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Service

Lance Smith

Lance Smith

Service Advisor

Certified
410 Reviews
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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR

Certified
357 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor

Certified
304 Reviews
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Matt Ashton

Matt Ashton

Operations Manager

Certified
131 Reviews
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Brett Roderick

Brett Roderick

Service Advisor
71 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
23 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
20 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
16 Reviews
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Hai Ngo

Hai Ngo

Service Techician
12 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Techician
12 Reviews
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Gio Castro

Gio Castro

Service Technician
11 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
9 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
9 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
8 Reviews
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Drea McGiffin

Drea McGiffin

Business Development Admin
6 Reviews
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Finance

Bryan Ogg

Bryan Ogg

Finance Manager
271 Reviews
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Christopher Osorio

Christopher Osorio

Finance Manager
233 Reviews
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David Lennox

David Lennox

F&I Manager
211 Reviews
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Devin Rogers

Devin Rogers

Finance Manager
128 Reviews
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Sales

Holly Jensen

Holly Jensen

Certified Product Specialist
209 Reviews
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Tony Roach

Tony Roach

Product Specialist
89 Reviews
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Robby Young

Robby Young

Sales Associate
80 Reviews
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Mathew Reed

Mathew Reed

Product Specialist
70 Reviews
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PJ Pourjami

PJ Pourjami

Product Specialist
55 Reviews
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Michael Costello

Michael Costello

Credit Specialist- Special Finance
47 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
45 Reviews
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David Diaz

David Diaz

"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
33 Reviews
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Dan Dunham

Dan Dunham

Master Sales Associate
32 Reviews
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Chris Clark

Chris Clark

Credit Specialist
24 Reviews
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Ryan Ferris

Ryan Ferris

Product Specialist
23 Reviews
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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

Product Specialist
18 Reviews
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Kirby McMahon

Kirby McMahon

Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
13 Reviews
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Larry Satica

Larry Satica

Product Specialist
12 Reviews
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Lucas Bragg

Lucas Bragg

Product Specialist
8 Reviews
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Amy Smith

Amy Smith

Business Development Admin
7 Reviews
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Antonio Muro

Antonio Muro

"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
6 Reviews
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Joshua Clunie

Joshua Clunie

Business Development Admin
2 Reviews
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David Flyr

David Flyr

Product Specialist
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Management

Dylan Clunie

Dylan Clunie

General Manager
79 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
50 Reviews
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Dustin Snider

Dustin Snider

General Sales Manager
35 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
28 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
20 Reviews
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Administration

Hannah Choquette

Hannah Choquette

Business Development Lead
39 Reviews
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Erin Snider

Erin Snider

Dealership Accountant II
19 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
16 Reviews
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Gaby Temprano

Gaby Temprano

Business Development Admin
4 Reviews
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Kim Murillo

Kim Murillo

Business Development Admin
3 Reviews
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Maegan Minetto

Maegan Minetto

Service Business Development Admin
1 Review
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Paydon Chambers

Paydon Chambers

Business Development Admin
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Parts

Dawn Arguello

Dawn Arguello

Asst Parts Mgr
12 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
10 Reviews
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Internet

Brianna Mari

Brianna Mari

Vehicle Acquisition Specialist
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Lance Smith

Lance Smith

Service Advisor

410 Reviews
Certified
Recent Reviews

Jun 25, 2022

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It is a great place to take your car for servicing and

It is a great place to take your car for servicing and for maintenance yip

Jun 25, 2022

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On the road in May w trouble light suddenly on in the

On the road in May w trouble light suddenly on in the Palisade, called Lithia Hyundai in Reno, Lance in service got us in, problem diagnosed promptly, back on the road w codes, service recommendation for next stop in Boise where the repair was done. Had routine service in a June w spur of the moment trailer hitch install as well, Lance again shined. Friendly, flexible, efficient, knowledgeable come to mind.

Jun 18, 2022

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I love the personable service.

I love the personable service. Very friendly people. Very reasonably priced and I know everything that needs to be done gets taken care of.

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 17, 2022

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Lance Smith is a very good salesman he has always helped

Lance Smith is a very good salesman he has always helped me in trying to make my vehicle safe and tells me to bring it in when I have a engine light to find out what’s going on I appreciate appreciate him very much

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Tabatha Culver

Tabatha Culver

SERVICE ADVISOR

357 Reviews
Certified
Dealership Experience 9 years 6 months
Industry Experience 9 years 6 months
Recent Reviews

Jun 25, 2022

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Great customer service.

Great customer service. Kudos to Tabitha for helping me navigate my service needs. My Accent is up in years but I know it is in good hands.

Jun 23, 2022

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I would take my cars any where else but to Tabitha at

I would take my cars any where else but to Tabitha at Hyundai! She rocks

Jun 19, 2022

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Had an oil change as requested on my contract with lithia

Had an oil change as requested on my contract with lithia Hyundai Reno in and out in 25 minutes didn't have to wait long for my truck to get back to what I was doing 🙃

Jun 17, 2022

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The dealership was very clean and everyone was

The dealership was very clean and everyone was professional especially our sales man Chris Clark. My family has bought 4 cars though him and will not go anywhere else because of him. He is a great asset to the company and face of Hyundai. He makes the experience joyful and you leave feeling like family.

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

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Matt Franceschini

Matt Franceschini

Service Advisor

304 Reviews
Certified
Dealership Experience 7 years 8 months
Recent Reviews

Jun 30, 2022

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Got me in and out in a timely manner & were very helpful

Got me in and out in a timely manner & were very helpful and courteous period.

Jun 28, 2022

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Getting your vehicle worked on is never pleasant

Getting your vehicle worked on is never pleasant experience but I have to hand it to the guys at Lithia Hyundai. Especially Ryan Newton. He was truly accommodating to my schedule, responsive to my questions and overall great to work with.

Jun 19, 2022

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Had an oil change as requested on my contract with lithia

Had an oil change as requested on my contract with lithia Hyundai Reno in and out in 25 minutes didn't have to wait long for my truck to get back to what I was doing 🙃

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

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Bryan Ogg

Bryan Ogg

Finance Manager
Dealership Experience 10 years 1 months
Industry Experience 10 years 1 months
Recent Reviews

Jul 03, 2022

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Friendly staff, listened to me the first time when I said

Friendly staff, listened to me the first time when I said I wouldn’t buy unless it was AWD. There were several RWD versions on the lot, but Chris found us an absolute GEM that happened to be in transit to the dealer. He made sure my windows were tinted, car was clean and my battery was full when we arrived for delivery. Overall, great experience in a crazy market.

Jun 29, 2022

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This dealership is awesome we have bought numerous cars

This dealership is awesome we have bought numerous cars from them and they are always very professional.

Jun 29, 2022

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We only went to this dealership for the vehicle we wanted

We only went to this dealership for the vehicle we wanted to purchase not for the dealership itself. Dealership and all people we encountered during our buying trip was average.

May 25, 2022

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Great experience all around.

Great experience all around. My first time dealing with this dealership felt very good about the experience. Would definitely go back for same!

May 21, 2022

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Great can do attitudes.

Great can do attitudes. Very personable and go the extra mile to make a deal.

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Christopher Osorio

Christopher Osorio

Finance Manager
Dealership Experience 8 years 7 months
Recent Reviews

Jul 03, 2022

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Friendly staff, listened to me the first time when I said

Friendly staff, listened to me the first time when I said I wouldn’t buy unless it was AWD. There were several RWD versions on the lot, but Chris found us an absolute GEM that happened to be in transit to the dealer. He made sure my windows were tinted, car was clean and my battery was full when we arrived for delivery. Overall, great experience in a crazy market.

Jun 14, 2022

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Worst experience, I have had at a dealership.

Worst experience, I have had at a dealership. Period. The sales process was a nightmare. I was lied to and I wont go back

May 12, 2022

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The worst place you could ever buy a car.

The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.

May 11, 2022

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Ryan Ferris helped me get my new car and I love it so

Ryan Ferris helped me get my new car and I love it so much! He was helpful and listened to my needs. I will refer people to this dealership because of the amazing perks that come with buying a car from them. Such as the free services with any purchase of a new car.

Apr 09, 2022

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Working with Sales Manger/ service department to fix

Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.

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David Lennox

David Lennox

F&I Manager
Dealership Experience 10 years
Industry Experience 29 years 4 months
Recent Reviews

Jun 24, 2022

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Ryan had returned my text regarding replacing my

Ryan had returned my text regarding replacing my windshield. This is frustrating as I was told it would be taken care of and it’s not.

Jun 18, 2022

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Did not tell us that the warranty was based on the bank.

Did not tell us that the warranty was based on the bank. Was blindsided after waiting two hours to pick up the car. David was very rude when we brought it up to him. Once the car is paid off we are taking our business elsewhere.

Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

Apr 14, 2022

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They gave us excellent service and also sold us a great

They gave us excellent service and also sold us a great vehicle I’ll use them again no question.

Apr 12, 2022

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Holly was very helpful and knowledgeable.

Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.

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Holly Jensen

Holly Jensen

Certified Product Specialist
Contact Me
Dealership Experience 4 years 11 months
Industry Experience 4 years 11 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

Jun 01, 2022

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Holly is the best sales person and goes out of her way to

Holly is the best sales person and goes out of her way to help. The whole team really does their best to help with purchase and any repairs they may need to be are also handled with complete professionalism!

May 16, 2022

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They handled everything professionally and I’m very happy

They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.

Apr 14, 2022

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They gave us excellent service and also sold us a great

They gave us excellent service and also sold us a great vehicle I’ll use them again no question.

Apr 12, 2022

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Holly was very helpful and knowledgeable.

Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.

Apr 06, 2022

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Holly was very helpful as well as the Management and

Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you

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Matt Ashton

Matt Ashton

Operations Manager

131 Reviews
Certified
Dealership Experience 11 years 11 months
Industry Experience 26 years 10 months
Recent Reviews

Jun 30, 2022

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Got me in and out in a timely manner & were very helpful

Got me in and out in a timely manner & were very helpful and courteous period.

Jun 23, 2022

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Good Custer service and fast service for oil change etc.

Good Custer service and fast service for oil change etc. Waiting area nice. Needs coffee or drinks in waiting area.

Jun 19, 2022

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Had an oil change as requested on my contract with lithia

Had an oil change as requested on my contract with lithia Hyundai Reno in and out in 25 minutes didn't have to wait long for my truck to get back to what I was doing 🙃

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 10, 2022

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We are always treated well and our service agent was

We are always treated well and our service agent was great. We waited while the service was being performed and we enjoyed the coffee and great snacks provided.

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Devin Rogers

Devin Rogers

Finance Manager
Dealership Experience 3 years 2 months
Recent Reviews

Jun 30, 2022

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Awesome crew!

Awesome crew! Matthew Reed is a great salesman. Very helpful with all my questions and followed up with me to make sure I was fully satisfied with the service.

Jun 25, 2022

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Mostly good experience; however, I called twice in one

Mostly good experience; however, I called twice in one day for the service dept. I left a voicemail, phone # etc..twice. Never received a return call. I found that troubling.

Jun 17, 2022

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The dealership was very clean and everyone was

The dealership was very clean and everyone was professional especially our sales man Chris Clark. My family has bought 4 cars though him and will not go anywhere else because of him. He is a great asset to the company and face of Hyundai. He makes the experience joyful and you leave feeling like family.

Jun 14, 2022

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The people that I came into contact with were absolutely

The people that I came into contact with were absolutely great from the moment I stepped on the lot. It was overall a good experience.

Jun 09, 2022

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Absolutely wonderful cusomer service.

Absolutely wonderful cusomer service. Only complaint is service area is small. Very little drive in access

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Tony Roach

Tony Roach

Product Specialist
Contact Me
Dealership Experience 5 years 2 months
Industry Experience 26 years 6 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

Jun 25, 2022

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The people were fantastic to work with, I am a little

The people were fantastic to work with, I am a little disappointed with the cleaning and detailing. That could have been considerably better.

Jun 14, 2022

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The people that I came into contact with were absolutely

The people that I came into contact with were absolutely great from the moment I stepped on the lot. It was overall a good experience.

May 16, 2022

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They handled everything professionally and I’m very happy

They handled everything professionally and I’m very happy with my purchase. I would recommend them if you are looking to purchase a vehicle.

May 12, 2022

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Love this dealership but service department needs work on

Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.

May 12, 2022

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The worst place you could ever buy a car.

The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.

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Robby Young

Robby Young

Sales Associate
Contact Me
Dealership Experience 4 years 1 months
Industry Experience 4 years 1 months
I'm an insurance agent as well as car sales. Able to help out in either way. Not here to only make a sell but make customers and friends for life.
Recent Reviews

Jun 29, 2022

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This dealership is awesome we have bought numerous cars

This dealership is awesome we have bought numerous cars from them and they are always very professional.

Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

Jun 09, 2022

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Absolutely wonderful cusomer service.

Absolutely wonderful cusomer service. Only complaint is service area is small. Very little drive in access

May 18, 2022

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Very efficient, friendly service staff.

Very efficient, friendly service staff. Prices are more competitive & sales staff is very responsive. Overall a great experience !

May 12, 2022

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Love this dealership but service department needs work on

Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

Apr 06, 2022

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Holly was very helpful as well as the Management and

Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you

Mar 20, 2022

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This is the fourth car I have purchased from this

This is the fourth car I have purchased from this dealership. I cannot say enough about Dylan and his team! The customer service is always top-notch, and I will continue to purchase from and Recommend this dealership

Mar 09, 2022

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Very helpful.

Very helpful. As soon as you walk in your greeted that makes a person feel important. It's ran by a amazing man Dylan. Shout out for him. Also a shout out to Tabatha in service she was very professional and helpful

Mar 06, 2022

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Lithia service center is complete with service and

Lithia service center is complete with service and hospitality! They make you feel like family.

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Brett Roderick

Brett Roderick

Service Advisor
Dealership Experience 2 years 7 months
Recent Reviews

May 21, 2022

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Bret is always great to work with!

Bret is always great to work with! I always appreciate him helping my Dad with his Elantra

May 18, 2022

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Very efficient, friendly service staff.

Very efficient, friendly service staff. Prices are more competitive & sales staff is very responsive. Overall a great experience !

May 17, 2022

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Very knowledgeable team.

Very knowledgeable team. It's nice to have someone explain charges and services to you.

Apr 27, 2022

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Fast and efficient, very friendly and helpful staff, I

Fast and efficient, very friendly and helpful staff, I was in and out with in an hour, thought I would haven't taken longer to replace a part on my car from a recall notice.

Apr 12, 2022

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Holly was very helpful and knowledgeable.

Holly was very helpful and knowledgeable. We enjoyed her conversations and personality. The dealership as a whole was very clean and friendly.

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Mathew Reed

Mathew Reed

Product Specialist
Contact Me
Dealership Experience 3 years 3 months
Recent Reviews

Jun 30, 2022

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Awesome crew!

Awesome crew! Matthew Reed is a great salesman. Very helpful with all my questions and followed up with me to make sure I was fully satisfied with the service.

Jun 29, 2022

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We only went to this dealership for the vehicle we wanted

We only went to this dealership for the vehicle we wanted to purchase not for the dealership itself. Dealership and all people we encountered during our buying trip was average.

Jun 06, 2022

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The process of trading in my car and purchasing a new car

The process of trading in my car and purchasing a new car was great from start to finish.

May 12, 2022

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Love this dealership but service department needs work on

Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.

Apr 30, 2022

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Truck has been wrecked , not according to car fax

Truck has been wrecked , not according to car fax Exhaust was completely rust out Tire monitoring system was completely cut out of all four tires cost over $190

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PJ Pourjami

PJ Pourjami

Product Specialist
Recent Reviews

Jun 23, 2022

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Included service contact without my consent in the amount

Included service contact without my consent in the amount of $6,000 that was not discussed

Jun 18, 2022

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Did not tell us that the warranty was based on the bank.

Did not tell us that the warranty was based on the bank. Was blindsided after waiting two hours to pick up the car. David was very rude when we brought it up to him. Once the car is paid off we are taking our business elsewhere.

Apr 12, 2022

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PJ Parsalesman was the greatest.

PJ Parsalesman was the greatest. They knocked money off the car even though we are willing to pay full price without asking. Everything was absolutely amazing I love the follow up call after the fact. Super inviting atmosphere. I went in not wanting a warranty but it ended up lowering our interest rate and only added a couple bucks a month. We will definitely be purchasing all of our vehicles here in the future.

Mar 02, 2022

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I was made a promise by the dealership that was not

I was made a promise by the dealership that was not upheld. I was clearly naive to trust a car dealership without something in writing. I will never give Lithia business again and I will ensure none of my friends and family get burned by this company either.

Jan 16, 2022

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Love the group. PJ was great. The team works together and...

Love the group. PJ was great. The team works together and each one takes an interest in you even if you’re working with just one or two other members.

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 7 years 11 months
Industry Experience 20 years 5 months
Recent Reviews

Dec 21, 2021

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everyone went above and beyound to help me accomplish my...

everyone went above and beyound to help me accomplish my goals excellent customer service David, Efren, Mike, Chris O., Steve L. thank you all very much!!!

Dec 18, 2021

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Neither the dealership nor corporate can explain the...

Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?

Dec 16, 2021

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Got job done in timely matter, nice young lady who...

Got job done in timely matter, nice young lady who helped. Got picked up when needed

Oct 02, 2021

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Efran and Tom were great, I just came in to check out a...

Efran and Tom were great, I just came in to check out a car I was considering and they made the buying process so easy that I ended up purchasing. I would highly recommend anyone to come down and see these two because the experience was top notch.

Mar 17, 2021

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They are always great to deal with , always professional,...

They are always great to deal with , always professional, quick and friendly. This my 3rd brand new car I've purchased and I can honestly say that won't go to another dealership.

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Michael Costello

Michael Costello

Credit Specialist- Special Finance
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Dealership Experience 1 years 8 months
Industry Experience 34 years 10 months
I've been in the Reno-Sparks area for over 33 years helping people in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

Jun 02, 2022

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Fantastic individuals, willing to work with you, a real

Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with

Feb 26, 2022

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Was friendly helpful got our deal to go through

Was friendly helpful got our deal to go through expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we love the vehicle. Our 4th Santa Fe

Feb 02, 2022

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Friendly fast convenient fun nice warm let’s how many...

Friendly fast convenient fun nice warm let’s how many more adjectives do you need

Jan 06, 2022

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This dealer and my sales rep Cherae Cozzi, really went...

This dealer and my sales rep Cherae Cozzi, really went above and beyond to help me find what I was looking for. Cherae has a wonderful personality and took the time to listen to what my needs were and what I was looking for. I'm not big on the high tech stuff and she explained a lot of it to me and made it understandable. I am a big man, basically from injuries suffered during deployment and put on weight, the vehicle that Cherae and Mike chose for me was perfect ! Thank you so much for your great service... From one service member to many... Excellent Job! I will recommend to all my family and friends, Lithia Hyundai of Reno ! ;-)

Jan 05, 2022

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Pretty supportive and good communication. They stayed...

Pretty supportive and good communication. They stayed being patient until I make a decision. Very good!

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Larry Farrell

Larry Farrell

Business Development Admin
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Jun 29, 2022

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This dealership is awesome we have bought numerous cars

This dealership is awesome we have bought numerous cars from them and they are always very professional.

Jun 01, 2022

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Traded my car for a newer one and was sold a maintenance

Traded my car for a newer one and was sold a maintenance package that was not available. Shameful to say the least

May 12, 2022

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Love this dealership but service department needs work on

Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.

Mar 08, 2022

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A very friendly and welcoming dealership with outstanding

A very friendly and welcoming dealership with outstanding customer service. The people are great and when I need something they take care of it no hassles.

Feb 17, 2022

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My salesman was great when it came time for some service

My salesman was great when it came time for some service that was needed it was painfully slow and still hasn’t been completed. They insisted that the car be delivered the day I signed which was not my preference. I think had it not been delivered right away the service would have been provided much faster. I worry about using the service department in the future. Service service service I’ll be right back OK I’ll be right name Jack Jack

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Hannah Choquette

Hannah Choquette

Business Development Lead
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Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

Jan 05, 2022

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Everyone was very helpful and nice. Would definitely...

Everyone was very helpful and nice. Would definitely recommend them. Would also purchase from them again in the future. Thank you.

Jul 28, 2021

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We just purchased a 2021 Santa Fe, this is our 4th Santa...

We just purchased a 2021 Santa Fe, this is our 4th Santa fe since 2003. What more can I say, very dependable, great warranty, and great service!

Jul 18, 2021

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The employees are very friendly and helpful. When I...

The employees are very friendly and helpful. When I really need a car I went there for the first time and my experience was very surprisingly how helpful they are.

Jun 05, 2021

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Met Bryan Ogg at a car show inn 2014. He took my wife and...

Met Bryan Ogg at a car show inn 2014. He took my wife and I to the dealership to look at some cars. Worked very hard and was up front and direct. We drove away that night in or first new car from Lithia. Bryan and team have treated us very well over the years. We have purchased 7 vehicles and very satisfied with every purchase. We also get our vehicles serviced here. They are quick, knowledgeable, and experienced. They have earned my trust and appreciation. I cannot express enough of my feelings except that it its a joy to us to visit them. A true experience of Good people that we care for after these years. Some move on and away, we miss them dearly. They have become friends to us. Sincerely, David and Stephanie Harington.

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Dustin Snider

Dustin Snider

General Sales Manager
Dealership Experience 22 years 5 months
Industry Experience 22 years 5 months
Recent Reviews

Jun 17, 2022

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The dealership was very clean and everyone was

The dealership was very clean and everyone was professional especially our sales man Chris Clark. My family has bought 4 cars though him and will not go anywhere else because of him. He is a great asset to the company and face of Hyundai. He makes the experience joyful and you leave feeling like family.

Apr 09, 2022

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Working with Sales Manger/ service department to fix

Working with Sales Manger/ service department to fix what should have been fixed before they sold me a truck with needing $6,500 in repairs now, and only owning the truck 5 months. Before going on a trip we took it to another Mechanic shop. Who told us the front end was unsafe to drive on a trip. When taken back to Lythia to confirm our mechanics observation Lythia service department agreed with the repairs needed. Yet say it’s not covered under warranty and we bought it this way. Friend of 30+ years said the truck was sound and good. 3rd car we have bought from him and sent many friends there to purchase vehicles. Now, we wait to see what the service department is going to do to fix the truck as it should have been before anyone purchased it!!! Many email have been sent by me. Not many have been answered. Except for “It’s been sent to our Service Dept to handle, I’ll get back to you. That was over a week and a half ago. No answers or solutions yet. Next step I guess will be to contact corporate offices I guess. Or maybe this will go to corporate and they’ll reach out to fix the truck.

Mar 06, 2022

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Lithia service center is complete with service and

Lithia service center is complete with service and hospitality! They make you feel like family.

Oct 21, 2021

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Tony was extremely helpful with my new car purchase. Test...

Tony was extremely helpful with my new car purchase. Test driving was a breeze and able to see if my boys fit.

Jun 30, 2021

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Both management and sales were a pleasant to work with....

Both management and sales were a pleasant to work with. Everyone one was very helpful and accommodating. Truly a world class dealership. I recommend this dealership.

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David Diaz

David Diaz

"Fresh Start" Challenged Credit Specialist / 800BadCredit.Com Loan Specialist
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Dealership Experience 1 years 8 months
Industry Experience 3 years 8 months
Since getting into the car business I have built a solid reputation and book of business by helping first-time car buyers and people with challenged credit get into the car they need... then into the car of their dreams. Specializing in challenged credit and first time buyers takes a combination of the right lenders, and the right inventory... and I have both. Don't let an inexperienced sales person drag you through a process wrought with frustrations, come see me, let's find you a car you can see yourself driving, and leave the rest to me. You'll be happy you did!
Recent Reviews

Jun 06, 2022

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The process of trading in my car and purchasing a new car

The process of trading in my car and purchasing a new car was great from start to finish.

Apr 11, 2022

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Went in and found something else and much better than

Went in and found something else and much better than what I was looking for. David Diaz was the one helping me and he was and is absolutely amazing. He made it feel like I was in my own home! So thank ful that I feel like their part of my family

Mar 24, 2022

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I am very unsatisfied with your dealership.

I am very unsatisfied with your dealership. My car broke after 38 days of having it. I was at 3095 miles and I feel it should of been taken care of by you. It was a $6.24 part that cost me $180 plus a tow. I will never buy from this place again. I paid over $3000 over blue book. My fault I should of checked. I feel this place is not honest nor customer based as they should of at least made my vehicle safe and driveable after 38 no matter the mileage. I will tell anyone who listens not to buy here. Forsure

Mar 13, 2022

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Mostly good experience except for the fact that they ran

Mostly good experience except for the fact that they ran about 9 hard inquiry’s on my credit.

Feb 02, 2022

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Friendly fast convenient fun nice warm let’s how many...

Friendly fast convenient fun nice warm let’s how many more adjectives do you need

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Dan Dunham

Dan Dunham

Master Sales Associate
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Dealership Experience 1 years 6 months
Industry Experience 32 years 11 months
Recent Reviews

Jun 02, 2022

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Fantastic individuals, willing to work with you, a real

Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with

Apr 30, 2022

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Truck has been wrecked , not according to car fax

Truck has been wrecked , not according to car fax Exhaust was completely rust out Tire monitoring system was completely cut out of all four tires cost over $190

Apr 08, 2022

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Service Center is usually very good, but last time I went

Service Center is usually very good, but last time I went to have my new used vehicle serviced under warranty I received a run around so that I would become discouraged from using the warranty.

Apr 08, 2022

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They gave us a very good deal and it was a very low

They gave us a very good deal and it was a very low pressure environment.

Apr 06, 2022

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Dealing with Mr.

Dealing with Mr. Dan Dunham is always a pleasure and the vehicle is an excellent purchase we are happy with.

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

Mar 11, 2022

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I truly appreciate the care and guidance of Brett in the

I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.

Jan 11, 2022

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Holly was amazing highly and would recommend her to...

Holly was amazing highly and would recommend her to anyone who is looking for buy a car.

Dec 23, 2021

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Good services no hustles l like Hyundai car that’s my 2...

Good services no hustles l like Hyundai car that’s my 2 car very happy

Dec 18, 2021

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Neither the dealership nor corporate can explain the...

Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?

Dec 05, 2021

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Lithia Hyundai service center and sales center is top...

Lithia Hyundai service center and sales center is top notch amazing best customer service. Whatever you need they are extremely accommodating. Lithia Hyundai treats you like you are number 1.

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Chris Clark

Chris Clark

Credit Specialist
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Dealership Experience 2 years 1 months
Industry Experience 27 years 9 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

Jul 03, 2022

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Friendly staff, listened to me the first time when I said

Friendly staff, listened to me the first time when I said I wouldn’t buy unless it was AWD. There were several RWD versions on the lot, but Chris found us an absolute GEM that happened to be in transit to the dealer. He made sure my windows were tinted, car was clean and my battery was full when we arrived for delivery. Overall, great experience in a crazy market.

Jun 28, 2022

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Getting your vehicle worked on is never pleasant

Getting your vehicle worked on is never pleasant experience but I have to hand it to the guys at Lithia Hyundai. Especially Ryan Newton. He was truly accommodating to my schedule, responsive to my questions and overall great to work with.

Jun 17, 2022

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The dealership was very clean and everyone was

The dealership was very clean and everyone was professional especially our sales man Chris Clark. My family has bought 4 cars though him and will not go anywhere else because of him. He is a great asset to the company and face of Hyundai. He makes the experience joyful and you leave feeling like family.

Apr 16, 2022

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Great dealership would recommend them to anyone who is

Great dealership would recommend them to anyone who is looking for a good nice car

Mar 30, 2022

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A very nice dealership.

A very nice dealership. The staff were very professional & friendly. They explained all the costs that were involved with my appointment.

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Ryan Ferris

Ryan Ferris

Product Specialist
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Dealership Experience 1 years 6 months
Been in the business for a few months and love hooking people up with great deals on awesome cars and trucks. Avid outdoorsman, family man, and dedicated to my craft. Come by and let me show you how easy it is to buy a car here.
Recent Reviews

Jun 24, 2022

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Ryan had returned my text regarding replacing my

Ryan had returned my text regarding replacing my windshield. This is frustrating as I was told it would be taken care of and it’s not.

Jun 10, 2022

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We are always treated well and our service agent was

We are always treated well and our service agent was great. We waited while the service was being performed and we enjoyed the coffee and great snacks provided.

May 25, 2022

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Great experience all around.

Great experience all around. My first time dealing with this dealership felt very good about the experience. Would definitely go back for same!

May 13, 2022

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Everyone was very easy to work with and made the

Everyone was very easy to work with and made the experience very seamless for me

May 11, 2022

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Ryan Ferris helped me get my new car and I love it so

Ryan Ferris helped me get my new car and I love it so much! He was helpful and listened to my needs. I will refer people to this dealership because of the amazing perks that come with buying a car from them. Such as the free services with any purchase of a new car.

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

Jun 30, 2022

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Got me in and out in a timely manner & were very helpful

Got me in and out in a timely manner & were very helpful and courteous period.

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 07, 2022

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I love the service from Don Ostrom.

I love the service from Don Ostrom. He is the reason I take my vehicle to Lithia Hyundai of Reno. Every service quote he has given me has been lower than all other quotes, Everything he has ever told me how long service would take has been true. I appreciate how Don communicates. He is patient and straight forward. I have witnessed him working hard to get my car on a rack as soon as possible. Don O. provides detailed answers to all of my questions. I believe he respects my time; probably because he is very efficient with his time. THIS is what I want in automotive service. I love Don O. and Lithia Hyundai of Reno. Very Sincerely, Benjamin H. Martin

Apr 25, 2022

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Good service, friendly folks, and I didn't have to wait

Good service, friendly folks, and I didn't have to wait very long. I will come back.

Apr 12, 2022

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We bring both our cars in for oil changes, tire rotations

We bring both our cars in for oil changes, tire rotations and mileage services. The guys at the service desk are quick and friendly. We were told we needed new tires as the tread was bad. The tires only had 15,000 miles on them so we went right to where we bought them. They checked and only the two back tires were bad. The fronts looked new. It was mentioned that maybe they had never rotated them until that day and that’s why the tread was only bad on the one pair. Overall we are usually happy with our service.

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 09, 2022

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The service department at Reno Lithia Hyundai is

The service department at Reno Lithia Hyundai is excellent. I have lived in Reno 26 years and I wouldn’t go anywhere else. I dealt with two other service department dealerships and they were horrible. I now own two Hyundai’s, one my grandson drives and my newer 2018 Kona I use for driving Uber/Lyft. I’m 75 years old. I wouldn’t let my grandson drive anything I didn’t think was 100 percent safe. The service manager, Matt Ashton and my service advisor Tabatha Culver are extremely knowledgeable and professional. This is a great service department. I wouldn’t have anyone else look after my cars.

May 27, 2022

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The service department at Reno Lithia Hyundai is the

The service department at Reno Lithia Hyundai is the best. I have been going there since 2015 and the I’m completely pleased. The service manager Matt Ashton and my service advisor Tabatha Culver are extremely professional and knowledgeable.

Mar 25, 2022

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Awesome staff!

Awesome staff! They were very personable. I felt like i could ask any questions i needed to. They were willing to educate me on the predicament of my vehicle.

Mar 24, 2022

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Good service -Thank you Good knowledgeable experienced

Good service -Thank you Good knowledgeable experienced mechanics From the manufacturer of car and wrenching experienced riputicios.

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 6 years 11 months
Industry Experience 33 years 6 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 33+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

Dec 31, 2021

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I purchased a used Jeep Rubicon off their used lot, I...

I purchased a used Jeep Rubicon off their used lot, I immediately noticed David Diaz from a previous Dealership that we purchased a new Jeep for my wife, so I felt comfortable from the start. I Rember David being very polite and easy going, we had a great experience on that purchase, and no different at this dealership. we go inside and I recognized PJ from another dealership from a couple years earlier, and we have purchased several trucks from him in the past. I had no idea he was working at this dealership, great guy. We were just driving by and saw this Jeep, and David was out there. David got a us a great deal on our used Jeep, and I have to say I felt we were treated very well even though it was a used car. We had a couple of minor things that we had on the due bill that needed to be corrected, and they were. Scott Robert was the one who verified the due bill and worked everything out. I can tell you from my experience with this dealership, they take doing the right thing seriously. Matt Franceschini worked with the sales department on that part. Matt was helpful and professional, and good guy. I would very easily recommend this dealership to anyone. Dex Baker.

Dec 23, 2021

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Good services no hustles l like Hyundai car that’s my 2...

Good services no hustles l like Hyundai car that’s my 2 car very happy

Dec 18, 2021

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Neither the dealership nor corporate can explain the...

Neither the dealership nor corporate can explain the following. #hyundai, #LithiaHyundai, #lithiahyundaireno, #hyundaikonaelectric, #HyundaiKona, #hyundaikonaev, Both the dealership and corporate say that the following small scrap to my bumper caused the radar to fail. Can anyone explain to me how this is possible? I included pictures of the bumper, the scrap that they say damaged the radar, the inside of the bumper, and the radar that they say was broken (which has zero damage on it). 1/13/2022 - I originally gave info on how to see pictures - but it went against DealerRater community guidelines. So, in conclusion, is DealerRater any better then the dealerships?

Jun 30, 2021

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was incredibly helpful and intelligent on the subject....

was incredibly helpful and intelligent on the subject. they were friendly and easily approachable.

May 19, 2021

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I had a really good experience with Robby. I bought a...

I had a really good experience with Robby. I bought a brand new car and everyone I I countered along the way was awesome. Best place to buy a car

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Erin Snider

Erin Snider

Dealership Accountant II
Recent Reviews

Mar 06, 2022

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Lithia service center is complete with service and

Lithia service center is complete with service and hospitality! They make you feel like family.

Feb 28, 2022

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Lance Smith has been my guy to go to for over over 10

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋

Dec 23, 2021

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Good services no hustles l like Hyundai car that’s my 2...

Good services no hustles l like Hyundai car that’s my 2 car very happy

Oct 09, 2021

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Super responsive, also willing to work with out of town...

Super responsive, also willing to work with out of town customers. Always nice and respectful

Oct 01, 2021

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The people there is very nice and understanding when you...

The people there is very nice and understanding when you have a problem with your car.

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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

Product Specialist
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Dealership Experience 1 years 7 months
Industry Experience 19 years 1 months
Recent Reviews

Jun 25, 2022

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Mostly good experience; however, I called twice in one

Mostly good experience; however, I called twice in one day for the service dept. I left a voicemail, phone # etc..twice. Never received a return call. I found that troubling.

Apr 02, 2022

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Efren has been a wonderful salesman second time I’ve gone

Efren has been a wonderful salesman second time I’ve gone to him and has always been transparent, friendly and accommodating. Will go back again.

Apr 01, 2022

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Vehicle was sold to me under false pretenses.

Vehicle was sold to me under false pretenses. When I confronted them about it, they said they would see what they could do. Its been a month with no resolution.

Jan 30, 2022

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They were very helpful in getting me into the car but...

They were very helpful in getting me into the car but after that it took one week after my dealer plates expired for them to actually mail my registration paperwork and then also I needed insurance to get out of the dealership they got me the most expensive Insurance they could find. The next day I was able to find the exact same insurance coverage for $100 less a month

Dec 21, 2021

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everyone went above and beyound to help me accomplish my...

everyone went above and beyound to help me accomplish my goals excellent customer service David, Efren, Mike, Chris O., Steve L. thank you all very much!!!

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Jun 19, 2022

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Had an oil change as requested on my contract with lithia

Had an oil change as requested on my contract with lithia Hyundai Reno in and out in 25 minutes didn't have to wait long for my truck to get back to what I was doing 🙃

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jun 04, 2022

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Kept us in the dark regarding the car we were buying, the

Kept us in the dark regarding the car we were buying, the price of the car, how much our trades were worth, what the financing % was and who it was through until we finally couldn’t ignore it further and pitched a fit but the answers still weren’t satisfactory. We asked at the time for an owner’s manual - 6 weeks ago and still haven’t received! Now the people were really friendly and said all the right things but, come on… we do like the car and is running well, but we felt like we were in the dark.

Mar 09, 2022

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They are quick and effective.

They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience.

Jan 11, 2022

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Fast honest service. Never had a bad experience here....

Fast honest service. Never had a bad experience here. Will come again. Love them long time.

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Dealership Experience 6 years 4 months
Recent Reviews

Apr 08, 2022

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They gave us a very good deal and it was a very low

They gave us a very good deal and it was a very low pressure environment.

Jan 04, 2022

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What a fantastic experience! The people that work here...

What a fantastic experience! The people that work here are why I’m happy to do business with them. Terrific customer service all the way around. Holly was outstanding with helping us out and had great communication with me. Thank you all so much! Highly recommend!!

Dec 15, 2021

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Very nice people ! Super sweet staff Reasonable prices...

Very nice people ! Super sweet staff Reasonable prices . Clean building nice looking cars! I would recommend to my friends and family!!!

Dec 01, 2021

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I am a man of few words and I am out of them right now...

I am a man of few words and I am out of them right now

Oct 08, 2021

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Excelente servicio a la hora de comprar mi vehículo y un...

Excelente servicio a la hora de comprar mi vehículo y un excelente trato dentro y fuera del conccecionario

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Kirby McMahon

Kirby McMahon

Fresh Start Loan Analyst / 800BadCredit.com Loan Specialist
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Dealership Experience 11 months
Industry Experience 21 years 6 months
If you have challenged credit, I'm your guy! Been in the business for many years and love helping people with little or no credit get into a car, and re-establish their credit. If you're in the market for a new ride hit me up and I'll make it happen.
Recent Reviews

Jun 09, 2022

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Absolutely wonderful cusomer service.

Absolutely wonderful cusomer service. Only complaint is service area is small. Very little drive in access

Jun 02, 2022

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Fantastic individuals, willing to work with you, a real

Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with

May 27, 2022

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Kirby was great.

Kirby was great. experience with the service department has been good to. They have in house insurance to that was pretty great

May 12, 2022

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The worst place you could ever buy a car.

The worst place you could ever buy a car. I’m honestly flabbergasted with how badly I got xxxxed over. Because of them my credit is going to be screwed up after I spent 5 years paying on my car and never having any issues. They sold me a used car with over 5000 miles and tons of issues and they called the car “Brand New”. The worst decision I have made was trusting these terrible people.

Apr 02, 2022

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Great service from Luke who was very.

Great service from Luke who was very. helpful and did great job of answering all of our questions especially regarding all the technical aspects of our purchase. Greatly appreciate him & all others who were most courteous

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Dawn Arguello

Dawn Arguello

Asst Parts Mgr
Recent Reviews

Jun 12, 2022

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The customer service is good at Lithia Hyundai.

The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in.

Feb 28, 2022

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Lance Smith has been my guy to go to for over over 10

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋

Dec 23, 2021

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Good services no hustles l like Hyundai car that’s my 2...

Good services no hustles l like Hyundai car that’s my 2 car very happy

Sep 24, 2021

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Matt and Tabatha always do a great job when I bring a car...

Matt and Tabatha always do a great job when I bring a car in for service

Feb 19, 2021

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I love this Dealership in Reno on Kietzke. This was a...

I love this Dealership in Reno on Kietzke. This was a second purchase for me and my husben. I myself was in the market for a new car and i found it at Reno Lithia Hyuandai . This was the greatest experience I have ever had at a dealership. There friendly and fair !!! I purchased a 2021 Venue. A Big shout out to Holly Jensen she was the best .!! I will go back again and again. Thank You to all the Staff at LITHIA IN RENO. Love'n my new Venue !!!! I wish I could leave a picture of me and my new Baby but I can't. Love My New s u v !!!!!

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Hai Ngo

Hai Ngo

Service Techician
Recent Reviews

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

May 27, 2022

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The service department at Reno Lithia Hyundai is the

The service department at Reno Lithia Hyundai is the best. I have been going there since 2015 and the I’m completely pleased. The service manager Matt Ashton and my service advisor Tabatha Culver are extremely professional and knowledgeable.

Mar 25, 2022

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Awesome staff!

Awesome staff! They were very personable. I felt like i could ask any questions i needed to. They were willing to educate me on the predicament of my vehicle.

Mar 11, 2022

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I truly appreciate the care and guidance of Brett in the

I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps are great. So no matter who you chose, you’re in great hands.

Mar 09, 2022

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They are quick and effective.

They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience.

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Jeremy Olsen

Jeremy Olsen

Service Techician
Recent Reviews

Jun 17, 2022

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Great service!

Great service! Excellent work! Life long friends. Lance, tabither lol, an Matt A. Great work!

Jan 11, 2022

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Fast honest service. Never had a bad experience here....

Fast honest service. Never had a bad experience here. Will come again. Love them long time.

Sep 22, 2021

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Awesome! Jeremy, Tabatha and Lance are fantastic people...

Awesome! Jeremy, Tabatha and Lance are fantastic people and do a great job in the service department!

Aug 14, 2021

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Great service department. Felt like I was family! My car...

Great service department. Felt like I was family! My car was done in a timing manner. My car was clean and sanitize. Well taken care of like it was the technician personal car!

Jul 20, 2021

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It's a pleasure to come in and visit with Tabatha and...

It's a pleasure to come in and visit with Tabatha and Jeremy. I have complete trust in their work on, and care for, my Hyundai.

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Larry Satica

Larry Satica

Product Specialist
Contact Me
Dealership Experience 1 years 2 months
Industry Experience 15 years
Recent Reviews

Jun 23, 2022

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Larry was wonderful.

Larry was wonderful. Made my new car buying and my train in stress free. I was out of state when.my car had a major breakdown. Larry picked me up, had my old car towed and found the car that was perfect for me. The whole sales team made my out of state car buying experience a breeze

May 12, 2022

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Love this dealership but service department needs work on

Love this dealership but service department needs work on communication skills. Bought a great truck from a great salesman and manager but things went south with service. Don't worry though I'll be back again just probably not for service. Good job sales department.

May 04, 2022

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He helped me with my process and options to look at then

He helped me with my process and options to look at then I made my decision thank you Larry your awesome 👌 👏

Apr 01, 2022

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Vehicle was sold to me under false pretenses.

Vehicle was sold to me under false pretenses. When I confronted them about it, they said they would see what they could do. Its been a month with no resolution.

Nov 28, 2021

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The sales people seemed to be enthusiastic & 'real'. Cos...

The sales people seemed to be enthusiastic & 'real'. Cos was straight forward & willing to work with me to make a deal. Am having some issues with DMV & am calling Lithia today.

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Gio Castro

Gio Castro

Service Technician
Recent Reviews

Jan 11, 2022

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Fast honest service. Never had a bad experience here....

Fast honest service. Never had a bad experience here. Will come again. Love them long time.

Nov 30, 2021

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They are always friendly to see you andto fix any...

They are always friendly to see you andto fix any problem you might have thank you

Oct 30, 2021

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Very friendly and helpful all were very nice and helpful...

Very friendly and helpful all were very nice and helpful stepped forward and had my car done in a short time

Oct 27, 2021

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Best service Best service around! Best...

Best service Best service around! Best service writer around! Best mechanics around! Best dealership [email protected]

May 15, 2021

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Thank You, for your professional Staff being efficient...

Thank You, for your professional Staff being efficient and super nice. We enjoy our 2020 Kona very much, as it is great on gas and low in maintaining repair.

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Robert Thomas

Robert Thomas

Parts Advisor
Recent Reviews

Feb 28, 2022

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Lance Smith has been my guy to go to for over over 10

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋

Feb 08, 2022

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My service technician, Gary Popkiss, is always thorough &...

My service technician, Gary Popkiss, is always thorough & completes the work in a timely manner.

Dec 23, 2021

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