer service. And this company should be proud of the work Lucas did to not only sell us a great car but he treated us like we were family and that he would do everything to get us in a affordable and comfortable car great on gad. He showed us kindness, he showed patience and understanding.Lucas went above and beyond to make us feel assured that he would do what he said and he truly went the extra mil so that we weren't stressed or that we felt confused about any step of the purchasing of the car. He was an honest, hardworking and customer service oriented that I would buy another car from him. But most importantly he was a friend at the end of the day.

Nov 12, 2023

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Solid.

Solid. Some clean up of the water spots on the windshield would have been appreciated. Other than that the team worked hard to make us happy.

Oct 28, 2023

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Super Professional efficient, friendly answer all my

Super Professional efficient, friendly answer all my questions with clarity I love this place, I will highly recommend to anyone

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Hannah Choquette

Hannah Choquette

Business Development Lead
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Sep 16, 2023

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The dealership is pretty good.

The dealership is pretty good. Their finance department had tried everything they can to help me in a dire situation. And they were very creative in their problem solving skills. Dustin is a master financier,, along with Brian. But I came in to have my 2016 Ram 1500 fixed, which I purchased from them. The repair needed was a suspension issue. Which had previously failed twice before. This time I had my family in the truck and it could of ended disastrously. So when I brought the truck in. I checked in with Lance. He was initially warm, but it quickly changed after i pointed out my issues and why I was there. I asked him to take a look and see why this issue keeps happening. And then I asked for a loaner. As this was our only families vehicle. I love in south lake tahoe, so this entire ordeal had taken 2 days to get the truck there. And a day off work. I explained to Lance, that I need a vehicle while I'm waiting for repairs. And I insisted, simply because it was a failed repair that forced me to tow the truck there. So I couldn't just come back later. I needed something for my kids and wife to get to school. And he simply replied, "so do all these other people", I don't know what you want me to do". To which i replied, " I need you to help me, I shouldn't be stranded because of a repeated faulty repair job." " there's nothing I can do." With a shrug, he dismissed me. I told him "that's a real xxxxty way to treat a customer your service team screwed over". His only reply, with distain, was " im sorry you feel that way". That was last Monday. I haven't heard a thing from the service department. Not from Lance who gave me his card, nor anyone else in service. This is the worst service. Which is a warranty covered issue, that I've ever dealt with. I'm hoping they remedy the issue for good this time. But with this track record. I doubt it will be fixed. At least not the way it should be. Still waiting for a call. 6 days and counting.

Aug 01, 2023

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The receptionist was superior in getting help for me from

The receptionist was superior in getting help for me from the service department. Got a very necessary appointment moved up to keep me able to use my transportation. Absolutely awesome.

Jun 19, 2023

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Ryan Newton is a stand up guy.

Ryan Newton is a stand up guy. No xx and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry.

Apr 22, 2023

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Was a difficult decision for me to buy a new car, but I

Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

Nov 22, 2023

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STOP stop stop STOP STOP STOP STOP STOP STOPSTOP STOP

STOP stop stop STOP STOP STOP STOP STOP STOPSTOP STOP STOP STOP STOP STOP STOP STOP STOP STOP DTOP

Nov 22, 2023

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All the guys were very helpful and considerate.

All the guys were very helpful and considerate. Professional and down to earth. Top Notch

Nov 18, 2023

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Very polite and professional.

Very polite and professional. Thanks so much for your help. I would recommend you to a friend.

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Nov 18, 2023

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Very polite and professional.

Very polite and professional. Thanks so much for your help. I would recommend you to a friend.

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Sep 08, 2023

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Great customer service.

Great customer service. Quick, friendly and efficient service. I was able to get an oil change at Hyundai despite owning another brand of vehicle.

Aug 17, 2023

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Trisha and the Hyundai team are great at what they do and

Trisha and the Hyundai team are great at what they do and was by far the best experience I have had at a car dealership.

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Chris Clark

Chris Clark

Credit Specialist
Contact Me
Dealership Experience 3 years 5 months
Industry Experience 29 years 1 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

Nov 01, 2023

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Not bad place.

Not bad place. Didn’t spend loads of time and people where nice and understanding.

Oct 28, 2023

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Super Professional efficient, friendly answer all my

Super Professional efficient, friendly answer all my questions with clarity I love this place, I will highly recommend to anyone

Jun 25, 2023

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They were very honest and helpful.

They were very honest and helpful.when it came to getting the sun it was an easy process

May 07, 2023

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My experience at this dealership is far beyond the best.

My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!

Apr 30, 2023

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The dealership is great however we keep getting surveys

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys

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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 20 years 5 months
Se habla español. ¿Tiene un buen trabajo y no tiene crédito pero quiere o necesita un automóvil? ¡Soy tu hombre! ¿No tienes un número de seguro social pero tienes ITIN? ¡Soy tu hombre!
Recent Reviews

Nov 19, 2023

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They are friendly and really try to make a deal.

They are friendly and really try to make a deal. This is the second vehicle we have purchased from them.

Aug 20, 2023

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Very smooth and relaxed experience.

Very smooth and relaxed experience. Cool employees that don't push. Especially Efren, he's the best salesman I've worked with.

Jul 12, 2023

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I had excellent personal and professional service from my

I had excellent personal and professional service from my salesperson Efren. They have been on the lookout for my vehicle after the sale attending to minor details so I am satisfied with my purchase.

May 03, 2023

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It has amazing staff!

It has amazing staff!!I always feel welcomed to come back the best in Reno most of all Efren Gonzalez is the best 😊

Apr 30, 2023

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The dealership is great however we keep getting surveys

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Nov 26, 2023

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Excellent service, my service advisor Ryan Newton was

Excellent service, my service advisor Ryan Newton was very professional and knowledgeable. The work done was perfect. Exactly what I had requested in a timely manner.

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Aug 10, 2023

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Your dealership always took care of me.

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them.

Jul 27, 2023

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I TITUS, I Want to thank you for your help got me a car,

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all.

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Bryan Mazariegos

Bryan Mazariegos

Service Technician
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Aug 31, 2023

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Got deal done in one afternoon.

Got deal done in one afternoon. Follow up service has been good. All friendly staff.

Aug 10, 2023

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Your dealership always took care of me.

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them.

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Jun 06, 2023

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Brian and Derrick were great!

Brian and Derrick were great! He was able to get me what I wanted! Good follow up as well

May 05, 2023

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Had a great experience.

Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Jan 14, 2023

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It was a bit difficult to get a live person to set up

It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory.

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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 15, 2023

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When comparative assessments are made I have found this

When comparative assessments are made I have found this dealership much more efficient in their maintenance service, over Johnson Hyundai in Raleigh/Cary North Carolina, (where I was for nearly 1 year), as well as Tulsa, OK, where I was for three years.

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Aug 10, 2023

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Your dealership always took care of me.

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them.

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 8 years 3 months
Industry Experience 34 years 10 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 33+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Aug 31, 2023

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They are a pleasure to do business with from sales to

They are a pleasure to do business with from sales to service. Always understanding of my needs.

May 20, 2023

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I’ve always been told that if you have nothing nice to

I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.

May 03, 2023

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This is one of the most friendly & considerate

This is one of the most friendly & considerate dealerships I've been to in a long time! Thank you!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

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Drea McGiffin

Drea McGiffin

Business Development Admin
Dealership Experience 3 years
Industry Experience 3 years
Recent Reviews

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Aug 10, 2023

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Your dealership always took care of me.

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them.

Jul 29, 2023

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Two weeks in and I am still waiting for my car to be

Two weeks in and I am still waiting for my car to be repair too long of a wait. The gentleman at the service department is nice. But nice won’t cut it. I have call the service manager twice and no return call/ the lack of communication is what bothers me the most. Makes me think I’m being ignore and/or discriminated.

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Hai Ngo

Hai Ngo

Service Techician
Recent Reviews

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Sep 11, 2023

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Dylan has a great dealership, and good employees, Lance

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up.

Aug 10, 2023

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Your dealership always took care of me.

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them.

Jul 27, 2023

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I TITUS, I Want to thank you for your help got me a car,

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all.

Jun 22, 2023

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I have been going to this dealership for at least 14

I have been going to this dealership for at least 14 years. I have enjoyed our relationship.

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Dawn Vincent

Dawn Vincent

Parts Manager
Recent Reviews

Aug 31, 2023

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They are a pleasure to do business with from sales to

They are a pleasure to do business with from sales to service. Always understanding of my needs.

Jul 31, 2023

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I signed up for 2 years of oil changes but it looks like

I signed up for 2 years of oil changes but it looks like the service Bay is always full. The oil change is supposed to take about an hour they said. But I went in there for another type of service and they said it would take one to four days that I would have to leave my truck there.

May 26, 2023

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Lance has been so helpful, very personable, and he has a

Lance has been so helpful, very personable, and he has a great sense of humor!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 15, 2023

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They are dishonest, had I had not researched I would had

They are dishonest, had I had not researched I would had been taken to the cleaners!

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Contact Me
Dealership Experience 7 years 8 months
Recent Reviews

Aug 30, 2023

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Lucas was an amazing sales man!

Lucas was an amazing sales man! He worked with us and got us the right car we needed! Went in looking for the Tuscan and left with a Santa Fe that worked better for us. He is an outstanding salesman and would recommend him to anyone

Jun 19, 2023

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Ryan Newton is a stand up guy.

Ryan Newton is a stand up guy. No xx and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry.

Apr 27, 2023

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They are amazing and kind.

They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do

Apr 23, 2023

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No pressure sales, Dan was great to work with.

No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

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Trisha Stone

Trisha Stone

Service Advisor
Dealership Experience 11 months
Industry Experience 11 months
Recent Reviews

Nov 26, 2023

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Trisha was UH-MAZING!

Trisha was UH-MAZING! She was more knowledgeable than the GUYS who sold me the car in California. Tbh.. I’ll probably come there from now on if I need anything done or looked at on my car. It’s worth the drive!!

Nov 24, 2023

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Customer service in the service department was very poor.

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women working, they rolled the tire out the door and made me roll it nearly three blocks away where I had to park. As I’m sure you know tires are not weighted evenly now and it caused me a lot of pain. I did mention that I had surgery on my neck. I absolutely love my car, just wish you might work on custom service after the sales.

Nov 18, 2023

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Very polite and professional.

Very polite and professional. Thanks so much for your help. I would recommend you to a friend.

Nov 18, 2023

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I love the service the attention although I did find

I love the service the attention although I did find there was a few rough spots in my paint

Nov 01, 2023

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Everyone one I felt with was super nice and helpful never

Everyone one I felt with was super nice and helpful never felt like I was a burden above and beyond awesome experience

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Paydon Chambers

Paydon Chambers

Product Specialist
Contact Me
Dealership Experience 1 years 7 months
Industry Experience 1 years 7 months
Recent Reviews

Nov 19, 2023

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Paydon spent a lot time orientating on all cars features

Paydon spent a lot time orientating on all cars features and made sure this 69 y/o understood how they work.

Sep 21, 2023

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Bryan Ogg make a choice everyday to help people get into

Bryan Ogg make a choice everyday to help people get into a vehicle with the best rate possible!! Thank you for all you do for my family and I!

Jun 06, 2023

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Beautiful service.

Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done!

May 12, 2023

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Very professional and passionate towards my needs in

Very professional and passionate towards my needs in choosing a vehicle. Was not over bearing.

May 03, 2023

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Excellent service.

Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.

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Gaby Temprano

Gaby Temprano

Business Development Admin
Contact Me
Dealership Experience 2 years 4 months
Industry Experience 2 years 4 months
Recent Reviews

Oct 22, 2023

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They have been extremely helpful in my car buying

They have been extremely helpful in my car buying experience. They’ve gone above and beyond in taking care of my needs, in my opinion. I would definitely recommend. Thank you, all of you! Oh, and as far as the service advisors, I recommend Lance Smith. He’s awesome

Sep 08, 2023

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Lack of communication was astounding.

Lack of communication was astounding. No one seemed to be on the same page. Multiple attempts to get answers that never came

Aug 31, 2023

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They are a pleasure to do business with from sales to

They are a pleasure to do business with from sales to service. Always understanding of my needs.

Jul 13, 2023

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Love Lithia Hyundai Reno, they make sure you feel good

Love Lithia Hyundai Reno, they make sure you feel good about the deal! They work for your business.

Jun 19, 2023

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Ryan Newton is a stand up guy.

Ryan Newton is a stand up guy. No xx and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry.

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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
Recent Reviews

Jul 27, 2023

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I TITUS, I Want to thank you for your help got me a car,

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all.

Jun 19, 2023

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Ryan Newton is a stand up guy.

Ryan Newton is a stand up guy. No xx and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry.

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

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Robert Thomas

Robert Thomas

Parts Advisor
Recent Reviews

Oct 07, 2023

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the service is good customer service.

the service is good customer service..Everyone is really nice there. I give it a 10

May 26, 2023

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Lance has been so helpful, very personable, and he has a

Lance has been so helpful, very personable, and he has a great sense of humor!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 12, 2023

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Always helpful.

Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with.

Jan 02, 2023

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The BEST EVER.

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..

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Ryan

Ryan "RJ" Bush

Buyer
Contact Me
Dealership Experience 1 years 8 months
Industry Experience 1 years 8 months
Recent Reviews

Nov 26, 2023

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Treated us courteously and didn’t try to sell us a bunch

Treated us courteously and didn’t try to sell us a bunch of extra stuff. The car is great!

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Nov 08, 2023

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Awesome team!

Awesome team! They have helped me out every time I came in. I will not go anywhere else.

Nov 04, 2023

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Excellent job and sales, I was able to price on the

Excellent job and sales, I was able to price on the website and it came out exact

Oct 28, 2023

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Super Professional efficient, friendly answer all my

Super Professional efficient, friendly answer all my questions with clarity I love this place, I will highly recommend to anyone

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Maegan Minetto

Maegan Minetto

Business Development Admin
Recent Reviews

Nov 18, 2023

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Very polite and professional.

Very polite and professional. Thanks so much for your help. I would recommend you to a friend.

Nov 08, 2023

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Super friendly and everyone in there was very helpful and

Super friendly and everyone in there was very helpful and they reevaluated my car and told me I was going to hit the road

Oct 17, 2023

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They have made it really easy and they work with you so

They have made it really easy and they work with you so thank you alot

Jun 19, 2023

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Ryan Newton is a stand up guy.

Ryan Newton is a stand up guy. No xx and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dishonest industry.

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

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Joshua Clunie

Joshua Clunie

Business Development Admin
Contact Me
Dealership Experience 2 years 7 months
Industry Experience