Conozca a Nuestro Equipo
Service
Lance Smith
Service Advisor
Matt Franceschini
Service Advisor
Jeremy Olsen
Service Manager
Donald Ostrom
Service Advisor
Everett Clunie
Lube Techician
Cuong Ngo
Service Techician
Bryan Mazariegos
Service Technician
Gio Castro
Service Technician
Chantel Kaminskaya
Assistant Service Manager
Hai Ngo
Service Techician
Drea McGiffin
Business Development Admin
Otto Sandoval-Carpio
Detailer
Finance
Bryan Ogg
Finance Manager
David Lennox
F&I Manager
Christopher Osorio
Finance Manager
Devin Rogers
Finance Manager
Sales
Holly Jensen
Certified Product Specialist
Matt Ashton
General Sales Manager
Tony Roach
Product Specialist
Mathew Reed
Product Specialist
Dan Dunham
Master Sales Associate
Ryan Ferris
Assistant Sales Manager
Michael Costello
Product Specialist
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Larry Farrell
Business Development Admin
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Chris Clark
Credit Specialist
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Paydon Chambers
Product Specialist
Trisha Stone
Product Specialist
Joshua Clunie
Business Development Admin
Erwin Soto
Product Specialist
Ryan "RJ" Bush
Buyer
Darren Toomer
Inventory Manager
Jake Ochoa
Product Specialist
Management
Dylan Clunie
General Manager
Steve Leveille
Sales Manager
Anthony Mazzone
New Vehicle Manager
Scott Robert
e Commerce Marketing Manager
Internet
Hannah Choquette
Business Development Lead
Iris Flores-Garcia
Business Development Lead
Gaby Temprano
Business Development Admin
Kim Murillo
Business Development Admin
Maegan Minetto
Service Business Development Admin
Kathleen "Kat" Harris
Business Development Admin
Parts
Dawn Vincent
Parts Manager
Robert Thomas
Parts Advisor
Lance Smith
Service Advisor
May 26, 2023
Lance has been so helpful, very personable, and he has a
Lance has been so helpful, very personable, and he has a great sense of humor!
May 24, 2023
Great service, friendly employees and I will be bringing
Great service, friendly employees and I will be bringing my car there in the future
May 23, 2023
I have bought several cars at thus dealership.
I have bought several cars at thus dealership. I have always been very satisfied with thhe service department. I mostly deal with Lance Smith. He is ALWAYS friendly, efficient and gets me in and out quickly. He is or should be a very valued employee.
May 22, 2023
Great group of folks in the service department!
Great group of folks in the service department!! Along with the finance department and the salesmen!!
May 22, 2023
Paid $85 to have my car towed to the service center and
Paid $85 to have my car towed to the service center and it has now sat for over 4 days with nothing done to it. Literally all that is needed as I was told, is to plug in a Hyundai specific diagnostic tool into my car. I'm paying over $100 a day and Uber driving around and getting my daughter to and from school. This is ridiculous. Also I never received a phone call back from anyone with any updates and now I know why because there were none. I need my car back asap. Can someone please plug my car into the diagnostic machine today? That'd be nice. Thanks.
Matt Franceschini
Service Advisor
May 30, 2023
Friendly staff.
Friendly staff. Gets the job done in a timely manner. Not pushy. Love the atmosphere.
May 28, 2023
The service department has the nicest employee’s.
The service department has the nicest employee’s. Always polite and professional!. Wouldn’t take my car to any other dealership.
May 27, 2023
Able to get appointments quickly with efficient and
Able to get appointments quickly with efficient and thorough service. I have a favorite service rep: Ryan Newton and l always rely on him. K8
May 24, 2023
Lithia Hyundai Reno treat their customers well and
Lithia Hyundai Reno treat their customers well and respect their time. I will definitely be back.
May 19, 2023
My sales representative was excellent, the process went
My sales representative was excellent, the process went quickly, and the follow up service was easy!
Bryan Ogg
Finance Manager
May 22, 2023
Great group of folks in the service department!
Great group of folks in the service department!! Along with the finance department and the salesmen!!
May 16, 2023
Amazing service.
Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.
May 14, 2023
Trisha was incredible to work with!
Trisha was incredible to work with! She was honest, no pressure, funny, and had my best interests in mind while still doing her job.
Apr 12, 2023
clean and friendly with no high pressure.
clean and friendly with no high pressure. They had a good selection of cars available
Apr 05, 2023
A Complete Scam I Should of never even went in there they
A Complete Scam I Should of never even went in there they are all scam artists and sell people bad cars and won't help them fix there mistakes no integrity and Complete hustlers never will I buy another vehicle from them ever again
David Lennox
F&I Manager
May 15, 2023
I am very happy to tell you that everyone at the
I am very happy to tell you that everyone at the Dealership was very informative and helpful my new car 🚗 is awesome thank you!
May 14, 2023
Sales team were very good.
Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easily, thin coat of chrome..
May 10, 2023
They are professional, friendly and enjoyable to deal
They are professional, friendly and enjoyable to deal with. I will deal with them again.
May 03, 2023
The dealership was very clean and from the minute my wife
The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.
May 03, 2023
Excellent service.
Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.
Christopher Osorio
Finance Manager
May 23, 2023
They push you into predatory loans, they don't care and
They push you into predatory loans, they don't care and use your background against you.
May 22, 2023
Great group of folks in the service department!
Great group of folks in the service department!! Along with the finance department and the salesmen!!
May 07, 2023
My experience at this dealership is far beyond the best.
My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!
May 06, 2023
Very detail oriented and listened to the what the
Very detail oriented and listened to the what the customer wanted. I am not a easy picker when coming to Cars. Holly went above and beyond to find the right car for me. She was amazing and very professional.
Apr 23, 2023
No pressure sales, Dan was great to work with.
No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.
Holly Jensen
Certified Product Specialist
May 06, 2023
Very detail oriented and listened to the what the
Very detail oriented and listened to the what the customer wanted. I am not a easy picker when coming to Cars. Holly went above and beyond to find the right car for me. She was amazing and very professional.
Apr 29, 2023
Easy peasy!
Easy peasy! There was nothing hidden or tricky. They deal with you straight up. That was refreshing compared to some high pressure sales dealerships.
Apr 26, 2023
Good service and deal.
Good service and deal.quality salespeople.always a good experience.3 rd car from there..
Apr 21, 2023
I never thought my daughter would be a sales rep!
I never thought my daughter would be a sales rep! But I have to say, she knows her cars. I have told her that someday I would buy a new car, but it would have to be just what I wanted. That day finally came and I’m glad I waited and got the redesigned 2023 Tucson. Holly found the car I wanted in the color I wanted and had it picked up and delivered by Jake to the Lithia Lot in Reno. Holly spent time showing me all the bells and whistles and what happened when I would push a certain button on the dash. She was very thorough and I appreciate that. I felt no pressure at any time throughout the buying process, another thing I appreciate. It would be easy to be biased, as she is my daughter, but I kept comparing her to other sales reps I have bought from through the years and she was just stellar! Thank you, Holly, for making this such a fun experience. 💕
Apr 13, 2023
Holly is a fantastic employee.
Holly is a fantastic employee. Knowledgeable, friendly and knows her cars. Great asset 2 your company!
Devin Rogers
Finance Manager
May 29, 2023
Great team of professionals!
Great team of professionals! Will definitely be back and telling my friends! They went about and beyond!
May 25, 2023
Very helpful and friendly.
Very helpful and friendly. Took time to go over details of the car I purchased.
May 22, 2023
Great group of folks in the service department!
Great group of folks in the service department!! Along with the finance department and the salesmen!!
May 21, 2023
I love my car.
I love my car. I am unhappy with the follow through and lack of call backs. Once I finally got to the service department for the hitch that was supposed to come with my new car, they got it on right away. Apparently it had never even been ordered.
May 20, 2023
I’ve always been told that if you have nothing nice to
I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.
Matt Ashton
General Sales Manager
May 16, 2023
Amazing service.
Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.
May 15, 2023
I am very happy to tell you that everyone at the
I am very happy to tell you that everyone at the Dealership was very informative and helpful my new car 🚗 is awesome thank you!
May 03, 2023
The dealership was very clean and from the minute my wife
The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.
Apr 26, 2023
Good service and deal.
Good service and deal.quality salespeople.always a good experience.3 rd car from there..
Mar 28, 2023
Ohmigosh these guys were awesome at customer care and
Ohmigosh these guys were awesome at customer care and didn't stop trying to get me my Jeep!! 😁 Thank you Lithia of Reno!!
Tony Roach
Product Specialist
May 14, 2023
Trisha was incredible to work with!
Trisha was incredible to work with! She was honest, no pressure, funny, and had my best interests in mind while still doing her job.
May 11, 2023
Helpful ,courteous respectful, The dealership seemed to
Helpful ,courteous respectful, The dealership seemed to be well run, clean and a good impression overall.
May 09, 2023
I enjoy their Service Department.
I enjoy their Service Department. Upon purchase, the sales rep's behavior was very unsatisfactory. Unprofessional, and only concerned with her next sale. It does not appear that she is with no longer with Reno Lithia. My husband made the comment, that "Never Again", this would be the last car he ever purchased. It was (I do not blame her), but he passed away in October. I am sad that this was his last experience. Tony Roach however, was responsive and continued to assist.
May 07, 2023
My experience at this dealership is far beyond the best.
My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!
Apr 29, 2023
Everyone is amazing and wonderful to work with.
Everyone is amazing and wonderful to work with. Top notch in my book. I would recommend this place to anyone.
Dylan Clunie
General Manager
May 22, 2023
Great group of folks in the service department!
Great group of folks in the service department!! Along with the finance department and the salesmen!!
May 07, 2023
My experience at this dealership is far beyond the best.
My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!
Mar 31, 2023
Great sales a d service.
Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs
Mar 19, 2023
Lance is by far the best.
Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.
Mar 06, 2023
Refused to do a factory warranty engine replacement on my
Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!
Mathew Reed
Product Specialist
May 04, 2023
Scratches and swirling all over the vehicle.
Scratches and swirling all over the vehicle. Had taken it back in. Most scratching and some swirling taken care of. Noticed a new dent and scratch afterwards. When I had gone to pick the vehicle up the guy said here sign this and handed me my keys. Didn’t even do a walk around the car with me to make sure it was all fixed. When you pay a total of $60,000 for a brand new vehicle, it shouldn’t be in the condition it was and then told it will be fixed, just to have it half way fixed. I will be taking it to a shop that is more competent.
Apr 27, 2023
They are amazing and kind.
They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do
Mar 27, 2023
Very helpful and professional.
Very helpful and professional. They listened to my needs and we’re willing to negotiate.
Jan 31, 2023
Had hoped not to pay any premium above MSRP, but I
Had hoped not to pay any premium above MSRP, but I realize the Ioniq 5 is a car a lot of people want. Matt Reed in Sales was excellent to work with as was Brian Ogg in Finance. What sold me on the deal was that Matt delivered my car to Manteca, CA!!! Above and beyond the call of duty. Matt has also provided a lot of follow up and I will continue to contact him with any questions.
Jan 27, 2023
They did great work I really appreciate the service and
They did great work I really appreciate the service and my car thank you so much.
Dan Dunham
Master Sales Associate
May 05, 2023
I was very comfortable well treated.
I was very comfortable well treated. They explained everything in detail. They made buying a car enjoyable. Would recommend to all my friends and family
Apr 26, 2023
Good service and deal.
Good service and deal.quality salespeople.always a good experience.3 rd car from there..
Apr 23, 2023
No pressure sales, Dan was great to work with.
No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.
Apr 22, 2023
Did not do service .
Did not do service . Collected new vehicle . No need to rate service department at this time
Apr 10, 2023
Friendly, fairly fast service.
Friendly, fairly fast service.Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive salesman!
Ryan Ferris
Assistant Sales Manager
May 05, 2023
Had a great experience.
Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person
May 03, 2023
Excellent service.
Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.
Apr 27, 2023
They are amazing and kind.
They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do
Apr 22, 2023
Did not do service .
Did not do service . Collected new vehicle . No need to rate service department at this time
Apr 22, 2023
Great communication and service.
Great communication and service. They were efficient and understanding of my needs. Great place to shop for cars
Steve Leveille
Sales Manager
Apr 14, 2023
Life changing, no pressure it's like they really care
Life changing, no pressure it's like they really care about you. Very easy so simple
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Mar 14, 2023
Dan was thorough in assisting us on the phone, and later
Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.
Mar 14, 2023
From the moment I walked in the front door I had amazing
From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Michael Costello
Product Specialist
May 29, 2023
Great team of professionals!
Great team of professionals! Will definitely be back and telling my friends! They went about and beyond!
May 23, 2023
They push you into predatory loans, they don't care and
They push you into predatory loans, they don't care and use your background against you.
May 20, 2023
First time bought a car, they treated me like I family,
First time bought a car, they treated me like I family, got me into something I could afford, worked. Never tried to sell me anything above price range. I Could not have been happier or asked for better service and.treatment.
May 14, 2023
Sales team were very good.
Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easily, thin coat of chrome..
May 10, 2023
They are professional, friendly and enjoyable to deal
They are professional, friendly and enjoyable to deal with. I will deal with them again.
David Diaz
"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
May 20, 2023
I’ve always been told that if you have nothing nice to
I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.
Apr 27, 2023
The dealers are okay, maintenance on the other hand…fire
The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.
Apr 22, 2023
Was a difficult decision for me to buy a new car, but I
Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!
Mar 24, 2023
WORST CAR DEALERSHIP IN RENO!
WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!
Mar 21, 2023
Lithia was a wonderful and eye-opening experience.
Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.
Larry Farrell
Business Development Admin
Apr 01, 2023
Devin did a great job of walking me through the required
Devin did a great job of walking me through the required documents and making sure I fully understood what I was signing.
Mar 31, 2023
This dealership was clean was asked if I need help.
This dealership was clean was asked if I need help. was out quick for my service being done.
Mar 19, 2023
They have always been helpful and friendly.
They have always been helpful and friendly. They listen to and address all my concerns.
Mar 06, 2023
Ryan was great and met all needs until my car was off the
Ryan was great and met all needs until my car was off the lot hard to get ahold of after the purchase was complete. I had issues and getting him to return my call was impossible… I am still working through those issues and have to say I am Less than impressed after my purchase…. Also the detailing on the car was less than superb, I am still unwrapping and fining plastic throughout the car…
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Jeremy Olsen
Service Manager
May 16, 2023
Amazing service.
Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.
May 10, 2023
Worthless, lying, enabler, zero customer service skills!
Worthless, lying, enabler, zero customer service skills!!! He allows Service Advisers to insult customers, he dismisses his Service Adviser damage to customer car.
May 07, 2023
Michael was great to work with.
Michael was great to work with. He was very professional and has great customer service. I didn’t feel pressured at all to purchase a vehicle. I am happy with my Hyundai Tucson that I did end up purchasing.
Apr 23, 2023
Always good.
Always good....our 5th new car in 7 years Our sales guy was great...in future will get another
Apr 21, 2023
Always take the best care of my vehicle and make me feel
Always take the best care of my vehicle and make me feel comfortable with the service they provide!
Hannah Choquette
Business Development Lead
Apr 22, 2023
Was a difficult decision for me to buy a new car, but I
Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!
Apr 21, 2023
Always take the best care of my vehicle and make me feel
Always take the best care of my vehicle and make me feel comfortable with the service they provide!
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Mar 04, 2023
Excellent customer service, quick, sincere and helpful.
Excellent customer service, quick, sincere and helpful. Found a cehicle that fit my needs. Badass!!!
Feb 23, 2023
I've gotten 10 cars here at Reno Lithia Hyundai and Brian
I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else
Lucas Bragg
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
May 25, 2023
Very helpful and friendly.
Very helpful and friendly. Took time to go over details of the car I purchased.
May 16, 2023
Amazing service.
Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.
May 10, 2023
They are professional, friendly and enjoyable to deal
They are professional, friendly and enjoyable to deal with. I will deal with them again.
May 05, 2023
Had a great experience.
Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person
May 03, 2023
The dealership was very clean and from the minute my wife
The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.
Chris Clark
Credit Specialist
May 07, 2023
My experience at this dealership is far beyond the best.
My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!
Apr 30, 2023
The dealership is great however we keep getting surveys
The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys
Apr 07, 2023
Had a really nice experience at the Hyundai dealership in
Had a really nice experience at the Hyundai dealership in Reno Nevada very professional. We love our new car
Apr 05, 2023
Bought a 2023 rough used and found out that we could have
Bought a 2023 rough used and found out that we could have got a brand new one for 6000 dollars cheaper
Apr 02, 2023
They all do a great job there.
They all do a great job there. I would recommend this dealership to anyone looking for a new car.
Donald Ostrom
Service Advisor
May 09, 2023
I enjoy their Service Department.
I enjoy their Service Department. Upon purchase, the sales rep's behavior was very unsatisfactory. Unprofessional, and only concerned with her next sale. It does not appear that she is with no longer with Reno Lithia. My husband made the comment, that "Never Again", this would be the last car he ever purchased. It was (I do not blame her), but he passed away in October. I am sad that this was his last experience. Tony Roach however, was responsive and continued to assist.
May 06, 2023
They are always helpful and accommodating.
They are always helpful and accommodating. We have purchased several cars from this dealership and have always had great service. Lance is the best!
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 07, 2023
It's a great car place I love it thereunder I love the
It's a great car place I love it thereunder I love the people there
Efren Gonzalez-Aguayo
"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
May 03, 2023
It has amazing staff!
It has amazing staff!!I always feel welcomed to come back the best in Reno most of all Efren Gonzalez is the best 😊
Apr 30, 2023
The dealership is great however we keep getting surveys
The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys
Apr 22, 2023
Was a difficult decision for me to buy a new car, but I
Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!
Apr 06, 2023
Chris and Efren were incredible in their vehicle
Chris and Efren were incredible in their vehicle recommendation and supporting me throughout my purchase. Couldn’t be happier!
Mar 21, 2023
Our experience at Lithia was exceptional.
Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.
Everett Clunie
Lube Techician
Apr 24, 2023
Always great customer service when I take my vehicle to
Always great customer service when I take my vehicle to them. The service advisor always looks what needs to be done and checks for any recalls that might be needed.
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 15, 2023
I was there to get my brakes done, SO far so good.
I was there to get my brakes done, SO far so good. Will be in to do my rear ones soon.
Anthony Mazzone
New Vehicle Manager
May 05, 2023
Had a great experience.
Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person
Mar 06, 2023
Great dealership all employees very friendly.
Great dealership all employees very friendly. Will buy another suv from them in the future.
Jan 14, 2023
It was a bit difficult to get a live person to set up
It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory.
Dec 07, 2022
Efran Gonzalez and the whole Hyundai crew are always so
Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!
Dec 06, 2022
This particular dealership was more than willing to work
This particular dealership was more than willing to work with my low credit and sit down and explain to me how to build more credit for my future. So they not only helped me in to a rather decent looking and very safe vehicle, they were also concerned with helping me make the right decision to move forward. Thank you to the team at Lithia Hyundai of Reno.
Cuong Ngo
Service Techician
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 11, 2023
Very reliable servI’ve And personel are very friendly and
Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Scott Robert
e Commerce Marketing Manager
May 20, 2023
I’ve always been told that if you have nothing nice to
I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.
May 03, 2023
This is one of the most friendly & considerate
This is one of the most friendly & considerate dealerships I've been to in a long time! Thank you!
Apr 27, 2023
The dealers are okay, maintenance on the other hand…fire
The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.
Apr 21, 2023
Always take the best care of my vehicle and make me feel
Always take the best care of my vehicle and make me feel comfortable with the service they provide!
Mar 15, 2023
I dislike this dealership a lot.
I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.
Bryan Mazariegos
Service Technician
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Mar 04, 2023
Everyone is very caring and loving I would recommend you
Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Feb 06, 2023
Fantastic place to get you car service.
Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced
Gio Castro
Service Technician
May 09, 2023
The best!
The best!!! Always the best service and snacks. I appreciate how everyone is kind and is so eager to help you with anything you need.
Apr 07, 2023
It's a great car place I love it thereunder I love the
It's a great car place I love it thereunder I love the people there
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 15, 2023
I dislike this dealership a lot.
I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Chantel Kaminskaya
Assistant Service Manager
Apr 23, 2023
Always good.
Always good....our 5th new car in 7 years Our sales guy was great...in future will get another
Mar 06, 2023
Very disappointed with the diagnosis of my CV boots I was
Very disappointed with the diagnosis of my CV boots I was told left side when it was the right side that needed to be replaced
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Feb 15, 2023
Friendly staff.
Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Dawn Vincent
Parts Manager
May 26, 2023
Lance has been so helpful, very personable, and he has a
Lance has been so helpful, very personable, and he has a great sense of humor!
Apr 27, 2023
The dealers are okay, maintenance on the other hand…fire
The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.
Apr 15, 2023
They are dishonest, had I had not researched I would had
They are dishonest, had I had not researched I would had been taken to the cleaners!
Apr 14, 2023
Life changing, no pressure it's like they really care
Life changing, no pressure it's like they really care about you. Very easy so simple
Mar 31, 2023
Great sales a d service.
Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs
Iris Flores-Garcia
Business Development Lead
Apr 27, 2023
They are amazing and kind.
They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do
Apr 23, 2023
No pressure sales, Dan was great to work with.
No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.
Apr 21, 2023
Always take the best care of my vehicle and make me feel
Always take the best care of my vehicle and make me feel comfortable with the service they provide!
Mar 24, 2023
Ryan was the worst car sales person we have ever had.
Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.
Nov 26, 2022
Had decent credit and Dez help me a lot, on finding a car
Had decent credit and Dez help me a lot, on finding a car I can afford, and helped me get financed. Lots of help with the financial guy to helped me bring down the payment and the APR.
Hai Ngo
Service Techician
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 11, 2023
Very reliable servI’ve And personel are very friendly and
Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Drea McGiffin
Business Development Admin
Apr 23, 2023
Always good.
Always good....our 5th new car in 7 years Our sales guy was great...in future will get another
Apr 21, 2023
Always take the best care of my vehicle and make me feel
Always take the best care of my vehicle and make me feel comfortable with the service they provide!
Apr 20, 2023
Friendly service that was done in a timely manner and
Friendly service that was done in a timely manner and awesome quality along with that.
Feb 19, 2023
They all were very nice and very professional I was
They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!
Jan 31, 2023
I don't like writing reviews, so I'll just talk about how
I don't like writing reviews, so I'll just talk about how I don't like rewviews
Paydon Chambers
Product Specialist
May 12, 2023
Very professional and passionate towards my needs in
Very professional and passionate towards my needs in choosing a vehicle. Was not over bearing.
May 03, 2023
Excellent service.
Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.
Apr 20, 2023
Friendly service that was done in a timely manner and
Friendly service that was done in a timely manner and awesome quality along with that.
Apr 10, 2023
Friendly, fairly fast service.
Friendly, fairly fast service.Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive salesman!
Mar 21, 2023
Lithia was a wonderful and eye-opening experience.
Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.
Otto Sandoval-Carpio
Detailer
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Apr 14, 2023
Out standing and very communicative.
Out standing and very communicative. The job gets done and I never have any issues
Mar 19, 2023
Great service, did an oil change and they found a nail I
Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help
Mar 06, 2023
Lance was great as always.
Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service
Feb 15, 2023
Friendly staff.
Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.
Robert Thomas
Parts Advisor
May 26, 2023
Lance has been so helpful, very personable, and he has a
Lance has been so helpful, very personable, and he has a great sense of humor!
Apr 27, 2023
The dealers are okay, maintenance on the other hand…fire
The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.
Apr 12, 2023
Always helpful.
Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with.
Jan 02, 2023
The BEST EVER.
The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..
Nov 21, 2022
Lithia Hyundai of Reno has always provided great service
Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I receive in the parts department and for oil changes and repairs. But I never do. It's time I cleared my conscience. These folks have always treated me fairly and professionally. My 2014 Elantra GT has been a pleasure to own for 8 years, thanks to Matt F. and the Service and Parts departments at Lithia Hyundai of Reno. 👍🙂👌