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Service

Lance Smith

Lance Smith

Service Advisor

Certified
604 Reviews
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Matt Franceschini

Matt Franceschini

Service Advisor

Certified
478 Reviews
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Jeremy Olsen

Jeremy Olsen

Service Manager
56 Reviews
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Donald Ostrom

Donald Ostrom

Service Advisor
42 Reviews
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Everett Clunie

Everett Clunie

Lube Techician
39 Reviews
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Cuong Ngo

Cuong Ngo

Service Techician
35 Reviews
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Bryan Mazariegos

Bryan Mazariegos

Service Technician
30 Reviews
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Gio Castro

Gio Castro

Service Technician
26 Reviews
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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
26 Reviews
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Hai Ngo

Hai Ngo

Service Techician
24 Reviews
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Drea McGiffin

Drea McGiffin

Business Development Admin
22 Reviews
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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
17 Reviews
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Finance

Bryan Ogg

Bryan Ogg

Finance Manager

Certified
342 Reviews
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David Lennox

David Lennox

F&I Manager

Certified
272 Reviews
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Christopher Osorio

Christopher Osorio

Finance Manager
269 Reviews
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Devin Rogers

Devin Rogers

Finance Manager

Certified
208 Reviews
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Sales

Holly Jensen

Holly Jensen

Certified Product Specialist

Certified
252 Reviews
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Matt Ashton

Matt Ashton

General Sales Manager
162 Reviews
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Tony Roach

Tony Roach

Product Specialist
119 Reviews
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Mathew Reed

Mathew Reed

Product Specialist
85 Reviews
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Dan Dunham

Dan Dunham

Master Sales Associate

Certified
71 Reviews
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Ryan Ferris

Ryan Ferris

Assistant Sales Manager

Certified
66 Reviews
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Michael Costello

Michael Costello

Product Specialist
65 Reviews
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David Diaz

David Diaz

"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
60 Reviews
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Larry Farrell

Larry Farrell

Business Development Admin
60 Reviews
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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
42 Reviews
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Chris Clark

Chris Clark

Credit Specialist
42 Reviews
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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
40 Reviews
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Paydon Chambers

Paydon Chambers

Product Specialist
19 Reviews
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Trisha Stone

Trisha Stone

Product Specialist
11 Reviews
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Joshua Clunie

Joshua Clunie

Business Development Admin
9 Reviews
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Erwin Soto

Erwin Soto

Product Specialist
7 Reviews
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Ryan

Ryan "RJ" Bush

Buyer
4 Reviews
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Darren Toomer

Darren Toomer

Inventory Manager
3 Reviews
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Jake Ochoa

Jake Ochoa

Product Specialist
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Management

Dylan Clunie

Dylan Clunie

General Manager
114 Reviews
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Steve Leveille

Steve Leveille

Sales Manager
66 Reviews
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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
36 Reviews
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Scott Robert

Scott Robert

e Commerce Marketing Manager
35 Reviews
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Internet

Hannah Choquette

Hannah Choquette

Business Development Lead
49 Reviews
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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
24 Reviews
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Gaby Temprano

Gaby Temprano

Business Development Admin
15 Reviews
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Kim Murillo

Kim Murillo

Business Development Admin
9 Reviews
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Maegan Minetto

Maegan Minetto

Service Business Development Admin
8 Reviews
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Kathleen

Kathleen "Kat" Harris

Business Development Admin
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Parts

Dawn Vincent

Dawn Vincent

Parts Manager
25 Reviews
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Robert Thomas

Robert Thomas

Parts Advisor
17 Reviews
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Lance Smith

Lance Smith

Service Advisor

604 Reviews
Certified
Recent Reviews

May 26, 2023

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Lance has been so helpful, very personable, and he has a

Lance has been so helpful, very personable, and he has a great sense of humor!

May 24, 2023

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Great service, friendly employees and I will be bringing

Great service, friendly employees and I will be bringing my car there in the future

May 23, 2023

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I have bought several cars at thus dealership.

I have bought several cars at thus dealership. I have always been very satisfied with thhe service department. I mostly deal with Lance Smith. He is ALWAYS friendly, efficient and gets me in and out quickly. He is or should be a very valued employee.

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

May 22, 2023

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Paid $85 to have my car towed to the service center and

Paid $85 to have my car towed to the service center and it has now sat for over 4 days with nothing done to it. Literally all that is needed as I was told, is to plug in a Hyundai specific diagnostic tool into my car. I'm paying over $100 a day and Uber driving around and getting my daughter to and from school. This is ridiculous. Also I never received a phone call back from anyone with any updates and now I know why because there were none. I need my car back asap. Can someone please plug my car into the diagnostic machine today? That'd be nice. Thanks.

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Matt Franceschini

Matt Franceschini

Service Advisor

478 Reviews
Certified
Dealership Experience 8 years 7 months
Recent Reviews

May 30, 2023

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Friendly staff.

Friendly staff. Gets the job done in a timely manner. Not pushy. Love the atmosphere.

May 28, 2023

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The service department has the nicest employee’s.

The service department has the nicest employee’s. Always polite and professional!. Wouldn’t take my car to any other dealership.

May 27, 2023

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Able to get appointments quickly with efficient and

Able to get appointments quickly with efficient and thorough service. I have a favorite service rep: Ryan Newton and l always rely on him. K8

May 24, 2023

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Lithia Hyundai Reno treat their customers well and

Lithia Hyundai Reno treat their customers well and respect their time. I will definitely be back.

May 19, 2023

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My sales representative was excellent, the process went

My sales representative was excellent, the process went quickly, and the follow up service was easy!

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Bryan Ogg

Bryan Ogg

Finance Manager

342 Reviews
Certified
Dealership Experience 11 years
Industry Experience 11 years
Recent Reviews

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

May 16, 2023

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Amazing service.

Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.

May 14, 2023

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Trisha was incredible to work with!

Trisha was incredible to work with! She was honest, no pressure, funny, and had my best interests in mind while still doing her job.

Apr 12, 2023

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clean and friendly with no high pressure.

clean and friendly with no high pressure. They had a good selection of cars available

Apr 05, 2023

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A Complete Scam I Should of never even went in there they

A Complete Scam I Should of never even went in there they are all scam artists and sell people bad cars and won't help them fix there mistakes no integrity and Complete hustlers never will I buy another vehicle from them ever again

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David Lennox

David Lennox

F&I Manager

272 Reviews
Certified
Dealership Experience 10 years 11 months
Industry Experience 30 years 3 months
Recent Reviews

May 15, 2023

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I am very happy to tell you that everyone at the

I am very happy to tell you that everyone at the Dealership was very informative and helpful my new car 🚗 is awesome thank you!

May 14, 2023

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Sales team were very good.

Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easily, thin coat of chrome..

May 10, 2023

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They are professional, friendly and enjoyable to deal

They are professional, friendly and enjoyable to deal with. I will deal with them again.

May 03, 2023

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The dealership was very clean and from the minute my wife

The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.

May 03, 2023

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Excellent service.

Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.

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Christopher Osorio

Christopher Osorio

Finance Manager
Dealership Experience 9 years 6 months
Recent Reviews

May 23, 2023

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They push you into predatory loans, they don't care and

They push you into predatory loans, they don't care and use your background against you.

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

May 07, 2023

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My experience at this dealership is far beyond the best.

My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!

May 06, 2023

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Very detail oriented and listened to the what the

Very detail oriented and listened to the what the customer wanted. I am not a easy picker when coming to Cars. Holly went above and beyond to find the right car for me. She was amazing and very professional.

Apr 23, 2023

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No pressure sales, Dan was great to work with.

No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.

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Holly Jensen

Holly Jensen

Certified Product Specialist

252 Reviews
Certified
Contact Me
Dealership Experience 5 years 10 months
Industry Experience 5 years 10 months
I am an avid musician in my spare time, having played a variety of different genres (punk, alt rock, classical, garage, country, jazz, blues, and electric). I also enjoy rock climbing and am a huge fan of parkour. I am also an action movie freak. I am also a big dog lover, taking my fur babies for frequent walks and play time at the local park. Message me for assistance today.
Recent Reviews

May 06, 2023

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Very detail oriented and listened to the what the

Very detail oriented and listened to the what the customer wanted. I am not a easy picker when coming to Cars. Holly went above and beyond to find the right car for me. She was amazing and very professional.

Apr 29, 2023

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Easy peasy!

Easy peasy! There was nothing hidden or tricky. They deal with you straight up. That was refreshing compared to some high pressure sales dealerships.

Apr 26, 2023

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Good service and deal.

Good service and deal.quality salespeople.always a good experience.3 rd car from there..

Apr 21, 2023

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I never thought my daughter would be a sales rep!

I never thought my daughter would be a sales rep! But I have to say, she knows her cars. I have told her that someday I would buy a new car, but it would have to be just what I wanted. That day finally came and I’m glad I waited and got the redesigned 2023 Tucson. Holly found the car I wanted in the color I wanted and had it picked up and delivered by Jake to the Lithia Lot in Reno. Holly spent time showing me all the bells and whistles and what happened when I would push a certain button on the dash. She was very thorough and I appreciate that. I felt no pressure at any time throughout the buying process, another thing I appreciate. It would be easy to be biased, as she is my daughter, but I kept comparing her to other sales reps I have bought from through the years and she was just stellar! Thank you, Holly, for making this such a fun experience. 💕

Apr 13, 2023

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Holly is a fantastic employee.

Holly is a fantastic employee. Knowledgeable, friendly and knows her cars. Great asset 2 your company!

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Devin Rogers

Devin Rogers

Finance Manager

208 Reviews
Certified
Dealership Experience 4 years 1 months
Recent Reviews

May 29, 2023

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Great team of professionals!

Great team of professionals! Will definitely be back and telling my friends! They went about and beyond!

May 25, 2023

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Very helpful and friendly.

Very helpful and friendly. Took time to go over details of the car I purchased.

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

May 21, 2023

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I love my car.

I love my car. I am unhappy with the follow through and lack of call backs. Once I finally got to the service department for the hitch that was supposed to come with my new car, they got it on right away. Apparently it had never even been ordered.

May 20, 2023

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I’ve always been told that if you have nothing nice to

I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.

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Matt Ashton

Matt Ashton

General Sales Manager
Contact Me
Dealership Experience 12 years 10 months
Industry Experience 27 years 9 months
Recent Reviews

May 16, 2023

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Amazing service.

Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.

May 15, 2023

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I am very happy to tell you that everyone at the

I am very happy to tell you that everyone at the Dealership was very informative and helpful my new car 🚗 is awesome thank you!

May 03, 2023

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The dealership was very clean and from the minute my wife

The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.

Apr 26, 2023

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Good service and deal.

Good service and deal.quality salespeople.always a good experience.3 rd car from there..

Mar 28, 2023

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Ohmigosh these guys were awesome at customer care and

Ohmigosh these guys were awesome at customer care and didn't stop trying to get me my Jeep!! 😁 Thank you Lithia of Reno!!

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Tony Roach

Tony Roach

Product Specialist
Contact Me
Dealership Experience 6 years 1 months
Industry Experience 27 years 5 months
Born and raised in Reno 20 years experience with car industry. father of six love to fish.
Recent Reviews

May 14, 2023

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Trisha was incredible to work with!

Trisha was incredible to work with! She was honest, no pressure, funny, and had my best interests in mind while still doing her job.

May 11, 2023

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Helpful ,courteous respectful, The dealership seemed to

Helpful ,courteous respectful, The dealership seemed to be well run, clean and a good impression overall.

May 09, 2023

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I enjoy their Service Department.

I enjoy their Service Department. Upon purchase, the sales rep's behavior was very unsatisfactory. Unprofessional, and only concerned with her next sale. It does not appear that she is with no longer with Reno Lithia. My husband made the comment, that "Never Again", this would be the last car he ever purchased. It was (I do not blame her), but he passed away in October. I am sad that this was his last experience. Tony Roach however, was responsive and continued to assist.

May 07, 2023

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My experience at this dealership is far beyond the best.

My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!

Apr 29, 2023

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Everyone is amazing and wonderful to work with.

Everyone is amazing and wonderful to work with. Top notch in my book. I would recommend this place to anyone.

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Dylan Clunie

Dylan Clunie

General Manager
Recent Reviews

May 22, 2023

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Great group of folks in the service department!

Great group of folks in the service department!! Along with the finance department and the salesmen!!

May 07, 2023

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My experience at this dealership is far beyond the best.

My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!

Mar 31, 2023

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Great sales a d service.

Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs

Mar 19, 2023

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Lance is by far the best.

Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in.

Mar 06, 2023

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Refused to do a factory warranty engine replacement on my

Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a competitor and they complied with warranty engine replacement no questions asked! Lithia is truly a stealership!!!

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Mathew Reed

Mathew Reed

Product Specialist
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Dealership Experience 4 years 2 months
Recent Reviews

May 04, 2023

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Scratches and swirling all over the vehicle.

Scratches and swirling all over the vehicle. Had taken it back in. Most scratching and some swirling taken care of. Noticed a new dent and scratch afterwards. When I had gone to pick the vehicle up the guy said here sign this and handed me my keys. Didn’t even do a walk around the car with me to make sure it was all fixed. When you pay a total of $60,000 for a brand new vehicle, it shouldn’t be in the condition it was and then told it will be fixed, just to have it half way fixed. I will be taking it to a shop that is more competent.

Apr 27, 2023

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They are amazing and kind.

They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do

Mar 27, 2023

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Very helpful and professional.

Very helpful and professional. They listened to my needs and we’re willing to negotiate.

Jan 31, 2023

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Had hoped not to pay any premium above MSRP, but I

Had hoped not to pay any premium above MSRP, but I realize the Ioniq 5 is a car a lot of people want. Matt Reed in Sales was excellent to work with as was Brian Ogg in Finance. What sold me on the deal was that Matt delivered my car to Manteca, CA!!! Above and beyond the call of duty. Matt has also provided a lot of follow up and I will continue to contact him with any questions.

Jan 27, 2023

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They did great work I really appreciate the service and

They did great work I really appreciate the service and my car thank you so much.

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Dan Dunham

Dan Dunham

Master Sales Associate

71 Reviews
Certified
Contact Me
Dealership Experience 2 years 5 months
Industry Experience 33 years 10 months
I’ve been in the car business for over 30 years. My motto has always been to treat customers the same as I’d want to be treated if I went to buy a vehicle. In short I take great care of my customers and make every attempt to make the car buying process a simple one. Please reach out and I’ll do my best to help you find the perfect vehicle.
Recent Reviews

May 05, 2023

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I was very comfortable well treated.

I was very comfortable well treated. They explained everything in detail. They made buying a car enjoyable. Would recommend to all my friends and family

Apr 26, 2023

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Good service and deal.

Good service and deal.quality salespeople.always a good experience.3 rd car from there..

Apr 23, 2023

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No pressure sales, Dan was great to work with.

No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.

Apr 22, 2023

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Did not do service .

Did not do service . Collected new vehicle . No need to rate service department at this time

Apr 10, 2023

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Friendly, fairly fast service.

Friendly, fairly fast service.Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive salesman!

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Ryan Ferris

Ryan Ferris

Assistant Sales Manager

66 Reviews
Certified
Contact Me
Dealership Experience 2 years 5 months
Been in the business for a few months and love hooking people up with great deals on awesome cars and trucks. Avid outdoorsman, family man, and dedicated to my craft. Come by and let me show you how easy it is to buy a car here.
Recent Reviews

May 05, 2023

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Had a great experience.

Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person

May 03, 2023

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Excellent service.

Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.

Apr 27, 2023

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They are amazing and kind.

They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do

Apr 22, 2023

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Did not do service .

Did not do service . Collected new vehicle . No need to rate service department at this time

Apr 22, 2023

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Great communication and service.

Great communication and service. They were efficient and understanding of my needs. Great place to shop for cars

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Steve Leveille

Steve Leveille

Sales Manager
Dealership Experience 8 years 10 months
Industry Experience 21 years 4 months
Recent Reviews

Apr 14, 2023

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Life changing, no pressure it's like they really care

Life changing, no pressure it's like they really care about you. Very easy so simple

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

Mar 14, 2023

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Dan was thorough in assisting us on the phone, and later

Dan was thorough in assisting us on the phone, and later in explaining the vehicle's features. Overall, he and the finance guy Devin both provided excellent customer service.

Mar 14, 2023

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From the moment I walked in the front door I had amazing

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership.

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

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Michael Costello

Michael Costello

Product Specialist
Contact Me
Dealership Experience 2 years 7 months
Industry Experience 35 years 9 months
I've been in the Reno-Sparks area for over 33 years helping people with challenged credit in our community with their transportation and financing needs. Call me if I can be of service to you and your family!
Recent Reviews

May 29, 2023

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Great team of professionals!

Great team of professionals! Will definitely be back and telling my friends! They went about and beyond!

May 23, 2023

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They push you into predatory loans, they don't care and

They push you into predatory loans, they don't care and use your background against you.

May 20, 2023

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First time bought a car, they treated me like I family,

First time bought a car, they treated me like I family, got me into something I could afford, worked. Never tried to sell me anything above price range. I Could not have been happier or asked for better service and.treatment.

May 14, 2023

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Sales team were very good.

Sales team were very good. But forgot to mail DMV paperwork making us late with registration. Otherwise everything so far, is okay. Chrome on door handles scratch very easily, thin coat of chrome..

May 10, 2023

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They are professional, friendly and enjoyable to deal

They are professional, friendly and enjoyable to deal with. I will deal with them again.

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David Diaz

David Diaz

"Fresh Start" Credit Specialist / 800BadCredit.Com Loan Specialist
Contact Me
Dealership Experience 2 years 7 months
Industry Experience 4 years 7 months
Since getting into the car business I have built a solid reputation and book of business by helping first-time car buyers and people with challenged credit get into the car they need... then into the car of their dreams. Specializing in challenged credit and first time buyers takes a combination of the right lenders, and the right inventory... and I have both. Don't let an inexperienced sales person drag you through a process wrought with frustrations, come see me, let's find you a car you can see yourself driving, and leave the rest to me. You'll be happy you did!
Recent Reviews

May 20, 2023

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I’ve always been told that if you have nothing nice to

I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 22, 2023

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Was a difficult decision for me to buy a new car, but I

Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!

Mar 24, 2023

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WORST CAR DEALERSHIP IN RENO!

WORST CAR DEALERSHIP IN RENO!! I hate this place! They are so unprofessional and they are snakes!

Mar 21, 2023

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Lithia was a wonderful and eye-opening experience.

Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.

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Larry Farrell

Larry Farrell

Business Development Admin
Recent Reviews

Apr 01, 2023

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Devin did a great job of walking me through the required

Devin did a great job of walking me through the required documents and making sure I fully understood what I was signing.

Mar 31, 2023

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This dealership was clean was asked if I need help.

This dealership was clean was asked if I need help. was out quick for my service being done.

Mar 19, 2023

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They have always been helpful and friendly.

They have always been helpful and friendly. They listen to and address all my concerns.

Mar 06, 2023

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Ryan was great and met all needs until my car was off the

Ryan was great and met all needs until my car was off the lot hard to get ahold of after the purchase was complete. I had issues and getting him to return my call was impossible… I am still working through those issues and have to say I am Less than impressed after my purchase…. Also the detailing on the car was less than superb, I am still unwrapping and fining plastic throughout the car…

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

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Jeremy Olsen

Jeremy Olsen

Service Manager
Recent Reviews

May 16, 2023

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Amazing service.

Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.

May 10, 2023

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Worthless, lying, enabler, zero customer service skills!

Worthless, lying, enabler, zero customer service skills!!! He allows Service Advisers to insult customers, he dismisses his Service Adviser damage to customer car.

May 07, 2023

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Michael was great to work with.

Michael was great to work with. He was very professional and has great customer service. I didn’t feel pressured at all to purchase a vehicle. I am happy with my Hyundai Tucson that I did end up purchasing.

Apr 23, 2023

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Always good.

Always good....our 5th new car in 7 years Our sales guy was great...in future will get another

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

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Hannah Choquette

Hannah Choquette

Business Development Lead
Recent Reviews

Apr 22, 2023

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Was a difficult decision for me to buy a new car, but I

Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Mar 04, 2023

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Excellent customer service, quick, sincere and helpful.

Excellent customer service, quick, sincere and helpful. Found a cehicle that fit my needs. Badass!!!

Feb 23, 2023

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I've gotten 10 cars here at Reno Lithia Hyundai and Brian

I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else

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Lucas Bragg

Lucas Bragg

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Contact Me
Dealership Experience 1 years 5 months
Industry Experience 6 years 1 months
Tired of putting good money into a bad car? Let's change that! I specialize in helping people with challenged credit get out of their old money pit and into a new or newer car. Don't waste one more red cent, let's rebuild your credit and get you into a good car TODAY!
Recent Reviews

May 25, 2023

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Very helpful and friendly.

Very helpful and friendly. Took time to go over details of the car I purchased.

May 16, 2023

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Amazing service.

Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth.

May 10, 2023

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They are professional, friendly and enjoyable to deal

They are professional, friendly and enjoyable to deal with. I will deal with them again.

May 05, 2023

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Had a great experience.

Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person

May 03, 2023

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The dealership was very clean and from the minute my wife

The dealership was very clean and from the minute my wife and me walk in we were greeted with very sincere smiles and good morning from the the present staff. Luke our sales person was I delight to work with he explained the hole process very slowly and made sure we understood everything about the new Santa Fe. He was very thoughtful and very professional if we were to buy another car in the future we would definitely use him again for the transaction.

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Chris Clark

Chris Clark

Credit Specialist
Contact Me
Dealership Experience 3 years
Industry Experience 28 years 8 months
I make car buying easy, especially if you have challenged credit. Give me a call today and let's get you rolling!
Recent Reviews

May 07, 2023

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My experience at this dealership is far beyond the best.

My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!!

Apr 30, 2023

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The dealership is great however we keep getting surveys

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys

Apr 07, 2023

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Had a really nice experience at the Hyundai dealership in

Had a really nice experience at the Hyundai dealership in Reno Nevada very professional. We love our new car

Apr 05, 2023

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Bought a 2023 rough used and found out that we could have

Bought a 2023 rough used and found out that we could have got a brand new one for 6000 dollars cheaper

Apr 02, 2023

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They all do a great job there.

They all do a great job there. I would recommend this dealership to anyone looking for a new car.

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Donald Ostrom

Donald Ostrom

Service Advisor
Recent Reviews

May 09, 2023

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I enjoy their Service Department.

I enjoy their Service Department. Upon purchase, the sales rep's behavior was very unsatisfactory. Unprofessional, and only concerned with her next sale. It does not appear that she is with no longer with Reno Lithia. My husband made the comment, that "Never Again", this would be the last car he ever purchased. It was (I do not blame her), but he passed away in October. I am sad that this was his last experience. Tony Roach however, was responsive and continued to assist.

May 06, 2023

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They are always helpful and accommodating.

They are always helpful and accommodating. We have purchased several cars from this dealership and have always had great service. Lance is the best!

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 07, 2023

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It's a great car place I love it thereunder I love the

It's a great car place I love it thereunder I love the people there

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Efren Gonzalez-Aguayo

Efren Gonzalez-Aguayo

"Fresh Start" Challenged Credit Specialist / 800BadCredit.com Loan Specialist
Contact Me
Dealership Experience 2 years 6 months
Industry Experience 20 years
Se habla español. ¿Tiene un buen trabajo y no tiene crédito pero quiere o necesita un automóvil? ¡Soy tu hombre! ¿No tienes un número de seguro social pero tienes ITIN? ¡Soy tu hombre!
Recent Reviews

May 03, 2023

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It has amazing staff!

It has amazing staff!!I always feel welcomed to come back the best in Reno most of all Efren Gonzalez is the best 😊

Apr 30, 2023

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The dealership is great however we keep getting surveys

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys

Apr 22, 2023

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Was a difficult decision for me to buy a new car, but I

Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around!

Apr 06, 2023

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Chris and Efren were incredible in their vehicle

Chris and Efren were incredible in their vehicle recommendation and supporting me throughout my purchase. Couldn’t be happier!

Mar 21, 2023

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Our experience at Lithia was exceptional.

Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle.

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Everett Clunie

Everett Clunie

Lube Techician
Recent Reviews

Apr 24, 2023

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Always great customer service when I take my vehicle to

Always great customer service when I take my vehicle to them. The service advisor always looks what needs to be done and checks for any recalls that might be needed.

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 15, 2023

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I was there to get my brakes done, SO far so good.

I was there to get my brakes done, SO far so good. Will be in to do my rear ones soon.

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Anthony Mazzone

Anthony Mazzone

New Vehicle Manager
Recent Reviews

May 05, 2023

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Had a great experience.

Had a great experience. Was my third time getting a vehicle there and the salesman was a very awesome person

Mar 06, 2023

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Great dealership all employees very friendly.

Great dealership all employees very friendly. Will buy another suv from them in the future.

Jan 14, 2023

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It was a bit difficult to get a live person to set up

It was a bit difficult to get a live person to set up maintenance appointment. But the service itself was efficient and satifactory.

Dec 07, 2022

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Efran Gonzalez and the whole Hyundai crew are always so

Efran Gonzalez and the whole Hyundai crew are always so warm and welcoming here with me. Every experience I've had with you all have been so comfortable and nice! Thank you for your kindness and patience with me as a client. Warmest Holidays to you all!

Dec 06, 2022

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This particular dealership was more than willing to work

This particular dealership was more than willing to work with my low credit and sit down and explain to me how to build more credit for my future. So they not only helped me in to a rather decent looking and very safe vehicle, they were also concerned with helping me make the right decision to move forward. Thank you to the team at Lithia Hyundai of Reno.

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Cuong Ngo

Cuong Ngo

Service Techician
Recent Reviews

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 11, 2023

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Very reliable servI’ve And personel are very friendly and

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

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Scott Robert

Scott Robert

e Commerce Marketing Manager
Dealership Experience 7 years 10 months
Industry Experience 34 years 5 months
Combined a love of cars and a passion for serving others into a career spanning three decades. In my 33+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.
Recent Reviews

May 20, 2023

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I’ve always been told that if you have nothing nice to

I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal went down on yelp.

May 03, 2023

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This is one of the most friendly & considerate

This is one of the most friendly & considerate dealerships I've been to in a long time! Thank you!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

Mar 15, 2023

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I dislike this dealership a lot.

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.

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Bryan Mazariegos

Bryan Mazariegos

Service Technician
Recent Reviews

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 04, 2023

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Everyone is very caring and loving I would recommend you

Everyone is very caring and loving I would recommend you guys to anyone. Everyone is smiling and that is important for someone new to walk in and see.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Feb 06, 2023

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Fantastic place to get you car service.

Fantastic place to get you car service. Excellent service. Took a very short time to get my vehicle serviced

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Gio Castro

Gio Castro

Service Technician
Recent Reviews

May 09, 2023

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The best!

The best!!! Always the best service and snacks. I appreciate how everyone is kind and is so eager to help you with anything you need.

Apr 07, 2023

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It's a great car place I love it thereunder I love the

It's a great car place I love it thereunder I love the people there

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 15, 2023

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I dislike this dealership a lot.

I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

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Chantel Kaminskaya

Chantel Kaminskaya

Assistant Service Manager
Recent Reviews

Apr 23, 2023

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Always good.

Always good....our 5th new car in 7 years Our sales guy was great...in future will get another

Mar 06, 2023

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Very disappointed with the diagnosis of my CV boots I was

Very disappointed with the diagnosis of my CV boots I was told left side when it was the right side that needed to be replaced

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Feb 15, 2023

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Friendly staff.

Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

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Dawn Vincent

Dawn Vincent

Parts Manager
Recent Reviews

May 26, 2023

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Lance has been so helpful, very personable, and he has a

Lance has been so helpful, very personable, and he has a great sense of humor!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 15, 2023

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They are dishonest, had I had not researched I would had

They are dishonest, had I had not researched I would had been taken to the cleaners!

Apr 14, 2023

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Life changing, no pressure it's like they really care

Life changing, no pressure it's like they really care about you. Very easy so simple

Mar 31, 2023

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Great sales a d service.

Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs

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Iris Flores-Garcia

Iris Flores-Garcia

Business Development Lead
Contact Me
Dealership Experience 7 years 3 months
Recent Reviews

Apr 27, 2023

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They are amazing and kind.

They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do

Apr 23, 2023

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No pressure sales, Dan was great to work with.

No pressure sales, Dan was great to work with. Found a nice little car that fit our budget.

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

Mar 24, 2023

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Ryan was the worst car sales person we have ever had.

Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning.

Nov 26, 2022

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Had decent credit and Dez help me a lot, on finding a car

Had decent credit and Dez help me a lot, on finding a car I can afford, and helped me get financed. Lots of help with the financial guy to helped me bring down the payment and the APR.

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Hai Ngo

Hai Ngo

Service Techician
Recent Reviews

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 11, 2023

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Very reliable servI’ve And personel are very friendly and

Very reliable servI’ve And personel are very friendly and helpful Wil Recommend Hyundai for friends

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

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Drea McGiffin

Drea McGiffin

Business Development Admin
Dealership Experience 2 years 7 months
Industry Experience 2 years 7 months
Recent Reviews

Apr 23, 2023

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Always good.

Always good....our 5th new car in 7 years Our sales guy was great...in future will get another

Apr 21, 2023

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Always take the best care of my vehicle and make me feel

Always take the best care of my vehicle and make me feel comfortable with the service they provide!

Apr 20, 2023

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Friendly service that was done in a timely manner and

Friendly service that was done in a timely manner and awesome quality along with that.

Feb 19, 2023

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They all were very nice and very professional I was

They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you!

Jan 31, 2023

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I don't like writing reviews, so I'll just talk about how

I don't like writing reviews, so I'll just talk about how I don't like rewviews

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Paydon Chambers

Paydon Chambers

Product Specialist
Contact Me
Dealership Experience 1 years 2 months
Industry Experience 1 years 2 months
Recent Reviews

May 12, 2023

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Very professional and passionate towards my needs in

Very professional and passionate towards my needs in choosing a vehicle. Was not over bearing.

May 03, 2023

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Excellent service.

Excellent service. Paydon was great to work with. Everyone was kind and professional. They made sure I got a deal that met my objectives.

Apr 20, 2023

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Friendly service that was done in a timely manner and

Friendly service that was done in a timely manner and awesome quality along with that.

Apr 10, 2023

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Friendly, fairly fast service.

Friendly, fairly fast service.Also, the service advisor recommended other needed services but was not pushy.This is appreciated,as there is nothing worse than an overly aggressive salesman!

Mar 21, 2023

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Lithia was a wonderful and eye-opening experience.

Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service.

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Otto Sandoval-Carpio

Otto Sandoval-Carpio

Detailer
Recent Reviews

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Apr 14, 2023

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Out standing and very communicative.

Out standing and very communicative. The job gets done and I never have any issues

Mar 19, 2023

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Great service, did an oil change and they found a nail I

Great service, did an oil change and they found a nail I my tire an took care of it free of charge 😀 thanks for the help

Mar 06, 2023

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Lance was great as always.

Lance was great as always. Everything handle perfect & professionally He even washed the car Lance is will always handle my service

Feb 15, 2023

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Friendly staff.

Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts.

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Robert Thomas

Robert Thomas

Parts Advisor
Recent Reviews

May 26, 2023

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Lance has been so helpful, very personable, and he has a

Lance has been so helpful, very personable, and he has a great sense of humor!

Apr 27, 2023

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The dealers are okay, maintenance on the other hand…fire

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here everyday then I go in and they tell me they put the wrong order.

Apr 12, 2023

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Always helpful.

Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with.

Jan 02, 2023

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The BEST EVER.

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the Customer is happy and well taken care of..

Nov 21, 2022

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Lithia Hyundai of Reno has always provided great service

Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I receive in the parts department and for oil changes and repairs. But I never do. It's time I cleared my conscience. These folks have always treated me fairly and professionally. My 2014 Elantra GT has been a pleasure to own for 8 years, thanks to Matt F. and the Service and Parts departments at Lithia Hyundai of Reno. 👍🙂👌

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Gaby Temprano

Gaby Temprano

Business Development Admin